'An intriguing study of the minds of some of rugby's greatest leaders' - Tom English, BBC Sport An Official Licensed Product of the British & Irish Lions A British & Irish Lions tour presents one of the greatest challenges in sport. Rugby is a game that rewards creative expression, toil, teamwork and a never-say-die attitude. It can be joyful, vibrant and beautiful. Equally, it can brutally expose human flaws and frailties - even more so in the hugely pressurised environment of a Lions tour. Every team, no matter how talented, will find itself in dark and difficult situations both on and off the field; the successful ones are those with a leadership group that can navigate these challenging moments. In Legacy of the Lions, former Lions captain Gavin Hastings draws on his own experiences in the famous red jersey and interviews other greats of the game - including, among many others, Sam Warburton, Warren Gatland, Paul O'Connell, Brian O'Driscoll, Martin Johnson, Finlay Calder and Sir Ian McGeechan, plus a selection of their illustrious opponents, such as Kieran Read, John Smit and John Eales - to explore how to forge a successful team in this most rarefied of environments, the difficulties they each encountered and what leadership lessons they learned. Inspiring, humorous and illuminating, Legacy of the Lions casts a unique light on leadership, team-building and elite performance and reveals a new perspective on touring with - and playing against - The British & Irish Lions in the modern era.

Demand for Emerging Transportation Systems: Modeling Adoption, Satisfaction, and Mobility Patterns comprehensively examines the concepts and factors affecting user quality-of-service satisfaction. The book provides an introduction to the latest trends in transportation, followed by a critical review of factors affecting traditional and emerging transportation system adoption rates and user retention. This collection includes a rigorous introduction to the tools necessary for analyzing these factors, as well as Big Data collection methodologies, such as smartphone and social media analysis. Researchers will be guided through the nuances of transport and mobility services adoption, closing with an outlook of, and recommendations for, future research on the topic. This resource will appeal to practitioners and graduate students.

In the ten years since the much-praised first edition, coaching has become a core requirement for
leadership. It's a core part of business school programmes, it's the norm on all leadership development programmes, and all leaders and managers now have to be able to coach. The FT Guide to Business Coaching is the book on which many leaders rely, and this updated edition will give readers a comprehensive introduction to coaching.
 
Being a successful business coach means having exceptional listening skills, asking great questions and
applying the best techniques at just the right time. But how do you learn to do that?
 
The Financial Times Guide to Business Coaching shows you the way. It gives you a sure footing in the
basics and provides you with a step-by-step overview of all the tools and techniques you need to build
your own unique and well-grounded approach as a coach. Ultimately it enables you to take your coaching from good to great. This indispensible guide covers:

• The business of coaching
• The coaches
• Do you have what it takes?
• Develop your coaching: first steps
• Building your basic coaching skills: the ‘Big Five’
• Building coaching skills: the different approaches
• Deepening your coaching skills: working with individual difference
• Advanced coaching: from individuals to groups
• Advanced coaching: coaching for career transitions
• Advanced coaching: motivation and change
• Why it works
• Building a freelance coaching business

In today's modern business world, the dominant factor of any organization's success is human capital. Appropriately acquiring and managing talented staff is crucial to the growth and development of companies and provides them with a considerable competitive advantage in the industry. Further study on the importance of talent management is required to ensure businesses are able to thrive in the present environment. The Handbook of Research on Post-Pandemic Talent Management Models in Knowledge Organizations discusses strategic human resource management and the talent management of post-modern knowledge-based organizations during the COVID-19 pandemic and post-pandemic paradigm. Covering critical topics such as organizational performance and creative work behavior, this major reference work is ideal for managers, business owners, entrepreneurs, academicians, researchers, scholars, instructors, and students.

LEARN THE TECHNIQUES YOU NEED TO STOP PROCRASTINATING AND START GETTING THINGS DONE Every day we begin new projects, or try to find pleasure in the ones we're working on - and above all, we hope one day we'll finish them! But in a disjointed, distracting world it's often hard to find the motivation and focus necessary. This compact book brings together 41 of the best productivity models. From world-famous techniques to the best-kept secrets of the professionals, this book is full of big ideas that actually work - distilled to their essence. You'll find out how to achieve deep work, compartmentalise tasks and identify your priorities - as well as how to build confidence, find your circle of competence and even learn to work with difficult people. Stylish and compact, this little book is a powerful asset. Whether you need to pull off a new project, assess what you've achieved so far, or even just understand your own working habits, this unique book has all the tools you need.

Today's customer-oriented operational philosophy has forced organizations to face the challenge of transforming into digital businesses to meet growing customer demand. The reality is that power is shifting from institutions to customers, so it's up to providers to master both customer experience and digital operational excellence. However, despite this turn toward digitalization, many businesses struggle to manage their technology base strategically. Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector provides an in-depth exploration of options that can assist organizations in developing a consistent and coherent view of various drivers in order to shape their markets and operations as well as how disruptive innovations and emerging technologies can contribute to businesses now and in the future. Covering a wide range of topics such as sustainable transportation and customer service experiences, it is ideal for industry professionals, researchers, academicians, instructors, decision makers, and students.