Decision making plays a major role in virtually every theory of organizational behavior. However, decision theory has not provided organizational theorists with useful descriptions of how decisions are made, either by individuals or by individuals in organizations. The earliest offering came from economics in the form of the "normative" rational view of decision making. The underlying presumption was that decision makers are all striving to maximize return or minimize loss, that decisions are based upon unlimited information, and that they have the capacity to use the information efficiently. They know the options open to them and the consequences of pursuing one or another of those options. The optimal course of action is revealed by applying the appropriate analysis and choosing the most profitable option. The key concepts are rationality, analysis, orderliness, and maximization, and even a moment's thought demonstrates the gap between these concepts and real-life experience. From the viewpoint of organizational theory, the primary problem with the normative view of decision making, and by analogy with much behavioral decision research, is its reliance on the "gamble metaphor." That is, decisions are characterized as gambles in an effort to capture the inherent risk. This metaphor has the advantage of simplicity, but it is a flawed simplicity. This book is about a different kind of behavioral theory -- image theory. It is a psychological theory of decision making that abandons the gamble metaphor and the normative logic that the metaphor supports. Instead it sees decision making as guided by the beliefs and values that the decision maker, or a community of decision makers, holds to be relevant to the decision at hand. These beliefs and values dictate the goals of the decision. The point is to craft a course of action that will achieve these goals without interfering with the pursuit of other goals. The book begins with an overview of image theory that ou

What is it about the great negotiators? How is it they seem to manage to recover from disadvantageous positions? How do they adapt their approach to turn an unpromising start into a value creating deal? And why is it that they never seem to lose their appetite for negotiation? Some of this may be down to genes. There may genuinely be born negotiators but, as far as the rest of us go, it's down to preparation and knowledge; knowledge of how people think and how they behave. Tom Beasor's Great Negotiators is a collection of techniques that illustrate how the most successful negotiators think and behave. Good negotiators are always well prepared and there is a host of tips to help you prepare your strategy and your thinking before an important negotiation. There are also ideas to help you understand the philosophy behind your negotiating approach; to help you handle international negotiations; and to ensure every negotiation is a potential learning experience. Great Negotiators is a treasure trove of ideas from a highly successful international negotiator and trainer.

First published in 1986. Routledge is an imprint of Taylor and Francis, an informa company.

Coaching and mentoring as management approaches have spread rapidly across the Asia Pacific region. Basic concepts of supporting people in their learning, in their career journeys, and in the acquisition of wisdom are deeply rooted in all cultures, yet today, there is little agreement about what constitutes good practice. Coaching and Mentoring in the Asia Pacific is the first book to put coaching and mentoring into an Asia Pacific context - exploring the challenges, benefits and differences in application, both in concept and practice. Opening with a foreword from Anthony Grant, this book provides commentaries and practical case studies from a wide variety of countries, sectors and perspectives. The authors show how organizations in the Asia Pacific Region can make effective use of this powerful developmental tool, in cost-effective, culturally relevant ways. This book will be invaluable reading for students and practitioners based in, planning to work in, or curious about coaching and mentoring in the Asia Pacific.

Aimed at senior HRM and L&D specialists responsible for improving their organisation's managerial talent, Improving Managerial Talent covers the core findings of the author's and other published research. It provides a highly participative overview of personality and ability psychometrics, involving the opportunity for self-application. It reveals hard evidence of the extent to which such tests can add value to the prediction of managerial success and their link to requisite competencies. It shows how qualified testers, HR and line managers can each make a unique contribution to the selection process. The book goes on to show how management style is a product of personality and habit and how the acquisition and use of a complementary style can improve persuasiveness and the cultivation of interpersonal skill both for the manager and for those whom the manager might need to coach. It regards job-challenge as the primary engine of managerial growth, both for development in key result areas and for underlying personal competencies. The book provides the reader with some self-insights and an appreciation of validated, powerful, often in-house, methods for selecting and developing better managers. The methods on offer have been validated on a population of over 400 directors of small to medium-sized business units. They include a generic psychometric algorithm for the selection of managers, some unique findings on styles of managing, coaching and persuading based upon close observation of over 200 senior managers and a distinctive and powerful approach to developing interpersonal skills by (1) practice, (2) demonstration of alternatives and (3) reflection.

Interpersonal coordination is an important feature of all social systems. From everyday activities to playing sport and participating in the performing arts, human behaviour is constrained by the need to continually interact with others. This book examines how interpersonal coordination tendencies in social systems emerge, across a range of contexts and at different scales, with the aim of helping practitioners to understand collective behaviours and create learning environments to improve performance. Showcasing the latest research from scientists and academics, this collection of studies examines how and why interpersonal coordination is crucial for success in sport and the performing arts. It explains the complex science of interpersonal coordination in relation to a variety of activities including competitive team sports, outdoor sports, racket sports, and martial arts, as well as dance. Divided into four sections, this book offers insight into: the nature, history and key concepts of interpersonal coordination factors that influence interpersonal coordination within social systems interpersonal coordination in competitive and cooperative performance contexts methods, tools and devices for improving performance through interpersonal coordination. This book will provide fascinating insights for students, researchers and educators interested in movement science, performance analysis, sport science and psychology, as well as for those working in the performing arts.

This milestone text provides a comprehensive and state-of-the art overview of perfectionism theory, research, and treatment from the past 25 years, with contributions from the leading researchers in the field. The book examines new theories and perspectives including the social disconnection model of perfectionism and the 2 x 2 model of perfectionism. It also reviews empirical findings, with a special focus on stress, vulnerability, and resilience, and examines perfectionism in specific populations. Finally, it considers how perfectionism relates to physical health and psychophysiological processes and introduces new approaches to effective prevention and treatment. By increasing our understanding of perfectionism as a complex personality disposition and providing a framework for future explorations, this landmark publication aims to promote further research in this field. It will be invaluable reading for academics, students, and professionals in personality psychology, clinical and counseling psychology, applied psychology, and related disciplines.

Maybe you've thought, "Even if I could work 24 hours a day every day for months, I'd never catch up," or "If I could only clone myself--it would be so much better. No one else can do what I do." You find yourself missing deadlines, or worse, unable to respond to new customers, and opportunities are slipping through your fingers. If only sleep were optional! From the outside, everything seems to be going well, but you feel like you're struggling as a leader and need more help. Sleep is NOT optional and just working more hours won't take your company to the next level. Tandem Leadership illustrates these problems and how to solve them through the fictional character of Marcus Kinsey, a newly minted entrepreneur of a fast-growing company. Like many entrepreneurs, Marcus sees an opportunity and creates his own company to seize upon that opportunity. But he doesn't get far before he realizes that his vision and hard work alone won't make his company a success nor give him the life he wants as an owner. Marcus learns about the Tandem Leadership pro-cess and begins to carefully craft the business and personal life he had always hoped to achieve. The "second-in-command" or #2 position, often underrated, is a cornerstone of a company's growth and success. Understanding how to add this key element to your company successfully increases the odds of making the transition from a solopreneur to a true CEO. CEOs: If you are the bottleneck at your company, Tandem Leadership is for you!

Scientific communication is challenging. The subject matter is complex and often requires a certain level of knowledge to understand it correctly; describing hazard ratios, interpreting Kaplan Meier curves and explaining confounding factors is different from talking about a new car or clothing range. Processes, for example in clinical trials, are laborious and tedious and knowing how much of the detail to include and exclude requires judgement. Conclusions are rarely clear cut making communicating statistical risk and probability tough, especially to non-statisticians and non-scientists such as journalists. Communicating Clearly about Science and Medicine looks at these and many more challenges, then introduces powerful techniques for overcoming them. It will help you develop and deliver impactful presentations on medical and scientific data and tell a clear, compelling story based on your research findings. It will show you how to develop clear messages and themes, while adhering to the advice attributed to Einstein: 'Make things as simple as possible...but no simpler.' John Clare illustrates how to communicate clearly the risks and benefits contained in a complex data set, and balance the hope and the hype. He explains how to avoid the 'miracle cure' or 'killer drug' headlines which are so common and teaches you how to combine the accuracy of peer-to-peer reviewed science with the narrative skills of journalism.

Offering the broadest review of psychological perspectives on human expertise to date, this volume covers behavioral, computational, neural, and genetic approaches to understanding complex skill. The chapters show how performance in music, the arts, sports, games, medicine, and other domains reflects basic traits such as personality and intelligence, as well as knowledge and skills acquired through training. In doing so, this book moves the field of expertise beyond the duality of "nature vs. nurture" toward an integrative understanding of complex skill. This book is an invaluable resource for researchers and students interested in expertise, and for professionals seeking current reviews of psychological research on expertise.

There is no question that more police officers die from suicide than those killed in the line of duty. The suicide and attempted suicide of police officers is a mental health concern that has been neglected for far too long.Police Suicide: Is Police Culture Killing Our Officers? provides realistic insight into the life of a police officer through a police officer's eyes. Presenting invaluable lessons learned by a Chicago police officer with more than 20 years of experience, it supplies detailed accounts of what an officer goes through to survive on the streets, as well what he or she gives up in return.A must-read for every new recruit and anyone currently working in law enforcement, this book addresses the critical issues involved with an occupation in policing. Providing comprehensive coverage of the subject, it includes coverage of police culture, stress and burnout, personal issues, emotional survival, suicide prevention, risk factors, and PTSD. The book is practical enough for line officers and has enough theory for an academic course on police stress and suicide.We need to do a better job of preparing police for this stress and a better job caring for our officers throughout their careers. If we do so, we will have better police officers and we will be better served as a society. This book is a primer in that direction.From problems on the street and administrative struggles to personal and family matters, this book provides readers with proven methods for coping with the emotional and physical issues police officers face each day while on the street and at home.

The structure of the programme:There are two main guiding principles for the way in which the programme is organized:Firstly, the workbooks are grouped according to the Key Roles of Management.There are two core modules which focus on the personal skills required by all managers to help underwrite competence in all areas.Manage Activities describes the principles of managing the processes and activities of any organisation in its efforts to satisfy the needs of their customers.Manage Resources looks at the acquisition, control and monitoring of financial and other resources.Manage People looks at the principles of leadership, managing performance and developing people.Manage Information looks at the acquisition, storage and use of information for communication, problem solving and decision making.Together, these key roles provide a comprehensive description of the fundamental principles of management as it applies in all organisations.Secondly, the workbooks are grouped according to levels of management. The series is organised on two levels - representing different levels of management seniority and responsibility.Level 4 represents first line management. In accredited programmes this is equivalent to N/SVQ level 4, Certificate in Management or CMS. Level 5 is equivalent to middle/senior management and is accredited at N/SVQ level 5, Diploma in Management or DMS.Finally, the programme covers all of the knowledge and principles in respect of all units of competence in the MCI standards at levels 4 and level 5. These links are shown in the maps provided in the User Guide. The Programme is designed to satisfy the requirements of awarding bodies for qualifications in

Shadow Working in Project Management aims at contributing to our knowledge of all things unconscious and irrational in our behaviour. It takes the form of an empirical research, and therefore addresses mostly the tools and techniques available to get in touch with Shadow aspects of self and collective, to recognize how it manifests, how it can lead to conflict, and ways to address it. From that perspective, it advances on to question the underlying beliefs of current management practices. It explores as well the inherent need for control in projects, being those of a professional nature, or other ventures. It challenges the strength of the concept of the "rational man" and its protagonism. Joana Bertholo's work explores the role and nature of the Shadow in the context of projects and their management, with an emphasis on techniques to address it. Despite being directed to managers and dedicated to the analyses of the managerial discourse, the tools and processes it proposes have universal relevance, based on the fact that the Shadow is everywhere, within everyone, from the individual to the global scale.

Building on his pioneering work on the management of technology and innovation in his first book, Managing the Flow of Technology, Thomas J. Allen of MIT has joined with award-winning German architect Gunter Henn of HENN Architekten to produce a book that explores the combined use of two management tools to make the innovation process most effective: organizational structure and physical space. They present research demonstrating how organizational structure and physical space each affect communication among people in this case, engineers, scientists, and others in technical organizations and they illustrate how organizations can transform both to increase the transfer of technical knowledge and maximize thecommunication for inspiration that is central to the innovation process. Allen and Henn illustrate their points with discussions of well-known buildings around the world, including Audi's corporate headquarters, Steelcase's corporate design center, and the Corning Glass Becker building, as well as several of Gunter Henn's own projects, including the Skoda automotive factory in the Czech Republic and the Faculty for Mechanical Engineering at the Technical University of Munich. Allen and Henn then demonstrate the principles developed in their work by discussing in detail one example in which organizational structure and physical space were combined successfully to promote innovation with impressive results: HENN Architekten's Project House for the BMW Group Research and Innovation Centre in Munich, cited by Business Week (April 24, 2006) in naming BMW one of the worlds most innovative companies.Professor Thomas Allen is the originator of the Allen curve. In the late 1970s, Tom Allen undertook a project to determine how the distance between engineers offices coincided with the level of regular technical communication between them. The results of that research, now known as the Allen Curve, revealed a distinct correlation between dist

Principled Persuasion in Employee Communication highlights a new but significant dilemma for organisational leaders. Will they continue on the same track that, since the nineteenth century, has led them to exert increasing control over their employees? Or will they take another path, one that leads towards a new type of working environment where the culture encourages freedom of communication and movement? This book argues for an approach to employee communication that sets out to liberate employees from the stifling constraints that organisations continue to impose on them. Principled Persuasion is so-called because it uses persuasive techniques, based on clear principles, to create new, forward-looking organisational cultures. It sets out to increase employee happiness and minimise the harms done to employees at work. It grounds itself on a strong ethical base composed of fundamental, universal principles. It introduces a new approach to the use of language, not only calling for more clarity and meaning in organisational communication, but also for a more conscious use of rhetorical techniques to change vocabulary, metaphors and internal dialogue for the better. Make no mistake, most organisations have totally underrated the strategic importance of employee communication. Principled Persuaders understand that the key to dealing with the unpredictable events about to unfold in the twenty-first century will be a new way of communicating with the workforce. The flexibility, adaptability and innovation that will be needed to survive and prosper in coming decades can only be achieved by liberating employees, not imprisoning them further in established systems and processes.

After an introduction which offers historical perspective, articles address corporate career issues; fields where being gay is charged with especial stress (the military, the church, the helping professions, education, sports); and AIDS in the workplace. A final section considers social-psychologic

Building on the success of companion volume Techniques for Coaching and Mentoring, this new volume from coaching gurus David Clutterbuck and David Megginson is a practical, pragmatic guide to the knowledge and techniques you need for successful coaching and mentoring.Rather than adopting a particular school of coaching or mentoring, the authors pick the best from a range of models and frameworks that have developed since the first book published to help you enrich your practice. Further Techniques also features a new structure to make it more reader-friendly, with Part 1 putting the techniques into context, Part 2 covering the frameworks in eight contributed chapters and Part 3 including broader chapters that focus in on techniques for the client, techniques for the coach/mentor and techniques for working on the relationship between coach/mentor and client.A selection of leading figures in the field contribute their techniques and models to the framework chapters in Part 2, taking you through the necessary principles and offering practical advice for newcomers and seasoned professionals alike.Offering a wide portfolio of approaches for helping and developing others, this book is an invaluable resource for all coaches and mentors and a must read for anyone wanting to learn more about one-to-one coaching and mentoring.Edited by David Megginson and David Clutterbuck. Contributors: Gladeana McMahon, Marion Gillie, Daniel Doherty, Megan Reitz, Alan Sieler, John Groom and Vivien Whitaker.

"Burnout" and "stress" are words instantly recongnizable to those individuals in the caring professions - not least teachers. The education system in its process of reform has been slow to respond to the problem of growing disillusionment in teachers; failing to acknowledge the lack of support and recognition for the contribution teachers make to society. Based on analysis of the psychological needs of teachers, stress and burnout, this book aims to provide insights into the nature ofstress and burnout. It gives practical advice and outlines a programme for dealing with these issues. Specific attention is paid to how teachers perceive the negative factors associated with stress and burnout, why teachers experience such problems and what they can do to alleviate the situation. This book should help teachers to deal more ably with the stresses of teaching and their resultant self-perception. It aims to empower the teacher and return him/her to a position of confidence from which the creative and intelligent output can once more emerge.

Human Resource Development (HRD) involves the design, delivery and evaluation of learning and/or training interventions within organisations to improve the work performance of individuals and groups. This edited collection will demonstrate the potential of identity theorising for problematizing and reconceptualising HRD activities. Identity will thus be established as a foundation for enhancing HRD policy and practice. While identity has emerged as a key focus for theoretical debate and for empirical research within management and organisational studies, the potential of identity as a new paradigm for understanding learning and for examining HRD more broadly is still emergent. That identity has such potential can be seen in the increasing recognition that training and development for many contemporary occupations represents nothing less than a "project of the self". Identity as a Foundation for Human Resource Development will complete a gap in the market providing sound, single source, theoretical foundations from the latest trends in identity theorising, now a key area of organisation studies, and apply these to HRD policy and practice. The emphasis throughout will be on informing HRD policy and practice, research and education the book includes a chapter on resources and techniques for HRD educators. In short, the book will "put identity to work" for HRD scholars. The intended audiences are Human Resource Development scholars, academics, students and professionals, this exciting new volume will provide a thoughtful theoretical analysis and operational practise for modern HRD.

In The Handbook of Existential Coaching Practice, Monica Hanaway presents a complete introduction to existential coaching, focusing on how coaches can incorporate key skills in all aspects of their practice. Practical and theoretical, the book explores how existential thought can offer a fresh re-orientation of coaching practice that embraces uncertainty, working towards a deeper understanding of the client's world and the challenges they face in the twenty-first century. This comprehensive guide is presented in two parts, bringing together theoretical coaching models and Hanaway's extensive practical experience. In Part 1, Hanaway begins by clearly exploring what is meant by existential coaching and places it in the context of contemporary coaching culture, illuminating the key philosophical elements of the existential coaching approach and the differences between existential coaching and existential psychotherapy. In Part 2, Hanaway draws from her own experience and presents case studies to demonstrate how coaches can build relationships with clients, enabling them to face existential dilemmas in their organisational and social life to become their authentic self. She introduces key existential concepts relating to authenticity, relatedness, freedom, responsibility, values and beliefs, and encourages the reader to explore how these are relevant to the coaching process. The book includes case studies, questioning and reflective exercises to encourage development of good practice and build the skills necessary all the way through a coaching relationship, from contracting to ending. This is the first guide of its kind, with Hanaway playing an instrumental role in the development and growth of existential coaching as well as designing the one of the world's first University-accredited MA programmes. It will be essential reading for coaches in practice and in training, as well as students and academics of applied philosophy and psychology.

The complexities of employee empowerment have been largely underestimated and it is clear that organisations struggle with putting the concept into practice. Rozana Ahmad Huq recognises that effective utilisation of human resources is a strategic issue for organisations. Hierarchical organisations struggle to survive. The growing trend for downsizing and merging of organisations means that they can no longer maintain the 'command and control' approach and employees are given more responsibility and expected to take decisions. However, simply burdening employees with extra responsibility without empowering them does not deliver results. Drawing on her own research in organisations, Dr Huq investigates the concept of empowerment in a new way that combines themes from the disciplines of management and social work, the latter being a domain where empowerment is an important construct. This helps to bridge the gaps in knowledge in the management domain and draws attention to the positive and negative psychological implications for employees of the practice of empowerment that are often ignored by leaders and managers. Ultimately, the author offers a 'practice model' to help people in management and non-management understand the new roles and behaviours that they need to adopt if empowerment is to become a reality. This book is a resource for any business or other organisation genuinely interested in employee empowerment and for those with a responsibility for teaching about it.

You may be a senior executive wondering how to engage hundreds or thousands of employees in your vision, strategy or the transformation of the business; or a specialist in HR, communication and change, tasked with the challenge of 'aligning and mobilising' your people. In either case, you no longer want compliant people, you want individuals who will engage their creativity at work. For their part, engaged employees want a say in their work and in how the business changes. The Chief Engagement Officer explores a management philosophy which recognises the value of opening up decision making to the right groups to improve the quality of decisions and change, accelerate execution and broaden ownership. John Smythe asks what the concept of engagement means for employer and employee; tests whether and how it is different from internal communication and provides a practical framework for those who want to engage colleagues but need advice based on applied experience. The book includes a tapestry of reports from organisations who are engaging their employees to drive performance and change. The author demonstrates how powerful models, developed from his work at SmytheDorwardLambert, his time as an organisational fellow with McKinsey and Company, and his consultancy with Engage for Change, can be used to take this process forward in any organisation. The Chief Engagement Officer is a highly readable guide to the revolution that is needed in employee communication and organisational leadership from one of the most experienced and well-regarded experts on employee communication.

Introduction to Industrial/Organizational Psychology provides a complete overview of the psychological study of the world of work. Written with the student in mind, the book presents classic theory and research in the field alongside examples from real-world work situations to provide deeper insight. This edition has been thoroughly updated to include the latest research on each key topic, and now features: * A spotlight on diversity, equity, and inclusion throughout, including coverage of LGBTQIA+ inclusion and racial justice * Expanded coverage of ethics in I/O psychology practice * Increased emphasis on cross-cultural and international issues * Coverage of the changing nature of work, post-pandemic, including remote working, worker stress, and burnout * A new focus on technologies related to I/O such as virtual reality and computer adaptive testing * New figures, illustrations, and charts to grab the reader's attention and facilitate learning Accompanied by extensive student and instructor resources, it is a must read for all students on I/O psychology courses and courses in work psychology and organizational behavior, and for practicing managers who want a comprehensive overview of the psychology of work.

Advances in Group Processes publishes theoretical analyses, reviews, and theory-based empirical chapters on group phenomena. The series adopts a broad conception of "group processes." This includes work on groups ranging from the very small to the very large, and on classic and contemporary topics such as status, power, trust, justice, social influence, identity, decision-making, intergroup relations and social networks. Previous contributors have included scholars from diverse fields including sociology, psychology, political science, economics, business, philosophy, computer science, mathematics and organizational behavior. Volume 36 brings together papers related to a variety of topics in small groups and organizational research. The volume includes papers that address theoretical and empirical issues related to the ubiquitous nature of status, double standards of competence, and controlling the status effects of gender. Other contributions examine reverse identity processes, self-stigma, synchrony and cooperation and the effects of authority leniency. Overall, the volume includes papers that reflect a wide range of theoretical approaches from leading scholars who work in the general area of group processes.

A rapidly growing number of people experience psychological strain at their workplace. In almost all industrialized countries, absenteeism and turnover rates increase, and an increasing amount of workers receive disablement benefits because of psychological problems. This book, first published in 1993, concentrates on a specific kind of occupational stress: burnout, the depletion of energy resources as a result of continuous emotional demands of the job. This volume presents theoretical perspectives that had been developed in the United States and Europe, discusses methodological issues, and examines organisational contexts. Written by an international group of leading scholars, this book will be of interest to students of both psychology and human resource management.