Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses. Innovations in Services Marketing and Management: Strategies for Emerging Economies presents insights into marketing strategies and tactical perspectives in both large and small enterprises. The chapters in this book explore case studies, contemporary research, and theoretical frameworks in effective business management, providing students, academicians, researchers, and managers with the resources and insight necessary to identify key trends in emerging economies and build the next generation of innovative services.

The provision of services in both public and private sectors has increased dramatically over the last decade and a half. Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow. Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce. As this reference includes real world examples of selected cases, it will give readers the tools to utilize the knowledge and techniques needed to succeed in their careers. The perspectives gained from this volume will engage innovations of service and increased value wherever people interact with each other with resources and technology.

Thomas D. Wilson's Charleston and Savannah is the first comprehensive history of Charleston and Savannah in a single volume that weaves together the influences and parallels of their intrinsic stories. As two of the earliest English-speaking cities founded in America, Charleston and Savannah are among the nation's top historic sites. Their historic characters, which attract millions of visitors each year, are each a rich blend of cultural, environmental, and socioeconomic elements. Yet even with this popularity, both cities now face a challenge in preserving their authentic historic character, natural beauty, and environmental quality. Wilson charts the ebb and flow of the progress and development of the cities using various through lines running within each chapter, constructing an overall character assessment of each. Wilson charts the economic rise of these port cities, beginning with their British foundations and transatlantic trade in the colonies through to their twentieth-century economic declines and resurgences. He examines the cultural and economic aspects of their Lowcountry landscapes and their evolution as progress and industrialization made their mark. Employing both quantitative and qualitative methodologies in his comparisons of the two cities, he considers their histories, natural landscapes, weather patterns, economies, demographics, culture, architecture, city planning, and infrastructure. While each has its own civic and cultural strengths and weaknesses, both are positioned as historically significant southern cities, even as they assess aspects of their problematic pasts.

This book explores the understanding, description, and measurement of the physical, sensory, social, and emotional features of motorcycle and bicycle journey experiences in tourism. Novel insights are presented from an original case study of these forms of tourism in the Sella Pass, a panoramic road close to the Dolomites UNESCO World Heritage Site. A comprehensive mixed-methods strategy was employed for this research, with concurrent use of quantitative and qualitative methods including documentation and secondary data analysis, mobile video ethnography, and emotion measurement. The aim was to create a holistic knowledge of the features of journey experiences and a new definition of the mobility space as a perceptual space. The book is significant in that it is among the first studies to explore the concept of journey experiences and to develop an interdisciplinary theoretical foundation of mobility spaces. It offers a comprehensive understanding and a benchmarking of the features of motorcycling and cycling journey experiences, a deeper market knowledge on motorcycling and cycling tourists, and a set of tools, techniques, and recommendations for future research on tourist experiences.

An Officer of the Most Excellent Order of the British Empire ( a class of knighthood). Tremain spent the 17 years before 1989 running Boston's historic Copley Plaza Hotel. He used his international contacts and social and business acumen to turn the Copley from a faltering property into a lucrative draw for the prosperous and photogenic. Tremain became a celebrity. He had a television show called Words and Music and interviewed many famous people including Luciano Pavarotti, Sebastian Cabot, Peter Falk, Elizabeth Taylor and the author, Thornton Wilder. His Cannes townhouse on the French Riviera even appeared on television's "Lifestyles of the Rich and Famous." In October, 2009 Tremain hosted a television show on WXEL in the Palm Beaches entitled "Meet the Chef." Harking back to the interview with the Serendipity Editor of the Palm Beach Society Magazine, Tremain said, "And a final answer to a question which you haven't asked. What would I still like to do? I would like to publish a book called Without Reservation-a fun look at my experiences in the hotel business. Well, here it is.