The most definitive management ideas of the century, all in one place. Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With an introduction written by editor in chief Adi Ignatius, HBR at 100 features business publishing's most influential voices on innovative topics, including: Michael E. Porter on competitive strategy Clayton M. Christensen on disruptive innovation Tim Brown on design thinking Linda A. Hill on being a first-time manager Daniel Goleman on emotional intelligence Erik Brynjolfsson and Andrew McAfee on artificial intelligence Robert Livingston on racial equity at work Amy C. Edmondson and Mark Mortensen on psychological safety Robert B. Cialdini on the science of persuasion W. Chan Kim and Renee Mauborgne on blue ocean strategy Gary Hamel and C.K. Prahalad on strategic intent Peter F. Drucker on managing yourself Whether you're a longtime reader or you're picking up an HBR volume for the first time, this book offers all you need to understand the most critical ideas in management.

This thoroughly revised second edition presents up-to-date analysis from various academic streams and disciplines that illuminate our understanding of employee voice from a range of different perspectives. This wide-ranging Handbook demonstrates that research on employee voice has gone beyond union and non-union voices to build a wider and deeper knowledge base. Exploring the previously under-represented paradigm of the organizational behaviour approach, new chapters take account of a broader conceptualization of employee voice. Written by expert contributors, this Handbook explores the meaning and impact of employee voice for various stakeholders and considers the ways in which these actors engage with voice processes such as collective bargaining, individual processes, mutual gains, task-based voice and grievance procedures. This comprehensive Handbook will enable the reader to engage with the debates surrounding employee voice and help to extend our overall understanding of what goes on in workplaces at the heart of modern economies. This second edition of the Handbook of Research on Employee Voice will be a vital resource for academics and students researching human resource management, organizational behaviour and employment relations, while its forward-thinking approach will also appeal to policy makers, employers and union officials. Contributors include: M.M.C. Allen, A.C. Avgar, A. Barnes, M. Barry, C. Benassi, J. Benders, C.T. Brinsfield, A. Bryson, J.W. Budd, C. Casey, J. Chan, S. Chillas, N. Cullinane, T. Dobbins, V. Doellgast, J. Donaghey, T. Dundon, M. Edwards, R. Freeman, R. Gomez, J.A. Gruman, B. Harley, J. Harmer, E. Heery, P. Holland, J.A. Ingvaldsen, M. Irfan, S. Johnstone, S. Kaine, S. Kalfa, B.E. Kaufman, K. Kenny, B. Klaas, T. Kretschmer, D. Lewin, A.A. Luchak, M.M. Lucio, C. MacMillan, A. Marks, M.G. Menendez, P. Mowbray, K.R. Murphy, W. Nienhuser, D. O Shea, G. Patmore, D.M. Pohler, S. Procter, A. Pyman, A.M. Saks, S. Sekwao, P. Strom, J. Syed, L. Thornthwaite, K. Townsend, W. Vandekerckhov, A. Wilkinson, S. Williams, P. Willman

This Elgar Introduction provides an overview of some of the key theories that inform human resource management and employment relations as a field of study. Leading scholars in the field explore theories in the context of contemporary debates concerning policies that affect and regulate work and the management of employment, as well as the activities and experiences of actors within the employment relationship. The book is divided into three sections to capture different theoretical lenses used to reflect on HRM and ER concerns about work: systems and historical development; institutions; and people and processes. Expert contributors have drawn on extensive research experience to present a contemporary understanding of a range of theories, how they evolved, and how they might be used in the future. Essential reading for HRM, ER and management scholars and research students, this book challenges readers to reassess their thinking about the significance of theory in research and practice.

Governments of today are under increasing pressure to deliver more and better services within the constraints of limited resources. Employees are central to service delivery and the calibre of those appointed in a public institution is often evident in the quality of services rendered and the number of complaints received. Managing human capital in the public sector encompasses all activities starting from the recruitment of staff to the final termination of services. Managing human capital in the public sector is rooted in theory while using case studies to bring the learning experience closer to a public sector work environment. It supports a problem-based learning approach and prepares graduates to perform duties in a human capital environment with minimal on-the-job training. Contents include the following: Strategic human capital management; Acquisition and assimilation of employees into the workplace; Affirmative action, employment equity and managing diversity; Public sector compensation; Motivating staff; Performance management; Training in the public sector; Career management; Talent and retention management; Employee relations; Managing employee wellness in the workplace. Managing human capital in the public sector is aimed at students at both undergraduate and postgraduate levels, as well as human capital practitioners in the public sector.

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This insightful Research Agenda considers the current state of research into workplace stress and wellbeing and maps an innovative programme for future investigation that can advance understanding of the interrelationships between work and wellbeing. Bringing together international contributors to outline the field, the book examines the various costs and impacts of workplace stress on employers and employees. Chapters address key features of the workplace that influence employee wellbeing, including technology use, leadership, work-family relationships and aggression, as well as the unique contemporary effects of Covid-19 on wellbeing. Identifying both substantive and methodological questions that remain unanswered, the book considers the benefits of intervention strategies that are designed to enhance individual wellbeing in the workplace. Offering a unique picture of the field, this timely book is crucial reading for researchers and graduate students focused on work and wellbeing who are looking for new and innovative avenues for research. Managers and other practitioners will also benefit from its practical insights into the challenges posed by workplace stress and the potential strategies for managing stress.

This book provides a critical insight into the ongoing debates and controversies that surround employee empowerment and workplace innovation. It highlights competing interests and conflicting values, and illuminates some basic tensions between confident rhetoric and everyday realities. Martin Beirne's contribution marks a contrast with established academic investigations in this area. It combines sober analysis with advocacy to claim space for a research-based activism among coalitions of critical researchers and like-minded practitioners that can anticipate and promote genuinely enriching and empowering ways of managing and organizing work. Advanced students of management and organization will discover an invaluable, thought-provoking resource. It offers fresh insights, stimulating arguments and applied knowledge that will also appeal to managers with responsibility for work and employee relations, and to educators and researchers in the areas of critical management studies, work and employment. Contents: Foreword Foreword to Empowerment and Innovation 1. Perspectives on Empowerment and Progressive Change at Work Part I: Contemporary Developments 2. Progressive Teamworking: Disputes, Promise and Practicalities 3. Technology and User Empowerment 4. Financial Participation 5. Gender and Empowerment 6. Culture, Management and Innovation Part II: Enabling, Enacting and Regulating 7. Sustaining a Voluntary Commitment 8. Public Policy and Regulatory Initiatives References Index

Spanning five continents, this cutting-edge book provides a thorough international overview of equality, diversity and inclusion at work. Analysing the demographics of the workplace and the economic outcomes achieved by different segments of the population, it offers readers a better understanding of diverse work environments and how they are influenced by legislation and populations. Grounded in theoretical and legal frameworks and supported by primary and secondary research, the Research Handbook highlights which dimensions of diversity and equality at work should be addressed. Chapters cover topics such as gender inequality and the underrepresentation of women in managerial positions, non-discrimination employment legislation, the labour participation of persons with disabilities and more. Focusing on previously under-researched countries across the world, from Bosnia and Herzegovina and Chile to Lebanon, Morocco, Singapore and several others from the Global South, this Research Handbook offers a fresh perspective on key issues within the workplace. This Research Handbook will be key reading for academics and graduate students in management, industrial relations, public policy and sociology looking to develop their knowledge of equality, diversity and inclusion in an organisational context and in under-researched countries. It will also be of great benefit to policy makers and employers in government, civil society and the private sector who wish to increase diversity and improve their equality and inclusion policies and practices in the workplace.

Of all the production functions, labour is the most important. For any nation to develop, the human resource must be developed. There has been an evolution as to how labour has and is being managed - from the slave trade, in which labour was regarded as a commodity, to the current stage in which labour is regarded as a partner in industry. Indeed, this is industrial democracy. Gone are the days of personnel management and in are the days of human resource management and development. This book is meant to make the reader understand where we have come from and where we are, as well as understand where we shall be in the next millennium. The art of work has been made simple to understand and it can be used by diploma, undergraduate and post-graduate students. It can also be used by human resource practitioners as a manual. The writer is also writing books in labour economics and micro- & macro-economics to supplement the HRM book. (NB: This book is primarily for the African market)

A user-friendly guide to designing, establishing, managing and evaluating an induction programme. Uses an outcomes-based approach while integrating relevant unit standards and industry best practices, as well as SAQA specific outcomes, assessment criteria and reflexive competence. Includes practical work-related examples, case studies and activities, providing the optimal usage of notional hours within the SAQA framework. Aimed primarily at students.

The revised and fully updated second edition of this textbook illustrates the multi-layered knowledge accumulated in the field of international human resource management, developing understanding of the strategic management of people in organizations in a global context. It integrates comparative approaches to human resource management, extending beyond traditional coverage of the field to provide a broader overview of contemporary cultural, institutional and organizational challenges. Featuring cutting-edge insights into the field, this book is a crucial resource for advanced undergraduate and postgraduate courses in international human resource management and global talent management. It will also benefit instructors of courses in human resource management who wish to introduce an international perspective in their teaching. Key features include: Updated extensive coverage of key international human resource management issues Original case studies that draw attention to key aspects of international human resource management and offer students practical perspectives on the field Teaching materials and chapter slides to support classroom learning.

A guide to recruitment and selection that integrates relevant unit standards and industry best practices using an outcomes-based approach. Includes practical, work-related examples, case studies and activities to provide the optimal usage of notional hours within the SAQA framework. Incorporates SAQA-specific outcomes, assessment criteria, critical outcomes and reflexive competence. Aimed at students in human resource management.

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: *Defuse and deal with difficult customers, both on the phone and face to face *Manage problems with colleagues in the workplace *Handle difficult day-to-day interactions with any of the people we come into contact with at work *Identify and manage behaviours which can turn a person into a 'problem' *Improve necessary listening and communication skills *Use the 6 step Programs of Behaviour to build better relationships *Increase self-confidence and develop rapport building skills *Use the 6 step Strategies for Success to produce effective outcomes.

Have you recently started working as an independent coach, or are you considering doing so? Perhaps you are moving into coaching from a human resources or learning and development background, from a line management role or from another area altogether. Perhaps you are just setting up your coaching business, or have already done so. If so, this book is for you. Starting and Running a Coaching Business guides you through a comprehensive, practical and personalised process as you negotiate the pitfalls and reap the rewards of: - Working alone. - Selling and marketing your business. - Taking sole responsibility for decision-making and problem-solving. This book will help you establish and develop your coaching practice by identifying how you will handle each of ten key aspects of your business. The book will enable you to decide how to: - Define your coaching offer. - Find and approach potential clients. - Sell your services to them. - Handle your relationships with your clients. - Manage your business's finances. - Manage yourself and your ethical responsibilities. - Stay on top of your ongoing professional development. and much more. Contents: The book will enable you to decide how to:; Define your coaching offer.; Find and approach potential clients.; Sell your services to them.; Handle your relationships with your clients.; Manage your business's finances.; Manage yourself and your ethical responsibilities.; Stay on top of your ongoing professional development. and much more.

This cutting-edge book charts the latest ideas and concepts in employment relations research. Mapping out the intellectual boundaries of the field, The Future of Work and Employment outlines the key research and policy outcomes for work and employment in the age of digitisation and artificial intelligence. Internationally renowned contributors unpack the implications of the latest developments in employment relations, from the rise of the gig economy to the role of platform companies, from perspectives such as employment (in)security, equity, fairness, wellbeing and voice. Reviewing the extant literature on the future of work, and exploring the biggest issues facing the modern workforce, this book argues for a research base that allows more sober reflections on the grand claims that dictate the future of work. Empirically-grounded and incisively-argued, the book forms critical reading for both undergraduate and postgraduate students of business and human resource management, featuring insight into the latest developments in the field. Researchers, policymakers and practitioners will also benefit from its implications for policy and its blending of theory and practice.

This friendly guide is full of field-tested help for novice supervisors. Moving up to a supervisory position should be cause for celebration, not exasperation. Yet many first-timers are unprepared for the demands of this new role. They quickly become overwhelmed -- to the detriment of the organization, their co-workers, and themselves. Brief yet comprehensive, The New Supervisor's Survival Manual leads new supervisors and managers through the key tasks and responsibilities of the job. Business professionals will learn to think and act like managers as they develop critical competencies such as: establishing and maintaining high performance standards communicating effectively at all levels of the organization setting clear priorities delegating and giving feedback to others analyzing and resolving problems Filled with real-life examples, handy checklists, and tools for self-assessment, The New Supervisor's Survival Manual will enhance the self-confidence and comfort level of every new supervisor.

In this timely book, Barbara Czarniawska and Bernward Joerges examine the hopes and fears around work and job security inspired by automation, from the original coining of the term 'robot' to the present day media fascination. Have these hopes and fears changed or do they remain the same? This discerning book investigates whether these changes in perception correlate to actual changes taking place in the field of robotics. Exploring several streams of popular culture, including ground-breaking science fiction novels and films, the impact of these globally renowned works on public opinion regarding robotics is assessed. Detailed media analysis identifies the frequency and complexity of common views that stem from the ideas found in both fiction and scientific research results disseminated by the news. Recent social science works dedicated to the study of robotziation are then reviewed, illustrating current and future debates surrounding the phenomenon of the 'robot revolution'. Robotization of Work? will be a key resource for students and scholars studying the organization of work, IT and digitalization, and cultural studies. It will also be of interest to anyone engaged with the concepts of artificial intelligence (AI) and robotization.

Equality, diversity and inclusion (EDI) have become features of organizations as a result of both legal and societal advances as well as neoliberal economic reasoning and considerations. While current research approaches frequently fall short of addressing the challenges faced in EDI research, this benchmark Handbook brings coverage of research methods in EDI up to date, and advances the development of research in the field. Bringing together well-known academics and researchers, this Handbook is a distillation of current and novel research in the field of EDI. Chapters present groundbreaking new research and methodological perspectives on international, regional and national issues, from equal opportunities and gender mainstreaming to managing diversity in legal, political and socio-economic contexts. Alongside this, the authors discuss new analytic directions to advance empirical EDI research. This Handbook will help to shape the present and future EDI discourse. The book is an invaluable addition to the current literature, particularly for students of EDI and researchers working in the fields of human resource management, strategic management and organization, and culture and change management as well as entrepreneurship and marketing. Contributors include: D. Atewologun, C. Baron, I. Bleijenbergh, E.H. Buttner, H.A. Downs, H. Eberherr, D. Foley, K.M. Hannum, E. Henry, J. Hofbauer, R. Hofmann, E.L. Holloway, C.A. Houkamau, M. Janssens, D. Jones, A. Klarsfeld, K. Kreissl, M. Lansu, J. Louvrier, K. Lowe, R. Mahalingam, A.J. Mills, J.H. Mills, S. Mooney, E. Ng, B. Poggio, N. Rumens, I. Ryan, B. Sauer, H.L. Schwartz, C.G. Sibley, A. Striedinger, P. van Arensbergen, I. Wasserman, J. Wergin, P. Zanoni

In this extensively revised fourth edition textbook, authors Vladimir Pucik, Ingmar Bjoerkman, Paul Evans and Gunter Stahl take a people management and organizational perspective on the complex issues involved in successfully managing today's multinational firms. Taking account of contemporary business challenges of digitalization, inclusion, and sustainability, The Global Challenge explores how international strategies are executed through people management. Key Features: Practical examples from leading and emerging multinational firms from around the world Connected yet self-contained chapters to be used as teaching material in courses and programs Critical insights provided by a team of scholars with extensive teaching, research, and consulting experience worldwide Focus on topical issues such as mechanisms of cross-border control and coordination, virtual work and collaboration, diversity and inclusion, management of knowledge and innovation, and the role of people management in tackling societal problems and global sustainability challenges Balancing thoroughly updated case studies with the latest academic research, this cutting-edge fourth edition textbook will be an invaluable resource for students enrolled in MBA, EMBA, and Master's programs worldwide. Executives, managers, and HR professionals in multinational companies will also benefit from its examination of challenges and contradictions that firms confront when operating across borders.

Expand your learning in HR Management from theory to practice, using academic research and developing the practical skills necessary for your career in the field. Human Resource Management, 11th Edition, by Torrington, Hall, Taylor, and Atkinson, is an acclaimed, market-leading text, well known for its comprehensive scope of topics, coverage of important HR Management issues, and reader-friendly content. A complete introduction to Human Resources, this text is ideal for students pursuing Undergraduate Business and Management Courses alongside those on CIPD-accredited courses. Human Resource Management is an accessible text aiming to help those aspiring to or working within HR or Management roles. The latest version of the text, thoroughly updated with the economic, social, and legal employment practice changes, is specifically designed to cover issues and debates HR Management faces today. The contribution of academic research further supports the theory and content reflecting the recent developments in the field, making this text a must-read on the principles and aspects of the discipline.

This Handbook of Research Methods in Careers serves as a comprehensive guide to the methodologies that researchers use in career scholarship. Presenting detailed overviews of methodologies, contributors offer numerous actionable best practices, realistic previews, and cautionary tales based on their vast collective experience of research in the discipline. Chapters showcase diverse and interdisciplinary approaches to studying careers across the spectrum of quantitative, qualitative, and mixed methods. Providing an in-depth illustration of established methods and current trends in careers research, this Handbook brings together top international authors to discuss the opportunities and limitations of both design and analysis choices. Offering cutting-edge methods from established and emerging experts, this Handbook is crucial reading for scholars at all levels who are currently studying, or wish to study, careers. It will also be useful for institutions coordinating large research projects on careers, as well as consultants and organizational psychologists providing research support for employee development.

Have you ever wondered why some workgroups are more successful than others in similar situations? Why do some businesses expand, while others that appear to be in equivalent circumstances plateau and contract? Why do some people achieve while others fail? Are there certain behaviours and practices that lead on the one hand to success, growth and development, and on the other hand to frustration, stagnation and decline? Do the top performers know things that others are not aware of? Do they adopt different approaches? In many sectors of the economy competing companies appear to be offering similar products and services, and using the same or equivalent technologies, processes and systems. They recruit similar people, often from the same universities and business schools, employ the services of the same or similar consultants, and they invariably fall for the same management fashions and fads. Yet delve down to the level of particular workgroups such as bid and account teams and some are found to do much better than others, while over time some businesses prosper while others wither. Why is this? What do the leaders of successful companies - or winners - do differently from losers who struggle and fail? The author's continuing research programme has been considering the questions just posed for over 20 years. It examines areas that are critical to competing and winning such as improving performance, managing change, competitive bidding, building customer relationships and creating and exploiting know-how. The purpose of this research is to determine what boards and management teams need to do - and also what they should not do - to lead, innovate, pioneer, discover, compete and win. This book provides an overview of the major findings to date in areas critical to business success. It presents a compendium of concise summaries of research findings into the differing approaches of successful and unsuccessful companies for students, directors, managers and entrepreneurs with ambitions to build successful businesses and realize their full potential. It also shows how a new generation of support tools can be used to enable average performers to emulate the approaches of high achievers. The author's intention is to provide an authoritative, positive, realistic and inspiring 'go for it' book for ambitious directors, managers, business school students, entrepreneurs, and all those who want to achieve both commercial success and the personal fulfillment that comes from competing and winning.

This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Chapters analyze the new and ongoing challenges public sector organizations face such as: cost cutting, pressures to improve performance, changes in societal and workplace demographics, and increasing levels of stress and strain amongst their employees. This wide-ranging Handbook utilizes empirical research, literature reviews and case studies to draw greater attention to these and other challenges. Containing contributions from leading international experts in their respective fields, the contributors hope that this multidisciplinary Handbook will help to enhance the health and well-being of public sector employees and the sector's performance and contribution to society. The Handbook of Research on Stress and Well-Being in the Public Sector will be of value to researchers and practitioners interested in the public sector and both individual and organizational health and performance. This will also be a key resource for public sector and government professionals responsible for human resource management and work and health.

Examining the modern day challenges faced by academics throughout their working lives, this timely book investigates the ways in which academic careers are changing, the reasons for these changes and their potential future impacts. Contributors with experience of work in both traditional and contemporary institutions utilise theoretical and empirical methods to provide international perspectives on the key issues confronting modern day academics. Split across three chronological parts this book guides the reader through the phases of an academic's working life and the unique challenges encountered at each stage. For those entering academia key issues considered relate to career paths and motivations and transitions from industry to academia. During academia chapters study the understanding of external examiners, questions surrounding student supervision, work-life balance, use of technology and the trade off between teaching and research. Upon leaving academia concerns turn to the difficulties of working past retirement age and emeritus roles. Exploring how academics survive and thrive in the modern higher education arena, this analytical book will be a useful tool for new and established academics and policy makers working in higher education as well as for programme leaders in educational management. Contributors include: A. Agarwal, D. Anderton, K.E. Andreasen, M. Antoniadou, W. Chambers, C. Cook, M. Crowder, P. Cureton, E. Epaminonda, M. Gibson-Sweet, J. Haddock-Fraser, J. Jones, A. Karayiannis, H. Kogetsidis, P.D. Ktoridou, S.-J. Lennie, B. Longden, S. Marriott, M. Mouratidou, T. Proctor, A. Rasmussen, C. Rees, S.K. Rehbock, K. Rowlands, P.J. Sandiford, J. Stewart, S. Wells

This Handbook on Diversity and Inclusion Indices critically examines many of the popular and frequently cited indices related to diversity, equity and inclusion (DEI) benchmarking and progress tracking. The goal is to provide a better understanding of the indices' construction, strengths and weaknesses, intended applications, contribution to research and progress towards diversity and equity goals. The editors include detailed reviews of 23 DEI indices including broader, more general measures as well as those that focus on a particular aspect of diversity (e.g., gender, religion). Included are indices that measure diversity, equity, and/or inclusion at organizational, national, and regional levels. The Handbook unpacks this wide range of indices to meet the needs of researchers, public policy makers, and general consumers of information.