Personnel Psychology (or Human Resource Management) examines individual differences and their consequences for the organization. Attention is paid to choice processes, abilities and capabilities, needs and need fulfilment, commitment, selection methods, career development, appraisal and training. The focus of personnel psychology is the satisfactory relationship between the employee and the organization, and takes in all the elements influencing this relationship ranging from the traditional area of personnel selection to recent considerations, such as conflict between client demands and government regulations, restriction of output, job evaluation practices, and industrial unrest.

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Talent management is 'the hot topic' for HR managers and chief executives in organizations today. Since McKinsey announced 'The War on Talent', organizations have been struggling with the issues of defining talent, developing talent, and providing structures and systems to retain talent within their employment. This book offers new insights into these key areas by drawing on a range of in-depth case studies which are presented in full. Commentary is provided to help the reader draw the most relevant examples for them, and a guide to developing a talent management system is presented through the identification of a number of strategic perspectives, and operational dimensions that put this into practice. This book is 'a must' for anyone responsible for managing talented individuals in their organization.

People and Self Management leads the reader through all the skills needed for today's supervisor/team leader, including: * how to assess and improve your workplace performance; * the essential skills of effective self management; * the management of change. The Team Leader Development Series is an essential tool towards gaining the Supervisory Management Award. Consisting of four practical and interactive textbooks, this series will be invaluable not only to students, but also as a guide individuals and organisations seeking to improve their business performance at the first level of management. Key learning features: * Learning Objectives to enable the reader to assess the knowledge gained throughout the series. * Activities to put the learning into practice. * Case studies - 'true-life' scenarios! * Workbased Assignments which will provide evidence for S/NVQ portfolios. * Language is straightforward and direct, contextualised to relate to team leaders and supervisory managers working in a wide range of industry sectors. * Influential protagonists in the field will be alluded to as appropriate to support the learning. * Action plan to take the learning forward.

Many business leaders do not take care of their health. Each chapter of this interactive manual explores an aspect of the health and vitality of the modern business leader, and provides solutions based on up-to-date medical science and more than 20 years' experience at INSEAD with more than 75,000 corporate executives.

At your fingertips is this valuable source of ideas, concepts, and step-by-step activities. Now you can effectively promote the HR training function within your organization. This unique guide shows you how to: * assess and tune up your department's image * promote HRD's added value to the business * appeal to diverse company groups * keep awareness high by staying visible * enhance relationships inside your organization * make sure administration doesn't tarnish your image * capitalize on work with external consultants * determine if the department should sell to a wider market In addition, you will find: * insightful case studies * easy-to-organize activities * a training image assessment survey * an inventory of training styles * a customer-focus checklist Overflowing with ideas, 'HRD Survival Skills' supplies your training and development teams with actual examples taken from diverse industries, sectors, and countries. Here's your blueprint to ensure that the services you provide are the right services for your in-house 'customers'.

To reach environmental excellence, organizations must unlock and channel the ideas and energies of their staff. This can only be achieved through the effective leadership and commitment of senior managers and the development of sound teamworking throughout the organization. To this end, forward-looking organizations have formulated a range of teams, including: environmental steering committees; environmental action teams; process improvement teams; and quality and environment circles. The aims of this book are to bring together practical experiences and theoretical developments in relation to the role of teamworking within the context of environmental management. Contributions from an international group of leading practitioners and academics present examples of how teamworking can be utilised to solve the complex and uncertain environmental challenges that organisations face. The book is divided into three key sections. The first section examines - in a number of different organizational contexts - the problems that confront managers during the process of forming and developing environmental teams. In the second section, the book examines how environmental teams can trigger changes in core operations and integrate environmental concerns in business decision-making at every level in the organization. In the final section, the focus of the book shifts to environmental networks and their role as inter-organizational co-ordinators. Managing Green Teams: Environmental Change in Organisations and Networks will be of particular interest to educationalists, consultants and practitioners. Teamworking is a well-established field, but, to date, no book has made any attempt to fully integrate teamworking and environmental issues.

Beyond Diversity and Intercultural Management develops a change model designed to challenge prevailing paradigms in the literature and conversations about equal employment opportunity, diversity, and intercultural management.

This is a volume on problems and new solutions in the field of intercultural learning and development. Although it seems to be intuitively quite clear what is meant by intercultural learning and development, it quickly becomes vague and hard to grasp. Many isolated and diverse studies have been conducted, but demonstrate only minor effectiveness. A more promising framework, based on socio-cultural and historical activity theory and mindful identity negotiation, is presented here. It is tested for intervention purposes and empirically evaluated by means of a design experiment. This volume is addressed to professors, students, and professional practitioners, whether working in educational research or in practical course design and implementation in different fields, such as general education, business studies, management training, workplace learning, or in studies on diversity and modern language teaching.

Now learn from two seasoned consultants how to implement the 360 Degrees feedback process effectively--whatever the size and history of your organization. Packed with case studies and the authors' real-life consulting experiences, this book examines the successes and problems of 360 Degrees and upward feedback implementation efforts in more than 15 organizations, including Motorola, AT&T, Federal Express, Raychem, Colgate-Palmolive, and UPS. The book objectively considers such crucial components of 360 Degrees feedback as organizational culture and performance, pros and cons, the impact on the individual employee, and whether the feedback should be used for evaluative or developmental purposes. Models and tables lend a visual dimension to the book's concepts. Sample surveys and feedback reports--including the authors' own TEAM-Q survey and report set--show you what types of questions to ask and how to present feedback most effectively. If your comp any is considering adopting its own 360 Degrees feedback program, don't start before you read this book!

Tap the skills of your most vital resource-employees. This book shows you how to improve individual and organizational performance by aligning corporate strategy with the management of people. You will learn why some people are more successful than others and how that can work for your organization.
Whatever your role---CEO, manager, or human resource professional---Achieving the Perfect Fit guides you in how your organization can use employee skills and talents to gain the competitive edge. This book shows you how to:
Improve your competitive position
Get the right people for the right job
Relate pay to skills
Manage cultural differences
Develop the leaders of tomorrow
An impressive team of international human resource management consultants provides you with new contributions and up-to-the-minute case studies.
Attain business success through leveraging individual performance with Achieving the Perfect Fit.

Tap the skills of your most vital resource-employees. This book shows you how to improve individual and organizational performance by aligning corporate strategy with the management of people. You will learn why some people are more successful than others and how that can work for your organization.
Whatever your role---CEO, manager, or human resource professional---Achieving the Perfect Fit guides you in how your organization can use employee skills and talents to gain the competitive edge. This book shows you how to:
*Improve your competitive position
*Get the right people for the right job
*Relate pay to skills
*Manage cultural differences
*Develop the leaders of tomorrow
An impressive team of international humanresource management consultants provides you with new contributions and up-to-the-minute case studies.
Attain business success through leveraging individual performance with 'Achieving the Perfect Fit.'

• Improve your competitive position
  
• Get the right people for the right job
  
• Relate pay to skills
  
• Manage cultural differences
  
• Develop the leaders of tomorrow

The structure of the programme:
There are two main guiding principles for the way in which the programme is organized:
Firstly, the workbooks are grouped according to the Key Roles of Management.
There are two core modules which focus on the personal skills required by all managers to help underwrite competence in all areas.
Manage Activities describes the principles of managing the processes and activities of any organisation in its efforts to satisfy the needs of their customers.
Manage Resources looks at the acquisition, control and monitoring of financial and other resources.
Manage People looks at the principles of leadership, managing performance and developing people.
Manage Information looks at the acquisition, storage and use of information for communication, problem solving and decision making.
Together, these key roles provide a comprehensive description of the fundamental principles of management as it applies in all organisations.
Secondly, the workbooks are grouped according to levels of management. The series is organised on two levels - representing different levels of management seniority and responsibility.
Level 4 represents first line management. In accredited programmes this is equivalent to N/SVQ level 4, Certificate in Management or CMS. Level 5 is equivalent to middle/senior management and is accredited at N/SVQ level 5, Diploma in Management or DMS.
Finally, the programme covers all of the knowledge and principles in respect of all units of competence in the MCI standards at levels 4 and level 5. These links are shown in the maps provided in the User Guide. The Programme is designed to satisfy the requirements ofawarding bodies for qualifications in management at both levels.
Written for new management standards at levels 4 & 5 (launched April 1997) and new IM Certificate & Diploma qualifications
Case studies & activities to help enhance understanding
Link with workplace provided by practical activities, checklists and questionnaires designed to enable you to check your management style

This short, accessible book on the art of chairing is an indispensable guide to help Chairs and meetings (of all types) to work more effectively. There are millions of meetings every day in public and private organisations. A poor Chair can lead to unproductive meetings, weak outcomes, unclear actions and even major fallouts. Many types of meeting within business settings and beyond are covered in this short book - from regular meetings to company board meetings, conferences and senior level regulatory meetings. It covers both physical meetings and virtual chairing. Using a light-hearted approach and written by a globally recognised Chairperson of leading technology, media and communications businesses and regulatory bodies during times of great change, the book offers a practical, jargon-free approach that covers many types of meeting. It will be of use to Chairs in the business environment, the public sector at local, regional and national levels, and in many types of communities and gatherings. It is interspersed with anecdotes and examples that bring the text to life and give powerful stories that everyone can learn from. As a result, meetings of all sorts will be more productive, and, importantly, more fun. As a result, people will become better chairs. The book is a perfect quick reference tool for anyone currently involved in chairing meetings and is wanting to hone their skills, or anyone new to the art of chairing meetings and wants to get quickly up to speed.

Shortlisted for the prestigious Management Consultancies Association (MCA) best management book of the year, 1997. Motivating People in Lean Organizations is the essential guide for managers who need to motivate employees and promote new forms of career development. In organizations that have been delayered, career progression is often stunted. The best talent may jump ship at a time when they're most needed, leaving less capable employees to fill the space. This book focuses on: implementation of motivational strategies, appropriate internal communications, new career development structures, reward and recognition of achievement. Motivating People in Lean Organizations is idea for HR/training managers and directors. Line managers, team leaders and internal communications managers will also find this of great benefit. Linda Holbeche is Director of Research at Roffey Park Management Institute. She has been studying career development in organizations with flatter structures for several years and is the author of Career Development: The impact of flatter structures on careers.

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.

This completely revised and updated second edition of "Perfect Phrases for Setting Performance Goals" provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews

Intersectionality and Crisis Management: A Path to Social Equity aims to embed the social equity discourse into crisis management while exploring the potential of a new tool, the Integrative Crisis Management Model. Leaders and managers navigate a complex and networked environment of policy-making and action, frequently occurring in real time, under constant media exposure. The pervasive availability of this news on all platforms and devices produces a lingering anxiety about the inevitability of danger. Consequently, crisis affords a time-sensitive exploration of management practices and sheds a critical spotlight on deficiencies that may yield novel approaches to doing business. As the book engages contributing authors who are foremost in their field, it also includes practitioners, students, and junior scholars in a creative new discourse about equity. Bringing these diverse voices together in one volume presents a unique opportunity to generate new insights. Intersectionality provides a framework for understanding how categorizations of people drive social constructs of discrimination and oppression. Each chapter covers a different subject-exploring intersectionality in healthcare, non-profit management, and human resources-and is accompanied by discussion questions. The book provides something for the classroom, for practitioners, and for scholars who want to include more intersectional thinking into their work.

This volume's goal is to help readers understand how people react to career barriers and how people develop constructive ways of coping with them. Drawing on original cases and data from interviews with people who faced different types of career barriers, the author describes how people react to, and make sense of, unfortunate events in their lives--and career barriers when they occur. He considers how and why some people cope constructively while others don't, and explores how resilience and support from others help get us through tough times and emerge with a sense of renewal and career growth. He suggests how we can manage career barriers and prepare for--or even prevent--career barriers through foresight, planning, and education. These methods also suggest what managers and organizations should do to help their employees who are or may soon be facing career barriers.
People can learn while facing the stress and self-questioning that accompany career barriers, but this is not an easy process. Learning requires considerable self-understanding and environmental support. The organization can play a vital role in limiting people's pain and creating opportunities. However, despite generous severance packages and outplacement services, many organizations have been little help to people who lose their jobs, suffer job stress, face unreasonably demanding bosses, or suffer from physical handicaps or chronic illnesses. Most of the burden falls on individuals and their families. Assistance can and should come from employers, government agencies, educational institutions, and religious organizations.
While the book focuses on the perspectives of people who have been or may be affected by career barriers, the material should be of interest to a broad range of readers --in particular, academics who study careers, practitioners in the fields of training and development, and government officials who set public policy that affects displaced workers.

Based on both fundamental theory and practical experience, After Atlantis identifies a broad range of approaches that will better equip individuals and organizations not only to react in time to change but to become pro-active in creating a positive future for themselves and their organizations. It is a practical field guide to understanding and mastering turbulence within organizations and across the global marketplace.
After Atlantis takes the position that no single activity will assure success. It is grounded in the most advanced, field-tested, and robust theories about innovation and leadership, and will help organizations to construct their future with meaning and to meet the needs of their customers. The international team of contributors includes Peter Beerten and Kaat Exterbille of Belgium, Tom Lyons of Ireland, and Frank Heckman of the United States.
Ned Hamson has been editor of The Journal for Quality and Participation since 1985. His duties as editor there have brought him into close contact with leading organizations, consultants, and practitioners in the fields of quality and participation. Some of the foremost authorities who have contributed to the journal during his tenure include Tom Peters, Dr. W. Edwards Deming, Margaret Wheatley, Peter Senge, George Bush, and Bill Clinton. Mr. Hamson also conducts extensive research on international political economy.
Combines a variety of strategies and approaches for success.
Uses proven methodologies based on the best understanding available.
Information come from a eam of international contributors.

The book explores advances in soft-skill training through the adaptation of traditional psycho-pedagogical methodology to digital and online settings. Several educational techniques are explored, such as role-playing, psychodrama and rule and drama-based games. The experiences reported in the book are the synthesis of several European projects, coordinated by the authors, aimed at applying known psycho-pedagogical training models to on-line, technology enhanced learning contexts in a broad range of applications and target groups. The specificity of such a psycho-pedagogical methodology, applied throughout all the discussed EU projects, is mainly represented by the importance of feedback and debriefing processes that can be conveyed to learners through different means, such as online group or individual chat with tutors, automatic reports and a psychologically informed scoring system. Tutors, either real or artificial, are seen as the key factor facilitating the training process. The ultimate objective of this book is to offer a theoretical framework where real examples, direct experiences and possible indications on how rule and drama-based multiplayer and single player games can support traditional practice for enhancing soft skills to a wide community of trainers, coaches, HR advisors, consultants and psychologists.

For the first time, a user-friendly handbook has been written on America's workplace literacy gap. Work Force Education has become the quintessential human resource issue of the 1990's. Its impact is now felt by more than 80 million adults, and carries an annual $300 billion price tag in lost employee productivity. This unique book offers readers a complete review of past, present, and future adult literacy programs. It provides essential context on how this training/educational issue suddenly appeared. Also considered are how current programs consistently fail to close an ever-widening workplace education gap. The book does not talk around potential solutions. Instead, it gives practical, real-life case study examples, from successful on-site company programs conducted by the authors. A blueprint is outlined on how to offer Work Force Education for any business large or small. This book will provide insights to senior executives, human resource/training and development managers, or adult educators. They will obtain a clear understanding of how to organize a multi-level, cost-justified Work Force Education program that meets America's 21st century international productivity requirements.

Emphasizing the importance of workforce diversity as it relates to valuing the similarities, differences, and talents of employees at all ranks has provided a wonderful topic for research. Leveraging diversity is one emerging paradigm able to demonstrate the value of workforce diversity in its many forms. Handbook of Research on Workforce Diversity in a Global Society: Technologies and Concepts serves as a cutting-edge resource for scholars, researchers, organizational leaders, practitioners, and graduate students who want to enhance their understanding of leverage diversity in the workforce. Secondly, the handbook highlights innovative research, theoretical frameworks, and perspectives that are currently being used to guide the practice of leveraging diversity in multiple organizational settings. It also provides insights on future workforce diversity trends.

This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination. We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today's workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide. Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence. Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers' own organizations.

Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, "Quiet Leadership" provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

"The book on offer here is fascinating. I do not think it is proper to classify it as 'philosophy' or 'sociology' or 'comparative education'. It is a work sui generis. Its cultural and historical range is extraordinary. Its illustrations are themselves arresting. Its literature is well outside disciplinary conventions and ranges across a number of languages. Mirabile dictu!" Professor Robert Cowen How have modern societies arrived at assuming: * Culture is non-essential! * Higher education is to train economically but not socio-politically active & engaged citizens! * Economic wealth is the most important and prominent form of individual and national assets! * Precariousness and socio-economic gaps are due to individuals' skills and capacities but not the failure of legal, political, and social systems! * Freedom and equality are about "choices in having" but not necessarily about "ways of being and becoming"! Torabian argues these assumptions have not been constructed overnight and that COVID-19 has simply revealed their long-term fabrication and impact since the 1970s. This book is a fascinating voyage from the Middle Ages to today. It travels across different socio-cultural and political contexts drawing on arts, literary works, music, philosophical thoughts, economic and social concepts. It explores value systems and perceptions of wealth, poverty, and inequality and depicts the mutual impact and shifting role of (higher) education and culture and societies- particularly when related to social revolutions, political participation, and collective quests for equality and justice across time and spaces. Examining instrumentalisation of culture and education by the powerful elite, Torabian delineates mechanisms through which values are fabricated and imposed on the masses. Drawing on some catching examples, she explains the authoritarian elite do so through visible rewards and punishments, while in capitalist societies power remains invisible and indirect. In both contexts, though, she skilfully demonstrates, the powerful groups transform the role and meaning of culture and higher education to facilitate normalisation and internalisation of their fabricated value system among the masses. Consequently, Torabian celebrates the recently accelerated quest for socio-ecological justice and sustainability across societies as a fortunate cosmopolitan shift. This, she believes, announces a rupture with the dominant capitalist ideology that has reigned the world since the 1970s through celebrity culture, media, propaganda, and by reducing higher education to an economic activity. The pursuit of a socio-ecological contract based on fairness, justice, and participation, Torabian argues, requires a renewed value system in which the socio-political role of culture and higher education can be revitalised. To this end, she introduces an innovative framework, i.e., the Big Wealth Pie (the topic of the author's upcoming book in this series) and proposes using transgressive education, resistance pedagogy, and teaching ignorance. She reckons such a social contract can be a global reality if "being" replaces the capitalist ideology of "having"; a process that can be started and reified by questioning what is or is not essential in socio-ecologically just societies. The book is thought-provoking and timely in questioning values and social institutions that have normalised precariousness, inequality, and poverty within a consumerist logic.

Caring is a nitty-gritty process. Cultivating Common Ground teaches us how to care at work with real life experiences, rather than through conceptual thinking alone. Caring relationships to our work and each other give meaning to our work and provide a powerful source of energy for our organizations. Therefore, we must release relationships from their hiding place in the informal structure of the organization. The way to do that is to work together, to cultivate common ground, in order to make a conscious commitment to hold a life and a task in common. As old structures crumble, we have the opportunity to build caring communities at work. This book explains what went wrong in the first place, names our fears, and provides real-life examples of how to release the power of relationships in the workplace.

Daniel S. Hanson is President of the Fluid Dairy Division of Land O'Lakes, Inc., an instructor at Augsburg College in Minneapolis, and a speaker and author on the subject of organizational change and personal empowerment. Hanson draws on his 30 years experience as a corporate executive for four Fortune 500 companies, his extensive research, and his own life-changing experience to offer practical, hands-on presentations and trainings. He is also the author of A Place To Shine: Emerging From the Shadows at Work, Butterworth-Heinemann, 1996.
"This is a compassionate and powerful call for caring in the workplace. Dan Hanson is right on the mark when he suggests that we need to take courageous steps toward a new, caring workplace. He is one of the best teachers of building community at work you'll ever meet."
--Richard J. Leider, founding partner, The Inventure Group, author,"Repacking Your Bags" and "The Power of Purpose"
"Dan Hanson delves broadly and deeply into the nature of relationships in the workplace. He lays before us the common ground that nourishes results as well as meaning and satisfaction for the human heart and soul. Hanson provides the tools and knowledge we need to cultivate this garden. We are called to fertilize the soil with our own courage."
--Margaret A. Lulic, author, "Who We Could Be at Work"
Addresses the neglected issue of caring relationships in the workplace
Written from real life experiences
Looks at why caring work relationships have traditionally been looked down upon

The need to train consultants in superior client-oriented skills will become a key to success in a growing but highly competitive industry. The Competitive Consultant makes an original contribution to this area through an empirically based model of consultancy roles. At the heart of this very practical '1+7' model is the assumption that the role of expert can only be effectively played when seven additional roles have been mastered, because of the complex and uncertain nature of client-consultant processes. This book will be of value to aspiring and practicing consultants and to their trainers.