Today's customer-oriented operational philosophy has forced organizations to face the challenge of transforming into digital businesses to meet growing customer demand. The reality is that power is shifting from institutions to customers, so it's up to providers to master both customer experience and digital operational excellence. However, despite this turn toward digitalization, many businesses struggle to manage their technology base strategically. Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector provides an in-depth exploration of options that can assist organizations in developing a consistent and coherent view of various drivers in order to shape their markets and operations as well as how disruptive innovations and emerging technologies can contribute to businesses now and in the future. Covering a wide range of topics such as sustainable transportation and customer service experiences, it is ideal for industry professionals, researchers, academicians, instructors, decision makers, and students.

Other to Other (O2O): Expanding successful engagement outside your comfort zone is written from an operational perspective. The O2O model was developed to be used with persons and contexts across a range of races, ethnicities, gender identities, ages, abilities, experiences, and environments. The four components of the O2O model: knowledge, skills, personal characteristics, and motivation, are introduced and discussed separately, with an analysis and, an incomplete list of the many knowledge, skills, and personal characteristics embedded in successful engagement with Other. Although the first three components are presented in their higher level of knowing, discussion is provided around task analysis and scaffolding of the knowledge and skills. Motivation, the fourth component, is discussed using the Value*Expectation*Cost theory. This theory is described as is the motivation necessary for successful O2O engagements. Examples applying each component in different contexts are provided. Finally, the nonlinear, developmental, intertwined, and dynamic aspects of the O2O model are described.

Other to Other (O2O): Expanding successful engagement outside your comfort zone is written from an operational perspective. The O2O model was developed to be used with persons and contexts across a range of races, ethnicities, gender identities, ages, abilities, experiences, and environments. The four components of the O2O model: knowledge, skills, personal characteristics, and motivation, are introduced and discussed separately, with an analysis and, an incomplete list of the many knowledge, skills, and personal characteristics embedded in successful engagement with Other. Although the first three components are presented in their higher level of knowing, discussion is provided around task analysis and scaffolding of the knowledge and skills. Motivation, the fourth component, is discussed using the Value*Expectation*Cost theory. This theory is described as is the motivation necessary for successful O2O engagements. Examples applying each component in different contexts are provided. Finally, the nonlinear, developmental, intertwined, and dynamic aspects of the O2O model are described.

This book provides a simple explanatory guide for the layman that clarifies the 'big picture' of the PMBOK. The Guide to the Project Management Body of Knowledge (PMBOK), published by the Project Management Institute, provides a roadmap of performance domains designed to support project managers in all phases of project management. The sheer number of models, methods, and artifacts may leave project managers in a quandary about where to start and how to apply the many components. This book provides a simple explanatory guide for the layman that clarifies the 'big picture' of the PMBOK.

Join Nyimpini Mabunda on his journey from his childhood in an apartheid-era homeland to the CEO’s office at one of the world’s leading businesses.

In a career spanning Procter & Gamble, Nando’s, Diageo and Vodacom in South Africa, the UK and Uganda, Mabunda actively sets out to always improve his business acumen and leadership skills. Constantly in learning mode and infused with positive energy, Mabunda’s path offers insightful lessons and practical advice for anyone who wants to succeed in their career, build and lead a business.

This is your toolkit to take you the top!

Numerical Methods in Environmental Data Analysis introduces environmental scientists to the numerical methods available to help answer research questions through data analysis. One challenge in data analysis is misrepresentation of datasets that are relevant directly or indirectly to the research. This book illustrates new ways of screening dataset or images for maximum utilization, introducing environmental modeling, numerical methods, and computations techniques in data analysis. Throughout the book, the author includes case studies that provide guidance on how to translate research questions into appropriate models. Individuals working with data sets or images generated from environmental monitoring centers or satellites will find this book to be a concise guide for analyzing and interpreting their data.

The medical domain is home to many critical challenges that stand to be overcome with the use of data-driven clinical decision support systems (CDSS), and there is a growing set of examples of automated diagnosis, prognosis, drug design, and testing. However, the current state of AI in medicine has been summarized as "high on promise and relatively low on data and proof." If such problems can be addressed, a data-driven approach will be very important to the future of CDSSs as it simplifies the knowledge acquisition and maintenance process, a process that is time-consuming and requires considerable human effort. Diverse Perspectives and State-of-the-Art Approaches to the Utilization of Data-Driven Clinical Decision Support Systems critically reflects on the challenges that data-driven CDSSs must address to become mainstream healthcare systems rather than a small set of exemplars of what might be possible. It further identifies evidence-based, successful data-driven CDSSs. Covering topics such as automated planning, diagnostic systems, and explainable artificial intelligence, this premier reference source is an excellent resource for medical professionals, healthcare administrators, IT managers, pharmacists, students and faculty of higher education, librarians, researchers, and academicians.

Almost every software project begins with the utterances, ""What will this cost?"" and ""When will this project be done?"" Once those words are spoken, project stakeholders begin to wrestle with how to produce an estimate. Accurately estimating the cost or time to complete a software project is a serious problem for many software engineers, developers and project managers who struggle with costs running double original estimates, putting their careers at risk. It is reported that nearly 50% of all software projects are shelved and that one of the major causes is poor estimation practices. If developing software for internal use, poor estimates can represent a significant drain on corporate profits. Worldwide growth in the number of companies specializing in the development of software for use by other companies is staggering. India alone has nearly 20,000 such companies. Intense competition has led to an increased demand for fixed-bid pricing in client/vendor relationships, and has made effective cost estimation even more important and, in many cases, critical to a firm's survival. There are many methods of estimation. Each method has its strengths and weaknesses, proponents and opponents. Knowing how and which one to use on a given project is key to developing acceptable estimates for either internal or external projects. Software Estimation Best Practices, Tools, & Techniques covers all facets of software estimation. It provides a detailed explanation of the various methods for estimating software size, development effort, cost, and schedule, including a comprehensive explanation of test effort estimation. Emphasizing that software estimation should be based on well-defined processes, it presents software estimation best practices and shows how to avoid common pitfalls. This guide offers direction on which methods are most appropriate for each of the different project types commonly executed in the software development space and criteria for selecting software estimation tools. This comprehensive desk reference explains software estimation from scratch to help the beginner and features advanced techniques for more experienced estimators. It details project scheduling, including resource leveling and the concept of productivity, as applicable to software estimators, demonstrating the many benefits of moving from the current macro-productivity approach to a micro-productivity approach in software estimation. Software Estimation Best Practices, Tools, & Techniques: A Complete Guide for Software Project Estimators caters to the needs of all software project stakeholders, from novice to expert. It provides the valuable guidance needed to estimate the cost and time required to complete software projects within a reasonable margin of error for effective software development.

Equity is the tool to achieve diversity and inclusion that will help eliminate injustice and fairly distribute the benefits of an equitable environment to everyone. Corporate culture around the world has already stated efforts for sustainable development through corporate social responsibility (CSR) initiatives in rural areas. This infrastructure must be strengthened so that the rural community can become an active part of changing the world of work. Diversity, Equity, and Inclusion Efforts of Businesses in Rural Areas evaluates growth trajectories and educational opportunities in rural areas. It further explores the inclusion efforts of marginalized groups in rural society. Covering topics such as the construction industry, rural populations, and workplace inclusivity, this premier reference source is a valuable resource for policymakers, investors, professionals, business leaders and managers, economists, sociologists, students and educators of higher education, librarians, researchers, and academicians.

'An intriguing study of the minds of some of rugby's greatest leaders' - Tom English, BBC Sport An Official Licensed Product of the British & Irish Lions A British & Irish Lions tour presents one of the greatest challenges in sport. Rugby is a game that rewards creative expression, toil, teamwork and a never-say-die attitude. It can be joyful, vibrant and beautiful. Equally, it can brutally expose human flaws and frailties - even more so in the hugely pressurised environment of a Lions tour. Every team, no matter how talented, will find itself in dark and difficult situations both on and off the field; the successful ones are those with a leadership group that can navigate these challenging moments. In Legacy of the Lions, former Lions captain Gavin Hastings draws on his own experiences in the famous red jersey and interviews other greats of the game - including, among many others, Sam Warburton, Warren Gatland, Paul O'Connell, Brian O'Driscoll, Martin Johnson, Finlay Calder and Sir Ian McGeechan, plus a selection of their illustrious opponents, such as Kieran Read, John Smit and John Eales - to explore how to forge a successful team in this most rarefied of environments, the difficulties they each encountered and what leadership lessons they learned. Inspiring, humorous and illuminating, Legacy of the Lions casts a unique light on leadership, team-building and elite performance and reveals a new perspective on touring with - and playing against - The British & Irish Lions in the modern era.

Featuring a new preface, afterword and Radically Candid Performance Review Bonus Chapter, the fully revised & updated edition of Radical Candor is packed with even more guidance to help you improve your relationships at work. 'Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives.' - Sheryl Sandberg, author of Lean In. If you don't have anything nice to say then don't say anything at all . . . right? While this advice may work for home life, as Kim Scott has seen first hand, it is a disaster when adopted by managers in the work place. Scott earned her stripes as a highly successful manager at Google before moving to Apple where she developed a class on optimal management. Radical Candor draws directly on her experiences at these cutting edge companies to reveal a new approach to effective management that delivers huge success by inspiring teams to work better together by embracing fierce conversations. Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism - delivered to produce better results and help your employees develop their skills and increase success. Great bosses have a strong relationship with their employees, and Scott has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give practical advice to the reader, Radical Candor shows you how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people love both their work and their colleagues, and are motivated to strive to ever greater success.