Translated around the world, and recommended reading on many coaching programmes this bestselling book is trusted globally as the definitive guide to coaching. This carefully revised edition will guide you through the entire process from first meeting to when coaching ends, with methods, tips and techniques that simply work. Understand and develop the core skills and beliefs of an effective coach Know how to ask insightful questions that deliver valuable answers Gain practical help to plan coaching assignments that accelerate and improve your results Adeptly handle the main barriers to great coaching Feel fully confident in your ability to coach in any situation Whether you're new to coaching or already an experienced coach, you'll find clear guidance and principles to help you coach more effectively and with greater impact. To support you further The Coaching Manual has a range of free to download resources - templates, tools and checklists.

This book gathers selected theoretical and empirical papers from the 29th Eurasia Business and Economics Society (EBES) Conference, held in Lisbon, Portugal. Covering diverse areas of business and management in various geographic regions, it highlights the latest research on human resources, management and marketing, among other topics. It also includes related studies that address marketing and management-relevant aspects such as the impact of supervisor support on employee performance through work engagement, the standardization of global logistics business operations, elements to support long-term B2B communication, and omni-channel strategies in the Marketing 4.0 paradigm.

This timely professional development guide reveals what it takes to recruit-and retain-quality talent by providing smart hiring techniques for interviewing, assessing, and screening applicants. One of the most important jobs of any manager is hiring the right people. Even in organizations with a human resources department, the final hiring decision often falls on a manager who has never been trained in effectively assessing a candidate's character or skill set. Additionally, the interview process itself is fraught with legal pitfalls, making this seemingly simple task one that could become costly and problematic if mishandled. This book teaches the critical techniques for selecting the right person for the job and the strategies that eliminate expensive hiring mistakes. Hire Smart and Keep 'Em: How to Interview Strategically Using POINT lays out a proven method-the POINT process-for recruiting and retaining high quality employees. A renowned business coach, Joan C. Curtis illustrates how interviews can be strategically conducted, demonstrates how illegal interview situations can be avoided, and explains how the latest technology can be implemented to make the whole process go smoothly. Examples of real interviews, with analysis using the POINT selection process End-of-chapter exercises and assessments for practice Techniques for conducting strategic interviews that are in compliance with legal restrictions Methods for recruiting in online communities

Cultural proximity consists in shared language, codes ,and norms of communication and exchange between actors. It is generally considered important for organizations, enhancing communication and facilitation interaction between actors. In such situation, diversity is often seen as a source of richness and originality. However, high levels of proximity might create some risk, leading to lock-in and inertia, with a negative impact on the innovativeness of the organization. While the role of cultural proximity is subject to much debate within organizations studies, a comprehensive understanding of cultural proximity remains elusive. This book explores the organizational implications of the concept of cultural proximity, delving into the managerial challenges posed by diversities and similarities in culture within a business environment using different levels of analysis. The key messages of the present book, grounded on original empirical evidence, can be summarized as follows: cultural proximity is a key factor for managing innovation in present times; innovation requires a deliberate orchestration of the dichotomy between cultural proximity/cultural diversity; there are specific circumstances where proximity can be beneficial for managers and entrepreneurs. The book will be of value to researchers, academics, managers, and students in the fields of management science, human resource management, innovation studies, and organizational studies.

The blockbuster bestseller now in a manga edition--fully illustrated and fun to read
Beautifully illustrated by Kensuke Okabayashi, this enthralling edition of Patrick Lencioni's massive bestseller gives readers a new format in which to understand the fascinating, complex world of teams. Kathryn Petersen, Decision Tech's CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.
Throughout the story, Lencioni reveals the five dysfunctions that go to the heart of why teams--even the best ones--often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. This is a compelling fable with a powerful, yet deceptively simple message for all those who strive to be exceptional leaders.
Kensuke Okabayashi (Jersey City, NJ) is a working illustrator, a graduate of the School of Visual Arts, and an instructor at the Educational Alliance Art School in New York City.

System, Actor and Process: Keywords in Organization Studies is intended as an epistemological 'compass' to navigate through the multifaceted key concepts typically used in organizational practice and research. The book illustrates thirty-four keywords using a tripartite structure: each keyword is briefly discussed from three points of view, namely the system-centered, actor-centered and process-centered conception of organization, which reflects the options emerging from contemporary epistemological debate in organizational studies and, more generally, in social sciences, namely objectivism, subjectivism, and the Weberian "third way". Primarily addressed to researchers and academics in organization studies, this book is also a useful resource for undergraduate or postgraduate students, for whom it may represent a thorough introduction to organizational concepts. It will also be a valuable tool for managers to apply in their everyday practice.

Awareness and inclusion are not enough to create effective change in organizations and society. Instead, organizations must implement strategies to ensure that they not only improve diversity, but also place their employees on career development plans that provide the best fit between individual and organizational needs as well as personal characteristics and career roles. Implementation Strategies for Improving Diversity in Organizations is a pivotal reference source that provides crucial research on the application of stratagems designed to increase organizational change, chiefly to integrate diverse individuals, including physically disabled individuals, women, and people of color, into the workforce. The book also looks at discriminatory practices involving the physical appearance of workers. While highlighting topics such as career development, lookism, and ethnic discrimination, this publication explores new, innovative ideas influencing the paradigm shift for the modern workforce as well as the methods of career development. This book is ideally designed for managers, executives, human resources professionals, researchers, business practitioners, academicians, and students.

This book offers a practice-oriented guide to developing an effective cybersecurity culture in organizations. It provides a psychosocial perspective on common cyberthreats affecting organizations, and presents practical solutions for leveraging employees' attitudes and behaviours in order to improve security. Cybersecurity, as well as the solutions used to achieve it, has largely been associated with technologies. In contrast, this book argues that cybersecurity begins with improving the connections between people and digital technologies. By presenting a comprehensive analysis of the current cybersecurity landscape, the author discusses, based on literature and her personal experience, human weaknesses in relation to security and the advantages of pursuing a holistic approach to cybersecurity, and suggests how to develop cybersecurity culture in practice. Organizations can improve their cyber resilience by adequately training their staff. Accordingly, the book also describes a set of training methods and tools. Further, ongoing education programmes and effective communication within organizations are considered, showing that they can become key drivers for successful cybersecurity awareness initiatives. When properly trained and actively involved, human beings can become the true first line of defence for every organization.

Leading people in today's complex world is challenging. There are regulations, unions, lawyers, and more to deal with on a daily basis. Written by a longtime human resources consultant, this guidebook helps you develop your leadership skills so you can recruit qualified applicants; interview candidates with confidence; hire the right people; train new employees and keep the best performers; deal with unions; and stay out of court.

In addition to the basics, you'll learn how to respond to situations that catch you off guard. For instance, what do you do if your best employee tells you that he or she is leaving to join a competitor? What if one of your employees takes a public stand against one of your policies? What if someone you fire for theft hires a lawyer who sends you a nasty letter?

Other textbooks on human resources management focus on theories and statistics, but "A Practical Guide to Human Resources Management "provides real-life examples to help you handle any situation with leadership that inspires confidence.

The phrase "greening of the workplace" refers to the range of resources used by an organization to ensure its management and industrial processes are conducive to the adoption of workplace pro-environmental behaviors by its employees, irrespective of their position, the nature of their work or their rank within the organization. This book provides greater visibility to research into how organizations encourage their employees to take environmental considerations into account in their daily work. It examines the connections between organizational practices, individual behaviors, and environmental performance. This book will appeal to HRM scholars interested in the psychological, managerial and organizational dimensions governing the relationship between individuals and ecology.

Reputation Management is an established how-to guide for students and professionals, as well as CEOs and other business leaders. This fourth edition is updated throughout, including: new social media management techniques for the evolving age of digital media, and perspectives on reputation management in an era of globalization. The book is embroidered by ethics, and organized by corporate communication units, such as media relations, issues management, crisis communication, organizational communication, government relations, and investor relations. Each chapter is fleshed out with the real-world experiences cited by the authors and contributions from 36 leaders in the field, including The Arthur W. Page Society, the International Communications Consultancy Organization, the PR Council, CVS Health, Edelman and Ketchum. This was the first book on reputation management and, now in its fourth edition, remains a must-have reference for students taking classes in public relations management, corporate communication, communication management, and business. CEOs, business leaders, and professionals working in these areas find it a reliable resource for measuring, monitoring and managing reputation.

How have employment relations evolved over the last decade? And how did workplaces and employees fare in the face of the longest recession in living memory? Employment Relations in the Shadow of Recession examines the state of British employment relations in 2011, how this has changed since 2004, and the role the recession played in shaping employees' experiences of work. It draws on findings from the 2011 Workplace Employment Relations Study, comparing these with the results of the previous study conducted in 2004. These surveys - each collecting responses from around 2,500 workplace managers, 1,000 employee representatives and over 20,000 employees - provide the most comprehensive portrait available of workplace employment relations in Britain. The book provides an in-depth analysis of the changes made to employment practices through the recession and of the impact that the economic downturn had on the shape and character of the employment relationship.

How does one approach the study of intuition - a complex, cross-disciplinary field, which is still developing? How can intuition be captured in situ? How can researchers harness their own intuition? In this original Handbook, the expert collaborators use method-related themes to help answer these, and other questions, and explore innovative developments in intuition research.This groundbreaking Handbook is organized around six method-related themes: - the question of cognitive systems and capabilities; - the role of emotions and stress; - major quantitative approaches; - qualitative techniques for mapping intuition; - the use of grounded theory; and - the role of the researcher's own expertise and intuition. Academics and researchers of organizational behavior, as well as researchers in business and management, who use quantitative and qualitative research techniques, will find this book to be an informative and invaluable read. It will also be of interest to industry professionals looking to adopt new staff training and development methods. Contributors include: C. Akinci, A. Antonietti, L. Baldacchino, L. Cabantous, J-F Coget, B. Colombo, R. Cooksey, V. Doerfler, S.E. Dreyfus, C. Eden, M. Fenton-O'Creevy, S.L. Grant, S.A. Hamilton, C. Harteis, G.P. Hodgkinson, C. Horvath, O. Hyppanen, P. Iannello, J. Langan-Fox, A. Lockett, C. Petitmengin, P. Ping Li, A.C.R. van Riel, M. Robson, E. Sadler-Smith, M. Sinclair, R.E. Smerek, M Stierand, S. Teerikangas, D. Ucbasaran, L. Valikangas, S. Vohra

Companies get into trouble due to ineffective management decisions, but most books on management don't focus on making better choices. Perhaps that's because not many were written by CEOs with effective leadership track records.

Martin Richenhagen, who has successfully led multimillion-dollar companies, presents this guide illustrating how a business leader must approach various situations and challenges. In the fast-paced, change-on-a-dime business world, these kinds of insights are essential.

Whether you're a CEO, a senior manager, or an up-and-comer preparing for the future, Simply Management can help you improve your day-to-day effectiveness and leadership. You can learn how to develop a strategic plan that meets business objectives; organize the company for maximum effectiveness; motivate, empower, and help employees advance; and set up proper governance and controls.

Case studies show how to avoid managerial mistakes and duplicate best practices that lead to the best outcomes. The manager's essential contribution to productivity must always involve focusing on managerial tasks and delegating expert responsibilities, and you can do it right with Simply Management.

The ultimate success or failure of a business in modern society depends on a variety of factors across all levels of the organization. By utilizing dynamic human resource planning techniques, businesses can more efficiently reach their goals. Effective Talent Management Strategies for Organizational Success is a pivotal reference source that provides scholarly perspectives on the latest practices for leveraging human capital in business environments to maintain and increase competitive advantage. Highlighting innovative coverage across relevant topics, such as division of labor, intellectual assets, and value creation systems, this book is ideally designed for managers, professionals, academics, practitioners, and graduate students seeking emerging research on optimizing talent management in modern businesses.