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Books > Reference & Interdisciplinary > Library & information sciences > General

General Science. Physics (Hardcover, 2nd ed. Reprint 2018): Jack Mills, Vanda Broughton General Science. Physics (Hardcover, 2nd ed. Reprint 2018)
Jack Mills, Vanda Broughton
R4,547 Discovery Miles 45 470 Ships in 10 - 15 working days

The Bliss Bibliographic Classification Association is an association of users and supporters of the Bibliographic Classification. The association promotes the development and use of classification, publishes official amendments, enables users to keep in touch and exchange experience, and gives them a say in the future of the scheme. It is a non-profit organization, founded in 1969, with members all over the world. Each of the following schedules is the result of a rigorous and detailed analysis of the terminology of the field in question, using the techniques of facet analysis.

The Age Demographics of Academic Librarians - A Profession Apart (Hardcover): Stanley Wilder The Age Demographics of Academic Librarians - A Profession Apart (Hardcover)
Stanley Wilder
R2,843 Discovery Miles 28 430 Ships in 10 - 15 working days

The Age Demographics of Academic Librarians: A Profession Apart discusses the current demographics of librarianship in North America and examines how a huge retiree rate will affect the profession. With the average age of librarians increasing dramatically since 1990, this book examines the changes that will have to take place in your library, such as recruiting, training, and working with a smaller staff. The Age Demographics of Academic Librarians provides you with insights on how to make your library's transition easier when several of your colleagues leave your library. Valuable and intelligent, The Age Demographics of Academic Librarians discusses trends through easy-to-read charts, tables, and comprehensive data analysis. Exploring possible reasons for the anomalies of this trend, this book explores several surprising facts, such as: 16 percent of the 1995 American Research Libraries population of librarians will retire by the year 2000, another 16 percent between 2000 and 2005, 24 percent between 2005 and 2010, and 27 percent between 2010 and 2030, leaving the ARL lacking seasoned librarians the number of ARL cataloging librarians are decreasing, but the number of reference librarians seems to be increasing 54 percent of all ARL librarians who have twenty or more years of professional experience have worked at only one library in the course of their careers Canadian ARL librarians are older than their United States counterparts in 1990, 48 percent of ARL librarians were 45 years old or older; in 1994, the number increased to 58 percentThe Age Demographics of Academic Librarians provides you with valuable insight into the unusual shape and movement of the academic librarian age profile as well as some speculation on its possible effects so you can predict how it will affect your library in the future and help you prepare to take preventative actions.

The Age Demographics of Academic Librarians - A Profession Apart (Paperback): Stanley Wilder The Age Demographics of Academic Librarians - A Profession Apart (Paperback)
Stanley Wilder
R940 Discovery Miles 9 400 Ships in 10 - 15 working days

The Age Demographics of Academic Librarians: A Profession Apart discusses the current demographics of librarianship in North America and examines how a huge retiree rate will affect the profession. With the average age of librarians increasing dramatically since 1990, this book examines the changes that will have to take place in your library, such as recruiting, training, and working with a smaller staff. The Age Demographics of Academic Librarians provides you with insights on how to make your library's transition easier when several of your colleagues leave your library. Valuable and intelligent, The Age Demographics of Academic Librarians discusses trends through easy-to-read charts, tables, and comprehensive data analysis.Exploring possible reasons for the anomalies of this trend, this book explores several surprising facts, such as: 16 percent of the 1995 American Research Libraries population of librarians will retire by the year 2000, another 16 percent between 2000 and 2005, 24 percent between 2005 and 2010, and 27 percent between 2010 and 2030, leaving the ARL lacking seasoned librarians the number of ARL cataloging librarians are decreasing, but the number of reference librarians seems to be increasing 54 percent of all ARL librarians who have twenty or more years of professional experience have worked at only one library in the course of their careers Canadian ARL librarians are older than their United States counterparts in 1990, 48 percent of ARL librarians were 45 years old or older; in 1994, the number increased to 58 percent The Age Demographics of Academic Librarians provides you with valuable insight into the unusual shape and movement of the academic librarian age profile as well as some speculation on its possible effects so you can predict how it will affect your library in the future and help you prepare to take preventative actions.

Delivering Lifelong Continuing Professional Education Across Space and Time - The Fourth World Conference on Continuing... Delivering Lifelong Continuing Professional Education Across Space and Time - The Fourth World Conference on Continuing Professional Education for the Library and Information Science Professions (Hardcover, Reprint 2013)
Blanche Woolls, Brooke E. Sheldon
R3,343 Discovery Miles 33 430 Ships in 10 - 15 working days

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Quest For A Unified Theory (Hardcover): Wolfgang Hofkirchner Quest For A Unified Theory (Hardcover)
Wolfgang Hofkirchner
R4,969 Discovery Miles 49 690 Ships in 10 - 15 working days

An overview of the worldwide discussion of the information concept, this book presents thoughts of scholars from various disciplines including information and computer science, semiotics, system science, evolutionary theory, physics, biology, psychology, consciousness theory, sociology, and science and technology studies. The shortcomings of the old fashioned Shannon and Weaver's model of information are examined, providing insights into how research of evolutionary systems could lay the basis for a new theory of information that will bridge the gap between "hard" and "soft" sciences.

Information Sources in Patents (Hardcover, 4th completely rev. ed.): Stephen Adams Information Sources in Patents (Hardcover, 4th completely rev. ed.)
Stephen Adams
R3,581 Discovery Miles 35 810 Ships in 10 - 15 working days

This completely revised and expanded edition recognises the growing importance of patent systems and documentation from Asia, South America and Africa. The most prominent patent systems from these regions are treated individually, together with revisions to existing country coverage and an overview of IP developments in general. This is an essential reference tool for librarians, information specialists, data analysts and others seeking to use patent information either at the document level or in bulk.

Digital Library Futures - User perspectives and institutional strategies (Hardcover): Ingeborg Verheul, Anna Maria Tammaro,... Digital Library Futures - User perspectives and institutional strategies (Hardcover)
Ingeborg Verheul, Anna Maria Tammaro, Steve Witt
R4,202 Discovery Miles 42 020 Ships in 10 - 15 working days

Initiatives at a cross-cultural level, where libraries, museums and archives work together in creating digital libraries, and making their cultural heritage collections available online, are emerging. Leading academic researchers from the cultural heritage and the publishers sectors approach this issue: digital library user experience: a focus on current user research, digital library content: what users want and how they use it and strategies for institutions: how cultural institutions and publishers respond to the digital challenge. proceedings from a conference held in Milan 2009 Contributors are leading academic researchers and representatives New strategies in creating digital libraries

Educational Media and Technology Yearbook - Volume 38 (Hardcover, 2014): Michael Orey, Stephanie A. Jones, Robert Maribe Branch Educational Media and Technology Yearbook - Volume 38 (Hardcover, 2014)
Michael Orey, Stephanie A. Jones, Robert Maribe Branch
R3,488 Discovery Miles 34 880 Ships in 10 - 15 working days

The latest edition of the Educational Media and Technology Yearbook, from the Association for Education, Communication and Technology (AECT), notes the most current trends in the field of learning design and technology, taking into account the implications for both formal and informal learning. Pivotal research and discussion surrounding educational trends, leadership, organizations and programs have all been updated from volume 37. Chapters train their focus on graduate and professional goals, including an analysis of doctoral programs in educational technology and new collaborative learning platforms. Library science is a featured component of this analysis and Library Science programs are featured prominently in this analysis. This edition also features new content on mediagraphy.

Advances in Librarianship (Hardcover): Frederick C. Lynden Advances in Librarianship (Hardcover)
Frederick C. Lynden
R3,903 Discovery Miles 39 030 Ships in 10 - 15 working days

As in the previous volume, the predominant theme of Volume 26 of Advances in Librarianship is the advance of technology in libraries. This volume focuses, in eight of its ten papers, on how libraries have been changed by electronic communication of information and knowledge. From the approach of SPARC (the Scholarly Publishing and Academic Resources Coalition) that is creating new scholarship venues electronically, to an in-depth treatment of the limitations of the Digital Millennium Copyright Act for electronic publishing, the volume examines how technology is affecting libraries. Use of technology has resulted in new collaboration and cooperation by libraries and museums in the USA in providing electronic access to the American cultural heritage and technology has allowed a similar approach in Sweden for combining services of all libraries to offer electronic access to their cultural resources. Another technology paper presents a comprehensive examination of steps required to involve Humanities faculty and the Library collaboratively in producing, distributing, and accessing scholarship in machine-readable form. Two more technology papers by authors from the de fact American national library, the Library of Congress (LC), examine issues of importance to libraries in the Digital Age. The first paper from LC looks at the development of MARC 21 in providing electronic access to collections, and how it is being increasingly used internationally. Finally, the second paper describes the newest experiment in reference taking place at LC, the Collaborative Digital Reference Service (CDRS) that brings reference and information services to patrons via the Internet wherever they live.
Thisvolume not only covers digital trends but also looks at issues of significance to librarians today in the areas of reference and management in its last three papers. The first reference paper concerns public service and surveys, in an extensive article, how reference departments in libraries have responded to reference queries during the past century and how this process has been improved and refined. The management paper is a comprehensive bibliometric study of management literature showing how research in this area affected library publications and practices. This paper can be of great use to anyone looking for the core articles on managing organizations and libraries. The last paper examines in detail the advantages and disadvantages of proposed 24/7 reference services, which are possible in part due to the electronic revolution but also raise philosophical issues about reference service.

Sport, Leisure and Tourism Information Sources - A guide for researchers (Paperback): Martin Scarrott Sport, Leisure and Tourism Information Sources - A guide for researchers (Paperback)
Martin Scarrott
R2,349 Discovery Miles 23 490 Ships in 10 - 15 working days

Sport, Leisure and Tourism is a practical guide to finding information, encouraging readers to make active use of libraries in their research. This book provides readers with an understanding of the major information search tools which are available. It is a starting point in the search for information which offers advice and indicates some of the major sources which are available. Sport, Leisure and Tourism Information Sources is aimed primarily at final year undergraduate and postgraduate students who are preparing a dissertation in the area of sport and leisure studies who need access to information sources. It is also ideal for academics for teaching purposes and practitioners in the sport and leisure industry needing to undertake research.

Knowledge and Special Libraries (Paperback): Suzanne Connolly, James Matarazzo Knowledge and Special Libraries (Paperback)
Suzanne Connolly, James Matarazzo
R1,558 Discovery Miles 15 580 Ships in 10 - 15 working days

Formerly, a library was viewed as a place for information storage and information was viewed as simply bits of data. Furthermore, many wielded information as a tool of power, in that those who had more information had more authority. It is becoming increasingly clear that shared collective knowledge of an organization is of far greater value than that of each individual's privately held data. In view of the librarian's changing profession, it has also become clear that they are now being charged with the mission to explore and implement new and innovative methods to encourage sharing and to better manage information.
The articles selected for this compendium are well thought-out and organized and are drawn from the fields of information and library science and business management. Since most special libraries are corporate libraries, the selections are taken from these different disciplines to provide perspectives from both a business standpoint and an information management one. The selections contain many different predictions about libraries and librarians of the future. They focus on new roles and highlight the importance of the profession. With the rapid growth of technology, end-users are being inundated with choices. They need expert advice from experienced practitioners. Currently, much of the literature focuses solely on the management of libraries as opposed to environment in which libraries operate. The purpose of this reader is to correct that.
James M. Matarazzo is Dean and Professor at the Simmons College Graduate School of Library and Information Science. Prior to joining the Simmons faculty, he was Assistant Science Librarian, and later, Government Documents Librarian and Head of Technical Reports at the Libraries of the Massachusetts Institute of Technology.
Jim's research interests focus on three general issues: the closing of corporate libraries, how management values these libraries, and excellence in corporate library operations. He holds a B.A. and M.A. degrees from Boston College, and an M.S. degree from Simmons College, and a Ph.D from the University of Pittsburgh.
Suzanne Connolly is a Manager with Ernst & Young's Center for Business Knowledge, a center devoted to the capture, synthesis and redeployment of knowledge resources. Her work focuses on creating business processes to support Ernst & Young's internal management infrastructure. Suzanne's research examines the changing role of the corporate library in American business and knowledge management within organizations. Prior to joining Ernst & Young, she worked for Fidelity Investments in Boston. Suzanne holds a B.A. in English from Boston College and an M.S. in Library and Information Science from Simmons College.

. The most up-to-date and most relevant articles on the subject drawn from the fields of: information, library science, business management
. Unique focus on the theme of knowledge and libraries' new role/ model within corporations
. Special libraries shown as a business asset

Only Connect - Shaping Networks and Knowledge for the New Millennium (Hardcover, Reprint 2012): Trevor Haywood Only Connect - Shaping Networks and Knowledge for the New Millennium (Hardcover, Reprint 2012)
Trevor Haywood
R3,346 Discovery Miles 33 460 Ships in 10 - 15 working days

In this book the author analyses the forces at work in the way we "connect" to share information and knowledge. The central theme of the book explores just how "transforming" information and communication technologies are in relation to the "defining moments" of our lives.

Chapters on telecommunication and the Internet explore the many changes these technologies are going through while chapters on the seminal moment, changing spaces and the connecting organization explore the human responses to these, including new constructions of speed, urgency and anxiety.

Oclc 1967:1997 - Thirty Years of Furthering Access to the World's Information (Hardcover): K.Wayne Smith Oclc 1967:1997 - Thirty Years of Furthering Access to the World's Information (Hardcover)
K.Wayne Smith
R4,507 Discovery Miles 45 070 Ships in 10 - 15 working days

In OCLC 1967--1997: Thirty Years of Furthering Access to the World's Information, you'll see how libraries, librarians, and librarianship have changed dramatically since the late sixties, when OCLC was founded as a nonprofit, membership, computer library service and research organization. You'll also see how far information professionals have come in their common crusade to provide access to the ever-expanding body of information worldwide. OCLC 1967--1997 gives you both a look back and a look forward across thirty years of continuous technological change as OCLC grows from an Ohio network of 54 academic libraries to a global network of 26,000 libraries in 65 countries. Eighteen experienced authors give you a panoramic overview and specific insight into OCLC as both a membership organization and a provider of computer services. You'll see how libraries and librarians have an institutionalized voice for libraries in OCLC's strategic directions. And, you'll better understand how the shared commitment of OCLC members to the ideals of research, scholarship, and education has created a unique library resource--WorldCat--which has become the most consulted database in higher education. Specifically, you'll read about: the changing tasks of cataloging, from automatic processing of print materials to the new challenges of electronic metadata the revolution in reference services and resource sharing OCLC in Asia Pacific, Europe, and Latin America today's leading-edge electronic libraries--GALILEO and the CIC VEL research at OCLC the new electronic scholarshipOCLC 1967--1997 is for library professionals in libraries of all types. It is a definitive guidebook to today's OCLC and to all those who are helping their libraries and staffs deal with the challenges and opportunities of the Information Age.

Historical Fiction for Teens - A Genre Guide (Hardcover): Melissa Rabey Historical Fiction for Teens - A Genre Guide (Hardcover)
Melissa Rabey
R2,251 R2,082 Discovery Miles 20 820 Save R169 (8%) Ships in 10 - 15 working days

This book offers a thorough exploration of historical fiction for young adults, examining popular and compelling books that illuminate the past and define the struggles faced by young people in those times. Teens don't read historical fiction, right? Wrong! Although some teens may associate historical fiction with schoolwork, by using the genre approach, library specialists and history teachers can suggest titles that teen readers will actually enjoy. Thanks to heightened interest by both readers and publishers in historical fiction, there are now more subvarieties of this genre available than ever before. This title was written to provide guidance through this expanding category for teen librarians, teachers, and school media specialists. In Historical Fiction for Teens: A Genre Guide, YA librarian Melissa Rabey organizes more than 300 titles by subgenre and theme—from thrills and action stories to historical fantasy. Descriptive annotations, subject lists, reading levels, and read-alikes are given for each title; award winners and titles appropriate for book clubs are noted.

Minor Ballet Composers - Biographical Sketches of Sixty-Six Underappreciated Yet Significant Contributors to the Body of West... Minor Ballet Composers - Biographical Sketches of Sixty-Six Underappreciated Yet Significant Contributors to the Body of West (Hardcover)
William E. Studwell, Bruce R. Schueneman
R4,486 Discovery Miles 44 860 Ships in 10 - 15 working days

While most music lovers are familiar with the famous scores of Tchaikovsky, Delibes, and Stravinsky, many other lesser-known composers also wrote for the ballet. Several of these composers wrote almost exclusively for the ballet--and all enriched the world of dance. Minor Ballet Composers presents biographical sketches of 66 underappreciated ballet composers of the 19th and 20th centuries from around the world, along with selected stories from the ballets they helped create. While the composers'contributions to ballet music are emphasized, all aspects of their lives and works are touched upon. Plot summaries and excerpts from reviews of many of the ballets are also provided. Other topics of interest you'll find covered in Minor Ballet Composers include: Les Six: Darius Milhaud, Louis Durey, Georges Auric, Arthur Honegger, Francis Poulenc, and Germaine Tailleferre--and their relationship with Erik Satie and Jean Cocteau how politics, revolutions, and wars have affected composers and their works who studied with whom; who collaborated with whom schools, movements, and musical renaissance the importance of opera to ballet music the relationship between film scores and ballet music which books, plays, stories, and folk tales certain ballets are based upon where many of these ballets premieredMinor Ballet Composers emphasizes the importance of second-tier composers and their influence on the rich tradition of music written for the dance (though in some cases the music was appropriated for the ballet from other original designs). The gathering of these composers in a single volume in appreciation of their ballet music, with a glossary of choreographers and an index of ballet titles, makes this book a useful volume for ballet aficionados, music librarians, musicians, and others interested in dance and dance music.

International Resource Book for Libraries Serving Disadvantaged Persons (Hardcover, Reprint 2013): Joanne Locke, Nancy M Panella International Resource Book for Libraries Serving Disadvantaged Persons (Hardcover, Reprint 2013)
Joanne Locke, Nancy M Panella; Contributions by Margaret Girolami
R3,321 Discovery Miles 33 210 Ships in 10 - 15 working days

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Marketing Plans in Action - A step-by-step guide for libraries, archives and cultural organizations (Paperback): Amanda Goodman Marketing Plans in Action - A step-by-step guide for libraries, archives and cultural organizations (Paperback)
Amanda Goodman
R1,413 Discovery Miles 14 130 Ships in 10 - 15 working days

You know you need to get the word out. But where do you start? How do you keep track of everything? Don't work harder-work smarter. The key is to stay organized and focused through solid project management skills, and at the heart of it all lies an efficient workflow. Goodman's invaluable resource is here to smooth the way with 72 time-saving guides that will streamline your processes. Addressing myriad marketing, publicity, and promotion activities, this book is packed with tried and true best practices and useful tips on such topics as: efficiently reviewing and tracking task requests from colleagues around your organization; keeping people informed through project management tools and formal reporting; developing and sustaining a network of media contacts in the community who will publicize your events; crafting a consistent brand identity across the organization through language, logo, and colors; creating and maintaining a public calendar for content; designing mobile-friendly email messages and web pages; segmenting email campaigns for maximum impact and engagement; collecting user information while respecting privacy; employing simple surveys for quick and useful feedback; and handling complaints with grace. With the help of Goodman's step-by-step advice, you'll be able to establish and maintain marketing communication strategies and workflows no matter your organization's size.

Reference Services for Archives and Manuscripts (Hardcover): Laura B. Cohen Reference Services for Archives and Manuscripts (Hardcover)
Laura B. Cohen
R4,496 Discovery Miles 44 960 Ships in 10 - 15 working days

Like their librarian colleagues, reference archivists mediate between the user and the source material. However, given the nature of archival materials and of their holding repositories, unique issues arise. While such matters as provenance and original order and access and security continue to be vital underpinnings of their work, a myriad of other issues comes into play as reference archivists attempt to balance the competing demands of donors, researchers, the public, and the press. From the creation and dissemination of finding aids for electronic resources to the implementation of marketing strategies to increase support and strengthen service, Reference Services for Archives and Manuscripts shows you how to thrive in the changing world of archival reference. Intended to foster an appreciation of the issues both within and beyond the field of archives, Reference Services for Archives and Manuscripts reveals that today's archivist is straddling the world of the traditional with the world of the new. The book establishes its value as it guides you through new concerns such as how to: take advantage of technological developments in appraisal, accession, and preservation address copyright, privacy, and funding issues for electronic resources mount archival cataloging records on local and wide-area databases create a publicly available site on the Internet improve in-house access tools, professional abilities, and the caliber of public service address security issues and respond to theftReference Services for Archives and Manuscripts also helps you by preparing you for changes in the relationship between archivist and researcher that will inevitably occur with further changes in technology. Other vital issues discussed are improved access for unserved and underserved groups, a revision in ethical codes, and the ability of archivists to become more customer-centered.

Pioneers, Passionate Ladies, and Private Eyes - Dime Novels, Series Books, and Paperbacks (Hardcover): Larry E. Sullivan, Lydia... Pioneers, Passionate Ladies, and Private Eyes - Dime Novels, Series Books, and Paperbacks (Hardcover)
Larry E. Sullivan, Lydia C. Schurman
R4,510 Discovery Miles 45 100 Ships in 10 - 15 working days

Despite efforts of contemporary reformers to curb the availability of dime novels, series books, and paperbacks, Pioneers, Passionate Ladies, and Private Eyes reveals how many readers used them as means of resistance and how fictional characters became models for self-empowerment. These literary genres, whose value has long been underestimated, provide fascinating insight into the formation of American popular culture and identity. Through these mass-produced, widely read books, Deadwood Dick, Old Sleuth, and Jessie James became popular heroes that fed the public's imagination for the last western frontier, detective tales, and the myth of the outlaw. Women, particularly those who were poor and endured hard lives, used the literature as means of escape from the social, economic, and cultural suppression they experienced in the nineteenth century. In addition to the insight this book provides into texts such as "The Bride of the Tomb," the Nick Carter Series, and Edward Stratemeyer's rendition of the Lizzie Borden case, readers will find interesting information about: the roles of illustrations and covers in consumer culture Bowling Green's endeavor to digitize paperback and pulp magazine covers bibliographical problems in collecting and controlling series books the effects of mass market fiction on young girls Louisa May Alcott's pseudonym and authorship of three dime novels special collections competition among publishersA collection of work presented at a symposium held by the Library of Congress, Pioneers, Passionate Ladies, and Private Eyes makes an outstanding contribution to redefining the role of popular fiction in American life.

Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Hardcover): Pat L.... Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Hardcover)
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S Fong
R4,504 Discovery Miles 45 040 Ships in 10 - 15 working days

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Paperback): Pat L.... Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Paperback)
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S Fong
R1,269 Discovery Miles 12 690 Ships in 10 - 15 working days

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies.Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries.The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Catalogue of the Library of a Collector and Amateur (Hardcover): Francis Suydam 1828-1886 Hoffman, Joseph 1821-1881 Sabin Catalogue of the Library of a Collector and Amateur (Hardcover)
Francis Suydam 1828-1886 Hoffman, Joseph 1821-1881 Sabin
R1,047 Discovery Miles 10 470 Ships in 18 - 22 working days
Postcards in the Library - Invaluable Visual Resources (Hardcover): Norman D. Stevens Postcards in the Library - Invaluable Visual Resources (Hardcover)
Norman D. Stevens
R1,305 Discovery Miles 13 050 Ships in 10 - 15 working days

Postcards, individually and collectively, contain a great deal of information that can be of real value to students and researchers. Postcards in the Library gives compelling reasons why libraries should take a far more active and serious interest in establishing and maintaining postcard collections and in encouraging the use of these collections. It explains the nature and accessibility of existing postcard collections; techniques for acquiring, arranging, preserving, and handling collections; and ways to make researchers and patrons aware of these collections.Postcards in the Library asserts that, in most cases, existing postcard collections are a vastly underutilized scholarly resource. Editor Norman D. Stevens urges librarians to help change this since postcards, as items for mass consumption and often with no apparent conscious literary or social purpose, are a true reflection of the society in which they were produced. Stevens claims that messages written on postcards may also reveal a great deal about individual and/or societal attitudes and ideas.Chapters in Postcards in the Library are written by librarians who manage postcard collections, postcard collectors, and researchers. Some of the authors have undertaken major research projects that demonstrate the ways in which postcards can be used in research, and that have begun to establish a standard methodology for the analysis of postcards. They write about: major postcard collections, including the Institute of Deltiology and the Curt Teich Postcard Archives the use of postcards for scholarly research postcard conservation and preservation, arrangement and organization, and importance and value Postcards in the Library describes the postcard collections in a variety of libraries of different kinds and sizes and indicates very real ways in which the effective use of postcard collections can result in and contribute to substantive, scholarly publications. It also offers advice and suggestions on the myriad issues that libraries face in handling these ephemeral fragments of popular culture.Special collections librarians, postcard collectors, postcard dealers, and historical societies will find the information in Postcards in the Library refreshing and practical. Libraries with established postcard collections or those thinking about developing postcard collections will use it as a valuable planning tool and start-to-finish guide.

Advances in Librarianship (Hardcover): Frederick C. Lynden Advances in Librarianship (Hardcover)
Frederick C. Lynden
R3,890 Discovery Miles 38 900 Ships in 10 - 15 working days

Critically acclaimed since its inception, Advances in Librarianship continues to be "the" essential reference source for developments in the field of libraries and library science. Articles published in the series have won national prizes, such as the Blackwell North America Scholarship Award for the outstanding 1994 monograph, article, or original paper in the field of acquisitions, collection, development, and related areas of resource development. All areas of public, college, university, primary and secondary schools, and special libraries are given up-to-date, critical analysis by experts engaged in the practice of librarianship, in teaching, and in research.
Throughout all of the chapters of this 25th volume of Advances in Librarianship runs a thread of technology that is now embraced by libraries of every nation and type. It is clear that libraries are sharing technological developments everywhere in the world, from Russia to New Zealand. Not only are rare book librarians using technology but funding agencies are supporting its spread as well.

Designing Library Space for Children (Hardcover): Ingrid Bon, Andrew Cranfield, Karen Latimer Designing Library Space for Children (Hardcover)
Ingrid Bon, Andrew Cranfield, Karen Latimer
R3,306 Discovery Miles 33 060 Ships in 18 - 22 working days

In recent years the library community has seen a renewed interest in library architecture and design. This is due to the change of focus from content and collection development to how libraries engage with their users in a digital age. This means that librarians, architects, politicians and patrons must develop new visions, concepts and ideas for the design and building of libraries. This book brings together a number of articles based on presentations from the IFLA World Congress 2009: historical view of the development of children's libraries over the last century, a look at how children use new media, libraries of the future, innovative design projects for children's libraries from around the world. current theme historical view and new projects

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