This book offers an accessible and comprehensive introduction to relationship marketing in franchising and retailing, especially in areas such as business and marketing management as well as strategic marketing. The topics this book covers include (but is not limited to): (1) relationships in the context of e-commerce within the franchising sector; (2) franchisees with multiple stakeholder roles: perceptions and conflict in franchise networks; (3) why franchisors recruit franchisees from the ranks of their employees; (4) franchisee advisory councils and justice; and (5) determinants of overall franchisee satisfaction. This book is ideal for students, practitioners and professionals interested in Relationship Marketing, Customer Services, and Marketing Communications. The chapters in this book were originally published as a special issue of Journal of Strategic Marketing.

1. The author explains how cultural heritage organizations, such as museums, libraries, archives and historic sites, can forgo the "best" in favor of "good" and "better" approaches to collections care. Giving examples of implementation and easy-to-follow guides, Forsko demonstrates how preservation can become a component of any collections care program - even one with little to no resources. 2. The book will be an essential tool for anyone who cares for collections, particularly collections managers, registrars, and archivists. It will be suitable for professionals working in any type or size of institution and will also be of interest to students who are learning how to become practitioners. 3. The book will be the first to take a realistic, sustainable approach to collections care, rather than a "best practices" approach. Drawing on more than a decade of experience working with over 40 libraries, museums, archives, and other historic sites, the author encourages the reader to start by taking small, manageable steps and explains that even the smallest of actions can make a difference that will ultimately help to preserve collections

This volume applies digital humanities methodologies to indirect translations in testing the concatenation effect hypothesis. The concatenation effect hypothesis suggests that indirect translations tend to omit or alter identifiably foreign elements and also tend not to identify themselves as translations. The book begins by introducing the methodological framework to be applied in the chapters that follow and providing an overview of the hypothesis. The various chapters focus on specific aspects of the hypothesis that relate to specific linguistic, stylistic, and visual features of indirect translations. These features provide evidence that can be used to assess whether and to what extent the concatenation effect is in evidence in any given example. The overarching aim of the book is not to demonstrate or falsify the veracity of the concatenation effect hypothesis or to give any definitive answers to the research questions posed. Rather, the aim is to pique the curiosity and provoke the creativity of students and researchers in all areas of translation studies who may never have considered indirect translation as relevant to their work.

General directors who have all made their marks in the field of librarianship report from a variety of perspectives, including economic, social, educational, cultural developmental, and political. This information could increase the understanding of the managerial decisions, and other factors that affect the decisions and determine the library's overall policy and operations.

Human Action Recognition is a challenging area presently. The vigor of research effort directed towards this domain is self indicative of this. With the ever-increasing involvement of Computational Intelligence in our day to day applications, the necessity of human activity recognition has been able to make its presence felt to the concerned research community. The primary drive of such an effort is to equip the computing system capable of recognizing and interpreting human activities from posture, pose, gesture, facial expression etc. The intent of human activity recognition is a formidable component of cognitive science in which researchers are actively engaged of late. Features: A systematic overview of the state-of-the-art in computational intelligence techniques for human action recognition. Emphasized on different intelligent techniques to recognize different human actions. Discussed about the automation techniques to handle human action recognition. Recent research results and some pointers to future advancements in this arena. In the present endeavour the editors intend to come out with a compilation that reflects the concerns of relevant research community. The readers would be able to come across some of the latest findings of active researchers of the concerned field. It is anticipated that this treatise shall be useful to the readership encompassing students at undergraduate and postgraduate level, researchers active as well as aspiring, not to speak of the senior researchers.

Digital Humanities Workshops is the first volume to focus explicitly on the most common and accessible kind of training in digital humanities (DH): workshops. Drawing together the experiences and expertise of dozens of scholars and practitioners from a variety of disciplines and geographical contexts, the chapters in this collection examine the development, deployment, and assessment of a workshop or workshop series. In the first section, "Where?", the authors seek to situate digital humanities workshops within local, regional, and national contexts. The second section, "Who?", guides readers through questions of audience in relation to digital humanities workshops. In the third and final section, "How?", authors explore the mechanics of such workshops. Taken together, the chapters in this volume answer the important question: why are digital humanities workshops so important and what is their present and future role? Digital Humanities Workshops examines a range of digital humanities workshops and highlights audiences, resources, and impact. This volume will appeal to academics, researchers and postgraduate students, as well as professionals working in the DH field.

Creating Digital Exhibits for Cultural Institutions will show you how to create digital exhibits and experiences for your users that will be informative, accessible and engaging. Illustrated with real-world examples of digital exhibits from a range of GLAMs, the book addresses the many analytical aspects and practical considerations involved in the creation of such exhibits. It will support you as you go about: analyzing content to find hidden themes, applying principles from the museum exhibit literature, placing your content within internal and external information ecosystems, selecting exhibit software, and finding ways to recognize and use your own creativity. Demonstrating that an exhibit provides a useful and creative connecting point where your content, your organization, and your audience can meet, the book also demonstrates that such exhibits can provide a way to revisit difficult and painful material in a way that includes frank and enlightened analyses of issues such as racism, colonialism, sexism, class, and LGBTQI+ issues. Creating Digital Exhibits for Cultural Institutions is an essential resource for librarians, archivists, and other cultural heritage professionals who want to promote their institution's digital content to the widest possible audience. Academics and students working in the fields of library and information science, museum studies and digital humanities will also find much to interest them within the pages of this book.

Artefacts, Archives, and Documentation in the Relational Museum provides the first interdisciplinary study of the digital documentation of artefacts and archives in contemporary museums, while also exploring the implications of polyphonic, relational thinking on collections documentation. Drawing on case studies from Australia, the United Kingdom, and the United States, the book provides a critical examination of the history of collections management and documentation since the introduction of computers to museums in the 1960s, demonstrating how technology has contributed to the disconnection of distributed collections knowledge. Jones also highlights how separate documentation systems have developed, managed by distinct, increasingly professionalised staff, impacting our ability to understand and use what we find in museums and their ever-expanding online collections. Exploring this legacy allows us to rethink current practice, focusing less on individual objects and more on the rich stories and interconnected resources that lie at the heart of the contemporary, plural, participatory 'relational museum.' Artefacts, Archives, and Documentation in the Relational Museum is essential reading for those who wish to better understand the institutional silos found in museums, and the changes required to make museum knowledge more accessible. The book is a particularly important addition to the fields of museum studies, archival science, information management, and the history of cultural heritage technologies.

This book takes a holistic view of the roles of ICTs during the pandemic through the lens of social informatics, as it is critical to our understanding of the relations between society and technology. Specific attention is given to various stakeholders and social contexts, with analysis at the individual, group, community, and society levels. Pushing the boundaries of information science research with timely and critical research questions, this edited volume showcases information science research in the context of COVID-19, by specifically accentuating sociotechnical practices, activities, and ICT interventions during the pandemic. Its social informatics focus appeals to a broad audience, and its global and international orientation provides a timely, innovative, and much-needed perspective to information science. This book is unique in its interdisciplinary nature as it consists of research studies on the intersections between ICTs and health, culture, social interaction, civic engagement, information dissemination, work, and education. Chapters apply a range of research methods, including questionnaire surveys, content analyses, and case studies from countries in Asia, Europe, and America, as well as global and international comparisons. The book's primary target audience includes scholars and students in information and library science, particularly those interested in the social aspect of the information society. It may be of interest to information professionals, library practitioners, educators, and information policymakers, as well as scholars and students in science and technology studies, cultural studies, political science, public administration, sociology, and communication studies.

The growth of data-collecting goods and services, such as ehealth and mhealth apps, smart watches, mobile fitness and dieting apps, electronic skin and ingestible tech, combined with recent technological developments such as increased capacity of data storage, artificial intelligence and smart algorithms, has spawned a big data revolution that has reshaped how we understand and approach health data. Recently the COVID-19 pandemic has foregrounded a variety of data privacy issues. The collection, storage, sharing and analysis of health- related data raises major legal and ethical questions relating to privacy, data protection, profiling, discrimination, surveillance, personal autonomy and dignity. This book examines health privacy questions in light of the General Data Protection Regulation (GDPR) and the general data privacy legal framework of the European Union (EU). The GDPR is a complex and evolving body of law that aims to deal with several technological and societal health data privacy problems, while safeguarding public health interests and addressing its internal gaps and uncertainties. The book answers a diverse range of questions including: What role can the GDPR play in regulating health surveillance and big (health) data analytics? Can it catch up with internet-age developments? Are the solutions to the challenges posed by big health data to be found in the law? Does the GDPR provide adequate tools and mechanisms to ensure public health objectives and the effective protection of privacy? How does the GDPR deal with data that concern children's health and academic research? By analysing a number of diverse questions concerning big health data under the GDPR from various perspectives, this book will appeal to those interested in privacy, data protection, big data, health sciences, information technology, the GDPR, EU and human rights law.

Librarians and libraries now face unprecedented challenges, risks, and opportunities. In his latest collection of articles and speeches, White focuses on the professional issues confronting librarians at a time of increased technological options-when simple information access can be easily and directly done by end users, but in which complex information access poses needs and concerns which the end user may not even recognize, let alone understand. Often delivered with wit, these insightful and sometimes controversial commentaries are intended to provoke serious thought, discussion, and ultimately, action. A must read for library and information science professionals and valuable supplementary reading for students of library and information science.

The capacity to understand and communicate health information is a major international health concern. Sponsored by the Health and Biosciences Section of International Federation of Library Associations, this book highlights the contribution that librarians are making to improving health literacy and enabling citizens to be active participants in the management of their own health. Knowledge is power and the World Health Organization recognizes that health literacy, involving effective access to and understanding of health information, is essential to health and well-being in society by empowering and enabling citizens to participate in their own healthcare. The book presents inspiring studies from an international group of authors showing how libraries and librarians are partnering with diverse sectors of society including universities, hospitals, public health clinics, community-based organisations, voluntary bodies and government agencies, to help citizens understand and manage their health. It provides guidance by example to suggest how libraries can help citizens participate in their healthcare and their communities by collaborating with others to increase health literacy in society.

Hidden and Devalued Feminized Labour in the Digital Humanities examines the data-driven labour that underpinned the Index Thomisticus-a preeminent project of the incunabular digital humanities-and advanced the data-foundations of computing in the Humanities. Through oral history and archival research, Nyhan reveals a hidden history of the entanglements of gender in the intellectual and technical work of the early digital humanities. Setting feminized keypunching in its historical contexts-from the history of concordance making, to the feminization of the office and humanities computing-this book delivers new insight into the categories of work deemed meritorious of acknowledgement and attribution and, thus, how knowledge and expertise was defined in and by this field. Focalizing the overlooked yet significant data-driven labour of lesser-known individuals, this book challenges exclusionary readings of the history of computing in the Humanities. Contributing to ongoing conversations about the need for alternative genealogies of computing, this book is also relevant to current debates about diversity and representation in the Academy and the wider computing sector. Hidden and Devalued Feminized Labour in the Digital Humanities will be of interest to researchers and students studying digital humanities, library and information science, the history of computing, oral history, the history of the humanities, and the sociology of knowledge and science.

Hidden and Devalued Feminized Labour in the Digital Humanities examines the data-driven labour that underpinned the Index Thomisticus-a preeminent project of the incunabular digital humanities-and advanced the data-foundations of computing in the Humanities. Through oral history and archival research, Nyhan reveals a hidden history of the entanglements of gender in the intellectual and technical work of the early digital humanities. Setting feminized keypunching in its historical contexts-from the history of concordance making, to the feminization of the office and humanities computing-this book delivers new insight into the categories of work deemed meritorious of acknowledgement and attribution and, thus, how knowledge and expertise was defined in and by this field. Focalizing the overlooked yet significant data-driven labour of lesser-known individuals, this book challenges exclusionary readings of the history of computing in the Humanities. Contributing to ongoing conversations about the need for alternative genealogies of computing, this book is also relevant to current debates about diversity and representation in the Academy and the wider computing sector. Hidden and Devalued Feminized Labour in the Digital Humanities will be of interest to researchers and students studying digital humanities, library and information science, the history of computing, oral history, the history of the humanities, and the sociology of knowledge and science.

Most librarians are unaware of the laws governing the retention of library records. In addition, librarians often assume that state confidentiality laws offer more protection than they, in fact, do. The proper management of library records is an important legal issue for all librarians. This professional reference work outlines laws regarding the retention and confidentiality of library records. Part I explains why some library records should be saved and not routinely discarded. It also explains why public record retention laws apply to library records, and it then examines the variety of laws state by state. Part II discusses the need for strong confidentiality laws and traces the evolution of current laws. It then examines the current status of state confidentiality laws and demonstrates their weaknesses. While librarians often believe that confidential records are privileged and may be destroyed at will, this book clearly explains that this is not the case.

The health of scientific enterprise has become a critical political and social issue as nation states tackle austerity, diversity, global challenges, whilst simultaneously supporting a competitive and innovative national economy. A key asset in achieving such ambitions is for a scholarly information system which enables the fruits of the research effort to be disseminated efficiently. As the information support system struggles with adapting from a print-based to a digital process, the dysfunctionality current within STEM publishing in particular becomes evident. New ways of supporting research are emerging which require a new approach to publishing, an approach which takes on board the many demographic, social, technical and administrative changes taking place in both science itself and society. A radical strategic assessment is required and this book tracks key aspects required for any new future strategy. This book provides a catalogue of issues to which a future STEM information industry will need to adapt. They range from the effects of technology on the neurological processes of research to the growing use of technology to speed up the exchange of information among groups and collaboratories; from considerations about quality control yet maintaining intellectual ownership; from changing from an elitist STEM system favouring academics to a more democratic process with wider appeal. There is the neglected non-academic market and its need to share in the results of the research effort, often through partnership and being part of a 'hive mind'. This is the large world of the unaffiliated knowledge workers, of which academia is numerically but a small part. The many changes taking place in scholarly information dictate that the future is unlikely to be a smooth and gradual evolution from the past. Radical new approaches are required, a revolution which takes on board the perfect storm of changes listed in this book. Just as such changes have changed the face of industries such as music and retail in recent years, so similar dramatic changes are likely to result in a restructuring of STEM into a more technologically-focused industry within the next decade. The implications for the current STEM stakeholders are profound.

This collection of research papers provides extensive information on deploying services, concepts, and approaches for using open linked data from libraries and other cultural heritage institutions. With a special emphasis on how libraries and other cultural heritage institutions can create effective end user interfaces using open, linked data or other datasets. These papers are essential reading for any one interesting in user interface design or the semantic web.

-A comprehensive text for students and professionals on an essential and emerging area of knowledge and skills for today's technical communication professions -Covers a growing area of focus for the field of technical communication, with relevance to digital marketing, social media publishing, and other professional fields -The first core textbook in this area designed to cover a full range of content strategy skills and practices

This political history studies the phenomenal growth of the modern British state's interest in collecting, collating and deploying population data. It dates this biopolitical data turn in British politics to the arrival of the Labour government in 1964. It analyses government's increased desire to know the population, the impact this has had on British political culture and the institutions and systems introduced or modified to achieve this. It probes the political struggles around these initiatives to show that despite setbacks along the way and regardless of party, all British governments since the mid-1960s have accepted that data is the key to modern politics and have pursued it relentlessly.

This book Presents documentation as an expanded practice that is radically changing the ways in which to look at, participate in, and generate art. Brings together expertise from different disciplines and provides an in-depth investigation of the development of documentation as a set of production, circulation and preservation strategies. Illustrates how these strategies are often led by artists, audiences and museums, the contributions offer new insights into digital art and its history, curation and preservation, through documentation. By considering documentation as the main method of preserving these art forms, analyses how it can address the inherent challenges of capturing live events, visitor experiences, and evolving artworks. Will appeal to researchers and students engaged in the study of museums and curation, art and art history, performance, new media and digital art, library and information science, and conservation.

This book reviews and examines the quality assurance systems of Library and Information Science (LIS) education in a variety countries and regions, including Asia, North America, Latin America and Europe.

Globalization of education has caused the number of LIS professionals working in every region of the world to increase greatly. In order to be qualified as an LIS professional worldwide as well as in a local area, it is imperative that there exists a global standard of quality assurance systems for LIS practitioners. This book provides such a standard and ranks specific systems and educational programs worldwide.

With contributions from leading researchers and scholars in a variety of regions across the globe, this book will prove an invaluable resource for professionals and educators of LIS education"

More effectively meet the diverse literacy needs of the growing Latino population by learning how to evaluate and select quality Latino children's literature. Latinos are the fastest growing and largest ethnic minority in the United States. The number of Latino children is at a historic high. As a result, librarians and teachers in the United States must know how to meet the informational, cultural, and traditional literacy needs of this student demographic group. An ideal way to overcome this challenge is by providing culturally accurate and authentic children's literature that represents the diversity of the Latino cultures. Much more than simply a topical bibliography, this book details both historical and current practices in educating Latino children; explains why having quality Latino children's literature in classrooms and libraries is necessary for the ethnic identity development of Latino children; and offers a historical overview of Latino children's literature in America. Web resources of interest to educators working with Latino children are also included. Figures relating to Latino population growth, home language of Latinos, and stressors of recently arrived Latinos Extensive bibliography of print and web resources for developing collections of quality materials about Latino cultures, professional publications related relating to evaluating Latino children's literature and integrating the literature into classrooms and libraries, and recommended English, Spanish, and bilingual children's and young adult books about Latinos Contains useful resources such as reproducible bookmarks of recommended Latino children's books, evaluation sheets for analyzing Latino children's books for stereotypes, and a bingo sheet for professional development related to library services for Latinos and Latino children