This book examines the ways in which quality management methods, tools, and practices help improve an organization's performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today's challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

This volume explores the field of transport sector development. Derived from the 2015 TranSopot conference held in Sopot, Poland, it discusses current trends, issues, and research on the topic. Specifically, it aims to explore sustainable development, examines current problems ranging from transport systems to transport enterprises and provides a variety of analytical methods such as economic and econometric analysis. The three most important fields of current transport research are sustainable transport development, innovation and technological progress and the conditions of transport enterprise growth and survival. Transport is an activity which is supposed to be sustainable, environmentally aware, economically optimal, socially sound and politically responsible. Striving for innovation in transport means looking for organizational and technical solutions which increase the efficiency, effectiveness and safety of transportation. However, the main research issue in the field are strategies for sustainable transport developments in urban and rural areas, instruments of internalization of external transport costs, promotion of environmentally-friendly transport behavior and improvement of transport energy efficiency. Transport infrastructure innovation, intelligent transport systems, innovations in management and finance are some of the main concerns of researchers and policy-makers in the field. Transport enterprises need to adapt to the conditions of the new economic growth perspectives. They need to create unique growth conditions, otherwise they will condemn themselves to struggle for survival. In particular, transport enterprises have to create special functioning systems and programs to diversify economic activity to use funds in the most efficient ways possible.

The purpose of this volume is to shape conceptual tools to understand the impact of new information and communication technologies (ICTs) on the organization of universities. Traditional research-based universities, the most typical representatives of the higher education system, find themselves challenged by the speed and the wide range of technical innovations, but also by a vast array of implicit assumptions and explicit promises associated with the distribution of digital media.

The author observes that as universities increasingly use digital media (computers and the Internet) to accomplish their tasks, a transformation takes place in an "evolutionary" rather than in a revolutionary way.Using the University of Klagenfurt as an in-depth case study, he explores such dynamic issues as how digital media affect the practice of research, the preservation and dissemination of knowledge (for example, through publishing and archiving), and delivery of education at universities.More broadly, he considers issues of organizational culture and design, administration, and leadership as universities integrate digital technologies into all aspects of their operations."

This book presents the latest, most interesting research efforts regarding Intelligent Transport System (ITS) technologies, from theory to practice. The book's main theme is "Mobility for everyone by ITS"; accordingly, it gathers a range of contributions on human-centered factors in the use or development of ITS technologies, infrastructures, and applications. Each of these contributions proposes a novel method for ITS and discusses the method on the basis of case studies conducted in the Asia-Pacific region. The book are roughly divided into four general categories: 1) Safe and Secure Society, 2) ITS-Based Smart Mobility, 3) Next-Generation Mobility, and 4) Infrastructure Technologies for Practical ITS. In these categories, several key topics are touched on with each other such as driver assistance and behavior analysis, traffic accident and congestion management, vehicle flow management at large events, automated or self-driving vehicles, V2X technologies, next-generation public transportation systems, and intelligent transportation systems made possible by big data analysis. In addition, important current and future ITS-related problems are discussed, taking into account many case studies that have been conducted in this regard.

Business model innovations are conceived and implemented by a special type of entrepreneur: business model pioneers. This book presents 14 compelling case studies of business model pioneers and their companies, who have successfully introduced new business ideas to the market. The examples range from industries such as retail, media and entertainment to services and industrial projects. For each example, the book provides information on the market environment at the time of launch and illustrates the driving forces behind these business models. Moreover, current market developments are highlighted and linked to the evolution of the business models. Lastly, the authors present the profile of a typical business model pioneer.

Drawing on empirical insights from the field of desktop 3D printing, this book elaborates the concept of innovation communities as a pattern of open and distributed innovation. As these communities spur a fruitful exchange of explorative, open source knowledge, they represent a novel mode of "doing innovation", which considerably differs from established practices in market and business realms. Hence, the people that participate in these collective endeavors often develop entrepreneurial ambitions and start to exploit community-based innovations commercially. The book presents deep insights on the institutional idiosyncrasies of innovation communities, the associated dilemma of entrepreneurship and the strategies of 3D-printing startups to face the corresponding challenges.

This open access book examines how the social sciences can be integrated into the praxis of engineering and science, presenting unique perspectives on the interplay between engineering and social science. Motivated by the report by the Commission on Humanities and Social Sciences of the American Association of Arts and Sciences, which emphasizes the importance of social sciences and Humanities in technical fields, the essays and papers collected in this book were presented at the NSF-funded workshop 'Engineering a Better Future: Interplay between Engineering, Social Sciences and Innovation', which brought together a singular collection of people, topics and disciplines. The book is split into three parts: A. Meeting at the Middle: Challenges to educating at the boundaries covers experiments in combining engineering education and the social sciences; B. Engineers Shaping Human Affairs: Investigating the interaction between social sciences and engineering, including the cult of innovation, politics of engineering, engineering design and future of societies; and C. Engineering the Engineers: Investigates thinking about design with papers on the art and science of science and engineering practice.

This book maps the latest developments in public procurement of innovation policy in various contexts and analyzes the evolution and development of the various policy solutions in broader institutional contexts. In doing so, it addresses significant theoretical and practical gaps: On the one hand, there is an emerging interest in public procurement as a policy tool for spurring innovation; yet on the other hand, the current theory, with some notable exceptions, is guided and often constrained by historical applications, above all in the defence industries. By carefully examining the cases of eleven countries, the book points to the existence of much more nuanced public procurement on the innovation policy landscape than has been acknowledged in the academic and policy debates to date.

This is the sixth volume of a sub series on Road Vehicle Automation published within the Lecture Notes in Mobility. The contents have been provided by researchers, engineers and analysts from all around the world. Topics covered include public sector activities, human factors and challenges, ethical, legal, energy and technology perspectives, vehicle systems development, as well as transportation infrastructure and planning. The book is based on the Automated Vehicles Symposium held on July 9-12, 2018 in San Francisco, CA (USA).

The Toolset is a comprehensive collection of the relevant Design for Six Sigma+Lean tools, which are necessary for successfully implementing innovations. All tools are presented in a clear structure, providing a good overview of the methodology.

The chronology of the listed tools corresponds to the procedure in a Design for Six Sigma+Lean development project with the stages Define, Measure, Analyze, Design, and Verify. Due to this unique structure by which tools can be found and applied quickly we created a book that facilitates project work in practical use enormously.

Migrating from a tool based approach to a question based approach is a decisive success factor in our opinion enabling firstly, increased efficiency of project work for the Project Leader, his team and the associated Stakeholders, and secondly, significantly increasing the probability of success for the respective innovation projects.

Industrial engineering is not known for its contribution to management requirements, which can be both challenging and varied. However, productivity and profitability are subjects that preoccupy manufacturers, distributors, warehouse managers and third-party logistics firms, many of which are multinational companies that cater to an end customer thousands of miles away. Industrial engineers must therefore follow a balance between maintaining a commitment to basic traditional tools that have been proven to improve productivity and keeping up with the evolution of their profession by staying informed about and trained in modern approaches.

This "balance" of essential information, theory, case studies, and a thorough examination of many timeless applications for productivity and profitability is evidenced in Beyond World-Class Productivity. It serves as a practical, informative source of information in the field of industrial engineering because it is neither an instruction manual nor a theoretical textbook. Practical examples and commentary come from the author's 40 years of real-world experience on the shop floor and in the boardroom.

Industrial engineering has a tendency to devote its time to "non-real gain" activities, or to making small improvements occasionally with a small-cycle time reduction. The effect of this "improvement" is calculated by annual reduced cycle time - an effect which consequently is practically invisible.

Instead, industrial engineers should aim to achieve real gain; for example, reducing the allocated number of workers to reduce paid hours immediately, but accruing the same or more powerful results. Management, particularly in human resources departments, is most interested in this type of gain and industrial engineering should be a department that fosters such connections with management. Industrial engineering tools are effective enough to support management with these goals in mind.

This book applies a new analytical framework to the study of the evolution of large Internet companies such as Apple, Google, Microsoft, Facebook, Amazon and Samsung. It sheds light on the dynamics of business groups, which are approached as 'business ecosystems,' and introduces the concept of Epigenetic Economic Dynamics (EED), which is defined as the study of the epigenetic dynamics generated as a result of the adaptation of organizations to major changes in their respective environments. The book augments the existing literature on evolutionary economic thinking with findings from epigenetics, which are proving increasingly useful in analyzing the workings of large organizations. It also details the theoretical and conceptual nature of recent work based on evolutionary economics, mainly from the perspective of generalized Darwinism, resilience and related variety, and complements the work conducted on evolutionary economics by applying the analytical framework of EED. It makes it easier to forecast future dynamics on the Internet by proving that a sizable number of big business groups are veering from their initial paths to take unprecedented new directions as a result of competition pressure, and as such is a valuable resource for postgraduates and researchers as well as those involved in economics and innovation studies.

The food and drink sector represents Europe's largest manufacturing industry, its largest employer and is a major player in the global economy. It also has one of the greatest environmental impacts. In order to maintain competitive advantage, SMEs need to address their environmental impact and integrate sustainability into their marketing strategies and operations. The Sustainable Marketing Concept in European SMEs: Insights from the Food & Drink Industry brings together contributions from leading scholars to provide new knowledge and applications for the implementation of sustainable marketing orientation and sustainable marketing mix tools in SMEs operating in the industry. It will be the first publication focussing on the scope of sustainable marketing applications by SMEs providing comparison, data analysis and insights from Western Europe and Central - Eastern Europe. The book is a result of an international cooperation undertaken by leading researchers from Poland, Croatia, the UK, Russia, Germany and Spain, all with many years of experience in issues related to marketing and sustainability.

This book examines the role of bureaucracy in modern technologically advanced societies, the traditional models of governance, and the potential of information technology to fundamentally change and improve governance. In the area of public-domain governance, information and communication technologies (ICTs) have empowered public agencies to improve their activities and to strengthen the efficiency of their operations. Technology has enabled optimized transfer of knowledge and information between government agencies, more efficient supervision and control of relationships with citizens, and higher efficiency in law enforcement through better access to information. Throughout the last decades, technology has been used to strengthen the role of state bureaucracies and the relationship between the civil service and the citizens. We have witnessed the transformative powers of ICTs in private-sector enterprises in well-structured technological landscapes, which has produced new ecosystems comprised of software developers, providers, and consumers who provide and consume new products and services in ecosystems that are based on clear technological standards and shared modular generic artefacts, which allow for distributed peer production. ICTs will shape cultural and civic discourse and create products, services and tools, relying on the open toolsets, technologies and exchange of knowledge between peers. This book will be of particular interest to government CIOs, IT/IS managers, researchers, students, and practitioners in technical sciences, public administration, business management, public policy and IS management.

The book examines the conditions for successful high-technology policy from theoretical and empirical perspectives. It enhances the predominant national systems of innovation approach to innovation policy with concepts based on new developments in the governance of complex systems and processes. The conceptual framework of complex networks and systems is used to examine national policy approaches in countries that have created environments conducive to high-technology industries as well as individual high-technology sectors, such as biotechnology, alternative energy, and aerospace. Theoretical and empirical contributions are synthesised into lessons for high-tech policy and further research.

Presents research in Employee-Driven Innovation, an emergent field of study that meets the demand for exploiting new innovative potentials in organizations. There is a growing interest in creating new knowledge in innovation, emphasizing human resources and social processes. The authors intend to take the global lead in research on these areas.

This study explores the relationship between social characteristics of scientists and the interpersonal sharing of technological knowledge. The findings illuminate attributes of reputation conducive to the voluntary transfer of timely, relevant, technological knowledge among individual R&D scientists in the same multidivisional, multinational firm.

Mitigating climate change is one of the most profound challenges facing humankind. In industrialized countries, the residential housing sector produces roughly one-fourth of the greenhouse gas emissions. One solution to reduce these emissions is the availability of building codes that require high levels of energy efficiency. Given the current scientific knowledge, more research is needed to gain a proper systemic understanding of the underlying socio-economic and technical system. Such an understanding is crucial for developing high energy-efficiency standards because this system develops gradually over time and cannot be changed swiftly. This book creates a feedback-rich simulation model for analyzing the effects of different administrative policies on energy demand, the improvement of energy efficiency by means of building codes, and reductions in the greenhouse gas emissions. The dynamic model can contribute substantially to the discourse on energy policies and guide effective administrative interventions. The book will be a valuable resource for officials in the public energy administration, as well as researchers in the areas of innovation, diffusion processes, co-evolution, standardization, and simulation modelling.

Managers are increasingly concerned with the typical methods available for organizational performance measurement and control. Research into performance measurement, within the field of innovation management, has been variously approached through frameworks for performance measurement in general (for example, the Balanced Scorecard by Norton and Kaplan), R&D performance management, and surveys on in-use Key Performance Indicators (KPIs). It is striking, however, that

almost no research has focused explicitly on the performance measurement of research activities, or indeed tried to develop a systematic approach to setting KPIs for specific research goals.

This work, in co-operation with ABB Research, Deutsche Telekom AG Laboratories, EMC2 Advanced Technology Solutions, IBM Research, Intel Research, Microsoft Research,

Philips Research, and SAP Research, develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies.

The following questions are addressed:

(1) Which research goals do research departments have?

(2) Which KPIs do they use to monitor the achievement of these goals?

(3) Is there a systematic best-practice approach to selecting KPIs for performance goals?

The outcome is a complete set of eleven performance clusters, such as the transfer of research results to the development or other organizational departments, and each cluster has its own set of KPIs. The eleven clusters are: Technology Transfer, Future Business Opportunities, Technical Achievements, Intellectual Property, Operational Excellence, Talent Pool, Image, Publications, Presence in Scientific Community, Collaboration with Academia, Collaboration with Partners and Customers.

This work led to the creation of the Institute for Industrial Research Performance Management that provides ongoing research and insights for managers of industrial research organizations.

This book investigates dynamic regions in the context of greater global interaction in a world economy increasingly driven by knowledge and innovation. It offers novel empirical evidence on the underlying factors of the growth performance of these spaces. In particular, the following questions are addressed: What role is there for research, education and innovation in the development strategies of the dynamic growth regions? What are the risks and consequences of dynamic growth on patterns of world growth and development, competitiveness, inequalities, and convergence? What development strategies should be promoted at national and international levels to promote a growing and more sustainable world economy? What are the implications of the emerging new competitors for Europe's competitiveness? Using an innovative, integrated framework of analysis, the contributions in this book combine a wide array of complex theoretical and methodological approaches.

Industrial Revolution 4.0 is upon us, with disruptive technology rapidly changing our personal and professional lives. In this climate it is not clear how organization reorganization will take place and there is haziness over the strategic HRM required to attract, develop, and retain talent. This book shines a light on the rapidly changing work landscape by bringing together international expert contributors, who address issues such as the long-term effects of artificial intelligence and block chain technologies on the firm and on human resources, and deliberate on the effects Industrial Revolution 4.0 is likely to have on both emerging economies and developed countries. A number of fundamental questions are asked: Will HR managers perceive IT as a supporting adjunct or a core operational department? Will man and machine co-exist, or will artificial intelligence have more ominous implications for humanity, as predicted by Stephen Hawking? In other words, is HRM 4.0 an opportunity, a transient phase, or an impending threat? Human and Technological Resource Management is a must read for students and scholars of HRM, as well as anyone interested in the future of technology in the workplace

This book investigates key aspects of the development of engaged and entrepreneurial universities. Reflecting the complex and dynamic nature of changes in higher education institutions (HEIs), multi-level perspectives in the field are taken into account, namely the ecosystem, relationship, organisational and individual perspective. The book highlights the entrepreneurial and the social orientation of HEIs by focusing on both primary economically focused (entrepreneurial) universities and primary socially focused (engaged) universities. It challenges the understanding of the role universities and its individual stakeholders play today. The book explores a multitude of facets and perspectives on the topic and addresses both what we already know and what knowledge still needs to be acquired.

This book addresses the core challenges currently faced by traditional companies. In the age of digitization many industries are now challenged by disruptions of the traditional value chain: new competitors are coming into play, traditional products don't sell any more, and profits are at risk. As such, CEOs need to adopt new business models for these established industries, while many companies have to reinvent themselves by developing new products for new markets. In this book, leading CEOs share their experiences in transforming established companies. They provide insights on transforming industries and demonstrate what it takes to redefine companies from the ground up. Issues such as organizational transformation, new product development, implementing a new organizational spirit, and many more are discussed.

Formulating effective responses to the global challenges of mitigating climate change and securing a sustainable energy future requires a clear understanding of the interdependent causalities between institutions, local decision making, strategic alliances and eco-innovations, as well as policies. It has been acknowledged that the linear "Manhattan project" model is not an adequate governance model for mastering the dynamic complexity of socio-technical transitions; therefore this book aims at advancing research on systematic transition management models. It offers qualitative and quantitative analyses of socio-technical transitions in road transportation and housing, bringing together tailored theorizing on sustainability transitions and applied system dynamics modeling. It highlights the interconnected causal feedbacks that are required to overcome the lock-in situation in road transportation and housing fueled by fossil energies. Showing which concerted actions and framework conditions are required in the transition phases in order to initiate and sustain socio-technical transition, it serves as a guide to model-based strategy making, policy design and analyses in support of sustainable futures.