This major collection examines both the human resource dimensions of environmental management and how environmental management impacts on human resource departments. Contributions from international experts in both academia and business look at current theory and best practice in environmental TQM, education, training and communications. Greening People argues that, if a company is to adopt an environmentally-aware approach to its activities, the employees are the key to success or failure. Realistically, it is only through the energy, performance and personal commitment of each employee within an organisation that business will move towards sustainable industrial development.

The coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. Many employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely - at home, in the local cafe, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. It will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of homeworking first-hand.

The purpose of this book is to awaken leaders to the unique opportunities now present in the areas typically delegated to Health & Safety. It is a strategy to utilize existing resources to fully develop and engage human potential to catapult business achievement. The confluence of COVID-19, the resulting burnout, the attention on diversity, equity and inclusion generated by the Black Lives Matter movement and the 'great resignation' which continues to create openings to fundamentally change how we address personal development, sustainable growth and social responsibility. The argument within is that the better we manage the social aspects of the organization, the better our business results. Elucidating to the reader the societal shifts of workplace culture in recent years, this text expertly analyses the importance of mental health in the workplace, whilst also explaining how management and HR departments can improve. It examines who is responsible for generating psychological safety and provides relationship strategies that will improve performance. The critiques in this text establish why it is imperative for business leaders to concentrate on how their company culture affects their employees, and whether their employees feel safe, seen and supported. The concepts and practices in this book are the ones that leaders have used across the ages to create commitment, accountability, and excellence. Managers will benefit from a deeper understanding of how these issues impact every aspect of organizational performance. This book is essential reading for executives, leaders and those interested in leadership. They could be in the C-suite, operations, health & safety and HR. It is also directly relevant to organization development and change management specialists interested in including safety within their practice.

The rates of medical bullying, absences by LGBT+ professionals due to lack of safety in the workplace, and subsequent suicidality for LGBT+ youth and adults are exponentially higher than for non-LGBT+ youth and adults. As a result, many LGBT+ patients and professionals are suffering needlessly, and many business leaders are unsure of what to do. This book solves that problem. Featuring real-life situations and scenarios, a glossary, and further resources, this book enables professionals in a variety of business roles to integrate foundational concepts into their everyday interactions with potential and current employees to create an overall medical workplace culture that nurtures a welcoming, inclusive, and affirming environment for all. This book can be utilized by independent readers, department teams, and entire medical corporations reading experiences. Setting out best practices and professional guidance for creating an LGBT+ inclusive medical workplace, this approachable and easy-to-follow book guides medical leaders and anyone working in a medical facility toward appropriate and proven ways to create safer working environments, update workplace policies, enhance hiring and staff retention protocols, and better support LGBT+ employees in the workplace as well as for LGBT+ patient experiences. The real-life scenarios are a unique feature of this book. While many offer information, this book is practical and requires active engagement with the material for the reader. The scenarios offer the reader the opportunity to try out the foundational knowledge they obtained in earlier chapters by giving real business place experiences that others have been challenged by. After reading the scenario, there are intentional pointed thought questions, which can be used for discussion if the book is read in groups or teams. This encourages teamwork and shared learning. Then, readers will receive guidance from America’s leading LGBT+ expert, who uses her 25+ years of experience to guide the reader as if they were receiving individualized guidance right from her to them!

* Rather than teaching about racism or the need to become anti-racist, it offers action steps for fighting racism. * Readers will learn concrete ways to dismantle racism in their communities, workplaces, and organizations and transform these entities into forces for justice. * Most books discuss racism in a social context, whereas this book discusses racism in community, professional, and organizational contexts.

Appeals to a broad audience (both leaders and employees) because it offers guidance on how to develop an individual's sense of belonging as well as an inclusive environment. The book is based on robust and sound research and written by an author with extensive experience in leadership development. Goes beyond just the issue of diversity and discusses the importance and characteristics of belonging for all individuals irrespective of their minority status.

Most of us believe that every event has a cause and effect. We often feel there is someone or something we can put the blame onto besides ourselves. We may blame everyone from our parents to our bosses. Discouragement and unhappiness are ways of life for many of us.
Now there is a book that addresses these realities.Skills of Encouragement provides opportunities for readers to improve their self-esteem and personal skills through practical exercises.
Learn how to achieve a positive approach to living. Dynamic power is set free when you know how to focus on the positive potential within yourself. The authors have identified the process of encouragement that can produce an exciting, fulfilling and ultimately happy life.

Students taking a personnel or human resources management course often do not enter the course bursting with curiosity or unbridled enthusiasm. After all, what kind of excitement can there be in studying how to process payroll, check employment references, or learn about some arcane government regulation? It is unfortunate and ultimately self-defeating if such a mindset about human resources persists, because in today's business world, organizational success and competitive advantage come from the "people" side of the business--a workforce that is highly competent and committed to the success of the organization. The key for students in this field is to learn how to use human resources management (HRM) to achieve this advantage.
It is important for students to learn to identify, develop, and manipulate policies and programs to produce desired outcomes. A wide range of critical HRM experiences are presented in this book as either exercises, applications, or experiments--all designed to help students see the choices available and experience their implications in managing the organization. They also offer examples of how HRM function must operate within a framework of rules and regulations.
More specifically, this book contains over 30 different situations that illustrate both classic and contemporary human resources problems. It covers the entire spectrum of HRM from establishing policies and goals, through job analysis and evaluation, personnel planning, selection and appraisal, to compensation and benefits, training, organizational improvement, and safety and labor relations. Most of the situations described are drawn from the real-life experiences of managing human resources, including several cases from today's headlines.
The case exercises, applications, and experiments are designed to be used as part of regular classroom instruction and can be used with any textbook. The exercises incorporate a number of different learning processes, including case discussions, self-assessments, interviews of others, data analysis, team teaching, testing, experimental observation, program creation and design, role-playing, exercise simulations, training, and participation in experiments. The teacher can use these experiential learning activities to supplement regular classroom instruction; the activities clarify, crystallize, and expand the understanding gained from the lectures.
Of special interest:
* All of the exercises can be conducted during class times or can be used as homework assignments.
* The instructor's manual is organized for easy use with a summary of each case, guidelines for administering each case, plus supplemental or background information.
* An exercise planning table links each exercise with the chapters found in a number of the most commonly used HRM textbooks.
* Most of the cases are based on actual events, drawn from the author's professional or consulting experience or from events first reported in the national media. Each case is intended to replicate and carry a high degree of fidelity to "real world" conditions as fully as possible.
* The experiments in the book are intended to serve as both discovery processes and illustrations of the procedures and rules invoked in developing human resources systems. In many of these experiments, students draw on their own background and perspectives to test out various points of view. The experiments illustrate some of the underlying research that often serves as the basis for HRM policies and procedures.

The current way of treating people at work has failed. Globally, only 30% of employees are engaged in their jobs, and in this fast-paced world that's just not enough. The world's best companies understand this, and have been quietly treating people differently for nearly two decades. Now you can learn their secrets and discover The Engagement Bridge(TM) model, proven to build bottom line value for companies through sustainable employee engagement. Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo. Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment, and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader. The book follows the clear and proven Engagement Bridge(TM) model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success. Build it is packed with tips, tools and real-life examples from employers including NASDAQ, Unilever, IBM, KPMG, 3M, and McDonald's to help you start doing this not tomorrow, but today. Readers will learn: How employee engagement helps companies perform The key factors that drive engagement, and how they work together What the world's most rebellious companies have done to break the rules of traditional HR and improve engagement How to implement The Engagement BridgeTM model to boost productivity, innovation, and better decision-making Unique in this category, Build it is written from two sharply different perspectives. Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $300m category leader in employee engagement technology. Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.

Managing People Effectively in a Hybrid Workplace is designed to ensure that both aspiring and experienced people professionals are equipped with in-depth knowledge of how workplace structures are being disrupted by new technology and working models. It explores analytics and capability to provide evidence-based insights that can shape employee experiences, support adaptation to changing business conditions, navigate risk, drive workplace performance, harness collaboration and open up new possibilities for HR and the organisation. The book has been designed both as a text to support students studying HRM on university programmes and as a handbook for professionals wishing to update their knowledge in contemporary HRM. The book also supports the core and specialist knowledge and core behaviours in the CIPD Profession Map.

The book provides a fresh and distinctive perspective on one of the most important topics for CEOs and senior executives in corporations. The book provides easily accessible insights that gives voice to leaders of household-named companies from across the globe. The book is based on in-depth research that combines a highly practical approach, in-depth interviews with CEOs, executives, and headhunters in leading corporations.

Employment: A Key Idea for Business and Society introduces a topic that many of us take for granted yet is central to how we understand business and management. Most people work for the majority of their lives and in recent years, employment has become a topic of popular debate, particularly asking what the future of work could be. Much of this has focused on the role of technology and automation, as well as the growth of the gig economy and new forms of work. This book provides new ways to think about our own experiences of work and debates on employment. The book covers the history of employment, key changes to work, and a global perspective. The major debates in employment are introduced, providing theories for readers to develop their own perspectives. In particular, the book reappraises management theory, the role of workers' agency in changing work, surveys the state of current research and methods, and sketches out the key changes on the horizon for employment. This book will provide students with a critical introduction to employment, equipping them with the resources to research, understand, and rethink the topic.

This volume explores the management concept whereby companies integrate social and environmental concerns in their business operations and in their interactions with their stakeholders. This practice also benefits the company and helps it to reach its strategic goals. This volume takes interdisciplinary and multidisciplinary perspectives to exploring a multitude of themes in CSR, including corporate social responsibility in conjunction with employee quality of life, globalization, industry sustainability, environmental accountability, academic spin-off, education, empowerment of women, corporate reputation, expenditures for CSR purposes, and more. The chapter authors consider the impacts and outcomes along with the emerging challenges of incorporating CSR in an organization's business strategy. This volume is an important academic journey into some of the most relevant yet understudied issues of today. This volume will be a valuable resource for faculty and students in business as well as for industry professionals, researchers, and others.

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.

Value creation is the bedrock of business. It's what sets you apart from your competition, secures long-term customers, and brings distinct meaning to your brand and your solution. Without creating a value for your business, your unique offering will be seen as just another commodity in the eyes of your target market. It's in every business leaders' vocabulary and uppermost in their overall strategy. In fact, it is considered to be the purpose o a company according to the Business Roundtable and the World Economic Forum. Many companies and leaders seek to create value but do not know how. As a result, they continuously create value and but the result is they unconsciously destroy what they've build. To create long-term value, organizations need to put in place the infrastructure, capability and relationships (tangible and intangible assets) that enable them to meet the needs of their customers and stakeholders. This book is intended to make value creation understood and used by executives and managers. The book describes value creation in its various nuances, how it arises, how it is used, and the width of value creation, from how it impacts a company and how that company can become more successful by creating value for customers. The author also provides tips for CEOs, managers, HR and other professionals on how to succeed in value creation as a long-term strategy. The author also uses numerous examples and case studies to illustrate points being made.

Human error is here to stay. This perhaps obvious statement has a profound implication for society when faced with the types of hazardous system accidents that have occurred over the past three decades. Such accidents have been strongly influenced by human error, yet many system designs in existence or being planned and built do not take human error into consideration.; "A Guide to Practical Human Reliability Assessment" is a practical and pragmatic guide to the techniques and approaches of human reliability assessment HRA. lt offers the reader explanatory and practical methods which have been applied and have worked in high technology and high risk assessments - particularly but not exclusively to potentially hazardous industries such as exist in process control, nuclear power, chemical and petrochemical industries.
A Guide to Practical Human Reliability Assessment offers the practitioner a comprehensive tool-kit of different approaches along with guidance on selecting different methods for different applications. It covers the risk assessment and the HRA process, as well as methods of task analysis, error identification, quantification, representation of errors in the risk analysis, followed by error reduction analysis, quality assurance and documentation. There are also a number of detailed case studies from nuclear, chemical, offshore, and marine HRA'S, exemplfying the image of techniques and the impact of HRA in existing and design-stage systems.

Human error is here to stay. This perhaps obvious statement has a profound implication for society when faced with the types of hazardous system accidents that have occurred over the past three decades. Such accidents have been strongly influenced by human error, yet many system designs in existence or being planned and built do not take human error into consideration.; "A Guide to Practical Human Reliability Assessment" is a practical and pragmatic guide to the techniques and approaches of human reliability assessment HRA. lt offers the reader explanatory and practical methods which have been applied and have worked in high technology and high risk assessments - particularly but not exclusively to potentially hazardous industries such as exist in process control, nuclear power, chemical and petrochemical industries.; "A Guide to Practical Human Reliability Assessment" offers the practitioner a comprehensive tool-kit of different approaches along with guidance on selecting different methods for different applications. It covers the risk assessment and the HRA process, as well as methods of task analysis, error identification, quantification, representation of errors in the risk analysis, followed by error reduction analysis, quality assurance and documentation. There are also a number of detailed case studies from nuclear, chemical, offshore, and marine HRA'S, exemplfying the image of techniques and the impact of HRA in existing and design-stage systems.

Electronic technologies can be used to facilitate educational exchanges between people in three ways - by writing, by speaking and listening, and by displaying and seeing. In other words, by text, audio and video. For this analysis of the powerful impact new technologies are likely to have on education, Robin Mason has chosen computer conferencing, audiographics and videoconferencing as the prime examples of such media. Destined to combine eventually as multimedia desktop conferencing, the three systems are at present quite distinct. Mason looks at each in turn, highlighting benefits and pitfalls, and bringing together for the first time information from a previously bewildering range of sources. This clear and explanatory overview is then illustrated by a series of case studies from around the world, detailing applications in a selection of real contexts. This topical, well-informed and reassuringly straightforward book will be of great value and interest not only to open and distance educators in educational, training and industrial settings, but to practitioners working at all education levels, ages and situations.

Developing Human Resources is aimed at managers wishing to understand their role in human resource strategy. In a clear, succinct way the authors cover the skills and techniques required to design and implement an effective HRD policy. In addition, they tackle the important tasks of team building, recruitment and change management, as well as the role you play in motivating and appraising your staff. Real examples and case studies are used throughout to illustrate points in a practical context.

Developing Human Resources is designed to provide the underpinning knowledge and understanding required for any competency-based management course. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Rosemary Thomson and Dr Christopher Mabey are both lecturers in human resource management at the Open Business School.
Series adviser: Paul Jervis
The Institute of Management is the leading management institute in the UK and the largest in Europe. The institute embraces all levels of management from management students to senior executives. It offers a unique range of services for all management disciplines, enabling managers to develop themselves throughout their careers. If you would like to hear more about the benefits of individual or corporate membership, please contact: Dept HM Institute of Management Cottingham Road Corby NN17 1TT 0536 204222
Clearly and succinctly written
Covers the skills and techniques required to design an effective HRD policy
Endorsed by theInstitute of Management

"Some people just can't take criticism. And some people just can't give it--not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functioning, to name a few. This empowering book helps readers take the sting out of criticism--and transform it from a destructive, demoralizing disaster into an energizing, educating experience that builds relationships and increases individual and organizational success. Using real-life scenarios and the author's 21 tips to positive criticism, readers will learn to: * Think of criticism as a positive thing * Become strategic criticizers and develop their skill in using the power of positive criticism * Stay cool, calm, and collected when giving or getting criticism * Criticize their boss--without getting fired, and more."

As a young entrepreneur who turned a small PR business into a highly successful international communications firm, author Jennifer Prosek experienced firsthand the power of instilling an "owner's mind-set" in every employee. Now, in this inspiring book, she explains the key for any company--large or small--to building a workforce dedicated to generating new business, creating new products and services, and sustaining growth. Army of Entrepreneurs does this by teaching readers how to motivate, train, and reward their employees; provide everyone--from interns to executives--with the skills and support they need; and refresh and evaluate programs and systems over time for continuous results.Great businesses aren't built by a single leader or rainmaker. Having a pool of employees who act as though they own the business results in increased motivation, increased productivity, and a supercharged desire to succeed. Army of Entrepreneurs shows how to transform any workforce and reap the rewards.

"Motorola. Sun Microsystems. Charles Schwab. Toyota. These global business leaders have bred excellence through innovative executive and management development organizations that go well beyond traditional job training. Known as corporate universities, these entities are essentially strategic partners of their sponsoring companies. Often working in conjunction with traditional educational institutions, they boast cream-of-the-crop faculty from the academic and business communities. Once the province of only the largest corporations, corporate universities are fast becoming the standard at smaller companies as well. This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs. Featuring contributions from experts at ten different corporate universities, academic institutions, and consulting firms, the book addresses the three major components of corporate university success: organization, content, and processes. From structural and financial models to the role of technology, from curriculum development to evaluation approaches and measuring ROI, here is a wealth of information on this major development in professional education."

This Handbook is an important contribution to knowledge about employee voice which combines a variety of approaches to the subject by drawing on different disciplines, forms and philosophies. It provides new research from a wide range of national and international experience and covers both collective and individual means of expressing the views of employees in the workplace. A feature of the Handbook is that it covers not only employment relations perspectives on the subject but also draws upon human resource management as well as organizational studies. The editors are leading authors in the subject area and have brought together both established authors and emerging scholars who have fresh approaches to the role of employee voice in organizations and society. I am sure that the Handbook will become a standard reference in the future.' - Russell Lansbury, University of Sydney, Australia'Given that employee voice has become more important recently across a range of disciplines, this book is very timely indeed. It brings together contributions from 50 well-known academics from different countries who provide a comprehensive account of employee voice from a variety of historical and contemporary angles. Crucially it also raises key questions for current and future research and practice. In my view this book should be compulsory reading for academics, policy-makers, practitioners and students in the subject area.' - Michael Marchington, University of Strathclyde and University of Manchester, UK The term 'employee voice' refers to the ways and means through which employees can attempt to have a say and influence organizational issues that affect their work and the interests of managers and owners. The concept is distinct, but related to and often overlapping with issues such as participation, involvement and, more recently, engagement. This Handbook provides an up-to-date survey of the current research into employee voice, sets this research into context and sets a marker for future research in the area. The contributors are all expert in their field. The book examines the theory and history of employee voice and what voice means to various actors, including employers, middle managers, employees, unions and policy-makers. The authors observe how these actors engage in various voice processes, such as collective bargaining, grievance procedures, task-based voice, partnership and mutual gains. The efforts that have been made to date to evaluate voice across and between firms are then assessed, before the contributors go on to open up the debate on potential new areas for voice research, with a focus on voice and its relationship to organizational inclusion and exclusion. Contributors: B. Abbott, M.M.C. Allen, A.C. Avgar, N. Balnave, A. Barnes, C. Benassi, J. Benders, C.T. Brinsfield, A. Bryson, J.W. Budd, S. Chillas, N. Cullinane, T. Dobbins, V. Doellgast, J. Donaghey, T. Dundon, J. Foley, R.B. Freeman, P.J. Gollan, R. Gomez, M.G. Menendez, J.A. Gruman, B. Harley, E. Heery, P. Holland, S. Johnstone, S. Kaine, B.E. Kaufman, T. Kretschmer, D. Lewin, A.A. Luchak, M.M. Lucio, C. MacMillan, A. Marks, W. Nienhuser, S. Owens, M.F. Ozbilgin , G. Patmore, D.M. Pohler, S. Procter, A. Pyman, A.M. Saks, M. Sameer, J. Syed, L. Thornthwaite, K. Townsend, A. Wilkinson, S. Williams, P. Willman, Y. Xu

Supervisors, project managers and CEOs should find this book useful as it deals with an emerging global reality - culturally diverse people of both genders in the workplace. The new workplace environment demands that employees be selected, evaluated and promoted on the basis of performance competency, regardless of sex, race, religion or place of origin. Focusing on workplace diversity instead of concepts of "majority" and "minority" allows managers to offer all personnel equal opportunities. Affirmative action is now aimed at developing human potential Diversity is becoming a worldwide phenomenon. Written from the North American viewpoint, this book examines the key concepts that drive American plants and offices today which are likely to be realities overseas tomorrow, and the concepts espoused in this book can be applied universally The book fills a gap in management education and development. It is a practical manual designed to teach and encourage managers to lead and strengthen the human resources of an organization.

Powerful ideas to transform hiring into a massive competitive advantage for your business Talent Makers: How the Best Organizations Win through Structured and Inclusive Hiring is essential reading for every leader who knows that hiring is crucial to their organization and wants to compete for top talent, diversify their organization, and build winning teams. Daniel Chait and Jon Stross, co-founders of Greenhouse Software, Inc, provide readers with a comprehensive and proven framework to improve hiring quickly, substantially, and measurably. Talent Makers will provide a step-by-step plan and actionable advice to help leaders assess their talent practice (or lack thereof) and transform hiring into a measurable competitive advantage. Readers will understand and employ: A proven system and principles for hiring used by the world's best companies Hiring practices that remove bias and result in more diverse teams An assessment of their hiring practice using the Hiring Maturity model Measurement of employee lifetime value in quantifiable terms, and how to increase that value through hiring The Talent Makers methodology is the result of the authors' experience and the ideas and stories from their community of more than 4,000 organizations. This is the book that CEOs, hiring managers, talent practitioners, and human resources leaders must read to transform their hiring and propel their organization to new heights.