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Books > Business & Economics > Industry & industrial studies > Service industries > General

Funeral Guest Book, In Loving Memory Memorial Service Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARD... Funeral Guest Book, In Loving Memory Memorial Service Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARD COVER. A lasting keepsake for the family. (Hardcover)
Angelis Publications
R537 R501 Discovery Miles 5 010 Save R36 (7%) Ships in 18 - 22 working days
A Bridge Not Too Far - Where Creativity Meets Innovation (Hardcover): Deepak Ohri A Bridge Not Too Far - Where Creativity Meets Innovation (Hardcover)
Deepak Ohri
R552 R507 Discovery Miles 5 070 Save R45 (8%) Ships in 18 - 22 working days
Hospitality and Tourism Management (Hardcover): Trent Powell Hospitality and Tourism Management (Hardcover)
Trent Powell
R3,332 R3,017 Discovery Miles 30 170 Save R315 (9%) Ships in 18 - 22 working days
Party Guest Book HARDCOVER - Seasonal Party Guest Book for New Year's Eve:: Party Guest Book For NEW YEAR'S EVE... Party Guest Book HARDCOVER - Seasonal Party Guest Book for New Year's Eve:: Party Guest Book For NEW YEAR'S EVE (Hardcover)
Angelis Publications
R527 R494 Discovery Miles 4 940 Save R33 (6%) Ships in 18 - 22 working days
The Future of the Defence Firm: New Challenges, New Directions (Hardcover, 1995 ed.): A. Latham, N. Hooper The Future of the Defence Firm: New Challenges, New Directions (Hardcover, 1995 ed.)
A. Latham, N. Hooper
R4,125 Discovery Miles 41 250 Ships in 18 - 22 working days

This book is th e result of a collaborative research project involving the Centre for Defence and Security Studies at the University of Manitoba (Canada) and the Centre for Defence Economics at the University of York in England . Perhaps not surprisingly, given its transatlantic origins, its lineage is somewhat involved. In Canada , its origins can be traced to two earlier research projects on the political economy of arms production undertaken by members of what has since become the Centre for Defence and Security Studies . The first of these , carried out in collaboration with Toronto 's York University, and financially supported by the Centre for Studies in Defence Resources Management at the National Defence College in Kingston, Ontario , was entitled " Th e Implications of Europe 1992 For Canadian Defence and Defence Industrial Interests" . The second , undertaken in conjunction with both York University and Nova Scotia's Dalhousie University , was supported by the now defunct Canadian Institute for International Peace and Security , and dealt with " N a t i o n a l Defence and the Canadian Economy . " Workshops were held in connection with both these studies, which brought together academic, governmental and industry experts in the field of defence production .

Defense Conversion Strategies (Hardcover, 1997 ed.): Robert E. Dundervill, Jr., Peter F. Gerity, Anthony K. Hyder, Lawrence H.... Defense Conversion Strategies (Hardcover, 1997 ed.)
Robert E. Dundervill, Jr., Peter F. Gerity, Anthony K. Hyder, Lawrence H. Luessen
R7,983 Discovery Miles 79 830 Ships in 18 - 22 working days

The world situation has witnessed dramatic changes in the recent past and defense-related science and technology are coming under increasing pressure to demonstrate their ability to contribute added value to national and international economies. But defense conversion is complicated by the absence of tested principles and there is no formal training to facilitate the conversion process. As a result, such factors as long-term implications for defense together with a broad range of issues related to economic, political and social questions are not being adequately addressed. Governments and industries are searching for optimum strategies to guide the defense conversion process without benefit of either historical precedents as models or a complete understanding of the process itself. The present book identifies and studies the elements of successful defense conversion strategies through a systematic analysis of the factors influencing them and the common features of specific national efforts. The book reflects a combination of theory and practical experience. International strategies are explored that stimulate the conversion of defense technologies to industrial capacity, global economic growth and stability, the preservation and enhancement of defense technology options, and the ability to capitalize on unique economic, political and social opportunities afforded by defense technology conversion. The nations of the former Soviet Union present a particular problem. In Russia, for instance, from 1990 to 1993 there was a 47% decline in industrial production and a 38% decrease in GNP. This clearly needs immediate action, but there are difficulties with the conversion processes, technologytransfer and implementation of dual-use strategies. While many of these issues are generic to the process, there are national and cultural difficulties. At a time of unprecedented global political and economic instability, the collective knowledge and experience of NATO and its Cooperation Partners will be essential to the successful conversion of defense production capabilities to economic tools that can contribute to universal economic equilibrium and prosperity.

Managing Hotels - Nuts & Bolts of Hotel Management (Hardcover): Ram Gupta Managing Hotels - Nuts & Bolts of Hotel Management (Hardcover)
Ram Gupta
R924 Discovery Miles 9 240 Ships in 18 - 22 working days
Strategic Management for Hospitality and Tourism (Hardcover): Chris Ray Strategic Management for Hospitality and Tourism (Hardcover)
Chris Ray
R3,287 R2,974 Discovery Miles 29 740 Save R313 (10%) Ships in 18 - 22 working days
From Barista to Boardroom - Lessons about Life and Leadership from a Career in Coffee (Hardcover): Christine C Mchugh From Barista to Boardroom - Lessons about Life and Leadership from a Career in Coffee (Hardcover)
Christine C Mchugh
R618 Discovery Miles 6 180 Ships in 10 - 15 working days
The Olympic Games: Meeting New Global Challenges (Hardcover): David Hassan, Shakya Mitra The Olympic Games: Meeting New Global Challenges (Hardcover)
David Hassan, Shakya Mitra
R4,484 Discovery Miles 44 840 Ships in 10 - 15 working days

As the world s greatest sporting event, the Olympic Games has always commanded intrigue, analysis and comment in equal measure. This book looks to celebrate the significance of the Olympics, their historical impact, controversies that presently surround them and their possible future direction. It begins with a detailed, if controversial, analysis of the scale of the modern Summer Olympics and considers whether in fact the Games have simply become too big? Thereafter considerable coverage is afforded the often contentious bidding process, required of successful host cities wishing to attract the Games, and asks why some cities are successful and others are not. This book also reflects on the growing security measures that surround the Olympics and considers their full impact on the civil liberties of those impacted by them. For scholars of the Olympic movement this book represents essential reading to understand further the Olympic Games, their significance and effect, as the 2016 Olympics in Rio de Janeiro draw ever closer.

This book was published as a special issue of Sport in Society."

Emerging Strategies for Tourism Industry (Hardcover): Donald Peterson Emerging Strategies for Tourism Industry (Hardcover)
Donald Peterson
R3,245 R2,940 Discovery Miles 29 400 Save R305 (9%) Ships in 18 - 22 working days
Happy 16th Birthday Guest Book (Landscape Hardcover) - Sweet Sixteen Guest book, party and birthday celebrations decor, memory... Happy 16th Birthday Guest Book (Landscape Hardcover) - Sweet Sixteen Guest book, party and birthday celebrations decor, memory book, 16th birthday, happy birthday guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake, landscape (Hardcover)
Lulu and Bell
R712 Discovery Miles 7 120 Ships in 10 - 15 working days
Winning Meetings and Events for your Venue (Paperback): Rob Davidson, Anthony Hyde Winning Meetings and Events for your Venue (Paperback)
Rob Davidson, Anthony Hyde
R1,134 Discovery Miles 11 340 Ships in 10 - 15 working days

Meetings and events are a major source of revenue for the venues that host them. But competition to win meetings and events is growing fast as new venues, large and small, are opening up all over the world and existing venues are expanding, refurbishing and modernizing their offer in order to increase their share of this lucrative market. However, in properties ranging from conference centres and hotels to universities and unusual venues such as museums and tourist attractions, busy sales and marketing staff often struggle to keep up to date with the many tools and techniques that can help them bring business to their meeting rooms. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their venue as well as detailed instruction on the most effective ways of winning meetings and events to fill their meetings spaces and create loyal customers. Winning Meetings and Events for Your Venue is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner, it includes: * Guidance on key tools and techniques from traditional face-to-face selling and negotiating skills and the use of social media to site inspections and exhibiting at trade shows. * Case studies of transferable best practice in this field, drawn from a wide range of venues of all sizes in the UK and overseas. * Advice from experienced sales and marketing venue managers, demonstrating original ideas that really work - and explaining why they work. * Checklists at the end of each chapter summarizing key points and also a short quiz for the reader, to check their level of understanding of the chapter's content. Rob Davidson is a Senior Lecturer at University of Greenwich Business School. He is a respected academic in the meetings and events field, and the accomplished author of seven books and a great many reports on trends and developments in the global meetings industry. He has experience of training venue sales and marketing staff both in the UK and overseas. Indeed, it was his experience of running these training courses that led to the realization that there was a vast untapped market for a manual on this subject. Anthony Hyde is the General Manager - Business Events at the highly-successful Barbican venue in the City of London. He is responsible for the commercial sales, marketing and PR, event management and technical production for conferences, banqueting, exhibitions and corporate hospitality. He has 15 years' experience in meetings and events sales within multi-purpose venues, and is widely recognized in the UK and beyond for his work with MPI - Meetings Professionals International, one of the principal global professional associations for the meetings industry. He was UK President of MPI's UK and Ireland Chapter during 2009/10.

Winning Meetings and Events for your Venue (Hardcover): Rob Davidson, Anthony Hyde Winning Meetings and Events for your Venue (Hardcover)
Rob Davidson, Anthony Hyde
R3,134 Discovery Miles 31 340 Ships in 10 - 15 working days

Meetings and events are a major source of revenue for the venues that host them. But competition to win meetings and events is growing fast as new venues, large and small, are opening up all over the world and existing venues are expanding, refurbishing and modernizing their offer in order to increase their share of this lucrative market. However, in properties ranging from conference centres and hotels to universities and unusual venues such as museums and tourist attractions, busy sales and marketing staff often struggle to keep up to date with the many tools and techniques that can help them bring business to their meeting rooms. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their venue as well as detailed instruction on the most effective ways of winning meetings and events to fill their meetings spaces and create loyal customers. Winning Meetings and Events for Your Venue is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner, it includes: * Guidance on key tools and techniques from traditional face-to-face selling and negotiating skills and the use of social media to site inspections and exhibiting at trade shows. * Case studies of transferable best practice in this field, drawn from a wide range of venues of all sizes in the UK and overseas. * Advice from experienced sales and marketing venue managers, demonstrating original ideas that really work - and explaining why they work. * Checklists at the end of each chapter summarizing key points and also a short quiz for the reader, to check their level of understanding of the chapter's content. Rob Davidson is a Senior Lecturer at University of Greenwich Business School. He is a respected academic in the meetings and events field, and the accomplished author of seven books and a great many reports on trends and developments in the global meetings industry. He has experience of training venue sales and marketing staff both in the UK and overseas. Indeed, it was his experience of running these training courses that led to the realization that there was a vast untapped market for a manual on this subject. Anthony Hyde is the General Manager - Business Events at the highly-successful Barbican venue in the City of London. He is responsible for the commercial sales, marketing and PR, event management and technical production for conferences, banqueting, exhibitions and corporate hospitality. He has 15 years' experience in meetings and events sales within multi-purpose venues, and is widely recognized in the UK and beyond for his work with MPI - Meetings Professionals International, one of the principal global professional associations for the meetings industry. He was UK President of MPI's UK and Ireland Chapter during 2009/10.

Happy 16th Birthday Guest Book (Landscape Hardcover) - Sweet Sixteen Guest book, party and birthday celebrations decor, memory... Happy 16th Birthday Guest Book (Landscape Hardcover) - Sweet Sixteen Guest book, party and birthday celebrations decor, memory book, 16th birthday, happy birthday guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake, landscape (Hardcover)
Lulu and Bell
R702 Discovery Miles 7 020 Ships in 18 - 22 working days
Current Research in Tourism Industry (Hardcover): Lucas Weber Current Research in Tourism Industry (Hardcover)
Lucas Weber
R3,167 R2,870 Discovery Miles 28 700 Save R297 (9%) Ships in 18 - 22 working days
Multinational Service Firms (RLE International Business) (Hardcover): Peter Enderwick Multinational Service Firms (RLE International Business) (Hardcover)
Peter Enderwick
R1,440 Discovery Miles 14 400 Ships in 10 - 15 working days

This book presents a world survey of multinational firms in the key parts of the service sector. The service sector has grown greatly in importance in recent years in many countries of the world. Many of the key parts of the service sector that are growing most rapidly are dominated by large multinational firms and this has important implications for the future shape of the world economy and for closer economic integration between countries. In addition, the particular style and operations of multinational firms in one sector can provide useful lessons for multinational enterprise in other sectors. The book examines the operations and the style of the firms considered and explores how they dominate their sectors. It charts how the firms have developed, discusses the critical issues facing them; and suggests how present trends may continue in the future.

Detroit's Historic Drinking Establishments (Hardcover): Victoria Jennings Ross Detroit's Historic Drinking Establishments (Hardcover)
Victoria Jennings Ross
R719 R638 Discovery Miles 6 380 Save R81 (11%) Ships in 18 - 22 working days
Christmas Party Guest Book (HARDCOVER), Party Guest Book, Birthday Guest Comments Book, House Guest Book, Seasonal Party Guest... Christmas Party Guest Book (HARDCOVER), Party Guest Book, Birthday Guest Comments Book, House Guest Book, Seasonal Party Guest Book, Special Events & Functions - For parties, Christmas events, birthdays, anniversaries, retirement parties, gatherings, functions, housewarmings, special occasions (Hardcover)
Angelis Publications
R537 R501 Discovery Miles 5 010 Save R36 (7%) Ships in 18 - 22 working days
The Commercialisation of Accountancy - Flexible Accumulation and the Transformation of the Service Class (Hardcover): G. Hanlon The Commercialisation of Accountancy - Flexible Accumulation and the Transformation of the Service Class (Hardcover)
G. Hanlon
R4,021 Discovery Miles 40 210 Ships in 18 - 22 working days

This book examines the way in which professional work - specifically accountancy - has been affected by the changes within the global economy over the last twenty years. It examines the commercialisation of accountancy, finding it directly related to the shift by capital away from the consensus it had entered into with labour during the post-war boom. The book argues that this transformation polarised the class structure of the advanced economies and seeks to explain the impact this transformation has had on the socialisation and promotional processes currently experienced by one group of professionals who have benefited from this change. In doing so, it puts forward a coherent explanation for the loss of auditor independnece and hence to the increase in auditing failures. The book also argues that what accountancy has experienced may increasingly emerge in other professions including medicine, law and teaching, as governments seek to expose them to market forces.

Handbook of Economic Evaluation of HIV Prevention Programs (Hardcover, 1998 ed.): David R. Holtgrave Handbook of Economic Evaluation of HIV Prevention Programs (Hardcover, 1998 ed.)
David R. Holtgrave
R4,250 Discovery Miles 42 500 Ships in 18 - 22 working days

If resources for HIV prevention efforts were truly unlimited, then this book would be en tirely unnecessary. In a world with limitless support for HIV prevention activities, one would simply implement all effective (or potentially effective) programs without regard to expense. We would do everything useful to prevent the further spread of the virus that has already claimed hundreds of thousands of lives in the United States and millions of lives worldwide. Unfortunately, funding for HIV prevention programs is limited. Even though the amount of available funding may seem quite large (especially in the United States), it is still fixed and not sufficient to meet all needs for such programs. This was very well illustrated in the summer of 1997 when over 500 community-based organizations applied for a combined total of $18 million of HIV prevention funding from the U.S. Centers for Disease Control and Prevention (CDC). Less than one-fifth ofthese organizations received support via this funding mechanism. Hence, although $18 million may seem like a large amount of money at first blush, it is not enough to meet all of the prevention needs that could be addressed by these community-based organizations."

Celebration of life, funeral book, Condolence book to sign (Hardback cover) (Hardcover): Lulu and Bell Celebration of life, funeral book, Condolence book to sign (Hardback cover) (Hardcover)
Lulu and Bell
R556 Discovery Miles 5 560 Ships in 18 - 22 working days
Transforming Museums in the Twenty-first Century (Hardcover, 2nd Revised edition): Graham Black Transforming Museums in the Twenty-first Century (Hardcover, 2nd Revised edition)
Graham Black
R4,506 Discovery Miles 45 060 Ships in 10 - 15 working days

In his book, Graham Black argues that museums must transform themselves if they are to remain relevant to 21st century audiences and this root and branch change would be necessary whether or not museums faced a funding crisis. It is the result of the impact of new technologies and the rapid societal developments that we are all a part of, and applies not just to museums but to all arts bodies and to other agents of mass communication.

Through comment, practical examples and truly inspirational case studies, this book allows the reader to build a picture of the transformed 21st century museum in practice. Such a museum is focused on developing its audiences as regular users. It is committed to participation and collaboration. It brings together on-site, online and mobile provision and, through social media, builds meaningful relationships with its users. It is not restricted by its walls or opening hours, but reaches outwards in partnership with its communities and with other agencies, including schools. It is a haven for families learning together. And at its heart lies prolonged user engagement with collections, and the conversations and dialogues that these inspire.

The book is filled to the brim with practical examples. It features:

  • an introduction that focuses on the challenges that face museums in the 21st century
  • an analysis of population trends and their likely impact on museums
  • boxes showing ideas, models and planning suggestions to guide development
  • examples and case studies illustrating practice in both large and small museums
  • an up-to-date bibliography of landmark research, including numerous websites

Sitting alongside Graham Black 's previous book, The Engaging Museum, we now have a clear vision of a museum of the future that engages, stimulates and inspires the publics it serves, and plays an active role in promoting tolerance and understanding within and between communities.

Advances in Service Network Analysis (Hardcover): Noel Scott, Eric Laws Advances in Service Network Analysis (Hardcover)
Noel Scott, Eric Laws
R3,148 R2,801 Discovery Miles 28 010 Save R347 (11%) Ships in 10 - 15 working days

Advances in Service Network Analysis examines advances in the management and analysis of networks of organizations in service industries. In recent years recognition of the significance of inter-organizational networks for the provision of complex services, for example at tourist destinations, has stimulated discussion of numerous issues of theoretical and practical significance. These topics include governance, collaboration and partnerships between organizations of varying scale, sophistication and expertise, concern about leadership and trust in the management of service networks, and their overall contribution to social capital development in regions, sectors and in emergent economies.

This book was originally published as a special issue of The Service Industries Journal.

Design for Services (Hardcover, New Ed): Anna Meroni, Daniela Sangiorgi Design for Services (Hardcover, New Ed)
Anna Meroni, Daniela Sangiorgi
R4,507 Discovery Miles 45 070 Ships in 10 - 15 working days

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

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