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Books > Business & Economics > Industry & industrial studies > Service industries > General

Service Science and Its Management: Volume II (Hardcover): Andy Mathews Service Science and Its Management: Volume II (Hardcover)
Andy Mathews
R3,160 R2,863 Discovery Miles 28 630 Save R297 (9%) Ships in 18 - 22 working days
Service Science and Its Management: Volume I (Hardcover): Andy Mathews Service Science and Its Management: Volume I (Hardcover)
Andy Mathews
R3,162 R2,865 Discovery Miles 28 650 Save R297 (9%) Ships in 18 - 22 working days
Money at Work - On the Job with Priests, Poker Players and Hedge Fund Traders (Hardcover): Kevin J. Delaney Money at Work - On the Job with Priests, Poker Players and Hedge Fund Traders (Hardcover)
Kevin J. Delaney
R1,426 Discovery Miles 14 260 Ships in 18 - 22 working days

Financial advisors, poker players, hedge fund traders, fund-raisers, sports agents, credit counselors and commissioned salespeople all deal with one central concern in their jobs: money. In Money at Work, Kevin Delaney explores how we think about money and, particularly, how our jobs influence that thinking. By spotlighting people for whom money is the focus of their work, Delaney illuminates how the daily practices experienced in different jobs create distinct ways of thinking and talking about money and how occupations and their work cultures carry important symbolic, material, and practical messages about money. Delaney takes us deep inside the cultures of these 'moneyed' workers, using both interviews and first-hand observations of many of these occupations. From hedge fund trading rooms in New York, to poker players at work in Las Vegas casinos, to a "Christian money retreat" in a monastery in rural Pennsylvania, Delaney illustrates how the underlying economic conditions of various occupations and careers produce what he calls "money cultures," or ways of understanding the meaning of money, which in turn shape one's economic outlook. Key to this is how some professionals, such as debt counselors, think very differently than say poker players in their regard to money-Delaney argues that it is the structure of these professions themselves that in turn influences monetary attitudes. Fundamentally, Money at Work shows that what people do for a living has a profound effect on how people conceive of money both at work and in their home lives, making clear the connections between the economic and the social, shedding light on some of our most basic values. At a time when conversations about money are increasingly important, Delaney shows that we do not merely learn our attitudes toward money in childhood, but we also learn important money lessons from the work that we do.

Service Science and Its Management: Volume III (Hardcover): Andy Mathews Service Science and Its Management: Volume III (Hardcover)
Andy Mathews
R3,164 R2,866 Discovery Miles 28 660 Save R298 (9%) Ships in 18 - 22 working days
Creative Table Settings (Hardcover): Melanie Simon Creative Table Settings (Hardcover)
Melanie Simon
R2,518 R2,301 Discovery Miles 23 010 Save R217 (9%) Ships in 18 - 22 working days
Take This Life On the Road - Living and Prospering Wherever You Wish (Hardcover): Kristine Hudson Take This Life On the Road - Living and Prospering Wherever You Wish (Hardcover)
Kristine Hudson
R667 Discovery Miles 6 670 Ships in 18 - 22 working days
Slow Growth and the Service Economy (Hardcover): Pascal Petit Slow Growth and the Service Economy (Hardcover)
Pascal Petit
R4,312 Discovery Miles 43 120 Ships in 10 - 15 working days

The slow-down in economic growth and the rise in unemployment in the 1970s revived some of the uncertainties experienced by industrialized economies during the inter-war period. After more than a decade of stagnation, the period of sustained growth in the thirty years following the Second World War now seems increasingly to have been an exceptional phase in an overall development process still dominated by wide fluctuations in economic growth rates. Slow Growth and the Service Economy examines what it means to live in a period of economic recession and analyses social patterns in response to the slowing down of financial and economic growth.

Mobilities, Tourism and Travel Behavior - Contexts and Boundaries (Hardcover): Leszek Butowski Mobilities, Tourism and Travel Behavior - Contexts and Boundaries (Hardcover)
Leszek Butowski
R3,113 Discovery Miles 31 130 Ships in 18 - 22 working days
Cocktail Making and Bartending (Hardcover): Madelyn Wilson Cocktail Making and Bartending (Hardcover)
Madelyn Wilson
R2,523 R2,306 Discovery Miles 23 060 Save R217 (9%) Ships in 18 - 22 working days
Historical Archeology of Tourism in Yellowstone National Park (Hardcover, 2010 ed.): Annalies Corbin, Matthew Russell Historical Archeology of Tourism in Yellowstone National Park (Hardcover, 2010 ed.)
Annalies Corbin, Matthew Russell
R2,797 Discovery Miles 27 970 Ships in 18 - 22 working days

Far too often in the ?eld of archeology, the wheel of understanding and insight has a narrow focus that fails to recognize critical studies. Crucial information rega- ing pivotal archeological investigations at a variety of sites worldwide is extremely dif?cult, if not impossible, to obtain. The majority of archeological analysis and reporting, at best, has limited publication. The majority of archeological reports are rarely seen and when published are often only in obscure or out-of-print journals - the reports are almost as hard to ?nd as the archeological sites themselves. There is a desperate need to pull seminal archeological writings together into single issue or thematic volumes. It is the int- tion of this series, When the Land Meets the Sea, to address this problem as it relates to archeological work that encompasses both terrestrial and underwater archeology on a single site or on a collection of related sites. For example, despite the fact that we know that bays and waterways structured historic settlement, there is a lack of archeological literature that looks at both the nautical and terrestrial signatures of watersheds in?uence on historic culture.

Work and Life in the Global Economy - A Gendered Analysis of Service Work (Hardcover): D Howcroft, H. Richardson Work and Life in the Global Economy - A Gendered Analysis of Service Work (Hardcover)
D Howcroft, H. Richardson
R1,417 Discovery Miles 14 170 Ships in 18 - 22 working days

This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

Funeral Guest Book, In Loving Memory, Memorial Service Guest Book, Condolence Book, Remembrance Book for Funerals or Wake -... Funeral Guest Book, In Loving Memory, Memorial Service Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER. A lasting keepsake for the family. (Hardcover)
Angelis Publications
R537 R501 Discovery Miles 5 010 Save R36 (7%) Ships in 18 - 22 working days
Banquet Management (Hardcover): Isla Williams Banquet Management (Hardcover)
Isla Williams
R2,517 R2,301 Discovery Miles 23 010 Save R216 (9%) Ships in 18 - 22 working days
Innovation in India - The Future of Offshoring (Hardcover): Suseela Yesudian Innovation in India - The Future of Offshoring (Hardcover)
Suseela Yesudian
R1,383 Discovery Miles 13 830 Ships in 18 - 22 working days

Examines the shift in leading companies in India towards greater 'value added' and innovative work. Is the move towards greater levels of innovation the future of the services off-shoring industry in India?

Love is Love Wedding Guest Book (Hardcover): Something Blue Guest Books Love is Love Wedding Guest Book (Hardcover)
Something Blue Guest Books
R1,207 Discovery Miles 12 070 Ships in 18 - 22 working days
Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER.... Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER. A Memorial Service Guest Book. (Hardcover)
Angelis Publications
R537 R501 Discovery Miles 5 010 Save R36 (7%) Ships in 18 - 22 working days
New Business and Regulatory Strategies in the Postal Sector (Hardcover, 1st ed. 2018): Pier Luigi Parcu, Timothy J. Brennan,... New Business and Regulatory Strategies in the Postal Sector (Hardcover, 1st ed. 2018)
Pier Luigi Parcu, Timothy J. Brennan, Victor Glass
R3,376 Discovery Miles 33 760 Ships in 18 - 22 working days

This book addresses major issues facing postal and delivery services throughout the world. Worldwide, there is currently a considerable amount of interest in postal and delivery economics. The industry is reacting to a state of near crisis and is implementing different drastic changes. The European Commission and member States are still wrestling with the problem of how to implement entry liberalization into postal markets, how to address digital competition, and how to maintain the universal service obligation (USO). The Postal Accountability and Enhancement Act of 2006 in the U.S. has perhaps created and exacerbated the problems faced by USPS. Digitalisation, technological development and online platforms are strongly affecting both the way postal and delivery operators are managing their services as well as their role on the market. Strong emphasis was attributed to the assets of Postal Operators (POs) and their added value in the digital age as well as on new business strategies. This volume presents original essays by prominent researchers in the field, selected and edited from papers presented at this year's 26th Conference on Postal and Delivery Economics held in Split, Croatia, from May 30- June 2, 2018.Topics addressed by this volume include quality of service, last mile solutions, and competition in the liberalized market. This book will be a useful tool not only for graduate students and professors, but also for postal administrations, consulting firms, and federal government departments.

Rainbow Wedding Guest Book (Hardcover): Something Blue Guest Books Rainbow Wedding Guest Book (Hardcover)
Something Blue Guest Books
R1,207 Discovery Miles 12 070 Ships in 18 - 22 working days
Emerging Trends in Tourist Destination Management (Hardcover): Donald Peterson Emerging Trends in Tourist Destination Management (Hardcover)
Donald Peterson
R3,167 R2,870 Discovery Miles 28 700 Save R297 (9%) Ships in 18 - 22 working days
The Science of Service Systems (Hardcover, 2011 ed.): Haluk Demirkan, James C Spohrer, Vikas Krishna The Science of Service Systems (Hardcover, 2011 ed.)
Haluk Demirkan, James C Spohrer, Vikas Krishna
R2,703 Discovery Miles 27 030 Ships in 18 - 22 working days

"The Science of Service Systems" intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.

"The Science of Service Systems," along with its companion text, "Service Systems Implementation," is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

CoDesign for Public-Interest Services (Hardcover, 1st ed. 2017): Daniela Selloni CoDesign for Public-Interest Services (Hardcover, 1st ed. 2017)
Daniela Selloni
R3,622 Discovery Miles 36 220 Ships in 18 - 22 working days

This books focuses on co-design, and more specifically, on the various forms co-design might take to tackle the most pressing societal challenges, introducing public-interest services as the main application field. To do so, it presents an extensive study conducted within a particular community of residents in Milan: this is a social innovation story integrated into the discipline of service design, which simultaneously deepens the related concepts of co-design, co-production and co-management of services. Drawing upon this experience and further studies, the book presents the idea of a collaborative infrastructure and its related infrastructuring process in ten steps, in order to explore the issues of incubation and replication of services and to extensively investigate the creation of those experimental spaces in which citizen participation is fostered and innovation in the public realm is pursued. Lastly, the book develops other lines of reflection on co-design seen, for example, as a form of cultural activism, as an instrument for building citizenship, and as a key competence for the public administration and thus as a public service itself. The idea of co-design as a way to regenerate the practices of democracy is a recurring theme throughout the book: co-design is a process that seeks to change the state of things and it is intentionally presented as a long and complex path in which the role of designer is not only that of a facilitator, but also that of a cultural operator who contributes with ideas and visions, hopefully fostering a real cultural change.

Wedding Guest Book (HARDCOVER) for Wedding Ceremonies, Anniversaries, Special Events & Functions, Commemorations, Parties. -... Wedding Guest Book (HARDCOVER) for Wedding Ceremonies, Anniversaries, Special Events & Functions, Commemorations, Parties. - BLANK Pages - no lines. 32 pages/64 sides. Also suitable as General Guest Book. Floral motif in corner of each page. (Hardcover)
Angelis Publications
R614 R558 Discovery Miles 5 580 Save R56 (9%) Ships in 18 - 22 working days
The Business and Management of Convention and Visitor Bureaus - A global approach (Hardcover): Krzysztof Celuch The Business and Management of Convention and Visitor Bureaus - A global approach (Hardcover)
Krzysztof Celuch
R3,134 Discovery Miles 31 340 Ships in 10 - 15 working days

Meetings are a major source of revenue for the countries and cities and that host them. But competition to win meetings and events is growing fast as new Convention and Visitors Bureaus are opening up all over the world and existing are expanding and modernizing their offer in order to increase their share of this market. However, in cities and countries busy sales and marketing staff, politicians and local authorities often struggle to keep up to date with the many tools and techniques that can help them bring business to their locations. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their destination as well as detailed instruction on the most effective ways of bringing meetings and events to fill their meetings spaces, restaurants, venues and create loyal clients. The Business and Management of Convention and Visitor Bureaus - a global approach is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their destination. Accessible, global and informative, this is essential reading for all future business event and conference managers, destination managers as well clients and meeting planners.

The Business and Management of Convention and Visitor Bureaus - A global approach (Paperback): Krzysztof Celuch The Business and Management of Convention and Visitor Bureaus - A global approach (Paperback)
Krzysztof Celuch
R1,131 Discovery Miles 11 310 Ships in 10 - 15 working days

Meetings are a major source of revenue for the countries and cities and that host them. But competition to win meetings and events is growing fast as new Convention and Visitors Bureaus are opening up all over the world and existing are expanding and modernizing their offer in order to increase their share of this market. However, in cities and countries busy sales and marketing staff, politicians and local authorities often struggle to keep up to date with the many tools and techniques that can help them bring business to their locations. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their destination as well as detailed instruction on the most effective ways of bringing meetings and events to fill their meetings spaces, restaurants, venues and create loyal clients. The Business and Management of Convention and Visitor Bureaus - a global approach is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their destination. Accessible, global and informative, this is essential reading for all future business event and conference managers, destination managers as well clients and meeting planners.

Crowd Management - Risk, security and health (Hardcover): William O'Toole Crowd Management - Risk, security and health (Hardcover)
William O'Toole; As told to Stephen Luke, Jason Brown, Andrew Tatrai, Travis Semmens
R3,119 Discovery Miles 31 190 Ships in 10 - 15 working days

This is the first text to present a system for crowd management which integrates security with the other concerns for the health and safety for crowds, looking at the theories and practices of the management processes, plans, monitoring and evaluation of crowds. The management of crowds in events and festivals is extremely complex as such situations are unpredictable. Whilst traditional planning is initially used, a fixed plan only works when the crowd is compliant. Every event management team now needs to understand the complexity, the decisions under uncertainty and the long tail risks in order to successfully plan and maintain optimum crowd safety. Structured into four sections (Risk, Management, Security and Health) with templates, explanation points and case studies throughout, each of the sections is written by experts who have global experience in their field of excellence. By William O'Toole, Events Management Specialist, Sydney, Australia with Dr Stephen Luke (Health) Senior Registrar, Team Rubicon Australia College of Intensive Care Medicine, Australia, Peter Ashwin (Security) Principal, Event Risk Management Solutions LLC, Idaho, USA, Dr Jason Brown (Risk) National Security Director, Thales Australia & New Zealand, and Andrew Tatrai (Crowds) Chairman (Non-Executive Director), Australian Concert and Entertainment Security The Events Management Theory and Methods Series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. Each compact volume contains overviews of mainstream management theories and methods, examples from the events literature, case studies, and guidance on all aspects of planned-event management. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. Series editor: Donald Getz. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources.

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