Part of a series which offers an interdisciplinary approach to the latest research and practice in services, this volume discusses a variety of topics in the field.

While societies shape the way their cities look and are represented, urban images, in turn, nurture and structure social relations in multiple ways. Nowhere is this dialectical relationship between social processes and urban representations more visible than in the hosting of global spectacles such as the FIFA World Cup and the Olympic Games, which both embody some of society's deepest dreams and desires. The focus of this book is the image of cities. It is not only interested in the mechanisms of urban image construction but also in the politics of such a phenomenon, especially its social impacts in terms of representation and right to the city. The book investigates the complex power relationships that underscore the production of the urban landscape and the construction and diffusion of urban images, especially in the context of urban mega-events. It uses the notion of urban image construction as a lens through which to examine the mega-event spectacle, with chapters exploring the physical, social and political dimensions of the imagineering process as well as emerging resistance to controversial initiatives. Through an analysis of event-related urban construction efforts in Rio de Janeiro and Beijing, this book examines the effects of mega-events upon the construction of an exclusive vision of urbanity. It demonstrates how mega-events are increasingly utilized by local political and economic elites to reconfigure power relations, strengthen their hold upon the urban territory and exclude vulnerable population groups. The book thus offers a critical analysis of the practice of urban image construction, and will be of interest to those working in geography, urban studies, tourism, sport studies, development studies and politics.

As the modern attendee has more access to knowledge and is infinitely more connected, technology has become crucial to enhancing the event experience. Successful use of technology can make an event more incredible, personal, pervasive, tangible and unforgettable and the modern event must engage, connect, interact and stimulate participation in ways that have until now not been possible. 'Technology and Events: organizing an engaging event' explores the use of technology to improve results on all kinds of events from initial planning stages right through to post event debriefing. In times of full communication where the individuals are on the front line of almost everything, this book provides all the solutions and tips on how to maximize the participation of your audience, cut costs and have better revenues from your events. This book is perfect for those seeking knowledge and a better understanding of how to effectively use technology to engage and connect attendees, sponsors, organizers, and suppliers. By clearly demonstrating how to increase profits and provide attendees with the tools to better interact and participate, it enables organizers to match their audience with the appropriate sponsor and ensure close communication. Divided into 2 sections Technology and Events looks firstly at the important concepts in the fields of events and technology and then moves on to describe and highlight successful applications and uses of technology in the events market. Fully supported with online tutor resources and up to date links for further reference. * Studies the evolution of the use of technology within the events industry throughout time; * Discusses the impact of technology on the events industry today, through real life case studies; * Identifies and foresees trends that may shape this industry in the near- and long-term future; * Contains international case studies, testimonials from industry experts and infographics to contextualise, illustrate and highlight key points and theories.

Hospitality Security: Procedures, Policies, and Training provides readers with a comprehensive guide to ensuring the safety and well-being of visitors and guests of hospitality establishments. The book demonstrates how those involved in providing hospitality security can not only keep guests safe, but also offer superior customer service. The book begins with an overview of the hospitality security department, identifying key roles within the operation, the goals of a security team, and emphasizing the necessity of establishing and maintaining an operations center. Later chapters discuss the need for security standards in operational procedures, policies, and training; emergency procedures and response plans; and the critical components of an effective fire command center. Readers learn vital information regarding best practices, investigations, ethical practices, and legal considerations. The closing chapter underscores the importance of strategic staff selection and quality training. A timely and contemporary guide, Hospitality Security is an ideal resource for students of security, as well as practicing security professionals.

Part of a series which focuses on health economics and health services research, this volume discusses a variety of topics in the field.

This book is th e result of a collaborative research project involving the Centre for Defence and Security Studies at the University of Manitoba (Canada) and the Centre for Defence Economics at the University of York in England . Perhaps not surprisingly, given its transatlantic origins, its lineage is somewhat involved. In Canada , its origins can be traced to two earlier research projects on the political economy of arms production undertaken by members of what has since become the Centre for Defence and Security Studies . The first of these , carried out in collaboration with Toronto 's York University, and financially supported by the Centre for Studies in Defence Resources Management at the National Defence College in Kingston, Ontario , was entitled " Th e Implications of Europe 1992 For Canadian Defence and Defence Industrial Interests" . The second , undertaken in conjunction with both York University and Nova Scotia's Dalhousie University , was supported by the now defunct Canadian Institute for International Peace and Security , and dealt with " N a t i o n a l Defence and the Canadian Economy . " Workshops were held in connection with both these studies, which brought together academic, governmental and industry experts in the field of defence production .

The world situation has witnessed dramatic changes in the recent past and defense-related science and technology are coming under increasing pressure to demonstrate their ability to contribute added value to national and international economies. But defense conversion is complicated by the absence of tested principles and there is no formal training to facilitate the conversion process. As a result, such factors as long-term implications for defense together with a broad range of issues related to economic, political and social questions are not being adequately addressed. Governments and industries are searching for optimum strategies to guide the defense conversion process without benefit of either historical precedents as models or a complete understanding of the process itself. The present book identifies and studies the elements of successful defense conversion strategies through a systematic analysis of the factors influencing them and the common features of specific national efforts. The book reflects a combination of theory and practical experience. International strategies are explored that stimulate the conversion of defense technologies to industrial capacity, global economic growth and stability, the preservation and enhancement of defense technology options, and the ability to capitalize on unique economic, political and social opportunities afforded by defense technology conversion. The nations of the former Soviet Union present a particular problem. In Russia, for instance, from 1990 to 1993 there was a 47% decline in industrial production and a 38% decrease in GNP. This clearly needs immediate action, but there are difficulties with the conversion processes, technologytransfer and implementation of dual-use strategies. While many of these issues are generic to the process, there are national and cultural difficulties. At a time of unprecedented global political and economic instability, the collective knowledge and experience of NATO and its Cooperation Partners will be essential to the successful conversion of defense production capabilities to economic tools that can contribute to universal economic equilibrium and prosperity.

As the world s greatest sporting event, the Olympic Games has always commanded intrigue, analysis and comment in equal measure. This book looks to celebrate the significance of the Olympics, their historical impact, controversies that presently surround them and their possible future direction. It begins with a detailed, if controversial, analysis of the scale of the modern Summer Olympics and considers whether in fact the Games have simply become too big? Thereafter considerable coverage is afforded the often contentious bidding process, required of successful host cities wishing to attract the Games, and asks why some cities are successful and others are not. This book also reflects on the growing security measures that surround the Olympics and considers their full impact on the civil liberties of those impacted by them. For scholars of the Olympic movement this book represents essential reading to understand further the Olympic Games, their significance and effect, as the 2016 Olympics in Rio de Janeiro draw ever closer.

This book was published as a special issue of Sport in Society."

Hardbound. This book focuses on the challenges faced by defense-related industries and by the US Department of Defense in the post-Cold War era: by the former in enhancing their financial well-being, and by the latter in maintaining affordable national security. It explores the conditions they face, both currently and in the future they envision, as well as the corporate strategies and public policies that each develops in response to these conditions and visions. The contributors to this book describe these corporate strategies and public policies, assess their respective strengths and weaknesses, and where appropriate, endorse them or recommend alternatives. Finally, senior executives from ten small and large defense-related firms recount their experiences in diversifying successfully into commercial markets and the challenges they met or still face in planning and implementing their strategies effectively.

Meetings and events are a major source of revenue for the venues that host them. But competition to win meetings and events is growing fast as new venues, large and small, are opening up all over the world and existing venues are expanding, refurbishing and modernizing their offer in order to increase their share of this lucrative market. However, in properties ranging from conference centres and hotels to universities and unusual venues such as museums and tourist attractions, busy sales and marketing staff often struggle to keep up to date with the many tools and techniques that can help them bring business to their meeting rooms. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their venue as well as detailed instruction on the most effective ways of winning meetings and events to fill their meetings spaces and create loyal customers. Winning Meetings and Events for Your Venue is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner, it includes: * Guidance on key tools and techniques from traditional face-to-face selling and negotiating skills and the use of social media to site inspections and exhibiting at trade shows. * Case studies of transferable best practice in this field, drawn from a wide range of venues of all sizes in the UK and overseas. * Advice from experienced sales and marketing venue managers, demonstrating original ideas that really work - and explaining why they work. * Checklists at the end of each chapter summarizing key points and also a short quiz for the reader, to check their level of understanding of the chapter's content. Rob Davidson is a Senior Lecturer at University of Greenwich Business School. He is a respected academic in the meetings and events field, and the accomplished author of seven books and a great many reports on trends and developments in the global meetings industry. He has experience of training venue sales and marketing staff both in the UK and overseas. Indeed, it was his experience of running these training courses that led to the realization that there was a vast untapped market for a manual on this subject. Anthony Hyde is the General Manager - Business Events at the highly-successful Barbican venue in the City of London. He is responsible for the commercial sales, marketing and PR, event management and technical production for conferences, banqueting, exhibitions and corporate hospitality. He has 15 years' experience in meetings and events sales within multi-purpose venues, and is widely recognized in the UK and beyond for his work with MPI - Meetings Professionals International, one of the principal global professional associations for the meetings industry. He was UK President of MPI's UK and Ireland Chapter during 2009/10.

Meetings and events are a major source of revenue for the venues that host them. But competition to win meetings and events is growing fast as new venues, large and small, are opening up all over the world and existing venues are expanding, refurbishing and modernizing their offer in order to increase their share of this lucrative market. However, in properties ranging from conference centres and hotels to universities and unusual venues such as museums and tourist attractions, busy sales and marketing staff often struggle to keep up to date with the many tools and techniques that can help them bring business to their meeting rooms. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their venue as well as detailed instruction on the most effective ways of winning meetings and events to fill their meetings spaces and create loyal customers. Winning Meetings and Events for Your Venue is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner, it includes: * Guidance on key tools and techniques from traditional face-to-face selling and negotiating skills and the use of social media to site inspections and exhibiting at trade shows. * Case studies of transferable best practice in this field, drawn from a wide range of venues of all sizes in the UK and overseas. * Advice from experienced sales and marketing venue managers, demonstrating original ideas that really work - and explaining why they work. * Checklists at the end of each chapter summarizing key points and also a short quiz for the reader, to check their level of understanding of the chapter's content. Rob Davidson is a Senior Lecturer at University of Greenwich Business School. He is a respected academic in the meetings and events field, and the accomplished author of seven books and a great many reports on trends and developments in the global meetings industry. He has experience of training venue sales and marketing staff both in the UK and overseas. Indeed, it was his experience of running these training courses that led to the realization that there was a vast untapped market for a manual on this subject. Anthony Hyde is the General Manager - Business Events at the highly-successful Barbican venue in the City of London. He is responsible for the commercial sales, marketing and PR, event management and technical production for conferences, banqueting, exhibitions and corporate hospitality. He has 15 years' experience in meetings and events sales within multi-purpose venues, and is widely recognized in the UK and beyond for his work with MPI - Meetings Professionals International, one of the principal global professional associations for the meetings industry. He was UK President of MPI's UK and Ireland Chapter during 2009/10.

Witnessing a total solar eclipse is a wondrous and unforgettable event! Eclipse Chasers is a guide to past and future Australian total solar eclipses, exploring historical and cultural knowledge, as well as featuring five upcoming eclipses that will be visible in Australia. The science of eclipses is explained, as well as how to prepare for an eclipse and view it safely. For upcoming eclipses the best locations to view each one are revealed, alongside tips for taking photographs. The book also reveals untold stories of how past Australian astronomers observed the total eclipses that have occurred since European settlement, and how these eclipses were celebrated in popular culture, poetry and art. It explores the great significance of solar eclipses for First Nations peoples, and their observations and cultural meanings. Eclipse Chasers showcases the drama and beauty of total solar eclipses and is essential for anyone fascinated by these amazing events. IMPORTANT NEWS: The next total solar eclipse in Australia is set to occur April 20, 2023. The Ningaloo Eclipse will entice people from all over the world to travel to Exmouth in Western Australia to have front row seats. KEY INFO: Includes locations and times to safely view a series of total solar eclipses coming up over the next two decades in Australia: April 2023; July 2028, Nov 2030, July 2037 and December 2038. Interest in eclipses is set to surge in Australia as we will have the opportunity to view five over the next two decades. Worldwide there are usually just one or two total solar eclipses each year, so it is remarkable that so many can be seen in one location so close together. A media campaign will support the release of Eclipse Chasers with expected coverage in major newspapers and national radio. The book includes information for teachers, and teacher notes will be available from the CSIRO Publishing website.