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Books > Business & Economics > Industry & industrial studies > Service industries > General

Hospitality and Tourism Management (Hardcover): Trent Powell Hospitality and Tourism Management (Hardcover)
Trent Powell
R3,172 Discovery Miles 31 720 Ships in 12 - 17 working days
Health Policy Reform and the States (Hardcover): Richard M. Scheffler, L.F. Rossiter, Bjoern Lindgren Health Policy Reform and the States (Hardcover)
Richard M. Scheffler, L.F. Rossiter, Bjoern Lindgren; Edited by (ghost editors) Joel C. Cantor
R3,198 Discovery Miles 31 980 Ships in 12 - 17 working days

Part of a series which focuses on health economics and health services research, this volume discusses a variety of topics in the field.

Party Guest Book HARDCOVER - Seasonal Party Guest Book for New Year's Eve:: Party Guest Book For NEW YEAR'S EVE... Party Guest Book HARDCOVER - Seasonal Party Guest Book for New Year's Eve:: Party Guest Book For NEW YEAR'S EVE (Hardcover)
Angelis Publications
R573 R485 Discovery Miles 4 850 Save R88 (15%) Ships in 10 - 15 working days
Failed Olympic Bids and the Transformation of Urban Space - Lasting Legacies? (Hardcover, 1st ed. 2017): Robert Oliver, John... Failed Olympic Bids and the Transformation of Urban Space - Lasting Legacies? (Hardcover, 1st ed. 2017)
Robert Oliver, John Lauermann
R2,068 Discovery Miles 20 680 Ships in 12 - 17 working days

This book evaluates why cities choose to bid for the Olympics, why Olympic bids fail, and whether cities can benefit from failed bids. Attention is shifted away from host cities (or winners), to consider the impact of the bidding process on urban development in losing cities. Oliver and Lauermann show that bidding is often a politically strategic exercise, as planning ideas are recycled from one bid project to the next. As Olympic bids become more deeply embedded in urban development and bid teams engage in legacy planning, Oliver and Lauermann demonstrate that bid failure is rarely definitive and is often a desirable result. This volume adds a new and innovative perspective to Olympic Studies and mega-events more broadly, with appeal to a variety of other disciplines including geography, urban planning, spatial politics and sport and civic policy.

Baby Shower Guest Book, Girl, Pink, Beautiful Guest Book for Family & Friends To Write In, Mummy To Be, Photo, Baby, Pregnancy,... Baby Shower Guest Book, Girl, Pink, Beautiful Guest Book for Family & Friends To Write In, Mummy To Be, Photo, Baby, Pregnancy, Motherhood, New Born Keepsake (Hardback) (Hardcover)
Lollys Publishing
R581 Discovery Miles 5 810 Ships in 10 - 15 working days
The Olympic Games: Meeting New Global Challenges (Hardcover): David Hassan, Shakya Mitra The Olympic Games: Meeting New Global Challenges (Hardcover)
David Hassan, Shakya Mitra
R3,873 Discovery Miles 38 730 Ships in 12 - 17 working days

As the world s greatest sporting event, the Olympic Games has always commanded intrigue, analysis and comment in equal measure. This book looks to celebrate the significance of the Olympics, their historical impact, controversies that presently surround them and their possible future direction. It begins with a detailed, if controversial, analysis of the scale of the modern Summer Olympics and considers whether in fact the Games have simply become too big? Thereafter considerable coverage is afforded the often contentious bidding process, required of successful host cities wishing to attract the Games, and asks why some cities are successful and others are not. This book also reflects on the growing security measures that surround the Olympics and considers their full impact on the civil liberties of those impacted by them. For scholars of the Olympic movement this book represents essential reading to understand further the Olympic Games, their significance and effect, as the 2016 Olympics in Rio de Janeiro draw ever closer.

This book was published as a special issue of Sport in Society."

Happy 16th Birthday Guest Book (Landscape Hardcover) - Sweet Sixteen Guest book, party and birthday celebrations decor, memory... Happy 16th Birthday Guest Book (Landscape Hardcover) - Sweet Sixteen Guest book, party and birthday celebrations decor, memory book, 16th birthday, happy birthday guest book, celebration message log book, celebration guestbook, celebration parties, message log keepsake, landscape (Hardcover)
Lulu and Bell
R722 Discovery Miles 7 220 Ships in 10 - 15 working days
The Future of the Defence Firm: New Challenges, New Directions (Hardcover, 1995 ed.): A. Latham, N. Hooper The Future of the Defence Firm: New Challenges, New Directions (Hardcover, 1995 ed.)
A. Latham, N. Hooper
R4,305 Discovery Miles 43 050 Ships in 12 - 17 working days

This book is th e result of a collaborative research project involving the Centre for Defence and Security Studies at the University of Manitoba (Canada) and the Centre for Defence Economics at the University of York in England . Perhaps not surprisingly, given its transatlantic origins, its lineage is somewhat involved. In Canada , its origins can be traced to two earlier research projects on the political economy of arms production undertaken by members of what has since become the Centre for Defence and Security Studies . The first of these , carried out in collaboration with Toronto 's York University, and financially supported by the Centre for Studies in Defence Resources Management at the National Defence College in Kingston, Ontario , was entitled " Th e Implications of Europe 1992 For Canadian Defence and Defence Industrial Interests" . The second , undertaken in conjunction with both York University and Nova Scotia's Dalhousie University , was supported by the now defunct Canadian Institute for International Peace and Security , and dealt with " N a t i o n a l Defence and the Canadian Economy . " Workshops were held in connection with both these studies, which brought together academic, governmental and industry experts in the field of defence production .

Emerging Strategies for Tourism Industry (Hardcover): Donald Peterson Emerging Strategies for Tourism Industry (Hardcover)
Donald Peterson
R3,086 Discovery Miles 30 860 Ships in 12 - 17 working days
Defense Conversion Strategies (Hardcover, 1997 ed.): Robert E. Dundervill, Jr., Peter F. Gerity, Anthony K. Hyder, Lawrence H.... Defense Conversion Strategies (Hardcover, 1997 ed.)
Robert E. Dundervill, Jr., Peter F. Gerity, Anthony K. Hyder, Lawrence H. Luessen
R8,246 Discovery Miles 82 460 Ships in 12 - 17 working days

The world situation has witnessed dramatic changes in the recent past and defense-related science and technology are coming under increasing pressure to demonstrate their ability to contribute added value to national and international economies. But defense conversion is complicated by the absence of tested principles and there is no formal training to facilitate the conversion process. As a result, such factors as long-term implications for defense together with a broad range of issues related to economic, political and social questions are not being adequately addressed. Governments and industries are searching for optimum strategies to guide the defense conversion process without benefit of either historical precedents as models or a complete understanding of the process itself. The present book identifies and studies the elements of successful defense conversion strategies through a systematic analysis of the factors influencing them and the common features of specific national efforts. The book reflects a combination of theory and practical experience. International strategies are explored that stimulate the conversion of defense technologies to industrial capacity, global economic growth and stability, the preservation and enhancement of defense technology options, and the ability to capitalize on unique economic, political and social opportunities afforded by defense technology conversion. The nations of the former Soviet Union present a particular problem. In Russia, for instance, from 1990 to 1993 there was a 47% decline in industrial production and a 38% decrease in GNP. This clearly needs immediate action, but there are difficulties with the conversion processes, technologytransfer and implementation of dual-use strategies. While many of these issues are generic to the process, there are national and cultural difficulties. At a time of unprecedented global political and economic instability, the collective knowledge and experience of NATO and its Cooperation Partners will be essential to the successful conversion of defense production capabilities to economic tools that can contribute to universal economic equilibrium and prosperity.

Christmas Party Guest Book (HARDCOVER), Party Guest Book, Birthday Guest Comments Book, House Guest Book, Seasonal Party Guest... Christmas Party Guest Book (HARDCOVER), Party Guest Book, Birthday Guest Comments Book, House Guest Book, Seasonal Party Guest Book, Special Events & Functions - For parties, Christmas events, birthdays, anniversaries, retirement parties, gatherings, functions, housewarmings, special occasions (Hardcover)
Angelis Publications
R583 R493 Discovery Miles 4 930 Save R90 (15%) Ships in 10 - 15 working days
Winning Meetings and Events for your Venue (Paperback): Rob Davidson, Anthony Hyde Winning Meetings and Events for your Venue (Paperback)
Rob Davidson, Anthony Hyde
R1,082 Discovery Miles 10 820 Ships in 12 - 17 working days

Meetings and events are a major source of revenue for the venues that host them. But competition to win meetings and events is growing fast as new venues, large and small, are opening up all over the world and existing venues are expanding, refurbishing and modernizing their offer in order to increase their share of this lucrative market. However, in properties ranging from conference centres and hotels to universities and unusual venues such as museums and tourist attractions, busy sales and marketing staff often struggle to keep up to date with the many tools and techniques that can help them bring business to their meeting rooms. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their venue as well as detailed instruction on the most effective ways of winning meetings and events to fill their meetings spaces and create loyal customers. Winning Meetings and Events for Your Venue is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner, it includes: * Guidance on key tools and techniques from traditional face-to-face selling and negotiating skills and the use of social media to site inspections and exhibiting at trade shows. * Case studies of transferable best practice in this field, drawn from a wide range of venues of all sizes in the UK and overseas. * Advice from experienced sales and marketing venue managers, demonstrating original ideas that really work - and explaining why they work. * Checklists at the end of each chapter summarizing key points and also a short quiz for the reader, to check their level of understanding of the chapter's content. Rob Davidson is a Senior Lecturer at University of Greenwich Business School. He is a respected academic in the meetings and events field, and the accomplished author of seven books and a great many reports on trends and developments in the global meetings industry. He has experience of training venue sales and marketing staff both in the UK and overseas. Indeed, it was his experience of running these training courses that led to the realization that there was a vast untapped market for a manual on this subject. Anthony Hyde is the General Manager - Business Events at the highly-successful Barbican venue in the City of London. He is responsible for the commercial sales, marketing and PR, event management and technical production for conferences, banqueting, exhibitions and corporate hospitality. He has 15 years' experience in meetings and events sales within multi-purpose venues, and is widely recognized in the UK and beyond for his work with MPI - Meetings Professionals International, one of the principal global professional associations for the meetings industry. He was UK President of MPI's UK and Ireland Chapter during 2009/10.

Winning Meetings and Events for your Venue (Hardcover): Rob Davidson, Anthony Hyde Winning Meetings and Events for your Venue (Hardcover)
Rob Davidson, Anthony Hyde
R2,963 Discovery Miles 29 630 Ships in 12 - 17 working days

Meetings and events are a major source of revenue for the venues that host them. But competition to win meetings and events is growing fast as new venues, large and small, are opening up all over the world and existing venues are expanding, refurbishing and modernizing their offer in order to increase their share of this lucrative market. However, in properties ranging from conference centres and hotels to universities and unusual venues such as museums and tourist attractions, busy sales and marketing staff often struggle to keep up to date with the many tools and techniques that can help them bring business to their meeting rooms. New staff in particular often feel the need for a structured, comprehensive guide to sources of business for their venue as well as detailed instruction on the most effective ways of winning meetings and events to fill their meetings spaces and create loyal customers. Winning Meetings and Events for Your Venue is the solution to these issues. It provides a clear and comprehensive guide to the wide range of techniques required by sales and marketing staff to effectively win meetings and events business for their venue. An easy-to read manual setting out the most useful and relevant techniques in a coherent and logical manner, it includes: * Guidance on key tools and techniques from traditional face-to-face selling and negotiating skills and the use of social media to site inspections and exhibiting at trade shows. * Case studies of transferable best practice in this field, drawn from a wide range of venues of all sizes in the UK and overseas. * Advice from experienced sales and marketing venue managers, demonstrating original ideas that really work - and explaining why they work. * Checklists at the end of each chapter summarizing key points and also a short quiz for the reader, to check their level of understanding of the chapter's content. Rob Davidson is a Senior Lecturer at University of Greenwich Business School. He is a respected academic in the meetings and events field, and the accomplished author of seven books and a great many reports on trends and developments in the global meetings industry. He has experience of training venue sales and marketing staff both in the UK and overseas. Indeed, it was his experience of running these training courses that led to the realization that there was a vast untapped market for a manual on this subject. Anthony Hyde is the General Manager - Business Events at the highly-successful Barbican venue in the City of London. He is responsible for the commercial sales, marketing and PR, event management and technical production for conferences, banqueting, exhibitions and corporate hospitality. He has 15 years' experience in meetings and events sales within multi-purpose venues, and is widely recognized in the UK and beyond for his work with MPI - Meetings Professionals International, one of the principal global professional associations for the meetings industry. He was UK President of MPI's UK and Ireland Chapter during 2009/10.

Progress in Industrial Geography (Routledge Revivals) (Hardcover): Michael Pacione Progress in Industrial Geography (Routledge Revivals) (Hardcover)
Michael Pacione
R2,774 Discovery Miles 27 740 Ships in 12 - 17 working days

This edited collection, first published in 1985, deals with a number of the major themes central to the study of industrial geography. Topics under discussion include new methodologies, the growing service industries, foreign investment and the industrial geography of the developing world. With a detailed introduction from Michael Pacione and comprehensive coverage, the title reflects the extent to which the field of industrial geography changed over the second half of the twentieth century in response to economic change, incorporating the growth of multinational enterprises and the influence of globalisation, alongside traditional discussion of the manufacturing industry. Providing an essential background to developments in industrial geography, this title will be valuable to students with an interest in the economics, characteristics and advancement of industrial change.

Multinational Service Firms (RLE International Business) (Hardcover): Peter Enderwick Multinational Service Firms (RLE International Business) (Hardcover)
Peter Enderwick
R1,272 Discovery Miles 12 720 Ships in 12 - 17 working days

This book presents a world survey of multinational firms in the key parts of the service sector. The service sector has grown greatly in importance in recent years in many countries of the world. Many of the key parts of the service sector that are growing most rapidly are dominated by large multinational firms and this has important implications for the future shape of the world economy and for closer economic integration between countries. In addition, the particular style and operations of multinational firms in one sector can provide useful lessons for multinational enterprise in other sectors. The book examines the operations and the style of the firms considered and explores how they dominate their sectors. It charts how the firms have developed, discusses the critical issues facing them; and suggests how present trends may continue in the future.

North Myrtle Beach (Hardcover): Susan Hoffer McMillan North Myrtle Beach (Hardcover)
Susan Hoffer McMillan
R687 Discovery Miles 6 870 Ships in 12 - 17 working days
Cheers Guest/Visitors Book (Hardcover): Angelis Publications Cheers Guest/Visitors Book (Hardcover)
Angelis Publications
R583 R493 Discovery Miles 4 930 Save R90 (15%) Ships in 10 - 15 working days
Current Research in Tourism Industry (Hardcover): Lucas Weber Current Research in Tourism Industry (Hardcover)
Lucas Weber
R3,438 R3,020 Discovery Miles 30 200 Save R418 (12%) Ships in 10 - 15 working days
Transforming Museums in the Twenty-first Century (Hardcover, 2nd Revised edition): Graham Black Transforming Museums in the Twenty-first Century (Hardcover, 2nd Revised edition)
Graham Black
R3,896 Discovery Miles 38 960 Ships in 12 - 17 working days

In his book, Graham Black argues that museums must transform themselves if they are to remain relevant to 21st century audiences and this root and branch change would be necessary whether or not museums faced a funding crisis. It is the result of the impact of new technologies and the rapid societal developments that we are all a part of, and applies not just to museums but to all arts bodies and to other agents of mass communication.

Through comment, practical examples and truly inspirational case studies, this book allows the reader to build a picture of the transformed 21st century museum in practice. Such a museum is focused on developing its audiences as regular users. It is committed to participation and collaboration. It brings together on-site, online and mobile provision and, through social media, builds meaningful relationships with its users. It is not restricted by its walls or opening hours, but reaches outwards in partnership with its communities and with other agencies, including schools. It is a haven for families learning together. And at its heart lies prolonged user engagement with collections, and the conversations and dialogues that these inspire.

The book is filled to the brim with practical examples. It features:

  • an introduction that focuses on the challenges that face museums in the 21st century
  • an analysis of population trends and their likely impact on museums
  • boxes showing ideas, models and planning suggestions to guide development
  • examples and case studies illustrating practice in both large and small museums
  • an up-to-date bibliography of landmark research, including numerous websites

Sitting alongside Graham Black 's previous book, The Engaging Museum, we now have a clear vision of a museum of the future that engages, stimulates and inspires the publics it serves, and plays an active role in promoting tolerance and understanding within and between communities.

Detroit's Historic Drinking Establishments (Hardcover): Victoria Jennings Ross Detroit's Historic Drinking Establishments (Hardcover)
Victoria Jennings Ross
R612 Discovery Miles 6 120 Ships in 12 - 17 working days
Routledge Handbook of the Olympic and Paralympic Games (Paperback): Dikaia Chatziefstathiou, Borja Garcia, Benoit Seguin Routledge Handbook of the Olympic and Paralympic Games (Paperback)
Dikaia Chatziefstathiou, Borja Garcia, Benoit Seguin
R1,354 Discovery Miles 13 540 Ships in 12 - 17 working days

This handbook offers an important and timely contribution to the interdisciplinary field of Olympic studies. It brings together for the first time in a single volume a complete analysis of current and future economic, commercial, socio-political, cultural and governance challenges facing both the Olympic and Paralympic Games, their athletes and institutions. The book presents new research and broad surveys exploring pressing debates, challenges and possible solutions surrounding the modern Olympic and Paralympic Games, across diverse socioeconomic and political contexts. Featuring chapters written by leading scholars, athletes and administrators from a range of disciplines and backgrounds, the handbook is divided into four main areas: athletes, business, governance and socio-cultural issues within the Olympic and Paralympic Games. Examining key themes, theories and new emerging issues within the field, the book offers expert insights into every major topic related to the Olympic and Paralympic Games, including doping, integrity, athletes' rights, culture, nationality, sponsorship, branding, governance, sports policy and law, marketing, social media, technology, e-sports, politics, ethics, international relations, legacy and impact. The only up-to-date handbook to reflect the true breadth and depth of this international field of research, the Routledge Handbook of the Olympic and Paralympic Games is a landmark publication for all students and scholars of sport studies, as well as those working in sport business, media, event management and administration, economics, marketing, management, politics, Olympic studies and cultural studies. It is also an important resource for sport management practitioners and sports officials.

Advances in Service Network Analysis (Hardcover): Noel Scott, Eric Laws Advances in Service Network Analysis (Hardcover)
Noel Scott, Eric Laws
R3,282 R2,539 Discovery Miles 25 390 Save R743 (23%) Ships in 12 - 17 working days

Advances in Service Network Analysis examines advances in the management and analysis of networks of organizations in service industries. In recent years recognition of the significance of inter-organizational networks for the provision of complex services, for example at tourist destinations, has stimulated discussion of numerous issues of theoretical and practical significance. These topics include governance, collaboration and partnerships between organizations of varying scale, sophistication and expertise, concern about leadership and trust in the management of service networks, and their overall contribution to social capital development in regions, sectors and in emergent economies.

This book was originally published as a special issue of The Service Industries Journal.

The Commercialisation of Accountancy - Flexible Accumulation and the Transformation of the Service Class (Hardcover): G. Hanlon The Commercialisation of Accountancy - Flexible Accumulation and the Transformation of the Service Class (Hardcover)
G. Hanlon
R4,239 Discovery Miles 42 390 Ships in 10 - 15 working days

This book examines the way in which professional work - specifically accountancy - has been affected by the changes within the global economy over the last twenty years. It examines the commercialisation of accountancy, finding it directly related to the shift by capital away from the consensus it had entered into with labour during the post-war boom. The book argues that this transformation polarised the class structure of the advanced economies and seeks to explain the impact this transformation has had on the socialisation and promotional processes currently experienced by one group of professionals who have benefited from this change. In doing so, it puts forward a coherent explanation for the loss of auditor independnece and hence to the increase in auditing failures. The book also argues that what accountancy has experienced may increasingly emerge in other professions including medicine, law and teaching, as governments seek to expose them to market forces.

Handbook of Economic Evaluation of HIV Prevention Programs (Hardcover, 1998 ed.): David R. Holtgrave Handbook of Economic Evaluation of HIV Prevention Programs (Hardcover, 1998 ed.)
David R. Holtgrave
R4,357 Discovery Miles 43 570 Ships in 12 - 17 working days

If resources for HIV prevention efforts were truly unlimited, then this book would be en tirely unnecessary. In a world with limitless support for HIV prevention activities, one would simply implement all effective (or potentially effective) programs without regard to expense. We would do everything useful to prevent the further spread of the virus that has already claimed hundreds of thousands of lives in the United States and millions of lives worldwide. Unfortunately, funding for HIV prevention programs is limited. Even though the amount of available funding may seem quite large (especially in the United States), it is still fixed and not sufficient to meet all needs for such programs. This was very well illustrated in the summer of 1997 when over 500 community-based organizations applied for a combined total of $18 million of HIV prevention funding from the U.S. Centers for Disease Control and Prevention (CDC). Less than one-fifth ofthese organizations received support via this funding mechanism. Hence, although $18 million may seem like a large amount of money at first blush, it is not enough to meet all of the prevention needs that could be addressed by these community-based organizations."

The New Professional Service Firm - How Consultants, Accountants, and Lawyers Need to Reinvent Themselves (Hardcover, 1st ed.... The New Professional Service Firm - How Consultants, Accountants, and Lawyers Need to Reinvent Themselves (Hardcover, 1st ed. 2022)
L. Martin van der Mandele, Henk W. Volberda, Rob B. Wagenaar
R975 R595 Discovery Miles 5 950 Save R380 (39%) Ships in 12 - 17 working days

The authors of this book alert that professional services like law, accountancy, and consultancy firms are set to face major disruption. The most important driver and enabler are the new technologies that help and in part substitute the work done by professionals. The second important disruptor is the new generation of professionals - "NewGen" - who are less interested in building their careers in a hierarchical organization and more interested in entrepreneurial challenges in small teams, with more rapid returns. In the meanwhile, major service conglomerates - the "big four" accounting firms, the "big three" consulting firms to name a few examples - build their network using their brand and substantial resources. All along, the relentless pressure from clients to receive more services at lower cost continues. Medium-sized professional firms as well as one-person independents appear to suffer most from these disruptions and are most anxious to find new ways to conduct their business. But the leaders of large firms also feel that they are increasingly unable to support the innovative entrepreneurship of their most promising professionals while their organizations institutionalize and their overheads continue to grow. This book proposes a new orientation and model of a professional service firm as an answer to these challenges, by creating a Professional Service Community. It is a synergistic team of organizations that share a vision of their role in society and main lines of their mission as well as the quality of their deliverables and their key clients. At the same time, they are independent in designing their internal business models - like recruitment, training, knowledge management, and economics. The Professional Service Community provides a unique and highly attractive level of entrepreneurship, flexibility, and efficiency to the benefit of its clients, partners, staff, and other stakeholders. It is the way of the future.

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