This book focuses upon what is assertiveness and how this can be developed in the organisation. It identifies the benefits of having assertive employees and the differences in assertiveness as a result of age, gender, culture, etc. The book also looks at the role of assertiveness in managing conflict, conducting performance appraisals, discrimination and bullying, with the use of compelling case study material.

"For undergraduate and graduate courses in human resources."
A diverse approach to understanding and managing diversity.
"Understanding and Managing Diversity" uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise--from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).
Teaching and Learning Experience
This program will provide a better teaching and learning experience-for you and your students. Here's how:
Provide Students with an Accessible Format: Information is presented in a logical succession to help students learn that is in a way accessible to them.Present New and Timely Diversity Topics: Topics include Racial Identity, Work-Life Balance, Diversity Leadership, and Workplace Communication.Stimulate Critical Thinking about Managing Diversity A Best Practices feature provides examples of successful innovations.

This manual reviews the important critical functions of a department of surgery which are synthesized into specific departmental roles. A departmental organizational structure and the required personnel is presented along with the appropriate job descriptions and the role of hospital committees for a department of surgery. To help with process management, a listing of policies, protocols and communications are provided. To ease the access to external oversight, the conditions of participation from CMS related to surgery are reproduced and this is followed by a chapter on change management and program development. The appendix includes useful forms and templates.

In times of economic and financial crises, the content of this book rings true. Drawing from interviews with executives, senior managers and/or auditors from renowned companies (eBay, Google, Hewlett Packard, Intel, Levi Strauss & Co., Microsoft, Novartis and many others) and theory from fields of sociology and social psychology, this research study provides an understanding of how "tone at the top" imprints on an organization and why that imprint works. More specifically, it discusses how managers' principles and practices can actively shape an open-minded culture that enhances effective internal control.

Illustrates how a changing U.S. economy demands a revival of employer-based workforce training and suggests a new model of apprenticeship founded on the best of practices past and present, overseas and at home. Registered apprenticeship provides opportunities to "learn and earn." Research data indicates that individuals who graduate with an apprenticeship certificate have higher starting salaries than those with only a two-year degree. This book examines the rebirth of an age-old concept in the 21st century-apprenticeship. Serving as a call to action with a positive message for parents, entrepreneurs, educators, legislators, and political leaders, the book analyzes the condition of the U.S. and world economies from an employment and occupational perspective and describes how apprenticeship training can significantly bolster the economic recovery. Author Jeffrey A. Cantor, PhD, explains how modern-day apprenticeships can serve business owners in developing workers, parents in guiding their children into productive careers and professions, community leaders in instituting workforce development policies that support both entrepreneurs and citizens, and college educators in working more effectively with business and industry within our communities. Readers will learn how apprenticeship can provide young people with invaluable opportunities to train for desirable, high-tech, and high-wage jobs, without their having to "give up" on a college education-it is possible to have both. Includes excerpts from interviews and observations from the author's travels through Europe, where apprenticeship has been revitalized with great success Discusses the current best practices and potential of community colleges collaborating with employers to facilitate apprenticeship training and college credit/courses Includes sidebars that document how local or regional collaboratives for registered apprenticeship at community colleges can have a tremendous economic development benefit Describes real-world employer experiences with apprenticeship, offering insightful commentary on what works and doesn't work from their diverse perspectives-including employers abroad

The contributors in this book identify and clearly discuss contemporary and critical issues, challenges and opportunities in HRM. The book attempts to achieve the delicate balance between basic HRM functions, and the new world of HRM. Moreover, in a dynamic field like HRM, a complete look at contemporary HRM issues, challenges, and opportunities is a must for today's and tomorrow's students and future manages and leaders. After all, it is important for any book to undertake a current state of the field while also bridging the gap of traditional HRM activities (i.e., issues, challenges and opportunities) and the possible future state of the HRM field. An organizing principle for this book is the need to for an integrated HRM system, comprised of multiple activities, designed to influence organizational and employee behaviors. The books contributors include some basic theories and models that simultaneously consider how HRM activities like recruitment, selection, reward practices, and development activities among others are being impacted by contemporary issues, challenges and opportunities for the field of HRM, particularly HRM functions and professional as they are increasingly expected to play a role in enabling organizational managers and other employees to achieve desired organizational results. Thus, the essence of the book is that the collective chapters reflect both a functional orientation built on theory and models but also provide insights into how to translate theory into practice via the establishment of the increasingly critical role HRM procedures, practices, and processes play in accomplishing the goals and objectives in contemporary organizations.

The first human resources text tailored to the hospitality industry. Strategic Hospitality Human Resources Management, 1e is a groundbreaking new textbook exploring human resource management in the unique environment of the hospitality industry. Weber and Dennison provide a solid grounding in human resource functions and examine the skills hospitality managers require to implement an effective human resources program. Chapters illustrate how human resource decisions are key to successful hospitality operations and help future managers form effective human resource strategies. Introductory chapters provide context and background information in the human resources field while subsequent chapters develop specific skills and strategies that can be directly applied in hospitality management. Teaching and Learning Experience This program will provide a better teaching and learning experience-for you and your students. It provides: *Strategies for successful management: Chapters take a strategic approach to human resources management. *Practice and review tools: Every chapter includes questions and exercises to help students check their learning and truly master chapter topics.*Effective resources for further learning: Extensive references and resources encourage further exploration of chapter topics.

This book consists of a selected subset of papers presented at the International Symposium of Linked Employer-Employee Data, held in Washington DC, in May 1998 - to address the creation and analysis of such matched data in an environment that safeguards respondent confidentiality. The conference brought together a wide range of social scientists and statisticians from more than 20 countries.

Three broad themes are highlighted:
(1) The analysis of linked employer-employee data.
The basic finding of this and the next section is that the firm matters a good deal in explaining the differences in earnings, productivity, and work experiences of individual workers. Linked data allow the researcher to disentangle the firm effects from the worker effects.
(2) Econometric issues involved with the analysis of such data.
Creating and analyzing employer-employee matched data sets presents a number of new econometric problems that are not present in standard micro-data sets containing just workers or just employers. However, these data also offer us a unique opportunity to examine the effects of some of the econometric problems involved in using the other data sources. The chapters in this section address both of these issues. The first two chapters examine new econometric issues involved in the creation and use of matched data sets, while the second two chapters use matched data to examine possible problems with cross-sectional or panel data on workers. The results from each of these chapters will be valuable to all empirical researchers, regardless of whether they are using employer-employee matched data or more standard cross-sectional or panel data sets.
(3) Ongoing effortsaimed at creating large-scale linked employer-employee data.
The last section of this book describes four recent efforts at creating linked employer-employee data through surveys of firms and individuals. The first two chapters describe an "employers first" methodology of creating linked employer-employee data, and the last two chapters describe an "employees first" methodology. The two "employees first" surveys described here are, as far as known, the only two large-scale surveys in production that follow this design. Each of the four chapters in this section describes details about the design and field operation of the survey that will be indispensable to others who might want to create or analyze linked employer-employee survey data.

The 23 chapters in this book provide a glimpse into the future of labor economics and industrial organization. It can be said that labor economics and public policy around the world has been dominated over the past several decades by quantitative analyses based upon public-use US micro-data. In the future, it is very likely that economics and social policy in the United States and elsewhere will depend on quantitative analysis based on linked employer-employee micro-data currently residing in all continents of the world.

After a decade of "union organizing" in Britain, the time has come to make a thoroughgoing assessment of it. This book evaluates the efficacy of the union organizing in terms of union strategies, tactics, styles and resources, and assesses the impact of differing regulatory regimes on union organizing.

Nowadays conferences are organized that raise the question: should we rethink growth? Corporate growth has always been one of the cornerstones of managerial thinking. External growth through mergers and acquisitions has come to the forefront of managerial practice over the last decade, due to the stagnation of internal growth. Most managers would agree that this drive for growth, almost without limits, has had important consequences.
Today, societal questions are at stake: is the abundance of the Western world still ethical? Although it is probably limited and marginal, the growing anti-globalization movement raises issues that are becoming of increasing importance for companies. These sustainability and responsibility themes are also being presented in an increasing number and variety of books and other publications. However, most of these publications ignore the holistic and dynamic framework within which a manager can really attain an overall understanding of and find possible alternatives to the issue of corporate growth. Social responsibility, sustainable development and growth are indeed deeply entangled. This book aims to provide the reader with a transversal, holistic view on these issues which will allow the reader to change his or her behavior.

For Human Resources and Personnel courses taken by Educational Administration & Leadership students. A comprehensive, user-friendly book that covers the fundamentals of human resources function. Utilizing a management approach that is organized around the processes and procedures necessary for implementing effective human resources administration, the ninth edition of this well-known text covers the eight essential dimensions of the human resources function over eight chapters: human resources planning, recruitment, selection, placement and induction, staff development, performance evaluation, compensation, and collective negotiations. The introductory first chapter presents the human resources function within the context of public school districts while the final chapter helps readers understand the legal, ethical, and policy aspects of human resources administration. Citing research no earlier than 2000, the up-to-date and contemporary ninth edition of Human Resources Administration in Education is updated with the most current issues and advances in the field, including new sections on utilizing technology, understanding Generation Y, and handling school districts of varying sizes.

This book examines education about standardization in the context of sustainable management. It shows the role of standardization education in the global economy, and in markets, industries and businesses. The book presents knowledge on standardization for sustainable management, describes measures that can be taken to stimulate it, and highlights strategies for teaching and disseminating the concept. Subsequently presenting a number of best practices and case studies, the book seeks to align theory and practice. For researchers, this is the first academic publication that interconnects the concepts of sustainability, standardization and education. For professionals in the area of sustainability it shows that standardization is an essential instrument for enhancing sustainability for which proper education is needed. For standardization professionals the book reveals the links to sustainability and it shows not only the importance of education about standardization but also how this can be organized, and finally, for universities, the book shows that standardization deserves to be included in the curriculum, and it provides guidance and best practice examples about how this can be done.

A volume in Research in Social Issues in Management Series Editors: Stephen W. Gilliland, The University of Arizona, Dirk D. Steiner, Universite de Nice-Sophia Antipolis and Daniel P. Skarlicki, The University of British Columbia This volume of Research in Social Issues in Management critically examines theoretical underpinnings of organizational justice and corporate social responsibility by identifying motives underlying desires for justice and by considering responses to injustice. The first set of chapters explores issues of morality, emotions, and social exchange relationships. These can be seen as engines that drive reactions to organizational justice. The second set of chapters addresses injustice and recovery, the social systems surrounding justice, and the application of justice principles to organizations' environmental and sustainability practices. A commentary chapter highlights ten themes that cross this interesting collection of paper on Justice, Morality, and Social Responsibility.

This book discusses preventive actions that have led to reduction in the prevalence of child labor across the world over the 21st century. It identifies exemplary programs in the area of community prevention that have had exceptional results; for example, the involvement of children in hazardous work globally being reduced by half. It documents a wide range of contexts where concerted action has counteracted social permissiveness towards child labor, including psycho-educational interventions in preventing early school leaving and conditional cash benefits which counteract family poverty. The book presents a set of evidence-based practices that are particularly useful for psychologists, educators, and social workers. More broadly, this book is also of interest to policymakers, professionals, and activists involved in child protection policy or in implementing programs to promote the psychological well-being of children.

120 best practices to improve the total process of the payroll department
Payroll Best Practices examines, in great detail, best practices for the payroll function, and how to install them to provide readers with an in-depth knowledge of how this critical functional area can be improved. Here, controllers, payroll managers, and CFOs will discover the exact work plans needed to implement each best practice in their organizations, and lays out pitfalls likely to be encountered and avoided along the way.
This how-to resource for payroll improvements includes:
* Techniques for reducing the workload and error rate of the payroll staff
* Methods for switching from an in-house to an outsourced payroll solution
* Ways to create or outsource a Web-based timekeeping system
* Approaches to switching to an employee-driven payroll deduction system
* Graphics indicating the cost and implementation duration for each best practice
* Policies and procedures that support the best practices
* A simplified best practices implementation plan
* An appendix that summarizes the large number of best practices presented
* A glossary of key payroll-related terminology
* And much more

Information technology continues to revolutionarize the way commercial enterprises, government, and individuals conduct business. Sustained success in value creation in today's networked economies depends in part on how organizations are effective in attracting, developing, and retaining talented IS professionals. The magnitude of the challenges that face organizations in managing IS professionals demand clearer and more cohesive strategies than currently exist. Firms with more effective strategies for managing IS professionals will consistently outperform their peers. Studies have shown that the IS profession is now characterized by staff skill shortages, high turnover rates, job stress, and burnout. Strategies for Managing IS/IT Personnel explores the challenges faced by organizations as they develop strategies for recruiting, training, retraining and retaining IT professional. The book should be valuable to all managers, researchers, teachers and students who want to learn about issues related to the IS professional career and how strategies for recruiting, training, retraining and retaining the "best and the brightest" IT talent can be designed, implemented and monitored.

First published in 1944, this title analyses the qualities that contribute to a successful manager. Receiving widespread praise from the business and academic community on publication, Walter Puckey discusses the personal, organizational and technical qualities required of a good manager; the social responsibilities of the manager; and, provides advice on how to train and select managers and considers a possible future for management. This is a timely reissue that will be of particular value to business students with an interest in the basic principles of the managerial role, as well as those concerned with the promotion of good management within their own organizations.

This book details a unique training evaluation approach developed by David J. Basarab, Sr. currently the Manager of Evaluation at Motorola University. This approach was developed in part based on information from his graduate coursework with Dr. Darrell K. Root, professor of program evaluation and educational administration at the University of Dayton. It enabled Motorola to evaluate their corporate training programs to determine whether money spent on training was an investment or an expense. This evaluation approach is also significant in determining either the effectiveness of or the opportunities to improve corporate training programs. In this text, The Training Evaluation Process, David Basarab and Darrell Root provide commercial industry training with a step-by-step approach to use when evaluating training progrruns, thus allowing training to be viewed as an investment rather than an expense. This text focuses on assessing training programs, so that they may be improved. This approach provides a successful procedure to use when evaluating training programs. Included in the text is a comprehensive explanation of the evaluation model developed by D. L. Kirkpatrick (Kirkpatrick, D. L., November 1959) in which he described four levels of evaluating training progrruns: Level 1 -Reaction: Evaluate to learn participants' perception to the training program. Level 2 -Learning: Evaluate to determine whether participants have learned the course subject matter. Level 3 -Behavior: Evaluate participants' use of newly acquired job skills on the job. Level 4 -Results: Evaluate the organizational impact of training on company's workforce.

A collection of original articles by leading practitioners and researchers, this volume examines methods for human resource forecasting and planning to meet the strategic needs of the organization. As the editors note at the outset, changing characteristics of the workforce and new skill demands mean that human resource planning must become an integral part of corporate strategy development and implementation. In order to compete successfully in an era of rapid technological change, organizations must be able to adequately forecast their needs for different types of employees, consider the extent to which current employees have the needed skills, and examine labor force availability. This book describes ways to collect the necessary environmental data and formulate human resource strategies that recognize current and anticipated changes both in the organization and in the environment in which it operates.

The volume begins with a discussion of environmental scanning techniques. The contributors demonstrate how to identify environmental trends, including labor force demographics, and how to apply this information to the development of human resource strategies. The second section considers ways to analyze the organization's future human resource needs by examining employee demographics and job attitudes. In Part Three, the contributors describe how organizations formulate human resource strategies in response to environmental trends and organizational goals. The next group of chapters offers examples of the human resource implications of organizational change. This section includes separate chapters on job loss and employee assistance programs and the effects of a corporate merger, as well as two case studies of the relationship between human resource planning and corporate strategic goals. The contributors conclude by describing organizational reactions to changing environments brought about by an aging workforce, work-at-home jobs, new computer and telecommunications technologies, and the increasing cultural diversity of the workforce. Indispensable for human resource managers and corporate planning executives, this book will also be of significant value to researchers and students in human resource and strategic planning programs.

This book provides a critical reassessment of the role of the public sector during the Golden Age in both advanced and emerging economies. Contributions focus on a major player in the setting of mixed economies: the top managers of state-owned enterprises. Bringing together world-renowned scholars, this collection analyzes the actions of these managers and their contribution to the rise and fall of the mixed economy during the Golden Age, opening up a comparative perspective of the topic. The book forces readers to reconsider how crucial state-owned enterprises were for economic recovery and for the modernization of the production apparatus of many countries in Western Europe, India, Latin America and South Africa. Key chapters discuss state-owned enterprises in twentieth-century Europe, the managerial revolution in Italy, the role of the state in Argentine industrialization, and the organization of capital in the Indian economy. This insightful collection will appeal to scholars and students with an interest in economic history and the socio-economic impact of state-owned companies around the globe.

Employment relations derives from the fields of industrial and labour relations, the latter of which have both been deemed demeaning to human beings as workers/employees.

South African labour relations history is also regarded as having been degrading to workers, specifically migrant, black and unskilled labours. After decades of research, psychologists and sociologists have been able to show employers, managers and supervisors the importance of understanding human behaviour in fostering a workplace characterised by high job satisfaction, employee commitment and engagement. Employment relations in South Africa: a psychological perspective explores the ramifications of the past while promoting collaboration between employment relations and psychology toward more productive and harmonious employment relationships.

Employment relations in South Africa: a psychological perspective considers questions such as the following:

• What is the link between psychology and employment relations?
• Is psychology important to the field of employment relations?
• Why were industrial psychologist contributions previously neglected by trade unions?
• Why did psychologists and sociologists contribute less to industrial/labour relations in the past?

Employment relations in South Africa: a psychological perspective is aimed at undergraduate and postgraduate students, and will also serve as a valuable resource to human resource practitioners, psychologists, industrial psychologists, shop stewards, trade union officials, labour or employment relations consultants, and managers.

Sociopolitical occurrences in recent years have, if anything, brought to the fore the close relationship between developments in the labour market and progress on the socio-econo-political terrain. The ideological divides in South Africa are especially apparent in the labour market, and these compound the basic conflict between the objectives of protecting basic worker rights on the one hand, and increasing economic growth on the other. The South African labour market contains an abundance of information about labour markets in general and the South African labour market in particular.

The South African labour market has a down-to-earth and practical approach. It considers the evidence and identifies some urgent discussion points about the sensitivity of employment to economic growth. Four appendix chapters deal extensively with globalisation, the Fourth Industrial Revolution, labour market outcomes during the COVID-19 pandemic period, consensus-seeking institutions such as Nedlac, as well as detailed labour market statistics from 1995–2021. Questions and study suggestions are included at the end of each chapter.

The South African labour market is aimed at economics students as well as general readers wanting an overview of the South African labour market.

First published in 1989, this book presents a unique comparative perspective on the relationship between technological change and human resource management. Following a detailed introduction, chapters deal with a variety of issues, including managing change, industrial democracy and employee involvement, gender and structural change. International and well-renowned authors provide an authoritative analysis, which will be of particular interest to students of Business and Management, organisational and technological change, Economics and Sociology.