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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

Royal Dutch Shell:Glob Comp V8 (Hardcover): Malcolm McIntosh, Ruth Thomas Royal Dutch Shell:Glob Comp V8 (Hardcover)
Malcolm McIntosh, Ruth Thomas
R12,203 Discovery Miles 122 030 Ships in 12 - 19 working days

First published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

Rio Tinto:Global Comp 20th  V9 (Hardcover): Malcolm McIntosh, Ruth Thomas Rio Tinto:Global Comp 20th V9 (Hardcover)
Malcolm McIntosh, Ruth Thomas
R11,312 Discovery Miles 113 120 Ships in 12 - 19 working days

First published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

Generation and Gender in Academia (Hardcover, New): B. Bagilhole, K. White Generation and Gender in Academia (Hardcover, New)
B. Bagilhole, K. White
R1,915 Discovery Miles 19 150 Ships in 12 - 19 working days

Generation and Gender in Academia is the first cross-cultural analysis of the differences in career trajectories and experiences between a senior and younger group of women academics.
This volume uses individual autobiographies of women academics in Australia, Ireland, New Zealand, Portugal, South Africa, Sweden, Turkey and the United Kingdom, who are members of the international feminist research consortium - the Women in Higher Education Management (WHEM) Network. Four major themes in their stories are national context; organisational context; family, class and location; and agency. While the younger generation believe they are entitled to careers on the same terms as their male colleagues, major challenges remain. These include countering the argument that the battles have been won for younger academics; lack of support and mentoring at the outset of careers; the continuing difficulty of aspiring to a traditional academic career; capacity for playing the 'game' in managerial universities; and recognising mobility as crucial to career success.

Marks&Spencer:Global Comp   V7 (Hardcover): Malcolm McIntosh, Ruth Thomas Marks&Spencer:Global Comp V7 (Hardcover)
Malcolm McIntosh, Ruth Thomas
R12,168 Discovery Miles 121 680 Ships in 12 - 19 working days

First published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

Hegemony of International Business 1945-1970 (POD) (Hardcover): Mark Casson Hegemony of International Business 1945-1970 (POD) (Hardcover)
Mark Casson
R30,139 Discovery Miles 301 390 Ships in 12 - 19 working days

This set is the last of three sets of reprinted books charting the emergence, evolution and recent hegemony of international business. Each set of reprints has a separate introduction by the series editor. The first set, The Emergence of International Business 1200-1800, describes the changing patterns of international trade and technology transfer that underpinned the growth of international business over the millennium. The second set, The Evolution of International Business 1800-1945, analyses the role of information flows in the growth of international business. As the final set in the series, The Hegemony of International Business will examine the changing social and political environment in which international business has operated.

Justice in the Workplace - From theory To Practice, Volume 2 (Paperback, 2nd Revised edition): Russell Cropanzano Justice in the Workplace - From theory To Practice, Volume 2 (Paperback, 2nd Revised edition)
Russell Cropanzano
R2,050 Discovery Miles 20 500 Ships in 12 - 19 working days

"Justice in the Workplace" acts as a central reference point for application of organizational justice and helps human resource managers relate the importance of justice to their work environments.
Forming much of this book's content, outcomes, processes, and interpersonal treatment are three powerful tools for building and maintaining workplace justice. In Part I these books are discussed at a theoretical level. Part II applies these theories to several issues important to both human resource management and society. And Part III looks at organizational justice in the years ahead.
Compared to the first volume, this book will appeal to practitioners and researchers in such applied areas as human resource management, industrial organizational psychology, and management.

Technological Change and Skill Development in Arab Gulf Countries (Hardcover, 2013 ed.): Samia Mohamed Nour Technological Change and Skill Development in Arab Gulf Countries (Hardcover, 2013 ed.)
Samia Mohamed Nour
R3,559 Discovery Miles 35 590 Ships in 12 - 19 working days

This book discusses skill formation, upskilling of workers, and their interaction with technological change in Gulf countries. Heavy dependence on oil, the 'Dutch Disease', and the high incidence of unskilled foreign workers have caused serious structural imbalances in the labour market in the Gulf. The author shows that success of economic development strategies to address such imbalances are all contingent upon the development of adequate and appropriate skills in the region. This book confirms the role and impact of the deficiencies in the educational system alongside the well established effects of the excessive use of uneducated foreign workers and lack of incentives in the labour market. A comprehensive investigation of the skill problem and an elaborate in-depth analysis to assess the causes, consequences and relationships between poor skills and technological performance are highlights of this book. This is an ideal resource for policy makers in the Gulf region and researchers of the topic.

Internationalization of Companies from Developing Countries (Hardcover): Erdener Kaynak Internationalization of Companies from Developing Countries (Hardcover)
Erdener Kaynak
R4,480 Discovery Miles 44 800 Ships in 12 - 19 working days

Explore new international economic and business trends and how your firm can benefit from them Internationalization of Companies from Developing Countries provides marketing and economic researchers and students with both theoretical and empirical insights into the motives, methods, and processes of internationalization of firms in the developing countries of Africa. Full of current facts and data, this informative book explores how government policies shape a country's strategies for global competitiveness. The book also discusses motives of internationalization, approaches to market analysis and market knowledge acquisition, and domestic and foreign interfirm relations. Informative and intelligent, Internationalization of Companies from Developing Countries offers you a unique conceptual framework for analyzing and understanding the internationalization process of successful Ghanaian firms and how these principles can be applied to other businesses in developing countries. This unique book will assist you in keeping current with the dynamics of the international market by supplying you with important guidelines and suggestions. It covers: the limitations of contemporary theories that explain the process of internationalization and export development how companies from a developing country become integrated in the global economy how governments can support the internationalization process three prototype orientations of management decisionmaking: planning orientation, action orientation, and network orientation various ways of entering and developing a foreign market the concepts of relationship and interaction as they pertain to international business, especially the relationships between government institutions and corporations Comprehensive and concise, this valuable book fills a void in the current literature about internationalization in developing countries, especially in Africa. Internationalization of Companies from Developing Countries will help you establish productive business relationships and improve the position of your company and its partners in today's global arena.

Human Performance Consulting - Transforming Human Potential into Productive Business Performance (Hardcover): James S Pepitone Human Performance Consulting - Transforming Human Potential into Productive Business Performance (Hardcover)
James S Pepitone
R2,408 Discovery Miles 24 080 Ships in 12 - 19 working days

New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits. The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance. 'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals. James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems. Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value.

Getting Absent Workers Back on the Job - An Analytical Approach (Hardcover): Clarence R. Deitsch, David A. Dilts, Robert Paul Getting Absent Workers Back on the Job - An Analytical Approach (Hardcover)
Clarence R. Deitsch, David A. Dilts, Robert Paul
R2,213 Discovery Miles 22 130 Ships in 10 - 15 working days

This book offers a comprehensive analysis of the nature, causes, dimensions, and effects of absenteeism and gives professionals specific guidelines for determining how it affects their particular organization. Economic, psychological, and sociological dimensions are discussed in clear, nontechnical terms. Readers will learn how to analyze absenteeism and measure its direct and indirect costs; how to collect, test, and evaluate data; how to formulate a workable personnel policy; and how to implement effective absenteeism control procedures. The analyses and prescriptions offered are applicable to union and nonunion, blue collar and white collar occupations in virtually any type of industry, agency, or institution. Incorporating the recommendations of arbitrators who have evaluated a wide variety of problems in this area, the authors provide concrete examples of workable and unworkable approaches and bring a wealth of practical expertise to bear on a probelm that continues to pose a major obstacle to greater efficiency and productivity.

Healthy and Productive Work - An International Perspective (Hardcover): Lawrence R. Murphy, Cary Cooper Healthy and Productive Work - An International Perspective (Hardcover)
Lawrence R. Murphy, Cary Cooper
R4,026 Discovery Miles 40 260 Ships in 12 - 19 working days


The Enterprise Culture of the 1980s helped transform economies of Western Europe, but left behind a legacy of stress, both for managers and shop floor workers. The cost to business is seen in absenteeism, reduced productivity, compensation claims, health insurance and direct medical costs, which in the US cost approximately $150 billion a year. Stress related absences are about ten time more costly in the UK than all industrial relations disputes put together, and sickness absence, premature death and retirement due to alcoholism costs a staggering £2 billion a year.
The future is likely to get worse. As the pace of change increases and competition intensifies, organisations will restructure and the pressure on individual workers will increase. They can expect to feel less in control and more insecure in their work.
This major work includes a collection of good practice examples and has been drawn together in a structured way to allow clear comparisons of a number of companies in the USA and Europe, ranging from the US Air Force, to an international pharmaceutical company (Zeneca), and a high-powered international retailer (Marks and Spencer). Human resource and occupational health professionals should find this an enlightening work, full of good examples to help them create a healthy environment for their workforce.

eBook available with sample pages: 0203305647

Managing People - A guide for managers in the hotel and catering industry (Paperback, 2nd edition): Michael Riley, Andrew... Managing People - A guide for managers in the hotel and catering industry (Paperback, 2nd edition)
Michael Riley, Andrew Thompson
R1,496 Discovery Miles 14 960 Ships in 12 - 19 working days

This text addresses issues concerning the organization as a whole rather than simply focusing on the perspective of the individual manager. It reflects the modern move towards performance management as an organizational business strategy A system model of how the different parts of human resources (HR) fit together is included, with the acknowledgemnt that different contexts require different approaches. The role of the individual manager is also looked at within these contexts The text looks at the stakeholder persepective as it affects the management of people, and links human resource management policy and practice to financial results. Comparisons between different countries introduces material that recognizes that the law in this area now originates in Europe, and it is acknowledged that many managers now work for multinational companies New material on the management of stress and insecurity, and on decision making and how to involve people has been included, and information on what authority and leadership means in relation to the workforce has been added.

Employee Relations in the Periphery of Europe - The Unfolding Story of the European Social Model (Hardcover): E. O'hagan Employee Relations in the Periphery of Europe - The Unfolding Story of the European Social Model (Hardcover)
E. O'hagan
R2,866 Discovery Miles 28 660 Ships in 10 - 15 working days

This book examines the manner in which the EU affects employee relations systems in economically peripheral European countries, specifically Ireland and Hungary. It asks whether the EU offers peripheral countries the opportunity to modernize their industrial relations. Emer O'Hagan argues that the EU implements an unofficial development policy which it pressures states to adopt. These initiatives amount to the frequently referred to European Social Model (ESM), which, she argues, can cause difficulty for policy makers because it is ill-defined, vague and contradictory.

The Mailroom Mentor - Three Timeless Principles for Career Success (Hardcover): Brian Burwell The Mailroom Mentor - Three Timeless Principles for Career Success (Hardcover)
Brian Burwell
R636 Discovery Miles 6 360 Ships in 9 - 17 working days
Coaching for Meaning - The Culture and Practice of Coaching and Team Building (Hardcover, 2003 ed.): V. Lenhardt Coaching for Meaning - The Culture and Practice of Coaching and Team Building (Hardcover, 2003 ed.)
V. Lenhardt
R2,874 Discovery Miles 28 740 Ships in 12 - 19 working days

This book's focus is on the concept of the leader as a bearer of meaning and purpose within the organization, and the significance of this for coaching and team-building. The author presents tools for the development of managers as coaches and models for how to achieve this. For a manager, coaching is a practice and a philosophy. This is a seminal work on coaching and team building in relation to the culture of the company, the board and the individual, written by a leading practitioner.

Human Resource Management - Critical Perspectives on Business and Management (Hardcover): Michael Poole Human Resource Management - Critical Perspectives on Business and Management (Hardcover)
Michael Poole
R22,008 Discovery Miles 220 080 Ships in 12 - 19 working days


This unique collection sets out many of the landmark contributions to the theoretical, conceptual and critical advance of the academic subject of human resource management.

Stay Hired - Thriving & Surviving in the 21st Century Workplace (Hardcover): Karen Michael Stay Hired - Thriving & Surviving in the 21st Century Workplace (Hardcover)
Karen Michael
R665 Discovery Miles 6 650 Ships in 9 - 17 working days
Skill Wars - Winning the Battle for Productivity and Profit (Paperback): Edward E. Gordon Skill Wars - Winning the Battle for Productivity and Profit (Paperback)
Edward E. Gordon
R1,995 Discovery Miles 19 950 Ships in 12 - 19 working days

Skill Wars shows how to increase productivity and profits by making investments in human capital development. It addresses the disparity between the available jobs and available workers. By education and training only 20% of all American workers can fit well into our demanding high-tech workplace. How do we train the 80%? Skill Wars defines the race between advanced technology investment and human resources investment and shows managers how to measure that investment. It introduces a Human Capital Scoreboard of seven new business management/measurement tools including a more accurate calculation of ROI (Return on Investment) for employee performance improvement programs. It also provides case studies of how quality training can deliver on more problem-solving/thinking skills. It has a foreword by Joseph Boyett, author of The Guru Guide and Workplace 2000. Skill Wars is a "basic workplace performance primer" that presents complex issues in a simple language and format that will move both business leaders and the American public to give their popular support. There are few viable alternatives. Gordon believes that, "Only at great peril can Americans continue to largely ignore the workplace as an important arena that helps structure learning for life."

HRD Trends Worldwide - Shared Solutions to Compete in a Global Economy (Hardcover): Jack J. Phillips HRD Trends Worldwide - Shared Solutions to Compete in a Global Economy (Hardcover)
Jack J. Phillips
R4,506 Discovery Miles 45 060 Ships in 12 - 19 working days

Meet the demands of a competitive worldwide competitive economy. Discover the relevance of these 16 global HRD trends to your organization: * Strategy and training * Needs assessment and analysis * Performance improvement * Corporate universities * Training and delivery * Shared responsibilities * Systematic evaluation * Measuring the return on investment (ROI) * Training costs * Profit centers * Budgeting * Learning objectives * Management partnerships * Technology * Global training programs * Outsourcing Jack Phillips noticed something while consulting for organizations all over the world. He discovered that training and development departments - even though they are in different countries - experience many of the same issues and challenges. He recognized and then researched, sixteen critical global HRD trends. These sixteen noteworthy trends were formulated by surveying thirty-five organizations in various industrialized countries, as well as actually working with training and development departments across the globe. This firsthand global HRD experience verified and brought to life the trends. As a result of the author's investigation, 'HRD Trends Worldwide' outlines each HRD trend and helps you thoroughly understand them all and, more importantly, put them to good use. This text presents the survey results and explains each trend through examples and evidence. To help you work with the trends, the text provides an examination of each trend's potential impact on your training and performance improvement functions. Every HRD and training and development professional interested in meeting the demands of a competitive worldwide economy should make reading this book a priority.

Diversity Success Strategies (Paperback): Norma Carr-Ruffino Diversity Success Strategies (Paperback)
Norma Carr-Ruffino
R1,630 Discovery Miles 16 300 Ships in 12 - 19 working days

Powerful self-awareness activities and real-life case studies make this new information fascinating, practical, and easy to apply to the workplace.
Seeing the world through the eyes of a person from another group is a potent process for shifting perspective and gaining multicultural people skills.

" . . . an informative, comprehensive, and practical book. It is easy to read and is a must for everyone who is seriously interested in learning about and working more effectively with diverse people. I highly recommend it."
James P. Grey, Centre for Organization Effectiveness, Inc.

Norma Carr-Ruffino is Professor of Management at San Francisco State University. Author of the bestselling book, The Promotable Woman, and a well-known lecturer, she has made presentations throughout the U.S., Europe, and Asia. She has facilitated seminars and courses in managing cultural and gender diversity since the 1970s. As an entrepreneur, she helped to found and expand a chain of food stores. Her research has focused on helping organizations successfully compete in local and global markets by utilizing the talents of a diverse range of people.
Shows how to move beyond stereotypes in order
to forge powerful relationships with all types of people
Highlights people skills that bridge differences and
build successful alliances with people from diverse backgrounds

Staffing the Contemporary Organization - A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd... Staffing the Contemporary Organization - A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition (Hardcover, 3rd Revised edition)
Donald L. Caruth, Gail D. Caruth, Stephanie S. Pane
R2,538 Discovery Miles 25 380 Ships in 10 - 15 working days

Few business functions are more important than putting people where they can do the most good. Get it right, and the business soars. Get it wrong, and the business pays dearly in reduced sales, profits, and productivity. "Staffing the Contemporary Organization" provides a comprehensive treatment of staffing procedures, policies, techniques, and problems. It includes a number of human resources topics not usually covered in one volume--HR planning, legal aspects of staffing, recruiting, selecting, performance appraisal, career development, and many others--in an integrated system. The method presented is a proven, useful tool that managers and HR people can employ to build stronger, more resilient organizations.

This thoroughly revised edition provides a comprehensive treatment of staffing procedures, policies, techniques, and problems. It covers areas newly developed since the last edition, like recruiting via the Internet and new court decisions that clarify the scope and application of antidiscrimination laws in the workplace. Among other topics, it covers the following areas in detail: -Employment law -Job analysis -Recruiting and interviewing -Selecting and selection tests -Appraisals and employee development -Administration: Handling promotions, demotions, layoffs, terminations, etc. -Career planning -Measuring the effectiveness of the HR function. Staffing, the authors contend, must encompass the entire range of activities associated with planning for, obtaining, utilizing, and developing human resources. Suitable for business students as well as professionals, this is the first book to present a systems view of the staffing function--a view necessary to maximize the contribution of any company's most important asset: its people.

Defective Bosses - Working for the "Dysfunctional Dozen" (Paperback): Kerry D Carson, Paula P. Carson Defective Bosses - Working for the "Dysfunctional Dozen" (Paperback)
Kerry D Carson, Paula P. Carson
R1,320 R917 Discovery Miles 9 170 Save R403 (31%) Ships in 12 - 19 working days

If you're one of the billions of people in the world who work for someone else, you'll definitely want to see what's inside Defective Bosses: Working for the "Dysfunctional Dozen." This how-to, how-not-to, why, and why-not tour guide is packed to the hilt with a bevy of tested and proven survival skills and coping techniques for those of you who are trapped in that daily labyrinth of mind games and self-defeating work rituals--and all because of that slightly off-center superior you have to answer to every day. You'll find twelve of the most common defects presented to you in clear and understandable terms so you can detect the defect, protect state of mind, and correct the problem before your life at the office becomes a complete wreck.Firmly grounded in psychiatric literature, Defective Bosses takes you to levels of workplace happiness that other similar publications fail to reach. In contrast to other books that lack a solid theoretical base, this comprehensive, systematic look at dysfunctional bosses takes an in-depth look at twelve of the most prevalent disorders managers and superiors inflict on their employees in the workplace, giving equal treatment to each category and providing you with equal strategies for each situation you might encounter. These and other areas will help you turn your dead-end job into a dream occupation: an overview of why we have defective bosses dealing with self-centered bosses (narcissistic, sociopathic, paranoid, and histrionic) handling controlling bosses (authoritarian, obsessive-compulsive, explosive, and passive-aggressive) living with neurotic bosses (masochistic, dependent, depressive, anxious) end-of-the-chapter quizzes to help you diagnose your own boss "I need it yesterday!" "Can you handle this for me? I've got the company lunch." "If you don't get this in, it's your job!" If these are all-too-common phrases in your workplace, then you need to make a memo to yourself to order Defective Bosses. Its thorough psychological base and examples gleaned from real-life scenarios will give you so much guidance, advice, and direction for positive change, you'll find that you're the boss when it comes to good departmental relationships and a more mutually enjoyable work environment.

Strengths Coaching in 90 Minutes (Paperback): Mike Pegg, Sue Moore Strengths Coaching in 90 Minutes (Paperback)
Mike Pegg, Sue Moore
R333 Discovery Miles 3 330 Ships in 12 - 19 working days

This is another in the "In Ninety Minutes" series, which offers the reader a comprehensive but easily read and easily digestible text, covering a specific topic in an hour and a half of study. Written by the author of many excellent books on mentoring, coaching and guiding people and teams towards their picture of perfection, this book offers exciting help and advice to coaches and any others involved in enabling people to build on their strengths, set specific goals and achieve success. The book introduces the concepts of strengths coaching and outlines clearly the principles and practices involved. Throughout, there are useful guidelines and exercises which acknowledge that everybody has strengths, everybody can build on their strengths and translate them into specific goals. And that everybody can do the final hard part - climbing towards achieving the success they see as their picture of perfection.

The Global Advantage - How World-Class Organizations Improve Performance Through Globalization (Hardcover): Michael J.... The Global Advantage - How World-Class Organizations Improve Performance Through Globalization (Hardcover)
Michael J. Marquardt Ed.D.
R4,486 Discovery Miles 44 860 Ships in 12 - 19 working days

In an economy where companies must globalize or perish, only a few have successfully taken their business to the world level. 'The Global Advantage' zeros in on 40 preeminent global companies, located across six continents. A key feature of this book is the author's 'GlobalSuccess' model, based on the research and work he has done with hundreds of global executives around the world. 'The Global Advantage' reveals his discoveries and evaluates how these leaders are bringing their corporations into the global stratosphere. The 'GlobalSuccess' model, build upon the authors experiences and ideas, shows you how to globalize your: * corporate culture* human resources* strategies* operations* structure * learningYou will find specific strategies and principles for globalizing your organization's six dimensions, as defined by the 'GlobalSuccess' model, as well as what steps your company should take to move toward global status.In addition, the 'GlobalSuccess' capability and readiness profile helps you to measure the current level of globalization in your company, as well as how your company's globalization compares with that of your competitors.

Smoking and the Workplace - Issues and Answers for Human Resources Professionals (Hardcover): William M. Timmins, Clark... Smoking and the Workplace - Issues and Answers for Human Resources Professionals (Hardcover)
William M. Timmins, Clark Brighton Timmins
R2,205 Discovery Miles 22 050 Ships in 10 - 15 working days

This book provides an overview of the smoking controversy. The full costs of smoking to employers are discussed and documented. Also considered are the changing attitudes of society as a whole and the specific positions of numerous public and private sector agencies. To provide balance, the authors present the Tobacco Institute's position on smoking and health. And for managers who would like to control or eliminate workplace smoking, successful programs, such as the one implemented by U.S. West Communications, are analyzed in depth. "Management RevieW"

Smoking is the most important preventable health problem in the world today. In a book that is as provocative as it is balanced and authoritative, the authors explore the background of the current smoking controversy that has led to heightened awareness of the dangers of smoking to both smokers and nonsmokers alike. They emphasize the many difficult and delicate issues that this controversy presents to human resources professionals and provide the information necessary to deal with it effectively.

The book begins with an overview of the smoking controversy, paying attention to both contemporary issues and emerging trends. The full costs of smoking to employers are discussed and documented with current research findings. Also considered are the changing attitudes of society as a whole toward smoking and the specific positions of numerous public and private sector agencies. To provide balance, the authors present the Tobacco Institute's position on smoking and health. For managers who would like to control or eliminate workplace smoking entirely, successful programs, such as the one implemented by U.S. West Communications, are analyzed in-depth. The foreword to the book was written by Senator Orrin G. Hatch, a supporter of the Smoking Prevention Health and Education Act of 1983 and the Comprehensive Smokeless Tobacco and Health Education Act. "Smoking and the Workplace" will help to see a smokefree workplace from the benefits perspective of healthy employees, a productive workforce, a congenial workplace, and an opportunity to involve everyone in a worthwhile outcome.

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