The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

A guide for women entrepreneurs to help them get the financing they need to build big businesses and change our world.

The lack of female representation among top-earning business founders is surprising when compared with the number of women who start businesses. Fewer than thirty women in history have taken companies they founded public on leading stock exchanges. Although consistent references to "women and small business" dominate global development strategies and influence public policy, women are granted less than 2 percent of all venture capital investments annually.

Thinking Bigger is designed to provide women with the keys to unlocking capital and thinking bigger. Its author, Sarah Dusek, an entrepreneur and a venture capitalist, shares personal anecdotes highlighting obstacles that women face in business and how to overcome them. She reveals the metrics that really matter to venture capitalists and how to pitch them successfully. Her book delves into the art and science of creating a winning "pitch deck"―the standard formula for pitching to investors, from crafting a compelling story to using data and design to make a lasting impact.

Thinking Bigger positions women to get the financing they need―to build big businesses, to scale their endeavors, and to make a positive impact on our world.

Blend logistics theory with practical applications as you offer students a refined focus on the supply chain approach with Langley/Novack/Gibson/Coyle's SUPPLY CHAIN MANAGEMENT: A LOGISTICS PERSPECTIVE, Cengage International Edition, 12th Edition.

This edition highlights emerging issues, technological developments and global changes in today's constantly evolving field of supply chain management. Updates examine significant changes in business environments and their impact on the success of supply chains.

Updated profiles introduce chapter topics using real companies, well-known individuals and events, while the latest 'On the Line' features and short cases provide hands-on managerial experience. Revised technology features emphasize the latest advancements in supply chain management and logistics practices worldwide.

Featuring a new preface, afterword and Radically Candid Performance Review Bonus Chapter, the fully revised & updated edition of Radical Candor is packed with even more guidance to help you improve your relationships at work. 'Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives.' - Sheryl Sandberg, author of Lean In. If you don't have anything nice to say then don't say anything at all . . . right? While this advice may work for home life, as Kim Scott has seen first hand, it is a disaster when adopted by managers in the work place. Scott earned her stripes as a highly successful manager at Google before moving to Apple where she developed a class on optimal management. Radical Candor draws directly on her experiences at these cutting edge companies to reveal a new approach to effective management that delivers huge success by inspiring teams to work better together by embracing fierce conversations. Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism - delivered to produce better results and help your employees develop their skills and increase success. Great bosses have a strong relationship with their employees, and Scott has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give practical advice to the reader, Radical Candor shows you how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people love both their work and their colleagues, and are motivated to strive to ever greater success.

Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation.

This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!”

A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers.

LEAN is the most widespread management philosophy of our time and is currently present in every industry, yet the concept is still vaguely defined and widely misunderstood.

This is Lean - Resolving the efficiency paradox has been translated from Swedish to English, Danish, Norwegian, Finnish, Polish, French and Chinese and has sold over 160.000 copies since its launch in 2012. By using clear, concise language and insightful examples, the book has brought greater clarification to the essence of lean and revolutionized top-executives and employees understanding of what lean actually is.

The book also introduces the idea of the efficiency paradox, which claims that organisations' understanding of "true efficiency" is incorrect. It suggests that when organisations focus too much on utilising resources efficiently - the traditional and most common form of efficiency - it tends to lead to an increase in the amount of work there is to do. Consequently, the more organisations try to be efficient (being busy), the more inefficient they will actually become (taking care of non-value adding but necessary work).

This is Lean addresses how to resolve this paradox.

Handbook of Mobility Data Mining, Volume One: Data Preprocessing and Visualization introduces the fundamental technologies of mobile big data mining (MDM), advanced AI methods, and upper-level applications, helping readers comprehensively understand MDM with a bottom-up approach. The book explains how to preprocess mobile big data, visualize urban mobility, simulate and predict human travel behavior, and assess urban mobility characteristics and their matching performance as conditions and constraints in transport, emergency management, and sustainability development systems. The book contains crucial information for researchers, engineers, operators, administrators, and policymakers seeking greater understanding of current technologies' infra-knowledge structure and limitations. Further, the book introduces how to design MDM platforms that adapt to the evolving mobility environment, new types of transportation, and users based on an integrated solution that utilizes sensing and communication capabilities to tackle significant challenges faced by the MDM field. This volume focuses on how to efficiently pre-process mobile big data to extract and utilize critical feature information of high-dimensional city people flow. The book first provides a conceptual theory and framework, then discusses data sources, trajectory map-matching, noise filtering, trajectory data segmentation, data quality assessment, and more, concluding with a chapter on privacy protection in mobile big data mining.

Handbook of Mobility Data Mining, Volume Two: Mobility Analytics and Prediction introduces the fundamental technologies of mobile big data mining (MDM), advanced AI methods, and upper-level applications, helping readers comprehensively understand MDM with a bottom-up approach. The book explains how to preprocess mobile big data, visualize urban mobility, simulate and predict human travel behavior, and assess urban mobility characteristics and their matching performance as conditions and constraints in transport, emergency management, and sustainability development systems. The book introduces how to design MDM platforms that adapt to the evolving mobility environment and new types of transportation and users. This helpful guide provides a basis for how to simulate and predict mobility data. After an introductory theory chapter, the book then covers crucial topics such as long-term mobility pattern analytics, mobility data generators, user information inference, Grid-based population density prediction, and more. The book concludes with a chapter on graph-based mobility data analytics. The information in this work is crucial for researchers, engineers, operators, company administrators, and policymakers in related fields, to comprehensively understand current technologies' infra-knowledge structure and limitations.

CEOs can build up a business from nothing or turn around a company that is on the verge of bankruptcy. Inspiring with their relentless drive, strong leadership and innovation that can turn whole industries on their heads, they are the dynamos of our economy.

What is the X factor that ensures a CEO’s success?

KC Rottok Chesaina seeks to uncover the unique personality traits, business acumen and leadership values that have turned CEOs into captains of industry. Based on extensive research and focused interviews with the leaders of some of South Africa’s top companies, including Vodacom, Bidvest, Capitec Bank, RMB, Dis-Chem, Discovery Health, Nedbank, Sanlam, Momentum, Curro, Exxaro, Harmony Gold and MTN, Chesaina’s book takes you to the heart of corporate South Africa.

With real-life examples, The CEO X factor shows that reaching the top is about much more than money – it requires a very specific kind of character, straightforward strategies, a true focus on people and a value-driven approach.

Entrepreneurship is a dynamic process constantly evolving through innovation, in that entrepreneurs devise profitable products and services that did not previously exist. This process requires entrepreneurs to have major skills in different business areas.

This book is about entrepreneurship in the South African business environment, and about the entrepreneurial process. It highlights three main aspects, namely: the entrepreneurial part of starting and running a business; the marketing of products and services; and the financial aspects of a profitable and sustainable business.

Key Aspects:

• Entrepreneurship
• Marketing
• Finance

Dynamics of Entrepreneurship is aimed at undergrad students in the field as well as anyone planning to enter the world of entrepreneurship.

Praise for Eddie Jones 'A genuine super-coach' - The Sunday Times 'His gifts of leadership and organisation are remarkable' - The Daily Mail Eddie Jones is one of the most successful sports coaches of all time. From coaching three different nations to Rugby World Cup finals and enjoying a winning record with England of nearly 80 per cent, he knows what's needed to lead and manage high performance teams. For the first time, Eddie reveals what it takes to operate in high pressure environments, the successes and setbacks, and how these lessons can be applied to every walk of life, from coaching a children's sports team to leading a multinational organization to simply doing your job better. Forthright and unflinchingly honest, Eddie Jones reveals what he has learnt from Sir Alex Ferguson, Arsene Wenger and Pep Guardiola, as well as from the founder of Uniqlo and Ron Adams of the NBA. Drawing on stories from nearly thirty years of coaching, Eddie explains how you need humour, humility and relentless curiosity to lead an eclectic mix of superstars - from Maro Itoje to James Haskell, George Smith to Kyle Sinckler - and create teams that are relentlessly hungry to win. Leadership is the ultimate rugby book about what it takes to be the best. Written with Donald McRae, two-time winner of the William Hill Sports Book of the Year Award, Leadership is the book for anyone who wants to learn how to build and lead a team to success.

One of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People has captivated readers for nearly three decades. It has transformed the lives of presidents and CEOs, educators and parents--millions of people of all ages and occupations. Now, this 30th anniversary edition of the timeless classic commemorates the wisdom of the 7 Habits with modern additions from Sean Covey.

The 7 Habits have become famous and are integrated into everyday thinking by millions and millions of people. Why? Because they work!

With Sean Covey's added takeaways on how the habits can be used in our modern age, the wisdom of the 7 Habits will be refreshed for a new generation of leaders.

They include:
Habit 1: Be Proactive
Habit 2: Begin with the End in Mind
Habit 3: Put First Things First
Habit 4: Think Win/Win
Habit 5: Seek First to Understand, Then to Be Understood
Habit 6: Synergize
Habit 7: Sharpen the Saw

This beloved classic presents a principle-centered approach for solving both personal and professional problems. With penetrating insights and practical anecdotes, Stephen R. Covey reveals a step-by-step pathway for living with fairness, integrity, honesty, and human dignity--principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

Cut 50% of your meetings and improve the ones that remain.

Meetings are essential to collaboration and decision making, but they are often irrelevant, time consuming and badly run. People spend an average of 2 days per week in meetings and 50% of it is wasted. This book will help you win back that wasted day a week by cutting out the half of face to face and virtual meetings that do not need to happen and radically improving the ones that remain.

The two authors, one an experienced CEO and consultant to major multinationals, the other a millennial line manager working within one of the world’s largest companies, find common ground, and occasional disagreements on creating new ways of meeting both face to face and through technology that are far more engaging and effective for everyone.

The book focuses on three main areas:

• Dealing with the business and corporate cultural challenges in changing the way we meet
• Cutting out the unnecessary topics and participants that make up 50% of todays meetings
• Designing and running faster and more focused face to face and online meetings with more relevant content; clearer decisions and actions, and much higher levels of participation

Full of examples and practical tools that will improve everything from your regular team meetings to management meetings, online conferences, global meetings and big events. This book will lead you through practical actions and targets to kill the meetings that do not need to happen and radically improve the ones that remain.

Make ethical decisions with Ferrell/Fraedrich/Ferrell's BUSINESS ETHICS: ETHICAL DECISION MAKING AND CASES, 14th Edition.

Examples and exercises show students how morals and values can affect choices made in real organizations. Integrate ethics into strategic business decisions with reorganized, up-to-date chapters that present the ethical decision-making process in today's complex legal, social and political environments. New scenarios highlight economic and technological realities and the challenges that new managers are likely to encounter.

Updates address the processes and best practices behind successful business ethics with the latest legislation and new coverage of global sustainability and corporate social responsibility.

In just 24 lessons of one hour or less, Design Thinking for Tech helps you inject techniques and exercises into your projects using the same systematic and creative process that designers have used for years. Anderson walks you through a simple four-phase Design Thinking model, showing how to loop back, keep learning, and continuously refine your work. You start by understanding the essential "what, how, when, why, and who" of Design Thinking. Next, you use core Design Thinking techniques to understand the big picture, focus on your most critical problems, think more creatively about them, take the "next best steps" toward problem resolution and value creation, and along the way rapidly iterate for progress. Every lesson builds on what you've already learned, with exercises crafted to deliver directly relevant experience. Regardless of your role in the world of technology, you'll learn how to supercharge success for any tech-related project, business initiative, or digital transformation. Learn how to... Apply a simple four-phased Design Thinking model in team and individual settings Inject game-changing methods into the project lifecycle Gain crucial "big picture" insights into how a situation has evolved over time Build and maintain healthier, more resilient teams Reskill teams to deliver greater business, functional, and technical impact Set and manage realistic expectations through a 360 Degrees view of your stakeholders Connect, communicate, and empathize with the right people at the right time Liberate the ideas trapped in your head so you can explore them deeply with others Think divergently, expand creativity, and work through uncertainty Navigate problems to quickly arrive at potential solutions Deliver incremental yet real value to people who desperately need it Start small to deliver greater value at velocity Improve how you approach and manage change Step-by-step instructions carefully walk you through the most common tasks. Practical, hands-on examples show you how to apply what you learn. Quizzes and exercises help you test your knowledge and stretch your skills. Notes and tips point out shortcuts and solutions.