Our work life is changing. Every day new companies, technologies, and ideas emerge that impact how, where, and most importantly, why we work. Despite this exciting evolution, people remain the heart of change. People are tricky. People don't seem to evolve as fast as global trends. People get Stuck. Teams have people moving at different speeds with different levels of adoption in our evolving workplace. Some evolve and some don't. Teams get Stuck. Leaders, managers, and teammates struggle with this resistance and get frustrated. Frustrated people impact the performance of every organization. Organizations get Stuck. Why? The answer is deeply human and biological, rooted in the way our brain interacts with everything in the world, even work. When people feel they are losing something, they react by getting Stuck. Stuck connects over 20 years of research on our brain's reaction to the evolving workplace with real stories of people journeying through the challenge of being Stuck. The organizations, leaders, and managers who understand these concepts will evolve with the future. Those organizations will understand LOSS as a tool to achieve business WINs. This book addresses a critical concept that closes a gap in other popular business publications. Many books tell leaders and managers the process of how to change their organizations. However, many of these books lack a key mechanism for understanding human interactions. The mechanism is a biological function developed through evolution called attachment - the human need to connect to different tangible and intangible objects for support. Attachment is the reason that people connect with leaders and corporate culture, but also what creates a deep sense of loss during even the smallest changes. Stuck offers a complete understanding of attachment and how it impacts individuals, relationships, and organizations. The root of the challenge is the human need to connect to different tangible and intangible objects for support. The basis of the need for support is grounded in our need for attachment. Those who learn to understand loss through attachment behavior and the attachments of others will succeed. In addition, this book provides original data-based evidence from assessments conducted with nearly 20,000 respondents and original stories from the application of attachment concepts in more than 150 organizations across all sectors around the globe. It shines a light on attachment and use it as a lens to better understand our workplace. Stuck is not an academic study. It is a practical guide for leading the brain through change. For the first time, the authors tell stories that demonstrate their research and offer a roadmap for how to leverage attachment research to drive business success. Stuck provides not only the deep lessons from the authors' research, but clear steps for readers to use the lessons of attachment in their own work. In this way, the book serves as a guide to those leaders, managers, and employees who are ready to be unStuck.

This exciting and comprehensive Handbook brings together leading international HR scholars to review existing research and highlight the current and future cross-cutting issues and challenges facing managerial practice and education. It is a particularly stimulating read in defining the field and setting the future research agenda.' - Susan Cartwright, Lancaster University, UK In recent years, there has been considerable debate on the future of management but less attention on the changing role of managers in the workplace. This book considers the ways in which managers themselves are being managed. In so doing, the contributors reflect upon the research conducted to date and the potential research pathways. With contributions from experts in the field, the book explores the ways organisations manage their managers and how this continues to evolve globally. Themes discussed include talent management, evidence-based management, the nature of managerial work, management learning, and education and development as well as women in management and cross-cultural issues. Academics, researchers, analysts and students will find this an important Handbook to aid in their understanding of the contemporary world of managers. Contributors: R. Agarwal, C. Bajada, Y. Baruch, J. Billsberry, N. Bozionelos, P.J. Brown, A. Catchcart, A. Caza, D. Chauvel, M. Dent, R. Green, T. Jackson, R. Kaminska, R.N. Kar, A. Kellner, R. Kramar, W. Lightfoot, P. MacDonald, A. McDonnell, S.J. Perkins, G. Poulingue, E.J. Sander, G. Suder, S. Tengblad, D. Tourish, B. Toustou, K. Townsend, S. Varma, O.E. Vie, A. Wilkinson

COACH YOUR BUSINESS TO SUCCESS USING THIS "INTERACTIVE" APPROACH FROM TWO OF TODAY'S MOST FORWARD-THINKING LEADERSHIP GURUS

"A wonderful and indispensable guide to the practice of coaching. The authors are among the most seasoned practitioners around . . . and it shows Whether you are coaching subordinates or clients, you will want to keep this book close at hand--full of detailed guidance."
--Jay A. Conger, Kravis Professor of Leadership Studies, Claremont McKenna College, and author of "Building Leaders and Learning to Lead"

"Stinnett and Zenger provide a comprehensive look at the value of coaching inside the organization, complete with a process, tools, and supports for getting started. This book is a great resource and contribution to the field "
--Pam McLean, Ph.D., CEO, Hudson Institute of Santa Barbara

"Finally, and I do mean finally, a book has emerged that is the very best guide to the philosophy, competencies, and discipline required to be a coach who makes a true difference in lives of others. This is not a book to read. It is a book to study and live by. Why? Because it is all there: the right questions, the right answers, and the right motives of giving your best to others."
--Larry Wilson, CEO, The Wilson Collaborative, and author of "Play to Win "

""The Extraordinary Coach" offers a compelling view of what it means to be a truly effective leader-- one who empowers and grows capability through coaching. It demystifies coaching into an actionable framework that generates immediate change."
--Christy Consler, Vice President, Leadership Development and Sustainability, Safeway, Inc.

"Powerful, thought-provoking, and packed with practical tools, concepts, and ideas you can use immediately. It will change the way you think about coaching, and about yourself."
--Lou Kaucic, retired Chief People Officer of Applebee's International, founder of Coaches Collective International

About the Book:

Imagine your workplace filled with curious, creative, committed employees. People who take initiative, who are fearless decision makers, who "own" their work. With the right coaching system in place, this dream will soon become reality.

With "The Extraordinary Coach," leadership guru Jack Zenger and coaching expert Kathleen Stinnett deliver an entire toolbox for coaching your organization to success. While other such books simply tell you how to coach, "The Extraordinary Coach" uses companion videos (at www.zengerfolkman.com), worksheets, checklists, sample questions, and the latest research fi ndings to provide a fullimmersion course on becoming the kind of coach who brings dramatic changes to an organization.

Applying Zenger and Stinnett's system, you'll see immediate results in your business including: Increased productivity High-energy company culture Dynamic supervisor/employee relationships Creative problem solving Greater risk taking Heightened innovation

The authors collected 360-degree feedback assessments from some of the most effective leaders in business today and identified those who were excellent coaches. Then they combined the research with the latest findings from the worlds of psychology, adult development, and systems theory to map out the real science behind effective coaching. The result is a practical, evidence-based coaching system that can be applied in any type of business.

When you coach individuals to success, you lead your entire organization to success. This "interactive" package is exactly what you need to master one of today's most critical business leadership skills.

Reflecting the global nature of the workplace, this is a concise introduction to the world of human resource management that goes beyond a prescriptive, how-to approach and prepares you for the issues and dilemmas you may face in your HR career. Includes new discussions on the impact of Black Lives Matter on HR, the effect of Covid-19 on recruitment and on the mental health of employees, and post-Brexit points-based immigration Boxed features including 'Ethical Insights', 'Research Insights', and 'HRM in Practice' highlight contemporary practices, critical perspectives, and discussions and debates related to each chapter Now features a running case study, where in each chapter you can apply what you've learnt to solve a challenge faced by the HR Manager of a hotel Illustrated with real-world case studies and examples from a cross section of industries, such as Netflix, Nike, and Just Eat Comprehensive online resources, including author videos, over 25 additional case studies, access to full journal articles and self-test quizzes. Suitable for anyone studying HRM - as part of an undergraduate or postgraduate degree, or on a specialist program of study.

Most employers will at some time need to monitor, record and read e-mails sent and received by their staff, or check on their employees' use of the telephone and internet, or access business correspondence received at work but addressed to a member of staff. There may also be clear cases where covert surveillance either by video camera or private investigators is considered as a means to collect evidence of criminal activity on site. The law in this area is complex and, in some cases, contradictory. Gillian Howard aims to set out the law clearly and give practical guidance, both to employers as to their legal rights, and to employees as to what safeguards to their privacy the law gives them. She provides precedents and useful examples of policies and procedures for monitoring employees at work. Vetting staff before taking them into employment can be equally fraught with legal issues. The Data Protection Act 1998 requires employers to obtain explicit consent from an employee before seeking and using certain sensitive information. This book gives guidance in this difficult area of employment law with practical advice, precedents and policies, and details of legal interpretations of the law by the Courts and Employment Tribunals.

Praise for Great People Decisions

"Fernandez-Araoz has captured the essence of building great teams with a masterful and entirely practical study of what goes into getting people selection right."
--JACK WELCH

"Fernandez-Araoz does a great service with this wonderful book, teaching us how to accomplish the first task of any exceptional leader: get the right people on the bus, and into the right seats. His enduring passion, deep practical experience, and analytical methods make his approach refreshing and powerful."
--JIM COLLINS, bestselling author of Good to Great

"No matter your business or product, your service or strategy, it's all done with people. Great results only come when great people fill the right roles. In Great People Decisions, Fernandez-Araoz clears away the fog of myth and fad that has long clouded people decisions, bringing passion, sound experience, and wisdom to these all-important questions."
--DANIEL GOLEMAN, bestselling author of Emotional Intelligence and Social Intelligence

"Great People Decisions is a groundbreaking, myth-busting, and standard-setting work. To prepare yourself for the dramatic workforce changes that are expected in the next decade, the first thing you should do is read this book. The second thing you should do is put Fernandez-Araoz's advice into practice immediately."
--JIM KOUZES, bestselling coauthor of The Leadership Challenge and A Leader's Legacy

"Too many people say 'people are our most important assets' but then don't act on it. In this important and eloquent book, Fernandez-Araoz provides compelling evidence for why making great people decisions is essential for anyone who aspires to become a greatleader or build a great company. If you follow the sage advice he offers in this book, you are sure to make great people decisions."
--NITIN NOHRIA, Senior Associate Dean of Faculty Development, Harvard Business School, and coauthor of Paths to Power and In Their Time

Silence always has something to say - it's never neutral and speaks volumes if people are willing to hear. Our response to silence is often to dismiss or end it, to block it out with noise. Instead, silence needs to be taken seriously. This book explores the importance of understanding silence and shows how we can move from merely listening to truly hearing those around us. The interplay of voice and silence in organisational life is not straightforward. We can feel pressured to speak and compelled to keep our silence. Knowing how to read silence, to make sense of its generative and degenerative capacity, is a rarely developed skill among managers and leaders at all levels - who have been brought up to see silence as evidence of compliance or a weakness to be addressed. But it is a critical skill for managers and employees alike. Written by two experts in organisational development, this book explores different types of silence and their implications for organisational practice, digging into the theoretical roots and engaging with real stories and voices. It provides everyone at work with an understanding of the different meanings of silence and how to engage well with it. When to stay with it, when to join in with it and when to be struck by what's not being said and do something about it. The Great Unheard at Work is essential reading for corporate leaders, HR professionals in all sectors, business students, professionals and anyone interested in leadership development.

The updated sixth edition of International Human Resource Management is an authoritative resource that focuses on international human resource management (IHRM) within multinational enterprises (MNEs). The book includes fifteen chapters with rich pedagogy students have come to expect and is organized into four sections: Strategic Context National and Cultural Context Global Talent Management Role and the Future of IHRM Each chapter has been designed to lead readers through key topics in a highly engaging and approachable way with learning goals, relevant data, exhibits, figures, vignettes, end-of-chapter case studies, discussion questions, up-to-date content, and numerous references. The sixth edition includes discussions on evolving IHRM topics such as international experiences and adult third culture kids, expanded analyses on health and safety statistics and global workforce analytics, as well as updated and revised illustrations, cases, references, and instructor resources. Uncovering precisely why IHRM is essential for success in international business and how IHRM policies and practices function within the multinational enterprise, this comprehensive textbook provides an excellent foundation for understanding the theory and practice of IHRM. It is essential reading for all students, instructors, and IHRM professionals.

* Includes contemporary and scantly researched hospitality related topics such as sexual harassment, bullying, & celebrity chefs. * First and only contribution to the research literature on HRM in commercial kitchens * Highly experienced author team in both academia and industry

Unique selling point: Theory, strategies, tools, and technology to create a more inclusive organization Core audience: Business managers, project managers, and consultants Place in the market: The book is in line with social justice trends as well as technology trends to meet the needs of management professionals

Ideal for managers conducting interviews, providing guidance on best practice to create a fair and effective interview process Offers insights to applicants wishing to understand the interview process better, as well as advice on how to combat anxiety, and how to create a good impression Based on the latest research, will be ideal reading for students of HRM, occupational psychology and business and management

Employee relations in national contexts are significantly influenced not only by material forces but also by cultural and linguistic factors that are often highly nationally specific. In this innovative book, culture and language are analysed in terms of how they affect employee relations internationally, demonstrating the importance of recognising and understanding these elements in the face of increasing globalisation. International Comparative Employee Relations first examines the subject from a broader international perspective, discussing the impact of cultural context on common areas such as labour law and collective bargaining, and exploring the issues of translating these concepts, as well as surveying current scholarship in the field. In later chapters, case studies from China, Italy, Germany, the USA and Nigeria provide specific examples of the cultural and linguistic complexity and diversity of employee relations both within and between nations. Scholars and students of international business management, particularly those with an interest in comparative employment relations or comparative human resource management, will find this book insightful. It will also prove useful for practitioners working in areas such as cross-cultural management and translation.

Most people can name dozens of knowledgeable people in their private and business lives, but highly value the very limited number deemed as wise. The fields of gerontology, psychology, and social science have attempted to study the phenomena of wisdom with little significant clarity or understanding of the construct within the expansive workforce development field. Wisdom, as an important aspect of a growing global knowledge economy, lacks the frameworks and theories needed for fostering workplace wisdom. This book brings a scholarly scrutiny to the study of wisdom, propelling the attribute to prominence within the broad field of workforce development and particularly within the growing context of a global knowledge economy. It investigates the characteristics of wisdom and offers theories, frameworks, techniques to foster wisdom in the workplace, recognizing it as a vital key to success for individuals and society. The ideal audience of this book includes senior learning specialists, organization development managers, HRD directors and workforce scholar-practitioners. These key individuals in organizations understand talent management and have a vested interest in the career construction of individuals in their organizations.

* With insights from over 17 top business leaders, no other careers book has insights from so many people who have steered their careers to the top of their professions. * Written by Grant Duncan, a senior recruitment specialist with first-hand practical experience of guiding careers. * The book is deliberately short, to provide a quick guide for busy professionals and avoids a lot of the theory of many coaching books.

Improves the reader's teaching and learning methodologies by deepening cognition processes and digital education models related to mobile technologies; Discovers how innovative interactions in teaching/learning, user/device, learning/mixed-reality, and virtual body/sound can affect the educational design of mobile learning environments; Enhances your knowledge on learning performance in mixed reality - embedded in mobile technologies - through its use in smartphones and technology tools; Reviews how to design a mobile learning environment according to spatial learning, sound production, and virtual body interactions; Reviews ones educational knowledge on how to manage mobile technology and specific learning disorders, attention deficit disorder, digital amnesia, and information overload.

* Rather than teaching about racism or the need to become anti-racist, it offers action steps for fighting racism. * Readers will learn concrete ways to dismantle racism in their communities, workplaces, and organizations and transform these entities into forces for justice. * Most books discuss racism in a social context, whereas this book discusses racism in community, professional, and organizational contexts.

Appeals to a broad audience (both leaders and employees) because it offers guidance on how to develop an individual's sense of belonging as well as an inclusive environment. The book is based on robust and sound research and written by an author with extensive experience in leadership development. Goes beyond just the issue of diversity and discusses the importance and characteristics of belonging for all individuals irrespective of their minority status.

The labor market in Islam is governed by the Islamic laws of fairness, justice, and reward that is equivalent to the job done. Most of the literature in the field discusses the normative aspect of the labor market, whereas few attempts can be seen to address more positive aspects. There is a need for new theoretical and empirical models for the Islamic labor market, which should differ from established approaches. This book provides a comprehensive overview of the nature, scope, and dimensions of the labor market in an Islamic context, from both theoretical and practical perspectives. It presents and discusses labor economics and then compares the similarities and differences between conventional and Islamic views of the labor market, explaining where they meet, and critically justifying why they differ, under the umbrella of Shari'ah. The book raises pertinent issues, which it analyzes from both standpoints and widens the discourse to include norms, morality, and related institutions such as social security and welfare. A unique feature of the book is that it examines labor economics practices among a specific group of countries, and studies the labor conditions within these countries, where the majority of the population follow the teachings of Islam in their daily lives. The book proposes practical strategies for the development of new models for the Islamic labor market which are compatible with the modern world. The book will enable academics and practitioners of Islamic economics to make economic sense of Shari'ah compliance and human resource development.

This book, first published in 1991, presents a variety of insightful perspectives on how proper human resources management strategies can provide library staff members at all levels with the skills needed for libraries of the future. The shift of the concept of management from control to development means that library administrators must adapt to a more inclusive definition of the human resources field. In addition to such administration activities as recruitment, wage and payroll management, and benefits, human resources management now encompasses all activities that promote greater job satisfaction and support the development of individuals within the context of the workplace. This valuable book examines some of the procedures that can help library managers identify the human resources in their organizations; design and implement programs, policies, and procedures to address these issues; and commit the necessary resources to support the full development of all library staff.

In this book, first published in 1989, educators, library administrators, and human resources managers will find helpful insights into the vital role they can play in attracting pro-active people to the profession, changing current library structures and staffing patterns to meet emerging information needs, and developing existing staff to cope with conflicting demands. Contributors to this valuable new book also explore the human resources implications of the changing mission of libraries; the challenges faced by public services; the need to reallocate, reclassify, and retain existing staff; and the increasingly important role that human resources specialists play in libraries in transition.

Professional burnout is an epidemic in America. Approximately half of physicians and nurses are affected and at risk for themselves and their patients. Much has been written about professional burnout. The term was originally coined in the 1970s by American psychologist Herbert Freudenberger to describe the consequences of severe stress and high ideals experienced by people working in "helping" professions. Since then, many books have been written to address this looming national public health crisis. But, unfortunately, there has been much less written from a solution standpoint: getting to the root cause of why this is occurring now more than ever. The Resilient Healthcare Organization engages readers focusing on physicians and healthcare professionals and their experiences and how they overcame a loss of enthusiasm for work, feelings of cynicism, and a low sense of personal accomplishment. The feelings of emotional exhaustion are characterized by depersonalization and perceived ineffectiveness. These are the cardinal features that define "burnout" and affect almost 50% of physicians and 30-70% of nurses. This book addresses why burnout is viewed as a threat and how it can be fought. The author discusses the contributing factors and solutions at the health system and societal level. Additionally, this book explores the current and future etiology and impacts on physicians and healthcare professionals, with a significant emphasis on solutions at both the individual level and the system level. Contributors: Patricia S. Normand MD, Bruce Flareau, MD, Kathleen Ferket, MSN, APRN, Daniel Edelman, DO, and Peter B. Angood, MD.

Augmented Reality (AR) has many advantages that include increased engagement and interaction as well as enhanced innovation and responsiveness. AR technology has applications in almost all domains such as medical training, retail, repair and maintenance of complex equipment, interior design in architecture and construction, business logistics, tourism, and classroom education. Innovating with Augmented Reality: Applications in Education and Industry explains the concepts behind AR, explores some of its application areas, and gives an in-depth look at how this technology aligns with Education 4.0. Due to the rapid advancements in technology, future education systems must prepare students to work with the latest technologies by enabling them to learn virtually in augmented ways in varied platforms. By providing an illusion of physical objects, which takes the students to a new world of imagination, AR and Virtual Reality (VR) create virtual and interactive environments for better learning and understanding. AR applications in education are covered in four chapters of this book, including a chapter on how gamification can be made use of in the teaching and learning process. The book also covers other application areas of AR and VR. One such application area is the food and beverage industry with case studies on virtual 3D food, employee training, product-customer interaction, restaurant entertainment, restaurant tours, and product packaging. The application of AR in the healthcare sector, medical education, and related devices and software are examined in the book's final chapter. The book also provides an overview of the game development software, Unity, a real-time development platform for 2D and 3D AR and VR, as well as the software tools and techniques used in developing AR-based apps.

Based on the importance of human beings as creators and managers of knowledge towards the achievement of sustainability in the current digital age, this book is an effort to present many studies taking individuals as centers of knowledge and starting points for environmental, social, and economic development. From various theoretical and empirical studies developed by researchers from Mexico, Colombia, and Brazil, this book presents, in an ordered sequence, the individual as the creator of knowledge, the role of human beings as knowledge managers with and for sustainability, the opportunities for knowledge sharing in virtual research collaborations for sustainability, and the advantages and disadvantages with and for sustainability from a human-centered perspective in the digital era. Moreover, this text describes the antecedents of competitive advantage in a sustainable cooperative network, knowledge management in technology projects, an empirical study of knowledge management of tutorial intervention, a model of processes and knowledge management to increase competitiveness, the role of Information and Communication Technologies (ICT) for managing sustainable practices, finishing with knowledge management trends with and for sustainability, from a human-centered perspective in the digital era. Offering an innovative approach, this book seeks to expand the understanding of the theme of knowledge management and sustainability from the perspective of the human resource as a generator of knowledge. There is mounting focus on knowledge-intensive work and sustainable development in the corporate world. In light of these trends, this edited volume will be of value to researchers, academics, professionals, and advanced students in the fields of management, environment and sustainability, and development studies.

This unique Research Handbook covers a wide range of issues that affect the careers of those in diverse groups: age, appearance, disability, gender, race, religion, sexuality and transgender. This work includes cross-disciplinary contributions from over 50 international academics, researchers, policy-makers, managers and psychologists, who review current thinking, practices, initiatives and developments within diversity and careers research on an international scale. They also consider the implication of diversity legislation for organizations and the individual, providing an insight into the future direction of research and practice. Unlike other research in the field, this work presents wide-ranging and holistic coverage of diverse groups in addition to considering the implication of individuals who appear in multiple categories. Students, academics and researchers in the fields of human resources, management and employment as well as those whose study encompasses diversity, development and equality will find this Research Handbook to be a useful and insightful read. Contributors: E.O. Achola, T. Agarwala, N. Arshad-Mather, D. Atewologun, G.L. Bend, A. Broadbridge, T. Calvard, S.M. Carraher, E.T. Chan, S.A. Chaudhry, F. Colgan, A. Elluru, S.L. Fielden, D. Foley, F. Gavin, L. Gutmann Kahn, K. Hirano, L.L. Huberty, M. Hynd, S. Javed, H. Jepson, S.K. Johnson, J. Jones, M. Jyrkinen, K. Karl, K. Keplinger, R. Kilpatrick, T. Koellen, L. Lindstrom, J. McGregor, L. McKie, M.E. Moore, D. Nickson, M.B. Ozturk, E. Parry, E. Pio, T. Povenmire-Kirk, T. Pratt, V. Priola, M.V. Roehling, P.V. Roehling, N. Rumens, Y.M. Sidani, S.E. Sullivan, J. Syed, S.A. Tate, A. Tatli, R. Thomas, F. Tomlinson, R. Turner, J. Van Eck Peluchette, H. Woodruffe-Burton

This book explores important issues in human capital in human resource management as it relates to management information systems (MIS). It highlights how management information systems are implemented and the potential for employee resistance, offering behavioral strategies to involve employees in adopting effective MIS and in overcoming resistance during change. The authors also look at the available research that focuses on the changing skills requirements of employees in the context of both MIS perspectives and HRM perspectives. They address how current trends have evolved into a hyper-emerging market of competitive advantage and fast-changing environments toward globalization. The authors also address: workforce planning and management systems strategic human resource management re-engineering work processes for improved productivity work-force diversity the integration of MIS-HRIS and employee involvement human resource globalization and MIS implications the impact of digital technology on decentralized work sites organizational continuous improvement programs