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Books > Reference & Interdisciplinary > Library & information sciences > General

Advances in Librarianship (Hardcover, New): Frederick C. Lynden Advances in Librarianship (Hardcover, New)
Frederick C. Lynden
R3,579 Discovery Miles 35 790 Ships in 18 - 22 working days

Critically acclaimed since its inception, "Advances in Librarianship" continues to be the essential reference source for developments in the field of libraries and library science. Articles published in the serial have won national prizes, such as the Blackwell North America Scholarship Award for the outstanding 1994 monograph, article, or original paper in the field of acquisitions, collection, development, and related areas of resource development. All areas of public, college, university, primary and secondary schools, and special libraries are given up-to-date, critical analysis by experts engaged in the practice of librarianship, in teaching, and in research.

Catalogue of Books in Library of Late Right Hon. Sir John A. Macdonald [microform] - to Be Sold by Public Auction at... Catalogue of Books in Library of Late Right Hon. Sir John A. Macdonald [microform] - to Be Sold by Public Auction at Earnscliffe, Ottawa, on 28 May Next at 4.30 and 8 P.M.: for Further Particulars Apply to W.H. Lewis, Auctioneer, Ottawa (Hardcover)
W.H. Lewis
R737 Discovery Miles 7 370 Ships in 18 - 22 working days
The Cardiff Libraries Review - a Monthly Periodicals and Guide to Books and Reading; 1911-1912 (Hardcover): Anonymous The Cardiff Libraries Review - a Monthly Periodicals and Guide to Books and Reading; 1911-1912 (Hardcover)
Anonymous
R799 Discovery Miles 7 990 Ships in 18 - 22 working days
Diversity Now - People, Collections, and Services in Academic Libraries (Paperback): Teresa Neely, Kuang-Hwei Lee-Smeltzer Diversity Now - People, Collections, and Services in Academic Libraries (Paperback)
Teresa Neely, Kuang-Hwei Lee-Smeltzer
R1,111 Discovery Miles 11 110 Ships in 10 - 15 working days

A comprehensive perspective on multiculturalism in libraries Diversity Now: People, Collections, and Services in Academic Libraries delivers a comprehensive look at diversity issues for librarians. It examines partnerships between academic research libraries and campus agencies and provides effective retention strategies for diverse employees. It also shows how librarians can lobby for domestic partner benefits for university employees who are unmarried same- and opposite-sex couples. Diversity Now: People, Collections, and Services in Academic Libraries provides a unique research perspective on assessment and diversity integration in the academic libraries and highlights effective working strategies for a multicultural library environment, examining: partnerships between academic research libraries and campus agencies which work directly with students assessment and diversity integration in the academic library workplace and six critical challenges for working well in a multicultural environment communication and teaching incorporating service learning experiences in the library and information science curriculum model retention programs for junior faculty of color

Leadership in the Library and Information Science Professions - Theory and Practice (Hardcover): Mark Winston Leadership in the Library and Information Science Professions - Theory and Practice (Hardcover)
Mark Winston
R4,212 Discovery Miles 42 120 Ships in 10 - 15 working days

Safely guide your library into the new millennium!Like so much else in the information professions, leadership styles are being forced to change to meet the demands of technological innovation. Leadership in the Library and Information Science Professions is among the first books to focus on this increasingly important job qualification. It offers practical advice for developing strong, flexible, and creative leadership skills in yourself and your staff.This fascinating volume stresses the leadership needed to manage change. The essential skills taught here will help you update library services at a reasonable pace while preserving valuable low-tech alternatives. As one chapter recommends, "Every librarian at every level should have ready an answer-multiple answers-to the ubiquitous questions: Why do we still need libraries when everything is on the Web? How can you justify an expanding budget in the Internet Age?"Leadership in the Library and Information Science Professions offers fresh ideas for developing and using leadership skills, including: recruiting tips for identifying potential leaders staff training and development restructuring the organization to encourage full staff participation budget strategies for successful leaders issues of gender and ethnic diversity evaluating and assessing leadershipLeadership in the Library and Information Science Professions is an essential resource for library administrators and staff. By developing your leadership skills and those of your staff, you can confidently face the hectic pace of change in the information sciences.

Publishing in Yugoslavia's Successor States (Hardcover): Michael Biggins, Janet Crayne Publishing in Yugoslavia's Successor States (Hardcover)
Michael Biggins, Janet Crayne
R4,214 Discovery Miles 42 140 Ships in 10 - 15 working days

From the Editor's Foreword: "Without any doubt, the 1990s will long be remembered as the decade of Yugoslavia's prolonged disintegration. A virtual blueprint of the conflict is accessible to anyone in a position to track the independent print media that were then emerging in Yugoslavia's various republics."Publishing in Yugoslavia's Successor States presents the results of extensive tracking and research in that area. You'll learn how weekly independent news magazines such as Mladina in Slovenia, Danas in Croatia, and, later, Vreme in Serbia courageously documented the centrifugal political forces at work in Yugoslavia at the time. Independent daily newspapers, often located in provincial cities away form the centers of political control, pursued similar policies, adhering to high standards of objective political coverage. The periodical press also weighed in over time with more reflective assessments of the area's evolving political crisis and recommendations for managing it. Finally, as Yugoslavia's old communist paradigm of information management gradually lost control, the market gave rise to numerous tabloid weeklies and dailies that banked on nationalism and fear, serving as handmaidens to media-savvy demagogues and helping to rekindle past rivalries. Publishing in Yugoslavia's Successor States will take you on a turbulent tour of this vital industry struggling to survive and thrive in a war-torn land.

Introduction to Technical Services for Library Technicians (Hardcover): Ruth C. Carter, Mary L. Kao Introduction to Technical Services for Library Technicians (Hardcover)
Ruth C. Carter, Mary L. Kao
R4,201 Discovery Miles 42 010 Ships in 10 - 15 working days

Everything you need to know about technical services--in one handy volume!For library technicians working in technical services and students in library technology programs, Introduction to Technical Services for Library Technicians is a practical, how-to-do-it text that shows how to perform the behind-the-scenes tasks the job requires. This essential volume comes complete with a suggested reading list, helpful charts and tables, a look at trends and issues to consider, and review questions at the end of each chapter.From the Preface: "Budgetary constraints and the computerization of library functions and routines have changed the composition of library personnel forever. Library technicians are being hired to replace librarians in many library areas, particularly in technical services. What has not kept up with this trend are the training and education of library technicians, a necessary component of a successfully operating library."This book examines terminology, organization, and the practical aspects of the tasks that technical services workers deal with every day. Here's a sample of what is explored in Introduction to Technical Services for Library Technicians: computers and library automation bibliographic utilities and networks including OCLC, RLG, UTLAS, the Internet, and more library cooperation from the local to the international level acquisitions procedures, gifts, and exchanges copy cataloging, original cataloging, subject cataloging, and the MARC record government publications serials--ordering, cataloging, control, terminology, e-journals, and more preservation--treating damaged materials, book repair, good housekeeping practices, factors of deterioration, and more Intended primarily as a textbook for students in a two-year library technology program or one-year certificate program, this book will also serve very well as a general reference for library technicians or other staff members working in the technical services area.

Catalogue of the John Carter Brown Library in Brown University, Providence, Rhode Island; v.1 - pt.1 (Hardcover): John Carter... Catalogue of the John Carter Brown Library in Brown University, Providence, Rhode Island; v.1 - pt.1 (Hardcover)
John Carter Brown Library
R864 Discovery Miles 8 640 Ships in 18 - 22 working days
News Notes of California Libraries; 2 (Hardcover): California State Library News Notes of California Libraries; 2 (Hardcover)
California State Library
R981 Discovery Miles 9 810 Ships in 10 - 15 working days
Leading Dynamic Information Literacy Programs - Best Practices and Stories from Instruction Coordinators (Paperback): Anne C.... Leading Dynamic Information Literacy Programs - Best Practices and Stories from Instruction Coordinators (Paperback)
Anne C. Behler
R1,185 Discovery Miles 11 850 Ships in 9 - 17 working days

1. The book provides unique insights into the instruction coordinator’s work and offers strategies for building and maintaining a successful information literacy program in an academic library. 2. The volume offers diverse stories and invaluable advice from instruction coordinators currently working in the field. Highlighting best practices, the book will be essential reading for students of library and information science, who are learning about how academic library instruction programs function. It will also be extremely useful to beginning and seasoned library instruction coordinators. 3. Unlike competing texts, which only offer a theoretical how-to guide to the role, the proposed book situates the fundamental parts of the coordinator role in the actual reality of the academic library instruction program.

Reading Research and Librarianship - A History and Analysis (Hardcover): Stephen Karetzky Reading Research and Librarianship - A History and Analysis (Hardcover)
Stephen Karetzky
R2,516 Discovery Miles 25 160 Ships in 18 - 22 working days
A Benefit-Cost Analysis of Alternative Library Delivery Systems (Hardcover): B. H. Booms, Teh-Wei Hu, D. Lynne Kaltreider A Benefit-Cost Analysis of Alternative Library Delivery Systems (Hardcover)
B. H. Booms, Teh-Wei Hu, D. Lynne Kaltreider
R2,736 Discovery Miles 27 360 Ships in 18 - 22 working days

This book is the first to provide detailed analysis of two specific alternative library delivery systems--bookmobiles and books-by-mail. It outlines methods for applying benefit/cost analysis to libraries, and provides empirical examples of its application to the two alternative delivery programs.

The Routledge Handbook of Privacy and Social Media (Hardcover): Sabine Trepte, Philipp Masur The Routledge Handbook of Privacy and Social Media (Hardcover)
Sabine Trepte, Philipp Masur
R6,506 Discovery Miles 65 060 Ships in 9 - 17 working days

This volume provides the basis for contemporary privacy and social media research and informs global as well as local initiatives to address issues related to social media privacy through research, policymaking, and education. Renowned scholars in the fields of communication, psychology, philosophy, informatics, and law look back on the last decade of privacy research and project how the topic will develop in the next decade. The text begins with an overview of key scholarship in online privacy, expands to focus on influential factors shaping privacy perceptions and behaviors-such as culture, gender, and trust-and continues with specific examinations of concerns around vulnerable populations such as children and older adults. It then looks at how privacy is managed and the implications of interacting with artificial intelligence, concluding by discussing feasible solutions to some of the more pressing questions surrounding online privacy. This handbook will be a valuable resource for advanced students, scholars, and policymakers in the fields of communication studies, digital media studies, psychology, and computer science.

The Age Demographics of Academic Librarians - A Profession Apart (Paperback): Stanley Wilder The Age Demographics of Academic Librarians - A Profession Apart (Paperback)
Stanley Wilder
R884 Discovery Miles 8 840 Ships in 10 - 15 working days

The Age Demographics of Academic Librarians: A Profession Apart discusses the current demographics of librarianship in North America and examines how a huge retiree rate will affect the profession. With the average age of librarians increasing dramatically since 1990, this book examines the changes that will have to take place in your library, such as recruiting, training, and working with a smaller staff. The Age Demographics of Academic Librarians provides you with insights on how to make your library's transition easier when several of your colleagues leave your library. Valuable and intelligent, The Age Demographics of Academic Librarians discusses trends through easy-to-read charts, tables, and comprehensive data analysis.Exploring possible reasons for the anomalies of this trend, this book explores several surprising facts, such as: 16 percent of the 1995 American Research Libraries population of librarians will retire by the year 2000, another 16 percent between 2000 and 2005, 24 percent between 2005 and 2010, and 27 percent between 2010 and 2030, leaving the ARL lacking seasoned librarians the number of ARL cataloging librarians are decreasing, but the number of reference librarians seems to be increasing 54 percent of all ARL librarians who have twenty or more years of professional experience have worked at only one library in the course of their careers Canadian ARL librarians are older than their United States counterparts in 1990, 48 percent of ARL librarians were 45 years old or older; in 1994, the number increased to 58 percent The Age Demographics of Academic Librarians provides you with valuable insight into the unusual shape and movement of the academic librarian age profile as well as some speculation on its possible effects so you can predict how it will affect your library in the future and help you prepare to take preventative actions.

Grey Literature in Library and Information Studies (Hardcover): Dominic Farace, Joachim Schoepfel Grey Literature in Library and Information Studies (Hardcover)
Dominic Farace, Joachim Schoepfel
R4,067 Discovery Miles 40 670 Ships in 9 - 17 working days

The further rise of electronic publishing has come to change the scale and diversity of grey literature facing librarians and other information practitioners. This compiled work brings together research and authorship over the past decade dealing with both the supply and demand sides of grey literature. While this book is written with students and instructors of Colleges and Schools of Library and Information Science in mind, it likewise serves as a reader for information professionals working in any and all like knowledge-based communities.

The Age Demographics of Academic Librarians - A Profession Apart (Hardcover): Stanley Wilder The Age Demographics of Academic Librarians - A Profession Apart (Hardcover)
Stanley Wilder
R2,702 Discovery Miles 27 020 Ships in 10 - 15 working days

The Age Demographics of Academic Librarians: A Profession Apart discusses the current demographics of librarianship in North America and examines how a huge retiree rate will affect the profession. With the average age of librarians increasing dramatically since 1990, this book examines the changes that will have to take place in your library, such as recruiting, training, and working with a smaller staff. The Age Demographics of Academic Librarians provides you with insights on how to make your library's transition easier when several of your colleagues leave your library. Valuable and intelligent, The Age Demographics of Academic Librarians discusses trends through easy-to-read charts, tables, and comprehensive data analysis. Exploring possible reasons for the anomalies of this trend, this book explores several surprising facts, such as: 16 percent of the 1995 American Research Libraries population of librarians will retire by the year 2000, another 16 percent between 2000 and 2005, 24 percent between 2005 and 2010, and 27 percent between 2010 and 2030, leaving the ARL lacking seasoned librarians the number of ARL cataloging librarians are decreasing, but the number of reference librarians seems to be increasing 54 percent of all ARL librarians who have twenty or more years of professional experience have worked at only one library in the course of their careers Canadian ARL librarians are older than their United States counterparts in 1990, 48 percent of ARL librarians were 45 years old or older; in 1994, the number increased to 58 percentThe Age Demographics of Academic Librarians provides you with valuable insight into the unusual shape and movement of the academic librarian age profile as well as some speculation on its possible effects so you can predict how it will affect your library in the future and help you prepare to take preventative actions.

Quest For A Unified Theory (Hardcover): Wolfgang Hofkirchner Quest For A Unified Theory (Hardcover)
Wolfgang Hofkirchner
R4,687 Discovery Miles 46 870 Ships in 10 - 15 working days

An overview of the worldwide discussion of the information concept, this book presents thoughts of scholars from various disciplines including information and computer science, semiotics, system science, evolutionary theory, physics, biology, psychology, consciousness theory, sociology, and science and technology studies. The shortcomings of the old fashioned Shannon and Weaver's model of information are examined, providing insights into how research of evolutionary systems could lay the basis for a new theory of information that will bridge the gap between "hard" and "soft" sciences.

Oclc 1967:1997 - Thirty Years of Furthering Access to the World's Information (Hardcover): K.Wayne Smith Oclc 1967:1997 - Thirty Years of Furthering Access to the World's Information (Hardcover)
K.Wayne Smith
R4,225 Discovery Miles 42 250 Ships in 10 - 15 working days

In OCLC 1967--1997: Thirty Years of Furthering Access to the World's Information, you'll see how libraries, librarians, and librarianship have changed dramatically since the late sixties, when OCLC was founded as a nonprofit, membership, computer library service and research organization. You'll also see how far information professionals have come in their common crusade to provide access to the ever-expanding body of information worldwide. OCLC 1967--1997 gives you both a look back and a look forward across thirty years of continuous technological change as OCLC grows from an Ohio network of 54 academic libraries to a global network of 26,000 libraries in 65 countries. Eighteen experienced authors give you a panoramic overview and specific insight into OCLC as both a membership organization and a provider of computer services. You'll see how libraries and librarians have an institutionalized voice for libraries in OCLC's strategic directions. And, you'll better understand how the shared commitment of OCLC members to the ideals of research, scholarship, and education has created a unique library resource--WorldCat--which has become the most consulted database in higher education. Specifically, you'll read about: the changing tasks of cataloging, from automatic processing of print materials to the new challenges of electronic metadata the revolution in reference services and resource sharing OCLC in Asia Pacific, Europe, and Latin America today's leading-edge electronic libraries--GALILEO and the CIC VEL research at OCLC the new electronic scholarshipOCLC 1967--1997 is for library professionals in libraries of all types. It is a definitive guidebook to today's OCLC and to all those who are helping their libraries and staffs deal with the challenges and opportunities of the Information Age.

Educational Media and Technology Yearbook - Volume 38 (Hardcover, 2014): Michael Orey, Stephanie A. Jones, Robert Maribe Branch Educational Media and Technology Yearbook - Volume 38 (Hardcover, 2014)
Michael Orey, Stephanie A. Jones, Robert Maribe Branch
R3,488 Discovery Miles 34 880 Ships in 10 - 15 working days

The latest edition of the Educational Media and Technology Yearbook, from the Association for Education, Communication and Technology (AECT), notes the most current trends in the field of learning design and technology, taking into account the implications for both formal and informal learning. Pivotal research and discussion surrounding educational trends, leadership, organizations and programs have all been updated from volume 37. Chapters train their focus on graduate and professional goals, including an analysis of doctoral programs in educational technology and new collaborative learning platforms. Library science is a featured component of this analysis and Library Science programs are featured prominently in this analysis. This edition also features new content on mediagraphy.

Sport, Leisure and Tourism Information Sources - A guide for researchers (Paperback): Martin Scarrott Sport, Leisure and Tourism Information Sources - A guide for researchers (Paperback)
Martin Scarrott
R2,236 Discovery Miles 22 360 Ships in 10 - 15 working days

Sport, Leisure and Tourism is a practical guide to finding information, encouraging readers to make active use of libraries in their research. This book provides readers with an understanding of the major information search tools which are available. It is a starting point in the search for information which offers advice and indicates some of the major sources which are available. Sport, Leisure and Tourism Information Sources is aimed primarily at final year undergraduate and postgraduate students who are preparing a dissertation in the area of sport and leisure studies who need access to information sources. It is also ideal for academics for teaching purposes and practitioners in the sport and leisure industry needing to undertake research.

Knowledge and Special Libraries (Paperback): Suzanne Connolly, James Matarazzo Knowledge and Special Libraries (Paperback)
Suzanne Connolly, James Matarazzo
R1,473 Discovery Miles 14 730 Ships in 10 - 15 working days

Formerly, a library was viewed as a place for information storage and information was viewed as simply bits of data. Furthermore, many wielded information as a tool of power, in that those who had more information had more authority. It is becoming increasingly clear that shared collective knowledge of an organization is of far greater value than that of each individual's privately held data. In view of the librarian's changing profession, it has also become clear that they are now being charged with the mission to explore and implement new and innovative methods to encourage sharing and to better manage information.
The articles selected for this compendium are well thought-out and organized and are drawn from the fields of information and library science and business management. Since most special libraries are corporate libraries, the selections are taken from these different disciplines to provide perspectives from both a business standpoint and an information management one. The selections contain many different predictions about libraries and librarians of the future. They focus on new roles and highlight the importance of the profession. With the rapid growth of technology, end-users are being inundated with choices. They need expert advice from experienced practitioners. Currently, much of the literature focuses solely on the management of libraries as opposed to environment in which libraries operate. The purpose of this reader is to correct that.
James M. Matarazzo is Dean and Professor at the Simmons College Graduate School of Library and Information Science. Prior to joining the Simmons faculty, he was Assistant Science Librarian, and later, Government Documents Librarian and Head of Technical Reports at the Libraries of the Massachusetts Institute of Technology.
Jim's research interests focus on three general issues: the closing of corporate libraries, how management values these libraries, and excellence in corporate library operations. He holds a B.A. and M.A. degrees from Boston College, and an M.S. degree from Simmons College, and a Ph.D from the University of Pittsburgh.
Suzanne Connolly is a Manager with Ernst & Young's Center for Business Knowledge, a center devoted to the capture, synthesis and redeployment of knowledge resources. Her work focuses on creating business processes to support Ernst & Young's internal management infrastructure. Suzanne's research examines the changing role of the corporate library in American business and knowledge management within organizations. Prior to joining Ernst & Young, she worked for Fidelity Investments in Boston. Suzanne holds a B.A. in English from Boston College and an M.S. in Library and Information Science from Simmons College.

. The most up-to-date and most relevant articles on the subject drawn from the fields of: information, library science, business management
. Unique focus on the theme of knowledge and libraries' new role/ model within corporations
. Special libraries shown as a business asset

Advances in Librarianship (Hardcover): Frederick C. Lynden Advances in Librarianship (Hardcover)
Frederick C. Lynden
R3,903 Discovery Miles 39 030 Ships in 10 - 15 working days

As in the previous volume, the predominant theme of Volume 26 of Advances in Librarianship is the advance of technology in libraries. This volume focuses, in eight of its ten papers, on how libraries have been changed by electronic communication of information and knowledge. From the approach of SPARC (the Scholarly Publishing and Academic Resources Coalition) that is creating new scholarship venues electronically, to an in-depth treatment of the limitations of the Digital Millennium Copyright Act for electronic publishing, the volume examines how technology is affecting libraries. Use of technology has resulted in new collaboration and cooperation by libraries and museums in the USA in providing electronic access to the American cultural heritage and technology has allowed a similar approach in Sweden for combining services of all libraries to offer electronic access to their cultural resources. Another technology paper presents a comprehensive examination of steps required to involve Humanities faculty and the Library collaboratively in producing, distributing, and accessing scholarship in machine-readable form. Two more technology papers by authors from the de fact American national library, the Library of Congress (LC), examine issues of importance to libraries in the Digital Age. The first paper from LC looks at the development of MARC 21 in providing electronic access to collections, and how it is being increasingly used internationally. Finally, the second paper describes the newest experiment in reference taking place at LC, the Collaborative Digital Reference Service (CDRS) that brings reference and information services to patrons via the Internet wherever they live.
Thisvolume not only covers digital trends but also looks at issues of significance to librarians today in the areas of reference and management in its last three papers. The first reference paper concerns public service and surveys, in an extensive article, how reference departments in libraries have responded to reference queries during the past century and how this process has been improved and refined. The management paper is a comprehensive bibliometric study of management literature showing how research in this area affected library publications and practices. This paper can be of great use to anyone looking for the core articles on managing organizations and libraries. The last paper examines in detail the advantages and disadvantages of proposed 24/7 reference services, which are possible in part due to the electronic revolution but also raise philosophical issues about reference service.

Historical Fiction for Teens - A Genre Guide (Hardcover): Melissa Rabey Historical Fiction for Teens - A Genre Guide (Hardcover)
Melissa Rabey
R2,131 Discovery Miles 21 310 Ships in 18 - 22 working days

This book offers a thorough exploration of historical fiction for young adults, examining popular and compelling books that illuminate the past and define the struggles faced by young people in those times. Teens don't read historical fiction, right? Wrong! Although some teens may associate historical fiction with schoolwork, by using the genre approach, library specialists and history teachers can suggest titles that teen readers will actually enjoy. Thanks to heightened interest by both readers and publishers in historical fiction, there are now more subvarieties of this genre available than ever before. This title was written to provide guidance through this expanding category for teen librarians, teachers, and school media specialists. In Historical Fiction for Teens: A Genre Guide, YA librarian Melissa Rabey organizes more than 300 titles by subgenre and theme—from thrills and action stories to historical fantasy. Descriptive annotations, subject lists, reading levels, and read-alikes are given for each title; award winners and titles appropriate for book clubs are noted.

Minor Ballet Composers - Biographical Sketches of Sixty-Six Underappreciated Yet Significant Contributors to the Body of West... Minor Ballet Composers - Biographical Sketches of Sixty-Six Underappreciated Yet Significant Contributors to the Body of West (Hardcover)
William E. Studwell, Bruce R. Schueneman
R4,203 Discovery Miles 42 030 Ships in 10 - 15 working days

While most music lovers are familiar with the famous scores of Tchaikovsky, Delibes, and Stravinsky, many other lesser-known composers also wrote for the ballet. Several of these composers wrote almost exclusively for the ballet--and all enriched the world of dance. Minor Ballet Composers presents biographical sketches of 66 underappreciated ballet composers of the 19th and 20th centuries from around the world, along with selected stories from the ballets they helped create. While the composers'contributions to ballet music are emphasized, all aspects of their lives and works are touched upon. Plot summaries and excerpts from reviews of many of the ballets are also provided. Other topics of interest you'll find covered in Minor Ballet Composers include: Les Six: Darius Milhaud, Louis Durey, Georges Auric, Arthur Honegger, Francis Poulenc, and Germaine Tailleferre--and their relationship with Erik Satie and Jean Cocteau how politics, revolutions, and wars have affected composers and their works who studied with whom; who collaborated with whom schools, movements, and musical renaissance the importance of opera to ballet music the relationship between film scores and ballet music which books, plays, stories, and folk tales certain ballets are based upon where many of these ballets premieredMinor Ballet Composers emphasizes the importance of second-tier composers and their influence on the rich tradition of music written for the dance (though in some cases the music was appropriated for the ballet from other original designs). The gathering of these composers in a single volume in appreciation of their ballet music, with a glossary of choreographers and an index of ballet titles, makes this book a useful volume for ballet aficionados, music librarians, musicians, and others interested in dance and dance music.

Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Paperback): Pat L.... Interlibrary Loan/Document Delivery and Customer Satisfaction - Strategies for Redesigning Services (Paperback)
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S Fong
R1,213 Discovery Miles 12 130 Ships in 10 - 15 working days

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies.Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries.The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

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