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Books > Business & Economics > Industry & industrial studies > Service industries > General
Financial advisors, poker players, hedge fund traders,
fund-raisers, sports agents, credit counselors and commissioned
salespeople all deal with one central concern in their jobs: money.
In Money at Work, Kevin Delaney explores how we think about money
and, particularly, how our jobs influence that thinking. By
spotlighting people for whom money is the focus of their work,
Delaney illuminates how the daily practices experienced in
different jobs create distinct ways of thinking and talking about
money and how occupations and their work cultures carry important
symbolic, material, and practical messages about money. Delaney
takes us deep inside the cultures of these 'moneyed' workers, using
both interviews and first-hand observations of many of these
occupations. From hedge fund trading rooms in New York, to poker
players at work in Las Vegas casinos, to a "Christian money
retreat" in a monastery in rural Pennsylvania, Delaney illustrates
how the underlying economic conditions of various occupations and
careers produce what he calls "money cultures," or ways of
understanding the meaning of money, which in turn shape one's
economic outlook. Key to this is how some professionals, such as
debt counselors, think very differently than say poker players in
their regard to money-Delaney argues that it is the structure of
these professions themselves that in turn influences monetary
attitudes. Fundamentally, Money at Work shows that what people do
for a living has a profound effect on how people conceive of money
both at work and in their home lives, making clear the connections
between the economic and the social, shedding light on some of our
most basic values. At a time when conversations about money are
increasingly important, Delaney shows that we do not merely learn
our attitudes toward money in childhood, but we also learn
important money lessons from the work that we do.
The slow-down in economic growth and the rise in unemployment in
the 1970s revived some of the uncertainties experienced by
industrialized economies during the inter-war period. After more
than a decade of stagnation, the period of sustained growth in the
thirty years following the Second World War now seems increasingly
to have been an exceptional phase in an overall development process
still dominated by wide fluctuations in economic growth rates. Slow
Growth and the Service Economy examines what it means to live in a
period of economic recession and analyses social patterns in
response to the slowing down of financial and economic growth.
Far too often in the ?eld of archeology, the wheel of understanding
and insight has a narrow focus that fails to recognize critical
studies. Crucial information rega- ing pivotal archeological
investigations at a variety of sites worldwide is extremely
dif?cult, if not impossible, to obtain. The majority of
archeological analysis and reporting, at best, has limited
publication. The majority of archeological reports are rarely seen
and when published are often only in obscure or out-of-print
journals - the reports are almost as hard to ?nd as the
archeological sites themselves. There is a desperate need to pull
seminal archeological writings together into single issue or
thematic volumes. It is the int- tion of this series, When the Land
Meets the Sea, to address this problem as it relates to
archeological work that encompasses both terrestrial and underwater
archeology on a single site or on a collection of related sites.
For example, despite the fact that we know that bays and waterways
structured historic settlement, there is a lack of archeological
literature that looks at both the nautical and terrestrial
signatures of watersheds in?uence on historic culture.
This book aims to explore the social and cultural issues within the
economic changes that have given rise to service work. Written by
specialists in their respective fields, this book draws together
authors from interdisciplinary areas that are carrying out
significant research into gender and service work within an
international context.
Examines the shift in leading companies in India towards greater
'value added' and innovative work. Is the move towards greater
levels of innovation the future of the services off-shoring
industry in India?
This book addresses major issues facing postal and delivery
services throughout the world. Worldwide, there is currently a
considerable amount of interest in postal and delivery economics.
The industry is reacting to a state of near crisis and is
implementing different drastic changes. The European Commission and
member States are still wrestling with the problem of how to
implement entry liberalization into postal markets, how to address
digital competition, and how to maintain the universal service
obligation (USO). The Postal Accountability and Enhancement Act of
2006 in the U.S. has perhaps created and exacerbated the problems
faced by USPS. Digitalisation, technological development and online
platforms are strongly affecting both the way postal and delivery
operators are managing their services as well as their role on the
market. Strong emphasis was attributed to the assets of Postal
Operators (POs) and their added value in the digital age as well as
on new business strategies. This volume presents original essays by
prominent researchers in the field, selected and edited from papers
presented at this year's 26th Conference on Postal and Delivery
Economics held in Split, Croatia, from May 30- June 2, 2018.Topics
addressed by this volume include quality of service, last mile
solutions, and competition in the liberalized market. This book
will be a useful tool not only for graduate students and
professors, but also for postal administrations, consulting firms,
and federal government departments.
"The Science of Service Systems" intends to stimulate discussion
and understanding by presenting theory-based research with
actionable results. Most of the articles focus on formalizing the
theoretical foundations for a science of service systems, examining
a wide range of substantive issues and implementations related to
service science from various perspectives. From the formal
(ontologies, representation specifications, decision-making and
maturity models) to the informal (analysis frameworks, design
heuristics, anecdotal observations), these contributions provide a
snapshot in time of the gradually emerging scientific understanding
of service systems.
"The Science of Service Systems," along with its companion text,
"Service Systems Implementation," is designed to present
multidisciplinary and multisectoral perspectives on the nature of
service systems, on research and practice in service, and on the
future directions to advance service science. These two volumes
compose a collection of articles from those involved in the
emerging area known as service science.
This books focuses on co-design, and more specifically, on the
various forms co-design might take to tackle the most pressing
societal challenges, introducing public-interest services as the
main application field. To do so, it presents an extensive study
conducted within a particular community of residents in Milan: this
is a social innovation story integrated into the discipline of
service design, which simultaneously deepens the related concepts
of co-design, co-production and co-management of services. Drawing
upon this experience and further studies, the book presents the
idea of a collaborative infrastructure and its related
infrastructuring process in ten steps, in order to explore the
issues of incubation and replication of services and to extensively
investigate the creation of those experimental spaces in which
citizen participation is fostered and innovation in the public
realm is pursued. Lastly, the book develops other lines of
reflection on co-design seen, for example, as a form of cultural
activism, as an instrument for building citizenship, and as a key
competence for the public administration and thus as a public
service itself. The idea of co-design as a way to regenerate the
practices of democracy is a recurring theme throughout the book:
co-design is a process that seeks to change the state of things and
it is intentionally presented as a long and complex path in which
the role of designer is not only that of a facilitator, but also
that of a cultural operator who contributes with ideas and visions,
hopefully fostering a real cultural change.
Meetings are a major source of revenue for the countries and cities
and that host them. But competition to win meetings and events is
growing fast as new Convention and Visitors Bureaus are opening up
all over the world and existing are expanding and modernizing their
offer in order to increase their share of this market. However, in
cities and countries busy sales and marketing staff, politicians
and local authorities often struggle to keep up to date with the
many tools and techniques that can help them bring business to
their locations. New staff in particular often feel the need for a
structured, comprehensive guide to sources of business for their
destination as well as detailed instruction on the most effective
ways of bringing meetings and events to fill their meetings spaces,
restaurants, venues and create loyal clients. The Business and
Management of Convention and Visitor Bureaus - a global approach is
the solution to these issues. It provides a clear and comprehensive
guide to the wide range of techniques required by sales and
marketing staff to effectively win meetings and events business for
their destination. Accessible, global and informative, this is
essential reading for all future business event and conference
managers, destination managers as well clients and meeting
planners.
Meetings are a major source of revenue for the countries and cities
and that host them. But competition to win meetings and events is
growing fast as new Convention and Visitors Bureaus are opening up
all over the world and existing are expanding and modernizing their
offer in order to increase their share of this market. However, in
cities and countries busy sales and marketing staff, politicians
and local authorities often struggle to keep up to date with the
many tools and techniques that can help them bring business to
their locations. New staff in particular often feel the need for a
structured, comprehensive guide to sources of business for their
destination as well as detailed instruction on the most effective
ways of bringing meetings and events to fill their meetings spaces,
restaurants, venues and create loyal clients. The Business and
Management of Convention and Visitor Bureaus - a global approach is
the solution to these issues. It provides a clear and comprehensive
guide to the wide range of techniques required by sales and
marketing staff to effectively win meetings and events business for
their destination. Accessible, global and informative, this is
essential reading for all future business event and conference
managers, destination managers as well clients and meeting
planners.
This is the first text to present a system for crowd management
which integrates security with the other concerns for the health
and safety for crowds, looking at the theories and practices of the
management processes, plans, monitoring and evaluation of crowds.
The management of crowds in events and festivals is extremely
complex as such situations are unpredictable. Whilst traditional
planning is initially used, a fixed plan only works when the crowd
is compliant. Every event management team now needs to understand
the complexity, the decisions under uncertainty and the long tail
risks in order to successfully plan and maintain optimum crowd
safety. Structured into four sections (Risk, Management, Security
and Health) with templates, explanation points and case studies
throughout, each of the sections is written by experts who have
global experience in their field of excellence. By William O'Toole,
Events Management Specialist, Sydney, Australia with Dr Stephen
Luke (Health) Senior Registrar, Team Rubicon Australia College of
Intensive Care Medicine, Australia, Peter Ashwin (Security)
Principal, Event Risk Management Solutions LLC, Idaho, USA, Dr
Jason Brown (Risk) National Security Director, Thales Australia
& New Zealand, and Andrew Tatrai (Crowds) Chairman
(Non-Executive Director), Australian Concert and Entertainment
Security The Events Management Theory and Methods Series examines
the extent to which mainstream theory is being employed to develop
event-specific theory, and to influence the very core practices of
event management and event tourism. Each compact volume contains
overviews of mainstream management theories and methods, examples
from the events literature, case studies, and guidance on all
aspects of planned-event management. They introduce the theory,
show how it is being used in the events sector through a literature
review, incorporate examples and case studies written by
researchers and/or practitioners, and contain methods that can be
used effectively in the real world. Series editor: Donald Getz.
With online resource material, this mix-and-match collection is
ideal for lecturers who need theoretical foundations and case
studies for their classes, by students in need of reference works,
by professionals wanting increased understanding alongside
practical methods, and by agencies or associations that want their
members and stakeholders to have access to a library of valuable
resources.
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