This highly readable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others-factors that can make or break careers. There are many key questions about work that most individuals never consider. How can workplace norms affect our careers in powerful ways? How do sex-role stereotypes impact our behaviors? When are "teams" not teams? How does organizational culture profoundly affect your workplace? What questions should you ask yourself about your boss? What factors most affect job satisfaction and success? Decoding the Workplace: 50 Keys to Understanding People in Organizations is a must-read for anyone wanting to better understand the workplace and become more effective and successful. Written by a former management consultant to the U.S. Air Force and a professor and organizational behavior scholar, this definitive work explains many of the dynamics at play in our organizations. Beyond being informative, insightful, and beneficial to any employee, regardless of job status or experience, it is highly readable, entertaining, and thought-provoking. Provides easy-to-read information that allows readers to better understand the workplace around them, the behavior of others, and even themselves Discusses 50 keys for unlocking the workplace and illustrates key concepts through dozens of stories and practical examples Presents insights grounded in what management scholars know about human behavior, management, and the workplace Offers proven advice that can help readers be more effective, regardless of what stage they are in their careers

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. "

CONTENTS: Preface. Kees van den Bos, Stephen W. Gilliland, Dirk D. Steiner, and Daniel P. Skarlicki. Part I: Developing Theories of Fairness Motivation. Wanting is Believing: Understanding Psychological Processes in Organizational Justice by Examining Perceptions of Fairness. Steven L. Blader and D. Ramona Bobocel. The Battle Between Self-Interest and Fairness: Evidence from Ultimatum, Dictator, and Delta Games. Eric van Dijk and Ann Tenbrunsel. Images of Justice: Development of Justice Integration Theory. Stephen W. Gilliland and Layne Paddock. Interpersonal and Informational Justice: Identifying the Differential Antecedents of Interactional Justice Behaviors. Suzanne S. Masterson, Zinta S. Byrne, and Hua Mao. Part II: Applying Theories to Managerial Decisions. An Accessible Identity Approach to Understanding Fairness in Organizational Settings. Linda J. Skitka and Jesus Bravo. Self-Regulatory Identity Theory and Reactions Toward Fairness Enhancing Organizational Policies. Karl Aquino, Americus Reed II, Marcus M. Stewart, and Debra L. Shapiro. Why Managers Don't Always do the Right Thing When Delivering Bad News: The Roles of Empathy, Self-esteem, and Moral Development in Interactional Fairness. David L. Patient and Daniel P. Skarlicki. Corporate Champions: Coming to the Defense of Organizations. Carol T. Kulik. Part III: Commentary. Some Observations and Critical Thoughts About the Present State of Justice Theory and Research. Gerold Mikula. Information on Contributing Authors.

A volume in Research in Management ConsultingSeries Editor Anthony F. Buono, Bentley UniversityThe reprint of Henri Savall's classic Work and People, originally published in French in 1974, ispart of the Research in Management Consulting series effort to look backward as well as forward inexamining trends, perspectives, and insights - especially from different countries and cultures - into theworld of management consulting. Savall's insights into the complexity of organizational life weregroundbreaking, articulating the need to examine both economic and social factors as part of the sameanalysis, assessing technical and behavioral patterns through the lens of an integrated framework. As he hasargued, there is a double-loop interaction between "the quality of functioning and economic performance," andunderestimating this socio-economic "tension" leads inevitably to reduced performance and losses, which herefers to as "hidden costs."This approach, referred to as the socio-economic approach to management (SEAM), has significant potential for our thinking aboutorganizational diagnosis and intervention. As Savall emphasizes, the North American tendency to cast people as human "resources" misses theessential point that human beings cannot be considered as simply another resource at the organization's disposal. People are free to give or withholdtheir energy as they desire, depending on the quality of formal and informal contracts and interactions they have with their organizations. As such, theSEAM approach focuses on human "potential," underscoring the need for managers and their organizations to create the conditions under whichpeople will want to maximize their talents on behalf of the organization.Work and People focuses on the ramifications of this reality, as dysfunctions - the difference between planned and emergent activities andfunctions - can quickly lead to a series of costs that are "hidden" from an organization's formalinformation systems (e.g., income statements, balance sheets, budgets). As his insightful workunderscores, as organizations begin to accumulate dysfunction upon dysfunction, they inadvertentlyundermine their performance and create excessive operating costs, with lower productivity and lessefficiency than they could achieve. As readers will discover, the frameworks, tools and ways ofthinking about organizations, people and management in this volume - in essence the background to thesocio-economic approach to organizational diagnosis and intervention - continue to hold great promisefor our attempts to create truly integrative approaches to management and organizational improvementefforts.

That's what every business wants to be.  And that's why the U.S. Marines excel in every mission American throws at them, no matter how tough the odds.  In Corps Business, journalist David H. Freeman identifies the Marine's simple but devastatingly effective principles for managing people and resources -- and ultimately winning.  Freedman discusses such techniques as "the rule of three," "managing by end state," and the "70% solution," to show how they can be applied to business solutions.

This volume is divided into three major parts, each of which symbolizes a new virtuous circle that is added to the previous one in order to foster the dissemination of humanistic management (HM) among corporations and social institutions. After an introductory chapter explaining the concept of humanistic management and the plan behind this research project, the first part of the book is devoted to education. The authors address pedagogical strategies that can be used in higher education to introduce students to HM. In turn, the second part of the book focuses on the implementation of HM in corporations, while the third presents an approach for measuring and monetizing the social value generated by corporations through their economic activities. In the closing chapter, the editors illustrate how the three parts of the book can be combined to generate virtuous cycles in corporations.

Examining the consequences of the outsourcing of public services, this book explores the transformation of working conditions, employment relations and the role of the state under marketisation strain. It places these developments in a wider framework that incorporates the legacy of the national models of public administration and employment relations regimes in the public sector. Adopting a comparative perspective by focusing on Italy, Denmark and Britain, the author investigates and questions the influential interpretation of a spreading neo-liberal trajectory in public service working conditions and employment relations, and reveals significant diversity across countries mediated by national institutional configurations. Discussing the interplay between the austerity agenda in the aftermath of the financial crisis and the swelling of outsourcing practices in public services, this book responds to the scholarly call for an integrated approach towards institutions and actors. A valuable read for researchers examining human resource management, labour studies and public administration, this book provides a comprehensive overview of employment relations in outsourced public services.

For undergraduate courses in human resource management. Real-world examples, supported by theory For students to succeed in a rapidly changing HR job market, knowledge of career options and skill development is key. Human Resource Management provides students with examples of how HR management is practiced in the real world and the relationships between various HR topics are interwoven throughout the text, giving a thorough introduction to the field based on sound theoretical concepts and practice.

This book provides the first comprehensive literature review on the acquisition and retention of complex skills in High Reliability Organizations. Based on this review, it introduces a theoretical model of how skill and knowledge acquisition for complex tasks is accomplished and shows how this model can be used to derive training methods and instructional techniques. Successful acquisition and retention of complex technical skills within High Reliability Organizations requires a full understanding of the learning process, knowledge structure, and skill requirements associated with the effective operation and management of technology. For researchers and for organizations, the understanding of these processes is vital for designing training programs as well as for reducing errors with severe consequences for human lives and the environment. Until now, only theoretical fragments exist on this topic, and only a very limited number of publications actually address complex tasks in vocational/occupational settings. "The Acquisition of Knowledge and Skills for Task Work and Teamwork to Control Complex Technical Systems " uses its literature overview and theoretical model to formulate training principles, that can be used to develop training experiments for further empirical investigations as well as training methods for applied organizational contexts.

Production workers continue to be an important group in the economy. "Two Centuries of Compensation for U.S. Production Workers in Manufacturing "is the first long-run annual series of average hourly compensation for U.S. production workers in manufacturing. Officer reviews both data sources and existing literature on related historical series as well as using current official statistics. The new series provides original insights into the standard of living of these workers.

Mandy Coalter draws on her extensive HR experience in the schools sector and beyond to support you to build a great place to work where everyone can excel in the interests of the children. She provides practical tips and support that will help to improve staff retention, performance and engagement, while tackling topics such as addressing teacher workload, what really motivates and retains staff and the crucial role that leaders play in ensuring great people management in schools. Insightful, captivating and authentic, Mandy suggests fresh and practical new ideas and opportunities to strengthen your school and teachers, better equipping them to support their pupils.

The relationship between the so called boundaryless careers and the occupational wellbeing is a fascinating issue. The themes of boundaryless and protean careers are noteworthy if we consider the challenges posed by a transition to more temporary employment arrangements from an industrial to a knowledge-based economy we are facing today. The book is enriched by empirical data analysis and case studies, which on one hand allow an in-depth view of the relation between new careers and wellbeing for specialists and, on the other one, become a fertile benchmark for professionals to look at. The novelty is represented by the effort of giving such construct an interdisciplinary approach, moving from law to organizational psychology, to economy, and to occupational health.

This book compiles state-of-the-art commentary on teamwork, team training, and team performance. It provides both practical and down-to-earth information on what we currently know about these topics from a research-based perspective, and foward-looking, theoretical views on where the field is going. The book focuses on three major topics: how teams are organized and function, the empirical research base, and applications of teamwork skills. This volume also discusses team taxonomic issues, the performance of individual team members, team performance evaluation, mathematical models, Petri nets, teamwork guidelines, and both military and civilian teamwork applications.

A timely work that reviews the phenomenon of gender and its many manifestations of equality. Well-suited for increasing awareness and justice in academic and professional environments, this collective work addresses long-standing and ongoing social problems such as discrimination, stereotyping, prejudice, as well as a plethora of societal and industry influences that sustain the trend of gender imbalance. Aiming to span a broad scope in time, backgrounds and implementation, this book presents a wide variety of topics, including a historical overview, contemporary gender-based Issues, gender approaches across the disciplines, and cultural influences. The reader is guaranteed to confront existing biases when digesting topics related to gender communication differences, stereotypes, tensions and resistances, assigned social roles, transgenderism, non-binary identities, tension fields between equality and equity, relational aggression, and more. A critical underlying aim of this book is to contribute constructively and progressively to the dialogue on the definition of gender, thus addressing an ongoing challenge for policy makers, organizational leaders, and scholars.

We live in times of great change-a time when our personal strengths are stretched, sometimes even to the breaking point. The results are disheartening. Many of us fail at our jobs and our relationships; others become addicted to substances or activities that offer only temporary respite. In "Understanding Change," Dr. Albert de Goias offers a formula to manage people and situations that can help you gain a greater drive to accomplish goals, relate to others and lead effectively during times of great stress and crisis.

Dr. de Goias, a psychotherapist and founder of an addictions management facility, shares his innovative process that illustrates how to regain personal strength and belief in self, offers ways to identify inconsistencies and events before they become problems, encourages self-accountability and provides the guidance to help create a unique life path. While explaining his formula step by step, Dr. de Goias also examines the power of thought, identifies resources to deal with change and teaches how to use criticism to our advantage.

"Understanding Change" shares a powerful strategy that can help you secure personal strength and achieve inner peace in an ever-evolving, unpredictable world.

This book offers strategic leaders with essential information for their most important role: the change management function of positioning the organization for success into the future. To do so, leaders need to sort through a myriad of forecasts, predictions and weak indicators of change to make timely decisions. This volume addresses the most critical factor for future success: people and, specifically, harnessing the potential the current youth cohort will bring when they join the full-time workforce. Drawing on multi-disciplinary analyses by 37 researchers, the book presents an integrative assessment of the characteristics that those in the current youth cohort are likely to bring to the workplace. The focus is on those born after 2005 with an examination of the implications of this cohort being raised from birth immersed in an increasingly omnipresent digital environment which extends far beyond social media. The authors see the coming 'digital tsunami' as creating disruptive effects across major elements of our economy and even society however optimistically conclude that the digital environment and the development of 21st Century skills in schools will equip the next generation with essential competencies, attitudes, social skills and work goals. The key to harnessing the potential of this generation will be to modify current human resources and workplace practices which will mean sweeping away much of the 'boomer' legacy that this cohort has imprinted on organizations. To assist leaders, the book goes beyond presenting a rich portrait of who these youth may become by providing practical recommendations for the changes that need to start now in order to position the organization to benefit from what they will bring. As the astute strategic leader knows: objects in the future can be closer than they appear.

Human capital and organizational capital are increasingly important as a source of value in many firms. But even as this is happening, organizational forms and employment relationships appear to be changing in ways that reduce loyalty and commitment and encourage mobility on the part of employees. Are these changes consistent in ways that contradict traditional theory and wisdom, or is the corporate sector getting a temporary boost in earnings by restructuring and cutting payrolls; but failing to make necessary new investments in human capital?

The essays in this book provide intriguing new evidence on these questions. The contributors quantify the degree to which job stability is declining, and the costs of job loss to long-term workers; provide historical perspective on today's workplace changes; explore the reasons why work is being reorganized and decisionmaking tasks are being pushed downward; examine the rationale for and effect of equity-based compensation systems, both in old industries and in the newest high-tech sectors; and assess the "state of the art" of measuring and accounting for investments in human capital.

This book is the result of a joint Brookings-MIT conference. In addition to the editors, authors include Eileen Appelbaum, Laurie Bassi, Avner Ben-Ner, Peter Berg, Joseph Blasi, Timothy Bresnahan, Eric Brynjolfsson, Allen Burns, Peter Cappelli, Greg Dow, Lorin Hitt, Douglas Kruse, Baruch Lev, Julia Liebeskind, Jonathon Low, Daniel McMurrer, Louis Putterman, Charles Schultze, and Anthony Siesfeld.

This book deals with the concepts of leadership and communication in business organizations, initially on a general level and then in detail through an analysis of specific cases. First the book provides a contextual framework to explain the role and importance of the topic. The foundation is provided by selected behavioural and situational theories. Then 15 different leadership models and their respective communication strategies are specified. The interaction of leadership and communication is examined explaining organizational communication and its tools. In the third part the book looks in detail at the glass, textile and confection industries. It examines the relationship between socio-demographic variables of employees, leadership types and communication styles and systems of managers in these sectors. The results of this study provide researchers and professionals with a number of suggestions for more effective organizational communication and better leadership practice.

"Improvisational Negotiation" presents an original approach for mediators, negotiators, and other dispute resolution professionals. Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict - families, organizations, corporations - and shows how mediated negotiations help them to reach a successful resolution.

Unlike most books on the topic, "Improvisational Negotiation" does not focus on theory, philosophy, or formulaic procedures. The book highlights entertaining true stories that illuminate the skills and tools a good mediator uses to direct a successful negotiation and then asks the questions: What happened? and What strategies can we learn?

As increasing numbers of women enter the workforce, it has become more and more common to find husbands and wives who are both committed to careers in the public sector. This book offers the first detailed analysis of this important new segment of the workforce. Based on extensive surveys, it presents a comprehensive profile of public sector career couples and explores solutions to common problems faced by human resource managers in this field.

The authors first examine dual-career couples as a segment of the workforce, the lifestyles of these couples, and the challenges they face in work and family life. Current management practices in the public sector are carefully considered, with special attention to the recruitment and retention of dual-career couples in the face of prevailing anti-nepotism policies. In addition to providing guidance on legislative issues and judicial policies that affect the employment of dual-career couples, the authors develop a model of interpersonal and management skills for integrating dual-career couples into the workplace. Finally, strategies for resolving policy obstacles are suggested. A valuable tool for human resources professionals, this book will also be of interest in the areas of labor relations, public administration, and policy studies.

Micromanagement is a killer. Surveys indicate that 79% of workers believe that they have been micromanaged, with 71% reporting that it has interfered with their ability to perform their job. The impact: micromanagement keeps most organizations from attaining optimal success, or sometimes from achieving any success at all. Fortunately, you have the solution. Flip the Pyramid shows you how to supercharge the efficiency of your organization, creating a powerful tribal culture that not only engages, aligns and empowers the talents of every last employee, but ultimately transcends the company itself to fully engage your customers. Flip the Pyramid turns the traditional org chart on its head, showing how to fully engage the innovation and power in each individual to take your company to the top.

This highly useful reference outlines best practices in key areas of human resources that are not only fair and equitable, but that can withstand legal scrutiny. Industrial/organizational experts apply their empirical knowledge and practical experience to aspects of HR that are commonly litigated, including broad and specific topics in testing of potential employees, disability issues, compensation and pay equity, and work hours. The book is written to be accessible to readers currently in HR-related graduate-level training as well as HR practitioners with or without background in industrial/organizational psychology. And to add to its utility, chapters feature practical strategies for addressing each of the legal issues presented. Among the topics covered: Measuring adverse impact in employee selection decisions. Using background checks in the employee selection process. Disabilities: best practices for vulnerabilities associated with the ADA. Physical abilities testing. Wage and hour litigation. Clinical psychological testing for employee selection. Conducting compensation equity analyses. Practitioner's Guide to Legal Issues in Organizations brings clear, up-to-date information to graduate students studying human resources, management, industrial/organizational psychology who are interested in legal issues, as well as applied HR practitioners such as industrial/organizational psychologists, human resources generalists, management and labor economists.