On the occasion of its 15th anniversary this coffee-table book reveals the work of A-tipica, an events agency which is a pioneer in wedding planning in Spain. Thanks to the experience it has amassed over these years A-tipica stands out for its capacity to support and advise couples during their wedding preparations. Its slogan is "we're your accomplice" because they adapt to each client's taste while managing to allocate their budget in a balanced fashion. They design, produce and coordinate magical events with sophistication, taking care of even the tiniest details and giving each wedding a unique style. Everything is planned, from the venue to the flowers, so that the future married couple can enjoy themselves and relax in the most unforgettable moment in their lives. This book offers an overview of A-tipica's legacy, a photographic survey of countless weddings where elegance, sophistication and savoir-faire reign.

Athletic Director's Desk Reference, Second Edition With HKPropel Access, is the most comprehensive resource available for collegiate and high school athletic administrators. Expert leadership advice and practical tools guide administrators in successfully navigating increasingly complex roles in athletic programs of any size. With more than 75 combined years of experience as athletic program administrators, coaches, and consultants, the authors deliver an engaging narrative and professional insights for athletic directors of all levels. The modern demands on athletic programs and evolving safety and culture issues are reflected in this updated edition, with new content on Title IX compliance, social media communications, planning tools for budgets, cost-saving strategies, revenue generating opportunities, student-athlete mental health, concussion protocols, athletes' rights, Esports, and more. Offering a solid foundation of information every athletic director needs to know, plus clear advice on day-to-day operations, this essential resource can be used as an immediate practical guide through the real-world issues typically encountered by every athletic director. An extended table of contents provides an outline of the book elements so athletic directors can quickly find relevant tools within the book and easily reference the corresponding online materials, enabling administrators to confront issues and lead with confidence. Throughout the book, management tips deliver professional advice, foundational information, problem-solving strategies, and suggestions for management of employees, programs, events, and facilities. Planning tools provide specific steps and considerations to take when developing strategic plans, action plans, professional development plans, and governance systems. More than 300 documents are delivered through HKPropel. These valuable time-saving resources can be downloaded and customized to suit the needs of any athletic program. Educational resources can be used for teaching and motivating staff, campus constituents, volunteers, and student athletes. Evaluation instruments and risk assessments help today's athletic administrators assess job performance, evaluate program contents, identify risks, and prevent litigation. Policies and forms are easily modified, enabling athletic directors to produce effective policies and procedures that meet their unique needs while saving significant time. The advice and tools in Athletic Director's Desk Reference allow professionals to turn theory into immediate practice. The book addresses all the various policy, procedure, and system needs required for becoming an efficient and effective athletic director overseeing a successful athletic program. Note: A code for accessing HKPropel is included with all new print books.

In the spring of 1939, with the Second World War looming, two determined twenty-four-year-olds, Heather Jenner and Mary Oliver, decided to open a marriage bureau. They found a tiny office on London's Bond Street and set about the delicate business of match-making. Drawing on the bureau's extensive archives, Penrose Halson - who many years later found herself the proprietor of the bureau - tells their story, and those of their clients. We meet a remarkable cross-section of British society in the 1940s: gents with a 'merry twinkle', potential fifth-columnists, nervous spinsters, isolated farmers seeking 'a nice quiet affekshunate girl' and girls looking 'exactly' like Greta Garbo and Vivien Leigh, all desperately longing to find 'The One'. And thanks to Heather and Mary, they almost always did just that. A riveting glimpse of life and love during and after the war, Marriages Are Made in Bond Street is a heart-warming, touching and thoroughly absorbing account of a world gone by.

More than ever, organisations are facing a data avalanche from various sources, be they in electronic or hard copy format. How an organisation manages this ever-increasingly important resource - data - can benefit or hinder its ability to achieve its objectives. Creating and Managing a CRM Platform for Your Organisation not only covers how the principles of data management, including data quality and data security, can be applied to an organisation's customer relationship management (CRM) platform, but also highlights how aspects of data management, marketing and technology are needed to operate, develop and manage a CRM platform in order to carry out tasks such as reporting and analysis, developing data plans, undertaking data audits, data migrations and campaign mailings which will result in an organisation using data effectively in order to achieve its goals and objectives. The issues and topics covered apply to all organisations that use a CRM platform and the data it contains as part of their business activities, regardless of the industry sector or size of the organisation. A comprehensive overview of the practices that can be effectively implemented when managing a CRM platform, this book is essential reading for professionals involved in the administration of the CRM platform within their organisation and data management.

The tourism industry continues to evolve as people's interests have changed. There has been a shift in the type of experiences sought when people travel. One of the reasons behind this is the desire for travelers to be more engaged as they travel and get to know a community through their culture and heritage. Tourists are craving authenticity. In an environment of chain restaurants, hotels, and stores people are seeking the differences of what communities offer. This book will be a guide to how a community can sustainably develop their cultural and tourism resources in order to attract and retain the sought- after cultural and heritage tourist.

Golf Turf Management provides information on major agronomic and economic topics related to building and maintaining a viable golf course. The book features basic and applied information on available grasses including selection and use; applied turfgrass physiology; soils and soil amendments; environmental concerns; and comprehensive information on turfgrass physiology, plant nutrition, turf fertilizers, and water management. It discusses managing turf diseases, insects, and weeds; turf cultural practices; managing greens and tees as well as corporate course management strategies. Color photographs throughout illustrate concepts and topics including all major pest problems associated with golf courses and various agronomic practices necessary for successful and profitable course operation. The book suggests strategies to develop best management practices for golf courses including personnel and financial considerations when developing and implementing annual budgets, leasing versus buying equipment, and managing inventory. This book features sixteen chapters organized in a logical sequence conducive for teaching and practical use. Drawing on the author's more than thirty years of experience and research, the author brings together a wealth of information on how to optimize golf turf management and performance. Golf Turf Management is the only complete, up-to-date text dedicated to agronomic practices and personnel management practices necessary for fiscal success.

Gendered Violence at International Festivals is a groundbreaking collection that focusses on this highly important social issue for the first time. Including a diverse range of interdisciplinary studies on the issue, the book contests the widely held notion that festivals are temporal spaces free from structural sexism, inequalities or gender power dynamics. Rather, they are spaces where these concerns are enhanced and enacted more freely and where the experiential environment is used as an excuse or as an opportunity to victim blame and shame. In this emerging and under-researched area, the chapters not only present original work in terms of topics but also in theoretical and methodological approaches. All of the chapters are cross- or interdisciplinary, drawing on gender, sexualities, cultural and ethnicity studies. Studies from a range of highly regarded academics based around the world examine the subject by looking at examples from a wide range of destinations, including Spain, Argentina, Nigeria, Zimbabwe, Australia, Canada and the UK. This significant book progresses understanding and debates about gendered festival experiences and emphasises the symbolic and physical violence often associated with them. This will be of great interest to, undergraduate and postgraduate students and academics in the field of Events Studies. It will also be of use to practitioners or non-profit workers in the festival industries, including festival management organisations and planning committees.

Event Studies is the only book devoted to developing knowledge and theory about planned events. It focuses on event planning and management, outcomes, the experience of events and the meanings attached to them, the dynamic processes shaping events and why people attend them. This title draws from a large number of foundation disciplines and closely related professional fields to foster interdisciplinary theory focused on planned events. This revised edition has been updated to reflect and examine a number of substantial and important new ideas. New to the fourth edition: new sections on the evolution of design theory, management, planning and marketing theory applied to events, sensory stimulation, leadership, and the nature of crises and security issues; new content on critical event studies and what this means for research and practice, the life-cycle model for event programming, and an action plan for how events can be a positive force in sustainable cities; new and additional case studies from a wide range of international events, and reviews of the evolving theory of contemporary research in events studies are included throughout. This will be an invaluable resource for all undergraduate students of events studies throughout their degree programmes.

Events Management provides an introductory overview of the fundamentals in managing events from conception to delivery, highlighting both the theoretical and operational aspects, to prepare students for a career in events management and hospitality. Now in its Third Edition, the authors have included new chapters on Crowd Control and Crowd Dynamic; Expos, Conferences and Conventions; Brand Co-creation and Social Media, and have added new content on contemporary trends like the environmental and social impact of large scale events such as the Olympics. International case studies covering all manner of events are used throughout and include: * The impact of the London 2012 and Rio 2016 Olympic Games * Van Gogh Augmented Reality in Nuenen * Sands EXPO and Convention Center, Las Vegas * Glastonbury Music Festival * Lame Horse Night Club, Russia * The Leeds Caribbean Festival Suitable for Events Management students at Undergraduate and Postgraduate level.

Here is the first book to specifically and comprehensively address the rapid changes and advances in technology in the planning, management, and marketing of meetings and events. The multigenerational trio of authors, including Joe Goldblatt and two of his former students, Seungwon "Shawn" Lee and Dessislava Boshnakova, cover the most important aspects of using technology for today's meetings and events, such as How to harness the power of social media How to use crowdsourcing effectively How to choose appropriate room layout design software How to manage and use guest-generated content How to measure and evaluate your success How to choose meeting registration software How to promote your meeting with blogs, websites, podcasts, and more How to hold virtual meetings and events How to use search engine optimization to advantage The area of meeting and event technology is a fast-growing component of the meetings, incentives, conventions and exhibition (MICE) industry. With a foreword by Corbin Ball, an internationally renowned speaker, consultant and writer in the meetings and events technology field, The 21st Century Meeting and Event Technologies will be an essential resource for hospitality students and business professionals. Faculty may request an examination copy from [email protected]. Please provide your name and title, course title, course start date, current text, number of students, and your institution address.

The geography of services is no longer of local or national significance: it now embraces the international stage. Service industries have enabled, and themselves become participants in, world trade. Although this is not a new role, during the 1980s they have become a much more active ingredient in the process of social and economic change.

New and diversified service products have generated increased consumption, ranging from tourism and leisure, to sophisticated innovations in ways of making finance capital available for corporate growth or production strategies. But there are spatial variations between the world's nations, regions and cities that ensure a highly uneven ability to supply services, and to generate demand. There are contrasts between the developed, less-developed, and post-socialist economies of Eastern Europe, for example, and between major metropolitan areas around the globe in the extent to which they experience the positive (as well as negative) effects of the internationalization of the service economy.

This book examines some explanations for the expanding role of services in the world economy. It is suggested that the resulting patterns are particularly significant for the form and function of the global urban system. The book concludes by reflecting on the future role of services in the world economy: can the trends evident for the 1980s be assumed to shape the evolving geography of services during the 1990s and beyond?

Leadership training is beneficial for the development of every human being, but few leadership models have focused on leadership qualities under service economies. In view of the lack of leadership models designed for service economies, the service leadership model was proposed by the Hong Kong Institute of Service Leadership and Management. To promote service leadership in the growing service economies, there is an obvious need to develop service leadership education for young people, particularly university students who are pillars of society in the future. In this book, the core beliefs and basic assertions of the service leadership model are highlighted, and integration of Western notions of leadership and Chinese philosophies (e.g., Confucian virtues) is attempted. Students are expected to integrate the academic content of the subject with their real life experiences. Finally, several evaluation mechanisms have been used to evaluate the subject. The authors' hope to generate more interest, discussion, and further development of service leadership education within and outside of Hong Kong.

Supply Chain Management (SCM) has been widely researched in numerous application domains in manufacturing and service industries during the last decades. There are several attempts made by researchers and practitioners to appropriately define SCM and its applications. This book is comprised of twelve chapters. Chapter One develops a mathematical model in a four layer supply chain including supplier, manufacturer, distributor and customers using the product life cycle factors to obtain the optimal number of products and the fulfilment of an activity in product life cycle. Chapter Two presents a recent and exhaustive review on important integrated supply chain management problems and the current research on integration between different supply chain management functions. Chapter Three illustrates a comprehensive multi criteria decision making (MCDM) methodology for the selection of a third party logistics service provider. Chapter Four explains the capabilities of Google Spreadsheet as a tool, using its tool inventory distribution management, risk pooling and transhipment at retailer levels for integrated operation of the supply chain. Chapter Five describes the agent-based modelling approach to simulate the interaction and negotiation behaviour of palm oil supply chain (POSC) actors, which attempt to obtain highest added-value, but must consider overall supply chain profitability and sustainability. Chapter Six intends to signify the performance measurement practices in the industries and also presents the need of supply chain performance measurement in textile industry with a case study. In Chapter Seven, a generic method has been developed in order to assist and assess complex supply chain network design and analysis considering different types of uncertainty factors. Chapter Eight proposes a mathematical model to determine the optimal location for a warehouse. Several factors like locations of distributors, nature of demand etc. have been considered to formulate the optimisation model, which has been solved using differential evolution. Chapter Nine is a study of sport-related location and layout strategies as they relate to the location of a firm (i.e.: intermediate variables/functions, superior firm performance). Chapter Ten illustrates the various approaches to implement the green principles by different researchers. The main objective of the green supply chain management (GSCM) approach is to eliminate/ minimise the impact of the GHG emissions into the environment throughout the supply chain process. Chapter Eleven focuses on increasing the supply chain value by looking into the colour, image and typography of water product in influencing customers intention to purchase. Finally, Chapter Twelve aims to investigate scenarios for the new setting of the Center of Sterilized Material (CSMs) health system of Rio de Janeiro, Brazil. To build and evaluate scenarios for the CSMs, an exploratory methodology based on gravity centre approach for location of storage facilities and distribution of materials was adopted.

Given the historical and cultural richness of countries in the Middle East region, as well as the economic development many have exhibited in recent years, tourism planning and development gains much significance for both scholars and practitioners. Turbulence, conflicts and crises exhibited in the area add further dimensions that need to be incorporated in tourism strategies and planning, and taken into consideration by experts at an institutional, corporate and educational level. Furthermore, in order to effectively deal with aspects of sustainability, visions and strategies in the region need to build upon good practices. As a result, a greater understanding is required of the factors influencing decision-making on tourism matters as well as on the impacts and implications of sustainable tourism development. This book, written by an international team of experts, addresses the need to examine tourism development and planning in the Middle East from a sustainability perspective by embracing case studies and examples from the region. Through its collection of chapters, the book considers tourism planning and development from the economic, socio-cultural, environmental and regulatory perspectives of sustainability. Thus, the book advances understandings of the positive and negative impacts of tourism development as well as how turbulence, crisis, synergies and the top-down and bottom-up approaches to tourism development are connected to different problems and implications for local communities, the region and the relationship of the Middle East with the rest of the world. An essential resource for tourism practitioners, decision-makers in private and public organizations, government bodies, and consultants from not only the Middle East, but all those who want an encompassing view of global tourism.

Tourism as a Resource-based Industry presents the conceptual framework of the Norwegian economic geographer Sondre Svalastog and functions as a practical tool for analyzing and identifying resources when working towards a more sustainable tourism industry. Tourism resources and their sustainability are analysed through the lens of a multidisciplinary approach which includes social, economic, cultural and natural dimensions. Contextual awareness is achieved by combining research-based knowledge with local know-how and information on local conditions. The book facilitates a way forward that examines both productivity and sustainability. The usefulness and value of Svalastog's conceptual work is demonstrated by a selection of new case studies by experts in the field, from different countries including Sweden, Norway, Slovenia, and the UK. This book: - Identifies local conditions and resources, climate change concerns, different types of tourists and a variety of challenges in high-cost and low-cost countries. - Considers how best to maximise potential and production, ensuring that both the host community and tourist benefits. - Provides a wide-ranging selection of case studies covering topics such as urban heritage, national parks, niche tourism and location-specific tourism products. - Presents ideas on how to secure sound planning within the industry, using conceptual and methodological tools. Tourism researchers and students will find this book helpful for understanding the development of tourism and how it can contribute to the UN Agenda 2030 which reflects the urgency for change, to secure cultural and natural resources, health and social resilience, and the stability of a socially constructed economy. Thus, tourism research needs to include a constant review and if required, renewal of processes that manage how society, culture and natural resources are used to achieve a balanced sustainable tourism process.

Marketing Destinations and Venues for Conferences, Conventions and Business Events introduces students to key areas of marketing and promotion that are essential if destinations are to compete successfully in the rapidly expanding global business event sector. It achieves this by looking at issues surrounding business event marketing, strategic planning, destination and venue selling strategies and future challenges. The 2nd Edition has also been updated to include: New content on: destination marketing organisations' and venues' use of technology, use and impact of social media, sponsorship and partnership issues, economic changes as well as their responses to demand for sustainable meetings locations Updated and new case studies on growth areas and emerging markets e.g. Middle East, Asia, Eastern Europe/Russia, Africa and South America, but also to include material on mature markets, destinations and venue operators A genuinely international focus in terms of content and examples New review and discussion questions and, where appropriate, learning outcomes New online resource package for students and lecturers including: weblinks, power point slides and project questions (coming soon). Accessible, global and informative, this is essential reading for all future business event and conference managers.

This book focuses on the changing gender patterns of work in a global retail environment associated with the rise of contemporary retail and global sourcing. This has affected the working lives of hundreds of millions of workers in high-, middle- and low-income countries. The growth of contemporary retail has been driven by the commercialised production of many goods previously produced unpaid by women within the home. Sourcing is now largely undertaken through global value chains in low- or middle-income economies, using a 'cheap' feminised labour force to produce low-price goods. As women have been drawn into the labour force, households are increasingly dependent on the purchase of food and consumer goods, blurring the boundaries between paid and unpaid work. This book examines how gendered patterns of work have changed and explores the extent to which global retail opens up new channels to leverage more gender-equitable gains in sourcing countries.

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. The authors investigate the consumers' experience and judgment on service quality, which ultimately determines the success or failure of the service. They then consider people, usability, and technology in the automation of high-quality service. This research-driven book identifies service-in a variety of forms-as an area of business and management where rapid change is taking place. The authors examine how service has become a balance between people and technology and explore this relationship as one of the key drivers of change. They discuss how social, cultural, and technological developments influence the ways in which customers contact, negotiate, and purchase services from their chosen service providers. These same developments are also driving communications between customers relating to the services they buy and are willing to recommend to others (or otherwise). Intermingled, these features of our current-day lives have changed the nature of service provision and service use. When your organization has its moment of truth, how will it measure up? Organizations whose business has service at its core and whose activities focus mainly on service design, management, and delivery are likely to find increasingly that, for survival, service is a matter of life or death. This book provides a deep understanding of the relationship between people and technology along with an ergonomic approach to the design and management of service delivery that helps you deliver the value and benefits that customers not only want, but increasingly come to expect.

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."