The contributors to this volume address current issues and problems in the field of stress management and provide guidance toward the development, implementation, evaluation, and maintenance of stress management programs in work settings. The authors' aim is to shift the present mind set of brief stress workshops toward more comprehensive actions which target both the organization and the individual worker as intervention points for stress reduction. Collectively labeled as stress management, methods such as muscle relaxation, meditation, biofeedback, and cognitive strategies have been taught to workers as a means of reducing psycho-physiological and subjective distress. These preventative strategies have focused exclusively on the healthy individual worker. As presently defined, stress management has a negligible role in reducing organizational stress. The authors suggest that a more appropriate application would be a complement to job redesign or organizational change intervention. They also argue that conceptual issues are as important as logistical ones in determining program success.

The book is divided into three parts. Part I deals with organizational stress and its assessment. Part II describes aspects of stress management as applied in work settings, and the third part is a collection of resources for training materials, products, and equipment. "Stress Management in Work SettingS" is a professional book aimed at the users who will ultimately make the decision to offer a stress reduction program, decide what type of action will be taken, and actually implement the action.

In an era that has brought new and unexpected challenges for virtually every company, one would be hard-pressed to find any responsible manager who is not thinking about what the future will bring. In the wake of these challenges, strategic planning has moved from being the reserve of large corporations to becoming an essential need for even small and medium-sized enterprises. But what good is even the most convincing strategic concept if the company s people are unwilling or unable to put it into practice? The key is to develop people, and to develop them not only for the work of today, but also for the challenges that the future holds. Strategic HR development has become a decisive force for the success of any business. This book, edited by Matthias T. Meifert, shows us which basic considerations we need to remember and what strategic HR development means in practice. Its interesting and vivid approach takes the reader on a tour of the eight stages of HR development, introduces the critical factors, and highlights many practical recommendations for strategic HR development practice in business."

Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches.

Christian Scripture and Human Resource Management provides a much-needed Christian faith-based perspective on human resources management written for both line and human resource managers using the framework of servant leadership, the mandated leadership approach used by Jesus.

Much has been written about equal opportunity issues but little has been published about how organisations might provide more structure and support to ensure women's progress to the most senior business levels. This book looks at the career experiences of a group of women managers and consider what helps, and what still hinders their progress.

Leadership and Management Development programs have helped companies of every size become high-performing organizations. This practical guide sets out a blueprint for establishing, administering, and evaluating a planned in-house Management Development program and is geared to addressing the training, education, and development needs of supervisors, managers, executives, and others who exert leadership in organizational settings. It reviews important topics such as how to make a case for an in-house program, defining the program, setting policy, establishing goals and objectives, assessing needs, recruiting someone to oversee the program, and evaluating results. The material is based on surveys of Management Development professionals, key literature in the area, and first hand experience. In this how-to-do-it start-up guide, Rothwell and Kazanas provide important background on leadership and management development programs, defining the parameters of a typical organizational program. They review such important topics as the planning and design of a program, formal, informal, and special leadership and management development methods, and evaluation of organizational efforts. Human resource development specialists and human resources managers, workplace learning and performance practitioners, CEOs, CIOs and supervisors will find this guide comprehensive and valuable.

This wide-ranging volume brings together the commissioned papers that are the basis of James O'Toole and Edward E. Lawler's "The New American Workplace," their follow-up to the groundbreaking 1973 "Work in America" report. Here leading scholars in the fields of business, management, and human resources offer new research and insightful analyses of existing studies, providing a definitive assessment of the state of the workplace today. Covering wage trends, worker health, education and the workforce, the effects of outsourcing, careers, human resources management, and a variety of other vital issues, this illuminating collection will prove indispensable for scholars, professionals, and policymakers.

The Violence Volcano is for managers and workers in all types of business and government organizations, including law enforcement and other first-responders. Its purpose is to assist all organizations and their employees in fulfilling their obligations under U.S. Government regulations to reduce the risks of any and all forms of violence that affect workers during the time they are carrying out their duties as employees. ""The Violence Volcano"" is written at an appropriate level for either self-study, training programs, or classroom settings. It could be used as a supplement in business, educational administration, criminal justice and law enforcement classes, or other academic and trade programs. It uses the volcano metaphor to provide a simple and unique way to help readers under stand and remember how violence builds. It provides a broader approach than other books toward recognizing and dealing with the issue of workplace violence, including both internal and external causes as well as signs of impending acts of violence. It identifies and discusses the nature and complexity of violence in a variety of workplaces. It helps: management compare violence prevention costs with the immediate and direct costs plus the delayed and hidden costs of violent incidents at work; management, employees, and law enforcement personnel recognize environmental and organizational influences on employee behavior; and, management and employees develop an awareness of personal characteristics and work behaviors that build toward violent behavior, so that timely intervention can perhaps eliminate the threat of violence. It assists management in establishing a crisis management team, an organizational crisis plan, a violence intervention plan, and a post-violence trauma plan. It develops a comprehensive definition of workplace violence and examines its rapid growth. It suggests administrative ways of reducing risks, such as establishing anti-violence policies, improving asset security, and providing an adequate support system. It introduces the topics of legal responsibilities and liabilities, and working with law enforcement.

This is a definitive study of partnership at work in the UK, with extensive surveys and interviews in organizations from the finance, NHS and local government sectors. The authors challenge conventional assumptions about the mutual interest associated with partnership, and find evidence of work intensification where partnership has been introduced.

"Bringing together contributors from a wide range of disciplines, countries and perspectives this book provides a thought-provoking overview of the human dimension of the workplace. It covers workplace problems as well as potential solutions. Essential reading for anyone committed to making the workplace a humane and effective place"--Provided by publisher.

This edited work uses the life and biblical teachings of Jesus to examine modern leadership theory. With the Gospel of John as its focal point, it depicts leadership traits such as compassion, empathy, humility, and transparency as essential to the ministry of Jesus. The authors explore concepts related to communication, conflict resolution, mentorship, authentic leadership, servant leadership, transformational leadership, and succession planning to show the applicability of principles espoused in biblical teachings to modern organizations. This book will make a valuable addition to the leadership literature by using the life of Jesus as a case study.

This book explores the nature and uniqueness of leadership in Iceland within a business and economic context. Starting with an analysis of Iceland's geographical location, historical development and societal culture, the authors critically examine the major elements of the Icelandic business environment from an individual to a global level, and from economic prosperity to financial collapse. They particularly focus on leadership and human resource management within this unique societal culture and discuss the specific issues that are unique to Iceland, i.e. entrepreneurship, gender egalitarianism, equality, low power-distance, reflecting on, and orienting within contemporary leadership theories. The book covers a variety of analytical methods and cases, providing a unique introduction to leadership in Iceland, and opening avenues for further research into this relatively new phenomenon.

This work discusses the distinctive issues relevant to service providers and provides a range of integrated knowledge on employees in customer service roles. It is the first book to integrate theory and research on service providers. It presents the major themes that emerge in the literature regarding the service role. It also presents customer services from the unique view point of social psychology. It describes and explains the major concepts in service. The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. This book explores the factors that determine the performance of service providers, and points to important managerial implications.

Competencies historically have been vital for skill building, and competency-based approaches have demonstrated their impact on business performance and organizational effectiveness in today's marketplace. However, this has been discussed exclusively in chapters and books as separate propositions. It is essential to understand the two as linked together, building upon the other, merging individual and organizational perspectives of competencies development. Building Competencies for Organizational Success: Emerging Research and Opportunities presents a narrowly focused discussion of competency-based approaches and performance management and examines how these concepts align with business processes and procedures, management systems, and business objectives. It brings to light a new era of business performance management that complements the collaborative working of individuals and organizations to achieve business desires and addresses such topics as competent organization, knowledge management, and performance management systems. This book helps leaders, managers, executives, consultants, practitioners, academicians, researchers, and students with the understanding of how to utilize intellectual assets as well as how to develop a better future and outcomes for business and people management.

Employee and manager rebellions occur more often than you might think. This book argues how important it is to take these protests seriously. The authors demonstrate that when middle managers rebel, they aren't just letting off steam, and that their acts of creative protest can even produce benefits for their companies. Rebellion can pay off!

Much of the research in the area of telework has been more enthusiastic and optimistic than dependable. This book presents objective descriptions and experiences of telework, instead of focusing on boosterism of proponents' theories or the unexamined skepticism of naysayers. Vega specifically questions the wholesale adoption of telework as recommended by its advocates. She examines the impact of telework on the worker, as well as benefits to the employer. Telework might not be the answer to all problems, but Vega's close examination concludes with an upbeat description of what can happen--and has happened--in the best of circumstances.

This book highlights the growing number of 'post-bureaucratic' firms that are abandoning hierarchical organizational forms in favor of self-managing teams. Addressing the need to outperform, these new organization types foresee the benefits of an organic structure with new and more indirect forms of control, and aim to coordinate the activities of highly-skilled workers without relying on a bureaucratic superstructure. The chapters explore the tensions that exist between external and internal institutional forces. As new forms of control strategies emerge, mostly value-based, this book accounts for the cognitive categories, conventions, rules and logic that should be integrated and combined with traditional forms of managerial controls in order to enable co-existence with established bureaucratic frameworks. This book will be of interest to academics in the fields of organizational behavior and innovation management, and also practitioners and managers aiming to shift from a traditional hierarchical structure to post-bureaucratic forms.

This book is a comprehensive study underpinned by thirty years of research conducted by the author relating to Japanese human resource management and labour-management relations. Its aim is to achieve a better understanding of the Japanese model for human resource management and labour standards issues, and its transferability to supply chains in Asia. Seeking a better understanding of the strength of Japanese management and its applicability to foreign countries, Japanese Human Resource Management introduces a new agenda for Japanese corporations that wish to operate in sustainable and inclusive ways in local societies and in global supply chains. Organized into three major themes this comprehensive study is essential reading for students, researchers and government who wish to promote productivity improvement and constructive labour-management relations.

Conversation: the heartbeat of our organisations. Right now, we're at risk of losing the art of doing it well. We need to radically change how we talk to each other, to create workplaces where people feel they belong and can thrive. This book will help you understand how to grow your conversational wisdom to create more inclusive and collaborative environments and to make work more meaningful. Conversations carry the greatest potential to impact culture, performance, brand, and engagement. Yet conversation is an under-rated and under-developed skill. Emily Cosgrove and Sara Hope have spent the last 25 years helping people and organisations strengthen human connection through the power of conversation. Drawing on their experience of working with organisations from global jewellers to charities, professional services to B-Corporations, they share a wealth of tips, tools, stories, and case studies. Written in a style that is easy to understand, they offer advice on how to get the best out of conversations and get underneath some of the challenges we all face. This is essential reading for learning and development experts, people leaders, coaches and mentors, and HR managers.

Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation.

This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!”

A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers.

"Freelancers possess a tremendous amount of knowledge, skill, and ability. Identifying, defining, and implementing talent management strategies aimed at ensuring the effective management of non-traditional knowledge employees in an organization are the key themes of this book"--

Wilfredo Manese's expert, down-to-earth guide, based on his extensive experience in the field of corporate employment testing and litigation, provides detailed answers to specific questions of concern to personnel managers and administrators regarding the administrative, psychometric, and legal aspects of testing. Its question-and-answer format breaks down information in a way that best meets the typical day-to-day needs of busy personnel professionals. At the same time, it serves as a one-volume resource for the major substantive issues that surround employment testing.