Dieses Buch bietet Ihnen kompakte Anleitungen und Tipps fur die optimale Praxisfuhrung. Patientenorientierung: patientengerechtes Leistungsspektrum, Patientenbindung, Patienten-Neuakquise. Kommunikations- und Marketingstrategien. Mitarbeiterfuhrung und -motivation. PatientInnen kommen gerne (wieder), wenn sie sich fachlich gut aufgehoben und emotional wohl fuhlen. Der/die heutige PatientIn ist dabei informierter, anspruchsvoller und fordernder denn je. Sie wollen: ein patientengerechtes Leistungsspektrum stimmige Praxisablaufe und eine patientenorientierte Kommunikation Ihre Zukunft: Wie reagieren Sie heute und in Zukunft am besten auf diese vielfaltigen Herausforderungen? Patientenbindung: Wie stellen Sie - mithilfe Ihrer qualifizierten und freundlichen MitarbeiterInnen - Ihre PatientInnen zufrieden? Patienten-Neuakquisition: Wie machen Sie Ihre PatientInnen zu aktiven Botschaftern Ihrer Dienst-Leistungen? Mit Zusatzwissen fur Praxiseinsteiger und -neugrunder zur Burnout-Prophylaxe um Ihre digitalen Praxisablaufe zu optimieren All das zeigt Ihnen ganz konkret dieses Buch. Das Ergebnis: engagierte, treue MitarbeiterInnen, loyale PatientInnen und eine erfolgreiche Praxis, in der Ihre PatientInnen, Ihre MitarbeiterInnen und Sie sich wohl fuhlen. Mit zahlreichen Praxis-Beispielen, Handlungstipps und Checklisten aus dem medizinischen Alltag. Fur alle niedergelassenen AErztInnen und Klinikambulanzen. (Auch als Geschenk fur Ihre Medizinischen Fachangestellten.)

Patient Safety and Healthcare Improvement at a Glance is a timely and thorough overview of healthcare quality written specifically for students and junior doctors and healthcare professionals. It bridges the gap between the practical and the theoretical to ensure the safety and wellbeing of patients. Featuring essential step-by-step guides to interpreting and managing risk, quality improvement within clinical specialties, and practice development, this highly visual textbook offers the best preparation for the increased emphasis on patient safety and quality-driven focus in today s healthcare environment. Healthcare Improvement and Safety at a Glance: Maps out and follows the World Health Organization Patient Safety curriculum Draws upon the quality improvement work of the Institute for Healthcare Improvement This practical guide, covering a vital topic of increasing importance in healthcare, provides the first genuine introduction to patient safety and quality improvement grounded in clinical practice.

This book provides an update on recent clinical practice and an in-depth view of selected topics relevant to hospital medicine. It is divided into four sections that explore clinical, administrative, systems and ethical issues. Each section places an emphasis on the opportunities, challenges and potential directions of this bourgeoning subspecialty. This new edition expands on topics covered in the previous edition, including the COVID-19 pandemic, racial disparities in healthcare delivery and providers, and pediatric hospital medicine. Other chapters explore worldwide practice patterns and practical application of philosophical tools in daily practice. This up-to-date resource provides hospitalists, advanced nurse practitioners, medical students and administrators with the latest research, trends and issues in hospital medicine.

"Clinical Governance: A Guide to Implementation for Healthcare Professionals "provides a comprehensive overview of what is meant by clinical governance and how it can be implemented in practice. It explores the evolution of clinical governance, its key components, legal implications, the barriers to implementing it, and its impact.

"Clinical Governance" provides step-by-step practical advice, facilitating better understanding of the key principles of clinical governance. This third edition has been fully updated throughout to incorporate a more integrated approach to achieving clinical governance, with an additional chapter on education and training. Each chapter includes reflective questions, activities and case studies taken from clinical practice as well as a full list of references and further reading.

This text will act as a quick quality improvement reference and resource for every role within the healthcare system including physicians, nurses, support staff, security, fellows, residents, therapists, managers, directors, chiefs, and board members. It aims to provide a broad overview of quality improvement concepts and how they can be immediately pertinent to one's role. The editors have used a tiered approach, outlining what each role needs to lead a QI project, participate as a team member, set goals and identify resources to drive improvements in care delivery. Each section of the book targets a specific group within the healthcare organization. Pocket Guide to Quality Improvement in Healthcare will guide the individual, as well as the organization to fully engage all staff in QI, creating a safety culture, and ultimately strengthening care delivery.

Budgets of governments and private insurances are limited. Not all drugs and services that appear beneficial to patients or physicians can be covered. Is there a core set of benefits that everyone should be entitled to? If so, how should this set be determined? Are fair decisions just impossible, if we know from the outset than not all needs can be met? While early work in bioethics has focused on clinical issues and a narrow set of principles, in recent years there has been a marked shift towards addressing broader population-level issues, requiring consideration of more demanding theories in philosophy, political science, and economics. At the heart of bioethics new orientation is the goal of clarity on a complex set of questions in rationing and resource allocation. Rationing and Resource Allocation in Healthcare: Essential Readings provides key excerpts from seminal and pertinent texts and case studies about these topics, contextualized by original introductions. The volume is divided into three broad sections: Conceptual Distinctions and Ethical Theory; Rationing; and Resource Allocation. Containing the most important and classic articles surrounding the theoretical and practical issues related to rationing and how to allocate scare medical resources, this collection aims to assist and inform those who wish to be a part of bioethics' 21st century shift including practitioners and policy-makers, and students and scholars in the health sciences, philosophy, law, and medical ethics.

Die Autoren analysieren in diesem essential die nationale Gesundheitspolitik. Sie geben einen UEberblick, in welchen Rechtsvorschriften der Sozialversicherung arbeitnehmerbezogene Gesundheitsfoerderungs- und Praventionsansatze enthalten sind. Die qualitative Forschung umfasst verschiedene Themen praktizierter Gesundheitsfoerderung und Praventionsmoeglichkeiten sowie soziodemografische Parameter. Darauf basierend konnten sie Hauptstossrichtungen fur viele dieser Ansatze identifizieren.

In diesem Fachbuch zum betrieblichen Gesundheitsmanagement werden von Herangehensweisen uber Instrumente bis zum Controlling die wichtigsten Handlungsfelder der gesunden Arbeitswelt vorgestellt: Wo anfangen? Welche Bereiche abdecken? Wen einbeziehen? Wie Erfolge messen? Wie am Ball bleiben? Damit Sie als Personal- und Gesundheitsverantwortliche den UEberblick in einem herausfordernden Aufgabenfeld behalten und Ihre Mitarbeiter gesund und arbeitsfahig erhalten. Die 4. Auflage berucksichtigt inhaltliche Erweiterungen u. a. zu gesundheitspsychologischen Modellen, zur Konsolidierung und zu Erfolgsfaktoren eines effektiven Gesundheitsmanagements. Ein Update zu den rechtlichen Rahmenbedingungen und zur empirischen Ausgangslage vervollstandigt die uberarbeitete Auflage, die ihre Inhalte neu strukturiert dem Leser zur Verfugung stellt.

Operations management is increasingly a critical skill needed in today's health care leader. Managing your organization's complex interdisciplinary processes, labor and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organization. Logically organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics - topics often overlooked in most health care operational management texts. Additional noteworthy updates include: * Expanded systems perspective that emphasizes the interconnection between the hospital and the health care system. * 4 new chapters cover health insurance plan operations (4), Six Sigma quality improvement (7), information technology (13) and statistical analysis (12) * Updated and expanded content on information technology including how to leverage existing information technology assets to improve operational performance. * Thoroughly revised chapter on supply chain management * New cases studies and end of chapter discussion questions and calculations challenge reader to apply concepts. * Practical guidance on analyzing operational performance using everyday management tools such as MS Excel.

As the U.S. healthcare industry undergoes sweeping changes to increase efficiency and reduce costs, the healthcare workforce is changing as well. In this new system of care, physicians work alongside health care teams, where nurses, pharmacists, and other professionals must collaborate to provide better, more affordable care to many more patients than ever before. The HEALTHCARE PROFESSIONAL WORKFORCE is the first book to codify the transformations underway across health professions in the U.S. and to situate these changes within a larger context for both healthcare and non-healthcare audiences. This volume provides an important guide to understanding how health professionals fit within the emerging model of healthcare, and serves as a vital resource for readers in health policy management, medicine, public health, and organizational studies. Comprising seven unique chapters alongside commentaries from heads of healthcare organizations and influential physicians, THE HEALTHCARE PROFESSIONAL WORKFORCE provides a theoretical and practical benchmark for understanding the next generation of human capital in one of society's most important labor sectors.

This book provides practical applications of statistical and mathematical concepts to resolve common issues in hospital management. Each chapter discusses a key component of hospital operations, such as maximizing hospital profitability through pricing optimization, forecasting facility requirements from historical data, and determining optimal patient schedules to fully utilize hospital resources in order to eliminate over-crowding in the emergency department. Structured by the degree of mathematical complexity, this professional book utilizes problem-solving methodologies ranging from basic statistical concepts (means and standard deviations) to more advanced statistics (Poisson distributions and queuing theory). Concluding with computer applications and simulations, the practical examples will help hospital managers to optimally and innovatively make use of linear programming. The book's main goal is to make hospital personnel more aware of the benefits of management science methodologies that are not usually employed in today's hospitals.

Ramona Piller beschaftigt sich mit dem Thema Gesundheit fur Beschaftigte in der Pflege, das mit Blick auf die aktuellen Herausforderungen omniprasent ist. Der Weg, die Belegschaft uber das Betriebliche Gesundheitsmanagement zu schutzen, ist dabei notwendig und unerlasslich. Dennoch sind integrierte Managementsysteme zur Gesundheitsfoerderung noch nicht Alltag in Kranken- und Pflegeeinrichtungen. Gleichwohl erfullen diese aufgrund der vielfaltigen gesetzlichen Anforderungen bereits wesentliche Elemente fur ein Betriebliches Gesundheitsmanagement. Solche Elemente und die damit verbundenen Handlungsspielraume fur Fuhrungskrafte auf Stationsebene aufzuzeigen und mit praktischen Tipps zu untermauern, ist Anliegen dieses essentials.Die Autorin: Ramona Piller ist Krankenschwester und staatlich anerkannte leitende Pflegefachkraft. Sie ist stellvertretende Stationsleitung der Gesamtabteilung Anasthesie und Intensivtherapie am Robert-Koch-Krankenhaus in Apolda.

How can I teach more interactively? What is the best way to use visual aids? Why should I vary my teaching method? How should I prepare for a lecture? When should I use a simulator? Good teaching skills are essential for passing on knowledge so that it will be retained and practised for a lifetime. Thus being able to teach well is vital to patient care. This book is written for the busy clinician to help improve their teaching and pass their skills and learning on to others in the most effective way. The text covers every aspect of teaching, from lesson planning and how to use resources, to evaluating teaching and dealing with difficult situations. A combination of practical advice, step-by-step instructions and sample lesson plans will help and inspire the reader to become the best teacher possible. The text is also written for those who teach others to teach; for those running a course for their department, or running official teacher training courses. The Notes for Trainers section within each chapter gives specific guidance, helpful tips and sample lesson plans to help you run a new course. The authors share their extensive range of clinical and teaching experience in this highly readable book.

Clinical Governance is integral to healthcare and all doctors must have an understanding of both basic principles, and how to apply them in daily practice. Within the Clinical Governance framework, patient safety is the top priority for all healthcare organisations, with the prevention of avoidable harm a key goal. Traditionally medical training has concentrated on the acquisition of knowledge and skills related to diagnostic intervention and therapeutic procedures. The need to focus on non-technical aspects of clinical practice, including communication and team working, is now evident; ensuring tomorrow's staff are competent to function effectively in any healthcare facility.
This book provides a guide to how healthcare systems work; their structure, regulation and inspection, and key areas including risk management, resource effectiveness and wider aspects of knowledge management. Changing curricula at undergraduate level reflect this, but post-graduate training is lagging behind and does not always equip trainees appropriately for a hectic clinical environment. An Introduction to Clinical Governance and Patient Safety presents a simple overview of clinical governance in context, highlighting important principles required to function effectively in a pressurised healthcare environment. It is presented in short sections based on the original seven pillars of clinical governance. These have been expanded to include the fundamental principles of systems, team working, leadership, accountability, and ownership in healthcare, with examples from everyday practice. This format is designed to facilitate use as a 'pocket guide' which can be dipped into during the working day, as well as for general reading. Examples from all branches of medicine are presented to facilitate understanding. Contributors are taken from a broad base - from junior doctors to internationally recognised experts - ensuring issues are addressed from all perspectives.

This book provides the reader with a comprehensive set of instructions and examples of how to perform a cost-benefit analysis (CBA) of a health intervention. Developed out of a course run by Jordan Louviere at the University of Technology, Sydney, entitled An Introduction to Stated Preference Discrete Choice Modelling it has a particular focus on the use of stated preference survey methods to identify consumer preference data, as well as the use of recent developments in cost-effectiveness analysis within a CBA framework. In doing so, the most up to date methodologies for CBA are compiled in a comprehensive manner with the aim of advancing the methodology of CBA in healthcare.
ABOUT THE SERIES
Series editors Alastair Gray and Andrew Briggs
Economic evaluation of health intervention is a growing specialist field, and this series of practical handbooks tackles, in depth, topics superficially addressed in more general economics books. Each volume includes illustrative material, case histories and worked examples to encourage the reader to apply the methods discussed, with supporting material provided online. The series is aimed at health economists in academia, the pharmaceutical industry and the health sector, those on advanced health economics courses, and health researchers in associated fields.

Budgets of governments and private insurances are limited. Not all drugs and services that appear beneficial to patients or physicians can be covered. Is there a core set of benefits that everyone should be entitled to? If so, how should this set be determined? Are fair decisions just impossible, if we know from the outset than not all needs can be met? While early work in bioethics has focused on clinical issues and a narrow set of principles, in recent years there has been a marked shift towards addressing broader population-level issues, requiring consideration of more demanding theories in philosophy, political science, and economics. At the heart of bioethics new orientation is the goal of clarity on a complex set of questions in rationing and resource allocation. Rationing and Resource Allocation in Healthcare: Essential Readings provides key excerpts from seminal and pertinent texts and case studies about these topics, contextualized by original introductions. The volume is divided into three broad sections: Conceptual Distinctions and Ethical Theory; Rationing; and Resource Allocation. Containing the most important and classic articles surrounding the theoretical and practical issues related to rationing and how to allocate scare medical resources, this collection aims to assist and inform those who wish to be a part of bioethics' 21st century shift including practitioners and policy-makers, and students and scholars in the health sciences, philosophy, law, and medical ethics.

Ariane Bentner erlautert in diesem essential die wichtigsten Hintergrundinformationen zum Thema Gesundheitsmanagement fur Arbeitgeber. Die Autorin zeigt inhaltliche Konzepte sowie Good-Practice-Beispiele fur kleine und mittlere Unternehmen auf und gibt Impulse fur den Aufbau eines pragmatischen Betrieblichen Gesundheitsmanagements (BGM), das zielgruppenadaquat funktionieren kann. Der demografische Wandel und der Fachkraftemangel gebieten es, die Ressource Arbeitskraft mehr denn je zu schutzen. Auch kleinere Organisationen koennen mit wenig Aufwand passgenaue Konzepte fur BGM-Massnahmen konzipieren und anbieten.

Plain English for Doctors shows how to write about medical science in a clear and vivid way. It can help a medical writer at any level, from beginner to veteran, since it gives specific, practical advice. Writing in plain English can help your writing reach a wider audience, including people in other specialties, levels of training, other fields, and other countries around the world. What makes medical writing hard to read? Is it complex science or complex grammar? This book shows how to keep good science but avoid complex grammar. It describes the symptoms of medicus incomprehensibilis, those over-used writing habits that tend to make medical writing hard to read. It shows how to treat each symptom using a proven plain English writing tip. Each tip is easy to apply and comes with exercises. The exercises are based on excerpts from articles published in leading medical journals. Model revisions vastly improve reading ease and grade level. The book looks at medical writing from three angles. Concept 1, Take charge of your reading ease score, shows how to manage reading ease. Concept 2, Write vividly, shows how to write more vividly by focusing on real world objects and actions. Concept 3, Present logical reasoning clearly, gives tips on how to choose a clear narrative pathway and forge a strong chain of logical reasoning. This book is a must for anyone who writes about medical science. The ability to express complex ideas in simple language is not a remedial skill. Rather, it can only be seen as a sign of mastery.

Das Buch diskutiert das Problem des Fachkraftemangels von Pflegeunternehmen. Unternehmen im Pflegebereich lernen durch die Leuphana Case Study Fachkraftemangel im Pflegesektor wie sie Nachwuchskrafte gewinnen und ihr bestehendes Personal entwickeln und weiter qualifizieren koennen. Die Case Study behandelt die Frage, was kleine und grosse Betriebe und Unternehmen in der Altenpflege tun koennen, um dem drohenden Fachkraftemangel vorzubeugen. Dabei wird ebenfalls erarbeitet, was einen attraktiven Arbeitgeber in dieser Branche auszeichnet. Ausserdem werden Massnahmenkataloge zur Gewinnung und Bindung von Fachkraften aufgestellt. Daruber hinaus setzt sich die Case Study mit weiteren Fragestellungen rund um das Thema Altenpflege auseinander. So werden sowohl die Makroebene als auch die Mikroebene analysiert. Dadurch lernen die Bearbeiterinnen und Bearbeiter der Case Study die gesamtgesellschaftlichen Herausforderungen der Pflegebranche und die Probleme von einzelnen Pflegeeinrichtungen im Speziellen kennen. Daneben wird ein Blick in die Zukunft geworfen, um zukunftige Herausforderungen von Pflegeunternehmen in einem moeglichst fruhen Stadium zu identifizieren und diese durch detaillierte Planung bereits vor ihrer tatsachlichen Entstehung zu bewaltigen.