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Books > Social sciences > Sociology, social studies > Social work > General

Sowing and Reaping, or, Records of the Ellisson Family [microform] (Hardcover): J C (James Colton) Yule Sowing and Reaping, or, Records of the Ellisson Family [microform] (Hardcover)
J C (James Colton) Yule
R982 Discovery Miles 9 820 Ships in 10 - 15 working days
Animals and Social Work: A Moral Introduction (Hardcover): T. Ryan Animals and Social Work: A Moral Introduction (Hardcover)
T. Ryan
R1,411 Discovery Miles 14 110 Ships in 18 - 22 working days

"Animals and Social Work" represents a pioneering contribution to the literature of social work ethics and moral philosophy. It advances cogent and detailed arguments for the inclusion of animals within social work's moral framework, arguments that have profound theoretical and practical implications for the discipline and its practitioners.

Resilience Interventions for Youth in Diverse Populations (Hardcover, 2014 ed.): Sandra Prince-Embury, Donald H. Saklofske Resilience Interventions for Youth in Diverse Populations (Hardcover, 2014 ed.)
Sandra Prince-Embury, Donald H. Saklofske
R4,580 Discovery Miles 45 800 Ships in 10 - 15 working days

Our uncertain times are hard enough for adults to navigate. For all too many young people-even many who appear to possess good coping skills-the challenges may seem overwhelming. More and more, resilience stands as an integral component in prevention programs geared to children and adolescents, whether at risk or not. Resilience Interventions for Youth in Diverse Populations details successful programs used with children and teens in a wide range of circumstances and conditions, both clinical and non-clinical. New strength-based models clarify the core aspects of resilience and translate them into positive social, health, educational, and emotional outcomes. Program descriptions and case examples cover diverse groups from homeless preschoolers to transgender youth to children with autism spectrum disorders, while interventions are carried out in settings as varied as the classroom and the clinic, the parent group and the playground. This unique collection of studies moves the field toward more consistent and developmentally appropriate application of the science of resilience building. Among the empirically supported programs featured: Promoting resilience in the foster care system. Developing social competence through a resilience model. Building resilience in young children the Sesame Street way. School-based intervention for resilience in ADHD. Girls Leading Outward: promoting resilience in at-risk middle school girls. Resiliency in youth who have been exposed to violence. Resilience Interventions for Youth in Diverse Populations is an essential resource for researchers, professionals/practitioners, and graduate students in clinical child and school psychology, social work, educational psychology, child and adolescent psychiatry, developmental psychology, and pediatrics.

Integrated Primary and Behavioral Care - Role in Medical Homes and Chronic Disease Management (Hardcover, 1st ed. 2015):... Integrated Primary and Behavioral Care - Role in Medical Homes and Chronic Disease Management (Hardcover, 1st ed. 2015)
William O'Donohue, Alexandros Maragakis
R3,367 Discovery Miles 33 670 Ships in 10 - 15 working days

This timely analysis spotlights the concepts and possibilities of the Patient-Centered Medical Home for bringing mental health and other specialties into primary care. Overview chapters present the Patient-Centered Medical Home model, emphasizing how such systems are organized to solve widespread problems with accessibility, affordability, efficiency, and safety. Practitioner roles, boundaries, and opportunities plus applications are clarified, as well as staffing, financial, and technological challenges. And the section on applications describe care models for special populations, such as comprehensive services to the seriously mentally ill and behavioral services to patients with chronic health conditions. Included in the coverage: Integrated care and specialty behavioral health care in the patient-centered medical home. Training the behavioral health workforce for the patient-centered medical home. The importance of stepped care protocols for the redesign of behavioral health care in patient-centered medical homes. Depression management in the medical home. Treating obesity in a primary care setting. Integrating behavioral health in the pediatric medical home. For health and clinical psychologists, primary care and family physicians, and public health professionals, Integrated Primary and Behavioral Care represents the potential for an exciting new frontier in primary care reform.

Poverty in the United States - Women's Voices (Hardcover, 1st ed. 2017): Ann O'Leary, Paula M Frew Poverty in the United States - Women's Voices (Hardcover, 1st ed. 2017)
Ann O'Leary, Paula M Frew
R3,354 Discovery Miles 33 540 Ships in 10 - 15 working days

This important text explores the deep relationships between poverty, health/mental health conditions, and widespread social problems as they affect the lives of low-income women. A robust source of both empirical findings and first-person descriptions by poor women of their living conditions, it exposes cyclical patterns of structural and environmental stressors contributing to impaired physical and mental health. Psychological conditions (notably depression and PTSD), substance use and abuse, domestic and gun-related violence, relationship instability, and hunger in low-income communities, especially among women of color, are discussed in detail. In terms of solutions, the book's contributors identify areas for major policy reform and make potent recommendations for community outreach, wide-scale intervention, and sustained advocacy. Among the topics covered:* The intersection of women's health and poverty.* Poverty, personal experiences of violence, and mental health.* The role of social support for women living in poverty.* The logic of exchange sex among women living in poverty.* Physical safety and neighborhood issues.* Exploring the complex intersections between housing environments and health behaviors among women living in poverty. A stark reminder that health should be considered a basic human right, Poverty in the United States: Women's Voices is a necessary reference for research professionals particularly interested in women's studies, HIV/AIDS prevention, poverty, and social policy.

The Practice of Generalist Social Work - Chapters 1-5 (Hardcover, 4th edition): Marla Berg-Weger, Julie Birkenmaier The Practice of Generalist Social Work - Chapters 1-5 (Hardcover, 4th edition)
Marla Berg-Weger, Julie Birkenmaier
R4,796 Discovery Miles 47 960 Ships in 10 - 15 working days

The fourth edition of The Practice of Generalist Social Work continues to teach students to apply micro, macro, and mezzo social work skills. This new edition strengthens the connection between the three levels of practice and is fully updated to the 2015 EPAS. This edition also contains more illustrations of theory and more context for deciding which type of intervention is a good fit. Most chapters now open with a case study and continually refer back to the case to provide additional connections between theory and real-life practice. Each chapter also incorporates a link to a Grand Challenge of Social Work from the American Academy of Social Work and Social Welfare, which shows the connection between social work and the most significant societal challenges of today. The Quick Guides within the text offer students guidance for their field experience and practice after graduation. The text also comes with a rich companion website that includes support materials and six unique cases that encourage students to learn by doing. Go to www.routledgesw.com to explore the cases and additional resources.

Handbook of Post-Traumatic Therapy (Hardcover, illustrated edition): John F. Sommer, Mary Beth Williams Handbook of Post-Traumatic Therapy (Hardcover, illustrated edition)
John F. Sommer, Mary Beth Williams
R2,359 Discovery Miles 23 590 Ships in 18 - 22 working days

This handbook provides both a conceptual and practical framework for diagnosing, treating, and assessing post-traumatic stress in survivors of violence, abuse, war, ethnocultural problems, political torture, and disaster. The in-depth clinical experience of Williams and Sommer helps define a variety of theories and methods for treating children, adults, families, and other groups with various types of post-tramautic stress disorders. They point to specific new kinds of therapies and types of interventions, and discuss new developments and trends for the treatment of post-traumatic stress. This reference volume, with its lengthy bibliography, is designed for students, teachers, and practitioners in the fields of psychology and psychiatry, social work, medicine, and public health.

Changing Families (Paperback): Crescy Cannan Changing Families (Paperback)
Crescy Cannan
R1,353 Discovery Miles 13 530 Ships in 10 - 15 working days

This is a case study of the shifting boundary between family and state in Britain from the mid 1970s to 1990. The book describes a variety of family centres and shows how they have responded to the crises in child welfare and social work. The book also considers the issues of gender in policy.

The Practice of Generalist Social Work - Chapters 6-9 (Paperback, 4th edition): Marla Berg-Weger, Julie Birkenmaier The Practice of Generalist Social Work - Chapters 6-9 (Paperback, 4th edition)
Marla Berg-Weger, Julie Birkenmaier
R1,191 Discovery Miles 11 910 Ships in 10 - 15 working days

The fourth edition of The Practice of Generalist Social Work continues to teach students to apply micro, macro, and mezzo social work skills. This new edition strengthens the connection between the three levels of practice and is fully updated to the 2015 EPAS. This edition also contains more illustrations of theory and more context for deciding which type of intervention is a good fit. Most chapters now open with a case study and continually refer back to the case to provide additional connections between theory and real-life practice. Each chapter also incorporates a link to a Grand Challenge of Social Work from the American Academy of Social Work and Social Welfare, which shows the connection between social work and the most significant societal challenges of today. The Quick Guides within the text offer students guidance for their field experience and practice after graduation. The text also comes with a rich companion website that includes support materials and six unique cases that encourage students to learn by doing. Go to www.routledgesw.com to explore the cases and additional resources.

The Swamp of Death, or, The Benwell Murder [microform] (Hardcover): Anonymous The Swamp of Death, or, The Benwell Murder [microform] (Hardcover)
Anonymous
R831 Discovery Miles 8 310 Ships in 18 - 22 working days
Older Citizens and End-of-Life Care - Social Work Practice Strategies for Adults in Later Life (Hardcover): Malcolm Payne Older Citizens and End-of-Life Care - Social Work Practice Strategies for Adults in Later Life (Hardcover)
Malcolm Payne
R4,495 Discovery Miles 44 950 Ships in 10 - 15 working days

Older people are, like younger people, citizens in the communities of the nations in which they live. This book sees ageing as a life journey that incorporates a process of citizening, in which people build their identity as part of their family and community. But the social experience of illness, frailty, disability and reaching the end of life may de-citizen older people by devaluing the social identity that comes from continuing social engagement. We de-citizen older people by emphasizing dependence on services and their cost to public expenditure instead of valuing the interdependence of participation and mutual respect. This book argues that older people retain full citizenship for the whole of their lives, up to the moment of death; but what does this mean for health and social care? In this groundbreaking book, Malcolm Payne argues that social work with older people must build re-citizening practice strategies to value both the common and the special aspects of the citizenship of older people. Current models of social care and social work create dependency, rather than relying on values of participative interdependence. The failure to recognize the end of life as a crucial element in all social care and social work for older people means that the lessons learned in providing palliative and end-of-life care in healthcare have not been transferred to social care, and the priorities of end-of-life care have not been adequately encompassed in social work with older people.

Enhancing Behavioral Health in Latino Populations - Reducing Disparities Through Integrated Behavioral and Primary Care... Enhancing Behavioral Health in Latino Populations - Reducing Disparities Through Integrated Behavioral and Primary Care (Hardcover, 1st ed. 2016)
Lorraine T. Benuto, William O'Donohue
R3,127 Discovery Miles 31 270 Ships in 10 - 15 working days

This timely volume examines the potential of integrated care in providing effective, accessible behavioral healthcare for Latino clients. The integrated care model is discussed in practical terms, with guidelines for the addressing the needs of Latinos in a coordinated, patient-focused setting. Specific points of attention include common behavioral and medical/mental health conditions (e.g., depression, chronic pain, tobacco use), special considerations in working with Puerto Rican and Cuban clients, and recommendations for working with children. These important issues are considered against the backdrop of opportunities and challenges inherent in integrated care and its implementation, in addition to the relevance of evidence-based interventions for this large and diverse population. Among the topics covered: Latino trends and health policy: from walking on eggshells to commitment Integrated health care for Latino immigrants and refugees: what do they need? Using a translator in integrated care settings Enhancing and improving treatment engagement with Hispanic patients Integrated depression care among Latinos Chronic disease management and integrated care among Hispanic populations Health psychologists, social workers, family physicians, and clinical psychologists will find Enhancing Behavioral Health in Latino Populations an important resource for their professional development, as well as part of the ongoing movement toward reduced disparities and more inclusive and culturally attuned care.

The Practice of Generalist Social Work - Chapters 8-13 (Hardcover, 4th edition): Julie Birkenmaier, Marla Berg-Weger The Practice of Generalist Social Work - Chapters 8-13 (Hardcover, 4th edition)
Julie Birkenmaier, Marla Berg-Weger
R4,797 Discovery Miles 47 970 Ships in 10 - 15 working days

The fourth edition of The Practice of Generalist Social Work continues to teach students to apply micro, macro, and mezzo social work skills. This new edition strengthens the connection between the three levels of practice and is fully updated to the 2015 EPAS. This edition also contains more illustrations of theory and more context for deciding which type of intervention is a good fit. Most chapters now open with a case study and continually refer back to the case to provide additional connections between theory and real-life practice. Each chapter also incorporates a link to a Grand Challenge of Social Work from the American Academy of Social Work and Social Welfare, which shows the connection between social work and the most significant societal challenges of today. The Quick Guides within the text offer students guidance for their field experience and practice after graduation. The text also comes with a rich companion website that includes support materials and six unique cases that encourage students to learn by doing. Go to www.routledgesw.com to explore the cases and additional resources.

Transnational Social Policy - Social Welfare in a World on the Move (Hardcover): Luann Good Gingrich, Stefan Koengeter Transnational Social Policy - Social Welfare in a World on the Move (Hardcover)
Luann Good Gingrich, Stefan Koengeter
R4,649 Discovery Miles 46 490 Ships in 10 - 15 working days

Transnational Social Policy highlights the changing face of social policy and social work against the background of accelerating transnationalization of economies, labour markets, education, social services, and care. The contributions of this book provide unique case examples on the interplay of social policies, mobile populations, and travelling knowledge about welfare within an increasingly asymmetrical global context. This innovative volume also includes historical studies on the transformations of social policies during the last century and reflects the developments of social welfare across the Global North and the Global South. With its emphasis on theoretical assumptions of policy translation, the case studies show the importance of adjustments, negotiations, and participation of various actors in the transnational social field of welfare production. Thus, within ever-shifting contexts of new political agendas promoting the free play of the market and a neoliberal agenda of competition and austerity, this insightful book reveals new transnational forms of social exclusion that function within, across, and in-between nation-states. Presenting a major and much needed addition to current discussions on globalization and the increasing complexity of worldwide social relations, this volume will be of interest to scholars and graduate students interested in fields such as Social Policy, Social Work, Public Administration, Development Studies, Political Science, and Sociology, as well as many interdisciplinary fields including Global Studies, International Development Studies, and Immigration and Settlement Studies.

The Practice of Generalist Social Work - Chapters 6-9 (Hardcover, 4th edition): Marla Berg-Weger, Julie Birkenmaier The Practice of Generalist Social Work - Chapters 6-9 (Hardcover, 4th edition)
Marla Berg-Weger, Julie Birkenmaier
R4,788 Discovery Miles 47 880 Ships in 10 - 15 working days

The fourth edition of The Practice of Generalist Social Work continues to teach students to apply micro, macro, and mezzo social work skills. This new edition strengthens the connection between the three levels of practice and is fully updated to the 2015 EPAS. This edition also contains more illustrations of theory and more context for deciding which type of intervention is a good fit. Most chapters now open with a case study and continually refer back to the case to provide additional connections between theory and real-life practice. Each chapter also incorporates a link to a Grand Challenge of Social Work from the American Academy of Social Work and Social Welfare, which shows the connection between social work and the most significant societal challenges of today. The Quick Guides within the text offer students guidance for their field experience and practice after graduation. The text also comes with a rich companion website that includes support materials and six unique cases that encourage students to learn by doing. Go to www.routledgesw.com to explore the cases and additional resources.

Chapters 1-7: The Practice of Generalist Social Work - Chapters 1-7 (Hardcover, 4th edition): Marla Berg-Weger, Julie... Chapters 1-7: The Practice of Generalist Social Work - Chapters 1-7 (Hardcover, 4th edition)
Marla Berg-Weger, Julie Birkenmaier
R4,809 Discovery Miles 48 090 Ships in 10 - 15 working days

The fourth edition of The Practice of Generalist Social Work continues to teach students to apply micro, macro, and mezzo social work skills. This new edition strengthens the connection between the three levels of practice and is fully updated to the 2015 EPAS. This edition also contains more illustrations of theory and more context for deciding which type of intervention is a good fit. Most chapters now open with a case study and continually refer back to the case to provide additional connections between theory and real-life practice. Each chapter also incorporates a link to a Grand Challenge of Social Work from the American Academy of Social Work and Social Welfare, which shows the connection between social work and the most significant societal challenges of today. The Quick Guides within the text offer students guidance for their field experience and practice after graduation. The text also comes with a rich companion website that includes support materials and six unique cases that encourage students to learn by doing. Go to www.routledgesw.com to explore the cases and additional resources.

Social Work: The Basics (Paperback, 2nd edition): Mark Doel Social Work: The Basics (Paperback, 2nd edition)
Mark Doel
R618 Discovery Miles 6 180 Ships in 9 - 17 working days

Fully revised second edition. Includes glossary of key social work terms. Includes detailed discussions of the changes to the organisation of social work practice and education in the countries of the UK. In addition to this, there is greater international content. Covers the full range of social work, not just one group/type, with discussions of children, adults and the elderly over topics including immigration, people trafficking and refugees, protection, substance abuse and socially excluded groups.

Fostering Resilience and Well-Being in Children and Families in Poverty - Why Hope Still Matters (Hardcover): Valerie Maholmes Fostering Resilience and Well-Being in Children and Families in Poverty - Why Hope Still Matters (Hardcover)
Valerie Maholmes
R2,109 Discovery Miles 21 090 Ships in 10 - 15 working days

The number of children living in families with incomes below the federal poverty level increased by 33 percent between 2000 and 2009, resulting in over 15 million children living in poverty. Some of these children are able to overcome this dark statistic and break the intergenerational transmission of poverty, offering hope to an otherwise bleak outlook, but this raises the question-how? In Fostering Resilience and Well-Being in Children and Families in Poverty, Dr. Valerie Maholmes sheds light on the mechanisms and processes that enable children and families to manage and overcome adversity. She explains that research findings on children and poverty often unite around three critical factors related to risk for poverty-related adversity: family structure, the presence of buffers that can protect children from negative influences, and the association between poverty and negative academic outcomes, and social and behavioral problems. She discusses how the research on resilience can inform better interventions for these children, as poverty does not necessarily preclude children from having strengths that may protect against its effects. Importantly, Maholmes introduces the concept of "hope" as a primary construct for understanding how the effects of poverty can be ameliorated. At the heart of the book are interviews with family members who have experienced adversity but managed to overcome it through the support of targeted programs and evidence-based interventions. Student leaders provide unique perspectives on the important role that parents and teachers play in motivating youth to succeed. Finally, professionals who work with children and families share their observations on effective interventions and the roles of culture and spirituality in fostering positive outcomes. Excerpts from these interviews bring research to life and help call attention to processes that promote hope and resilience. This book will be invaluable for policymakers, educators, and community and advocacy groups, as well as scholars and students in family studies, human development, and social work.

Annual Report / Police Department, City of New York.; 1919 (Hardcover): New York (N Y ) Police Department Annual Report / Police Department, City of New York.; 1919 (Hardcover)
New York (N Y ) Police Department
R889 Discovery Miles 8 890 Ships in 10 - 15 working days
Multicultural Clients - A Professional Handbook for Health Care Providers and Social Workers (Hardcover, New): Sybil Lassiter Multicultural Clients - A Professional Handbook for Health Care Providers and Social Workers (Hardcover, New)
Sybil Lassiter
R1,930 Discovery Miles 19 300 Ships in 18 - 22 working days

A professor of nursing, expert in multicultural health care and social services, describes the basic attitudes and beliefs of 15 important ethnic and religious groups in America and shows how these traits can affect behavior during illness or during social work interventions. Sensitive to problems of stereotyping, each chapter on an immigrant group provides some information about its homeland and population in the United States and then discusses the culture's modes of communication, its socioeconomic status, chief complaints, traditional family system, religious beliefs, views toward the elderly, child-rearing practices, culturally based health beliefs and practices, dietary patterns, characteristics relating to morbidity and mortality, beliefs about death and dying, physical assessment, and sources for further reading. The introduction points to a few key sources for continuing information about the care of multicultural patients and clients.

Talking About Therapy (Hardcover): Martha W Chescheir, Donna D. Comarow Talking About Therapy (Hardcover)
Martha W Chescheir, Donna D. Comarow
R1,557 Discovery Miles 15 570 Ships in 18 - 22 working days

Filled with enlightening first-person accounts, "Talking About Therapy" tells us why patients sought therapy, what they think of the therapists to whom they entrusted their well-being, and whether the treatment was worth the struggle, the emotional pain, and the money. Through stories that are touching, sometimes shocking, and always candid, readers will learn how patients responded to a wide range of treatment, including: Freudian and neo-Freudian psychoanalysis, Jungian analytic psychology, group psychotherapy, Reichian therapy, and newer alternative approaches. Whether portraying their therapeutic experience as a scam or a liberation, or something in-between, the feelings shared by these forthright individuals will be fascinating to patients, potential patients, their families, and mental health professionals.

"Talking About Therapy" will also help therapists and their clients see beyond the individual context of treatment. The authors have organized their work by the decade in which each interview subject entered treatment (1940s to the present day), and this narrative framework reveals much about the evolution of the mental helth field in the last half century. From the heyday of Freudian psychoanalysis, through the tumult of the Vietnam War, feminism and gay activism, to our current era of street drugs, and the prevalence of anti-depressants, the impact of therapy on the lives of the individuals in this amazing book is conveyed directly and dramatically, with unflinching honesty.

The Social Worker's Guide to the Care Act 2014 (Paperback, 2nd edition): Pete Feldon The Social Worker's Guide to the Care Act 2014 (Paperback, 2nd edition)
Pete Feldon
R952 Discovery Miles 9 520 Ships in 9 - 17 working days

New edition of our best-selling book which helps social workers gain a comprehensive understanding of how to achieve best practice in applying the Care Act 2014. It covers the key stages of the 'care and support journey' - first contact, assessment of needs, prevention, consideration of eligibility, charging and financial assessment, care and support planning, and review. In addition, other chapters look at significant issues such as safeguarding and working with NHS colleagues. The core aims are to provide the following: a solid foundation for social work students in developing a critical understanding of the Care Act and its application, the material to help experienced social workers with developing the critical reflection necessary to enhance their ability to make professional judgements a source of reference which social workers can use to evaluate their local systems, policies and procedures. The second edition also provides practice examples of mistakes that have been made in applying the Care Act and the statutory guidance. It sets out more considered description of how social workers might apply the statutory guidance on personal budgets.

Psychology and Social Work - Applied Perspectives (Paperback): G Misca Psychology and Social Work - Applied Perspectives (Paperback)
G Misca
R554 Discovery Miles 5 540 Ships in 10 - 15 working days

Successful social work practice is underpinned by knowledge, theories and research findings from a range of related disciplines, key among which is psychology. This timely book offers a grounded and engaging guide to psychology's vital role at the heart of contemporary social work practice. The book skilfully addresses some of the central theoretical developments in psychology from an applied perspective, and explains how these make essential contributions to the methods and theory base of social work in ways that foster critical evaluation and promote best practice. Written by two authors with extensive backgrounds in psychology and social work respectively as well as a deep understanding of the intersections of the two this book delivers a unique synthesis of perspectives and approaches, focusing on their application to the lives of individuals and families. Each chapter contains reflective points and case studies based on contemporary practice realities which are related to the Professional Capabilities Framework for Social Workers and also to the Health and Care Professions Council's Standards of Proficiency. Times have never been more challenging for social work and this book will be an invaluable source of professional support within the ever-more complex psychological worlds where social work takes place.

Social Work with Unaccompanied Asylum-Seeking Children (Hardcover): Ravi Kohli Social Work with Unaccompanied Asylum-Seeking Children (Hardcover)
Ravi Kohli
R4,307 Discovery Miles 43 070 Ships in 10 - 15 working days

This illuminating book offers a comprehensive overview of what is known about the resettlement of young asylum-seekers, answering social work practitioners' need for a fuller understanding of this challenging and under-researched area of work. Drawing on the author's original research, the text reviews existing theoretical frameworks and research evidence, establishes a detailed picture of current resettlement practice, and develops a new conceptual framework for social work that is sensitive to the distinctive needs of this vulnerable group.

The Practice of Case Management - Effective Strategies for Positive Outcomes (Paperback): Di Gursansky, Rosemary Kennedy, Peter... The Practice of Case Management - Effective Strategies for Positive Outcomes (Paperback)
Di Gursansky, Rosemary Kennedy, Peter James Camilleri
R1,187 Discovery Miles 11 870 Ships in 10 - 15 working days

Case management is used across a diverse range of organisational settings, from child protection to aged care; disability services; acute and community health; courts and correctional services; employment services; veteran services; education; and immigration programs. However, case management is not always successfully implemented, and practitioners often feel they are not given sufficient support...The Practice of Case Management draws on extensive practice research to identify the key characteristics of successful case management: organisational support; developing delivery models to suit individual client needs; preparation of staff at all levels; and affirmation of the central and active role of the client...The authors outline the challenges and complexities faced by case managers, acknowledging that their role is often poorly conceptualised and articulated. They demonstrate that true engagement enables effective service provision and offer practical strategies for everyone involved in the case management process to facilitate negotiation, accountability and the achievement of positive outcomes.

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