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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Tackle systemic racism in the workplace with practical strategies In The Anti-Racist Organization: Dismantling Systemic Racism in the Workplace, HR strategist Shereen Daniels delivers an incisive and honest discussion of how business leaders can change workplace practices to create a more anti-racist and equitable environment. The author draws on her personal and client-facing experience, historical fact, legal proceedings, HR insights, and quantitative analysis to equip readers with the knowledge and tools they need to transform their companies. Daniels also looks at: The role of executive leaders and how to push past discomfort to credibly and authentically lead change Strategies for recognising the problem of systemic racism and implementing impactful solutions Why it's important to empower colleagues to be pioneers of change and how to do that Explanations of why diversity and inclusion initiatives haven't yet solved the problem Ways language can either be a weapon to perpetuate systemic racism or a tool to dismantle An indispensable exploration of how systemic racism is engrained into business structures, policies, and procedures, The Anti-Racist Organization: Dismantling Systemic Racism in the Workplace belongs in the libraries of all business leaders seeking to make their workplace more inclusive and equitable.
Compiling extensive research findings with real insights from the business world, this must-read book on performance appraisal explores its evolution from the classic appraisal to its current form, and the methodology behind its progression. Looking forward, Aharon Tziner and Edna Rabenu emphasize that well-conducted appraisals combine a mixture of classic and current, and are here to stay. The book first presents a primer to performance appraisals, covering the role of management, the appraisers, and external and political influences. The authors then present ways to improve the appraisal system through training, methodology and diversification. Consequently, they outline the key questions and opportunities facing the research and business communities, including the rapidly developing technological and democratic workforce. In particular, the authors highlight the need for the creation of a ''climate of performance'' and innovation in research, for the betterment of both the individual employee and society as a whole. Improving Performance Appraisal at Work is a comprehensive guide for researchers in business and management, human resource management and organizational behavior. The authors cover an extensive array of issues relating to the role of employee performance appraisal, making this book an excellent advisory text for those in professional human resource roles.
Applying a comparative analysis on law and practices, combined with extensive data, this book considers the legal consequences for public servants who make unauthorised disclosures of official information and the protections available for whistleblowers. The author provides an in-depth treatment of the law of unauthorised disclosures in the UK to explore the protections available and discusses the theoretical and legal justifications for the making of disclosures, as well as the arguments for maintaining official secrecy. The book discusses the legal consequences of leaking information and a full assessment of the authorised alternatives, providing recommendations for reform throughout. This book will be of interest to academics working on whistleblowing, as well as their students. The various recommendations provided in the book will be of use to whistleblowing NGOs, policymakers and Members of Parliament.
"Read even the first chapter of this extraordinary book and you'll find yourself cheering, screaming, jumping up and down with excitement. The companies described in this book are decades ahead of the reengineers -- and you don't need to be a Bill Gates or a Jack Welch to put their ideas into practice today." -- George Gendron, editor in chief, Inc. "Companies that practice open-book management seem to have captured some sort of lightning in a bottle." -- Chris Lee, Training "This book should be required reading in corporate America." -- Chicago Tribune "If you want to give your preconceived notions a good kick in the you-know-where, give Case the opportunity to articulate the merits of open-book management." -- Entrepreneur Open-book management is not so much a technique as a way of thinking, a process that actively involves employees in the financial life of the company. Numerous companies have already found that employees who are informed and aware of the company's financial situation are motivated to seek solutions to problems and assume a greater degree of responsibility for its performance. John Case begins by examining the current competitive climate and the history of established management techniques. He shows how the traditional treatment of workers as "hired hands" with little involvement or responsibility beyond their own area is no longer effective in today's ever more competitive global environment. Case clearly and carefully explains the principles of open-book management: timely sharing of crucial financial information with employees; educating the employees to understand and apply the information; empowering employees to apply the information to their own work; and offering employees a stake in the successful implementation of their ideas. Open-book management will take different forms at every company, Case notes, but he offers a wide range of suggestions and guidelines for implementing these principles. He concludes with a series of in-depth case studies, featuring companies of various sizes and financial situations that have successfully implemented open-book management. Open-Book Management is the indispensable guide to teaching employees how to think and act like owners.
This Handbook is an important contribution to knowledge about employee voice which combines a variety of approaches to the subject by drawing on different disciplines, forms and philosophies. It provides new research from a wide range of national and international experience and covers both collective and individual means of expressing the views of employees in the workplace. A feature of the Handbook is that it covers not only employment relations perspectives on the subject but also draws upon human resource management as well as organizational studies. The editors are leading authors in the subject area and have brought together both established authors and emerging scholars who have fresh approaches to the role of employee voice in organizations and society. I am sure that the Handbook will become a standard reference in the future.' - Russell Lansbury, University of Sydney, Australia'Given that employee voice has become more important recently across a range of disciplines, this book is very timely indeed. It brings together contributions from 50 well-known academics from different countries who provide a comprehensive account of employee voice from a variety of historical and contemporary angles. Crucially it also raises key questions for current and future research and practice. In my view this book should be compulsory reading for academics, policy-makers, practitioners and students in the subject area.' - Michael Marchington, University of Strathclyde and University of Manchester, UK The term 'employee voice' refers to the ways and means through which employees can attempt to have a say and influence organizational issues that affect their work and the interests of managers and owners. The concept is distinct, but related to and often overlapping with issues such as participation, involvement and, more recently, engagement. This Handbook provides an up-to-date survey of the current research into employee voice, sets this research into context and sets a marker for future research in the area. The contributors are all expert in their field. The book examines the theory and history of employee voice and what voice means to various actors, including employers, middle managers, employees, unions and policy-makers. The authors observe how these actors engage in various voice processes, such as collective bargaining, grievance procedures, task-based voice, partnership and mutual gains. The efforts that have been made to date to evaluate voice across and between firms are then assessed, before the contributors go on to open up the debate on potential new areas for voice research, with a focus on voice and its relationship to organizational inclusion and exclusion. Contributors: B. Abbott, M.M.C. Allen, A.C. Avgar, N. Balnave, A. Barnes, C. Benassi, J. Benders, C.T. Brinsfield, A. Bryson, J.W. Budd, S. Chillas, N. Cullinane, T. Dobbins, V. Doellgast, J. Donaghey, T. Dundon, J. Foley, R.B. Freeman, P.J. Gollan, R. Gomez, M.G. Menendez, J.A. Gruman, B. Harley, E. Heery, P. Holland, S. Johnstone, S. Kaine, B.E. Kaufman, T. Kretschmer, D. Lewin, A.A. Luchak, M.M. Lucio, C. MacMillan, A. Marks, W. Nienhuser, S. Owens, M.F. Ozbilgin , G. Patmore, D.M. Pohler, S. Procter, A. Pyman, A.M. Saks, M. Sameer, J. Syed, L. Thornthwaite, K. Townsend, A. Wilkinson, S. Williams, P. Willman, Y. Xu
In Personal Coaching for Results, Lou Tice walks you through the process to coach yourself to effectiveness and success, step by step. Using what he wrote here builds your personal effectiveness and then guides you on your way to becoming the credible, influential mentor you have it in you to be.
""Toyota Kata" gets to the essence of how Toyota manages continuous
improvement and human ingenuity, through its improvement kata and
coaching kata. Mike Rother explains why typical companies fail to
understand the core of lean and make limited progress--and what it
takes to make it a real part of your culture." " "Toyota Kata" is] one of the stepping stones that will usher
in a new era of management thinking." "How any organization in any industry can progress from
old-fashioned management by results to a strikingly different and
better way." "Practicing the improvement kata is perhaps the best way we've
found so far for actualizing PDCA in an organization." This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, "Toyota Kata" examines and elucidates, for the first time, the company's organizational routines--called "kata"--that power its success with continuous improvement and adaptation. The book also reaches beyond Toyota to explain issues of human behavior in organizations and provide specific answers to questions such as: How can we make improvement and adaptation part of everyday work throughout the organization? How can we develop and utilize the capability of everyone in the organization to repeatedly work toward and achieve new levels of performance? How can we give an organization the power to handle dynamic, unpredictable situations and keep satisfying customers? Mike Rother explains how to improve our prevailing management approach through the use of two kata: Improvement Kata--a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and Coaching Kata: a pattern of teaching the improvement kata to employees at every level to ensure it motivates their ways of thinking and acting. With clear detail, an abundance of practical examples, and a cohesive explanation from start to finish, "Toyota Kata" gives executives and managers at any level actionable routines of thought and behavior that produce superior results and sustained competitive advantage.
'The Editors have produced a tour de force on Middle Eastern human resource management (HRM). They brought together a vast array of regional and global experts to capture all that is worth knowing. The book has an innovative contextual-country-thematic structure. It sets the scene by laying out the cultural and societal issues that shape HRM in the Middle East. There is detailed and comparative coverage of eight of the major economies, followed by a superb set of discussions of thematic issues that range from localisation to expatriation, from public sector management to privatisation, and from employee relations to talent management.' - Paul Sparrow, Lancaster University Management School, UK The Handbook of Human Resource Management in the Middle-East provides evidence-based information regarding the dynamics of HRM in this important region. The book is organized into three parts: contextual and functional issues such as societal and cultural perspectives, performance management and talent management; country specific HRM covering the GCC, Levant and North African nations; and emerging themes such as HR issues related to domestic workers, labour localisation, expatriate management, corporate social responsibility, wasta, foreign and public sector firms. This systematic analysis highlights the main forces determining HRM systems in the region. Its 23 chapters move from a general overview of HRM in the Middle-East to a research-based presentation and discussion on the current status, role and strategic importance of the HR function in a wide-range of settings, before highlighting emerging themes in HRM models and discussing future challenges for research, policy and practice. The Handbook of Human Resource Management is invaluable reading for academics and students alike, especially those interested in international and comparative human resource management. Practitioners with interest in the Middle East will appreciate its up-to-date analysis and contextualisation of HRM issues. Contributors include: F. Afiouni, K. Al-Ajmi, R. Al Amri, F.B. AL-Husan, M. Al-Jahwari, R.E. Bateman, P.S. Budhwar, N. Cornelius, B. Covarrubias Venegas, A. El Dirani, G. El-Kot, A. Elamin, A. Giangreco, A.J. Glaister, C. Guermat, E.C. Harrison, W. Harry, A. Haslberger, A. Hassi, M. Hirekhan, D. Jamali, R. Mahmoudi, K. Mellahi, D.R. Murtada, S. Nakhle, P. Namazie, Y.A. Nasief, A.M. Pahlavnejad, E. Pezet, S. Raheem, B. Ramdani, S. Sayce, S. Singh, D.P. Spicer, M. Ta Amnha, H.A. Tlaiss, O. Tregaskis, J. Vakkayil, M.F. Waxin
Covering the period of the financial crisis, this Research Handbook discusses the degree of importance of different driving forces on employee turnover. The discussions contribute to policy agendas on productivity, firm performance and economic growth. The contributors provide a selection of theoretical and empirical research papers that deal with aspects of employee turnover, as well as its effects on workers and firms within the current socio-economic environment. It draws on theories and evidence from economics, management, social sciences and other related disciplines. With its interdisciplinary approach, this book will appeal to a variety of students and academics in related fields. It will also be of interest to policy makers, HR experts, firm managers and other stakeholders. Contributors: I. Beltran Martin, S. Bevan, M. Bossler, C. Carrillo-Tudela, W.-J.A. Chang, M. Coles, C.L. Cooper, H. Dale-Olsen, M. Daskalaki, T. Eriksson, P. Ferreira, R.W. Griffeth, K.E. Hall, L. Holbeche, J.-T. Kao, Y. Lai, C.S. Long, A.-M. Mohammed, K. Morrell, E. Parry, J. Purl, G. Saridakis, S. Taylor, R. Upward, P. Urwin, W.K. Wan Ismail, M. Wong El Leen
By tapping into the same psychology that keeps gamers glued to Minecraft or World of Warcraft, innovative organizations are creating their own engaging and flexible learning experiences. They're called Serious Games. This is a practical toolkit for those who want to learn about more serious games and how to apply them in the workplace.
"Getting the best employees on board and weeding out the worst--without getting slapped with expensive lawsuits--are two of the most crucial and difficult jobs of human resources professionals and general managers. Now there's quick, reliable information on how to do it right. Written by employment expert Paul Falcone, "The Hiring and Firing Question and Answer Book" contains over 100 commonly asked questions ranging from basic to sophisticated, including: * Does my company need an Affirmative Action plan? * Why should I conduct an exit interview? * How do I find the best Web sites for recruiting employees? * How do I protect my company from negligent hiring claims? * How do I terminate a long-term employee with a history of positive performance evaluations? Each question is followed by a short answer and a longer ""Tell Me More"" section, making the book perfect both as a concise overview and as a practical reference." 'Paul Falcone (Valencia, CA) is Director of Human Resources at Platinum Equity in Beverly Hills, and was previously Director of Employment and Development for Paramount Pictures in Hollywood. He is the author of several best-selling books, including: 96 Great Interview Questions to Ask Before You Hire, 2600 Phrases for Effective Performance Reviews, and 101 Sample Write-Ups for Documenting Employee Performance Problems.
Human resource management as a field of research is a broad church, with a wide variety of research methods in use. This Handbook focuses on qualitative research methods and explores the opportunities and challenges of new technologies for innovating data collection and data analysis. The editors have brought together 18 chapters, written by some of the world's leading researchers in their field. They begin with the importance of good project design and then move on to reflect on innovations and developments in data sources, such as netnographical methods, legal research methods, the use of news media, and historical research. They go on to outline innovations in data collection methods with particular pertinence to key HRM topics. Finally, the contributors explore innovative data analysis, looking at the importance of computer-supported qualitative research, causal cognitive mapping and deriving behavioural role descriptions from the perspectives of job-holders. This Handbook is an invaluable tool for students, researchers and academics in the field of human resource management. Contributors: P. Ackers, S. Branch, R. Cameron, C. Cassell, G. Clarkson, J. Cogin, J. Ewart, M.T. Hardin, M. Humphreys, R. Johnstone, M. Learmonth, D. Lewin, R. Loudoun, F. Malik, A. McDowall, J.L. Ng, W. Nienhueser, L.S. Radcliffe, S. Ramsay, J. Richards, C. Rojon, S. Sambrook, M.N.K. Saunders, K. Townsend, K.L. Unsworth, R. Winter
Employment relations, much discussed in other industries, has often been neglected in professional sports despite its unique characteristics. The book aims to explore in detail the unique nature of the employment relationship in professional sports and the sport industry. In four parts the book examines, firstly the regulation of sporting competition both within and across sporting codes; secondly a range of employment law issues such as how contracting and negotiation are handled, how disputes are resolved, and the role of sporting representatives such as player associations. The third section discusses the economic issues related to employment such as transfers, drafts and efforts to achieve ''competitive balance''. The final section of the book explores contemporary issues in sports management and governance, including anti-discrimination and anti-doping policy. Through this analysis the book identifies the complex and unique issues surrounding employment relations within professional sports and the sport industry. Contributors include: J. Anderson, M. Barry, P. Bouris, C. Coupland, C. Depken III, J.B. Dworkin, T. Engelberg, S. Gardiner, R. Gomez, B. Keller, L. Masteralexis, G. Maynes, H. Mitchell, S. Moston, J.A.R. Nafziger, M. Nichol, R. Paul, P. Schuwalow, J. Skinner, J. Solow, M. Stewart, K. Vieweg, P. Von Allmen, A. Weinbach, R. Welch
That's what every business wants to be. And that's why the U.S. Marines excel in every mission American throws at them, no matter how tough the odds. In Corps Business, journalist David H. Freeman identifies the Marine's simple but devastatingly effective principles for managing people and resources -- and ultimately winning. Freedman discusses such techniques as "the rule of three," "managing by end state," and the "70% solution," to show how they can be applied to business solutions.
Successful organisations are those which attract and retain satisfied and loyal customers, yet few organisations today are truly customer-centric. Customer Service in Your Organisation is a toolkit that shows how to develop, implement and sustain a service excellence strategy. Drawing on best practice examples and case studies, it provides easy-to-follow, practical guidance, plus checklists, exercises and tools. Customer Service in Your Organisation covers key topics including how to listen to the voice of the customer and measure service success, engage leaders and managers in driving customer service excellence, develop customer-centric processes and procedures, provide training and development in customer service excellence, reward and recognise service success, benchmark current levels of customer service and identify areas of weakness alongside an improvement plan to address these. About the Series: The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees.
Embrace the Human Side of Organisational Digital Transformation Digital Humans: Thriving in an Online World is an insightful, engaging and interdisciplinary discussion of how best to transform your organisation into a nimble, digital enterprise with human beings firmly established at the centre of it. The authors draw on complexity theory, anthropology, history, organisational transformation and behavioural science to demonstrate the characteristics that define successful digital organisations. You'll discover the importance of focusing on human beings even as you make the shift to digital and learn to understand the importance of our new digital ecosystems. Illuminating case studies and examples of organisations that have successfully made the jump to digital are explored and the book presents new and effective ways to make strategic decisions about your company's future based on our new physical-digital hybrid reality. A can't-miss blueprint to a market environment and world that's increasingly fast-moving, complex and rewarding, Digital Humans will find a place in the libraries of managers, executives, and business leaders looking for an engaging roadmap to digital transformation that wouldn't have us leave our humanity behind.
This Research Handbook offers, for the first time, a comparative approach to current diversity management concerns facing nations. Spanning across 19 countries and pan Africa, it covers age, gender, ethnicity, disability, sexual orientation, national origin, and the intersection of various dimensions of diversity. The multicultural and multi-country teams of contributors, leading scholars in their own countries, examine how the various actors react, adopt, and manage the different dimensions of diversity, from a multitude of approaches, from national to sectoral and from tribes to trade unions, but always with a comparative, multi-country perspective. This book represents the efforts of multicultural and multi-country teams of contributors who are prominent diversity scholars in their respective countries. Offering comparative approaches to diversity management and comparative public policy on multiculturalism, it explores comparisons at both the macro-environmental and meso-organisational levels. Topics covered include Pan African tribal diversity management, diversity in the South Pacific, youth labour market exclusion and LGBTQ rights in selective countries. This comprehensive review of diversity management will appeal to both academics and graduate students, as well as public policy makers, industry practitioners, top leadership, middle managers and HR managers. Contributors include: P. Apascaritei, E. Aydin, S. Bacouel-Jentjens, L. Booysen, J. Burgess, K. Callison, S.I. Carlier, L. Castro Christiansen, G. Combs, N. Cornelius, E. French, I. Gutierrez-Martinez, J.M. Hoobler, S. Le Queux, W. Lillevik, T. Merriweather Woodson, I. Metz, T.A. Nelson, E. Ng, S. Nkomo, A. Ollier-Malaterre, E. Ozeren, J. Ramon Pin Arboledas, K. Ravenswood, G. Strachan, E. Stringfellow, E. Suarez Ruz, L. Susaeta, A. Thomas, H. Wishik, D.B. Zoogah
Based on original research and thoroughly updated. Includes case studies. International perspective. Includes discussion of topics including the gender pay gap, #metoo and #timesup.
In this important and timely book, Bart Nooteboom develops and applies a social cognitive theory of firms and organizations with a focus on learning and innovation. Why explore a cognitive theory of the firm? This enlightening study explains that a cognitive theory of the firm is required in order to lend more substance and analysis to current vague and unconnected ad hoc notions in the literature, such as entrepreneurial vision, absorptive capacity, and variety and dispersion of knowledge. The author explores the notion of differential cognition, drawing together the work of Hayek, Schumpeter and Penrose to shed light on the sources of innovation. This interdisciplinary book connects ideas from specific branches of economics, management and organization, cognitive science, social psychology and sociology and will be invaluable to students and scholars interested in a new perspective on the firm.
Working in teams brings benefits to both team members and organizations for which they work. If you are a team leader, you know that getting commitment isn't always easy. SUCCESSFUL TEAM BUILDING shows you how to motivate team members, and so reap the benefits. You'll learn how to build team commitment, deal with team conflict, use creativity in problem solving and decision making, and evaluate and reward team players. The result? Your team will respond favorably to your efforts. And your boss will notice too.
Answering pressing questions regarding employee selection and mobbing culture in the workplace, Andrew R. Timming explores the unique intersection of the biological sciences and human resource management. With a rich set of theoretical and empirical chapters, the author shines an innovative light on the fields of human resource management, organizational behavior and evolutionary psychology, engaging with the nature vs. nurture debate as well as offering a ground-breaking explanation for workplace bullying, unconscious bias, and employee selection decision-making. At times poignant and controversial, the book illustrates the dark side of human nature, with a unique focus on our primordial instincts. An excellent exploration into an emerging area, this Footprint will be ideal for human resource management and organizational behavior academics, as well as those interested in applied evolutionary, social, organizational, and experimental psychology.
Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This state-of-the-art book takes a forward-looking perspective on the field of Human Resource Management (HRM). Each contribution takes a view, or position, on the likely development of the HR function, and identifies interesting areas and subjects of research that would help address this future positioning. The book's expert contributors provide short and succinct reviews of 12 key topics in strategic HRM, including HR strategy and structure, talent management, selection, assessment and retention, employee engagement, workplace well-being, leadership, HR analytics, productivity, innovation, and globalisation. Each chapter identifies the strengths and gaps in our knowledge, maps out the important intellectual boundaries for their field, and outlines current and future research agendas and how these should inform practice. In examining these strategic topics the authors point to the key interfaces between the field of HRM and cognate disciplines, enabling researchers and practitioners to understand the models and theories that help tie this agenda together. Offering a comprehensive guide to current research and pioneering perspectives for future avenues of inquiry, this Research Agenda will be essential reading for academics, practitioners and researchers in the field of HRM. Contributors include: J.W. Boudreau, C. Brewster, S. Cartwright, W.F. Cascio, A.H. Church, J. Coetsee, D.G. Collings, C. Cooper, P.C. Flood, J.A. Gruman, A. Hesketh, K. Jiang, J. Kautz, D. Lepak, V. Lin, A. McDonnell, J. McMackin, W. Mayrhofer, L. Otaye-Ebede, R.E. Ployhart, A.M. Saks, K. Sanders, H. Shipton, A. Smale, P. Sparrow, H. Yang |
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