Exactly what diversity management is, why it makes business sense and how it can be measured are questions that cause confusion among managers and learners alike. Moreover, the way in which diversity management is conceptualised and managed in some local and international companies seems to make matters worse. This title aims to address these issues in a practical and sensible way.

Examine the issues impacting today's current, fast-shifting business environment and the necessary management solutions with Daft/Marcic's market-leading UNDERSTANDING MANAGEMENT, 12E. Even before recent upheavals, managers and organizations were buffeted by competitive, social, technological and economic change. Today's managers face more demands than ever before in the scramble to cope with the turbulence of recent events, ethical and social turmoil, mobile commerce, economic instability, globalization, cybersecurity threats, increasing government regulation and global supply chains. This edition helps you, as a future manager, find leading-edge solutions to significant problems -- whether everyday challenges or once-in-a-lifetime crises. Content extends beyond techniques traditionally taught to encompass a breadth of management skills and new competencies you can use to face today's issues. MindTap and Write Experience digital resources are also available to help you seize opportunity and lead change.

Tackle systemic racism in the workplace with practical strategies In The Anti-Racist Organization: Dismantling Systemic Racism in the Workplace, HR strategist Shereen Daniels delivers an incisive and honest discussion of how business leaders can change workplace practices to create a more anti-racist and equitable environment. The author draws on her personal and client-facing experience, historical fact, legal proceedings, HR insights, and quantitative analysis to equip readers with the knowledge and tools they need to transform their companies. Daniels also looks at: The role of executive leaders and how to push past discomfort to credibly and authentically lead change Strategies for recognising the problem of systemic racism and implementing impactful solutions Why it's important to empower colleagues to be pioneers of change and how to do that Explanations of why diversity and inclusion initiatives haven't yet solved the problem Ways language can either be a weapon to perpetuate systemic racism or a tool to dismantle An indispensable exploration of how systemic racism is engrained into business structures, policies, and procedures, The Anti-Racist Organization: Dismantling Systemic Racism in the Workplace belongs in the libraries of all business leaders seeking to make their workplace more inclusive and equitable.

The lifeblood of any business is sales and marketing. Selling and marketing skills are essential for a business to succeed. A person's ability to market a product or service assists in the development of entrepreneurial flair, a much-needed attribute for people either seeking employment, or currently employed, in the southern African business environment. Fundamentals of sales and marketing - Discuss the development of sales and marketing skills in the southern African business environment; is unique as it presents the theory on both sales and marketing in one concise book; provides southern African examples and case studies; is written in simple, clear language which makes it easy to read an accessible to business; management students and practitioners in the sales and marketing fields.

As entrepreneurship education grows across disciplines and permeates through various areas of university programs, this timely book offers an interdisciplinary, comparative and global perspective on best practices and new insights for the field. Through the theoretical lens of collaborative partnerships, it examines innovative practices of entrepreneurship education and advances understanding of the discipline. Exploring and showcasing how global collaboration can foster entrepreneurship education, international contributors share their experiences as educators, scholars and thought-leaders involved in the Babson Collaborative. Chapters illustrate the challenges faced by educators and creative methods for tackling them, offering useful insights from a range of disciplinary perspectives. Highlighting the significance of the field to higher education environments, this book encourages active participation in entrepreneurial practice and collaboration between stakeholders and disciplines to ensure high-quality education in a variety of settings. This insightful book is a rousing and inspiring view of entrepreneurship education for scholars and academic entrepreneurs who are working to build robust education ecosystems in the field.

Dr. John C. Maxwell is committed to more than just being a leader-he's also committed to nurturing and mentoring thousands of potential leaders around him. This passion is what caused him to found INJOY and EQUIP, and it is the driving force in his ministry.

Both practical and inspirational, "Developing the Leaders Around You "is crammed with strategies that help you effectively transform your goals into reality by building leadership in the people around you. Emphasizing that an organization can't grow until its members grow, Dr. Maxwell encourages readers to foster a productive team spirit, make difficult decisions, handle confrontation, and to nurture, encourage, and equip people to be leaders.

Now in paperback, the acclaimed guide by a leading workplace expert that offers essential advice about how to succeed at work by avoiding the pitfalls of pervasive credit-grabbing and finger-pointing.
In this important book, praised by bestselling management expert Robert Sutton as "a modern management classic; one of the most well-crafted business books I have ever read," psychologist and workplace consultant Ben Dattner reveals that at the root of the worst problems at work is the skewed allocation of credit and blame. It's human nature to resort to blaming others, as well as to take more credit for successes than we should. Many managers also foster a "blame or be blamed" culture that can turn a workplace into a smoldering battlefield and upend your career. Individuals are scapegoated, teams fall apart, projects get derailed, and people become disengaged because fear and resentment take hold. But Dattner shows that we can learn to understand the dynamics of this bad behavior so that we can inoculate ourselves against it.
In lively prose, Dattner tells a host of true stories from individuals and teams he's worked with, identifying the eleven personality types who are especially prone to credit and blame problems and introducing simple methods for dealing with each of them. The rich insights and powerful practical advice Dattner offers allow readers to master the vital skills necessary for rising above the temptations of the blame game, defusing the tensions, and achieving greater success.

'The Bible of business and personal productivity' Lifehack 'A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru' Fast Company Since it was first published almost fifteen years ago, David Allen's Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. 'GTD' is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles.

Project management in education and training is a resource for education students, educators, policy makers and authorities in the education, training and skills development arena. The title will enable the successful implementation of education and training projects, such as school fundraising, implementing Curriculum 2005 and Adult Basic Education and Training projects, assessing staff and successfully implementing any training programme. It also contributes to long-term, sustainable skills development through a holistic, lifelong approach to learning.

Organisational change: Theory and practice is based on the premise that a deeper understanding of the change phenomenon and its consequences forms the basis for constructively acting on and managing change in organisations. The title recognises that change at the individual level is inextricable from change at the organisational level. As a result, the application of change concepts and theory consistently relates to both the individual and the organisation.

Organizational Behavior provides the information you want, when you want it. Reflecting the most recent research and events within the field of OB, the 19th Edition continues its hallmark focus on clear writing, cutting-edge content, and intuitive pedagogy. There's a reason why Robbins's textbooks have educated millions of students and have been translated into 20 languages: because of a commitment to provide engaging, cutting-edge material that helps you understand and connect with this important field of study. This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed.

Agile is broken. Most Agile transformations struggle. According to an Allied Market Research study, "63% of respondents stated the failure of agile implementation in their organizations." The problems with Agile start at the top of most organizations with executive leadership not getting what agile is or even knowing the difference between success and failure in agile. Agile transformation is a journey, and most of that journey consists of people learning and trying new approaches in their own work. An agile organization can make use of coaches and training to improve their chances of success. But even then, failure remains because many Agile ideas are oversimplifications or interpreted in an extreme way, and many elements essential for success are missing. Coupled with other ideas that have been dogmatically forced on teams, such as "agile team rooms", and "an overall inertia and resistance to change in the Agile community," the Agile movement is ripe for change since its birth twenty years ago. "Agile 2" represents the work of fifteen experienced Agile experts, distilled into Agile 2: The Next Iteration of Agile by seven members of the team. Agile 2 values these pairs of attributes when properly balanced: thoughtfulness and prescription; outcomes and outputs, individuals and teams; business and technical understanding; individual empowerment and good leadership; adaptability and planning. With a new set of Agile principles to take Agile forward over the next 20 years, Agile 2 is applicable beyond software and hardware to all parts of an agile organization including "Agile HR", "Agile Finance", and so on. Like the original "Agile", "Agile 2", is just a set of ideas - powerful ideas. To undertake any endeavor, a single set of ideas is not enough. But a single set of ideas can be a powerful guide.

This title deals with: Creating the long-term goal of value and the short-term goal of profitability, liquidity and solvency; analysing and interpreting financial statements; using a financial calculator to perform financial calculations. Managing cash flow (liquidity), accounts receivable and inventory (stock). The title has been written for managers involved in marketing, human resources (HR), information technology (IT), procurement and materials management (MM), as well as professionals such as architects, attorneys, engineers, doctors and other medical practitioners in private practice. This book is ideal for anyone who has little or no prior knowledge of accounting or financial management.

This is a guide to understanding entrepreneurial ecosystems: what they are, why they matter, and to whom they matter. Ben Spigel explores this popular new theory of economic development, locating the intellectual roots of ecosystems, explaining the practices and processes that allow ecosystems to support the creation and growth of innovative entrepreneurial firms. Investigating why some places are able to support innovative, high-growth entrepreneurship while others cannot, this book looks at the characteristics of entrepreneurial places in both developed and developing countries to identify the role of factors such as culture, social networks and economic history. Going beyond just the different combinations of different people and factors of a place, Spigel explores the social and economic processes such as learning and entrepreneurial recycling that power how ecosystems develop and influence high-growth venture creation. Entrepreneurship and economic geography scholars will appreciate the strong theoretical exploration of this new approach to understanding entrepreneurship. It will also be a helpful read for public officials, policy makers, and ecosystems builders looking to delve further into this prominent new concept in local economic development policy.

Packed with cutting-edge coverage and up-to-the-minute research, CRIMINAL JUSTICE ORGANIZATIONS: ADMINISTRATION AND MANAGEMENT, International Edition delivers a thoroughly modern introduction to the management techniques appropriate to each area of the criminal justice system. The book is known for its thoroughness, accessibility, and practicality. By focusing on both the "hows" and "whys" of management techniques, it equips readers with the skills and knowledge to effectively deal with the issues they will face in today's field. Completely current, the Fifth Edition includes a wealth of relevant statistics, insight from actual CJ professionals, and coverage of such key topics as civil liability, political power, leadership, ethics, and more.

Before Joel Manby won the respect of America with his appearance on the CBS reality TV series Undercover Boss, he was a highly successful corporate executive. After the show aired, many of the 18 million viewers wrote to him about the profound impact of his servant leadership. How does a person achieve that level of success without arrogance or pride? In Love Works, Joel Manby introduces us to the power of Christlike love in the workplace. After years of leading thousands of men and women, Manby has proven that leading with love is effective, even in a business environment. Manby challenges leaders to allow integrity and faith to guide leadership decisions, outlining seven time-proven principles that break down the natural walls within corporate cultures, empowering managers and employees, disarming difficulties, and cultivating an atmosphere that builds long-term success. Manby also leverages the undeniable truth that love builds healthy relationships at home---why not use the same behavior to build healthy relationships at work?

Acclaim for the first edition:'A tour-de-force of trust research methodologies, from survey methods to critical incidents to hermeneutics... will prove invaluable to trust researchers of every stripe.' - Aks Zaheer, University of Minnesota 'This book fills an important gap. The burgeoning field of trust research has employed a wide variety of definitions and methods, but until the appearance of this Handbook there was no comprehensive overview of them. Its contributions, many written by leading international experts, cover conceptual issues as well as qualitative and quantitative methods. The editors are all working at the frontiers of trust research and in this Handbook they have compiled an indispensable source of reference for years to come.' - John Child, University of Birmingham, UK 'This is the right book at the right time. Central to the advancement of research on trust is the need to address a host of methodological, empirical, and analytical challenges. This Handbook provides a vital resource for doing so and holds the promise of infusing the literature with novel and enhanced approaches for studying and understanding trust. Researchers new to the field as well as established experts will find a wealth of insights contained herein.' - Bill McEvily, University of Toronto, Canada Drawing together a wealth of research methods knowledge gained by trust researchers into one essential volume, this book provides an authoritative in-depth consideration of quantitative and qualitative methods for empirical study of trust in the social sciences. This second edition of the Handbook of Research Methods on Trust provides a fully updated and extended account of quantitative, qualitative and mixed methods for empirical research. While many researchers have already drawn inspiration and insight from the previous edition, the dynamic development of trust research calls for further and deeper engagement with methodological issues, particular methods, practical research experience, and current challenges and innovations as offered by this new edition. Identifying innovative methods for researching trust, this important handbook will prove invaluable for students and academics in the social sciences who are interested in trust, particularly postgraduates planning empirical research on trust, undergraduates researching issues of trust, faculty teaching research-based courses on trust and related topics, and experienced trust researchers looking for reflection, discussion and inspiration. Contributors: S.J. Addison, N. Alex, M.J. Ashleigh, R. Bachmann, D. Barrera, K.M. Bijlsma-Frankema, M.C. Bligh, B.F. Blumberg, G. Breeman, C. Brinsfield, C. Burns, V. Buskens, J.S. Carroll, S.M. Conchie, D.L. Ferrin, D.E. Gibbons, N. Gillespie, C. Goodall, J.C. Kohles, R.M. Kramer, T.M. Kuhlmann, A. Langley, V. Le Gall, R.J. Lewicki, E. Meyer, M. Muethel, R. Munscher, B. Nooteboom, J.M. Peiro, A. Pentland, R.L. Priem, W. Raub, R.A. Roe, D.M. Rousseau, R.H. Searle, M. Tillmar, E.M. Uslaner, B. Waber, A.A. Weibel, F. Welter, M. Williams, R. Zolin

The talent professional's one-stop reference for best practices and tips Human Resources Kit For Dummies is the guide talent pros turn to for improving their leadership across the businesses they serve. The world of HR is full of unforeseen challenges, and this For Dummies reference will help you to handle them with grace and professionalism. This book provides tips and tricks for creating an engaging employee experience from the get-go, prioritizing employee well-being and health, navigating the recent wave of resignations, and implementing better hiring practices. In this new era of virtual offices, you'll also learn to implement remote and hybrid onboarding and work models. Plus, you'll explore HR technologies, learning and development strategies that get results, hiring ethics, diversity and inclusion best practices, social media uses and policies, and beyond. Learn all the functions of the human resources role Discover new software, HR best practices, and employment trends Make your organization more ethical with diversity, equity, and inclusion initiatives Get insights on how to navigate remote workers and other common HR challenges New and working HR professionals will love this friendly, easy-to-read resource for developing HR skills. If you're a business owner, this book can also help you recruit, hire, and retain the right people, or build an HR function that gets results!

'A leader's ability to achieve anything great for God begins in his or her heart and mind.' --John C. Maxwell Effective leadership starts with healthy, clear thinking. Successful leaders know how to focus on the essentials. Best-selling author and leadership specialist John C. Maxwell shares meditations sure to challenge us as leaders to reach our full potential as servants of God. In this 30th anniversary edition of his very first book, we learn that 'our ability to achieve anything great for God begins in our hearts and minds.' Ready for a change of heart? Ready to be transformed by the renewing of your mind? Increase your effectiveness as both leader and servant as you 'think on these things.

TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION TNTs are Tiny Noticeable Things. People don't need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone's first name and recalling how they prefer to take their coffee, to sending someone a handwritten 'thank you' note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference. In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level. Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle 'human' touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us. If you want to differentiate yourself, don't overlook the TNTs! WARNING - THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS 'I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say "I can't believe there's generosity on such a scale." The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people's lives. That for me is what TNTs are all about.' Nick Knowles - TV Presenter & Motivational Speaker

What causes one system to break down and another to rebound? Are we merely subject to the whim of forces beyond our control? Or, in the face of constant disruption, can we build better shock absorbers--for ourselves, our communities, our economies, and for the planet as a whole?
Reporting firsthand from the coral reefs of Palau to the back streets of Palestine, Andrew Zolli and Ann Marie Healy relate breakthrough scientific discoveries, pioneering social and ecological innovations, and important new approaches to constructing a more resilient world. Zolli and Healy show how this new concept of resilience is a powerful lens through which we can assess major issues afresh: from business planning to social develop-ment, from urban planning to national energy security--circumstances that affect us all.
Provocative, optimistic, and eye-opening, Resilience sheds light on why some systems, people, and communities fall apart in the face of disruption and, ultimately, how they can learn to bounce back.