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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

The Saboteur at Work - How the Unconscious Mind Can Sabotage Ourselves, Our Organisations and Society (Hardcover): Michael... The Saboteur at Work - How the Unconscious Mind Can Sabotage Ourselves, Our Organisations and Society (Hardcover)
Michael Drayton
R3,840 Discovery Miles 38 400 Ships in 12 - 17 working days

This book is more than a self-help book, it is based on rigorous research but translated into a language for all. Describes how the unconscious impacts individuals, groups and society. Written by a recognised consultant and coach in the field of personal and team development. Discusses the saboteur in relation to new modes of working, e.g. remote working.

Diversity Without Dogma - A Collaborative Approach to Leading DEI Education and Action (Paperback): Gilmore Crosby Diversity Without Dogma - A Collaborative Approach to Leading DEI Education and Action (Paperback)
Gilmore Crosby
R916 Discovery Miles 9 160 Ships in 12 - 17 working days

Social Scientist Kurt Lewin said, "No research without action, and no action without research." Too much of the current DEI (diversity, equity, and inclusion) approach is insight-based instead of action-based. Even though institutional racism is identified as the root problem, the change effort is focused on looking inward for bias instead of taking action to eliminate institutional racism and other isms. A Lewinian approach, in contrast, is balanced. What people think is important, but no more important than what people do. If you bring people together to change things, this will change what people think! We don't need therapy nearly as much as we need action based on dialogue! Instead of spending your energy soul-searching for evidence in your thoughts and behaviors that you have unconscious biases, this book helps put your energy into doing something practical about racism. To get there, this book uses Lewin's social science to build a framework for sorting through the many approaches to and positions held on race, racism, diversity, and related topics. While the framework is and must be applicable to any prejudice, systemic or individual, the bulk of this exploration is focused on racism, which to a large degree has become the primary social justice focus of our times. Painfully aware that conversations about race can easily deteriorate into polarization, the author lays a path toward finding common ground.

System, Actor, and Process - Keywords in Organization Studies (Hardcover): Roberto Albano, Ylenia Curzi, Tommaso Fabbri System, Actor, and Process - Keywords in Organization Studies (Hardcover)
Roberto Albano, Ylenia Curzi, Tommaso Fabbri
R3,837 R2,230 Discovery Miles 22 300 Save R1,607 (42%) Ships in 9 - 15 working days

System, Actor and Process: Keywords in Organization Studies is intended as an epistemological 'compass' to navigate through the multifaceted key concepts typically used in organizational practice and research. The book illustrates thirty-four keywords using a tripartite structure: each keyword is briefly discussed from three points of view, namely the system-centered, actor-centered and process-centered conception of organization, which reflects the options emerging from contemporary epistemological debate in organizational studies and, more generally, in social sciences, namely objectivism, subjectivism, and the Weberian "third way". Primarily addressed to researchers and academics in organization studies, this book is also a useful resource for undergraduate or postgraduate students, for whom it may represent a thorough introduction to organizational concepts. It will also be a valuable tool for managers to apply in their everyday practice.

Studying Human Resource Management - A Guide to the Study, Context and Practice of HR (Hardcover, 3rd Revised edition): Stephen... Studying Human Resource Management - A Guide to the Study, Context and Practice of HR (Hardcover, 3rd Revised edition)
Stephen Taylor, Carol Woodhams
R3,603 Discovery Miles 36 030 Ships in 12 - 17 working days

Studying Human Resource Management is an ideal textbook for anyone studying the CIPD Associate Diploma in People Management. Fully updated throughout, this book provides thorough coverage of the study of HRM including the people management contribution and business environment as well as discussing the strategy and structure of the HR function. Written by experts in the field with both academic and practitioner experience, Studying Human Resource Management includes invaluable discussion on professional behaviours for people professionals and guidance on how to manage HR data and information and most importantly, how to use it to make evidence-based decisions. There is also now a brand new chapter on shaping people practice to benefit your organisation. Each chapter includes key learning outcomes to summarise the content that will be covered and to help students track their progress, reflective activities to consolidate learning and further reading suggestions to support wider engagement with areas of particular interest. This book also includes case studies to help students understand how the theory applies in practice. Online resources include slides, a lecturer guide and annotated web links.

Human Resource Management - People and Organisations (Hardcover, 3rd Revised edition): Stephen Taylor, Carol Woodhams Human Resource Management - People and Organisations (Hardcover, 3rd Revised edition)
Stephen Taylor, Carol Woodhams
R3,612 Discovery Miles 36 120 Ships in 12 - 17 working days

Human Resource Management: People and Organisations provides thorough coverage of key HR topics and their context to enable students to excel in their academic studies and begin a successful career as a people professional. Now fully updated for a third edition, Human Resource Management: People and Organisations covers everything from essential UK employment law and managing the employment relationship through to resourcing and workforce planning, employee engagement and reward management. There is also expert discussion on organisation design and development as well as advice on how to improve organisational performance. This edition now includes brand new chapters on people management in an international context, wellbeing at work and equity, diversity and inclusion This book is fully supported by a range of pedagogical features including learning outcomes to summarise the content that will be covered in each chapter and track progress, reflective activities to consolidate learning and further reading suggestions to aid wider engagement with areas of particular interest. Case studies throughout also help students understand how the theory applies in practice. It is ideal reading for anyone studying the CIPD Associate Diploma in People Management as well as those in the early stages of their career in HR.. Online resources include PowerPoint slides, a lecturer guide and annotated web links.

Coaching People through Organizational Change - Practical Tools to Support Employees through Business Transformation... Coaching People through Organizational Change - Practical Tools to Support Employees through Business Transformation (Hardcover)
Sue Noble, Amy Tarrant
R2,756 Discovery Miles 27 560 Ships in 12 - 17 working days

How can I coach employees effectively when business change is constant? What tools and techniques can I use both in-person and remotely? How can I reduce the stress caused by business transformation to boost productivity and wellbeing? Coaching People through Organizational Change is a practical guide for professional coaches and managers alike. It is specifically designed to support those coaching employees during uncertain times in a new world of work which is in a constant state of flux. It outlines what organizational change is, the different forms it can take and how to use evidenced-based coaching techniques to support the delivery of lasting business change. It will help those coaching to develop a greater understanding of how the brain makes decisions and adjusts to change and provides practical advice and guidance that can be used to deliver the most effective coaching intervention. Including over 20 tools and frameworks each supported by a suggestion for what type of organizational change the activity is best suited for, this is invaluable reading for anyone responsible for coaching and talent development whether as a professional coach or a line manager. Including country-agnostic advice that can be used with employees both in-person and remotely, this book will help to reduce stress and presenteeism and to boost productivity, performance, resilience and wellbeing.

Learning Ecosystems - Creating Innovative, Lean and Tech-driven Learning Strategies (Hardcover): Katja Schipperheijn Learning Ecosystems - Creating Innovative, Lean and Tech-driven Learning Strategies (Hardcover)
Katja Schipperheijn
R2,752 Discovery Miles 27 520 Ships in 12 - 17 working days

Building and sustaining an organization which is nimble, adaptable, resilient and future proof is both complex and urgent. Only those with flexible and innovative Learnscapes will succeed. Learning Ecosystems explains how organizations evolve into LearnScapes where learning techniques are aligned with continuous interaction with the ecosystem they are part of. It explains how to upskill and reskill a workforce continuously in an increasingly collaborative and tech-enabled world. Full of practical guidance and strategic advice, this book covers how to take a lifelong approach to learning in the organization and the core competencies needed for this. It explains what to do when building a value and data-driven learning strategy and discusses the symbiosis of people and technology. This book explores lean learning, data analytics, learning technologies including artificial intelligence (AI) and the ethics of using these technologies. There is also crucial guidance on how to take a human-centric approach to innovation. Learning Ecosystems demonstrates the value of continuous improvement and offers techniques for a variety of situations including problem analyses, experimentation and algorithmic business thinking. Most importantly, it provides guidance on how to build a learning culture and a learning ecosystem throughout the company. Supported by case studies from companies including Etihad Airways, ING, ESF and FEDEX, this is essential reading from a leading learning innovator who has helped global organizations to rethink their learning strategies to achieve sustained business growth.

Millennials and Conflict in the Workplace - Understand the Unique Traits of the Now Generation (Hardcover): Cynthia Pearce LeMay Millennials and Conflict in the Workplace - Understand the Unique Traits of the Now Generation (Hardcover)
Cynthia Pearce LeMay
R3,840 Discovery Miles 38 400 Ships in 12 - 17 working days

* Presents practical recommendations to motivate and retain Millennials, the largest generation in the US workforce * Backed by a research study with over 11,000 participants, from three generations (Baby Boomers, Generation X, and Millennials) * Explores Millennials' political engagement, cultural diversity, social media use, and views on class conflict, all of which will shed light on a Millennial-led future

Provocation as Leadership - A Roadmap for Adaptation and Change (Hardcover): Maxime Fern, Michael Johnstone Provocation as Leadership - A Roadmap for Adaptation and Change (Hardcover)
Maxime Fern, Michael Johnstone
R3,852 Discovery Miles 38 520 Ships in 12 - 17 working days

Looks at unlocking the most important aspect of change management - to provoke people out of their comfort zones. Presents a wide range of tools, strategies and skillsets to provoke. Written by two leading experts in the field of change management, who have applied their approaches within large multinationals such as Google, as well as governments and SMEs.

Skilled Interpersonal Communication - Research, Theory and Practice (Paperback, 7th edition): Owen Hargie Skilled Interpersonal Communication - Research, Theory and Practice (Paperback, 7th edition)
Owen Hargie
R1,616 Discovery Miles 16 160 Ships in 9 - 15 working days

-Number one text for depth and comprehensive coverage: detailed analysis of existing knowledge and practice -Comprehensively updated in 7th edition with latest research findings, theoretical developments and applications to practice. -Well structured and easily navigable: topic areas clearly defined and packaged to fit course delivery -Unmatched authority: highly recognized author and five previously successful editions -Links theory to practice to help students learn and apply key skills -Offers a strong UK-originated alternative to other US-oriented texts -Flexible and cross-disciplinary: applies to a broad range of professional roles and contexts

Disrupting Corporate Culture - How Cognitive Science Alters Accepted Beliefs About Culture and Culture Change and Its Impact on... Disrupting Corporate Culture - How Cognitive Science Alters Accepted Beliefs About Culture and Culture Change and Its Impact on Leaders and Change Agents (Hardcover)
David G. White, Jr
R1,080 Discovery Miles 10 800 Ships in 9 - 15 working days

Research in cognitive science over the last 30 years shows much of what we know about culture in the business world is based on myth, wishful thinking, outdated science, or is just plain wrong. This is why culture-shaping and change programs in organizations often amount to little more than sloganeering with minimal impact on the lived experience of employees. This book bridges the gap between the latest research on cognitive science and culture, providing a valuable guide for change leaders, CEOs, and practitioners on how to sustainably work with and change this important resource. It answers many of the major questions that have plagued culture work, such as: Why so many CEOs and management consultants preach culture change when so few culture interventions actually succeed Why CEOs persist in believing "culture starts at the top" when virtually no research in anthropology supports that claim Why most culture shaping approaches have no answer for how to affect culture in global companies Why culture doesn't cause us to do anything, yet we persist in believing that somehow it does Why so many culture-shaping projects focus on corporate values despite the fact modern science shows why changing personal values is exceedingly difficult What we are learning about culture from the last 30 years of cognitive science gives us the foundation for far more impactful and sustainable interventions than have been possible to date. This book explains why, showing how everyday business practices well beyond HR are key to culture change. Why? Because the brain's synaptic plasticity can only be altered through new sustained and widespread organizational habits and routines. This groundbreaking, practical guide will show you finally how to realize the full power of culture as a transformational, empowering, and competitive resource.

Transforming Professional Practice in Education - Psychology, Dialogue, and the Practice of Becoming Human (Hardcover): Simon... Transforming Professional Practice in Education - Psychology, Dialogue, and the Practice of Becoming Human (Hardcover)
Simon Gibbs, Wilma Barrow, David Leat
R3,389 Discovery Miles 33 890 Ships in 12 - 17 working days

Offers a combination of a critical approach to education and psychology alongside a focus on professional dialogue, aimed at psychologists, educational professionals and those who work with them. Provides an alternative approach to the current focus in education establishments (which include instrumentalism and performativity) to support and improve relationships and mental health (particularly relating to teachers, parents and young people). This book addresses a fundamental issue for psychologists in the Western world in that it challenges the profession to uphold a moral and ethical practices.

Toxic Leadership - Research and Cases (Hardcover): Daryl Watkins, Steven M. Walker Toxic Leadership - Research and Cases (Hardcover)
Daryl Watkins, Steven M. Walker
R3,834 Discovery Miles 38 340 Ships in 12 - 17 working days

Toxic Leadership: Research and Cases presents research and cases on toxic leadership that emerged from qualitative research on the followers of toxic leaders. The goal is to help students, researchers, and academics understand how toxic leadership emerges, how leaders can spot toxic leadership within their organizations, and discuss what they can do to stop toxic leaders from destroying organizational value. The book pulls together various theories, models, and names (e.g., bad leadership, destructive leadership) for toxic leadership. The authors cover how power, culture, personality disorders, and followers contribute to the toxic leadership phenomenon. Readers will learn how toxic leaders impact organizations, the types of toxic leaders, signs of toxic leaders, and the environments they create. The authors share case studies for each toxic leader type to illustrate themes, coping strategies, and organizational outcomes. Each case is accompanied by a series of questions for reflection, study, and leadership development. This book will be useful for students, researchers, and academics to help uncover signs of toxic leaders that are often hidden from upper management. It will also be helpful for leaders to develop organizational strategies and for followers to develop coping strategies.

The One Word Journal: Your Weekly Journey for Life -Change (Hardcover): J. Gordon The One Word Journal: Your Weekly Journey for Life -Change (Hardcover)
J. Gordon
R491 Discovery Miles 4 910 Ships in 12 - 17 working days

Discover the life-changing power of a single word Millions of people around the world try to improve their lives by doing it all. They attempt every self-help method, try every diet, and follow every fad. But imagine what they--and you--could accomplish if all that effort and determination was focused on a single word? In The One Word Journal: Your Daily Journey for Life-Change, bestselling authors Jon Gordon, Dan Britton, and Jimmy Page deliver a powerful new approach to simplifying and transforming your life and business. You'll learn how to access the core of your intention every week of the year as you explore 52 weekly lessons, principles, and wins that unleash the power of your One Word. You'll also find: Straightforward strategies for improving the six dimensions of your life: the mental, physical, emotional, relational, spiritual, and financial Writing prompts and discussion questions that help you live out your one word with meaning and mission A foolproof method to cut out complexity and clutter and focus on just one thing An indispensable companion to the authors' bestselling One Word, The One Word Journal unlocks the full potential of the authors' groundbreaking and life-changing techniques.

Occupational Health and Safety for Small and Medium Sized Enterprises (Hardcover): E.Kevin Kelloway, Cary Cooper Occupational Health and Safety for Small and Medium Sized Enterprises (Hardcover)
E.Kevin Kelloway, Cary Cooper
R2,900 Discovery Miles 29 000 Ships in 12 - 17 working days

Small and medium sized enterprises constitute the vast majority of businesses in most developed economies. Although a large number of people are employed in such organizations, research and practice in occupational health and safety has largely ignored the unique challenges of this sector. In this highly relevant book, international experts in the field summarize existing knowledge and identify the best practices for enhancing occupational health and safety in small and medium sized enterprises. The authors specifically identify solutions that are appropriate for small businesses. Covering a full range of topics from traditional safety to psychosocial health, this insightful book will appeal to multidisciplinary audience, including researchers and graduate students in occupational health psychology; academics in the area of small business; practicing occupational health psychologists; as well as small business owners. Contributors: J. Barling, P. Brough, P.Y. Chen, S. Clarke, C.L. Cooper, A. Day, A.M. Dionisi, M. Fleming, J. Haar, S. Johnson, E.K. Kelloway, M.P. O'Driscoll, N. Scott, L. Stallones, M. Teed

Wise Leadership - A Toolbox for Sustainable Success (Paperback): Eric Kessler Wise Leadership - A Toolbox for Sustainable Success (Paperback)
Eric Kessler
R1,566 Discovery Miles 15 660 Ships in 9 - 15 working days

Wise Leadership provides current and emerging leaders with a grounded, intuitive framework to help them understand and master multiple leadership identities, allowing them to adapt seamlessly to different leadership settings and challenges. Anchored in a wisdom-based approach, Kessler digs into leadership's philosophical core to uncover the six fundamental challenges leaders face and presents the corresponding set of six synergistic competencies or tools that readers can develop to solve them. Bridging scholarship with practice, each part of this leadership toolbox is outlined in a clear and consistent way so that readers can learn exactly when, why, and how to use it. The user-friendly format also eases comparison and customization of the different approaches along with a consideration of their strengths and dangers. Incorporating colorful examples and practical guidelines, this book will equip both students and professionals with a dynamic repertoire of flexible leadership skills that will help them succeed in any situation.

The Values-Driven Organization - Cultural Health and Employee Well-Being as a Pathway to Sustainable Performance (Paperback,... The Values-Driven Organization - Cultural Health and Employee Well-Being as a Pathway to Sustainable Performance (Paperback, 2nd edition)
Richard Barrett
R1,710 Discovery Miles 17 100 Ships in 9 - 15 working days

Values-driven organizations are the most successful organizations on the planet. This book explains that understanding employees' needs-what people value-is the key to creating a high performing organization. When you support employees in satisfying their needs, they respond with high levels of engagement and willingly commit their energies to the organization, bringing passion and creativity to their work. This new edition of The Values-Driven Organization provides an updated set of tools to assess corporate culture, new case studies on cultural transformation and additional materials on sustainability, measuring cultural health at work and the specific needs of the millennial generation. The Values-Driven Organization is essential reading for students, researchers and practitioners of organizational change, leadership, HRM and business ethics.

Managing the Digital Workplace in the Post-Pandemic - A Companion for Study and Practice (Hardcover): Fahri zsungur Managing the Digital Workplace in the Post-Pandemic - A Companion for Study and Practice (Hardcover)
Fahri zsungur
R3,846 Discovery Miles 38 460 Ships in 12 - 17 working days

Original contribution to the field, drawing from a global range of contributors' expertise A timely "hot" topic that's developing rapidly, appealing to a global audience Well designed for educational use, including pedagogical features and a strong, logical structure and internal organisation of a wide variety of topics Oriented to practical application, appealing both to post- experience students, practically minded instructors and practitioners Supported by a range of instructor materials including slides, an instructors manual and a testbank

Mastering the Power of You - Empowered by Leader Insights (Hardcover): Lalit Johri, Katherine Corich, Gay Haskins Mastering the Power of You - Empowered by Leader Insights (Hardcover)
Lalit Johri, Katherine Corich, Gay Haskins
R3,880 Discovery Miles 38 800 Ships in 12 - 17 working days

Captures the insights from leaders who have overcome challenges in different ways to achieve career success. Speaks directly to some of the most pressing issues of the current times - challenging and precarious employment picture; re-focussing business strategy; addressing wider anxieties that result from the Covid19 pandemic. Edited by three notable thinkers in the field of leadership and management.

Strategic Stakeholder Engagement (Paperback): Chris Anastasi Strategic Stakeholder Engagement (Paperback)
Chris Anastasi
R1,063 Discovery Miles 10 630 Ships in 9 - 15 working days

Is it your objective to bring about positive change for your business or organisation by influencing the policy and regulatory environment in which you operate? Do you need to know how to engage with decision-makers in government and other key influencers? Are you looking to pursue or advance your career in Public Relations? Ambitious practitioners working within Public Relations and Corporate Social Responsibility, inside or outside government respectively, and in private or non-profit organisations, will find this an invaluable guide.Revealing insights into the inner workings of government and drawing on real-life case studies, this book offers practical, clear, creative ideas and innovative strategies designed to empower Public Relations professionals to engage with key stakeholders effectively and to influence government policy and regulation. At a time of considerable uncertainty and ever-evolving government policy and regulation, this book shows how it is possible for businesses and organisations to have a voice and make an impact. Chris Anastasi, a recognised authority in Public Relations, has helped national and global organisations influence government and effect major change. He now offers Public Relations practitioners an unmissable chance to become even more effective influencers through his book. Strategic Stakeholder Engagement is essential high-quality reading for anyone involved in public relations, government affairs, lobbying and social responsibility activities in countries around the world.

The New World of Work - People Leadership in The Digital Age (Hardcover): Bashker Biswas, William Garrison, Robert Ramirez The New World of Work - People Leadership in The Digital Age (Hardcover)
Bashker Biswas, William Garrison, Robert Ramirez
R3,848 Discovery Miles 38 480 Ships in 12 - 17 working days

Arguing that a functional approach to Human Resource Management is fast becoming obsolete, this book explores the many areas of accelerated change in the workplace and how business leaders must evolve their thinking to meet the needs of their workers and managers alike. With a clear focus on the accelerations caused by Covid-19 and how technological platforms have enabled working practices and business continuity, the book effectively lays the groundwork for a changed but well-functioning people management system. The authors present the new model of Strategic Human Asset Lifecycle Management that incorporates the drastic changes in how jobs are designed, how human talent is acquired, how work is performed, how work is rewarded and conditions set, and crucially, how labor laws must change - all to meet the fast-moving requirements of a digitized world. Enriched with cases that illustrate both well-adapted and badly-adapted organizations, as well as helpful summaries and thought-provoking challenges, this book is an essential resource for all those who aspire to great people leadership in their organizations, including HR professionals, instructors, and upper-level students.

Investigative Interviewing in the Workplace - Culture, Deviance, and Investigations (Hardcover): Kevin Sweeney Investigative Interviewing in the Workplace - Culture, Deviance, and Investigations (Hardcover)
Kevin Sweeney
R3,835 Discovery Miles 38 350 Ships in 12 - 17 working days

Based on extensive interdisciplinary research and the author's over 30 years of experience in the field, this book provides best practice skills for auditors and investigators in any type of investigation and adapts them to ensure they are relevant to a corporate environment where the powers available to police are absent. In addition to providing technical skills and practical advice on investigative interviewing, former police investigator Kevin Sweeney explains how to analyze information to assist in the investigation and to identify emerging trends to provide opportunities to prevent problems before they occur. Readers will come to understand legal concepts such as the chain of evidence, the psychological factors involved in questioning, and the sociological factors that can help to build a macro understanding of the organization and the event in question. This book will become an essential resource for professionals involved in auditing or investigation work of any type in the corporate or public sectors, in contexts including human resources, employee relation investigations, auditing, or where criminal activity is suspected.

Employment Relations - Fairness and Trust in the Workplace (Paperback, 2nd Revised edition): Cecilie Bingham Employment Relations - Fairness and Trust in the Workplace (Paperback, 2nd Revised edition)
Cecilie Bingham
R1,252 Discovery Miles 12 520 Ships in 12 - 17 working days

Mapped to CIPD learning outcomes, Employment Relations: Fairness and Trust in the Workplace (second edition) critically reflects on current research, commentary, evidence and practice in the employment relationship field with an international approach and a focus on globalization. Combining theoretical concepts, tools and models with practical examples, it is packed with innovative learning features designed to help students to engage with the subject, including: Extracts of recent news items linked to chapter content A series of case studies from a range of contexts, activities and revision exercises The book is complimented by lecturer resources, including a comprehensive instructor's manual and PowerPoint slides. Suitable for Undergraduate and Postgraduate students on Employment Relations, Industrial Relations or HRM courses.

Managing Work Experience (Paperback): Peter Ashworth, Judy Saxton Managing Work Experience (Paperback)
Peter Ashworth, Judy Saxton
R1,152 Discovery Miles 11 520 Ships in 9 - 15 working days

This book, first published in 1992, sets out the belief that the placement element of courses should be designed from the start as a genuine educational experience. The learner most not merely live through experiences which are supposed to lead to personal and professional development, but must reflect on experiences in a way which is planned to

The Coaching Shift - How A Coaching Mindset and Skills Can Change You, Your Interactions, and the World Around You (Paperback):... The Coaching Shift - How A Coaching Mindset and Skills Can Change You, Your Interactions, and the World Around You (Paperback)
Shonna D. Waters, Brodie Gregory Riordan
R809 Discovery Miles 8 090 Ships in 12 - 17 working days

The Coaching Shift: How A Coaching Mindset and Skills Can Change You, Your Interactions, and the World Around You offers practical guidance on how to adopt a coaching mindset and how to build a coaching skill set to unlock better communication, stronger relationships, and high performance in others. Accessible and practical, the book draws on research from coaching, neuroscience, cognitive psychology, social psychology, and industrial-organizational psychology to provide the best science-based practices that can be applied in work and life. It presents core coaching skills that anyone can develop and use to improve their own emotions, thoughts, behaviors, and interactions with others. It uses levels of analysis to help readers think about key concepts first in relation to themselves, and then in 1:1 interactions, group and team dynamics, organizational-level impact, and beyond. The book offers specific and tangible advice for readers to develop their coaching and communication skills, while also developing a deeper understanding of themselves. The Coaching Shift, with its clear tone, anecdotal references, and practical application, will be essential reading for coaches in practice and in training, and for academics and students of coaching and coaching psychology. These concepts and practices are also relevant for anyone who wants to have more effective interactions with others.

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