After many years of continuous development, operational risk management can now be regarded as an important and independent management discipline in its own right. It is a value-adding activity that has a direct or indirect impact on the bottom-line performances of organisations. It is fundamentally concerned with good governance and involves consistent alertness and continuous improvement. As a result, it is essential for business managers at all levels to understand the concept of operational risk management and its methodologies. Operational risk management will assist organisations to develop and implement an operational risk management process that will support the achievement of business objectives in a way that proactively addresses risk exposures and identifies potential business opportunities. In addition, Operational risk management attempts to bridge the gap that exists between some of the theoretical concepts of operational risk and the practical implementation. It deals firstly with the development phases of operational risk, and then illustrates the effective application of an operational risk management process. It also discusses relevant issues in the field and how to deal with risk exposures that could disrupt business processes and systems, with the achievement of business objectives and with the wellbeing of employees. Operational risk management is aimed at students, as well as at managers interested in the management of operational risk.

Stanford lecturer and host of the #1 business podcast Think Fast, Talk Smart, Matt Abrahams, reveals the secrets to finding the right words when it counts.

Communication is crucial to success in life and business. However, it is not just big speeches that matter: it is also those critical, spur-of-the-moment situations for which we cannot prepare.

A prospective client asking unexpected questions during a sales pitch, a teacher singling you out for an answer during a class, a high-pressure meeting with senior executives at work, or even a heartwarming toast to deliver on the spot. All are fraught scenarios that might cause you to freeze up. The pandemic has only boosted this fear, by stripping the spontaneity from communication during lockdown, and then changing the communication landscape.

In this invaluable guide, Matt Abrahams – Stanford University lecturer and creator of the hit podcast, Think Fast, Talk Smart – provides a six-point methodology that will enable you to cut through the anxiety arising from these stressful, impromptu circumstances to create and deliver crisp, compelling and calm communication.

Think Faster, Talk Smarter is an energetic, engaging resource for anyone who wants to speak out, spread their ideas, and ultimately share their story.

This edition of management for engineers, technologists and scientists is an introductory-level management textbook written specifically for those studying and working in an engineering discipline. It will be an invaluable tool for the existing or aspirant engineer and engineering manager. The text introduces the reader to management and related issues (for example law and economics), which are essential when dealing with customers, suppliers, contractors, accountants, lawyers, economists and managers, either inside or outside an organisation. This new edition has been substantially revised; it includes a new chapter on engineering ethics and professionalism as well as a workbook on CD.

Full of empowering wisdom from one of Silicon Valley's first female African American CEOs, this inspiring leadership book—named a Best Business Book of the Year by Fortune and Bloomberg—offers a blueprint for how to achieve your personal and professional goals.

Shellye Archambeau recounts how she overcame the challenges she faced as a young black woman, wife, and mother, managing her personal and professional responsibilities while climbing the ranks at IBM and subsequently in her roles as CEO. Through the busts and booms of Silicon Valley in the early 2000s, this bold and inspiring book details the risks she took and the strategies she engaged to steer her family, her career, and her company MetricStream toward success.

Through her journey, Shellye discovered that ambition alone is not enough to achieve success. Here, she shares the practical strategies, tools, and approaches readers can employ right now, including concrete steps to most effectively:

• Dismantle impostor syndrome
• Capitalize on the power of planning
• Take risks
• Developing financial literacy
• Build your network
• Establish your reputation
• Take charge of your career
• Integrate work, marriage, parenthood, and self-care

Each chapter lays out key takeaways and actions to increase the odds of achieving your personal and professional goals. With relatable personal stories that ground her advice in the real world and a foreword by leading venture capitalist and New York Times bestselling author Ben Horowitz, Unapologetically Ambitious invites readers to move beyond the solely supportive roles others expect them to fill, to learn how to carefully tread the thin line between assertive and aggressive, and to give themselves permission to strive for the top. Make no apologies for the height of your ambitions. Shellye Archambeau will show you how.

A practical, enjoyable and proven manual for leading transformational change - by the award-winning author of No Bullsh*t Leadership.

Drawing on an international career of leading successful change programmes, Chris Hirst cuts through the bullsh*t to reveal uncomplicated strategies for transformation - no matter the size of your organisation or the nature of the challenge. Leading change is about:

• Being honest and clear
• Building teams full of thriving people
• Finding your point of maximum impact

Most importantly, it's about taking action - and this book will show you how.

What purpose does Strategic Management serve in modern businesses? Why do different businesses have different strategies? Is traditional strategic thinking still relevant for today? This dynamic textbook looks at strategy from a local to a global level, and uses real-life examples of businesses and individuals to provide an up-to-date view of Strategic Management in the current economic environment. In this new edition of Strategic Management: Principles and Practice, Barry J. Witcher and Vinh Sum Chau offer a practical and thought-provoking analysis of what Strategic Management is and how it can be put to good use.

For over twenty-five years, leadership legend and personal mastery trailblazer Robin Sharma has mentored billionaires, business titans, professional sports superstars and entertainment royalty via a revolutionary methodology that has caused them to accomplish rare-air results. Now, in this groundbreaking book, he makes this transformational system available to anyone ready for undefeatable positivity, monumental productivity, deep spiritual freedom and a life of helpfulness to many.

In The Everyday Hero Manifesto you will discover:

• The hidden habits used by many of the world’s most creative and successful people to realize their visionary ambitions
• Original techniques to turn fear into fuel, problems into power and past troubles into triumphs
• A breakthrough blueprint to battle-proof yourself against distraction and procrastination so that you produce magic that dominates your domain
• Pioneering insights on installing world-class routines, including rising early, achieving superhuman fitness and becoming the most disciplined person you know
• Unusual wisdom knowledge to operate with far more simplicity, beauty and peace

Part memoir on a life richly lived life, part instruction manual for virtuoso-grade performance and part handbook for spiritual freedom in an age of high-velocity change, The Everyday Hero Manifesto will completely transform your life. Forever.

Leadership in Health Services Management provides all healthcare professionals with the information necessary to lead with commitment and strive towards a clear vision of health for all. It guides readers through crucially important issues such as vision, strategic thinking, confidence, negotiation and knowledge management in health services. Now in its third edition, this book has been updated to contain original research on the topic of self-leadership, a theme that is interwoven throughout the text. In addition, there is a focus on the application of leadership theories for postgraduate readers studying for a Master's certificate in nursing management or tutored Master's degree according to the new guidelines of the SAQA qualifications for postgraduate studies. In all new South African curricula and programmes, the research component has been prioritised and therefore this edition features a chapter on research proposals. Recommended for: Nursing students undertaking the diploma or degree course. Post-basic /Honours students.

Why is the South African banking industry regarded as one of the best in the world? How is it structured? How did it avoid collapse during the global financial crisis of 2007-2009? Bank Management in South Africa: A risk-based perspective is the first textbook for the South African market to answer these questions. It provides a comprehensive overview of the way banks and their financial risks are managed. The book is divided into five parts: Part One introduces the business of banking by discussing the evolution of financial intermediation theory; Part Two deals with the structure, history, performance and regulatory environment of the South African banking industry; Part Three considers how banks report and measure their performance; Part Four focuses on how banks identify, quantify and manage financial risks; Part Five deals with the management of the asset book, liability book and, importantly, the capital adequacy requirements set by the Basel Committee on Banking Supervision.

On one hand, Hunting The Dragon tells the story of the failure after failure of a brilliant but often frustrated South African entrepreneur who finally went on to hit the big time with a billion-rand company. But it is more than a memoir.

For three decades, Iain Buchan battled his competitors, his bosses, his partners and his own worst instincts as he launched one exciting but ultimately doomed business venture after another. Life was a roller coaster. The highs were addictive, the lows suicidal. With each failure, Iain’s confidence took a knock, until the doubts consumed him. Why couldn’t he crack it? Why was he constantly fighting the world? What was the fear that drove him, though never to sustainable success?

It was only after a profound personal transformation in his mid-40s that Iain could begin to work his way towards real and long-lasting success, in business and in life. Together with his three children and inspirational team, Iain has put personal growth at the front and centre of their business, The Unlimited. In doing so, they have developed a leadership system that drives one of the most successful and inspiring sales forces in the country, an empowered collection of young South Africans whose sales ability generates previously unimaginable revenues.

Hunting The Dragon isn’t just a memoir or business book. It is a truly eye-opening account of what it means to struggle and transform to achieve real success in life through leadership.

Health and safety management is a key responsibility of organisations. This edition of Safety Management in the Workplace aims at highlighting certain aspects regarding health and safety in the workplace.

The book highlights: occupational health and safety from a global perspective, legislation and competency requirements, the difference between responsibility and accountability, occupational hygiene, first-aid, risk assessment, etc.

High Challenge, Low Threat is Mary Myatt's smart and thoughtful exploration of all the things that wise leaders do.

Informed through thousands of conversations over a 20-year period in education, Mary shows the lessons that school management teams can learn from leaders in a wide range of other sectors and points to the conditions which these leaders create to allow colleagues to engage with difficult issues enthusiastically and wholeheartedly.

This book makes the case that any leadership role is concerned primarily with the relationships between individuals. It is the quality of these, whatever the size of the organisation, which make the difference between organisations which thrive, and those which stagnate.

This is not to argue for soft, easy and comfortable options. Instead it considers how top leaders manage to walk the line between the impossible and the possible, between the undoable and the doable, and to create conditions for productive work which transcend the difficulties which come towards us every day. Instead of dodging them, they embrace them. And by navigating high challenge, low threat, they show how others how to do the same.

Project Management for Engineering, Business and Technology is a highly regarded textbook that addresses project management across all industries. First covering the essential background, from origins and philosophy to methodology, the bulk of the book is dedicated to concepts and techniques for practical application. Coverage includes project initiation and proposals, scope and task definition, scheduling, budgeting, risk analysis, control, project selection and portfolio management, program management, project organization, and all-important "people" aspects—project leadership, team building, conflict resolution, and stress management.

The systems development cycle is used as a framework to discuss project management in a variety of situations, making this the go-to book for managing virtually any kind of project, program, or task force. The authors focus on the ultimate purpose of project management—to unify and integrate the interests, resources and work efforts of many stakeholders, as well as the planning, scheduling, and budgeting needed to accomplish overall project goals.

This sixth edition features:

• updates throughout to cover the latest developments in project management methodologies;
• a new chapter on project procurement management and contracts;
• an expansion of case study coverage throughout, including those on the topic of sustainability and climate change, as well as cases and examples from across the globe, including India, Africa, Asia, and Australia; and
• extensive instructor support materials, including an instructor’s manual, PowerPoint slides, answers to chapter review questions and a test bank of questions.

Taking a technical yet accessible approach, this book is an ideal resource and reference for all advanced undergraduate and graduate students in project management courses, as well as for practicing project managers across all industry sectors.

Managing Business Projects: The Essentials differs from many other project management textbooks. Foremost, it is about business projects as opposed to construction or engineering projects. Although many techniques, like schedule management, apply to both, they are usually applied differently. As its title conveys, the book explains the essential techniques and perspectives needed for business projects to be successful. The focus is on small- and medium-sized projects, up to $20 million, but often below $1 million. Some literature favors large and mega-projects, but for every mega-project, there are many thousands of smaller projects that are vital to the organization and could involve considerable complexity and risk. Nevertheless, the techniques outlined here also apply to mega-projects and their many subprojects; they even apply to some aspects of construction or engineering projects.

This book does not aim to cover all project management techniques. In real life there is simply no time for sophisticated ‘should-dos.' Rather, it covers the essentials that apply to almost all business projects; these are unlikely to change in the future even as technology and methodologies advance. The driving idea, which is stated repeatedly, is to do the essentials and to do them consistently and well.

Strong emphasis is placed on things that happen before, around, and after the project itself. So, while the basic disciplines like engaging with stakeholders, managing scope, schedules, costs, risks, issues, changes, and communication, are thoroughly explained, other important aspects are covered. These include: governance of a project and of a portfolio of projects, project selection with its financial and non-financial aspects, effective use of the business case through to benefits realization, procurement, outsourcing and partnership, and also the agile mindset that is valuable beyond Agile projects.

Besides project managers and sponsors, this book is intended for people who are working in business or government, at any level, or for MBA students. It offers perspectives that enable them to learn more from their everyday experience. It is not aimed at undergraduate students, although many would benefit from the contents.

The fifth edition of Successful Event Management covers every aspect of events management, from the planning and set up process through to delivery, close-down and evaluation. The wealth of case studies includes both successful and failed events, allowing you to really understand how the principles described in the text can affect the outcome of an event.

FROM THE INTERNATIONALLY BESTSELLING AUTHOR OF ESSENTIALISM COMES A GUIDE TO MAKING THE MOST IMPORTANT TASKS EFFORTLESS

The intricacy of modern life has created a false dichotomy between things that are 'hard and important,' and those that are 'easy and trivial.' Everything has become so much harder than it ought to be. But, Greg McKeown, bestselling author of Essentialism, says, there is a third alternative. In Effortless, he offers practical strategies for making the most vital tasks the easiest ones. Honed over the better part of a decade, these strategies include:

• Asking 'What Step Can I Remove?' (accomplish more, in fewer steps)
• Having the Courage to Be Rubbish (prioritize progress over perfection)
• Deciding What 'Done' Looks Like (don't keep running after you pass the finish line)

McKeown's philosophy of essentialism has helped thousands to eliminate nonessential activities and focus on the few that really matter. Working out what is essential is the first step - making these tasks effortless is the next. Effortless will show you how.

With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same -- but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute. This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explaining in detail the core BC activities incorporated in BS 25999, Business Continuity Guidelines, BS 25777 IT Disaster Recovery and other standards and in the body of knowledge common to the key business continuity institutes. Contributors from America, Asia Pacific, Europe, China, India and the Middle East provide a truly global perspective, bringing their own insights and approaches to the subject, sharing best practice from the four corners of the world. We explore and summarize the latest legislation, guidelines and standards impacting BC planning and management and explain their impact. The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners. This book makes a massive contribution to the knowledge base of BC and risk management. It is essential reading for all business continuity, risk managers and auditors: none should be without it.

The South African Special Forces achieved exceptional results with small groups of elite soldiers instead of larger, conventional teams. The Team Secret shows that the same principle applies in the business world – a small team has a much better chance of completing projects efficiently, on budget and on time.

Teams, rather than individuals, form the DNA of many companies and they play a pivotal role in achieving strategic and financial success. Like Special Forces teams, they must function as a well- oiled machine firing on all cylinders.

Koos Stadler tells in captivating detail about a real-life Special Forces operation and the lessons learnt about team dynamics and achieving the goal. His story, combined with anecdotes from Anton Burger’s experiences as a team leader in different work environments, show the many lessons the business world can take from the Special Forces.

The book identifies the key characteristics of an effective team, how to select the right team members, how to inculcate an ethos centred around team principles and how an effective team should be led. It speaks to both team members and team leaders across all managerial levels – from a team leader in a call centre to a project manager or CEO.

In short: To fast-track your business, shape up your teams!

Introduction to Business Management 11e offers an overview of business management within the South African context. The textbook is written for undergraduate students who are doing a course in introductory business management as part of their degree or diploma at a university or university of technology.

Features:

• Using features such as Small Business Perspectives, and Critical Thinking boxes, the new edition of Introduction to Business Management provides an accessible overview of business management in the South African context.
• Changes to legislation that impacts on business
• Updates on corporate social investment
• New examples and case studies that reflect changes to the business environment

A clear-eyed account of learning how to lead in a chaotic world, by General Jim Mattis—the former Secretary of Defense and one of the most formidable strategic thinkers of our time—and Bing West, a former assistant secretary of defense and combat Marine.

Call Sign Chaos is the account of Jim Mattis’s storied career, from wide-ranging leadership roles in three wars to ultimately commanding a quarter of a million troops across the Middle East. Along the way, Mattis recounts his foundational experiences as a leader, extracting the lessons he has learned about the nature of warfighting and peacemaking, the importance of allies, and the strategic dilemmas—and short-sighted thinking—now facing our nation. He makes it clear why America must return to a strategic footing so as not to continue winning battles but fighting inconclusive wars.

Mattis divides his book into three parts: Direct Leadership, Executive Leadership, and Strategic Leadership. In the first part, Mattis recalls his early experiences leading Marines into battle, when he knew his troops as well as his own brothers. In the second part, he explores what it means to command thousands of troops and how to adapt your leadership style to ensure your intent is understood by your most junior troops so that they can own their mission. In the third part, Mattis describes the challenges and techniques of leadership at the strategic level, where military leaders reconcile war’s grim realities with political leaders’ human aspirations, where complexity reigns and the consequences of imprudence are severe, even catastrophic.

Call Sign Chaos is a memoir of a life of warfighting and lifelong learning, following along as Mattis rises from Marine recruit to four-star general. It is a journey about learning to lead and a story about how he, through constant study and action, developed a unique leadership philosophy, one relevant to us all.

How did John F. Kennedy put a man on the moon in just under ten years? What can chess teach us about actionable insights? And why should you shake up a business at a time of great success?

All of these questions have their answer in strategic thinking. But what is strategic thinking exactly? Are we born with it, or can we nurture it?

As a distinct and important capability in leaders, strategic thinking is a remarkably poorly defined, little understood concept, confined to management courses and board meetings. But in The Six Disciplines of Strategic Thinking, world-renowned expert Michael Watkins shows leaders how they can benefit from it, as long as they have the tools to nurture it.

Exploring the six specific mental disciplines that together constitute strategic thinking, each chapter shows how they can create value, and offers prescriptions on how to develop the strategic thinking mindset ourselves. Academically grounded but jargon-free, with real-world examples from all sectors and ages, The Six Disciplines of Strategic Thinking assesses our innate ability to think strategically, and helps us to cultivate it, leading to better decisions that get proven results.

TURN EVEN THE MOST STRESSFUL SITUATION INTO AN OPPORTUNITY TO SHINE FOR YOU AND YOUR TEAM.

People aren't born to be high-performing leaders; instead, they need to learn to develop the time-proven characteristics of great leadership. Leadership When the Heat's On shows you how to acquire these characteristics, motivate your people, and achieve remarkable results across your organization-particularly during times of change and stress.

This quick-hitting, hands-on rulebook is chock-full of hard-won advice and action steps for keeping your cool under pressure and inspiring incredible performance from your team.

You'll see how to:

• Start turning problems into opportunities that can enhance your career
• Practice “humanagement”-using the job to develop the person while having fun in the process
• Overcome your team's roadblocks to goal achievement
• Develop an organization with free-flowing, two-way communication, from top-to-bottom
• Know the signs of low morale, take immediate action to counteract the causes, and make strategic plans to keep spirits from falling again
• Encourage inspired thinking by relaxing old rules of conformity and publicly recognizing new ideas

Leadership When the Heat's On prepares you to meet all leadership challenges, whether anticipated or unexpected.

In 2012, Hubert Joly joined as CEO of Best Buy, a company on the brink of disruption, and led one of the most remarkable comeback stories in American business annals. While CEO he didn't seek the spotlight, but now he's ready to share the principles that helped him complete this remarkable turnaround.

Having recently stepped down as Chairman and CEO of Best Buy, Joly shares the leadership principles illustrated by multiple vivid and concrete stories that underpinned the remarkable resurgence of Best Buy and that he believes are at the heart of business: pursue a noble purpose, put people at the center, embrace all stakeholders, and treat profit as an outcome. There was a time when many would call this a soft philosophy. But times have changed. The world and business are facing unprecedented challenges. Business can be, in fact needs to be a force for good.

In 2019, Best Buy and 180 other companies signed the momentous Business Roundtable statement in support of stakeholder capitalism, highlighting that you can do well by doing good. The Covid-19 pandemic further pushed many businesses to lead from a place of purpose and with humanity.

More broadly, Joly's principles echo and reaffirm that the notion of stakeholder capitalism isn't just a nice idea, it's the winning strategy.

These are difficult times. The Covid-19 pandemic has proved to us that we cannot rely on tomorrow to be like today; there is no such thing as ‘business as usual’. The social and economic upheaval has been devastating, and its effects long-lasting, making these times even more uncertain. The antidote to this uncertainty is clarity.

Maanda Tshifularo has had the privilege of interacting with successful innovators, culture shifters, business leaders and thought leaders, and their ‘common success denominator’ is the ability to see, say, and do things, with purposeful clarity. He has identified ‘Super Clarity’ as the differentiator that helps leaders navigate the ambiguity and half-heartedness which have become the default state in many organisations, leading to plummeting employee morale and productivity.

Not only does a super-clear leader achieve and make a meaningful contribution, but they also experience remarkable joy and personal growth in the journey.

It has never been more crucial for leaders to provide clarity and, in this book, Maanda defines and explains the importance of Super Clarity, and how to translate purpose into our day-to-day activities to unlock exceptional results, job satisfaction, team cohesion and employee engagement.

He outlines in Lead with Super Clarity the critical steps that we can take, as business leaders or in our own lives, to foster clarity – and, in so doing, create an environment characterised by purpose, insight and alignment.