Human resource management as a field of research is a broad church, with a wide variety of research methods in use. This Handbook focuses on qualitative research methods and explores the opportunities and challenges of new technologies for innovating data collection and data analysis. The editors have brought together 18 chapters, written by some of the world's leading researchers in their field. They begin with the importance of good project design and then move on to reflect on innovations and developments in data sources, such as netnographical methods, legal research methods, the use of news media, and historical research. They go on to outline innovations in data collection methods with particular pertinence to key HRM topics. Finally, the contributors explore innovative data analysis, looking at the importance of computer-supported qualitative research, causal cognitive mapping and deriving behavioural role descriptions from the perspectives of job-holders. This Handbook is an invaluable tool for students, researchers and academics in the field of human resource management. Contributors: P. Ackers, S. Branch, R. Cameron, C. Cassell, G. Clarkson, J. Cogin, J. Ewart, M.T. Hardin, M. Humphreys, R. Johnstone, M. Learmonth, D. Lewin, R. Loudoun, F. Malik, A. McDowall, J.L. Ng, W. Nienhueser, L.S. Radcliffe, S. Ramsay, J. Richards, C. Rojon, S. Sambrook, M.N.K. Saunders, K. Townsend, K.L. Unsworth, R. Winter

'The Editors have produced a tour de force on Middle Eastern human resource management (HRM). They brought together a vast array of regional and global experts to capture all that is worth knowing. The book has an innovative contextual-country-thematic structure. It sets the scene by laying out the cultural and societal issues that shape HRM in the Middle East. There is detailed and comparative coverage of eight of the major economies, followed by a superb set of discussions of thematic issues that range from localisation to expatriation, from public sector management to privatisation, and from employee relations to talent management.' - Paul Sparrow, Lancaster University Management School, UK The Handbook of Human Resource Management in the Middle-East provides evidence-based information regarding the dynamics of HRM in this important region. The book is organized into three parts: contextual and functional issues such as societal and cultural perspectives, performance management and talent management; country specific HRM covering the GCC, Levant and North African nations; and emerging themes such as HR issues related to domestic workers, labour localisation, expatriate management, corporate social responsibility, wasta, foreign and public sector firms. This systematic analysis highlights the main forces determining HRM systems in the region. Its 23 chapters move from a general overview of HRM in the Middle-East to a research-based presentation and discussion on the current status, role and strategic importance of the HR function in a wide-range of settings, before highlighting emerging themes in HRM models and discussing future challenges for research, policy and practice. The Handbook of Human Resource Management is invaluable reading for academics and students alike, especially those interested in international and comparative human resource management. Practitioners with interest in the Middle East will appreciate its up-to-date analysis and contextualisation of HRM issues. Contributors include: F. Afiouni, K. Al-Ajmi, R. Al Amri, F.B. AL-Husan, M. Al-Jahwari, R.E. Bateman, P.S. Budhwar, N. Cornelius, B. Covarrubias Venegas, A. El Dirani, G. El-Kot, A. Elamin, A. Giangreco, A.J. Glaister, C. Guermat, E.C. Harrison, W. Harry, A. Haslberger, A. Hassi, M. Hirekhan, D. Jamali, R. Mahmoudi, K. Mellahi, D.R. Murtada, S. Nakhle, P. Namazie, Y.A. Nasief, A.M. Pahlavnejad, E. Pezet, S. Raheem, B. Ramdani, S. Sayce, S. Singh, D.P. Spicer, M. Ta Amnha, H.A. Tlaiss, O. Tregaskis, J. Vakkayil, M.F. Waxin

Covering the period of the financial crisis, this Research Handbook discusses the degree of importance of different driving forces on employee turnover. The discussions contribute to policy agendas on productivity, firm performance and economic growth. The contributors provide a selection of theoretical and empirical research papers that deal with aspects of employee turnover, as well as its effects on workers and firms within the current socio-economic environment. It draws on theories and evidence from economics, management, social sciences and other related disciplines. With its interdisciplinary approach, this book will appeal to a variety of students and academics in related fields. It will also be of interest to policy makers, HR experts, firm managers and other stakeholders. Contributors: I. Beltran Martin, S. Bevan, M. Bossler, C. Carrillo-Tudela, W.-J.A. Chang, M. Coles, C.L. Cooper, H. Dale-Olsen, M. Daskalaki, T. Eriksson, P. Ferreira, R.W. Griffeth, K.E. Hall, L. Holbeche, J.-T. Kao, Y. Lai, C.S. Long, A.-M. Mohammed, K. Morrell, E. Parry, J. Purl, G. Saridakis, S. Taylor, R. Upward, P. Urwin, W.K. Wan Ismail, M. Wong El Leen

This book explores elements of team dynamics and interactions that block or enable effective ideation. The author investigates interpersonal dynamics, inhibitors of collaboration and boosters of ideation efficiency that govern the ability of a team to generate new and valuable ideas. Where it is widely accepted that teams are a necessity in the creative process, this book highlights the inconsistency in terms of quality and reliability of creative output when looking at teams. Why do some teams struggle, and others succeed in innovating? This book offers a valuable resource for those interested in the qualities and interventions that can impact the ideation potential of a team.

Successful organisations are those which attract and retain satisfied and loyal customers, yet few organisations today are truly customer-centric. Customer Service in Your Organisation is a toolkit that shows how to develop, implement and sustain a service excellence strategy. Drawing on best practice examples and case studies, it provides easy-to-follow, practical guidance, plus checklists, exercises and tools. Customer Service in Your Organisation covers key topics including how to listen to the voice of the customer and measure service success, engage leaders and managers in driving customer service excellence, develop customer-centric processes and procedures, provide training and development in customer service excellence, reward and recognise service success, benchmark current levels of customer service and identify areas of weakness alongside an improvement plan to address these. About the Series: The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees.

Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching bible shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.

In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a problem employee. Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, hands-on manager that every company today is looking for!

In his book Leaving a Legacy: Navigating Family Businesses Succession author David C. Bentall shares family business insights gleaned from 20 years of working with The Bentall Group and Dominion Construction especially as they relate to the challenges of family business succession. Skillfully marrying his own experience with best practices in the field, he offers solutions to the distinct challenges faced by all families in business. Practical examples are also included from prominent entrepreneurial business families from across North America. Each of the following families share successful strategies for succeeding in family business: Practical examples are also included from the following prominent entrepreneurial business families from across North America: Peter Armstrong of Rocky Mountaineer, Victor Bachechi of Carlo Inc., Keith & Ryan Beedie of Beedie Development Group, Murray Berstein of Nixon Uniform Service and Medical Wear, Jay Bornstein of Bornstein Seafoods, DJ Devries of Newton Omniplex, Ashleigh Everett of Royal Canadian Properties, Karen & Charles Flavelle of Purdy's Chocolates, Ken Finch & Robert Foord of Kal Tire, Paul & Michael Higgins of Mother Parkers Tea and Coffee, Richard Ivey of Ivey Foundation, Greg Kuykendall of Kuykendall Hearing Aid Center, Peter Legge of Canada Wide Media, Stuart McLaughlin of Grouse Mountain Resorts, David McLean of The McLean Group, Jack McMillan of Nordstrom, Paul Melnuk of FTL Capital Partners, Dave Miller of Fix Auto, Larry Rosen of Harry Rosen, Greg Simpson of Simpson Seeds Inc., Jane Tidball of Thunderbird Show Park, Bill Yeargin (Meloon Family) of Correct Craft.

In this technological age, the information technology (IT) industry is an important facet of society and business. The IT industry is able to become more efficient and successful through the examination of its structure and a larger understanding of the individuals that work in the field. Multidisciplinary Perspectives on Human Capital and Information Technology Professionals is a critical scholarly resource that focuses on IT as an industry and examines it from an array of academic viewpoints. Featuring coverage on a wide range of topics, such as employee online communities, role stress, and competence frameworks, this book is targeted toward academicians, students, and researchers seeking relevant research on IT as an industry.

Introducing Human Resource Management is a lively and engaging introduction to the key topics and issues surrounding people management. Clearly linking HR theory to the work environment, this book explores core areas such as HR strategy and planning, employee engagement, diversity and equality, and talent management and development. The text combines solid academic underpinning with practical examples to allow you to consolidate your learning and apply it in practice. This 8th edition has been fully revised to include: * The latest developments in relation to Brexit. * A new section about the General Data Protection Regulation (GDPR). * Greater coverage of Talent Management in organisations. * More emphasis on employee voice. * A focus on developing your employability skills in areas such as: management of self, management of your learning, problem solving, thinking critically, working with others, data handling, communication and business awareness. This text will help you succeed in your studies through: * 'What would you do' and 'what do you think' boxes to get you actively involved in your own learning. * 'What next' features to encourage you to find out more about a topic. * 'Activities' to get you to apply knowledge to an issue or problem. * 'HR in the news' features articles from the Financial Times to promote discussion of real-life examples of HR in practice. * 'Review questions' (with answers) to help you check your understanding of a topic. * 'Improve your employability' exercises to help you develop your skills and employability. Introducing Human Resource Management is ideal for a first course in human resource management at undergraduate or professional level, including courses that lead to a Chartered Institute of Personnel and Development (CIPD) qualification. This new edition maps each chapter against the CIPD's standards.

It has been widely reported that the gap between training results and organizational outcomes remains un-bridged. It implies that training and its impact is a complex process and achieving desired impact out of training efforts is a factor of multidimensional variables. In order to achieve the intended training impact, there is a need for meticulous planning and implementation of training events at all stages such as assessing organizational goals, competency mapping of staff and their training needs assessment as per the organizational goals, pre-training preparation, training organization as per the design, assessing training effectiveness, training impact in terms of pre-determined out puts and outcomes etc. Hence, it is indispensable to have effective and efficient training managers, so that the training investment may reap desired benefits. In that way, this book has a general intent to give tips about effective management practices for the training managers. This book specifically explains about training needs assessment, training institutes around the world and their experiences as well as practices, developing effective e-learning modules, training evaluation, training impact assessment etc.