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Books > Business & Economics > Industry & industrial studies > Service industries > General
This book presents the latest research and novel case studies on
crime and corruption in the tourism and hospitality industry. It
approaches tourism as both a globalised business impacting the
livelihood of millions of people, and a highly challenging field of
action for national legislators and law enforcement agencies. The
global nature and ubiquity of tourism, as well as the core elements
of the holiday experience - such as interactions with unknown
environments and places, a care-free mind-set, novelty-seeking
behaviour and anonymity - render it highly susceptible to
victimisation, crime and corruption. Accordingly, the book
addresses a comprehensive set of emerging issues, including:
conflict and fraud during holidays; criminal and negligence
offences at tourists' expense; exploitation and mistreatment of
service workers; deterioration of heritage, cultural and natural
resources; and securitisation of tourism.
Healthcare and medical services have seen rapid development in
various areas of the world, including Asia and Eastern Europe.
These territories are now becoming a medical hub for many
surrounding countries. Medical tourism is the practice of traveling
to international regions for treatment that isn't available
locally. This subject has gained significant attention throughout
the tourism industry, as researchers and professionals are
searching for specific advancements of medical care and hospital
development in numerous countries. Growth of the Medical Tourism
Industry and Its Impact on Society: Emerging Research and
Opportunities is a collection of innovative research on the methods
and advancement of medical travel for treatment in various global
regions and provides insights for the growth prospects of the
medical tourism business. While highlighting topics including
destination branding, community impact, and hospital management,
this book is ideally designed for medical executives, hospital
directors, researchers, policymakers, academicians, practitioners,
scholars, and students seeking current research on tourism
practices within the medical field.
This book is devoted to the customization design of product/service
system (PSS), making use of a systematic design process and a
number of methods, especially Industrial Customer Activity Cycle
Analysis, Service Quality Function Deployment, Service Function and
Attribute Analysis, Modified Service Blueprint, Multi-Objective
Optimization and Multi-Criteria Recommendation Method. The book is
especially valuable in manipulating the problems of PSS
requirements analysis, design conflict, design reuse and
proactively response to customer. The methods in the book
facilitate modular design of customized solutions and enhance PSS
design efficiency. Presenting case studies, this book helps
researchers and practitioners to understand the customization
process and methods in the early development of PSS.
With the continuous growth of the service sector, the ability to
develop and implement information systems is important in order to
measure progress. Implementation and Integration of Information
Systems in the Service Sector is a collection of research which
discusses the application of information systems as well as the
established ideas and advancements in the service sector. This book
aims to utilise new theories, technologies, models, and methods in
order to discover effective functions in this area.
The book showcases research on digital entertainment solutions in
different sectors. In recent years, digital media have evolved to
include bandwidth-rich, smart, and connected platforms accessed via
computers, tablets, smart phones, social media, and video game
consoles. The high connectivity and vast processing capacity of
these platforms have allowed for platform-agnostic, streaming,
always-on, entertainment-on-demand consumption of digital content
in a way distinct from traditional models of entertainment
consumption. Moving beyond the unilateral delivery of content, with
fixed positions of the entertainers and the entertained, digital
entertainment is now dynamically generated by users and providers,
blurring the boundary between producers and consumers of
entertainment. With the increasing accessibility of multimodal
media that surround audiences with sensory-rich information,
digital entertainment is becoming more immersive.
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