Coaching as a field has mushroomed in recent years. Thousands of new coaches enter the field after only completing short and superficial training programmes. The problem with this is that coaching is not i) something you can simply learn in a short programme ii) a superficial practice.

The books available on coaching tend to just reinforce this by going over coaching methodology, without delving into what it really means to be a coach. "The Coaching Secret "remedies this by going beneath the surface, looking at what it "really" means to be a coach and showing how you can go from simply understanding the basic coaching process to truly connecting and relating to the client - and becoming a master coach.

The author brings over 20 years of coaching practice in big corporations to help you move beyond the novice/superficial coach to becoming an expert/master coach. He brings together experience, theory, case studies and lots of interactive work to essentially coach the coach and help them achieve a superior coaching level.

Key reader outcomes

• Practical assistance to become a better coach - moving from novice to expert to master.
• Increased confidence in your personal coaching competence.
• Greater clarity to the value of the coaching relationship and how we coach.
• New perspectives on coaching methods.
• To answer for yourself some of the crucial questions of the coach including: Who is the coach? How do you coach? And why do you coach?
• To deepen your understanding of coaching and to demystify the inner process through which we develop our competency and practice.
• To awaken the coach to discover new ways of seeing, thinking, sensing, resolving and relating.
• To progress the profession - in offering a new vision of coaching that recognises and evolves the role of the coach.

Meeting the challenges of high-performance HR
Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations.
Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics.
Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.

This book aims to provide insight into how digital technologies may bridge and enhance formal and informal workplace learning. It features four major themes: 1. Current research exploring the theoretical underpinnings of digital workplace learning. 2. Insights into available digital technologies as well as organizational requirements for technology-enhanced learning in the workplace. 3. Issues and challenges for designing and implementing digital workplace learning as well as strategies for assessments of learning in the workplace. 4. Case studies, empirical research findings, and innovative examples from organizations which successfully adopted digital workplace learning.

This volume is part of a series which publishes monograph length conceptual papers designed to promote theory and research on important substantive and methodological topics in the field of human resources management.

"Research in Personnel and Human Resources Management" is designed to promote theory and research on important substantive and methodological topics in the field of human resources management. A volume is published each year including papers on issues of cutting-edge importance by some of the very best scholars in the field. It is considered to be one of the most respectable publications in the field of human resources management and acts as a primary resource to both individuals and libraries.

Cross-Cultural Management is a new five-volume collection in the Routledge Major Works series, Critical Perspectives on Business and Management. It meets the need for an authoritative, up-to-date, and comprehensive reference work synthesizing the increasingly diverse cross-cultural management literature. Indeed, the sheer scale of the growth in related research output?and the breadth of the field?makes this collection especially timely and welcome. Cross-Cultural Management provides the most comprehensive collection of classic and contemporary contributions on the subject to date. It facilitates ready access to the most influential and important works across the field, combining the theory and application in the process to encourage a broader appreciation of the discipline and the mutual influences within it.

Volume I is dedicated to the conceptual antecedents of cross-cultural management, covering all the major approaches and frameworks along with several noted critiques. Volumes II, III, and IVexamine how national culture influences management practice; material assembled here includes essential contributions on adaptation and assimilation, communication, negotiation, and cross-national teams. Volume V, meanwhile, gathers the best work on methodological considerations.

Each volume comprises foundational, cutting-edge, and less accessible research carefully selected and collated by the editors, two leading scholars in the field, as well as newly written introductions. The introductions are designed not just to place the collected material in its historical and intellectual context, but also to explain the relationships between the gathered works and to identify additional and promising areas of research. Together, the five volumes provide an essential one-stop resource for academics, students, policymakers, and practitioners seeking to understand a critical aspect of contemporary business management within an increasingly global economy.

Don't Fire Them, Fire Them Up is a real-world story of winning in business by motivating employees in the most positive way possible -- nurturing them, showing that you value their accomplishments, and giving them the skills and the responsibility to become winners. Frank Pacetta, the hard-working man who engineered the drastic performance turnarounds of Xerox's Cleveland and Columbos sales staffs, gives the reader the same techniques he uses to build a winning business team:

* How to develop trust and create loyalty
* How to generate enthusiasm and excitement
* How to establish feedback and accountability
* How to rebuild an organization, and then lead and energize it
* How to put the organization on top and keep it there year after year

This book is check-full of practical, proven tips on leadership and management, everything from motivation to communication to all the nuts and bolts of selling successfully. And Pacetta has included his Top Ten Tips (and created Ten More Top Tips), which were featured in The Wall Street Journal and which have been copied and posted on office bulletin boards across the country.

In today's complex and ever-changing world it has become obvious that even highly developed knowledge and skills are no longer sufficient to meet new challenges, situations and problems facing individuals, organisations and nations. This raises an enormous and potentially confusing issue for educators and trainers: how is it possible to generate and assess abilities to deal with challenges and problems unknown ? or not even in existence ? at the time when the learning takes place?

The book builds on the experiences and insights of its expert contributors, all of whom have worked with, studied and analysed competences and how they are developed. Their collected work presents

• Comprehensive explanation and analysis of the concept and nature of competence.
• Specific contexts of competence development, e.g. in the public sector or small business.
• Competence development as a national strategy for building an up-to-date education and training system.

With chapters from around the world, including the UK, USA, Canada, Australia, Scandinavia, this book illustrates in an engaging and convincing manner the importance and innovative nature of the concept of competences, resulting in a varied, differentiated and empathetic guide to the topic. It will appeal to educators, both in academic and management circles, as well as students and administrators of education.

3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.

Do you know who the best people in your team are? Have you got a clear idea of how much they deliver? Many companies still proclaim that 'Our people are our most important asset', yet fail to treat that asset as valuable. In fact they often ignore their in-house talent, believing that the only way to get the top people is to seek elsewhere.Who Are Your Best People? destroys the widely-accepted myth of a talent shortage and shows how you can unearth and value the hidden talent that already exist in your organisation. This book will open your eyes to the reality of talent management and show you the most effective ways to grow, support and retain the best people for your business. Find out who your best people are - and keep them.

A comprehensive review of the practice and most recent research on coaching Coaching Researched: Using Coaching Psychology to Inform Your Research and Practice brings together in one authoritative volume a collection to the most noteworthy papers from the past 15 years from the journal International Coaching Psychology Review. Firmly grounded in evidence-based practice, the writings are appropriate for the burgeoning number of coaching researchers and practitioners in business, health, and education. The contributors offer a scientific framework to support coaching's pedagogy and they cover the sub-specialties of the practice including executive, health, and life coaching. The book provides a comparative analysis in order to differentiate coaching from other practices. Comprehensive in scope, the book covers a wide-range of topics including: the nature of coaching, coaching theory, insights from recent research, a review of various coaching methods, and thoughts on the future of coaching. This important book: Offers a collection of the most relevant research in the last 15 years with commentary from the International Coaching Psychology Review journal's chief editor Contains information on both the theory and practice of the profession Includes content on topics such as clients and coaching, an integrated model of coaching, evidence-based life coaching, and much more Presents insights on the future of coaching research Written for students, researchers, practitioners of coaching in all areas of practice, Coaching Researched offers an accessible volume to the most current evidenced-based practice and research.

With the advent of new technologies and governmental regulation, notably the Telecommunications Act of 1996, not only has the broadcast industry changed dramatically, but also the laws covering the management and its human resources. Executives must know and understand these changes to operate within the law and to make best use of their people. With careful attention to scholarly accuracy and the latest thinking, Scott's book approaches the crucial human resource problems in broadcasting with a hands-on awareness of what really goes on among broadcasting industry people and the organizations that depend on them. Scott writes for practitioners and provides the information they can use daily, supplying academic professionals and students of broadcasting management with an important resource.

Chapter 1 briefly describes the broadcast industry, with special attention to significant technological changes and regulations. Chapter 2 examines the standard regulatory challenges faced by broadcasters. Chapters 3 and 4 review the major management and motivational theories over the past 150 years. These theories are then critiqued and applied to current personnel problems. The section on broadcast ethics discusses moral and ethical frameworks to help managers make the right decisions. In Chapter 5, the duties of the human resource director are noted along with pertinent EEOC laws banning discrimination. Chapter 6 reviews the employment process, including interviewing, training, performance reviews, progressive discipline, and the proper, legal method to terminate an employee. Chapter 7 enumerates the duties and responsibilities of the programming area including the operations manager, chief engineer, program director, and other department heads. Types of radio and television programming are discussed along with effective scheduling strategies. The book concludes with Chapter 8, Sales, which includes discussions of the Arbitron and Nielsen ratings organizations, sales proposals, and duties of the sales personnel.

India has been identified as one of the biggest emerging markets in the world. Indian organizations have increasingly begun to understand the importance of human resources and have started to take into account the motivation, commitment and morale of its workforce. Despite great advances in human resource practices in India, the relevant literature on this subject remains scarce.This book seeks to fill the critical gap in the literature by providing a thorough understanding of the changing face of Indian HRM systems. Seeking to provide a comprehensive overview of Indian HRM practices, the book is structured into five parts: Developments in Indian HRM; Determinants of Indian HRM; Sector specific HRM; Emerging themes; and, Future challenges and the way forward. The Changing Face of People Management in India is written exclusively by Indian natives in order to minimise the Western bias and to provide a realistic picture of HRM practices in India. This book is a key resource for anyone studying or working in HRM or international business or with an interest in the unique Indian HRM context.

This book gathers original, empirical and conceptual papers that address the complex challenges of conducting responsible research in the business and management professions. It includes contributions related to, and reflecting on, the vision of the Responsible Research in Business and Management (RRBM) network, which proposes that business can help provide a better world if it is informed by responsible research. The responsible research agenda requires new methods of scholarly assessment that include criteria for measuring impact, systemic solutions and practitioner relevance. Theories greatly influence business and management practices, and as the late Sumantra Ghoshal warned, bad management theories are destroying good management practices. The authors of this book believe that good management theories can help to create new and better business practices.

Human Resource Management, Innovation and Performance investigates the relationship between HRM, innovation and performance. Taking a multi-level perspective the book reflects critically on contentious themes such as high performance work systems, organizational design options, cross-boundary working, leadership styles and learning at work.

Studies the steps taken by a group of professionlas from the Boomer generation as they move from a linear career path into an uncharted stage somewhere between middle age and old age, a continued professional life and traditional retirement. What is next for those professionals who do not want to take a back seat at retirment age?

Research in Personnel and Human Resources Management serves as the premier annual series dedicated to the exploration of cutting-edge topics in the field of human resources management. This volume publishes theoretical and conceptual advancements in the field of human resources management related to leadership, the power of dyadic relationships in leadership development, ethical decision-making, prosocial advocacy for healthcare organizations, discrete incivility, mindfulness, and technological adaptations in employee selection.

Strategic Learning and Leading Change is a practical, inspiring read that challenges business commentators who have doubted the power of HR and presents examples of how HR leaders are leading change to truly earn their seats as business partners at the strategy table. Using real-life examples that take in the intricacies of performance management, talent management and leadership development, the book shows business leaders how to improve strategy execution and interact with the board.

Structured in three parts, the book covers:

* The globalization of business and its impact on strategy, structure, operating processes and culture

* Global team-based organization and change leadership, using the in-depth case study of APC, a company that reinvented the Pharma business model

* The reinvention and changing role of HR in today's global organizations

Written for senior business leaders, HR leaders and managers who are working in or planning to enter a global business environment, Strategic Learning and Leading Change is also ideal for management consultants who advise business and HR leaders on leveraging learning and change with an emphasis on improving strategy execution. It is also a perfect real-world text for students on human resources courses and business MBAs who aspire to drive success in a global business and HR setting.

Five years into World Trade Organization membership, how is China's system of people-management adaprting to the changing world? This edited book provides an up-to-date, state-of-the-art overview of current theory and practice of human resource management, 'with Chinese characteristics'. The latter is a phrase used to refer to the specific cultural, institutional and social setting in which such management structures and processes are to be found in the 'Middle Kingdom'. As the People's Republic of China becomes inexorably linked to the international economy and increasingly faces the challenges of globalization, its enterprises and their managers have to adapt to pressures to conform to external human resources and employment norms, whilst at the same time conforming to internal labour laws and socio-political demands. The tension between these two sets of factors provides an arena in which human resource managers, as well as workers, have to cope, perform and survive. The papers included in this collection are all based on empirical on-site research by specialists in the field. They deal with such HRM-related topics are expatriates, family demands, human capital, joint ventures, labour disputes, organizational commitment, psychological contracts, social networks, work behaviour and the like. The authors of the papers covered in the book come from a variety of backgrounds and university affiliations in Australia, Canada, Finland, Hong Kong, Japan, People's Republic of China, United Kingdom and United States of America.

The publication contains selection of papers presented at the Meeting, together with the conclusion and recommendations advanced by the participants. The papers represent a conceptual framework for managing diversity in public organizations, strategies for meeting the challenges of diversity management in the civil service, as well as different dimensions of diversity in the civil service: regional differentials of diversity and selected themes such as women and persons with disabilities. This volume was prepared for publication jointly by the Division for Public Economics and Public Administration (DPEPA) of the United Nations Department of Economic and Social Affairs and the International Institute of Administrative Sciences (IIAS), which is headquartered in Brussels. It is a follow-up to the Expert Group Meeting on Managing Diversity in the Civil Service organized by DPEPA and held on 3 and 4 May 2001, at the United Nations Headquarters in New York. The Meeting was arranged in the context of the Year of Dialogue among Civilizations and attended by scholars and practitioners in the field of public administration.

Rapidly growing technology and globalization have put tremendous pressure on management teams. Technological developments with far reaching implications on social, economic, political, and environmental ecosystems cannot be underemphasized. Currently, organizations are trying to be more inclusive and aware of diversity, rapid technology growth, and globalization along with remotely operating businesses for profit motivation. The delegative and individual employee-based management styles of the past have become obsolete. With globalization, virtual offices, and rapid technology growth, management challenges have become an expensive force to reckon with. In this book, the authors address the recent trends in management in global environments. The authors explore issues such as managing virtual teams, gender and management, e-commerce, biased financing, quantum computing, and disruption in the financial services industry. The book will serve as a valuable resource to researchers interested in the future management challenges facing global organizations.

Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence.

This collection of original essays, written by experienced human resource professionals, is a major contribution to the maturing field of organizational career planning and development. Collectively, the contributors stress the need to integrate employee career interests with the current and anticipated personnel requirements of their employers, and they describe a variety of strategies and programs for accomplishing this objective. . . . Career development specialists, personnel managers, human resource planners, and students of the career development field will find this book to be of considerable interest. "Choice"

Since its rise to prominence nearly twenty years ago, the field of career planning and development has undergone significant change. From an emphasis on the individual's personal needs, the focus in recent years has shifted to a concern for the individual's needs in relation to an organization's current and future position. This collection of original essays reflects this new trend. Written by experienced human resources specialists, the essays present current issues and problems, together with effective programs and strategies for dealing with them. Divided into five parts, this book begins with a focus on career processes in early, middle, and late stages--such as newcomer commitment, exploring career alternatives, and career plateaus. The chapters go on to describe organizational strategies for career enhancement and corporate philosophies of employee development, as well as tools, techniques, and programs for individual employee self-assessment. Examples of work experiences are examined, highlighting opportunities and barriers for minorities and women, executive development, and the impact of job loss. A final chapter is devoted to the role of human resource professionals in career development for the future.

This book examines the progress made in e-enabling the HR function and the relationship with outsourcing. The editors review and analyse recent developments in the application of outsourcing and ICT to the HR function and its overall contribution to organizational aims. This text aims to fill the gap in current literature, by providing accessible guidance on how to tackle the e-enablement of the function and on the factors associated with successful outsourcing. There is no single text that adequately deals with this increasingly important problem and which has been recognised by the CIPD as a key area of research for their forward programme. The contributors all have leading-edge knowledge and practical experience and aim to provide practical guidance for organizations and HR professionals. This work features practical case studies illustrating the developments in the application of outsourcing and ICT to the HR function.