Policymakers, civic leaders, and scholars have increasingly focused their attention over the last decade-and-a-half on the importance of voluntary participation in civil society. From George H. W. Bush's Thousand Points of Light to Bill Clinton's AmeriCorps to George W. Bush's faith-based initiatives, it is undeniable that communities are looking to increase their levels of charity and voluntarism in the provision of public goods and services. What mobilizes giving and volunteering? What are the characteristics of communities that are engaged, and those that are not? What can policymakers and nonprofit managers do to change the current landscape in places with low levels of participation? These are the questions this edited collection addresses. It is the first book specifically dedicated to community giving and volunteering efforts with a best practices element. Published in cooperation with the Alan K. Campbell Public Affairs Institute at Syracuse University.

How do faith-based organizations influence the work of transnational peacebuilding, development, and human rights advocacy? How is the political role of such organizations informed by their religious ideas and practices? This book investigates this set of questions by examining how three transnational faith-based organizations-Religions for Peace, the Taize Community, and International Justice Mission-conceptualize their own religious practices, values, and identities, and how those acts and ideas inform their political goals and strategies. The book demonstrates the political importance of prayer in the work of transnational faith-based organizations, specifically in areas of conflict resolution, post-conflict integration, agenda setting, and in constituting narratives about justice and reconciliation. It also evaluates the distinctive strategies that faith-based organizations employ to navigate religious difference. A central goal of the book is to propose a new way to study "religion" in international politics, by actively questioning and reflecting on what it means for an act, idea, or community to be "religious."

WINNER OF THE BRITISH ACADEMY PETER TOWNSEND PRIZE 2017 Welcome to Foodbank Britain, where emergency food provision is an increasingly visible and controversial feature of ongoing austerity. We know the statistics, but what does it feel like to be forced to turn to foodbanks for help? What does it take to get emergency food, and what's in the food parcel? Kayleigh Garthwaite conducted hundreds of hours of interviews while working in a Trussell Trust foodbank. She spoke to people like Anna and her 11 year old daughter Daisy who were eating out of date food since Anna left her job due to mental health problems. Glen explained the shame he felt using the foodbank having taken on a zero hours contract. Pregnant Jessica walked two miles to the foodbank because she couldn't afford public transport. This provocative book provides a much needed voice for foodbank users and volunteers in the UK, and a powerful insight into the realities of foodbank use from the inside.

In a ground-breaking departure from existing works, almost all of which are how-to manuals based on anecdotal evidence, this is the first academic textbook on fund raising. By integrating practical knowledge with social science theory and research, it presents a comprehensive approach to the function, from its legal and ethical principles to the managerial process by which gifts are raised. Territory previously uncharted in the literature is explored, such as the historical and organizational contexts of contemporary practice. Explanations of programs, techniques, and publics introduce a new system for understanding fund raising's major concepts. Unlike efforts in established fields, most of the material represents original scholarship undertaken to produce a first-time text.
The book's main purpose is to teach students about fund raising--a high-demand, high-paying occupation that will continue to expand into the 21st century as the need for trained practitioners exceeds the supply. During the last decade, fund-raising education moved into the formal classroom and away from an apprenticeship tradition of senior practitioners mentoring newcomers. Yet until now, there has not been a textbook to support this evolving professionalism. Faculty have been reluctant to define fund raising as an academic subject in the absence of a theory-based teaching resource, and courses usually have been assigned to part-time instructors hired from the practice.
This textbook addresses the void. It is designed for graduate and upper-level undergraduate courses dealing with fund raising as a primary or secondary subject. Among its features, each chapter points out research gaps and opportunities--such as problems and theories for master's theses and doctoral dissertations--and ends with a list of suggested readings. The text is appropriate for the diverse academic areas in which fund raising, nonprofit management, and philanthropy are taught, including public administration, management, arts and humanities, education, social work, economics, and sociology. Because of its public relations orientation, it is particularly suited for courses offered in that discipline. Additional audiences are practitioners enrolled in professional development programs; CEOs, trustees, and others interested in self-study; and scholars who need serious literature on the subject.

PROFESSIONAL PROMO PIECE COPY..............Recently, the field of fundraising seems to have taken a giant step backward. Rather than conducting principled efforts to support common political, educational, financial, or social causes, the entire process is making headlines as a venue offering opportunities for influence peddling, corruption and self-promotion. The need for a guide to ethical fund-raising management is greater than ever. "Effective Fund-Raising Management" addresses this need.
The most successful fundraisers understand why certain practices are more effective than others. What works in one situation may not work in another similar--but slightly different--situation. That is why theoretical understanding is vital to fundraising professionals. To be an "expert" practitioner, one must have have enough theoretical understanding to adapt one's practice to a variety of situations. That is the purpose of "Effective Fund-Raising Management"--to provide the underlying theoretical and conceptual understandings that enable an "effective" practitioner to become an "expert" practitioner.
Indispensable to fund-raising professionals, this invaluable resource:
* reviews the entire scope of the fund-raising profession-- from its historical antecedents to the current legal, ethical, organizational, and theoretical principles underlying its practice today;
* provides concise definitions and explanations of the fund-raising process and its position within the field of public relations;
* links effective fund-raising practices to ethical considerations; and
* examines four of the major methods of fund raising-- annual giving, major gifts, planned giving, and capital campaigns.

A valuable set of reflections, anecdotes, and pure fund raising wisdom from one of the great pioneers in the development field.
--Michael O'Neill, professor and director, Institute for Nonprofit Organization Management, University of San Francisco

For over forty-five years, Henry Rosso has worked to enhance and advance the work and lives of professional fund raisers the world over. He has been recognized as the person who has most shaped present fund raising practice and theory. In this book of thoughtful essays, he explores a variety of topics including leadership, stewardship, the art of asking, building relationships, and more--all in a refreshing writing style that makes fund raising human and friAndly.

Completely revised and expanded, the ultimate guide to starting--and keeping--an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, "The Volunteer Management Handbook, Second Edition" is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much moreUp-to-date, practical guidance for the major areas of volunteer leadership and managementExplores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, "The Volunteer Management Handbook, Second Edition" is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

Becoming an International Humanitarian Aid Worker draws on the experiences of those currently working and those hiring people to work in humanitarian aid today, and an analysis of job postings over a 9-month period. It provides relevant information and advice to help jobseekers make more informed decisions about what steps to take. It first pushes prospective job seekers to reflect on whether this is the right career path for them. It then provides tried and tested strategies for preparing for a humanitarian career and being competitive in the humanitarian job market, serving as a comprehensive guide for those thinking about a career in international humanitarian aid.

Service-learning research has been growing and expanding around the world. While much of the early work was carried out in the US and Europe, such efforts have been developing in Asia for the past few decades. The use of the term, 'service-learning' was not popular, while use of community engagement, volunteerism, social services are more common among community practitioners and academics, with the rapid development of service-learning, both research and community-based programs have been growing throughout Asia over the last decade. One of the major movements in that part of the world has been the Service-Learning Asia Network (started in 2005), where more than 11 countries have unified to share their efforts collectively through conferences and journals. In this new book we have examples from five (5) different places: China, Singapore, Hong Kong, Indonesia, and India. These models follow a recent publication of Asian research found in the Michigan Journal of Community Service Learning, published in Summer 2019 after the 7th Asia Pacific Regional Service-Learning conference in Singapore. The chapters represent some of the exciting work that is developing in Asia, highlighting the rich and powerful connections between universities and communities throughout the region. Excellent examples of various kinds of study, from case studies, to qualitative research, to mixed method designs are included. In addition, the focus of the studies, from student learning, community change, innovative practice, and institutional development and change are provided to illustrate the rich diversity of work occurring throughout Asia.

VolunteerMatch taps expert knowledge from today's volunteerism professionals to help nonprofits take a more inventive approach to volunteer engagement Volunteer Engagement 2.0: Ideas and Insights Changing the World shows you many of the innovative approaches to engaging volunteers that are reshaping nonprofits, volunteer programs, and communities around the world and how you can bring these changes to your own organization. Curated and edited by VolunteerMatch, the Web's most popular volunteer engagement network, these transformative strategies and practices are already being used by innovative nonprofit, government, and business sector leaders in volunteering and they represent many of the future trends in volunteerism. This insightful collection contains actionable advice on strengthening volunteering at your organization as well as broader explorations on the nature of opening organizations to volunteers to show you how to create a new volunteerism model that supports your organization's mission and programs. Among other things, you'll learn how to attract millennials and baby boomers to your cause, the best ways to partner with corporate and pro bono volunteer programs, why micro volunteering may be the future of online giving, what's new in national service, why your supporters are a largely untapped goldmine of fundraising success, and what trends will drive volunteering in the future. For more than 15 years VolunteerMatch has had unprecedented access to leading innovators in the nonprofit, government, and corporate sectors. In this book, you'll share that access as you explore the ideas, strategies, and insights that will boost volunteer engagement today and in the future. * Learn what trends and ideas are reshaping volunteer engagement today * Reconsider your volunteer model to reflect your organization's mission * Find out what the leading thinkers predict will drive volunteering in the future * Optimize volunteer recruitment, screening, orientation, and training * Understand and cater to the motivations of your volunteers The world of volunteering is changing and there has never been a better moment to engage the time and talent of those who support your cause. How will your nonprofit grow and thrive with the help of volunteers? Volunteer Engagement 2.0: Ideas and Insights Changing the World provides the innovation and inspiration, you just need to supply the action.

What makes a soldier? What makes a business mind? What makes a philanthropist? In this rich memoir, Canadian icon of mining finance and public service Terry Salman reflects on his remarkable life, offering inspiration and mentorship for others seeking to build their own legacies. Salman traces his journey from his modest beginnings in Montreal as the son of a Turkish immigrant father and Quebec-born mother, to the traumas of the Vietnam War, to his rise up the Canadian business world, and the growing dedication to service that earned him the Order of Canada. He recounts the moments that shaped him: the brotherhood of the U.S. Marines and the lifelong duty of loyalty and community they instilled in him; the traumas he endured as a young sergeant in Vietnam; his return to Canada and the mentors who helped guide his success; and his many roles in helping others. As he climbs the corporate ladder, his deep-seated faith and commitment to social responsibility grows. He takes on leadership roles, including chairman of the Vancouver Public Library Foundation and the St. Paul's Hospital Foundation - where he helped fund a hospice for AIDS patients - and Honorary Consul General of the Republic of Singapore. Offering an inside view at the Canadian business, political, and philanthropic landscape, What We Give is a must-read for anyone seeking to understand how some are driven to succeed, and to give back

Nearly one hundred years after the Henry Street Settlement was founded, this venerable institution still serves the people of the lower East Side of New York. Much of the credit for its survival may be attributed to its founder, Lillian Wald, who is also the author of this book.

"The House on Henry Street "was written at the height of the Progressive Era, when economic prosperity and an expansive spirit were pervasive, but when poverty and misery were the lot of countless new immigrants and families in urban areas. This book is the story of the early years of the Settlement and of the personal involvement of Lillian Wald in the social reform activities of the Settlement and the Progressive movements. From the first it was considered a significant work, and was widely and favorably reviewed. It remains significant.

The story of the Henry Street Settlement is part of the history of New York City, as well as a key moment in the growth of social work in the United States. It is integrally related to the story of progressivism and social reform. Although the book's style is simple, it tells a complex story, both of one woman's indomitable nature, and of a special institution in a particular neighborhood of New York City. "The House on Henry Street "reflects the spirit of an optimistic era in which actors were part of larger social and political changes. It is also a history that moves easily from the personal, through the community, and finally to the national levels of American government. Professionals in the fields of volunteerism and philanthropy, progressivism, women's studies, and social welfare will find this an absorbing document.

This book tells for the first time, in rich detail, and without apologetics, what Americans have done, in the voluntary sector and often without official sanction, for human welfare in all parts of the world. Beneath the currently fashionable rhetoric of anti-colonialism is the story of people who have aided victims of natural disasters such as famines and earthquakes, and what they contributed to such agencies of cultural and social life as libraries, schools, and colleges. The work of an assortment of individuals, from missionaries to foundation executives, has advanced public health, international education, and technical assistance to the Third World. These people have also assisted in relief and relocation of refugees, displaced persons, and those who suffered religious and racial persecution. These activities were especially noteworthy following the two world wars of the twentieth century. The United States established great foundations-Carnegie, Rosenwald, Phelps-Stokes, Rockefeller, Ford, among others-which provided another face of capitalist accumulation to those in backward economic regions and those suffering political persecution. These were meshed with religious relief agencies of all denominations that also contributed to make possible what Arnold Toynbee called "a century in which civilized man made the benefits of progress available to all mankind." This is a massive work requiring more than five years of research, drawing upon a wide array of hitherto unavailable materials and source documents.

Companies increasingly play a meaningful role in civil society and the philanthropic sector through Corporate Social Responsibility (CSR) and Corporate Philanthropy (CP). The most well studied form of allocating these resources is through outright contributions to operating external foundations and other nonprofit organizations. However, far less is known about the use of corporate foundations, separate and independent nonprofit entities aimed at channeling corporate giving to a social mission related to a company. Corporate foundations are often linked to the founding company through their name, funding, trustees, administration and potential employee involvement. As these foundations are growing in number, size and importance and becoming increasingly visible in the philanthropic sector, the urgency to understand their role and functioning becomes more important. The primary aim of this volume is to deliver a holistic analysis of the current state-of-the-art on corporate foundations. For that reason, the book includes different perspectives on and use a hybrid concept of corporate foundations. The book includes three main parts. First, looking further into the organizational processes of corporate foundations, the book analyzes governance and operations as major aspects of organizational performance. Second, it sheds light on the role of corporate foundations in various institutional settings. Lastly, the book includes various stakeholder perspectives on corporate foundations, including corporate employees, beneficiaries, and their non-profit partners. By reading the book, readers will build a comprehensive understanding of the role and functioning of corporate foundations, understand new avenues for research and, in case they are practitioners in the field, find practical advice rooted in academic research.

Joseph P. Fitzpatrick, S.J. - priest, internationally-acclaimed scholar, activist-was intensely involved in the ongoing studies of the Puerto Rican people, their culture, and their problems as migrants in the U.S. mainland.The Stranger Is Our Own contains Fitzpatrick's personal memoir, as well as a collection of articles, papers, lectures and talks that chronicle his "bittersweet journey" with Puerto Rican migrants. A consultant to religious, political, education and social leaders on the issues of migration, assimilation, inter-group relations and social justice, Father Fitzpatrick helped shape governmental and Church policies at both the local and national level. He continued his active involvement until his death in 1995 at the age of 82.

Cultivating Empire charts the connections between missionary work, capitalism, and Native politics to understand the making of the American empire in the late-eighteenth and early-nineteenth centuries. It presents American empire-building as a negotiated phenomenon that was built upon the foundations of earlier Atlantic empires, and it shows how U.S. territorial and economic development went hand-in-hand. Lori. J. Daggar explores how Native authority and diplomatic protocols encouraged the fledgling U.S. federal government to partner with missionaries in the realm of Indian affairs, and she charts how that partnership borrowed and deviated from earlier imperial-missionary partnerships. Employing the terminology of speculative philanthropy to underscore the ways in which a desire to do good often coexisted with a desire to make profit, Cultivating Empire links eighteenth- and early-nineteenth-century U.S. Indian policy-often framed as benevolent by its crafters-with the emergence of racial capitalism in the United States. In the process, Daggar argues that Native peoples wielded ideas of philanthropy and civilization for their own purposes and that Indian Country played a critical role in the construction of the U.S. imperial state and its economy. Rather than understand civilizing missions simply as tools for assimilation, then, Cultivating Empire reveals that missions were hinges for U.S. economic and political development that could both devastate Indigenous communities and offer Native peoples additional means to negotiate for power and endure.

There is a broad consensus that traditional philanthropy has the potential to be transformative and address inequalities and injustices, as well as provide relief to the poor. Over the last two decades individual capitalists and private corporations have become increasingly involved in philanthropy, often through foundations targeted at helping to reduce social problems associated with poverty, disease and food insecurity. This important book questions the political and ideological reasons behind rich individuals and large companies choosing to engage in poverty reduction through philanthropy. The question of concern is not whether new philanthropy is good or bad, but what motivates this form of giving and whether the sources of new philanthropy funding are legitimate. The book argues that this new philanthropy risks being a sticking plaster without long-term results, because it fails to tackle social injustice or the structural reasons for inequality. It will be of value to academics, upper-level undergraduates and postgraduates in politics, sociology, economics and development studies.

This book explores how philanthropy is perceived and practiced in a predominantly Muslim society. It is the first academic quantification of philanthropic giving and volunteering using a representative sample of the Egyptian population, providing the reader with a quantitative and qualitative analysis of the state of philanthropy in Egypt. The book discusses traditional and religious philanthropic mechanisms and provides a thorough explanation of the waqf system, how it is perceived today, and how it could support innovation. Furthermore, as a solid direct product of the research embodied in the creation of a community foundation, it discusses reviving and modernizing the concept of waqf, thus elaborating an example of how academic studies may be employed to create proto-types for learning and calculated action.

The Origins of UNICEF traces the history of the founding of the world's most well-known and often controversial relief aid organization for children. UNICEF modeled itself after several national organizations as well as some of the early twentieth-century transnational and international relief aid organizations, catering to a clientele that many observers claimed would be impossible to resist or ignore. In only a few years, UNICEF's programs provided relief aid to millions of children in locations around the globe, but the atmosphere of post-war cooperation, quickly supplanted by Cold War tensions, caused UNICEF's efforts to be scrutinized lest they be too closely aligned with either the United States or the Soviet Bloc. UNICEF remains one of the most highly regarded and effective child relief-aid organizations in the world. The story of its founding and its first years as an aid organization provide insight into how an international, apolitical, philanthropic organization must maneuver through political and cultural tensions in order to achieve its goal of mitigating human suffering.

Do you wish you could do more to change the world but don't know how? Do you ever look around at the many charities asking for donations and feel overwhelmed? This inspiring and uplifting book explores the effectiveness of charity and calls for more radical giving if we want to contribute to a better world. During a period when British society seems more divided than ever, and our decision makers are even more disconnected from the issues that keep us awake at night, Giving Back highlights the people and movements taking on some of the most challenging social issues of our time. A respected figure in philanthropy, Derek A. Bardowell presents a unique insight into what's going on inside the world of giving and where we can best make a difference. From redefining the role of charity itself to reimagining philanthropy through a reparative lens, Bardowell introduces a radical new take on how social problems, from climate change to racial injustice, can be tackled in modern society by all of us. Filled with lively insights and moving stories, Giving Back is here to break down the walls of charitable giving. If you loved Factfulness, Lost Connections, and What White People Can Do Next, this book will challenge some of your truths and change the way you give. What people are saying about Derek A. Bardowell: 'Personal, political, powerful.' Bernardine Evaristo 'Important and timely... Deeply felt and illuminating... Essential reading for everyone committed to fairness and equality in life.' Goodreads Reviewer, 5 stars 'A valuable act of remembrance... While wealth may confer privileges, it doesn't rid you of melanin or exempt you from prejudice.' Colin Grant, Guardian 'Bardowell does an excellent and passionate job of refracting the issues.' Financial Times 'I absolutely loved it!... Such a good read on so many levels.' Goodreads Reviewer, 5 stars

Americans donate over 300 billion dollars a year to charity, but the psychological factors that govern whether to give, and how much to give, are still not well understood. Our understanding of charitable giving is based primarily upon the intuitions of fundraisers or correlational data which cannot establish causal relationships. By contrast, the chapters in this book study charity using experimental methods in which the variables of interest are experimentally manipulated. As a result, it becomes possible to identify the causal factors that underlie giving, and to design effective intervention programs that can help increase the likelihood and amount that people contribute to a cause. For charitable organizations, this book examines the efficacy of fundraising strategies commonly used by nonprofits and makes concrete recommendations about how to make capital campaigns more efficient and effective. Moreover, a number of novel factors that influence giving are identified and explored, opening the door to exciting new avenues in fundraising. For researchers, this book breaks novel theoretical ground in our understanding of how charitable decisions are made. While the chapters focus on applications to charity, the emotional, social, and cognitive mechanisms explored herein all have more general implications for the study of psychology and behavioral economics. This book highlights some of the most intriguing, surprising, and enlightening experimental studies on the topic of donation behavior, opening up exciting pathways to cross-cutting the divide between theory and practice.

For many organizations, recruiting and maintaining a core group of dedicated volunteers spells the difference between success and failure. But very little research has been done to find out what motivates people to volunteer, how to recruit volunteers, and how to nurture their dedication.

"Enhancing the Volunteer Experience" reveals, from the perspective of the volunteer, how management can foster - or impede - the growth of high-quality, long-lived volunteer programs, and how to ensure that volunteering remains a dynamic force that generates social change. Drawing on a four-year study of volunteers in a variety of fields and extensive interviews with 180 people, Ilsey provides nonprofit managers with the insights, skills, and strategies they need to recruit and retain committed volunteers, and to make the volunteer experience rich, rewarding, and productive.

In this compelling narrative, Michael L. Buckler draws readers into the challenging, yet rewarding world of the Peace Corps. Inspired by his journals, the book recounts his life as a Peace Corps teacher after a heartbreaking divorce and a demanding legal career prompted him to make a change. Assigned to a village school in Malawi, Buckler opens his tiny home to three boys, embarking with them on a journey of cross-cultural discovery, personal sacrifice, and transformative growth. Determined to help his village, Buckler collaborates with community leaders to build a boarding school for girls. As momentum builds, a powerful bureaucrat tries to shut down the project and Buckler becomes discouraged. As he agonizes over whether to leave, the village takes matters into its own hands in a moving display of the persistent, courageous spirit of Malawi.

The mission of the Research Methodology in Strategy and Management book series is to provide a thoughtful medium to comment, critique, and build knowledge relevant to techniques that advance the strategic management field. This ninth volume in the series explores the theme of "Social Entrepreneurship and Research Methods." This volume provides a critical examination of previous approaches used to explore phenomena of interest in the growing study of social entrepreneurship. The importance of construct management in this emerging field is explored in depth, and the contributors to this volume provide thoughts on a number of valuable approaches to collect both qualitative and quantitative data germane to the study of social enterprise. This volume also highlights the promise of longitudinal techniques, the use of configurational approaches, and other techniques that allow for the incorporation of rich qualitative information to aid in the study of social enterprise growth and performance.

An increasingly important and often overlooked issue in science and technology policy is recognizing the role that philanthropies play in setting the direction of research. In an era where public and private resources for science are strained, the practices that foundations adopt to advance basic and applied research needs to be better understood. This first-of-its-kind study provides a detailed assessment of the current state of science philanthropy. This examination is particularly timely, given that science philanthropies will have an increasingly important and outsized role to play in advancing responsible innovation and in shaping how research is conducted. Philanthropy and the Future of Science and Technology surveys the landscape of contemporary philanthropic involvement in science and technology by combining theoretical insights drawn from the responsible research and innovation (RRI) framework with empirical analysis investigating an array of detailed examples and case studies. Insights from interviews conducted with foundation representatives, scholars, and practitioners from a variety of sectors add real-world perspective. A wide range of philanthropic interventions are explored, focusing on support for individuals, institutions, and networks, with attention paid to the role that science philanthropies play in helping to establish and coordinate multi-sectoral funding partnerships. Novel approaches to science philanthropy are also considered, including the emergence of crowdfunding and the development of new institutional mechanisms to advance scientific research. The discussion concludes with an imaginative look into the future, outlining a series of lessons learned that can guide how new and established science philanthropies operate and envisioning alternative scenarios for the future that can inform how science philanthropy progresses over the coming decades. This book offers a major contribution to the advancement of philanthropic investment in science and technology. Thus, it will be of considerable interest to researchers and students in public policy, public administration, political science, science and technology studies, sociology of science, and related disciplines.

Nonprofit organizations often struggle with selecting and screening volunteers and placing them in the best possible positions. This practical resource, originally published by Stevenson, Inc., provides actionable tips and techniques to improve volunteer selection, screening, and placement. The articles in this resource cover useful topics such as: recruitment procedures aimed at filling key volunteer positions, techniques for screening volunteers in advance, interviewing procedures, tips for checking references, how to conduct thorough background checks, how to decline a volunteer appointment with tact, advice on clarifying volunteer tasks before assigning them, steps for conducting volunteer evaluations. Other topics include: * Background check rejection follow-up * Defining volunteer roles * Conducting the right check for the right position * Matching tools * Conducting volunteer interviews * Effective task delegation * Staff preparation * Consultant programs * Training and supervision * Agreements and policies * Special skills volunteers * Evaluation and assessment * Placement questionnaires * Volunteer satisfaction * Advocacy volunteers * Codes of conduct * Constituent safety Please note that some content featured in the original version of this title has been removed in this published version due to permissions issues.