OpRisk Awards 2020 Book of the Year Winner! The Authoritative Guide to the Best Practices in Operational Risk Management Operational Risk Management offers a comprehensive guide that contains a review of the most up-to-date and effective operational risk management practices in the financial services industry. The book provides an essential overview of the current methods and best practices applied in financial companies and also contains advanced tools and techniques developed by the most mature firms in the field. The author explores the range of operational risks such as information security, fraud or reputation damage and details how to put in place an effective program based on the four main risk management activities: risk identification, risk assessment, risk mitigation and risk monitoring. The book also examines some specific types of operational risks that rank high on many firms' risk registers. Drawing on the author's extensive experience working with and advising financial companies, Operational Risk Management is written both for those new to the discipline and for experienced operational risk managers who want to strengthen and consolidate their knowledge.

The Principal's Hot Seat: Observing Real-World Dilemmas, 2nd edition provides a window through which aspiring and practicing school leaders observe and evaluate some of the most challenging, authentic, and unpredictable interactions common to the principalship. With video footage from an unscripted role play in which teachers, parents, and stakeholders share a variety of issues and emotions with the principal, the Hot Seat challenges readers to unpack the ways principals attempt to address routine and unpredictable challenges in school leadership. From distraught, pushy, or irate parents to teachers refusing to collaborate, curriculum controversies and cultural responsivity, readers assume the "hot seat" and feel the challenge principals face in navigating conversations and issues in ethical, individual, standards-based ways. Each chapter begins with stage setting and scenario background information, along with relevant literature, research, and resources, followed by a transcript of the interaction, and questions promoting discussion, reflection, and constructive critique. Each scenario comes alive through several minutes of video footage of the unscripted interaction, allowing examination of body language, tone of voice, and non-verbal communication. The second edition adds new scenarios related to teacher collaboration, controversial curriculum, current social issues, updated literature and resources, and cases in which the principal must interact with more than one stakeholder at a time. New questions examine principals' performance related to equity, when to seek assistance from others, and more.

The Principal's Hot Seat: Observing Real-World Dilemmas, 2nd edition provides a window through which aspiring and practicing school leaders observe and evaluate some of the most challenging, authentic, and unpredictable interactions common to the principalship. With video footage from an unscripted role play in which teachers, parents, and stakeholders share a variety of issues and emotions with the principal, the Hot Seat challenges readers to unpack the ways principals attempt to address routine and unpredictable challenges in school leadership. From distraught, pushy, or irate parents to teachers refusing to collaborate, curriculum controversies and cultural responsivity, readers assume the "hot seat" and feel the challenge principals face in navigating conversations and issues in ethical, individual, standards-based ways. Each chapter begins with stage setting and scenario background information, along with relevant literature, research, and resources, followed by a transcript of the interaction, and questions promoting discussion, reflection, and constructive critique. Each scenario comes alive through several minutes of video footage of the unscripted interaction, allowing examination of body language, tone of voice, and non-verbal communication. The second edition adds new scenarios related to teacher collaboration, controversial curriculum, current social issues, updated literature and resources, and cases in which the principal must interact with more than one stakeholder at a time. New questions examine principals' performance related to equity, when to seek assistance from others, and more.

This book illustrates how to access the right information for making the best decisions during turbulent times. It is written from an experienced-based perspective that is beneficial for those looking for the development and improvement of the decision-making process. The approach is centered on the author's experience in developing and implementing effective and efficient approaches to decision-making in business and government. Based on those experiences, this book provides insights into how to improve the decision making process of your organization, whether it be large or small. For decision makers and those providing market information for making decisions, this book provide guidelines for a framework which includes systems thinking. For those interested in change management and corporate governance, the book presents examples where it was done well and some examples where it was not and the ensuring consequences. Praise for Systems Thinking Decision-Making Process... "This is an absolutely incredible book by a distinguished practitioner. The range of knowledge and experience that Vince Barabba has had is astounding. I urge everyone who is interested in complex, messy problems to read this amazing book." --Ian I. Mitroff "...Vince has masterfully blended the art of organizational respect with the science of data inquiry to drive change and realize strategic vision. A master storyteller, he does not just teach, his book brings his learnings to life in a meaningful way that if carefully listened to, can change the course of a career." -- Paul D'Alessandro Principal, Health Industries, PwC US "In his latest book, Vince Barabba integrates his vast knowledge from 50 years of dedicated work in both the public and private sectors in order to provide leaders with an actionable framework for radically improving how their organizations collect and use information to make the best decisions for all the wicked messes that now appear in our global village... This book can save your company from living in the dark with false assumptions about all your key stakeholders." -- Ralph H. Kilmann, Ph.D. CEO, Kilmann Diagnostics Co-Author, The Thomas-Kilmann Conflict Mode Instrument (TKI) "Absorbing just a few of the many smart ideas in this book will make you a better leader and decision maker. Thinking systemically about how the hard-earned lessons from Vince Barabba's brilliant career apply to your enterprise could make you a great one." - Chunka Mui Co-Author, A Brief History of a Perfect Future and Billion Dollar Lessons "...if you are interested in 'thinking in systems,' this book is for you. The 'On Star' story demonstrates to you how the initial product-centered thinking was proselytized to 'thinking in systems'." -- John Pourdehnad Visiting Professor, IESE Business School and Faulty of Systems Leadership, Thomas Jefferson University "In writing Systems Thinking Decision-Making Process: How to Avoid Burnt Toast, Vince Barabba is addressing the limits of knowledge management systems which enable 'organizations as usual' to share best practices on how to scrape toast faster and cheaper... The examples shared by Vince, from his first-hand experiences in corporate America or his services as a marketing consultant, contribute invaluable clarity to his goal of providing a "sketch of an Inquiry Center Learning and Support System" for those with the ambition to lead efforts to work smarter, not harder, firmly against the grain of 'organizations as usual'..." -- Bill Bellows, Ph.D., President, InThinking Services Adjunct Professor, California State University, Northridge and Southern Utah University Advisory Council Member and Former Deputy Director, The W. Edwards Deming Institute (R) "In his 'last book', Vince weaves the experiences and learning of a lifetime into whole cloth of insight and wisdom. He helps us to find relevant information from a rapidly changing world and apply it to making good decisions. This is a masterpiece of knowledge presented in a very entertaining way." -- Carl Spetzler Chairman, Strategic Decisions Group International LLC "This is a truly inspiring and mind changing book directly relevant for our times... Vince has shown through his remarkable work that business and government are a force for good when leaders think long term, work with, not against nature, and use their influence and resources for the many, not the few..." -- Osvald Bjelland Founder and President, Xynteo Founder, The Performance Theatre Foundation

Decisions can have routine or serious consequences. At times, even small and seemingly inconsequential choices have major outcomes; events, unexpected reactions of others or unanticipated results happen. All decisions have consequences - not deciding is also a decision. Leadership requires decision-making that moves beyond personal issues to determining the operation and results of organizations and the lives of others.

'Risk Governance is a tour de force. Every risk manager, every risk analyst, every risk researcher must read this book - it is the demarcation point for all further advances in risk policy and risk research. Renn provides authoritative guidance on how to manage risks based on a definitive synthesis of the research literature. The skill with which he builds practical recommendations from solid science is unprecedented.'Thomas Dietz, Director, Environmental Science and Policy Program, Michigan State University, USA 'A masterpiece of new knowledge and wisdom with illustrative examples of tested applications to realworld cases. The book is recommendable also to interested students in different disciplines as a timely textbook on 'risk beyond risk'.'Norio Okada, Full Professor and Director at the Disaster Prevention Research Institute (DPRI), Kyoto University, Japan 'There are classic environmental works such as The Tragedy of the Commons by Hardin, Risk Society by Beck, The Theory of Communicative Action by Habermas, and the seminal volumes by Ostrom on governing the commons. Renn's book fits right into this series of important milestones of environmental studies.'Jochen Jaeger, Professor at Concordia University, Montreal, Canada 'Risk Governance provides a valuable survey of the whole field of risk and demonstrates how scientific, economic, political and civil society actors can participate in inclusive risk governance.'Jobst Conrad, Senior Scientist, Social Science Research Center Berlin, Germany 'Renn offers a remarkably fair-minded and systematic approach to bringing together the diverse fields that have something to say about 'risk'. Risk Governance moves us along the path from the noisy, formative stage of thinking about risk to one with a stronger empirical, theoretical, and analytical foundation.'Baruch Fischhoff, PhD, Howard Heinz University Professor, Carnegie Mellon University, Pittsburgh, USA 'I cannot describe how impressed I am at the breadth and coherence of Renn's career's work! Written with remarkable clarity and minimal technical jargon... [this] should be required reading in risk courses!' John Graham, former director of the Harvard Risk Center and former deputy director of the Office of Budget and Management of the Unites States Administration This book, for the first time, brings together and updates the groundbreaking work of renowned risk theorist and researcher Ortwin Renn, integrating the major disciplinary concepts of risk in the social, engineering and natural sciences. The book opens with the context of risk handling before flowing through the core topics of assessment, evaluation, perception, management and communication, culminating in a look at the transition from risk management to risk governance and a glimpse at a new understanding of risk in (post)modern societies.

Decisions can have routine or serious consequences. At times, even small and seemingly inconsequential choices have major outcomes; events, unexpected reactions of others or unanticipated results happen. All decisions have consequences - not deciding is also a decision. Leadership requires decision-making that moves beyond personal issues to determining the operation and results of organizations and the lives of others.

COMMUNICATING IN R!SK, CRISIS, AND HIGH STRESS SITUATIONS LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you. Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include: Evidence-based theories and concepts that underlie and guide practice Tools and guidelines for practical and effective planning and application Experience-based advice for facing challenges posed by mainstream and social media Provocative case studies that bring home the key principles and strategies Illuminating case diaries that use the author's breadth and depth of experience to create extraordinary learning opportunities The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education.

Conflict is both a timely and a timeless challenge in schools, stymying school reform initiatives and elevating administrators' job stress. If "school is a family," as many claim, it is often a dysfunctional one. Relationships between and among staff, parents, community and school boards may be destructively divisive, or alternatively, schools may avoid addressing controversial issues like inequity, fearful of tensions that would be unleashed. From Conflict to Collaboration: A School Leader's Guide to Unleashing Conflict's Problem Solving Power offers a novel perspective. Rather than impeding school reform, school leaders may harness conflict to spark organizational vitality and growth. Honoring diverse viewpoints enables savvy school leaders to engage stakeholders in meaningful collaboration that builds capacity, enshrines productive dialogue and group problem-solving as cornerstones of school culture, and energizes the school community. Drawing on knowledge from the fields of education, engineering, psychology and business, the book offers an on-the-job guide for present and future school leaders. Dozens of actionable leadership strategies are highlighted; case studies illustrate key concepts; and probing questions for school leaders and school improvement teams follow each chapter. In a step-by-step process, the book demonstrates how the techniques of design thinking may be applied to build a school's "conflict agility."

Predictive analytics refers to making predictions about the future based on different parameters which are historical data, machine learning, and artificial intelligence. This book provides the most recent advances in the field along with case studies and real-world examples. It discusses predictive modeling and analytics in reliability engineering and introduces current achievements and applications of artificial intelligence, data mining, and other techniques in supply chain management. It covers applications to reliability engineering practice, presents numerous examples to illustrate the theoretical results, and considers and analyses case studies and real-word examples. The book is written for researchers and practitioners in the field of system reliability, quality, supply chain management, and logistics management. Students taking courses in these areas will also find this book of interest.

This book contains the keynote papers delivered at the First World Environmental Education Congress (FWEEC) held in Espinho, Portugal in May, 2003. The FWEEC gathered participants from 38 countries, offering an international platform for educators, scientists, researchers, scholars, politicians, technicians, activists, media and teachers to present and debate world wide issues in environmental education. The themes it deals with include environmental policies and education, media and communication, environmental activism and citizenship, local activities, sustainable agriculture and tourism, economics and sustainability, communication, evaluation techniques, teacher training and general aspects of research. The papers offer an up-dated overview of various trends related to international environmental education, including aspects of research, teaching and project based work. Due to its nature and international scope, this publication is of special interest to educators, scientists, researchers, politicians, technicians, environment activists, teachers and others, interested in the ways environmental education is seen and practiced all over the world.

Conflict is both a timely and a timeless challenge in schools, stymying school reform initiatives and elevating administrators' job stress. If "school is a family," as many claim, it is often a dysfunctional one. Relationships between and among staff, parents, community and school boards may be destructively divisive, or alternatively, schools may avoid addressing controversial issues like inequity, fearful of tensions that would be unleashed. From Conflict to Collaboration: A School Leader's Guide to Unleashing Conflict's Problem Solving Power offers a novel perspective. Rather than impeding school reform, school leaders may harness conflict to spark organizational vitality and growth. Honoring diverse viewpoints enables savvy school leaders to engage stakeholders in meaningful collaboration that builds capacity, enshrines productive dialogue and group problem-solving as cornerstones of school culture, and energizes the school community. Drawing on knowledge from the fields of education, engineering, psychology and business, the book offers an on-the-job guide for present and future school leaders. Dozens of actionable leadership strategies are highlighted; case studies illustrate key concepts; and probing questions for school leaders and school improvement teams follow each chapter. In a step-by-step process, the book demonstrates how the techniques of design thinking may be applied to build a school's "conflict agility."

Maximum Impact is an affirmation of the importance of communication by America's local boards of education and superintendents. The book is based on principles developed in our professional roles as authors, a district superintendent, educational researcher, broadcast journalist, public affairs and social media director and government spokesperson. Each chapter - highlighting critical aspects of team communication by boards of education and the superintendent - is grounded in our work and experience. Our belief in communication as a tool for district transformation leads us to focus on dynamics between school leaders and the need to deploy a strategic communication strategy, a first book in today's literature. We endeavor to help boards of education and superintendents - aspiring, novice or veteran - to recognize the vital nature of communication in the governance and leadership of public education, now and in the future. With the call for more transparency in government, including public education, we offer our primary target audience of school leaders with new principles of communication that will help them to engage the community, employees and stakeholders in helping to make their school district successful!

Maximum Impact is an affirmation of the importance of communication by America's local boards of education and superintendents. The book is based on principles developed in our professional roles as authors, a district superintendent, educational researcher, broadcast journalist, public affairs and social media director and government spokesperson. Each chapter - highlighting critical aspects of team communication by boards of education and the superintendent - is grounded in our work and experience. Our belief in communication as a tool for district transformation leads us to focus on dynamics between school leaders and the need to deploy a strategic communication strategy, a first book in today's literature. We endeavor to help boards of education and superintendents - aspiring, novice or veteran - to recognize the vital nature of communication in the governance and leadership of public education, now and in the future. With the call for more transparency in government, including public education, we offer our primary target audience of school leaders with new principles of communication that will help them to engage the community, employees and stakeholders in helping to make their school district successful!

In the decades following World War II, the science of decision-making moved from the periphery to the center of transatlantic thought. The Decisionist Imagination explores how "decisionism" emerged from its origins in prewar political theory to become an object of intense social scientific inquiry in the new intellectual and institutional landscapes of the postwar era. By bringing together scholars from a wide variety of disciplines, this volume illuminates how theories of decision shaped numerous techno-scientific aspects of modern governance-helping to explain, in short, how we arrived at where we are today.

The experts in this text seek to move past singular narrative examples to offer specific guidance, direction, and strategies to help the reader understand and approach the complex issues their students face.

The experts in this text seek to move past singular narrative examples to offer specific guidance, direction, and strategies to help the reader understand and approach the complex issues their students face.

This book discusses and chronicles various types of manufacturing processes, including casting and molding, machining, joining, shearing, and forming. It refers to repetitive, discrete, job shop, process manufacturing (continuous), and process manufacturing (batch). It also offers detailed examples from the nuclear, electronic, plastics, adhesives, inks, packaging, chemical, and pharmaceutical industries. Advanced Manufacturing Operations Technologies: Principles, Applications, and Design Correlations in Chemical Engineering Fields of Practice fills the gap in the connection between production and regulated applications in several industries. It highlights established concepts and provides a new fresh outlook by concentrating on and creating linkages in the implementation of practices in manufacturing and safe clean energy systems. Case studies for the overall design, installations, and construction of manufacturing operations in various industries as well as the standard operating procedures are offered. The book also discusses the correlation between design strategies including step-by-step processes to ensure the reliability, safety, and efficacy of products. The fundamentals of controlled techniques, quality by design, risk assessment, and management are covered in support of operations applications and continuous improvement. This comprehensive book is helpful to all professionals, students, and academicians in many scientific disciplines that utilize fundamental principles of chemical engineering. It is engineering-driven and will be of use to those in industrial and manufacturing, chemical, biochemical, mechanical engineering, and automated control systems fields.

The Talking Point is all about how people learn within groups. People can be much smarter than crowds if you measure "smart" as decision-making speed. Crowds can be much wiser than individuals if you measure wisdom by depth of understanding. It is possible to understand a great deal of information yet (or maybe because of this) you can also be slow to make decisions. If rushed, crowds will make poor decisions in spite of their wisdom. So... to get good group decisions on a time scale that will keep pace with policy development needs and social necessities, groups have to be supported so that their decision-making process can be accelerated. Much has been said and written about this problem over the years. It is dangerous to have the power of groups without the wisdom of groups, and it is tragic to have the wisdom of groups without the power of groups. The Talking Point presents a meeting point for the wisdom and power of groups through the use of Structured Dialogic Design. With hopeful intentions, as a culture we have poisoned the well just when we need it most. We have touted design charettes and stakeholder processes as engagement vehicles and then ignored, marginalized or corrupted the very input that we swore to hold as sacred. This has created a myth that large scale collaboration is not possible, and the myth has led to considerable disillusionment among would-be participants and could-be sponsors. Structured Dialogic Design seeks to bust the myth about our limited capabilities to sustain boundary spanning collaboration. To bust this myth, Structured Dialogic Design needs to usher in a new wave of collaborative planning. Scholars have identified the Structured Dialogic Design methodology as the cutting edge of "third phase" science - where the reality of a situation embraces interactions between objective findings and subjective intentions. The Talking Point provides a window for observing how Structured Dialogic Design has been put into practice and paints a panorama of the issues that confront complex social system design. This book is itself a bridge between scholarship and practice, written to be accessible yet anchored to major themes in cognitive psychology, information systems, social systems, and models of group learning. The book is an invitation for transformational leaders and those who support transformational leaders to pick up a new tool in the essential quest to put our nation and our world back on track toward sustainable futures. The Talking Point is a fresh source of water in a world that is thirsty for new ways of solving complex problems.