Tourism Reassessed: Blight or blessing? provides a balanced assessment of the effects of tourism on 20th century life and evaluates its significance in international relations. Inspired by Sir George Young's book, Tourism: Blessing or blight?, published 25 years ago, this book places tourism firmly within its wider context. Tourism Reassessed sees tourism as: * A factor of international relations * A facet of the global economic order It takes a new approach by examining the place of tourism in the global political economy, analysing both how far it is shaped by the political-economic system and its own role in shaping that system. Tourism Reassessed is ideal for educators and researchers in tourism and all those studying or interested in the subject. Policy makers in governments and international and national organizations in tourism and related fields will find this essential reading.

This book shows healthcare professionals how to turn data points into meaningful knowledge upon which they can take effective action. Actionable intelligence can take many forms, from informing health policymakers on effective strategies for the population to providing direct and predictive insights on patients to healthcare providers so they can achieve positive outcomes. It can assist those performing clinical research where relevant statistical methods are applied to both identify the efficacy of treatments and improve clinical trial design. It also benefits healthcare data standards groups through which pertinent data governance policies are implemented to ensure quality data are obtained, measured, and evaluated for the benefit of all involved. Although the obvious constant thread among all of these important healthcare use cases of actionable intelligence is the data at hand, such data in and of itself merely represents one element of the full structure of healthcare data analytics. This book examines the structure for turning data into actionable knowledge and discusses: The importance of establishing research questions Data collection policies and data governance Principle-centered data analytics to transform data into information Understanding the "why" of classified causes and effects Narratives and visualizations to inform all interested parties Actionable Intelligence in Healthcare is an important examination of how proper healthcare-related questions should be formulated, how relevant data must be transformed to associated information, and how the processing of information relates to knowledge. It indicates to clinicians and researchers why this relative knowledge is meaningful and how best to apply such newfound understanding for the betterment of all.

'Successful Pubs and Inns plots a clear course towards successful innkeeping. It is ideal for those planning a career in the licensed trade, professionals already within the business and for students.

It is of particular value to those who are considering acquiring their own pub, be it freehold, leasehold or tenancy. It gives clear direction on the vitally important process of initial selection and evaluation, highlighting the many pitfalls that will be found along the way. It details the controls required to maximise profit and reduce the risk of financial failure.
This second edition of 'Successful Pubs and Inns':
* Down to earth, jargon-free guide to running a pub - and making a profit
* Provides an excellent overview of the legislation affecting all innkeepers
* Looks at the social responsibilities of licensees
* Puts into context the dramatic growth in themed and branded pubs
* Gives practical advice on the dangers of slack food hygiene practice
Michael Sargent after an early career in marketing, ran a successful inn before moving into managing groups of pubs, becoming a director of pub operating companies. He now concentrates on writing.
Tony Lyle has had considerable experience in senior roles in the licensed trade with responsibilities for large groups of pubs throughout the south of England. He now runs his own licensed trade consultancy specialising in leasing, appraisals, acquisitions and rent reviews.
Provides an excellent overview of the legislation affecting innkeepers
Puts into context the dramatic growth in themed and branded pubs and clarifies the confusion of multiple pub ownerships
Gives practical advice on the dangers ofslack food hygiene practices

Tourism: How effective management makes the difference builds tourism's components and impacts into a total framework showing how it should be made subject to an overall planning and management process.
This is an essential guide which also explains effective management in relation to current trends in tourism. It incorporates extensive coverage of the characteristics of tourism, making it ideally suited for those studying tourism, travel and business studies. Individual managers and policy decision makers will also find that this book addresses vital management issues and provides practical help. It covers both public and private sectors and shows how they can be brought together as a cohesive whole. It examines the functions of management, from planning to the monitoring of performance and results. Coverage of the crucial aspects of tourism management also includes economics, politics and government action, the environment, cultural influences, marketing, physical planning, human resources development and public awareness.
Roger Doswell, formerly a lecturer and Kobler research fellow of University of Surrey, is a leading expert on tourism and has written or co-written ten books on the subject. During a long career he has travelled the world for many international organisations as a tourism development consultant.
Puts tourism development into an overall planning and management framework
Highly experienced international consultant and author
Comprehensive text for courses which focus on the planning and management of the tourism sector

"A Literature Guide to the Hospitality Industry" is an annotated bibliography of materials with the common theme of hospitality. For the purposes of the "Literature Guide," the term hospitality includes the food service, travel, lodging, and tourism industries.

The bibliography is divided into sections by type of material: periodicals, indexes, reference books, statistical sources and databases. Researchers can use the book's chapters as bibliographies within themselves as well as using the indexes for reference to a specific title, author, or subject. The citations of the Literature Guide provide current information for each title, including author, title, place of publication, publisher, and date of publication. A short annotation is provided to give the researcher a quick review of the contents of the work. This volume is suitable for all public libraries, universities, and technical schools offering programs in hotel and restaurant administration or tourism.

Are you prepared for the coming AI era? AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another. In just minutes, you can learn about today's use of early-stage AI for automation and augmentation, and essential elements of service science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA). Ultimately improved service for all is possible with human-level AI and digital twins - but requires investing wisely in better models: Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. The service innovation community studies and builds better models to improve interactions and change in business and society. The book challenges all responsible actors - individuals, businesses, universities, and governments - to invest systematically and wisely to upskill with AI (the X+AI vision). The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.

Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management. The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.

The main contribution of this book is the living composition, the model of living organizations. It is a new and original interpretation of the theory of living, self-producing systems (autopoiesis theory). Living composition is defined here as strategic components and their relationships. A living organization is thereby a self-producing system that is composed of ten different non-physical strategic components that are continually produced by the organization itself. The components and their relationships are defined so that they enable and facilitate interconnected openness and closure, i.e. the 'sensing' (interactive openness) and 'memory' (self-referentiality) of an organization. These characteristics and related knowledge flows enable the capability to learn and co-evolve with the broader business ecosystem. This book also presents consistency/intentionality platforms and evolution models that help to evaluate the learning and renewal capability of an organization and to improve its enabling infrastructure.
The living composition model has multiple implications for managers, consultants, and academics. It helps to identify the characteristics and development potential of the enabling structures of an organization, and to evaluate various development methods and activities in a larger framework. The sources of organizational learning and renewal are diverse and difficult to understand. This book shows how organizational learning and renewal can be explained by the theory of self-producing systems.

Locating empirical information on specific service industry characteristics is not an easy task, even for an individual familiar with various sources of data. This book is a quick source of information on service industry statistics across many nations of the world. The reader is introduced to finding key sources of data, building analytical ratios from diverse sources, and understanding the advantages and disadvantages of data selection methods in the service sector. The global nature of the data compiled in this book, especially an extensive coverage of the United States, makes it an invaluable resource to active researchers and stakeholders in the service industry as well as those who seek to enter it.

This book is compilation of different analytics and machine learning techniques focusing on the tourism industry, particularly in measuring the impact of COVID-19 as well as forging a path ahead toward recovery. It includes case studies on COVID-19's effects on tourism in Europe, Hong Kong, China, and Singapore with the objective of looking at the issues through a data analytical lens and uncovering potential solutions. It adopts descriptive analytics, predictive analytics, machine learning predictive models, and some simulation models to provide holistic understanding. There are three ways in which readers will benefit from reading this work. Firstly, readers gain an insightful understanding of how tourism is impacted by different factors, its intermingled relationship with macro and business data, and how different analytics approaches can be used to visualize the issues, scenarios, and resolutions. Secondly, readers learn to pick up data analytics skills from the illustrated examples. Thirdly, readers learn the basics of Python programming to work with the different kinds of datasets that may be applicable to the tourism industry.

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: * The "voice of" customers, suppliers, employees and partners * Design Thinking Alignment * Ecosystems in Information Technology * Metadata Definition and Lineage * Information Quality Governance * Big Data Collection and Analytics * Mapping High Volume Transactions through Systems * Robotic Process Automation Applications * Automating for Solution Sustainability * Governing Organizations * Data Privacy (General Data Protection Regulation)

Events of all types are produced every day for all manner of purposes, attracting all sorts of people. To provide a safe and secure setting in which people gather is imperative. Event risk and hazard management must be fully integrated into all event plans and throughout the event management process.

Hazard management is the planning process required for the effective management of potential adverse incidents and areas of uncertainty. It involves intensive, detailed planning and cooperation to apply control systems to minimise hazards associated with venues, outdoor sites, work procedures, facilities, equipment and crowds of spectators. It involves planning for emergencies and security, and compliance with legal constraints and requirements.

Risk and Hazard Management for Festivals and Events provides students with a comprehensive, fully integrated planning and management mechanism that can be applied to events of all types and size. The Event Safety Management System provides guidelines and processes for proactive methods to identify, assess and control hazardous conditions and practices. The system incorporates design of festival venues and sites, and unites the operational functions of crowd control, communications, security, terrorism prevention processes and emergency response protocols.　　　　

Explanation of the causes of crowd disasters and studies into crowd behaviour are supported with international case studies. Written in an accessible, practical way, this book is essential reading for all events students and event managers.

Table of Contents

Contents

Lists of figures

List of tables

Preface

Acknowledgements

Chapter one. Event Hazard and Risk Management: Regulations and Legislation

Chapter Objectives

Duty of Care

ALARP - Managing hazard to a level that is ‘as low as reasonably practicable’

Occupational Health and Safety

Defining occupational health and safety (OH&S)

Workplace Health and Safety Responsibilities

Persons Conducting a Business or Undertaking

Consultation

Definition of Worker

Other Persons at an Event

Laws, Regulations and Codes of Practice

Regulations - Prescriptive standards

Performance-based standards

Process standards

Codes of practice

Administration of Legislation

Inspections

Notification

Waivers

Manage the Risk.

Transfer the Risk.

Process

Summary

References and Bibliography

　

　

Chapter two. Event Safety Management System (ESMS)

Chapter Objectives

Event safety policy

Organisational Structure and Allocation of Responsibilities

Health and safety officer

Partnerships

Multi-Agency Teamwork

Implementing a Safety Planning Process

Hazard and Risk Management Process

Hazard Management Definitions

Hazard Evaluation

Establish the Context

The main steps in identifying hazardous conditions

Checklists

Evaluation of Hazards

Software

Control of Hazards

Protocols

Public

Specific

Comprehensive

Monitoring and evaluation

Monitor and Review

Information management

Summary

References and Bibliography

Chapter three. Understanding Crowd Disasters

Chapter Objectives

Death and Injury in Crowds at Festivals and Events

Crowd Crush

Crowd Turbulence or Crowd Quake

Defining Crowds

One Crowd or Many

Crowd Behaviour theory

Crowding Perception

Place Scripts (habitual behaviour in a place)

Crowd Behaviour in an Emergency

Summary

References and Bibliography

　

Chapter four. Crowd Management Planning

Chapter Objectives

Managing Crowds

Crowd Management or Crowd Control

Planning and Preparation

Good practice manuals for crowd management planning

What If...? Simulation Modelling

Modelling Techniques

Various Models for Simulating Crowd Behaviours

Evacuation Simulation Software

‘What If’ Exercises

DIM-ICE Model

Summary

References and Bibliography

　

Chapter five. Space and Flow in Public Areas

Chapter Objectives

Space

Density & Movement

Crowd Flow

Crowd Processing

Early opening and delayed closing

Ticketing

Queueing theory

Flow charts

Crowd Monitoring & Control

Crowd Characteristics

Crowd Control Staff

Assessing required staff numbers

Stewarding and Ushering

Crowd Monitoring Tasks

Monitoring Points

Closed circuit television (CCTV)

Post Event Dispersal of the Crowd

Staff Crowd Management Training

Communicating with the Crowd

Pre-event communication

During the Event

Communication Messages

Site Administration office – Communications Centre.

On site communication systems

Summary

References and Bibliography

Chapter six. Safe Site Design

Chapter Objectives

Estimates of Audience Numbers

Site and Venue Safety Evaluation

Pre-event Inspection

Environmental hazards

Swimming and Water Areas

Site Layout and Design

Separation issues

Crowd

Traffic -related issues

Access Entry

Emergency Services Access

Street and Unconfined Events

Site Maps

Creating the Site Map

Computer Aided Design (CAD)

Vehicle Traffic Management

Crowd

Traffic –separation related issues

Parking

Secure Parking

Traffic and parking controls

Public transport

Event signage

Entrances and Perimeters

Barriers and Fences

Entrances and Exits

Internal site movement control

Stairways, gangways and ramps

Auditorium

Seating

Location of stages

Accommodating special needs

Facilities and Stalls.

Restricted areas

Backstage

Green Room

Stage

On Site Facilities and Services

Site Lighting and Power Requirements

Power supply

Stages, Platforms, and Other Performance Facilities

Temporary Structures

Doors and windows

Seating

Loading

Toilet facilities

Food Vendors and Staff Toilets

Maintenance

Campgrounds

Water

Waste Management

Litter management

On Site First Aid - Emergency Medical Aid

Medical Teams

First Aid Facilities

Ambulance services

Summary

References and Bibliography

Chapter seven. Site Management - Production and Operational Work Practice Hazards

Chapter Objectives

Production - overseeing and co-ordinating the site/venue set-up

Site Construction Scheduling

Production Scheduling

Schedule of resource supply

Site Construction

Precinct control

Sub-contractor management

Safety Monitoring

Weather Impacts

On Site Operations & Facility Control

Site Operations

Immediate Pre opening activities

Supervision of the event operation and venue services

Compliance

On Site Staff Communications

Overseeing of the event breakdown

Safe Work Practices and Equipment Use

Violence

Assessing the risk

Controlling the risk

Response to violent incidents

Stress

Identifying stress

Assessing the risk

Controlling the risk

Ergonomics

Personal Protective Clothing and Equipment

Performance Area and Stage Safety

Hazardous Equipment

Registration, licensing, certification, permit to work

Hazard identification and assessment process

Overseeing equipment use work processes

Common types of controls associated with equipment.

Stop work

Key information transfer and feedback

Staging Equipment

Hazardous Substances and Dangerous Goods

Control

Fireworks and flares

Fire safety

Summary

References and Bibliography

Chapter eight. Food, Alcohol and Drugs

Chapter Objectives

Food

Food Vans or Stalls

Refuse Disposal

Hand Washing

Food Supplies

Food Handling

Thawing, Cooking, Heating and Cooling

Cleaning and Sanitising

Chemical Storage

Food Storage - Temperature Control

Food Handling Staff Considerations

Gas Cylinders

Other stall holders

Tattooing and Body Piercing

Alcohol and Drug Use at Festivals

Safe Partying

Adverse Health and Social Effects

Implementing strategies to assist guests to drink responsibly

Responsible service of alcohol

Staff

Alcohol-free events

Selling Alcohol

Time

Designated area

Wristbanding

Food

Signage

Monitoring guests for intoxication

Refusing to serve alcohol to intoxicated guests

Removal of patrons from licensed premises

Assisted Removals

Other considerations

On Site Breathalyzers

Illicit Drugs

Mixing Alcohol and Drugs

Overdoses

Pill Testing

Support for testing

Arguments against testing

Water

Chill Out Space

Health Promotion

Infection Control and Personal Hygiene Issues

Sexual assault at music festivals

Offensive Behaviour

Summary

References and Bibliography

　

Chapter nine. Security and Law Enforcement On-Site

Chapter Objectives

Police

General security staff

Screening and Patrolling

Briefing

Security Procedures

Passes

Media Passes

Temporary Passes

Searching of persons entering the event

Bag Checks

Body searches

Warning notices

Confiscated items

Staff

Selecting a security contractor

Security Screening of Staff

Controls

Pre-employment Screening

Pre-employment checks

Identity

Qualifications and employment history

Employment checks

Criminal convictions

Security checks for contractor staff

Performer, Celebrity and VIP security

Shared Responsibilities

Liaison with VIP security

Celebrity behaviour

High profile events

Enhanced Security Provision at High Profile Events

Extra measures to be considered

VIP Area Passes

Security passes

Summary

References and Bibliography

Chapter ten. Counter Terrorism Protective Security

Chapter Objectives

Counter Terrorism Protective Security Advice for Major Events

Managing the Terrorism Risks

Protective Measures

Step One: Identify the threats.

Step Two: Protecting and identifying vulnerabilities.

Step Three: Identify measures to reduce risk

Step Four: Review security measures and rehearse and review security and contingency plans.

Threat Levels

Response Levels

Security Planning

Creating the Security Plan

Staff Security awareness

Improvised explosive devices

Explosive effects of a bomb

Causes of fatalities, injuries and damage from blasts

Controls

Protocols applicable to most incidents

Site search

Bomb Threat

Suicide Bomb Attacks

Controls

Firearm Attacks

Controls

Staff Protocols for a firearms

weapons incident

Police response

Protected Spaces

Open air events

Suspicious Deliveries

Chemical, biological or radiological material attacks

Heavy vehicle attacks

Hostile Reconnaissance

Summary

References and Bibliography

Chapter eleven. Emergency Response

Chapter Objectives

Cancelling the Event

Suspending or re-scheduling

Cancellation process

Emergency Operations Centre (EOC)

Documented procedures

Staff

Transition considerations

Emergency power

Emergency Communications Systems

Informing the public of an emergency

Staff communications during an emergency

Emergency Communications Planning

Interagency communications

Use of Social Media

Protocols for responding to an emergency

Emergency Grab Bags

Evacuation

Planning

Decision to evacuate

Delayed warnings

Instructions to the public

Warning Interpretation

Information and Instruction

Crowd Behaviours in Emergencies

Evacuation guidance

Emergency Signs

Leadership

Evacuation Assembly Areas

Actions within the assembly area

Post-emergency recovery phase

When to re-open the venue

Staff training

Emergency Drills

Equipment Testing

Summary

References and Bibliography

Chapter twelve. Incident Reporting & Investigation

Chapter Objectives

Incident Investigation Processes

Incident protocols

Investigations

Gathering information

Investigating the Incident Cause

Causal analysis tree model of an investigation

Incident Report

Post Event Hazard Control Review and Report

Recording issues

Debriefing

Revising plans and procedures

Appendix

Case Studies

Index

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Transformational Collaborative Outcomes Management (TCOM) is a comprehensive, multi-level conceptual framework for system management and improvement. This book provides a comprehensive understanding of TCOM by using person-centered, collaborative processes for decision making. The issue with current human services systems is that there is a lack of access to care and that the system is focused on providing services as cheaply as possible. TCOM focuses on helping the greatest number of people while maximizing effectiveness. By fully understanding the nature of the business of helping, the author seeks to offer ways to create and sustain effective and positively evolving helping systems. He lays out a series of goal-directed social change processes which allow people at every level of a system to begin a shift towards transformational practice and the emergence of transformational systems. Building on three decades of work in a large community of scholars and practitioners, this book will represent the first full description of the conceptual framework and will appeal to an interdisciplinary group of scholars across nonprofit management, healthcare management, and social work.