This book brings together leading scholars in the field to provide insights on economics of education. The book begins with an overview of education and human capacity development and looks at the production of education through individuals' learning, education financing, and the role of individual circumstances. It also analyses the complex relationship between education and mobility and highlights what key challenges for education systems in a global world are. Each chapter provides detailed analysis of interesting and policy-relevant topics in the fields of education economics and human capacity development. This book is a useful reference for those who wish to understand the changing landscape and models of higher education in the context of digital advances and innovation. It will also be of interest to those in the areas of education and training.

The book provides a collection of cutting-edge, multi-disciplinary research-based chapters on work, workers and the regulation and management of workplace health and safety. Featuring research from Australia, Europe and North America, the chapters traverse important historical examples and place important, emerging contemporary trends, like work in the gig economy, into wider international and historical perspectives. The authors are leading authorities in their fields. The book contributes to advancing our knowledge - empirical and theoretical - of the ways in which labour market dynamics, management strategies, state regulation and public policy, and union organisation affect outcomes for workers. It features in-depth exploration of, and reflection on, some of the major labour market challenges facing workers, and analysis of strengths and weaknesses of responses to those challenges, whether via management, state regulation or collective employee voice. The chapters highlight shifts in in/equality of outcomes; access to security and flexibility at work; genuine access to workplace voice and decision-making; and the implications of different avenues and mechanisms for regulating work and employment. The text is aimed at researchers, undergraduate and postgraduate students in work and organisational studies, industrial/employment relations and human resource management, workplace (or occupational) health and safety, employment law, and labour history. It will also be of particular interest to policy makers and practitioners working in the field of workplace health and safety.

Fear is a fundamental emotion, a process combining four elements: physiological arousal, subjective feelings, cognitive interpretation and behavioural expression. The notion of fear is related to such terms as apprehension, uncertainty, risk, anxiety, horror. Fear has always accompanied people. It is ubiquitous, but its level rises when people pursue tasks or objectives, are controlled or assessed. Hence, its strong presence in management processes. This book illustrates various types of fear, its sources and consequences, as well as reduction methods. The authors discuss notions related to fear (e.g. uncertainty, anxiety), the significance of fear and its roles from the points of view of business owners, employees, trade unions, and managers, as well as the roles of fear in various management concepts. They present various methods and tactics of employee intimidation including humiliation, false accusations, excessive control, blackmail, bullying, and harassment. The objective of Management, Organization and Fear: Causes, Consequences and Strategies to make the reader aware of economic and social benefits available if an organizational environment is free from fear. It aims to ensure that the reader knows how to reduce fear and how to defend against its negative consequences and will therefore be of value to researchers, academics, managers, and students in the fields of organizational studies, human resource management, work and organizational psychology, and sociology.

Coaching has become a global business phenomenon, yet the way that coaching has evolved and spread across the globe is not unproblematic. Some of these challenges include: different types/genres of coaching; understanding and relevance of different coaching philosophies and models in different cultural contexts; equivalency of qualifications and coach credentials, as well as questions over standards and governance, as part of a wider debate around professionalization. Coaching then, as with the transfer of knowledge and professionalization in other disciplines, is not immune to ethnocentricity. Through a combination of adopting a meta-analysis of coaching, supported with narratives of coaching practice drawn from different socio-political/cultural contexts, the aim of this book is to challenge current knowledge, understanding and norms of how coaching is, or should, be practised in different cultural contexts. This book will provide a foundation for further research in coaching as an academic field of study and as an emerging profession. It will resonate with critical scholars, coach educators, and coach practitioners who want to develop their praxis and enhance their reflexivity and be of interest to researchers, academics, and students in the fields of business and leadership, human resource development, organizational learning and development, mentoring and coaching.

This book explores the identified research gap and new field of study of organizational reliability. It develops a definition and theoretical internal structure of the notion of organizational reliability as well as a theoretical background describing the structure of its three pillars, and it showcases a set of organizational solutions dedicated for the enhancement of organizational reliability. The book explores the idea that there are new capabilities needed in every organization: reliability capabilities aiming at enhancing and sustaining the reliability of entire organizations and reliability of management, information technology and human resources. The reliability capabilities are understood as the abilities to anticipate and explore potential and occurring hazards, prevent and resolve disruptions, and learn from the problems in order to maintain a proper organizational performance in both normal and abnormal situations. Based on these three pillars, the book concerns the issue of various organizational solutions in order to indicate a set of them, which supports obtaining and maintaining organizational reliability. The book is recommended reading for researchers, academics and students in the fields of management, and entrepreneurs trying to boost the reliability of their organizations.

This edited volume examines how forces of globalization, demographic and technological change are manifested and accommodated in an emerging economy such as Indonesia, which has a large workforce pool. Using the human resource development framework, the book explains the opportunities and challenges in developing human capabilities to support current and future living standards. It looks at human development challenges across the spectrum of workforce skills and across the spectrum of formal and informal labour markets. Through the case study on Indonesia, this book presents many of the features and issues that are present in emerging economies as they grapple with human resource development in the globalized and networked era. This book will appeal to researchers and policy makers working in the areas of human resource and economic development.

Analyzing the lack of diversity among opera executives, this book examines the careers of executive opera managers of color in the U.S. By interrogating the impact of race on arts managers' careers, the author contemplates how opera might attract and retain more racially diverse arts managers to ensure its future. With a focus on the U.S., research is contextualized via qualitative data to explore, enhance, and institutionalize access, diversity, equity, and inclusion (ADEI) in the opera industry. In a revealing series of expert-conducted interviews, the author poses illuminating questions, such as: what if an inability to recruit and retain diverse executives is the primary source of opera's challenges? if more racially diverse opera executives existed, would the art form persist in struggling to find its place in contemporary society? from where will the next generation of diverse opera managers emerge? As the magnitude of the global diversity problem grows within the creative and cultural industries, this book serves as a guide for Arts Management practitioners and students who may view their class, different ability, ethnicity, gender, race, or sexual orientation as a liability in their pursuit of executive careers.

Understanding experience at work, especially in toxic organizations, is a multidimensional undertaking that must include all senses. The use of applied poetry has its primary value as an evocative approach to sensing, knowing, and understanding workplace experience. Poetry at its best condenses into relatively few words, metaphors, and images what conventional social science narratives would take much longer to articulate. Where poetry often hints and alludes, narrative seeks to spell out, expound, and complete. Where poetry leaves much mental space for the listener or reader to fill in with one's imagination, narrative fills in the spaces with rich detail. Applied poetry and its contextual stories offer a way of accessing workplace experience that is unique and valuable in terms of understanding lives at work. The use of complementary psychodynamic theories, like all theories, is a way of trying to account for what we have found and experienced and in particular why it happened. "Why," the authors suggest, is critical in terms of understanding the sensing, images, and metaphors evoked by the poetry and stories that may resonate with hearers and readers for reasons that are unconscious and are rooted in the past. These transferences that come forward from life experience into the present are the critical data we work with. These are the data of psychoanalysis. This book both widens and deepens the scope of organizational research offered by other researchers, theorists, and approaches to understanding, interpreting, explaining, leading, and consulting with workplace organizations. Its triangulating integration of applied poetry, experience and stories behind the poetry, and the three psychoanalytic models of explaining life in workplaces, is a new and distinct contribution to organizational research, leadership, and consulting efforts to help organization members solve real, underlying problems and not offer simplistic, formulaic solutions based solely on a study of the organization's surface. It will be of interest to researchers, academics, and students in the fields of organizational studies, leadership, and management.

One box of chemicals mistaken for another. Ingredients intended to be life-sustaining are instead life-taking. Families in shock, healthcare providers reeling and fingers starting to point. A large healthcare system's reputation hangs in the balance while decisions need to be made, quickly. More questions than answers. People have to be held accountable - does this mean they get fired? Should the media and therefore the public be informed? What are family members and the providers involved feeling? When the dust settles, will remaining patients be more safe or less safe? In this provocative true story of tragedy, the authors recount the journey travelled and what was learned by, at the time, Canada's largest fully integrated health region. They weave this story together with the theory about why things fall apart and how to put them back together again. Building on the writings and wisdom of James Reason and other experts, the book explores new ways of thinking about Just Culture, and what this would mean for patients and family members, in addition to healthcare providers. With afterwords by two of the major players in this story, the authors make a compelling case that Just Culture is as much about fairness and healing as it is about supporting a safety culture.

Access. Inclusion. Diversity. All people deserve to be embraced by their community. Autism Friendly Cities: How to Create an Inclusive Community is the first book designed to guide city leadership and staff through the processes of training and evaluation, development, and implementation of an Autism Friendly initiative that will help you open your doors to everyone. People with autism should be able to participate in all that is offered and facilitated by their city, including services, activities, events, and points of connection. Being an Autism Friendly City is not only socially responsible, it will improve engagement, outreach, economic development, and resident satisfaction.

This book argues that employers' organizations are resilient organizations that adapt to changing circumstances by developing new practices. Adaptation has been prompted by changing economic and social contexts, including state interventions and union activities. Contexts vary over time, across countries and world regions. The purpose of the book is to explore these variations and their impacts on employer organization. The book covers the following themes across four book sections: theoretical perspectives on employer collective action; employers' organizations in different types of capitalism; different types of employers' organizations; and international and comparative employer interest representation. Theoretical explorations examining employer power, political preferences, meta-organizing, and ideological foundations are complemented by studies of employers' organization in China, Denmark, Australia, Germany, Turkey, Canada, and the UK. Different types such as regional and international employers' organizations are also examined. The book is one of the few edited volumes to examine employer collective action within work and employment, and is the first since 1984 to consider western and non-western contexts. The book will be of interest to employment relations and sociology of work researchers, scholars, advanced students, and practitioners as it brings new perspectives to an understudied actor in employment relations: employers' organizations.

This book is a repository of HR cases that demonstrate multiple challenges faced by the corporates. All the cases are written with predefined objectives so as to equip the students with conceptual learning and real life experience. These cases will also help researchers, budding professionals and academics to address critical issues and apply strategic solutions to the complexities. Print edition not for sale in South Asia (India, Sri Lanka, Nepal, Bangladesh, Pakistan and Bhutan)

Conversation: the heartbeat of our organisations. Right now, we're at risk of losing the art of doing it well. We need to radically change how we talk to each other, to create workplaces where people feel they belong and can thrive. This book will help you understand how to grow your conversational wisdom to create more inclusive and collaborative environments and to make work more meaningful. Conversations carry the greatest potential to impact culture, performance, brand, and engagement. Yet conversation is an under-rated and under-developed skill. Emily Cosgrove and Sara Hope have spent the last 25 years helping people and organisations strengthen human connection through the power of conversation. Drawing on their experience of working with organisations from global jewellers to charities, professional services to B-Corporations, they share a wealth of tips, tools, stories, and case studies. Written in a style that is easy to understand, they offer advice on how to get the best out of conversations and get underneath some of the challenges we all face. This is essential reading for learning and development experts, people leaders, coaches and mentors, and HR managers.

People are four times more likely to leave a job because of something going on in the office than for an outside opportunity. Employee engagement and retention expert Leigh Branham offers real solutions to help you overcome the costly problem of employee turnover. The book examines the factors that contribute to turnover--such as manager relationships, lack of trust in senior leadership, company culture, salary, and benefits--and teaches you how to navigate these obstacles and avoid them in the first place. In The 7 Hidden Reasons Employees Leave, you'll learn skills such as: aligning employee expectations with the realities of the position, avoiding job-person mismatches, and providing feedback and coaching that breed employee confidence. Now incorporating results from Branham's "Decision to Leave" post-exit survey, the second edition features new research in employee engagement as well as innovative best practices for retaining employees in a down economy. By revealing what can be done to hold on to the people who provide the most value to the organization, The 7 Hidden Reasons Employees Leave helps you increase their teams' morale, productivity--and the company's bottom line.

Is your organization strategically prepared for the digital and distributed workplace? Technology, data analytics and artificial intelligence already impact how people work and engage with organizations. A dispersed workforce, greater transparency, social change, generational shift and value chain disruptions are driving new behaviors and expectations from the workplace. Together, these trends are shaping a new era of distributed and digitally enabled network of workers where the work comes to workers instead of the workers going to work. In Humans at Work, employee and workplace experience experts Anna Tavis and Stela Lupushor advocate for the adoption of human-centric practices as a critical and necessary part of adapting work and workplaces to the future of work. Outlining the four factors (digitization of work, distributed workplaces, organizational redesign and changing workforce) driving the dramatic changes in the workplace, each chapter provides examples of how innovative companies are building workplace infrastructure and reshaping norms, serving new markets and adopting new technologies. Filled with examples from both start-ups and established companies, Humans at Work is the workplace leader's guide to building a workplace that creates market value by making work more human.

"When Dick Grote, in the Foreword to this book, writes that "nothing's changed," he is not speaking to the state of the human resources field or the art of performance management, both of which have evolved continuously, profoundly, and for the better.

Nor is he describing the content of the new second edition, which, in fact, contains comprehensive material on a whole new generation of jobs in technology, customer service, and other rapidly changing fields, plus brand new examples and two full case studies.

What's not changed is the fact that author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick's four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance.

The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you'll need to implement a program that gets maximum results.

The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization.

Examples and eye-opening Notes from the Field both reinforce and complement the author's sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization's specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment.

The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more.

While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal mechanism and coaching program. The other is that there is no one more knowledgeable about how to do it than Donald Kirkpatrick."

" A good appraisal system can serve as an effective structure for culture change within an organization -- and it can help ease one of every manager's most dreaded duties. Now, based on 25 years of experience, Dick Grote gives readers everything they need to make the process work well, including:

* what an ideal system looks like

* the available options and approaches

* how to evaluate performance, write a fair appraisal, and conduct the actual appraisal discussion

* how to create a system from scratch or optimize the one already in place

* critical issues that must be considered, including employee development, pay, and legal concerns

* emerging trends that influence the process -- such as 360-degree feedback, teams, the use of software

* actual appraisal forms from 12 companies, as well as scripts, diagrams, checklists, worksheets, flow charts, and sample policies"

This book introduces predictive analytics in sports and discusses the relationship between analytics and algorithms and statistics. It defines sports data to be used and explains why the unique nature of sports would make analytics useful. The book also explains why the proper use of predictive analytics includes knowing what they are incapable of doing as well as the role of predictive analytics in the bigger picture of sports entrepreneurship, innovation, and technology. The book looks at the mathematical foundations that enhance technical knowledge of predictive models and illustrates through practical, insightful cases that will help to empower readers to build and deploy their own analytic methodologies. This book targets readers who already have working knowledge of location, dispersion, and distribution statistics, bivariate relationships (scatter plots and correlation coefficients), and statistical significance testing and is a reliable, well-rounded reference for furthering their knowledge of predictive analytics in sports.

Leadership has gone through many changes in the last couple of decades. We have realized that outstanding leadership is not about being authoritarian and exercising control. It is not only about the intelligence quotient (IQ) but also about emotional intelligence. To be an exceptional leader, you need several essential skills, all of which you can learn. The skills are nuanced with emotional intelligence, which you can gain. This book is unique: the author weaves leadership ideas with the song titles of The Beatles, making this book fun, playful, thoughtful, and valuable. Each chapter is organized with the key message on a leadership attribute prompted by a Beatles' song title, tips on becoming better on the topic, a practice suggestion, questions to ask yourself to think about the message, and resources for more reading. The author begins each chapter with how and why she chose the song and includes fun facts. It's an engaging book that blends the words of perhaps the greatest rock band ever-The Beatles-with the basic principles for becoming a better leader.

Malaysia and South Africa implement the most extensive affirmative action programmes worldwide. This book explores why and how to effect preferential treatment which has been utilized in the pursuit of inter-ethnic parity, specifically in higher education, high-level occupations, enterprise development and wealth ownership. Through methodical and critical analyses of data on education, workforce and population, the book evaluates the primary objectives of increasing majority representation in education, employment, enterprise and ownership. The book also critically considers questions of the attainments and limitations of ethnic preferential treatment in reducing disparity, the challenges of developing capability and reducing dependency and the scope for policy reforms.

The ability to manage this diversity successfully has become a basic strategy for corporate survival. Beyond Race and Gender supplies a sorely needed Action Plan, extensive case studies, and a series of tough questions and answers to get readers thinking deeply about what elements are blocking the full use of the human talent available. In this visionary work, R. Roosevelt Thomas, Jr., rouses organizations to face the facts and embrace the challenges--because it is the only efficient way for America to compete and prosper.

* A foundational and seminal text, that is widely used in coaching at all levels. * Written by one of the leading international figures in coaching. * Fully updated, the fourth edition includes two brand new chapters on inner purpose and somatic intelligence.

* Presents immediately applicable, easy-to-use formula created for every leader and group member to evaluate team unity - and increase team performance * Goes beyond addressing the symptoms of disunity, to provide the tools to correct the problem of a poorly performing team at its base * Introduces a methodology that has been applied to well over 100 teams with tremendous results

Focusing on the experiences of foreign employees working in Japanese firms, this book identifies the trends and realities facing both expatriates and firms in the current landscape of the Japanese labour market. By utilising interview data from both expatriates and Japanese HR staff, this study identifies the fact that self-initiated expatriates often do not remain in Japanese firms for long and highlights the main factors that influence their decisions to leave; including difficulty adjusting to Japan's lifetime employment system, seniority-based pay, and the prevalence of unpaid overtime. The book reveals that whilst Japanese firms are adjusting to improve the retention of foreign employees, there remains a clear expectation gap between the two sides. Moreover, it outlines further potential adjustments that could be implemented to reduce the turnover rate of expatriates and create a more harmonious workplace both for expatriates and for local employees. This is an urgent challenge for Japan as it faces labour shortages. Featuring an in-depth exploration of first-hand experiences from direct testimonies of expatriates in Japanese firms, this book will be a valuable resource for academics and students of Japanese studies, human resource management, and organisation studies.

Contesting Inequality and Worker Mobilisation: Australia 1851-1880 provides a new perspective on how and why workers organise, and what shapes that organisation. The author's 2018 Origins of Worker Mobilisation examined the beginning of worker organisation, arguing inequality at work, and regulatory subordination of labour, drove worker resistance, initially by informal organization that slowly transitioned to formal organisation. This new volume analyses worker mobilisation in the period 1851-1880, drawing data from a unique relational database recording every instance of organisation. It assesses not only the types of organization formed, but also the issues and objectives upon which mobilisation was founded. It examines the relationship between formal and informal organisation, including their respective influences in reshaping working conditions and the life-circumstances of working communities. It relates the examination of worker mobilisation to both historical and contemporary contexts and examines mobilisation by different categories of labour. The book identifies important effects of mobilisation on economic inequality, hours of work (including the eight-hour day and the beginnings of the weekend) and the development of democracy. It will be of interest to researchers, academics, and students in the fields of social mobilisation, social and economic history, industrial relations, labour regulation, labour history, and employment relations.