Emotional Intelligence (EI), the ability to perceive, understand, manage, monitor, and use both one's own and others' feeling and emotions to guide future thinking and action is one of the most important, and overlooked, qualities in determining success on the job, and in life. People with above high EI tend to be above average both in their verbal and non-verbal communication skills and in their ability to cope with stress. These are essential abilities for trainers, leaders, and others who must generate and maintain enthusiasm, confidence, and cooperation in the workplace.

Here, Caldwell and Gravett present a balanced look at how and why to use EI to move your team forward, including tips and best practices from training experts and information about tools such as the Myers-Briggs Type Indicator and a method to meaningfully measure learning. They also examine how EI can help move the individual manager or trainer forward in their career. This is essential reading for any teachers, mangers, trainers, and leaders who want to learn how to break through to their students, and move forward to success.

This book provides an evidence-based approach to understanding declining levels of employee engagement, offering a set of practices that individuals and organizations can adopt in order to improve productivity and organizational performance. It introduces a model outlining how the experience of meaningful work impacts engagement and other organizational attitudes and behaviors. It recognizes the antecedents and consequences of such behavior, recognizing that they must be considered as components of an organizational system rather than in isolation. It will be useful for scholars and practitioners in identifying and remedying the endemic trend of disconnected workers and their negative impact on organizational goals.

This textbook provides a clear understanding of leadership needs in today's business world, explained within the scope of hard and soft leadership skills. It captures qualities and skills such as spirituality, empathy, moral behavior, mindfulness, empathy, problem solving, self-confidence, ambition, knowledge, global understanding, and information technology. This text explains and provides guidelines for the implementation of each skill and includes examples from contemporary and historical leaders inviting the reader to consider each quality and engage in self-reflection. This book deviates from excessive theoretical descriptions presenting a timely, hands-on approach to leadership. Featuring contributions form academics and professionals from around the world, this text will be of interest to students, researchers, professionals in business and leadership who aspire to lead beyond their immediate environment.

This book introduces a coherent perspective on the self-regulatory career meta-capacities that individuals, as career agents, need to successfully manage their career development in a boundaryless occupational world. Enriched by empirical data and case studies by subject specialists in the fields, it serves as a cutting-edge benchmark for specialists, professionals and post-graduate students in the careers field to study. This book allows an in-depth view of the most recent research trends on the critical psycho-social constructs influencing the adaptation, adaptivity, adaptability and employability of individuals in a turbulent, uncertain and chaotic work world. In addition, it offers the practising professional new perspectives of career constructs and measures to consider in career counseling and guidance for the contemporary career.

This book presents an evidence-based discussion of two critical areas that are gaining importance in the business world and personal development alike: namely, coaching and being a coach. Does coaching work? If so, then for whom does it add value and what is it really all about? Today, just about everybody in personal services seems to have become a coach. Is it just another modern expression or a buzzword for something that other disciplines were already providing? This book seeks to arrive at clear answers to these questions, providing a thought-provoking and insightful narrative that is likely to leave behind a lasting impact on the industry and its potential clients.

The Building High Performance in Organisations toolkit is ideal if you're a performance manager, practitioner or business leader, and will help you to create innovative performance strategies and effectively manage performance-related problems. With easy to use tools, templates and processes that can be put into practice immediately, you will learn how to foster a high performance culture in your business. Each section of Building High Performance in Organisations provides practical guidance that addresses the importance of the team and the leader in organisational performance, engaging high performers and dealing with performance related problems. All the tools are available online and can be customized in order to meet your organisation's needs. About the Series: The HR Toolkits provide complete sets of customizable, printable resources to facilitate in-house training and development workshops and strategy design. Supplied as both ring binders and electronic files, and consisting of modules which can be used individually or combined for more extended programmes, the toolkits include ready-made practical exercises, handouts, discussion questions and more to upskill employees.

To be an effective manager in today's library, you must know and comply with numerous federal and state laws and regulations. This handbook offers how to information on academic library management and provides a single, up-to-date source for laws, regulations, executive orders, guidelines, and court decisions on employee and employer rights and responsibilities. It includes information on laws relating to recruitment and selection of personnel; the employment relationship; wages and hours; employee benefits; health, safety, and privacy; and income replacement (e.g., disability, workers' compensation). In addition, potential management problems (e.g., discipline and discharge) are discussed and case studies are presented with suggestions for problem resolution. This material will keep administrators and human resources staff apprised of the actions of such organizations as the Equal Employment Opportunity Commission, the Occupational Safety and Health Administration, and the Office of Federal Cont

New edition of HR best-seller by influential industry thinker Linda Holbeche. Essential insights and examples demonstrate how you can strengthen and prove the relationship between people strategy and business success through your approach to performance and development. Case studies and vignettes on managing change, influencing organizational development, identifying and retaining talent, and leadership development provide inspiration and guidance on how to apply the theory to challenges in your organization.

This book explores how global organisations and institutions manage Equality, Diversity and Inclusion (EDI) across their operations and within different cultural and value settings. It blends empirical evidence from collaborative research with original practical insights. In addition, the book demonstrates how the idea of narratives can be used as an approach to achieving EDI goals, presenting powerful stories on EDI implementation and challenges stemming from EDI-related abuses. Taken together, the book's respective chapters depict the complexity of EDI in a nuanced way, reflecting the disparate realities of those involved in its implementation. The combination of academic research and insights from practitioners in the field give the book a unique position in the global management literature on EDI, while also yielding a wealth of valuable lessons and conclusions.

New aspects of human resource management and organizational behavior have emerged in recent years. As such, it has become imperative to facilitate proper educational initiatives for professionals entering these fields. Teaching Human Resources and Organizational Behavior at the College Level is an essential reference source for the latest empirical research on emerging teaching strategies for business-oriented frameworks. Featuring coverage on a broad range of topics and perspectives such as talent development, curriculum development, and career competencies, this book is ideally designed for students, practitioners, and managers seeking current research on learning methodologies and conceptual developments in human resources management.

Rethinking Coachingoffers a spirited challenge to the paradigms that have of late dominated organizational life, most notably in the banking sector. The vehiclethe authorspropose as being best suited to encourage a comprehensive reassessment of the ideologies that have brought about the credit crunch is coaching.They set out a more radical approach to the practice based on scepticism, particularly as it has been developed from the later twentieth century onwards by key postmodern critical theorists.
One of the reasons organizational ideologies go uncontested is that critics of destructive group-think are often suppressed and silenced. Overall, this bookaims to show how coaching can widen its intellectual range such that it can become a progressively more effective technique within organizational life resisting group-think: a positive force for preventing crises of the kind that have caused such havoc in contemporary economic and political life, on a truly international scale.

This is a book on how and why workers come together. Almost coincident with its inception, worker organisation is a central and enduring element of capitalism. In the 19th and 20th centuries' mobilisation by workers played a substantial role in reshaping critical elements of these societies in Europe, North America, Australasia and elsewhere including the introduction of minimum labour standards (living wage rates, maximum hours etc), workplace safety and compensation laws and the rise of welfare state more generally. Notwithstanding setbacks in recent decades, worker organisation represents a pivotal countervailing force to moderate the excesses of capitalism and is likely to become even more influential as the social consequences of rising global inequality become more manifest. Indeed, instability and periodic shifts in the respective influence of capital and labour are endemic to capitalism. As formal institutions have declined in some countries or unions outlawed and severely repressed in others, there has been growing recognition of informal strike activity by workers and wider alliances between unions and community organisations in others. While such developments are seen as new they aren't. Indeed, understanding of worker organisation is often ahistorical and even those understandings informed by historical research are, this book will argue, in need of revision. This book provides a new perspective on and new insights into how and why workers organise, and what shapes this organisation. The Origins of Worker Mobilisation will be key reading for scholars, academics and policy makers the fields of industrial relations, HRM, labour economics, labour history and related disciplines.

The financial crisis has exposed severe shortcomings in mainstream monetary economics and modern finance. It is surprising that these shortcomings have not led to a wider debate about the need to overhaul these theories. Instead, mainstream economists have closed ranks to defend existing theories and public authorities have expanded their interference in markets. This book investigates the problems associated with mainstream monetary economics and finance, and proposes alternatives based on the Austrian school of economics. This school emanated from the work of the nineteenth-century Austrian economist Carl Menger and was developed further by Eugen von Boehm-Bawerk, Ludwig von Mises, and Friedrich August von Hayek. In monetary economics, the Austrian school regards the creation of money by banks through credit extension as a key source of economic instability. From this follows the need for a comprehensive reform of our present monetary system. In a new monetary order, money could be issued by both public and private institutions, and there would be no need for fractional reserve banking. Instead of creating money, banks would intermediate it. In finance, the Austrian school rejects the notion of rational expectations and measurable risk. Individuals use their subjective knowledge to gather and evaluate information, and they act in a world of radical uncertainty. Hence, markets are not "efficient" nor can portfolios be built on the basis of known probability distributions of asset prices as described in the modern finance literature. This book explores the need for a new theoretical foundation for asset pricing and investment management that will give practitioners more useful orientation.

Why is it that more and more people like their work, but can no longer support the conditions under which they must practice it? What is impeding the improvement of occupational health and organizational effectiveness? The authors share their knowlegde of the missing pieces that are preventing these improvements to the workplace.

What makes a great boss? Bosses don't become great because of their title, rank, degree of authority, office size, or benefits package. Great bosses aren't even necessarily great managers. Instead, they possess a set of core competencies that set them apart from mere managers. The skill set of great bosses entails five qualities: they do the right thing for the right reason; they never make the same mistake twice; they set their personal expectations higher than those of their bosses; they go to their bosses with action plans, not problems; and they follow up. If a boss has only one of these characteristics, he or she is probably very successful. But application of all five defines what it means to be a great boss, to be successful in good times and bad, through change and adversity, and to be recognized as such by the people you work for-as well as by the people who work for you.

"Based on research-informed "future-scoping" and emerging practice in the field of executive education this book is split into three parts: Future Context, Future Learning and Future Learners. With a short editorial introducing each part, it will appeal to anyone working in the field of adult and higher education and training"--

Managing Conflict in Organizations introduces the origins, forms, benefits, and consequences of organizational conflict to students and practitioners and teaches how best to manage conflict to achieve productive outcomes. Conflict has benefits: it may lead to solutions to problems, creativity, and innovation. In contrast, little or no conflict in organizations may lead to stagnation, poor decisions, and ineffectiveness. This book is a vigorous analysis of the rational application of conflict theory in organizations for organizational behaviour students, as well as practitioners looking to practice constructive conflict management in their work. This second edition has been thoroughly updated to reflect the latest research in the field and explains the effect that research has on practice, with an expanded range of practical examples and cases. It covers emergent topics such as: Differentials in conflict management styles across generations Technology and its effect on conflict style changes Cross-cultural studies, Diversity and Critical Race Theory This text is a valuable resource for students, instructors, and researchers in HRM and organizational behaviour, and a practical handbook for practitioners that manage (or manage upward) their colleagues.

Mapped to CIPD learning outcomes, Employment Relations: Fairness and Trust in the Workplace (second edition) critically reflects on current research, commentary, evidence and practice in the employment relationship field with an international approach and a focus on globalization. Combining theoretical concepts, tools and models with practical examples, it is packed with innovative learning features designed to help students to engage with the subject, including: Extracts of recent news items linked to chapter content A series of case studies from a range of contexts, activities and revision exercises The book is complimented by lecturer resources, including a comprehensive instructor's manual and PowerPoint slides. Suitable for Undergraduate and Postgraduate students on Employment Relations, Industrial Relations or HRM courses.

Companies and work have undergone significant change in the last two decades, and a new productive model has emerged. This book shows how this model works and argues that it has a high degree of coherence in terms of the integration of functions within companies. It also addresses the relation between 'just in time' teamwork and new ways of employee mobilization which together lead to increased productivity. From this evidence, Durand creates a new and challenging theory of services which is nevertheless firmly rooted in the concrete experience of workshops and offices.

This book explores the ways in which governments manage public employees in developing countries and how this in turn impacts on the success of national development and governance strategies. Drawing on governance, development and HRM literature the book presents seven in-depth case studies from developing countries in Africa and Asia. Finally, it proposes ways forward for Human Resource Management in developing countries in the context of government reform strategies.

This book provides a broad understanding of what it means to internationalise entrepreneurially. The collection of prominent articles provides insights into how entrepreneurs are entering foreign markets in order to fuel growth. Authors highlight the factors enabling internationalisation under the resource constraints of newness or smallness: human capital, capabilities, networks, processes and practices and environmental conditions. Attention is also paid to the institutional arrangements that impact the practice of entrepreneurship internationally. Inclusive of an introductory chapter that presents a comprehensive discussion of past research themes and identifies new areas of research, this book is essential reading for scholars, policy-makers and practitioners who want to understand how individuals and firms pursue opportunities across national borders.

Go From Accidental to Intentional Filled with insights and tips, this updated edition of The Accidental Instructional Designer, by e-learning veteran Cammy Bean, covers nearly every aspect of the learning design process for those getting started or even for the experienced practitioner in need of new ideas. Many trainers and instructional designers fall into the talent development profession by accident, often having been tasked by their organization to train others on a subject they are expert in. Whether they’re good at explaining technical concepts or have a way with PowerPoint, they have often have little to no formal education in instructional design. Many are looking for grounding in the core principles of instructional design so that they can design effective and engaging digital learning experiences. Cammy explores instructional design basics such as working with subject matter experts, picking a design approach, and making your learning experiences better through storytelling, interactivity, and visuals. In this second edition, she goes deeper into the learning and development space (where instructional design happens at organizations), learning tools, the technology ecosystem, and assessment and evaluation frameworks. Along the way, you'll hear from a few other accidental instructional designers, get ideas for your own projects, and find resources and references to take your own practice to the next level.