A Publication of the National Center for Nonprofit Boards

A concise yet comprehensive resource for the entire fund raising process. Shows why board members must take the lead in fund raising efforts, and show how this role can be personally satisfying.

In a ground-breaking departure from existing works, almost all of which are how-to manuals based on anecdotal evidence, this is the first academic textbook on fund raising. By integrating practical knowledge with social science theory and research, it presents a comprehensive approach to the function, from its legal and ethical principles to the managerial process by which gifts are raised. Territory previously uncharted in the literature is explored, such as the historical and organizational contexts of contemporary practice. Explanations of programs, techniques, and publics introduce a new system for understanding fund raising's major concepts. Unlike efforts in established fields, most of the material represents original scholarship undertaken to produce a first-time text.
The book's main purpose is to teach students about fund raising--a high-demand, high-paying occupation that will continue to expand into the 21st century as the need for trained practitioners exceeds the supply. During the last decade, fund-raising education moved into the formal classroom and away from an apprenticeship tradition of senior practitioners mentoring newcomers. Yet until now, there has not been a textbook to support this evolving professionalism. Faculty have been reluctant to define fund raising as an academic subject in the absence of a theory-based teaching resource, and courses usually have been assigned to part-time instructors hired from the practice.
This textbook addresses the void. It is designed for graduate and upper-level undergraduate courses dealing with fund raising as a primary or secondary subject. Among its features, each chapter points out research gaps and opportunities--such as problems and theories for master's theses and doctoral dissertations--and ends with a list of suggested readings. The text is appropriate for the diverse academic areas in which fund raising, nonprofit management, and philanthropy are taught, including public administration, management, arts and humanities, education, social work, economics, and sociology. Because of its public relations orientation, it is particularly suited for courses offered in that discipline. Additional audiences are practitioners enrolled in professional development programs; CEOs, trustees, and others interested in self-study; and scholars who need serious literature on the subject.
PROFESSIONAL PROMO PIECE COPY..............Recently, the field of fundraising seems to have taken a giant step backward. Rather than conducting principled efforts to support common political, educational, financial, or social causes, the entire process is making headlines as a venue offering opportunities for influence peddling, corruption and self-promotion. The need for a guide to ethical fund-raising management is greater than ever. "Effective Fund-Raising Management" addresses this need.
The most successful fundraisers understand why certain practices are more effective than others. What works in one situation may not work in another similar--but slightly different--situation. That is why theoretical understanding is vital to fundraising professionals. To be an "expert" practitioner, one must have have enough theoretical understanding to adapt one's practice to a variety of situations. That is the purpose of "Effective Fund-Raising Management"--to provide the underlying theoretical and conceptual understandings that enable an "effective" practitioner to become an "expert" practitioner.
Indispensable to fund-raising professionals, this invaluable resource:
* reviews the entire scope of the fund-raising profession-- from its historical antecedents to the current legal, ethical, organizational, and theoretical principles underlying its practice today;
* provides concise definitions and explanations of the fund-raising process and its position within the field of public relations;
* links effective fund-raising practices to ethical considerations; and
* examines four of the major methods of fund raising-- annual giving, major gifts, planned giving, and capital campaigns.

Series Information:
Nissan Institute/RoutledgeCurzon Japanese Studies

The world of UK charities has been transformed. Gone are the days when charities gained the majority of their money from rattled tins. Fundraising is a sophisticated art and charities often manage multi-million pound contracts to provide services. Those who manage such organizations are expected to adapt to an ever-changing world. This text is about this changing world; the skills needed to manage, fundraise, run a successful lobbying campaign or attract new work and the way in which UK charities will increasingly operate in a European environment. Broadly divided into three parts, this book describes the size and scope of the voluntary sector, how it operates and those ways in which changes to the welfare state have had a direct effect upon how charities operate. The second part breaks down the constituent parts of charities, looking in turn at the role of trustees, managers and fundraisiers, financial staff and marketing experts. Lastly, the book deals with UK charities in a widening European context.

The world of UK charities has been transformed. Gone are the days when charities gained the majority of their money from rattled tins. Fundraising is a sophisticated art and charities often manage multi-million pound contracts to provide services. Those who manage such organizations are expected to adapt to an ever-changing world. This text is about this changing world; the skills needed to manage, fundraise, run a successful lobbying campaign or attract new work and the way in which UK charities will increasingly operate in a European environment. Broadly divided into three parts, this book describes the size and scope of the voluntary sector, how it operates and those ways in which changes to the welfare state have had a direct effect upon how charities operate. The second part breaks down the constituent parts of charities, looking in turn at the role of trustees, managers and fundraisiers, financial staff and marketing experts. Lastly, the book deals with UK charities in a widening European context.

In this compelling narrative, Michael L. Buckler draws readers into the challenging, yet rewarding world of the Peace Corps. Inspired by his journals, the book recounts his life as a Peace Corps teacher after a heartbreaking divorce and a demanding legal career prompted him to make a change. Assigned to a village school in Malawi, Buckler opens his tiny home to three boys, embarking with them on a journey of cross-cultural discovery, personal sacrifice, and transformative growth. Determined to help his village, Buckler collaborates with community leaders to build a boarding school for girls. As momentum builds, a powerful bureaucrat tries to shut down the project and Buckler becomes discouraged. As he agonizes over whether to leave, the village takes matters into its own hands in a moving display of the persistent, courageous spirit of Malawi.

The last decade has seen some significant changes in international development and in the status of non-governmental organisations operating in the field. Not only has the number of NGOs virtually doubled; many of them have seen a considerable growth in their budgets, and have grown closer to governments and official aid agencies. NGOs are acknowledged by many to be more effective agents of development than governments or commercial interests ? even as a ?magic bullet? for development problems. Despite these positive trends, the real impact of the NGO sector is not well documented. This is partly because NGO performance-assessment and accountability methods are weak, and partly because NGOs are caught up increasingly in the world of official aid, which pushes them towards certain forms of evaluation at the expense of others. This unique book takes a hard and critical look at these issues, and describes how NGOs can, and must, improve the way they measure and account for their performance if they are to be truly effective.

A Drucker management classic, first published in 1990, which breaks down any narrow definition of management and is aimed specifically at decision-makers and managers working in non-profit making and charitable organizations to help them apply the principles of good management to their sector. Drawing from the American experience, Drucker poignantly illustrates his discussion of management by quoting his in-depth interviews with top executives from non-profit making organizations. The issues of mission, performance, people and relationships, leadership and developing managers are eloquently discussed and Drucker provides Action Implications throughout the book which are of practical importance to the reader.

This critical analysis of aid organizations illustrates the expanding role of NGOs in international relief operations, and highlights the problems confronted by humanitarian groups. The book presents an overview of recent trends in the international relief community. Various relief operations are compared, to demonstrate why NGO co-ordination has become such an important issue. Case studies show how enhanced international co-ordination could improve the overall performance of NGOs and the United Nations.

There has been enormous growth in the size and number of environmental NGOs, (non governmental organizations), in recent years. This has happened, mainly because of a generally slow or in some cases, negative response, by governments towards an escalating global environmental crisis. This book examines how NGOs have grown in importance to a point where they now act as key bargainers and agents within the emerging field of world environmental politics. By linking local and global issues, NGOs are able to highlight ecological issues of importance and promote social learning. The authors use four case studies, including the Great Lakes water negotiations, the ivory trade ban and Antarctic environmental protection, to illustrate the breadth of NGO activity and the diversity of their politics. The case studies also demonstrate how NGOs have to face tough environmental choices and how they often move outside the traditional structures of world politics when governmental action is insufficient in addressing environmental issues.

Policy ownership of development agenda emerged as an important aspect in international development cooperation during the 1990s in the wake of evident failures of reform initiatives in developing countries steered by donor agencies, particularly the international financial institutions (IFIs), the World Bank (WB) and the International Monetary Fund (IMF). The principal focus of this book is to examine Bangladesh's policy ownership in its PRSP by broadly analyzing the dynamics in the formulation process and examining the principal actors' contribution to the formulation process. This book also deals with several other dimensions of foreign aid and its changing features including the shifts in WB-IMF's approach to development cooperation. This book argues that the WB-IMF strongly influence Bangladesh's development strategies and agendas and in general the WB-IMF have not changed much in their aid relationship despite clear limitations of their previous reform models. Building on Bangladesh's current level of development the book advocates that Bangladesh needs to adopt a new model for development agenda setting. Illustrating the influences of donor communities on the creation of development strategies in developing countries, this book presents a macro dynamics of the political economy of international development cooperation. It will be of interest to academics and professionals working on political economy, governance, public policy and development cooperation as well as South Asian Studies.

"According to Greek mythology mankind's first benefactor was the Titan, Prometheus, who gave fire, previously the exclusive possession of the gods, to mortal man." With these words the esteemed scholar Robert Bremner presents the first full-fledged history of attitudes toward charity and philanthropy. "Giving "is a perfect complement to his earlier work "The Discovery of Poverty in the United States. "The word "philanthropy "has been translated in a variety of ways: as a loving human disposition, loving kindness, love of mankind, charity, fostering mortal man, championing mankind, and helping people. Bremner's book covers all of these meanings in rich detail.

Bremner describes the ancient world and classical attitudes toward giving and begging; Middle Ages and early modern times, emphasizing hospitals and patients and donors and attributes of charity; the eighteenth century and the age of benevolence; the nineteenth century and the growth of the concept of public relief and social policy; and a careful multiple chapter review of the twentieth century. Bremner reviews the act of giving in such comparative contexts as London, England and Kasrilevke, Russia with such figures as Thomas Carlyle, Charles Dickens, and Sholem Aleichem, as well as the more familiar wealthy industrialist/philanthropists, forming part of the narrative.

The final chapters bring the story up to date, discussing the relationships of modem philanthropy and organized charity, and the uses of philanthropy in education and the arts. Bremner has an astonishing knowledge of the cultural context and the economic contents of philanthropy. As a result, this volume is intriguing as well as important history, written with lively style and wit. Whether the reader is a professional in the so-called "third stream" or "independent sector," or simply a citizen wondering just what the act of giving and the spirit of receiving is all about, "Giving "will be compelling reading.

The Origins of UNICEF traces the history of the founding of the world's most well-known and often controversial relief aid organization for children. UNICEF modeled itself after several national organizations as well as some of the early twentieth-century transnational and international relief aid organizations, catering to a clientele that many observers claimed would be impossible to resist or ignore. In only a few years, UNICEF's programs provided relief aid to millions of children in locations around the globe, but the atmosphere of post-war cooperation, quickly supplanted by Cold War tensions, caused UNICEF's efforts to be scrutinized lest they be too closely aligned with either the United States or the Soviet Bloc. UNICEF remains one of the most highly regarded and effective child relief-aid organizations in the world. The story of its founding and its first years as an aid organization provide insight into how an international, apolitical, philanthropic organization must maneuver through political and cultural tensions in order to achieve its goal of mitigating human suffering.

Corporate giving currently accounts for nearly 10 percent of all charitable donations nationwide, and most experts agree that the flow of corporate resources earmarked for nonprofit programs is on the rise. Yet, many fund raisers are held back from tapping this gold mine by the fear they don’t know how to "play the system" correctly. When it comes to soliciting corporate funds, even old hands at private fund raising find themselves stymied by the lack of clear-cut answers to such critical questions as: "How do I find out which companies give and how do I obtain information about them?" "Who are the funding decision makers, and how do I appeal to them and cultivate relationships with them?" "What hidden strings and pitfalls should I be aware of when soliciting corporate funds?"

Successful Corporate Fund Raising provides in-depth answers to these and all your questions about finding and winning corporate funds. The distillation of Scott Sheldon’s more than two decades of experience as a corporate fund raiser, it provides a complete blueprint for developing and maintaining successful corporate fund-raising programs at nonprofits of all sizes.

The book begins with an in-depth exploration of the world of contemporary corporate giving. It explains the key differences between private funding and the "strategic philanthropy" practiced by many corporations. It describes the various forms corporate giving most commonly takes, including cash, in-kind, and volunteerism. And it clearly spells out the motivations, perceptions, expectations, and conditions driving most corporate funding.The lion’s share of the book is devoted to schooling readers in effective low-cost strategies for locating, obtaining, and managing corporate resources. Organized around the five key components of a successful corporate funding initiative, it provides step-by-step guidance on how to research corporate funders, cultivate relationships with key personnel, solicit corporate resources, evaluate the efficacy of fund-raising initiatives, and manage funded programs. It also supplies a wealth of forms, questionnaires, sample letters and proposals, checklists, and other valuable tools that can easily be adapted for use in your organization. Successful Corporate Fund Raising is an indispensable working resource for all nonprofit fund raisers, development managers, agency executives, and board members.

An expert’s guide to finding and winning corporate support for your nonprofit organization.

This book shows fund raisers and executives at nonprofits of all sizes how to take advantage of the current corporate funding opportunities. K. Scott Sheldon provides a fresh, insider’s look at contemporary corporate giving, and he develops a complete blueprint for developing a corporate fund-raising program. Step-by-step, he walks you through the entire corporate fund-raising process and:

• Describes proven fund-raising strategies and techniques that can be integrated into virtually any nonprofit organization
• Alerts you to the common pitfalls to corporate solicitation and shows you how to avoid them
• Explores the impact of new technologies on corporate fund raising
• Details solid strategies for taking advantage of resources other than cash, including in-kind donations and volunteers
• Illustrates key points with fascinating and instructive real-world case studies
• Arms you with an array of forms, checklists, sample documents, questionnaires, and other valuable tools

The administrative officers of public and nonprofit organizations have become increasingly interested in marketing techniques during the 1990s. They reason that if commercial marketing methods can successfully move merchandise across the retail counter, those same techniques should be capable of creating a demand for such "social products" as energy conservation, women's rights, military enlistment, or day-care centers. The goal of this volume is to provide social sector executives with practical and effective guidelines on how to harness the power of marketing in order to improve service to their constituencies. Marketing the Public Sector builds upon two decades of research in social marketing and represents the current state of the art. The authors demonstrate how the principles developed in earlier studies can be applied in actual situations. Included here are case studies of marketing plans prepared for hospitals, political campaigns, Third World social change, and community foundations that proved to be as effective as those in the private sector. The case study approach is effectively supplemented by theoretical chapters that define first principles in essential matters such as product management, value determination, advertising, and analysis of market performance. This amalgamation of theory and application is suitable to middle-range social marketing sizes as well as full-scale projects that large agencies might undertake. The problems differ only in magnitude; no organization is too small or too large to adopt a consumer orientation. Marketing the Public Sector is not only a guide to marketing; it is also about communication, social change, propaganda, and education. It will be of great interest to sociologists; public sector administrators; and specialists in communications, public relations, fund-raising, and community affairs.

Alongside Community is a step-by-step guide that prepares social science students to be democratic citizens by examining the theory, method, and sociopolitical dynamics that impact helping those different from oneself. The first part of this book explores the more theoretical issues of helping others, including issues of social identity, values, and power. The second part of this guidebook examines action-based methods; interventions available for community-based engagement; and the sociopolitical issues that inevitably arise for those who strive to create social change including issues of race, ethnicity, social class, gender, sexual orientation, mental health, educational and environmental justice along with suggestions on how to address these issues. The third part of Alongside Community critically explores how to measure the impact of community service on major stakeholders including student, faculty, college and community agency and ends with reflections and suggestions on how to be a lifelong civically engaged citizen.

In the first decade of the twenty-first century a new wave of thinking has emerged from tech billionaires that may shape the way private capital gets invested to tackle social problems. These entrepreneurs broke the business mold in the 1980s and 1990s and are now trying to break the traditional pattern of philanthropy pioneered by Andrew Carnegie and John D. Rockefeller, Sr. some one hundred years ago. Combining billions of dollars of their personal capital with new ideas, cutting-edge businesslike techniques, media and marketing savvy, the tech benefactors profiled in this book are attacking some of the globe's most intractable societal problems. In trying to make a difference in the world, these new philanthropists, dubbed "philanthrocapitalists" by rhe author seek to break down traditional barriers dividing business, charity, and government. As a result of the rapid wealth creation in recent years, the world now boasts 1,125 billionaires, many of whom are self-made, according to the Forbes' 2008 list, including Bill Gates, Pierre Omidyar, Jeffrey Skoll, Stepehn Case, Sergey Brin, Larry Page, and more. Their massive wealth has created new philanthropic challenges. Imaginative giving by the new billionaires is beginning to transform philanthropy in terms of timing, involvement, strategy, and tactics. How this development impacts society as a whole is the subject of Lewis Solomon's book. As the author notes, the traditional categories of business and philanthropy may no longer serve to meet the challenge of social problems. In the twenty-first century the tools and resources used to solve societal problems will be far more varied and mixed than previously. We now see interesting partnerships and new ways of thinking. The divide between profit and social good will narrow. If successful in using their money in innovative ways, government or for-profit business could scale up the catalytic efforts of the new philanthropists. This volume is a proactive, innovative guide to a new era, not just a new technique of monetary support.

The nonprofit sector in China (including nongovernmental organizations, foundations, and charities) is fairly new, especially to foreigners, since the rapid development of this "third sector" has not been widely studied in Western scholarship. The contributors to this volume have been engaged in research of China's nonprofit sector for many years, and are intimately familiar with the operation of Chinese nonprofit organizations. China's Nonprofit Sector describes the development of China's nonprofit sector since 1995, including discussions on the rise of corporate responsibility and charitable foundations, grassroots organizations, and the microphilanthropy that arose after the Sichuan earthquake in 2008. It enumerates the shifting legal framework, the complex relationship between government-affiliated and private sector organizations, the media's role, the emergence of microphilanthropy, and the lack of knowledge of the general public regarding philanthropic enterprises. This volume, in Transaction's Asian Studies series, directly addresses the topic of China's nonprofit sector and gives a coherent and comprehensive account of its development and challenges. This work will be of value for all policy specialists, Asian Studies scholars, and all individuals interested in China.

The book highlights 'new perspectives' on volunteerism in sport, covering frameworks, methods, context and variables on several levels from community sport clubs to international events. In analysing the processes of control within voluntary sport clubs, a new theoretical framework - critical realism (CR) - challenges how we think about theory and how scientific inquiry should proceed. Further themes raised are: Should sports clubs be viewed as a crossing between a traditional volunteer culture dominated by collective solidarity, and a modern volunteer culture focused on the individual benefits? Are former athletes a new group of possible volunteers? Can personal narratives of experiences of being a volunteer in a big international event provide us with new insight that has not previously been considered? Identity is suggested as a motive for understanding volunteers at sporting events. Two new theoretical models are presented, one on the development of volunteer commitment and the other on a framework that incorporates both individual- and institutional-level variables. All chapters have recommendations for future research. The testing of these theories and influencing factors will provide new directions in the research of sport volunteerism. This book was originally published as a special issue of European Sport Management Quarterly.

In giving to charity, should we strive to do the greatest good or promote a lesser good that we care more about? On such issues, ethical theory can have momentous practical effects. This volume is a unique collection of new papers on philanthropy from a range of philosophical perspectives. The authors are among the best-regarded philosophers writing on ethics today and include a number of thinkers who have not previously published on the subject. Most recently published work by philosophers on charitable giving tends to support what is called effective altruism-doing the most good you can. In practice, however, charitable giving is often local and relatively ineffective, supporting causes dear to the givers' hearts. Are ineffective givers doing wrong or merely doing less praiseworthy work than they might? This volume includes at least three challenges to the effective altruism movement, as well as two chapters that defend it against the gathering tide of objections. Most thinkers who align with utilitarianism support effective altruism, and some other perspectives do as well. But the ideal of personal integrity can push the other way. So can justice-based theories of giving: perhaps I could do the most good by stealing and giving to the poor, but that would be unjust. In the most important cases, however, justice leads to the same result as effective altruism. Other theories give different results. The authors represent include intuitionism, virtue ethics, Kantian ethics, utilitarianism, theory of justice, and the ideal of personal integrity.

This book analyses the dynamics that underlie the awarding of public funding to small voluntary organisations in the UK. Using Bourdieu's later work on state power, the author argues that these competitions for grants, loans and contracts are neoliberal funding 'games'. Such games tempt grassroots organisations, she demonstrates, not just because they provide funding but because they confer a symbolic profit by defining the 'winner' and improving status. Taking part in these neoliberal funding games, however, can adversely affect the structure and development path of these organisations. Yet her conclusion is upbeat, focusing on the opportunities as well as the challenges that neoliberalism offers grassroots organisations in recompense for the moral weight that they hold within state discourse. Within supportive coalitions and with a robust evidence base that re-politicises neoliberal orthodoxy, in fact, they can choose to negotiate alternative futures within state policy or to withdraw from these funding games altogether. This thought-provoking work will appeal to students and researchers of sociology and social policy, along with scholars of Bourdieu, civil society and the voluntary sector.

Learning/volunteer abroad programmes provide opportunities for cross-cultural understanding, partnership-building, and cooperative development, but there are also significant structural challenges and inequality of opportunity issues that result from these partnerships between host organizations in the Global South and learning/volunteer abroad for development (LVA4D) participants from the Global North. Learning and Volunteering Abroad for Development aims to unpack the complex benefits and disadvantages of learning/volunteer abroad programmes, using insights from the volunteers who travel abroad and the communities who host them. Based on empirical research within both volunteer and host communities, this book provides students and scholars with an alternative framework for a more careful and nuanced analysis of international volunteering programmes, highlighting ways to improve critical reflection, development outcomes, and intercultural competence. Supported by a website with additional learning resources, this book is an integral resource for senior undergraduate and graduate students interested in going abroad, as well as for scholars or development professionals who are leading or researching such programmes.

Volunteers make important contributions across the spectrum of event settings, most visibly at high profile mega events such as the Olympic Games they are volunteers are lauded as 'Games makers', 'unsung heroes' and the like. Less visibly volunteers are the heart and soul of community events and festivals, often undertaking multi-faceted roles from event leadership through to operations and ensuring that these celebrations are made possible in the absence of big budgets and professional event staff. This book is the first to showcase and advance international research into the volunteering experience at events, drawing on the work of key scholars in this field. Events of all sizes benefit from volunteer support but event volunteering research is frequently case study-based and individually these cases make a limited impact. This text brings together cases from around the world, specifically including those that expand theoretical and methodological boundaries. It features mega events like the 2012 Olympics and the 2011 Rugby World Cup, alongside music festivals and sports events. New areas that are examined include the benefits of event volunteering for students, the role of volunteers in social enterprise events and new methodological approaches to researching this phenomenon, specifically ethnographic and cross-national studies. This innovative book acts as a global source of key information for practitioners and researchers, an important text for students of event management and will provide stimulus for further work in this emerging area.

This book explores the influence of private United States (US) philanthropic foundations in the governance of global problems. Through a close scrutiny of four high profile case studies of public-private collaboration, the work addresses the vacuum present in global governance scholarship regarding the influence of foundations, arguing the influence of these actors extends beyond the basic material, and into the more subtle and complex ideational sphere of policy and governance. This book: charts the growth of private forms of governance and foundations' role in deepening and extending private power in global politics provides a historical examination of private foundations in international affairs including their centrality in the development of the institutional architecture in international health and agriculture and the linkage back to domestic political systems analyses the new modes of philanthropy and giving styles - particularly venture philanthropy and 'philanthrocapitalism' - and how these are being rearticulated in the aid architecture and in development discourses evaluates distinctive features and unique attributes of foundations as transnational actors (including their limitations) - how they use these attributes when exercising policy influence and how they negotiate and collaborate with other state and non-state actors in global governance provides an introduction to three prominent foundations - Gates, Rockefeller and the Acumen Fund - and four key partnerships - IAVI, GAVI, AGRA and A to Z textile Mills. This work will be of great interest to students and scholars of international organizations, international political economy and development studies.

Volunteerism in Geriatric Settings is an instructional tool for activity directors and others interested in successful volunteer program management. It examines three dimensions of volunteerism: the distinctive dynamics of the volunteer program within the geriatric setting; the behaviors and attitudes managers and volunteers bring to the program; and the responsibility managers have for the nature and scope of programs offered.The innovative programs and approaches that are described in Volunteerism in Geriatric Settings lend themselves to replication. Readers will benefit from the wealth of information on understanding volunteers, program management guidance, models and activities on program enhancement, and recommendations for corrective action.Volunteerism in Geriatric Settings explores the internal arrangements and organizational procedures of typical programs, as well as forces and trends that influence volunteers and volunteer programs. The contributors cover: Understanding volunteerism: describes the concept of caring and the motivation that drives the volunteer experience Planning: describes the mechanics of the volunteer program; explores the recruitment, training, recognition, and retention of volunteers Administration: describes those management styles most often observed in geriatric settings and offers strategies for successful management practices Creative Programming: offers innovative programs and activities that can be adopted with relative ease Keys to Success: outlines recommendations for successful managementFor those who desire to begin or enhance programs which use volunteers--activity directors, recreation and rehabilitation staff, gerontologists, college and university instructors, geriatric care managers--Volunteerism in Geriatric Settings provides many insights and ideas for volunteer managers at federal, local, and private levels.