Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

The United States is becoming an information-based, service economy with fewer middle-income jobs than in an industrial economy. How does increasing service sector employment affect community income and thus social well-being? This well-documented study assesses the impact of changing levels of employment in the service and manufacturing sectors on the level and distribution of community income. The study includes both analyses of low-wage and high-wage service and manufacturing sectors and analyses of major segments of the service sector, including business services and retail trade. Measures of social well-being include changes in community aggregate income, aggregate wages and salaries, distribution of income within the community, and the community's position in the regional hierarchy. Particular attention is given to differences in impact on rural and urban communities. The book will be of interest to those concerned with rural economic development and issues related to inequality and economic and industrial change.

This casebook provides students and academics in business management and marketing with a collection of case studies on services marketing and service operations in emerging economies. It explores current issues and practices in Asia, across different areas, countries, commercial and non-commercial sectors. This book is important and timely in providing a framework for instructors, researchers, and students to understand the service dynamics occurring in these countries. It serves as an invaluable resource for marketing and business management students requiring insights into the operationalization of services across different geographical areas in Asia. Students will find it interesting to compare and contrast different markets covering important aspects related to services.

Corporate Social Responsibility (CSR) is an important element in creating competitive advantages for enterprises in different sectors. The authors guide readers through the different cases studies in order to present the benchmarking of international standards and CSR initiatives, as well as CSR performance evaluation practices. This book aims to identify current problems that can arise during CSR implementation in manufacturing and services companies. Moreover some best practice examples suitable for the introduction of CSR in the small and medium size companies will be described. The authors show how different stakeholders can benefit from sustainable resource management and pro-social behaviors. This book will be a valuable resource for both academics and practitioners who want to deepen their knowledge of CSR. This scientific monograph has been doubled blind reviewed.

This study is a comparison of postwar productivity data for 34 British and American manufacturing industries. It examines statistical relationships between observed productivity differences and other variables, interpreting the relative influence of these factors on productivity.

This book investigates resource-constrained environments in the tropics and subtropics where people's lives and businesses are affected, and adaptations occur periodically. Constrained environments are unique territories characterised by challenging circumstances, limited land and natural resources. They can be places with a small municipal boundary or cities in which parts around them may be consumed by ocean, bay or mountains. Those places face hard physical boundaries like coastlines and mountains, which in addition to policy decisions that may limit height or density, can also serve to limit capacity for expansion. Successful communities and businesses tend to survive in a changing environment given their strong intuitive and forward-looking adaptations. This book delves into the role of urban planning and design in the promotion of business and adaptations of people and communities. Additionally, the focus takes into account impact analysis and the effects of an expanding populations, including growing migrant flows, and business needs on the built environment of land-constrained territories

Measuring progress in the service sector is closely linked to the ability to develop and implement information systems. As the service sector continues to grow, it is important to investigate what drives the production of intangible goods and overall economic health. Advancing the Service Sector with Evolving Technologies: Techniques and Principles provides a forum for practitioners and researchers to discuss the application of information systems to service creation, modeling, and evolution. Covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services, this collection of research aims to shape future research and promote further growth of the service sector.

This book presents a collection of the latest research in the area of immersive technologies, presented at the International Augmented and Virtual Reality Conference 2018 in Manchester, UK, and showcases how augmented reality (AR) and virtual reality (VR) are transforming the business landscape. Innovations in this field are seen as providing opportunities for businesses to offer their customers unique services and experiences. The papers gathered here advance the state of the art in AR/VR technologies and their applications in various industries such as healthcare, tourism, hospitality, events, fashion, entertainment, retail, education and gaming. The volume collects contributions by prominent computer and social sciences experts from around the globe. Addressing the most significant topics in the field of augmented and virtual reality and sharing the latest findings, it will be of interest to academics and practitioners alike.

As other industries, the global travel and tourism industry has been facing immense challenges and highly visible upheaval since the beginning of the new millennium. The International Tourism Exchange ITB Berlin, the world's leading travel trade show, aims at pinpointing the most important challenges, identifying the trends and offering a platform to solve pressing problems. The ITB Convention Market Trends & Innovations has developed into a centre of excellence and a driving force for the global travel and tourism industry, generating a much needed information platform. This compilation unites the highlights of the convention in articles prepared by renowned professionals and scientists from the industry. Readers may benefit from this comprehensive vision of the developments that are shaping the structure of the global tourism industry today and in the future. This book is indispensable for tourism and travel professionals as well as for academics and students anal- ing current global tourism and travel trends.

Acclaim for the first edition:'This is a well-written, provocative book, featuring much new material, original data analyses and interesting insights. Despite the proliferation of books on various aspects of services, there is nothing quite like it around. In particular, examination of the challenges that the growth of services presents to conventional economics is very valuable.' - Ian Miles, University of Manchester, UK 'This is an intriguing book that contains many interesting ways of conceptualising service from the perspective of economics. It makes a number of important contributions to the academic literature. It is one of the very few books and it might even be the only book to be written by an economist on the economics of services - it is thus a pioneer work and is of value in that it attempts to bring together the work that economists have done on services.' - John Bryson, University of Birmingham, UK Despite the fact that services have overtaken industry in terms of employment and GDP in developed countries, rigorous economic study of the service sector remains seriously neglected. The first edition of The Economics of Services initiated a redress of this oversight. Fully revised and updated, the second edition of this highly acclaimed textbook should be required complimentary reading to mainstream microeconomics textbooks for graduate students of economics and for advanced courses in labor, urban and regional economics, economic geography and economic history. The text emphasizes the distinction between intermediate producer services and final consumer services. Many of the former are traded in global markets much like material goods in general, whilst the markets for consumer services are markedly local. This requires quite different micro-foundations in each case. Other key issues explored include the productivity development and quality of service measurements, as well as the key role of urbanization for service sector growth. The critical issues for the future of the real economy, beyond the financial crisis, are also analyzed in depth. The author illustrates how a better understanding of the nature of the service economy is necessary for policy innovation, with a view to regenerating the welfare state. Contents: Preface Foreword to the Second Edition Part I: The Service Economy in Perspective 1. Two Approaches to Service Sector Definition and Measurement 2. Merit Goods Part II: Microeconomic Foundations 3. Production Cost of Non-storable Goods 4. Distribution Costs of Non-transportable Goods 5. The Basic Trade-off and the Resulting Market Areas 6. Market Forms and Competition 7. Supply and Demand at the System Level 8. Welfare Economics 1: Towards A-Efficiency 9. Welfare Economics 2: Towards X-Efficency Part III: Urbanisation and Service Sector Development 10. Unprecedented Rise in the Standard of Living 11. Structural Change of the Economy 12. Urban Service Industries Before the Private Car 13. Mass Motoring, Enlargement of Service Markets and Urban Sprawl 14. Towards Sustainability of the Service Sector Part IV: Public Policy Towards Services 15. Trust in Economic Growth Cannot Replace Allocation Policy 16. Is Cost Benefit Analysis the Answer? 17. Towards Social Balance 18. Increased Employment for Absolute Want Satisfaction 19. The Financial Challenge 20. Summary and Conclusions References Index