Bringing together over fifty leading global experts, this Research Handbook provides a state-of-the-art overview of research findings regarding Human Resource Management (HRM) in the public sector. Original chapters provide useful insights from two different disciplines: public administration and HRM. They illustrate that the public context of organisations matters and discuss research findings detailing how this plays out in practice. Divided into six distinct parts, this Research Handbook covers the key areas of strategic HRM, the HRM cycle, HRM and the outcomes, linking mechanisms in the HRM value chain, as well as HRM and context. Providing crucial information, Part VI examines the main future challenges for HRM in public organisations and provides extensive knowledge across different areas for future research. This engaging Research Handbook will be an excellent resource for scholars in public administration as well as HRM practitioners and scholars with interests in the public contexts and how this affects HRM. It will also provide obligatory reading for advanced students to understand the distinctiveness of HRM in public organisations.

William Shakespeare and 21st-Century Culture, Politics, and Leadership examines problems, challenges, and crises in our contemporary world through the lens of William Shakespeare's plays, one of the best-known, most admired, and often controversial authors of the last half-millennium. As perhaps the most oft-cited author in the West outside of the Judeo-Christian Bible, Shakespeare has often been considered a sage, providing manifold insights into our shared human qualities and experiences across time and geography. The editors and authors of this accessible book leverage the now global scope of that sibylline reputation to explore what the Bard might tell us about ourselves, our politics, our leaders, and our societies today. The chapters are written with critical rigor and will appeal to scholars and students in leadership and literary studies but are accessible to non-Shakespeare experts. Anyone looking to explore the ongoing relevance of Shakespeare's work will find this volume enlightening and entertaining.

This insightful and innovative book proposes a new theory of socio-material weaving for studying and understanding family business. It dissolves the family business into activities, constituted of the sociality of human interactions and relations and interwoven with materials that extend in both a bodily-lived and spatial existential sense. Building on hermeneutic phenomenology, Mona Ericson explores a new approach to the field, which shifts focus away from entitized conceptions of family business contexts. Building on a 'being-in-the-world' understanding, the book emphasizes human entwinement with activities in amongst materials. Chapters draw insights from research on the social and the material, exploring the field through five unique stories that illustrate the intertwinement of family business activities and materials associated with buildings and land. Taking a critical stance towards systems-oriented family business research, Ericson weaves together the social and the material in association with narrative truth. An innovative and imaginative exploration of an established field of study, this book is crucial reading for scholars, researchers and graduate students of family business, opening up new ways of approaching the field in scholarly work. It will also benefit practitioners through practical insights into the challenges family business owners face when establishing and managing business activities.

A New York Times bestseller with over 1.3 million copies sold! Only a few months ago, he was a successful executive. Now he's a desperate man. Join David Ponder on an incredible journey to discover the Seven Decisions for success that can turn any life around, no matter how hopeless a situation seems. Forty-six-year-old David Ponder feels like a total failure. Once a high-flying executive in a Fortune 500 company, he now works a part-time, minimum wage job and struggles to support his family. Suddenly an even greater crisis hits: his daughter becomes ill, and he can't even afford to get her the medical help she needs. When David's car skids on an icy road, he wonders if he even cares to survive the crash. But an extraordinary experience awaits David Ponder. He suddenly finds himself traveling back in time, meeting leaders and heroes at crucial moments in their lives-from Abraham Lincoln to Anne Frank. As David speaks with each of these historical figures, they share their personal philosophies with him. By the time his journey is over, he has received seven secrets for success-and a second chance. Among these crucial decisions for success are: The buck stops here, and I am responsible for my past and my future I will seek wisdom and be a servant to others I will greet this day with a forgiving spirit, and I will forgive myself Today I will choose to be happy and be the possessor of a grateful spirit The message is simple: Life is about choices. While we have little control over the events that occur in our lives, success is determined by the choices we make daily. The Traveler's Gift will challenge you, inspire you, and give you seven decisions that you can employ to determine your own personal success. Acclaim for The Traveler's Gift: Good Morning America's "Read This!" book selection for May 2003 Hit the New York Times bestseller list and remained there for 17 weeks Reached #5 on the New York Times Business Bestseller list Wall Street Journal, USA Today, and Publisher's Weekly bestseller Translated into nearly 20 languages, including Braille

A practical, easy-to-use guide to transform business communications into memorable narratives that drive conversations--and your career--forward In Everyday Business Storytelling: Create, Simplify, and Adapt A Visual Narrative for Any Audience, visual communication and storytelling experts Janine Kurnoff and Lee Lazarus leverage decades of experience helping executives at the world's top brands--including Facebook, Nestle, Accenture, and Marriot--bring clarity and meaning to their business communications. Whether you're building a presentation, crafting a high-stakes email, or need to influence decisions in your next meeting with an executive, Everyday Business Storytelling offers an insightful exploration of how to develop compelling business narratives. You'll discover how to use a simple, repeatable framework to choreograph your ideas, data, and insights into an authentic, persuasive story. Within this business book, you'll also find clever data visualization and visual display techniques to help humanize your stories and build an emotional connection with your audience, leading to improved presentation skills and effective data storytelling. Just a few of the things you'll learn from this business book include: The science behind why storytelling is the most effective way to trigger emotion in an audience and how to craft a business narrative that makes your ideas engaging The four signposts of storytelling and how to identify and weave in your BIG idea to capture attention How to craft expert headlines that guide your audience and advance your story Everyday Business Storytelling is an indispensable guide to making your communications stick in the minds of your audience and drive change. If you're a busy, talented businessperson responsible for executive presentations, one-pagers, emails, or virtual meetings, this communication book is for you.

Fourteen captains of industry. One hour of intense, candid and often brutal examination with each leader. Courageous conversations takes the reader on a privileged walk through the corridors of corporate power, on a journey to the centre of leadership. What is leadership? How have these remarkable individuals steered their companies through times of largeness and, more recently, recession? Has the board become an outdated model? Are visions, values and ethics being sacrificed on the altar of profitability? Has executive remuneration really gone too far? The ultimate goal: to discover what lessons can be learned and taken on board for the next generation of South Africa's corporate leaders. David Gleason, a well-known financial journalist and columnist, gets into the minds, and ultimately the hearts, of these celebrated leaders with often surprising and dramatic consequences. Courageous conversations is a fearless exposition of real-life leadership. It stands apart from other books in the field of leadership with its dual-analysis format: one analysis written by Gleason and an academic analysis of each interview by Professor Stella Nkomo, with contributions from Professor Derick de Jongh. Each interview has been transcribed and copied onto a CD, which accompanies the book.

Employee engagement, accountability, and true commitment--not management's well-thought-out initiatives--are the real key to achieving results. In The Power of Strategic Commitment readers learn how to improve strategic processes by enlisting the support of managers, employees, boards, suppliers, investors, and others to promote company-wide ownership. The book outlines the key factors that determine commitment and reveals how readers can continuously measure buy-in, involve everyone in creating their own piece of a larger organizational future, tailor commitment strategies for individual employees, keep everyone on the road to achieving stated goals, hire fully-engaged talent, and create a commitment-inspiring rewards system.Most managers and executives don't have a clear system for ensuring the support they need from those around them. But creating and sustaining the kind of buy-in that drives results starts with you. The Power of Strategic Commitment provides practical methods for getting everyone to not only accept and support, but actually embrace organizational initiatives and promote long-term success.

Revised and extended for its second edition, Contemporary Issues in Management provides a unique up-to-date view of the 'messy reality' of the complex management dilemmas facing workers and managers in the business environment today. Using a critical approach, the authors offer original perspectives on organisational behaviour and the sociology of work. Presenting business case studies and analysis, this textbook covers a broad range of key themes, including ethical and social issues, diversity, migration, continuity and change. Chapters present research studies into diverse areas, from teleworking to apprenticeships, food production, volunteering and factory working. This fully updated second edition textbook provides: Discussions of management issues in their wider philosophical and political contexts to allow students to have a broader understanding and interpretation of how management affects complex real-life situations Original and in-depth qualitative case studies present lived experience rather than abstract 'model' or 'idealised' problems for successful application of theory Examples of a wide range of management practices gives students the necessary knowledge for a globalised perspective on work and business A critical approach to the topic, to develop students' analytical skills to recognise problems, and suggest suitable solutions Questions and further reading sections for use in teaching and self study. This textbook is an invaluable guide for those studying organisational behaviour and business management, as well as the sociology and ethnography of work and workplaces. Contributors include: S.B. Emery, S. French, L. Hamilton, M. Keleman, D. Knights, A. Mangan, D. McCabe, L. Mitchell, T. Oultram, G. Pearson, U. Salmon, L. Stringer, E. Surman, N. Taylor

A legendary performance coach shares his simple, proven and fun methods for cultivating motivation and keeping it. Doing something for its inherent satisfaction - rather than external rewards - is the key to success and satisfaction in any endeavour. Motivation is the essential and comprehensive guide to how you can achieve this. Filled with practical methods and techniques Stefan Falk developed at McKinsey & Company, and through twenty-five years as a senior executive and performance coach working with elite athletes, top executives, special operators in the armed forces, and leaders from all walks of life. To satisfy our psychological needs in today's professional world, we must pursue them consciously and purposefully - but unfortunately, most of us don't know how to do so effectively. The true solution to becoming happier, healthier and more productive is to become intrinsically motivated: to stop wasting time on activities that don't really contribute to our careers or our company's success, eschew the dog-eat-dog culture of modern business, and find ways to take pleasure in what we do -and to do it well. This ground-breaking book will revolutionize your approach to success at work and beyond. Published as Intrinsic Motivation in the United States.

Examine strategic management with the market-leading book that sets the standard as today's most intellectually rich, practical analysis of strategic management. Written by prominent management scholars and award-winning instructors, Hitt/Ireland/Hoskisson's STRATEGIC MANAGEMENT: COMPETITIVENESS AND GLOBALIZATION, 13E incorporates cutting-edge research and new examples from more than 600 companies to reveal how firms effectively use the strategic management process. This edition combines a classic industrial organization model with a resource-based view of the firm to demonstrate how businesses establish competitive advantages and create value for stakeholders in the global marketplace. You study how firms govern themselves, the value of strategic alliances to global companies and the value firms create by melding strategic management and entrepreneurial behaviors when competing. MindTap online learning solution is also available with new real-world activities designed to help you outperform and excel as a strategic leader.

"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains: * The economics of recovery--what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The manager's role in sustaining an outstanding recovery system--through training, coaching, empowering, supporting, inspiring, and rewarding great service providers."

This book is for business people who'd like to If you ever trembled at the thought of presenting, don't know to find the best customers or feel that something's holding your business back, then this is the book for you. Admired and respected by etrepreneurs worldwide for his business insight, passion and engaging style, Iain Whyte tells it like it is. In Life, Business and Speedboats he takes you through a series of business-building steps liberally sprinkled with hints, tips and pauses for reflection. His aim? To help you achieve more in business and have a great time doing it. Enjoy. 'Any business owner or entrepreneur who's tried networking knows that it's great for business. But not everyone likes doing it - and even if you do there are always people who do it so much better. Whether you fear networking or whether you're a fan, this book is a must-read. Iain's vast experience, his absolute commitment to the wonderfully positive BNI philosophy of Givers Gain and his witty, warm style all combine to make this a rich resource for everyone running or starting a business.' Julia Hayes, jmhcopy ltd

Discourse-based approaches to studying organizations have grown in significance over the last 25 years. This accessible and insightful book exemplifies how to use a discursive approach to study organizations. By drawing on her own empirical research, Cynthia Hardy aligns key theoretical assumptions with a range of case studies to demonstrate the value and adaptability of a discursive approach. The book presents the key theoretical assumptions associated with a discursive approach and shows how to align them with the design of specific empirical studies. Cynthia Hardy also illustrates how data collection and analysis can be customized to suit the issues under investigation. By reviewing empirical settings that range from older workers to refugees, from businesses to voluntary organizations, from strategy making to inter-organizational collaboration, and from environmental regulation to chemical risk, the author shows the value and adaptability of this approach. Forward-thinking, the book concludes with a look towards the future challenges of the discursive approach, covering specific issues of resistance to and reflexivity in research on discourse. Demonstrating the importance of empirical work, data collection, and analysis, this book will be a useful guide on discursive approach for students of organization and management studies. It will also prove useful for researchers studying HIV/AIDS organizations, refugees, and environmental regulation, which are particularly focused on in the book.

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This insightful Research Agenda presents the foundations of employee engagement, providing a framework for future research to serve as an evidence-based guide to practice. Offering an overview of contemporary engagement theory and research, it addresses important new directions for expanding our current understanding of the meaning, focus, development and outcomes of engagement. Chapters consider the future impact of a constantly changing landscape of work on employee engagement, addressing the growing prevalence of casual and contract forms of labour and the introduction of work automation technology. International contributors explore innovative methods for engagement research, including novel approaches in data gathering, qualitative and quantitative research methods and data analytic techniques that can be applied to answering a variety of different engagement questions. Setting out key research directions for the future of the field, this book will be essential reading for academic scholars and researchers of organizational psychology and organizational behaviour. In addition, researchers in business and industry will find new ways to think about, study, and evaluate the impact of engagement policies and practices.

This textbook comprises an innovative companion for cross-cultural management classes, demonstrating how organizations can deal with cultural differences successfully. Providing a constructive and positive lens into the multifaceted world of interculturality, the authors illustrate the multiple benefits associated with cultural diversity in the fast-changing global and digital environment. Key features include: Carefully constructed chapters that match course development Practical recommendations drawn from multiple disciplines for managing diversity Case studies from numerous cultures to educate students and managers alike in shaping intercultural relationships Multiple frameworks for analysis and illustrative literature reviews to provide a substantial and unique overview of intercultural management. Outlining ways in which to understand and constructively design interculturality, this textbook is a seminal guide for students of bachelors, masters and MBA courses, particularly those focusing on management studies. It also provides useful insights for organizations looking to design and develop intercultural management practices.

This engaging and timely book demonstrates how a deeper understanding of theories about organizations are necessary for the development of a relational sociology and provides an in-depth explanation of globalization and social change. It also examines how social bonds are constructed through combinations of different forms of communication and investigates the bonds of intimate relationships and partially organized relationships such as street gangs, brotherhoods, and social movements. Goeran Ahrne addresses the five key organizational elements: membership, rules, monitoring, sanctions, and hierarchy and illustrates this detailed analysis with examples of organizations ranging from rock groups and mafias, to global organizations such as Google, and meta-organizations such as FIFA. Drawing on extensive research with co-authors, Ahrne reviews how both old and new relationships expand, change and remain together amongst globalization and social change. This insightful book will be an invaluable resource for researchers and students in organizational studies as well as those studying sociology. It will also provide useful guidance for sociologists and theorists interested in social and organization theories.

The Fifth Edition of Peter G. Northouse's bestselling Introduction to Leadership: Concepts and Practice provides readers with a clear, concise overview of the complexities of practicing leadership and concrete strategies for becoming better leaders. The text is organized around key leader responsibilities such as creating a vision, establishing a constructive climate, listening to outgroup members, and overcoming obstacles. Case studies, self-assessment questionnaires, observational exercises, and reflection and action worksheets engage readers to apply leadership concepts to their own lives. Grounded in leadership theory and the latest research, the fully updated, highly practical Fifth Edition includes a new chapter on destructive leadership, new cases, and new Leadership Snapshots.

Donald W. Katzner explores concepts, their properties, and the implications of those properties that underlie many of the current approaches to the economics of firm organization. The book examines these matters in important new ways and in ways that have not been fully considered in the existing literature. Topics covered include authority structures, the social interaction (including supervision) among employees required to fulfill the responsibilities of their jobs, participatory decision making to the extent that it occurs, the impact of time, and certain kinds of complexity and efficiency, all of which are fundamental to analyses of the internal organization of the economic firm. The author provides a clear and extensive presentation of the basic ideas, and examines how they relate to the firm's operation and profitability. He also develops and employs measures of the dimensions of pyramidal authority structures and analyzes the relationship between them. This book should be of interest to graduate students and scholars interested in the economic fundamentals of firm organization. It is relevant for an introductory graduate course in organization theory in economics departments and business schools. It will also appeal to scholars in such fields as sociology and psychology who work in organization theory from the perspective of their own disciplines.

Since the original publication of this important and controversial book, it has stirred up business thinkers everywhere. Now this landmark work has been updated and expanded -- with five all-new chapters -- to meet today's continuing challenges to the nation's productivity and morale. Danger in the Comfort Zone examines the phenomenon of the ""entitlement"" mentality in the American workforce -- people's preoccupation with their rewards rather than their responsibilities. Bardwick describes three basic mindsets and shows the effect of each on individuals and their organizations: * Entitlement -- people feel entitled to rewards and lethargic about having to earn them; motivation and job satisfaction are low * Fear -- people are paralyzed; the threat of layoffs makes them focus on protecting their jobs rather than doing them well * Earning -- people are energized by challenge; they know their accomplishments will be noticed -- and rewarded In this paperback edition, Bardwick points out that although the ""fear"" element has undoubtedly grown in the last few years, the entitlement attitude is still firmly entrenched at all levels. She offers additional chapters with new, specific techniques for pulling people out of the quagmire of fear and complacency, and igniting them with the energy of true earning.

This is a guide to understanding entrepreneurial ecosystems: what they are, why they matter, and to whom they matter. Ben Spigel explores this popular new theory of economic development, locating the intellectual roots of ecosystems, explaining the practices and processes that allow ecosystems to support the creation and growth of innovative entrepreneurial firms. Investigating why some places are able to support innovative, high-growth entrepreneurship while others cannot, this book looks at the characteristics of entrepreneurial places in both developed and developing countries to identify the role of factors such as culture, social networks and economic history. Going beyond just the different combinations of different people and factors of a place, Spigel explores the social and economic processes such as learning and entrepreneurial recycling that power how ecosystems develop and influence high-growth venture creation. Entrepreneurship and economic geography scholars will appreciate the strong theoretical exploration of this new approach to understanding entrepreneurship. It will also be a helpful read for public officials, policy makers, and ecosystems builders looking to delve further into this prominent new concept in local economic development policy.

Non-executive directors play a very important role in modern business. Providing a rare emphasis on 'soft skills', culture and relationship building, this comprehensive guide offers a unique insight into what it's actually like to be a non-executive director, backed up by global case studies, research and interviews.

As we grapple with how to respond to some of the world's most pressing problems, there is growing global interest in 'social innovation' as a potential solution. But what exactly is 'social innovation'? And how can it help us to think about problems such as inequality, poverty and climate change? Danielle Logue theorizes social innovation as a contemporary manifestation of the historical tensions between 'economy' and 'society' and the simultaneous pursuit of economic and social progress. Going back to the historical work of Adam Smith and his discussion of markets and morality, the author draws on organizational and management theory to present three theoretical lenses for understanding social innovation. These lenses include theorizing social innovation as social value creation, capture and distribution; social innovation as polysemous; and social innovation as institutional change. She then considers some of the current issues confronting social innovation in practice and the challenges for organizations in 'doing good' and 'being good'. This generative introduction is targeted at graduate and doctoral students, as well as non-specialist academics. It aims to stimulate further discussion and analysis by providing a comprehensive understanding of social innovation and a choice of frameworks when examining complex and wicked problems and the organization and management of efforts to solve them.

Preparing for High Impact Change: Experiential Learning and Practice provides an overview of change processes for teaching, facilitating, and coping with change. Tested high-impact exercises in the book will prepare change leaders at all organizational levels to deal with the myriad of challenges inherent in the process of organizational change. Effective organizational change involves a combination of understanding, learning and unlearning, and practiced behaviour as part of the underlying conceptualization, formulation, and implementation processes. The book presents a series of exercises that promote self-learning and developing readiness for change, from preparing people for change, understanding and managing resistance, and coping with change-related obstacles to seeking buy-in for the change. Emphasis throughout the book is placed on developing change-related competencies. This book is a resource for understanding aspects of change, from theory to practice, for consultants, educators, students and practitioners such as corporate training and development personnel.

Judgment and Leadership presents original thinking and addresses age-old concerns regarding the relationship between judgment and leadership. These two concepts are inseparable. Judgment guides every action that a leader takes and underlies every thought, emotion, or justification that leaders form. This volume extends the study of judgment and leadership across disciplinary and conceptual boundaries. For the first time, the most original and influential thinkers on judgment and leadership are brought together in a single volume and they represent a diverse set of disciplines, including critical studies, psychology, political theory, international policy, adult learning theory, management and organizational studies, philosophy, cross-cultural studies, and neuroscience. The result is an engaging look at one of the most important issues facing organizations, politics, and society: leaders and their judgment. The book describes the challenges and opportunities that leaders face when confronted with political, social and business challenges and offers an insightful and comprehensive review of leadership and its role in crisis. The authors explore how a leader's actions and judgments are shaped by their experiences. It is a highly accessible account of how leaders learn and practice judgment and a guide for leaders faced with intense and challenging problems. Scholars studying leadership, judgment, decision-making, critical thinking or problem-solving seeking the latest original thinking on the topic of leadership and judgment as well as educators seeking to develop their students' knowledge about judgment from a multidisciplinary perspective will find this volume an invaluable resource as will leadership trainers, educators, coaches, and human resource professionals seeking to improve and develop leaders.