Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management. With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services. Written in a clear and accessible manner this updated second edition: takes an increased international perspective on service operations is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems expands coverage of process-reengineering and service flows, business process assessments, and developing economies.

This book examines the implications for public law of the regulation of privatized utilities, asking how these institutions fit into our constitutional understanding regarding accountability, individual rights and territorial government. It argues that new approaches are needed if constitutional and regulatory principles are to accommodate one another. This is of particular interest in the context of recent constitutional reforms and the growing influence of European integration. After describing the institutions, their powers and duties, particular attention is paid to the position of consumers, the role of the European Community, territorial government and the place of individual rights. The book concludes by looking at price control, the coming of competitive markets for utility services and the future of the regulatory system in the light of convergence, multi-utilities and the government's planned reforms.

The proceedings volume focuses on halal management and science topics. Issues related to business model, management, marketing, finance, food security, lifestyle, hospitality, tourism, cosmetics, personal care, legal aspects, technologies and sciences are presented in the chapters. In addition, the book also covers comprehensive areas of halalan toyyiban chains of production from raw materials, ingredients, planning, manufacturing, packaging, logistics, delivery, warehousing, marketing to consumption. Various survey results and few cases explore practical solutions to these issues of interest to academics in university settings as well as practitioners in different industries and government agencies.

The Practical Guide to Organising Events is a short, accessible and practical guide on how to successfully plan and organise a variety of event types in a wide range of contexts. The core sections of the text are logically structured around the key stages of event management - pre-event, on-site and post-event - offering essential practical insight and guidance throughout the whole process. Topics covered include proposal writing, budget, funding and sponsorship, health and safety, security and evaluation. This is a fundamental resource for all events management students running and organising an event as part of their degree programme. It is also a book for anybody who just happens to be tasked with organising an event such as an office party, a social networking event, Christmas party or family wedding. Based on experience, using real-life case studies and anecdotal examples, The Practical Guide to Organising Events ultimately makes the business of events management appealing, understandable and achievable.

Every corporate or special event requires a governing entity to provide proper handling for any kind of situation. A proper understanding of various laws and legislation may not only help with identifying possible challenges, but it may also assist in mitigating situations when they do occur. Legal, Safety, and Environmental Challenges for Event Management: Emerging Research and Opportunities is an essential reference source that provides an in-depth understanding of various dimensions of events management practice, legal issues, and risk management, which can include environmental legislation and impacts, health and safety frameworks, consumer laws, licensing, contracts, and legal technologies. Featuring coverage on a broad range of topics such as crowd management, workplace hazards, and emergency preparedness, this book is ideally designed for event planners, event organizers/coordinators, security staff, managers, marketers, researchers, academicians, students, and industry professionals seeking current research on events, tourism, hospitality, and leisure management.

"Softwars: The Legal Battles for Control of the Global Software Industry" explains why the future of the computer industry depends on the nature and extent of intellectual property protection for the software that controls computer hardware. The softwars it discusses are the confrontations taking place in the courtroom, in the legislative chambers and in professional symposia around the world in which the scope of intellectual property protection for computer software is being debated and, in some cases, determined. In a highly readable and entertaining series of essays, the author explains the influences of clones, hackers, vendors of proprietary systems, vendors of open systems, software patents, copyrights and trade secrets on the evolution of the industry. No other book to date has provided either as lucid a description of the major litigation involving software protection or as cogent an analysis of the economic and strategic consequences of that litigation.

"SoftwarS" is divided into five parts, each consisting of two or more essays. In Part I, the author discusses the nature of computer programs and the history of intellectual property protection for computer programs. Part II deals with the look and feel issue; it explains what constitutes infringement of rights in screen displays and other aspects of user interfaces, and the importance of the issue. Part III concerns the practice known as reverse engineering of software; who does it, why, and what the legal and economic consequences are. In Part IV, the reader is led to the boundaries of the legal debate, where the limits of the law are being tested. Part V is the author's conclusion and prognostications for the future of the computer industry and the law. Anyone interested in the intersection of law and technology, and particularly those involved in the computer industry, will find Softwars valuable and compelling reading.

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art review of 283 topics falling within the scope of the major streams of service studies, such as services in economic thought, services management and services innovation. Each entry describes, synthesizes and discusses the main dimensions of the given topic, highlighting key research areas and literature. This Encyclopedia will be particularly invaluable for researchers and students in the economics, sociology, political science and management fields as well as practitioners in the private and public sector. Key Features: First encyclopedia of service studies covering the key topics in the field Entries written by 241 leading scholars and practitioners from 39 different countries Fully supported by The European Association for Research on Services (RESER) Multi-disciplinary approach across the fields of economics, management, sociology, geography, but also political science and history.

The book offers a detailed introduction to contemporary Chinese culture industry development. It starts with an analysis of the historical aspects and the contextual background rooted in the Reform & Opening-up policy. The second part discusses the development from the perspective of reality and introduces the different production modes for the country's most influential culture industries, since these are a unique feature of culture industry development in China. Lastly, the book clearly shows the strengths and weaknesses of culture industry development in China by comparing it with that of other countries against the backdrop of globalization.

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan's perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows: * Foundations of Service Science and the service industry sector * Public/Private sector partnerships, policies, trade in services, future prospects * Contributions from science, social science, management, engineering, design as well as industry sector perspectives * Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design * Education and workforce development * Case studies from practice, research and educational community * Future Directions in Japan This book includes three Forewords written by key leaders in Service Science:* Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan) * Yasuhiro Maeda (Director, Service Affairs Policy Division METI) * Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

This book includes papers presented at the 6th Arte-Polis International Conference. The theme of the conference was "Imagining Experiences: Creative Tourism and the Making of Place", and the book brings together studies based on lessons-learned, research and critical reviews related to creative tourism and reflections on placemaking. Covering a broad range of topics, including cultural and experiential perceptions of landscape, sustainable design, urban and rural planning, traditional and vernacular environment, public realm, thematic tourism, as well as heritage preservation and management, it discusses how issues of tourism shape our understanding of and discourse on architecture and landscapes. The book serves as an invitation to more participatory and polyphonic dialogues in the field of architecture, art and planning.

The book showcases research on digital entertainment solutions in different sectors. In recent years, digital media have evolved to include bandwidth-rich, smart, and connected platforms accessed via computers, tablets, smart phones, social media, and video game consoles. The high connectivity and vast processing capacity of these platforms have allowed for platform-agnostic, streaming, always-on, entertainment-on-demand consumption of digital content in a way distinct from traditional models of entertainment consumption. Moving beyond the unilateral delivery of content, with fixed positions of the entertainers and the entertained, digital entertainment is now dynamically generated by users and providers, blurring the boundary between producers and consumers of entertainment. With the increasing accessibility of multimodal media that surround audiences with sensory-rich information, digital entertainment is becoming more immersive.