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Books > Business & Economics > Industry & industrial studies > Service industries > General

Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER.... Funeral Guest Book, In Loving Memory, Memorial Guest Book, Condolence Book, Remembrance Book for Funerals or Wake - HARDCOVER. A Memorial Service Guest Book as a Lasting Keepsake for the Family. (Hardcover)
Angelis Publications
R583 R537 Discovery Miles 5 370 Save R46 (8%) Ships in 10 - 15 working days
From Wheels to Wellness - Tips and Tricks for a Healthy Van Lifestyle (Hardcover): Kristine Hudson From Wheels to Wellness - Tips and Tricks for a Healthy Van Lifestyle (Hardcover)
Kristine Hudson
R579 Discovery Miles 5 790 Ships in 10 - 15 working days
Proceedings of the 6th International Conference of Arte-Polis - Imagining Experience: Creative Tourism and the Making of Place... Proceedings of the 6th International Conference of Arte-Polis - Imagining Experience: Creative Tourism and the Making of Place (Hardcover, 1st ed. 2017)
Christopher Silver, Lenia Marques, Himasari Hanan Ing, Indah Widiastuti
R5,643 Discovery Miles 56 430 Ships in 10 - 15 working days

This book includes papers presented at the 6th Arte-Polis International Conference. The theme of the conference was "Imagining Experiences: Creative Tourism and the Making of Place", and the book brings together studies based on lessons-learned, research and critical reviews related to creative tourism and reflections on placemaking. Covering a broad range of topics, including cultural and experiential perceptions of landscape, sustainable design, urban and rural planning, traditional and vernacular environment, public realm, thematic tourism, as well as heritage preservation and management, it discusses how issues of tourism shape our understanding of and discourse on architecture and landscapes. The book serves as an invitation to more participatory and polyphonic dialogues in the field of architecture, art and planning.

Global Perspectives on Service Science: Japan (Hardcover, 1st ed. 2016): Stephen K. Kwan, James C Spohrer, Yuriko Sawatani Global Perspectives on Service Science: Japan (Hardcover, 1st ed. 2016)
Stephen K. Kwan, James C Spohrer, Yuriko Sawatani
R4,549 R3,687 Discovery Miles 36 870 Save R862 (19%) Ships in 12 - 19 working days

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan's perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows: * Foundations of Service Science and the service industry sector * Public/Private sector partnerships, policies, trade in services, future prospects * Contributions from science, social science, management, engineering, design as well as industry sector perspectives * Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design * Education and workforce development * Case studies from practice, research and educational community * Future Directions in Japan This book includes three Forewords written by key leaders in Service Science:* Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan) * Yasuhiro Maeda (Director, Service Affairs Policy Division METI) * Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

Liminality and Critical Event Studies - Borders, Boundaries, and Contestation (Hardcover, 1st ed. 2020): Ian R. Lamond,... Liminality and Critical Event Studies - Borders, Boundaries, and Contestation (Hardcover, 1st ed. 2020)
Ian R. Lamond, Jonathan Moss
R3,137 Discovery Miles 31 370 Ships in 10 - 15 working days

This book explores and challenges the concept and experience of liminality as applied to critical perspectives in the study of events. It will be of interest to researchers in event studies, social and discursive psychology, cultural and political sociology, and social movement studies. In addition, it will provide interested general readers with new ways of thinking and reflecting on events. Contributing authors undertake a discussion of the borders, boundaries, and areas of contestation between the established social anthropological concept of liminality and the emerging field of critical event studies. By drawing these two perspectives closer together, the collection considers tensions and resonances between them, and uses those connections to enhance our understanding of both cultural and sporting events and offer fresh insight into events of activism, protest, and dissent.

Vintage Wedding Guest Book, Love Hearts, Wedding Guest Book, Bride and Groom, Special Occasion, Love, Marriage, Comments,... Vintage Wedding Guest Book, Love Hearts, Wedding Guest Book, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Well Wish's, Wedding Signing Book (Hardback) (Hardcover)
Lollys Publishing
R619 Discovery Miles 6 190 Ships in 10 - 15 working days
Vintage Wedding Guest Book, Wedding Guest Book, Our Wedding, Bride and Groom, Special Occasion, Love, Marriage, Comments,... Vintage Wedding Guest Book, Wedding Guest Book, Our Wedding, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Well Wish's, Wedding Signing Book (Hardback) (Hardcover)
Lollys Publishing
R619 Discovery Miles 6 190 Ships in 10 - 15 working days
Manhatten Hotels 1880-1920 (Hardcover): Jeff Hirsh Manhatten Hotels 1880-1920 (Hardcover)
Jeff Hirsh
R723 Discovery Miles 7 230 Ships in 12 - 19 working days
What Remains? - Life, Death and the Human Art of Undertaking (Hardcover): Rupert Callender What Remains? - Life, Death and the Human Art of Undertaking (Hardcover)
Rupert Callender
R571 R510 Discovery Miles 5 100 Save R61 (11%) Ships in 12 - 19 working days

'This isn’t a grisly book; it is sharp, angry, punchily philosophical and often funny. It basically invents a new type of lifestyle aspiration: deathstyle.' The Times 'Callender’s joyous, thought-provoking book is an account of how his own early encounters with bereavement led to him becoming a new kind of undertaker.' Daily Mail 'Part memoir, part rant against the traditional funeral business, part manifesto, part just musing on death and facing it with compassion and courage. It’s lovely and thoughtful and may make you rethink a few things.' The Guardian ‘This book is a great work of craft and beauty.’ Salena Godden ‘This compelling personal story of a pioneering punk undertaker is a moving revelation.’ Love Reading ‘Inspiring and unforgettable.’ John Higgs, author of William Blake vs the World Death has shown me...the unbreakable core of love and courage that lies at the heart of what it means to be human. Ru Callender wanted to become a pioneering undertaker in order to offer people a more honest experience than the stilted formality of traditional ‘Victorian’ funerals. Driven by raw emotion and the unresolved grief of losing his own parents, Ru brought an outsider, ‘DIY’ ethos to the business of death, combined with the kinship and inspiration he found in rave culture, social outlaws and political nonconformists. Ru has carried coffins across windswept beaches, sat in pubs with caskets on beer-stained tables, helped children fire flaming arrows into their father’s funeral pyre, turned modern occult rituals into performance art and, with the band members of the KLF, is building the People’s Pyramid of bony bricks in Liverpool – all in the name of creating truly authentic experiences that celebrate those who are no longer here and those who remain. Radical, poignant, unflinchingly real and laugh-aloud funny, What Remains? will change the way you think about life, death and the human experience.

Development of China's Cultural Industry (Hardcover, 1st ed. 2019): Chang Jiang, Jialian Li, Tao Xu, Haijun Yang Development of China's Cultural Industry (Hardcover, 1st ed. 2019)
Chang Jiang, Jialian Li, Tao Xu, Haijun Yang
R2,876 Discovery Miles 28 760 Ships in 10 - 15 working days

The book offers a detailed introduction to contemporary Chinese culture industry development. It starts with an analysis of the historical aspects and the contextual background rooted in the Reform & Opening-up policy. The second part discusses the development from the perspective of reality and introduces the different production modes for the country's most influential culture industries, since these are a unique feature of culture industry development in China. Lastly, the book clearly shows the strengths and weaknesses of culture industry development in China by comparing it with that of other countries against the backdrop of globalization.

On Top of The World - A Life's Education Through Travel and Adventure (Hardcover, 2nd ed.): Paul J. Foster On Top of The World - A Life's Education Through Travel and Adventure (Hardcover, 2nd ed.)
Paul J. Foster
R755 Discovery Miles 7 550 Ships in 10 - 15 working days
Digital Entertainment as Next Evolution in Service Sector - Emerging Digital Solutions in Reshaping Different Industries... Digital Entertainment as Next Evolution in Service Sector - Emerging Digital Solutions in Reshaping Different Industries (Hardcover, 1st ed. 2023)
Subhankar Das, Saikat Gochhait
R4,569 Discovery Miles 45 690 Ships in 12 - 19 working days

The book showcases research on digital entertainment solutions in different sectors. In recent years, digital media have evolved to include bandwidth-rich, smart, and connected platforms accessed via computers, tablets, smart phones, social media, and video game consoles. The high connectivity and vast processing capacity of these platforms have allowed for platform-agnostic, streaming, always-on, entertainment-on-demand consumption of digital content in a way distinct from traditional models of entertainment consumption. Moving beyond the unilateral delivery of content, with fixed positions of the entertainers and the entertained, digital entertainment is now dynamically generated by users and providers, blurring the boundary between producers and consumers of entertainment. With the increasing accessibility of multimodal media that surround audiences with sensory-rich information, digital entertainment is becoming more immersive.

Pain Free Dental Deals - An Entrepreneurial Dentist's Guide To Buying, Selling, and Merging Practices (Hardcover): William... Pain Free Dental Deals - An Entrepreneurial Dentist's Guide To Buying, Selling, and Merging Practices (Hardcover)
William S Barrett, Casey Gocel; Foreword by Fred Joyal
R721 Discovery Miles 7 210 Ships in 12 - 19 working days
Mastering Hospitality - A Luxury Hotelier's Guide To Career and Leadership Success (Hardcover): Iwan Dietschi Mastering Hospitality - A Luxury Hotelier's Guide To Career and Leadership Success (Hardcover)
Iwan Dietschi
R984 R845 Discovery Miles 8 450 Save R139 (14%) Ships in 10 - 15 working days
Palace Hotel (Hardcover): Richard Harned Palace Hotel (Hardcover)
Richard Harned
R781 R686 Discovery Miles 6 860 Save R95 (12%) Ships in 10 - 15 working days
Energy Footprints of the Bio-refinery, Hotel, and Building Sectors (Hardcover, 1st ed. 2019): Subramanian Senthilkannan Muthu Energy Footprints of the Bio-refinery, Hotel, and Building Sectors (Hardcover, 1st ed. 2019)
Subramanian Senthilkannan Muthu
R2,873 Discovery Miles 28 730 Ships in 10 - 15 working days

This book deals with the energy footprints of biorefineries and the hotel and buildings sector. It presents footprint case studies, which include background information, methodological frameworks, assessment checklists, calculation tools and techniques, applications, challenges and limitations. It also discusses the application of each indicator/framework in various industrial sectors and the associated challenges, along with outlooks for the future. Consumption and conservation of energy are key elements in any industry's sustainability strategy.

The Design Imperative - The Art and Science of Design Management (Hardcover, 1st ed. 2019): Steven Chen The Design Imperative - The Art and Science of Design Management (Hardcover, 1st ed. 2019)
Steven Chen
R3,643 Discovery Miles 36 430 Ships in 10 - 15 working days

This book examines how to optimize design management processes in order to produce innovation within organizations. It first looks at how to harvest a culture of design and then examines topics specific to product and service design. Individual chapters provide anecdotes drawn from leading design-oriented firms, and best practices based on cutting-edge, scientific research. This book's unique blend of theory and application will offer students, scholars, and managers valuable insight on how organizations can revolutionize their design processes and leverage their approach to create groundbreaking products and services.

Strategic Management for Tourism and Hospitality (Hardcover): Donald Peterson Strategic Management for Tourism and Hospitality (Hardcover)
Donald Peterson
R3,522 R3,184 Discovery Miles 31 840 Save R338 (10%) Ships in 10 - 15 working days
Eurasian Business Perspectives - Proceedings of the 25th Eurasia Business and Economics Society Conference (Hardcover, 1st ed.... Eurasian Business Perspectives - Proceedings of the 25th Eurasia Business and Economics Society Conference (Hardcover, 1st ed. 2020)
Mehmet Huseyin Bilgin, Hakan Danis, Ender Demir, Meltem S. Ucal
R4,406 Discovery Miles 44 060 Ships in 10 - 15 working days

This volume of Eurasian Studies in Business and Economics presents selected theoretical and empirical papers from the 25th Eurasia Business and Economics Society (EBES) Conference, held in Berlin, Germany, in May 2018. Covering diverse areas of business and management from different geographic regions, the book focuses on current topics such as consumer engagement, consumer loyalty, travel blogging, and AirBnB's marketing communication strategy, as well as healthcare project evaluation and Industry 4.0. It also includes related studies that analyze accounting and finance aspects like bank reliability and the bankruptcy risks of equity crowdfunding start-ups.

Yellow Tourism - Crime and Corruption in the Holiday Sector (Hardcover, 1st ed. 2019): Alexis Papathanassis, Stavros Katsios,... Yellow Tourism - Crime and Corruption in the Holiday Sector (Hardcover, 1st ed. 2019)
Alexis Papathanassis, Stavros Katsios, Nicoleta Ramona Dinu
R3,635 Discovery Miles 36 350 Ships in 10 - 15 working days

This book presents the latest research and novel case studies on crime and corruption in the tourism and hospitality industry. It approaches tourism as both a globalised business impacting the livelihood of millions of people, and a highly challenging field of action for national legislators and law enforcement agencies. The global nature and ubiquity of tourism, as well as the core elements of the holiday experience - such as interactions with unknown environments and places, a care-free mind-set, novelty-seeking behaviour and anonymity - render it highly susceptible to victimisation, crime and corruption. Accordingly, the book addresses a comprehensive set of emerging issues, including: conflict and fraud during holidays; criminal and negligence offences at tourists' expense; exploitation and mistreatment of service workers; deterioration of heritage, cultural and natural resources; and securitisation of tourism.

Implementation and Integration of Information Systems in the Service Sector (Hardcover): John Wang Implementation and Integration of Information Systems in the Service Sector (Hardcover)
John Wang
R5,128 Discovery Miles 51 280 Ships in 10 - 15 working days

With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilise new theories, technologies, models, and methods in order to discover effective functions in this area.

Priceless - Beyond Customer Care to Customer Delight (Hardcover): Charles Decker Priceless - Beyond Customer Care to Customer Delight (Hardcover)
Charles Decker
R559 R514 Discovery Miles 5 140 Save R45 (8%) Ships in 10 - 15 working days
Guest/Visitors Book with Comments (Hardcover): Angelis Publications Guest/Visitors Book with Comments (Hardcover)
Angelis Publications
R583 R537 Discovery Miles 5 370 Save R46 (8%) Ships in 10 - 15 working days
#OURWEDDING, Wedding Guest Book, Our Wedding, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Well... #OURWEDDING, Wedding Guest Book, Our Wedding, Bride and Groom, Special Occasion, Love, Marriage, Comments, Gifts, Well Wish's, Wedding Signing Book(Hardback) (Hardcover)
Lollys Publishing
R619 Discovery Miles 6 190 Ships in 10 - 15 working days
Customization-Oriented Design of Product-Service System (Hardcover, 1st ed. 2019): Wenyan Song Customization-Oriented Design of Product-Service System (Hardcover, 1st ed. 2019)
Wenyan Song
R3,420 Discovery Miles 34 200 Ships in 12 - 19 working days

This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.

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