The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work. Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills. Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.

In K-12 education, your job title or place of work should not prevent you from offering unique insights and pathways for creating change. You have a voice. Working in education today is to continually be on the precipice of change. However, far too many educators don't recognize the power they have to control and shape that change into what's best for students. Individual contributions create collective change, and you are an integral part of the change inevitably happening around you. With that in mind, Ashley Lamb-Sinclair invites you to identify and examine your personal leadership style (or change archetype), which includes what motivates you, how you respond to adversity, how you position yourself in the larger story, how you help move that story forward, and how you deal with the unexpected. How do you create change? You might be a Diplomat if you build relationships and value fairness and integrity. Champion if you are passionate about a cause and advocate for people and ideals. Creative if you approach things through novelty and ingenuity. Storyteller if you are thoughtful, attentive to details, and a clear communicator. Inventor if you are a forward thinker who operates through free experimentation. Sage if you are perceptive, insightful, and persuasive. Investigator if you have an analytical curiosity, ask probing questions, and conduct thorough research. Guardian if you have compassion for and are drawn to nurture and protect others.Many schools tend to ignore or underestimate the powerful catalysts for change that exist in their buildings. Don't let the change story continue without its most vital character-you! Find the lightning bolts of lasting change only you can wield. Become unstoppable!

Unlike some other reproductions of classic texts (1) We have not used OCR(Optical Character Recognition), as this leads to bad quality books with introduced typos. (2) In books where there are images such as portraits, maps, sketches etc We have endeavoured to keep the quality of these images, so they represent accurately the original artefact. Although occasionally there may be certain imperfections with these old texts, we feel they deserve to be made available for future generations to enjoy.

Introducing the idea of conversational storytelling interviewing (CSI) as an 'indirect' method of interviewing, David Boje and Grace Ann Rosile explore this innovative methodological framework as a way for respondents to tell their own story, without resorting to structured or semi-structured interviews. Bringing together theory, method and praxis of storytelling in an iterative process of self-correcting induction, How to Use Conversational Storytelling Interviews for Your Dissertation offers researchers ways to move beyond the bystander role, urging them to be co-creators of their findings. Complete with exercises to train practitioners in new methods of inquiry and in-depth discussions of an array of philosophical issues, this illuminating book illustrates how rigorous self-correcting methods move inquiry from conversation to storytelling science. Pioneering in both method and framework, this book is a crucial guide for using CSI in qualitative research for PhD students and researchers in management and organizational studies. Scholars of feminist and indigenous studies and other critical studies fields will benefit from alternative interviewing methods as these disciplines undergo an ontological turn.

Getting the message across in business. This is the essential guide for office managers, secretaries and students intending to follow a business career.

The subject matter covers all the important aspects of efficient management and dealing with customers and clients effectively.

Interviews, the mass media, advertising, advertisements, meeting procedures, business letters and reports are discussed in detail.

Practical hints are provided for good language usage and editing.

The subject matter focuses on problems and deficiencies in South African businesses.

Case studies and practical applications offer students the opportunity to test their newly acquired knowledge.

The comprehensive bibliography offers a wide range of extra reading on these topics.

Unlike some other reproductions of classic texts (1) We have not used OCR(Optical Character Recognition), as this leads to bad quality books with introduced typos. (2) In books where there are images such as portraits, maps, sketches etc We have endeavoured to keep the quality of these images, so they represent accurately the original artefact. Although occasionally there may be certain imperfections with these old texts, we feel they deserve to be made available for future generations to enjoy.

When we watch and listen to actors speaking lines that have been written by someone else-a common experience if we watch any television at all-the illusion of "people talking" is strong. These characters are people like us, but they are also different, products of a dramatic imagination, and the talk they exchange is not quite like ours.
Television Dramatic Dialogue examines, from an applied sociolinguistic perspective, and with reference to television, the particular kind of "artificial" talk that we know as dialogue: onscreen/on-mike talk delivered by characters as part of dramatic storytelling in a range of fictional and nonfictional TV genres. As well as trying to identify the place which this kind of language occupies in sociolinguistic space, Richardson seeks to understand the conditions of its production by screenwriters and the conditions of its reception by audiences, offering two case studies, one British (Life on Mars) and one American (House).

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. Herbert Kritzer presents a clear introduction to the history, methods and substance of empirical legal research (ELR). Quantitative methods dominate in empirical legal research, but an important segment of the field draws on qualitative methods, such as semi-structured interviews and observation. In this book both methodologies are explored alongside systematic data analysis. Offering an overview of the broad ELR literature, the institutions of the law, the central actors of the law, and the subjects of the law are each addressed in this highly readable account that will be essential reading for legal researchers. Key features include: Summaries of the history of empirical legal research A clear introduction to methods in empirical legal research Coverage of both quantitative and qualitative methods and research A readable guide to the impact and rationale of different methodologies. This relatively short book provides an invaluable quick introduction for students, scholars, legal professionals and policy professionals.

This is an ambitious and engaging book. It lays the foundations for a methodology that bridges entrepreneurship researchers?' need to provide explanations and practitioners?' need to make their local world comprehensible --? by calling the researcher to also practise as an entrepreneur. Disclosing Entrepreneurship as Practice outlines and demonstrates this '?enactive?' approach and its outcomes in terms of a proposed practice theory of entrepreneurship. Presenting entrepreneurship as a sense-making, stabilising force in a liquid and ambiguous world, accordingly addressed as ?'entrepreneuring?', Bengt Johannisson argues that the duality of shrewdness and prudence provides the appropriate knowledge needed to practice entrepreneurship. By generalising entrepreneurship as creative organizing in multiple arenas beyond just the market, and conceptualising entrepreneurship as practice, this book presents a compelling rationale for considering entrepreneuring as ?'routinized improvisation?' dealing with situations as they arise. Reflective and thoughtful, this book will be of interest to researchers in the field of entrepreneurship concerned with theoretical and methodological matters, as well as those engaged with qualitative methodology in the social sciences.

This timely Research Agenda examines the ways in which public-private partnerships (PPPs) in infrastructure continue to excite policy makers, governments, research scholars and critics around the world. It analyzes the PPP research journey to date and articulates the lessons learned as a result of the increasing interest in improving infrastructure governance. Expert international contributors explore how PPP ideas have spread, transferred and transformed, causing supporting markets to develop and mature. Providing a multidisciplinary perspective on the topic, this thought-provoking Research Agenda proposes a range of future research directions, pointing towards the potential of fresh research approaches to PPP, the adoption of new theories and intellectual lenses, better balancing of public-private interests, and stronger public governance across what has now become a global phenomenon. It lights the way to diverse research frontiers ranging from financialization to psychology and behavioural science, as well as the continuing prominence of public administration, politics, economics, planning and law. A Research Agenda for Public-Private Partnerships and the Governance of Infrastructure will be an enticing read for students and scholars of regulation and governance, public management and administration, politics and economics as well as industry professionals across the domains of public policy, infrastructure and city planning.

How can we create more meaningful and intimate connections with our loved-ones? By using moments of discord to strengthen our relationships, explains this original, deeply researched book. You might think that perfect harmony is the defining characteristic of a good relationship, but the truth is that human interactions are messy, complicated, and confusing. The good news, however, is that we are wired to deal with this from birth - and even to grow from it and use it to strengthen our relationships, according to renowned psychologist Ed Tronick and paediatrician Claudia Gold. Scientific research - including Dr Tronick's famous 'Still-Face Experiment' - has shown that working through mismatch and repair in everyday life helps us form deep, lasting, trusting relationships; resilience in times of stress and trauma; and a solid sense of self in the world. This refreshing and original look at our ability to relate to others and to ourselves offers a new way for us to think about our relationships, and will reassure you that conflict is both normal and healthy, building the foundation for stronger connections.

Approved by AQA. The AQA GCSE Media Studies Student Book has been revised and updated to reflect the latest amendments to the specification. This accessible and engaging resource will support students through their GCSE Media Studies course. What's new in the Revised Edition? - Coverage of the new close study products for assessment from 2023 onwards, including: Black Widow (film - media industries) How You Like That by Blackpink (music video - media industries and media audiences) KISS Breakfast (radio - media industries and audiences) His Dark Materials: The City of Magpies (television programme - all four areas of the theoretical framework) The social media and online output of Marcus Rashford (online, social and participatory media - all four areas of the theoretical framework) - New examples of contemporary media products across a range of forms. - Updated sections on media contexts to reflect recent developments in culture and society. - Up-to-date statistics and information about media industries and audiences - New activities to reinforce students' knowledge and understanding. What have we retained? - Highly visual and engaging design. - Detailed coverage of all areas of the specification, supported by highly illustrated examples. - Exploration of the theoretical framework of Media Studies, applied to a range of media forms and products. - Dedicated chapter on the Non-Exam Assessment element of the specification provides clear guidance on how students will be assessed. - Additional online exam guidance chapter introduces students to practice questions and the assessment objectives. - A variety of activities and extension tasks to help students broaden their knowledge and understanding and encourage independent learning.

Although there are many books about research and research methods in education and the social sciences, very few focus specifically on critically reading research that has been completed by others. When reading and thinking about published research, it is useful to understand the complexity of what is involved in the process of research and how it is presented. Understanding research: an introduction to reading research aims to introduce key concepts through the use of simple language to promote better understanding, build on South African as well as international examples and case studies, and develop the conceptual knowledge and skills necessary to evaluate research carefully and critically. Understanding research is an indispensable guide for all students in the social sciences and education who want to learn more about reading and understanding research.

At some point or other in their academic careers, most tertiary-level students will become engaged in the planning and execution of research projects. It is a fundamental part of further education that many students find daunting, which need not be the case. First steps in research uses the most current perspectives in the field both locally and internationally to provide theoretical and practical guidelines on how to conduct and report on research at undergraduate and postgraduate level.

First steps in research brings together the views of academics, theorists, researchers, and practitioners. It presents perspectives and theory on how to facilitate the understanding and application of theories, goals, methods, and strategies.

The book is easy to read and use without diluting the conceptual and terminological complexities of the field. It examines the historical and philosophical underpinnings of qualitative, quantitative, and integrative (integrated) or mixed methods of conducting research, and suggests how these three approaches may be used most appropriately. It also elaborates on the methodological dimensions of action research processes and exemplifies participatory reflection.

Television has conditioned us to tolerate visually entertaining material measured out in spoonfuls of time, to the detriment of rational public discourse and reasoned public affairs. In this eloquent, persuasive book, Neil Postman alerts us to the real and present dangers of this state of affairs, and offers compelling suggestions as to how to withstand the media onslaught. Before we hand over politics, education, religion, and journalism to the show business demands of the television age, we must recognize the ways in which the media shape our lives and the ways we can, in turn, shape them to serve out highest goals.

Numerical Methods in Environmental Data Analysis introduces environmental scientists to the numerical methods available to help answer research questions through data analysis. One challenge in data analysis is misrepresentation of datasets that are relevant directly or indirectly to the research. This book illustrates new ways of screening dataset or images for maximum utilization, introducing environmental modeling, numerical methods, and computations techniques in data analysis. Throughout the book, the author includes case studies that provide guidance on how to translate research questions into appropriate models. Individuals working with data sets or images generated from environmental monitoring centers or satellites will find this book to be a concise guide for analyzing and interpreting their data.

Schools across the United States and Canada are disrupting the adverse effects of poverty and supporting students in ways that enable them to succeed in school and in life. In this second edition, Parrett and Budge show you how your school can achieve similar results. Expanding on their original framework's still-critical concepts of actions and school culture, they incorporate new insights for addressing equity, trauma, and social-emotional learning. These fresh perspectives combine with lessons learned from 12 additional high-poverty, high-performing schools to form the updated and enhanced Framework for Collective Action. Emphasizing students' social, emotional, and academic learning as the hub for all action in high-performing, high-poverty schools, the authors describe how educators can work within the expanded Framework to address the needs of all students, but particularly those who live in poverty. Equipped with the Framework and a plethora of tools to build collective efficacy (self-assessments, high-leverage questions, action advice, and more), school and district leaders-as well as teachers, teacher leaders, instructional coaches, and other staff-can close persistent opportunity gaps and reverse longstanding patterns of low achievement.

Design thinking is a person-centered, problem-solving process that's a go-to for innovative businesses and gaining traction with school leaders interested in positive change. But understanding design thinking is one thing; actually putting it in play is something else. Authors Alyssa Gallagher and Kami Thordarson offer educators a practical guide for navigating design thinking's invigorating challenges and reaping its considerable rewards. They dig deep into the five-stage design thinking process, highlighting risk factors and recommending specific steps to keep you moving forward. The 25 downloadable and reproducible tools provide prompts and supports that will help you and your team: Identify change opportunities. Dig deeper into complex problems. Analyze topics to isolate specific challenges. Connect with and solve for user needs. Apply what you've learned about users to design challenges. Maximize brainstorming power. Create and employ solution prototypes. Pitch solutions and secure buy-in from stakeholders. Organize and analyze user feedback. Map out a solution's specific actions and resource requirements. Design Thinking in Play is a must-have for education leaders who are tired of waiting for someone else to solve their problems and ready to take action, have fun, and leverage collective insight to figure out what will really work for their school, their colleagues, and their students.

A handbook designed to help the appraiser in selecting phrases and words that accurately describe a broad range of critical rating factors.