The slow-down in economic growth and the rise in unemployment in the 1970s revived some of the uncertainties experienced by industrialized economies during the inter-war period. After more than a decade of stagnation, the period of sustained growth in the thirty years following the Second World War now seems increasingly to have been an exceptional phase in an overall development process still dominated by wide fluctuations in economic growth rates. Slow Growth and the Service Economy examines what it means to live in a period of economic recession and analyses social patterns in response to the slowing down of financial and economic growth.

This book provides new roads, perspectives, and a synthesis for tourism and regional science research. Tourism has become one of the most dynamic sectors in the economy and has exhibited a structurally growing importance over the past decades. In many countries the economic significance of tourism now exceeds that of traditionally strong sectors like agriculture or transportation. It is noteworthy that in recent times, tourism research has gained great momentum from the perspective of: the leisure society; the psychological tension between hard work and a more relaxed lifestyle; and the productivity-enhancing or productivity-diminishing effects of leisure, recreation, and tourism. An abundance of new literature in the field of tourism management can also be found, for instance, in the areas of hospitality management, cultural events management, destination competitiveness policy and marketing, and transportation and logistics strategies, while much attention is also being paid to the opportunities provided by digital technology for the tourism sector. In addition, in the light of the many negative externalities of a rapidly growing tourism sector, there is also an abundant literature on the environmental and sustainability effects of tourism. This book has the following objectives: to explore the interwoven connection between regional science and tourism research; to suggest promising pathways for innovative regional science research at the interface of tourism and space; and to demonstrate the need for a new perspective on the tourism and regional science nexus by means of empirical studies.

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

The economic and social impact of international education is substantial with many educational institutions now dependent on the recruitment of overseas students for their survival. The authors of The Global Market for Higher Education discuss this industry from a strategic and services marketing perspective and suggest a model to explain how to obtain and maintain a competitive advantage. The book draws on more than ten years of research with students and educational institutions in a number of countries, using both secondary and primary data to develop the model. The results presented suggest that an institution's internal resources are key determinants of its appropriate strategy. The authors also suggest that decision makers and education marketers take account of the appropriate market literature when developing international plans and considering new international markets. This book will prove a valuable contribution to the literature and resources for academics and students, university and college administrators, government officials and policy makers focused on higher education as well as recruitment and marketing offices of higher education institutions themselves.

This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

Far too often in the ?eld of archeology, the wheel of understanding and insight has a narrow focus that fails to recognize critical studies. Crucial information rega- ing pivotal archeological investigations at a variety of sites worldwide is extremely dif?cult, if not impossible, to obtain. The majority of archeological analysis and reporting, at best, has limited publication. The majority of archeological reports are rarely seen and when published are often only in obscure or out-of-print journals - the reports are almost as hard to ?nd as the archeological sites themselves. There is a desperate need to pull seminal archeological writings together into single issue or thematic volumes. It is the int- tion of this series, When the Land Meets the Sea, to address this problem as it relates to archeological work that encompasses both terrestrial and underwater archeology on a single site or on a collection of related sites. For example, despite the fact that we know that bays and waterways structured historic settlement, there is a lack of archeological literature that looks at both the nautical and terrestrial signatures of watersheds in?uence on historic culture.

This book addresses major issues facing postal and delivery services throughout the world. Worldwide, there is currently a considerable amount of interest in postal and delivery economics. The industry is reacting to a state of near crisis and is implementing different drastic changes. The European Commission and member States are still wrestling with the problem of how to implement entry liberalization into postal markets, how to address digital competition, and how to maintain the universal service obligation (USO). The Postal Accountability and Enhancement Act of 2006 in the U.S. has perhaps created and exacerbated the problems faced by USPS. Digitalisation, technological development and online platforms are strongly affecting both the way postal and delivery operators are managing their services as well as their role on the market. Strong emphasis was attributed to the assets of Postal Operators (POs) and their added value in the digital age as well as on new business strategies. This volume presents original essays by prominent researchers in the field, selected and edited from papers presented at this year's 26th Conference on Postal and Delivery Economics held in Split, Croatia, from May 30- June 2, 2018.Topics addressed by this volume include quality of service, last mile solutions, and competition in the liberalized market. This book will be a useful tool not only for graduate students and professors, but also for postal administrations, consulting firms, and federal government departments.

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information.

The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT.

The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

Examines the shift in leading companies in India towards greater 'value added' and innovative work. Is the move towards greater levels of innovation the future of the services off-shoring industry in India?

Meetings are a major source of revenue for the countries and cities and that host them. But competition to win meetings and events is growing fast as new Convention and Visitors Bureaus are opening up all over the world and existing are expanding and modernizing their offer in order to increase their share of this market. However, in cities and countries busy sales and marketing staff, politicians and local authorities often struggle to keep up to date with the many tools and techniques that can help them bring business to their locations. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their destination as well as detailed instruction on the most effective ways of bringing meetings and events to fill their meetings spaces, restaurants, venues and create loyal clients. The Business and Management of Convention and Visitor Bureaus - a global approach is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their destination. Accessible, global and informative, this is essential reading for all future business event and conference managers, destination managers as well clients and meeting planners.

Meetings are a major source of revenue for the countries and cities and that host them. But competition to win meetings and events is growing fast as new Convention and Visitors Bureaus are opening up all over the world and existing are expanding and modernizing their offer in order to increase their share of this market. However, in cities and countries busy sales and marketing staff, politicians and local authorities often struggle to keep up to date with the many tools and techniques that can help them bring business to their locations. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their destination as well as detailed instruction on the most effective ways of bringing meetings and events to fill their meetings spaces, restaurants, venues and create loyal clients. The Business and Management of Convention and Visitor Bureaus - a global approach is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their destination. Accessible, global and informative, this is essential reading for all future business event and conference managers, destination managers as well clients and meeting planners.

This is the first text to present a system for crowd management which integrates security with the other concerns for the health and safety for crowds, looking at the theories and practices of the management processes, plans, monitoring and evaluation of crowds. The management of crowds in events and festivals is extremely complex as such situations are unpredictable. Whilst traditional planning is initially used, a fixed plan only works when the crowd is compliant. Every event management team now needs to understand the complexity, the decisions under uncertainty and the long tail risks in order to successfully plan and maintain optimum crowd safety. Structured into four sections (Risk, Management, Security and Health) with templates, explanation points and case studies throughout, each of the sections is written by experts who have global experience in their field of excellence. By William O'Toole, Events Management Specialist, Sydney, Australia with Dr Stephen Luke (Health) Senior Registrar, Team Rubicon Australia College of Intensive Care Medicine, Australia, Peter Ashwin (Security) Principal, Event Risk Management Solutions LLC, Idaho, USA, Dr Jason Brown (Risk) National Security Director, Thales Australia & New Zealand, and Andrew Tatrai (Crowds) Chairman (Non-Executive Director), Australian Concert and Entertainment Security The Events Management Theory and Methods Series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. Each compact volume contains overviews of mainstream management theories and methods, examples from the events literature, case studies, and guidance on all aspects of planned-event management. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. Series editor: Donald Getz. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources.

Tells the fascinating story of the Red's climbing community through interviews with the people who lived that history and considers how sustainable ecotourism might contribute to the region economically. Rock Climbing in Kentucky's Red River Gorge documents, for the first time, fifty years of oral history from this famous climbing community. Through extensive interviews, Maples reconstructs the growth of rock climbing in the region-including a twice-failed dam project, mysterious first routes, unauthorized sport-route growth on public lands, and a controversial archaeological dig. The book details five decades of collaborations to secure ongoing access to some of the world's most beautiful and technically demanding routes and the challenges along the way. More than a recounting of the past, however, Rock Climbing in Kentucky's Red River Gorge uses the region's extraordinary history to argue that climbing has the potential to be a valuable source of sustainable economic activity in rural areas throughout Appalachia today and in the years to come. The book concludes by offering policy recommendations and lessons learned about building beneficial partnerships among climbers, local communities, and public land managers to encourage community development and ecotourism alongside preservation.

"New York Times" Bestseller,

With a New Afterword
"Schlosser has a flair for dazzling scene-setting and an arsenal of startling facts . . . "Fast Food Nation" points the way but, to resurrect an old fast food slogan, the choice is yours."--"Los Angeles Times"
In 2001, "Fast Food Nation" was published to critical acclaim and became an international bestseller. Eric Schlosser's expose revealed how the fast food industry has altered the landscape of America, widened the gap between rich and poor, fueled an epidemic of obesity, and transformed food production throughout the world. The book changed the way millions of people think about what they eat and helped to launch today's food movement.
In a new afterword for this edition, Schlosser discusses the growing interest in local and organic food, the continued exploitation of poor workers by the food industry, and the need to ensure that every American has access to good, healthy, affordable food. "Fast Food Nation" is as relevant today as it was a decade ago. The book inspires readers to look beneath the surface of our food system, consider its impact on society and, most of all, think for themselves.
"As disturbing as it is irresistible . . . Exhaustively researched, frighteningly convincing . . . channeling the spirits of Upton Sinclair and Rachel Carson."--"San Francisco Chronicle"
"Schlosser shows how the fast food industry conquered both appetite and landscape."--"The New Yorker"
Eric Schlosser is a contributing editor for the "Atlantic "and the author of "Fast Food Nation," "Reefer Madness," and "Chew on This" (with Charles Wilson).

This book identifies and describes five megatrends that will define the landscape of the Travel, Tourism & Hospitality industry, with a particular focus on the European context. Humans began travelling on the same day that Homo Sapiens first realized he could walk upright. No boundaries, mountains or cliffs have managed to stop or diminish our insatiable desire to find out what lies beyond the visible horizon. Tourism has enjoyed virtually uninterrupted growth for the past several decades, and the sector has now become the third-largest source of export revenue, after chemicals and fuel, and ahead of the automotive and food sectors. And yet, in its current globalised format, it is exposed to sudden shocks that can swiftly shake up the status quo accelerating the deployment of some megatrends here described. We have all witnessed the Covid-19 pandemic and its devastating consequences for the industry. While the number of international tourism arrivals to Europe has soared to over 700 million a year, at the same time we are experiencing a period of deep transformation. Bauman couldn't have been more accurate or insightful when he coined the word 'liquid' in this regard. As an exquisite expression of a civilized, rich and discerning first-world society, travel and tourism are now changing shape and meaning, requiring our business models to adapt. What are the megatrends that will dictate the future shape of our industry's landscape? Who is the new tourist, if there is one, and what is she looking for? Is the new post-technological era transforming the depth and the very essence of travelling? This book offers a number of visionary insights, as well as operational takeaways.

"The Science of Service Systems" intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.

"The Science of Service Systems," along with its companion text, "Service Systems Implementation," is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.