This textbook comprises an innovative companion for cross-cultural management classes, demonstrating how organizations can deal with cultural differences successfully. Providing a constructive and positive lens into the multifaceted world of interculturality, the authors illustrate the multiple benefits associated with cultural diversity in the fast-changing global and digital environment. Key features include: Carefully constructed chapters that match course development Practical recommendations drawn from multiple disciplines for managing diversity Case studies from numerous cultures to educate students and managers alike in shaping intercultural relationships Multiple frameworks for analysis and illustrative literature reviews to provide a substantial and unique overview of intercultural management. Outlining ways in which to understand and constructively design interculturality, this textbook is a seminal guide for students of bachelors, masters and MBA courses, particularly those focusing on management studies. It also provides useful insights for organizations looking to design and develop intercultural management practices.

The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

This insightful book introduces a range of innovative strategies for collecting contemporary textual documentary evidence. Featuring insightful vignettes, it comprises a critical guide to the various challenges of collecting documents to realize each of those strategies. Bill Lee explains how the epistemological and ontological assumptions of the researcher may influence their choice of a research strategy for surveys, comparative case studies, critical narratives and constitutive discourses when collecting documents. The book offers examples of published studies in the different branches of management and considers the strengths and weaknesses of grounding research studies in the collection of documentary evidence. Providing step-by-step guidance for the operationalization of a chosen research strategy for collecting documents, it also builds a crucial list of different repositories of documents that might be employed in research. This cutting-edge book presents useful guidance and illuminating insights for business and management students of all levels hoping to improve their use of documents in dissertations and research projects. It will also be useful for researchers utilizing documentary evidence for the first time.

This important Handbook is an essential guide to the state-of-the-art concepts, debates and innovative practices in the field of cumulative impact assessment. It helps to strengthen the foundations of this challenging field, identify key issues demanding solutions and summarize recent trends in forward progress, particularly through the use of illustrative case examples. Taking an international and transdisciplinary approach, this Handbook provides readers with frameworks and methodologies currently in use by leading academics, consultants and many others involved in cumulative impact assessment and management. This wide-ranging body of work demonstrates increased application of relevant, cross-disciplinary science to cumulative impact assessment problems, as well as a continued commitment to bridge the theory and practice gap for more effective and efficient assessments. Chapters also address contemporary and often controversial issues across a variety of sectors including agriculture, energy, watershed management, regional land use planning, and transport. This cutting-edge Handbook will be of great interest to academics and students who wish to further develop their understanding of key concepts within the field. It will also be beneficial to practitioners, industry, government officials and the many organizations involved in cumulative impact assessment processes.

This important book considers the ways in which small and medium-sized enterprises (SMEs) can thrive in the age of big data. To address this central issue from multiple viewpoints, the editors introduce a collection of experiences, insights, and guidelines from a variety of expert researchers, each of whom provides a piece to solve this puzzle. Contributions address the limitations faced by SMEs in their access to data and demonstrate that the key to overcoming this issue is to be aware of these limitations, to work within them, and to use them to think creatively about how to overcome obstacles in new ways. They discuss Artificial Intelligence, revenue blueprinting, GDPR compliance, and other key topics related to the relationships between SMEs and data. Offering ideas to inspire big data-driven success by SMEs making smaller investments, the book argues that there must be a place for "ordinary" data-driven journeys that are available to firms of any size. Stimulating further thought and action, Big Data in Small Business will be of great interest to academics, researchers, and practitioners in areas such as strategic management, organizational and innovation studies, marketing, and sales. The ideas and information in this book will help fill knowledge gaps related to important aspects of capabilities, functions, and transformations of big data that drive business growth.

Handbook of Mobility Data Mining, Volume Two: Mobility Analytics and Prediction introduces the fundamental technologies of mobile big data mining (MDM), advanced AI methods, and upper-level applications, helping readers comprehensively understand MDM with a bottom-up approach. The book explains how to preprocess mobile big data, visualize urban mobility, simulate and predict human travel behavior, and assess urban mobility characteristics and their matching performance as conditions and constraints in transport, emergency management, and sustainability development systems. The book introduces how to design MDM platforms that adapt to the evolving mobility environment and new types of transportation and users. This helpful guide provides a basis for how to simulate and predict mobility data. After an introductory theory chapter, the book then covers crucial topics such as long-term mobility pattern analytics, mobility data generators, user information inference, Grid-based population density prediction, and more. The book concludes with a chapter on graph-based mobility data analytics. The information in this work is crucial for researchers, engineers, operators, company administrators, and policymakers in related fields, to comprehensively understand current technologies' infra-knowledge structure and limitations.

Handbook of Mobility Data Mining, Volume One: Data Preprocessing and Visualization introduces the fundamental technologies of mobile big data mining (MDM), advanced AI methods, and upper-level applications, helping readers comprehensively understand MDM with a bottom-up approach. The book explains how to preprocess mobile big data, visualize urban mobility, simulate and predict human travel behavior, and assess urban mobility characteristics and their matching performance as conditions and constraints in transport, emergency management, and sustainability development systems. The book contains crucial information for researchers, engineers, operators, administrators, and policymakers seeking greater understanding of current technologies' infra-knowledge structure and limitations. Further, the book introduces how to design MDM platforms that adapt to the evolving mobility environment, new types of transportation, and users based on an integrated solution that utilizes sensing and communication capabilities to tackle significant challenges faced by the MDM field. This volume focuses on how to efficiently pre-process mobile big data to extract and utilize critical feature information of high-dimensional city people flow. The book first provides a conceptual theory and framework, then discusses data sources, trajectory map-matching, noise filtering, trajectory data segmentation, data quality assessment, and more, concluding with a chapter on privacy protection in mobile big data mining.

The Geography of Entrepreneurial Psychology summarizes existing research and relevant insights from psychology, economics, management, sociology and geography to provide an overview to a new and innovative interdisciplinary field, answering the critical question 'what is a vibrant startup culture?' Mapping recent empirical advances and analysing regional differences in macro-psychological factors associated with entrepreneurship, the book discusses the role of historical trajectories of regional differences, considering their significance to contemporary entrepreneurial and geographical psychology. Chapters turn to established psychological theories, such as McClelland's Human Motivation Theory and the Big Five personality traits, to measure entrepreneurship culture and its persistence between regions and cities, delivering key implications for practice, education and policy in entrepreneurship. Setting a crucial agenda for future research, this cutting-edge book is vital reading for students and researchers of entrepreneurship cultures, particularly those focusing on regional differences. Psychologists and geographers will also benefit from this book's multidisciplinary insights into spatial aspects of entrepreneurial psychology.

This practical book explores collaborative inquiry as an approach to research and change in organizations where internal members and external researchers work together as partners to address organizational issues and create knowledge about changing organizations. Taking a research-based approach, Abraham B. (Rami) Shani and David Coghlan analyze the challenges that participants face in building a partnership between researchers and practitioners throughout the phases of collaboration. Chapters explore how collaborative partners assess the organization's current and future capabilities by expressing the present and future in creative imagery and by making relevant changes in the organization to create that future. The book examines the theoretical foundations behind collaborative inquiry in addition to the methodologies of this approach to organization development and change. Mapping both the theory and practice of collaborative inquiry, this book will be a valuable resource for scholars and students of organization studies and research methods, particularly those with a focus on business and management. It will also be beneficial for practitioners interested in collaborative and action research modes.

What do entrepreneurs do? In a comprehensive and detailed exploration using three perspectives - behavior, practice and process - this Research Handbook demonstrates specific methods for answering that question and provides insights into the implications of pursuing that question. The authors demonstrate a variety of methods including ethnography, autoethnography, participant observation, diaries, social media platforms and multilevel research techniques to delve into the foundations of entrepreneurial behavior. In addition to reinvigorating this long dormant area of scholarship, these chapters provide scholars with the idea that the disparate perspectives on this topic are really headed in the same direction. They also demonstrate the notion that similar tools can be utilized to answer the same type of questions emanating from these different perspectives. The contributors go on to offer insights to a wide range of scholarship on organizations. Entrepreneurship scholars, PhD students, and upper level graduate and undergraduate students who want a current overview on the theories, methods and implications of studying entrepreneurship will welcome the insights explored in this Research Handbook. Contributors include: A. Brattstroem, O. Byrne, A. Caetano, H.S. Chen, F. Delmar, D. Dimov, A. Fayolle, D. Fletcher, W.B. Gartner, B. Johannisson, A.R. Johnson, T. Karlsson, M. Lackeus, J.R. Mitchell, R.K. Mitchell, H. Neergaard, R.D.M. Pelly, K. Poldner, S.C. Santos, P. Selden, B.T. Teague, N.A. Thompson, C. Thrane, M. Tillmar, H. Vahidnia, E. van Burg, J.P. Warhuus, K. Wennberg

This innovative textbook provides a systematic approach to developing practices of perception, reflection and inquiry to facilitate sound ethical action in organizational settings. Now in its second edition, Donna Ladkin's Mastering Ethics in Organizations invites readers to reflect and experiment on ethical behaviours with targetted activities in unique organizational contexts. Key features of the second edition include: A step-by-step approach to developing ethical astuteness Brand new case studies on companies including Volkswagen, Amazon and Boeing Art-based pedagogical material, including unique storytelling approaches through mythology and film Guided and informed discussions about contemporary ethical issues concerning the use of social media, artificial intelligence and human-centred design. Offering curated contextualized insights into the field, this textbook will be ideal reading for MBA business ethics courses, as well as Masters courses in leadership. It will also benefit Continuing Professional Development audiences dealing with ethical situations.

This engaging and timely book demonstrates how a deeper understanding of theories about organizations are necessary for the development of a relational sociology and provides an in-depth explanation of globalization and social change. It also examines how social bonds are constructed through combinations of different forms of communication and investigates the bonds of intimate relationships and partially organized relationships such as street gangs, brotherhoods, and social movements. Goeran Ahrne addresses the five key organizational elements: membership, rules, monitoring, sanctions, and hierarchy and illustrates this detailed analysis with examples of organizations ranging from rock groups and mafias, to global organizations such as Google, and meta-organizations such as FIFA. Drawing on extensive research with co-authors, Ahrne reviews how both old and new relationships expand, change and remain together amongst globalization and social change. This insightful book will be an invaluable resource for researchers and students in organizational studies as well as those studying sociology. It will also provide useful guidance for sociologists and theorists interested in social and organization theories.

New Zealand (NZ) offers an astonishing story regarding its Covid-19 response. This book argues that NZ offers lessons for business and management actors across various geographical and political contexts in the world. In this book, we draw attention to problems and challenges posed by the Covid-19 pandemic from a functional management and organisational perspective. In particular, contributors explore centralised and decentralised decision-making, the notion of economic growth, well-being on a national level and on a personal level, and business recovery and how NZ's exporting and internationalisation strategies have been affected by Covid-19. The intricate complexity of globalised supply chains, the consequences of low levels of buffer in optimised outsourcing and offshoring agreements and the criticality of 'non-critical' labour for the seamless functioning and organisation of society are also examined. Finally, the contributors explore the NZ Covid-19 response's geopolitical significance beyond the Pacifica/Oceania region. In so doing, they illuminate how the NZ experience can offer insights and learning for business and management in other countries. This book will be key reading for business and organisational scholars interested in international business, internationalization and the geo-political and business implications of the Covid-19 pandemic.

As we grapple with how to respond to some of the world's most pressing problems, there is growing global interest in 'social innovation' as a potential solution. But what exactly is 'social innovation'? And how can it help us to think about problems such as inequality, poverty and climate change? Danielle Logue theorizes social innovation as a contemporary manifestation of the historical tensions between 'economy' and 'society' and the simultaneous pursuit of economic and social progress. Going back to the historical work of Adam Smith and his discussion of markets and morality, the author draws on organizational and management theory to present three theoretical lenses for understanding social innovation. These lenses include theorizing social innovation as social value creation, capture and distribution; social innovation as polysemous; and social innovation as institutional change. She then considers some of the current issues confronting social innovation in practice and the challenges for organizations in 'doing good' and 'being good'. This generative introduction is targeted at graduate and doctoral students, as well as non-specialist academics. It aims to stimulate further discussion and analysis by providing a comprehensive understanding of social innovation and a choice of frameworks when examining complex and wicked problems and the organization and management of efforts to solve them.

This timely book offers a review of the current research and literature around creating a healthy organisation. Providing an informative guide of the field, it presents cutting-edge international research, which addresses the key areas of consideration for organisations as well as the areas in which they need to challenge organisational perceptions and innovate. Chapters present both theoretical and practical guidance, covering important topics such as diversity, health and safety, organisational perceptions and learning, and explore the psychological advantages and unique challenges of developing a healthy organisation. Explaining how to use evidence-based practice to develop, implement and evaluate change at different scales and paces, the authors focus on the organisation, the individual, or a combination of both. It highlights the importance of context and process in interventions and the value of locally tailored interventions for the sustainability of practice. This will be a helpful read for management scholars wishing to gain a better understanding of the nature of healthy organisations. Written in a transferable style, it would also assist government officials, policy makers and management of any sector in both developed and emerging economies.

This book addresses the different kinds of businesses launched by entrepreneurs and explains why their differences are so critical for our understanding of entrepreneurship. While entrepreneurs create a wide variety of businesses, overwhelming emphasis has been placed on explosive growth firms such as Facebook, Google, Amazon, Uber and Airbnb. Although important, these businesses represent less than one percent of start-ups. The book distinguishes four types of new ventures: survival, lifestyle, managed growth and aggressive growth. Underlying characteristics of each type are investigated, together with the resources, skills and capabilities necessary for their success. Issues that arise based on this typology are explored, including reasons why ventures of one type rarely change to become another, and how entrepreneurs determine which they should pursue. In addition, the authors introduce the 'portfolio' concept, where the need to develop a balanced mix of venture types is emphasized. The principal audiences for What Do Entrepreneurs Create? include entrepreneurship educators, scholarly researchers, public policy developers, economic development professionals, and community organizations striving to foster entrepreneurial activity.

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This insightful Research Agenda presents the foundations of employee engagement, providing a framework for future research to serve as an evidence-based guide to practice. Offering an overview of contemporary engagement theory and research, it addresses important new directions for expanding our current understanding of the meaning, focus, development and outcomes of engagement. Chapters consider the future impact of a constantly changing landscape of work on employee engagement, addressing the growing prevalence of casual and contract forms of labour and the introduction of work automation technology. International contributors explore innovative methods for engagement research, including novel approaches in data gathering, qualitative and quantitative research methods and data analytic techniques that can be applied to answering a variety of different engagement questions. Setting out key research directions for the future of the field, this book will be essential reading for academic scholars and researchers of organizational psychology and organizational behaviour. In addition, researchers in business and industry will find new ways to think about, study, and evaluate the impact of engagement policies and practices.

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This insightful Research Agenda provides reflections on the state of the international business and management discipline and also highlights important future topics for research. The book especially covers a range of thought-provoking ideas on key subjects, from externalisation theory to emerging market economies to societal crises and modern slavery. This Research Agenda also revisits the relevance of core theories; examines the changing roles of nation states and multinationals as well as power relations and ideologies; and discusses new phenomena in international business and management (IB/M). Authors emphasise the merits of and the need for incorporating insights from critical perspectives and, finally, a commentary is given on fulfilling the future agendas laid out in the chapters. This will be a useful read for postgraduate students and researchers of IB/M. Academics in neighbouring subfields including social geography, political science and economic sociology will also find beneficial insights.

Equity is the tool to achieve diversity and inclusion that will help eliminate injustice and fairly distribute the benefits of an equitable environment to everyone. Corporate culture around the world has already stated efforts for sustainable development through corporate social responsibility (CSR) initiatives in rural areas. This infrastructure must be strengthened so that the rural community can become an active part of changing the world of work. Diversity, Equity, and Inclusion Efforts of Businesses in Rural Areas evaluates growth trajectories and educational opportunities in rural areas. It further explores the inclusion efforts of marginalized groups in rural society. Covering topics such as the construction industry, rural populations, and workplace inclusivity, this premier reference source is a valuable resource for policymakers, investors, professionals, business leaders and managers, economists, sociologists, students and educators of higher education, librarians, researchers, and academicians.