This wide-ranging volume brings together the commissioned papers that are the basis of James O'Toole and Edward E. Lawler's "The New American Workplace," their follow-up to the groundbreaking 1973 "Work in America" report. Here leading scholars in the fields of business, management, and human resources offer new research and insightful analyses of existing studies, providing a definitive assessment of the state of the workplace today. Covering wage trends, worker health, education and the workforce, the effects of outsourcing, careers, human resources management, and a variety of other vital issues, this illuminating collection will prove indispensable for scholars, professionals, and policymakers.

This is a definitive study of partnership at work in the UK, with extensive surveys and interviews in organizations from the finance, NHS and local government sectors. The authors challenge conventional assumptions about the mutual interest associated with partnership, and find evidence of work intensification where partnership has been introduced.

"Bringing together contributors from a wide range of disciplines, countries and perspectives this book provides a thought-provoking overview of the human dimension of the workplace. It covers workplace problems as well as potential solutions. Essential reading for anyone committed to making the workplace a humane and effective place"--Provided by publisher.

This book explores the nature and uniqueness of leadership in Iceland within a business and economic context. Starting with an analysis of Iceland's geographical location, historical development and societal culture, the authors critically examine the major elements of the Icelandic business environment from an individual to a global level, and from economic prosperity to financial collapse. They particularly focus on leadership and human resource management within this unique societal culture and discuss the specific issues that are unique to Iceland, i.e. entrepreneurship, gender egalitarianism, equality, low power-distance, reflecting on, and orienting within contemporary leadership theories. The book covers a variety of analytical methods and cases, providing a unique introduction to leadership in Iceland, and opening avenues for further research into this relatively new phenomenon.

This work discusses the distinctive issues relevant to service providers and provides a range of integrated knowledge on employees in customer service roles. It is the first book to integrate theory and research on service providers. It presents the major themes that emerge in the literature regarding the service role. It also presents customer services from the unique view point of social psychology. It describes and explains the major concepts in service. The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. This book explores the factors that determine the performance of service providers, and points to important managerial implications.

This book highlights the growing number of 'post-bureaucratic' firms that are abandoning hierarchical organizational forms in favor of self-managing teams. Addressing the need to outperform, these new organization types foresee the benefits of an organic structure with new and more indirect forms of control, and aim to coordinate the activities of highly-skilled workers without relying on a bureaucratic superstructure. The chapters explore the tensions that exist between external and internal institutional forces. As new forms of control strategies emerge, mostly value-based, this book accounts for the cognitive categories, conventions, rules and logic that should be integrated and combined with traditional forms of managerial controls in order to enable co-existence with established bureaucratic frameworks. This book will be of interest to academics in the fields of organizational behavior and innovation management, and also practitioners and managers aiming to shift from a traditional hierarchical structure to post-bureaucratic forms.

Competencies historically have been vital for skill building, and competency-based approaches have demonstrated their impact on business performance and organizational effectiveness in today's marketplace. However, this has been discussed exclusively in chapters and books as separate propositions. It is essential to understand the two as linked together, building upon the other, merging individual and organizational perspectives of competencies development. Building Competencies for Organizational Success: Emerging Research and Opportunities presents a narrowly focused discussion of competency-based approaches and performance management and examines how these concepts align with business processes and procedures, management systems, and business objectives. It brings to light a new era of business performance management that complements the collaborative working of individuals and organizations to achieve business desires and addresses such topics as competent organization, knowledge management, and performance management systems. This book helps leaders, managers, executives, consultants, practitioners, academicians, researchers, and students with the understanding of how to utilize intellectual assets as well as how to develop a better future and outcomes for business and people management.

Employee and manager rebellions occur more often than you might think. This book argues how important it is to take these protests seriously. The authors demonstrate that when middle managers rebel, they aren't just letting off steam, and that their acts of creative protest can even produce benefits for their companies. Rebellion can pay off!

Much of the research in the area of telework has been more enthusiastic and optimistic than dependable. This book presents objective descriptions and experiences of telework, instead of focusing on boosterism of proponents' theories or the unexamined skepticism of naysayers. Vega specifically questions the wholesale adoption of telework as recommended by its advocates. She examines the impact of telework on the worker, as well as benefits to the employer. Telework might not be the answer to all problems, but Vega's close examination concludes with an upbeat description of what can happen--and has happened--in the best of circumstances.

This book is a comprehensive study underpinned by thirty years of research conducted by the author relating to Japanese human resource management and labour-management relations. Its aim is to achieve a better understanding of the Japanese model for human resource management and labour standards issues, and its transferability to supply chains in Asia. Seeking a better understanding of the strength of Japanese management and its applicability to foreign countries, Japanese Human Resource Management introduces a new agenda for Japanese corporations that wish to operate in sustainable and inclusive ways in local societies and in global supply chains. Organized into three major themes this comprehensive study is essential reading for students, researchers and government who wish to promote productivity improvement and constructive labour-management relations.

Conversation: the heartbeat of our organisations. Right now, we're at risk of losing the art of doing it well. We need to radically change how we talk to each other, to create workplaces where people feel they belong and can thrive. This book will help you understand how to grow your conversational wisdom to create more inclusive and collaborative environments and to make work more meaningful. Conversations carry the greatest potential to impact culture, performance, brand, and engagement. Yet conversation is an under-rated and under-developed skill. Emily Cosgrove and Sara Hope have spent the last 25 years helping people and organisations strengthen human connection through the power of conversation. Drawing on their experience of working with organisations from global jewellers to charities, professional services to B-Corporations, they share a wealth of tips, tools, stories, and case studies. Written in a style that is easy to understand, they offer advice on how to get the best out of conversations and get underneath some of the challenges we all face. This is essential reading for learning and development experts, people leaders, coaches and mentors, and HR managers.

"Freelancers possess a tremendous amount of knowledge, skill, and ability. Identifying, defining, and implementing talent management strategies aimed at ensuring the effective management of non-traditional knowledge employees in an organization are the key themes of this book"--

Wilfredo Manese's expert, down-to-earth guide, based on his extensive experience in the field of corporate employment testing and litigation, provides detailed answers to specific questions of concern to personnel managers and administrators regarding the administrative, psychometric, and legal aspects of testing. Its question-and-answer format breaks down information in a way that best meets the typical day-to-day needs of busy personnel professionals. At the same time, it serves as a one-volume resource for the major substantive issues that surround employment testing.

'In the Research Handbook of Expatriates, Yvonne McNulty and Jan Selmer have created a seminal work that should be on the bookshelf of all social scientists who work in the field of expatriation. More senior scholars will appreciate the ''deep dive'' each chapter takes into the literature, each one acting as a reservoir they can draw from to powerfully inform their future research efforts. Doctoral students and newly minted PhDs will find this book to be especially valuable - the final chapter of the book alone provides inestimable career and ''how-to-publish'' guidance for them in the field of expatriation. The coverage of the history, construct, milieu, research methodologies, and issues is the best I have come across in a single volume in over 30 years of working in the field. In short, this is a monumental contribution to the study of expatriates and global mobility.' - Mark E. Mendenhall, University of Tennessee 'McNulty and Selmer's edited volume does a wonderful job of consolidating and integrating everything we know about expatriates and their different types. This long-overdue Handbook, featuring chapters by top researchers, lays a trail for scholars to further advance the study of expatriates.' - Joyce Osland, San Jose State University 'McNulty and Selmer's edited book of readings on virtually all aspects of expatriates deserves a prominent place in the library of researchers and practitioners interested in this subject. The Handbook provides a historical overview as well as the latest trends in expatriate studies and concludes with useful guidelines on how to conduct as well as improve the quality of research in this field.' - Rosalie L. Tung, Simon Fraser University, Canada Constituting a comprehensive and carefully designed collection of contributions, the Research Handbook of Expatriates provides a nuanced and up-to-date discussion of expatriates. Theoretically broad and groundbreaking, it offers important and contemporary insights into emerging areas of research warranting future consideration. Drawing upon a range of perspectives from the field?s most distinguished academics, contributions review the history of the literature in relation to expatriates, from the development of the expatriate construct through to the current state of research on business expatriates. Subsequent chapters progress into detailed examinations of the various types of business expatriates including LGBT, self-initiated expatriates, female assignees, inpatriates, international business travellers and commuters, and millennials. Other themes include expatriate performance, adjustment, expatriates to and from developing countries, global talent management, and expatriates? safety and security. The Research Handbook also covers expatriates in diverse communities such as education, military, missionary, sports and ?Aidland?, and provides additional commentaries relating to methodological issues, research with practitioners, case studies, biculturals and ATCKs, and global families. The Research Handbook concludes with publishing advice for PhD and early career researchers. Stimulating insightful new areas of study, this collection is a must read for academics and scholars in the field of expatriate research, international management, global human resource management and business administration. It also offers a wealth of guidance for executives and recruiters along with expatriates and professionals who may expatriate. Contributors: M. Andresen, C. Brewster, L. Care, J.-L. Cerdin, L. Clarke, D.G. Collings, M. Collins, A. Corbin, M. Crowley-Henry, M. Dickmann, H. Dolles, R. Donohue, C. Doss, B. Egilsson, A. Fee, K.L. Fisher, K.J. Hanek, A. Haslberger, T. Hippler, K. Hutchings, M. Isichei, J. Lauring, L. Makela, R. McPhail, S. Michailova, M. Moeller, B. Oberholster

People need dignity and autonomy at work. If they are denied this, there will be a strong tendency to resist working conditions and misbehave at work. This book presents and analyses stories about people's resistance in working life that make us reflect upon how employees are treated at work and consequences thereof.

Building on the original writings of Robert K. Greenleaf, this edited collection provides new insights into servant leadership theory and broadens the conceptual framework with a developmental perspective on modern organisations. Bringing together a group of active servant leadership researchers and practitioners from around the world, this book applies Greenleaf's original ideas to current challenges within today's businesses. The authors explore theoretical topics such as purposefulness, compassion, personal growth and mindfulness, as well as providing practical models for implementing a servant leadership culture within organisations, with a particular focus on public administration and the health care industry.

This book shares the theoretical advancements that have been made regarding psychological ownership since the development of the construct and specifically the practical applications within multi-cultural and cross-cultural environments. Enriched by empirical data and case studies by subject specialists in the field, this book serves as a cutting-edge benchmark for human resource management specialists, industrial psychologists, as well as students in positive organizational psychology and professionals in other fields. This book follows an in-depth view of the most recent research trends in psychological ownership. Offering practical tools of how the psychological ownership of employees could be developed in the workplace to not only enhance the performance of organisations, but to increase the commitment of employees and influence the intentions of skilled employees to remain with their organisations.

This book presents various perspectives on innovative work behaviour, focusing on problem recognition, idea generation, idea promotion and the realisation of these ideas. It first highlights important corporate issues, such as uncertainty, performance management, technological infrastructure, and strategy development, and subsequently presents studies that offer solutions. Further, the book evaluates the significance of research and development, effective communication and corporate governance. Lastly, it discusses the implications of idea realisation, examining resource dependence theory, organizational trust and eco-innovations.

Leading practitioners in the field of psychological assessment approach the topic of psychological assessment in business from a variety of perspectives in this handbook, which is designed to acquaint human resource executives with the benefits of this type of employee screening. Human resource consultants review the elements of psychological testing, psychologists outline the testing and evaluative process, and executives representing a variety of businesses illustrate its effectiveness in case examples. This approach demonstrates that the goal of psychological assessment, successfully matching a prospective employee to a particular job, can be achieved by using many different formats.

The text is careful to emphasize the need for trained psychologists to administer the assessment procedures and evaluate the results. Managers at all levels are then advised how best to utilize these results to minimize employee turnover. A typical assessment profile, including the written report, illustrates the nature of this valuable tool, and some of the oldest consulting firms in the country--as well as companies which currently use psychological assessments--describe its cost-efficiency in depth. End of chapter bibliographies provide access to further examination of the process and its applications, and the work concludes with a look to the requirements of tomorroW's job market and how psychological assessment can help meet those needs.

All people should have access to all that is available in their community and beyond. Neurodiverse individuals often experience barriers when engaging with businesses, even when obstacles can be easily remedied. This book will provide business owners, leaders, managers, team members, and associates the tools to integrate strategies and techniques that will enhance neurodiversity and inclusion, improving the delivery of a quality experience and increasing a varied customer base.

Working in non-conventional settings is on the rise in today's business world. It is important to understand every angle of such employment in order to choose the arrangement that will work best for each company. Anywhere Working and the New Era of Telecommuting is an essential research publication for the latest information on flexible work arrangements and how these are made possible through recent developments in ICT. Featuring extensive coverage on a range of topics such as virtual offices, digital inclusion, and telehealth, this book is ideally designed for researchers, professionals, and managers seeking current research on the methods, benefits, and disadvantages of non-traditional working environments.