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Books > Business & Economics > Industry & industrial studies > Service industries > General
Hospitality: a social lens follows on from the unique contribution
made by In Search of Hospitality: theoretical perspectives and
debates. It progresses debate, challenges the boundaries of ways of
knowing hospitality, and offers intellectual insights stimulated by
the study of hospitality.
The contributing authors provide tangible evidence of continuing
advancement and development of knowledge pertaining to the
phenomenon of hospitality. They draw on the richness of the social
sciences, taking host and guest relations as a means of studying
in-group and out-group relations with and between societies. The
chapter contributors represent a multi-disciplinary, international
grouping of leading academics with expertise in hospitality
management and education, human resource management, linguistics,
modern languages, gastronomy, history, human geography, art,
architecture, anthropology, and sociology. Each lends their
expertise to apply as a social lens through which to view, analyse,
and explore hospitality within a range of contexts. Through this
process novel ways of interpreting, knowing and sense-making emerge
that are captured in the final chapter of the book, and have
informed future research themes which are explored.
*Promotes debate, challenges boundaries and offers insights into
the study of hospitality
*Muli-disciplinary and international contributors
*An excellent reference for researchers interested in the sociology
within the hospitality and tourism industries
Education Matters presents in one volume many of Alan B. Krueger's
contributions to the economics of education. This invaluable
collection of papers, based on his groundbreaking research from the
1990s, has been published in a wide range of professional outlets
and has influenced public policy and research in the US and
throughout the world. The book opens with an introductory essay
explaining the importance of the study of the economics of
education as well as providing an overview of the book. The author
then goes on to discuss and analyse the important topics in the
economics of education, including the economic pay off from
attending school for longer, the return to investments in school
resources, causes of the increased pay off to education, the
contribution of education to economic growth, and racial
differences in school quality and their consequences. The final
chapter provides a framework for evaluating schools. This
fascinating collection of work, from a writer at the forefront of
economics and educational research, will be warmly welcomed by
academics in the areas of human capital, economics and public
policy, as well as by educational policymakers.
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Guest Book (HARDCOVER), Party Guest Book, Birthday Guest Comments Book, House Guest Book, Retirements Party Guest Book, Vacation Home Guest Book, Special Events & Functions
- For parties, birthdays, anniversaries, retirement parties, events, gatherings, functions, housewarmings, commemorations, special occasions
(Hardcover)
Angelis Publications
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R583
R537
Discovery Miles 5 370
Save R46 (8%)
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Ships in 10 - 15 working days
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Guest Book, Guests Comments, Visitors Book, Vacation Home Guest Book, Beach House Guest Book, Comments Book, Visitor Book, Nautical Guest Book, Holiday Home, Retreat Centres, Family Holiday Guest Book (Hardback)
(Hardcover)
Lollys Publishing
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R619
Discovery Miles 6 190
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Ships in 10 - 15 working days
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Major challenges for life insurance companies have been posed by an
unprecedented wave of mergers and acquisitions in the insurance
industry and the emergence of non-traditional competitors such as
banks, mutual fund companies and investment advisory firms. This is
the first book to analyze the determinants of firm performance in
the life insurance industry by identifying the best practices'
employed by leading insurers to succeed in this dynamic business
environment. The book draws upon data from insurer financial
statements as well as upon an extensive survey of life insurer
management practices and strategic choices in distribution systems,
information technology, mergers and acquisitions, human resources
and financial strategies. Generic strategies such as cost
leadership, customer focus, and product differentiation are
analyzed as well as strategic practices specific to the insurance
industry. Best practices are identified by measuring the economic
efficiency of insurers and by comparing firms across the industry.
Both cost and revenue efficiency are measured relative to best
practice efficient frontiers consisting of the industry's dominant
life insurance firms. Economies of scale and the effects of mergers
and acquisitions on efficiency are also analyzed. Financial
strategies are examined with specific reference to pricing policy,
valuation of assets and liabilities, and the current state of
firm-level risk management systems. The benchmarks established are
the result of extensive fieldwork that identifies key financial
risks and methodologies to both measure and manage them at the firm
level. The results discussed in the book indicate that firm
performance is significantly correlated with management practices
and strategic choices. Thus, life insurers can improve
profitability by adopting optimal combinations of strategies. The
book contains important new material on the effects of strategic
choices in product distribution systems, information technology,
mergers and acquisitions, human resources, and financial risk
management policies. In the area of efficiency, the methodology
provides a new approach for identifying peer groups of insurers and
measuring the performance of individual insurers relative to their
peer group. On the topics of risk and pricing, new insights are
offered relative to current methodologies and in regard to areas
where improvement is clearly warranted. The book concludes with an
analysis of the future opportunities and challenges in the life
insurance industry facing managers, and the strategic options
available to them to cope with these changes.
Countries establish defence industries for various reasons. Chief
among these are usually a concern with national security, and a
desire to be as independent as possible in the supply of the
armaments which they believe they need. But defence industries are
different from most other industries. Their customer is
governments. Their product is intended to safeguard the most vital
interests of the state. The effectiveness of these products (in the
real, rather than the experimental sense) is not normally tested at
the time of purchase. If, or when, it is tested, many other factors
(such as the quality of political and military leadership) enter
into the equation, so complicating judgments about the quality of
the armaments, and about the reliability of the promises made by
the manufacturers. All of these features make the defence sector an
unusually political industrial sector. This has been true in both
the command economies of the former Soviet Union and its
satellites, and in the market or mixed economies of the west. In
both cases, to speak only a little over-generally, the defence
sector has been particularly privileged and particularly protected
from the usual economic vicissitudes. In both cases, too, its
centrality to the perceived vital interests of the state has given
it an unusual degree of political access and support.
This book provides a holistic analysis of South Korea's strategic
use of mega-events in its modern development. It examines the
Summer Olympics (1988), the World Expo (1993), the FIFA World Cup
(2002), and the Winter Olympics (2018) over the past 30 years of
the country's rapid growth, and across varying stages of economic
and political development. It explains how mega-events helped to
secure South Korea's position on the international stage, boost
nationalism, propel economic growth in export-oriented national
companies, and build cities that accommodate - as well as represent
- South Korea's progress. It thereby highlights the broader
implications for today's global phenomenon of increasing reliance
on mega-events as a catalyst for development, while the criticism
that mega-events do more harm than good proliferates. The book is
ideal for academics, policymakers, and those with an interest in
mega-events and their role in the development of non-western
countries.
Graduates undertaking the RICS Assessment of Professional
Competence (APC) often find that, in addition to the general
information provided by the RICS, guidance is needed on specific
areas of their work as general practice surveyors. How to Pass the
APC: Essential Advice for General Practice Surveyors has been built
around the needs of general practice surveyors, and guides you
through the APC process in line with your own competencies -
including valuation, marketing, landlord and tenant, estate
management, rating, and planning and development work, together
with more specialist areas. The author highlights the essentials,
showing you how to approach the presentation and interview,
providing a bank of examples of real APC questions, together with
illustrative responses to demonstrate how the interview process
works. Accessible and easy to use, this book gives you
comprehensive coverage of the fundamental elements and is a must
read for anyone taking the APC.
In today's knowledge-based economy, service professionals, such as
consultants, lawyers, accountants, architects, advertising
agencies, IT specialists, and financial advisors, face a dazzling
array of opportunities and challenges. In order to compete
effectively, they need a disciplined approach for detecting market
shifts, harnessing their competitive advantages, and developing
service offerings that will attract the most profitable clients.
Drawing from a five-year study covering thousands of firms, Suzanne
Lowe presents the three building blocks of a market-driven
infrastructure--looking out, digging deeper, and embedding
innovation--and identifies eleven core skills that any service firm
can apply to master the marketplace and achieve lasting competitive
success. Integrating insights from the fields of marketing, service
management, planning, and entrepreneurship, and showcasing the
successful strategies of such firms as Towers Perrin, DDB
Worldwide, and Egon Zehnder International, Lowe shows service
professionals how to gather intelligence about their clients,
competitors, and marketplace; promote a market-driven culture
throughout the organization; and engage in continuous research and
development to introduce new services. Mastering these skills will
enable readers to be better prepared to face changes in the market,
and make decisive, informed decisions about opportunities that will
prove right in the long term.
"Service Design and Delivery" provides a comprehensive overview
of the increasingly important role played by the service industry.
Focusing on the development of different processes employed by
service organizations, the book emphasizes management of service in
relation to products. It not only explores the complexity of this
relationship, but also introduces strategies used in the design and
management of service across various sectors, highlighting where
tools, techniques and processes applicable to one sector may prove
useful in another. The implementation methods introduced in the
book also illustrate how and why companies can transform themselves
into service organizations.
While the book is primarily intended as a text for
advanced-level courses in service design and delivery, it also
contains theoretical and practical knowledge beneficial to both
practitioners in the service sector and those in manufacturing
contemplating moving towards service delivery.
'Empowerment: HR strategies for service excellence' shows managers
and students the importance of empowerment as part of human
resource strategy. It provides a critical perspective of this
established vital management technique, identifying factors that
will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment
can:
* enable organizations to gain commercial and competitive
advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and
enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case
studies from companies such as McDonalds, TGI Fridays and Harvester
Restaurants to build a picture of empowerment of service employees
in context, illustrating how different forms of empowerment are
employed and different working arrangements are practiced.
A well-established and proven management technique
Empowerment as a vital part of HR Strategy
International industry case studies
First published in 2000. Over the past two decades, the service
sector have increased dramatically and now occupy the largest share
of the economy of advanced industrial societies. Certain business
services are regularly cited as evidence for the emergence of a
"knowledge economy". In this pioneering book, leading researchers
in the fields of service industries and innovation studies
investigate the reasons for the growth of the service sectors and
this emergent knowledge economy. Drawing on material as diverse as
macroeconomic statistics and firm-level case studies, the
contributors demonstrate that services are often important
innovators in their own right, as well as contributing to
innovation and economic performance in their user industries. The
question of how far services are special cases, and what specific
processes and trajectories characterize their innovative activity
is treated systematically. Additionally, a variety of original
analyses and information resources are presented. This book should
be of value to the student of the modern industrial society, to
those seeking to forge policies appropriate to the new context of
economic development, and to researchers who are confronting the
challenges of the knowledge economy.
This book demonstrates how to successfully manage and lead
healthcare institutions by employing the logic of business model
innovation to gain competitive advantages. Since clerk-like
routines in professional organizations tend to overlook patient and
service-centered healthcare solutions, it challenges the view that
competition and collaboration in the healthcare sector should not
only incorporate single-end services, therapies or diagnosis
related groups. Moreover, the authors focus on holistic business
models, which place greater emphasis on customer needs and put
customers and patients first. The holistic business models approach
addresses topics such as business operations, competitiveness,
strategic business objectives, opportunities and threats, critical
success factors and key performance indicators.The contributions
cover various aspects of service business innovation such as
reconfiguring the hospital business model in healthcare delivery,
essential characteristics of service business model innovation in
healthcare, guided business modeling and analysis for business
professionals, patient-driven service delivery models in
healthcare, and continuous and co-creative business model creation.
All of the contributions introduce business models and strategies,
process innovations, and toolkits that can be applied at the
managerial level, ensuring the book will be of interest to
healthcare professionals, hospital managers and consultants, as
well as scholars, whose focus is on improving value-generating and
competitive business architectures in the healthcare sector.
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Guest Book, Visitors Book, Guests Comments, Holiday Home, Beach House Guest Book, Comments Book, Nautical Guest Book, Bed & Breakfast, Retreat Centres, Visitor Book, Vacation Home Guest Book, Family Holiday Guest Book (Hardback)
(Hardcover)
Lollys Publishing
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R619
Discovery Miles 6 190
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Ships in 10 - 15 working days
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'Public House & Beverage Management' provides students with a
practical guide to the management aspects of the licensed trade
industry. 'Public House & Beverage Management' introduces
students to: * Key players * Variations in service offer * Types of
management arrangement (managed, leased, tenanted, franchise,
freehouse) * Customers and segments * Labour markets and employees
* Key elements in the business units * Retailing skills. The
combined experiences of the authors are reflected in the text, as
between them they have a vast range of experience as: publican,
hotelier, chef and sommelier. Enhanced by this is their teaching
and research covering food service, cellar management, marketing
and wines and spirit education.
Tourism Reassessed: Blight or blessing? provides a balanced
assessment of the effects of tourism on 20th century life and
evaluates its significance in international relations. Inspired by
Sir George Young's book, Tourism: Blessing or blight?, published 25
years ago, this book places tourism firmly within its wider
context. Tourism Reassessed sees tourism as: * A factor of
international relations * A facet of the global economic order It
takes a new approach by examining the place of tourism in the
global political economy, analysing both how far it is shaped by
the political-economic system and its own role in shaping that
system. Tourism Reassessed is ideal for educators and researchers
in tourism and all those studying or interested in the subject.
Policy makers in governments and international and national
organizations in tourism and related fields will find this
essential reading.
This book is compilation of different analytics and machine
learning techniques focusing on the tourism industry, particularly
in measuring the impact of COVID-19 as well as forging a path ahead
toward recovery. It includes case studies on COVID-19's effects on
tourism in Europe, Hong Kong, China, and Singapore with the
objective of looking at the issues through a data analytical lens
and uncovering potential solutions. It adopts descriptive
analytics, predictive analytics, machine learning predictive
models, and some simulation models to provide holistic
understanding. There are three ways in which readers will benefit
from reading this work. Firstly, readers gain an insightful
understanding of how tourism is impacted by different factors, its
intermingled relationship with macro and business data, and how
different analytics approaches can be used to visualize the issues,
scenarios, and resolutions. Secondly, readers learn to pick up data
analytics skills from the illustrated examples. Thirdly, readers
learn the basics of Python programming to work with the different
kinds of datasets that may be applicable to the tourism industry.
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