Needs Assessment for Learning and Performance offers comprehensive coverage of the knowledge and skills needed to develop and conduct needs assessments and to analyze, interpret, and communicate results to clients and organizations. Though critical to planning any performance improvement system, needs assessments can feel abstract and vague to students who have not yet managed the process in a professional setting. This first-of-its-kind textbook uses a variety of real-world examples to connect major theories and models to effective principles for practice. Each chapter offers guiding questions, key terms and concepts, recommended readings, and case studies illustrating how needs assessment training can be applied. Graduate students and researchers of instructional design, human resources, performance improvement, program evaluation, and other programs will find this volume relevant to a range of academic and organizational contexts.

This book updates the theory and brings together empirical research based on the multidimensional entrepreneurship-professionalism-leadership (EPL) framework for subjective career 'space'. It also discusses the extension of the original 'person-centred' framework to other levels of analysis, for example, ways of considering the EPL (human capital) capacities of an organisation, city, or even nation. By providing insights into the development of EPL motivations and efficacies over time, the book helps readers appreciate the application of the EPL framework in a wider range of contexts, such as research-innovation-enterprise, healthcare, and pre-university settings. It also shows how EPL research contributes to a better understanding of leadership and entrepreneurial development.

An inspiring and thought-provoking new book that explains the power of applying reverse-engineering to all areas of your life, from a cycling champion who has proven its success. Dan Bigham is the captain of an amateur British track cycling team who rose from obscurity to beat professional, multi-million-pound teams at the highest level. Alongside hard work and dedication, Dan credits his success to one thing: reverse-engineering the result. In Start at the End, Dan uses his own story as well as wider examples and case studies from the worlds of business, personal development and other sports to demonstrate how this approach can help you succeed in any walk of life. Following each stage of the process, from setting goals and assessing your tools to developing the plan and delivering optimum performance, this book will fully explain how to set out and enact the system. A revolutionary new look at a powerful age-old wisdom, Start at the End is a fascinating exploration of how we can achieve success and proof that no goal is impossible. *** 'Start at the End isn't just a great story, but a really nice reminder of how to approach performance forensically, intelligently and purposefully - and that these lessons don't just belong in cycling but in all areas of high performance' Dr Josie Perry 'Phenomenal ... Absolutely fascinating ... Incredible stuff, really clever' Stephen Dixon, Sky News

Teaching Computational Creativity examines the new interdisciplinary pedagogies of today's coding-intensive interactive media and design curricula. Students, researchers and faculty will find a comprehensive overview of educational practices pertaining to innovation fields such as digital media, 3D printing, agile development, physical computing, games, dance, collaboration, teacher education and online learning. This volume fills an important gap in the literature on creative computation, as practitioners are rarely challenged to reflect on or share their teaching practices. How do we design effective inter-, multi-, cross- and trans-disciplinary pedagogy and curricula? Brought together here are essays on the pedagogies that produce the so-called 'unicorns' - graduates who can code and create. Here, the intertwining of (what many consider mutually exclusive) artistic sensitivities and computational skills plays an essential role, calling forth a new kind of undergraduate curriculum attuned to the interweaving of skillsets and theoretic knowledge needed to create and innovate with ever-changing technologies.

In his clear and concise style, Windy Dryden outlines the steps and strategies that coaches using Rational Emotive Behavioural Coaching (REBC) should employ as a guide when working with coachees in development-focused REBC and in problem-focused REBC (addressing both practical and emotional problems). A Practical Guide to Rational Emotive Behavioural Coaching shows how REB coaches can address the inevitable obstacles to coaching progress that are likely to occur in all types of REBC and outlines the most common steps for each type of coaching, including common strategies for the implementation of each step. The book also includes a unique survey, developed by the author, designed to help coachees in development-focused REBC assess and evaluate healthy principles of living. The book will be an essential resource for coaches in practice and training, for professionals working in human resources and learning and development, and for executives in a coaching role.

In this book, Dr Sunny Stout-Rostron examines real-world experience and the contemporary literature on group and team coaching. She analyses how team coaching can guide coaches to help leaders and teams flourish in complex, culturally diverse organisations. As well as presenting a variety of team coaching models she also presents her own model, High-Performance Relationship Coaching, the result of many years of working with global corporate teams. Dr Stout-Rostron illuminates how team coaches can help teams to learn from and interpret their own experiences, and to understand the complexity of the environment in which they work. Her team coaching model is explored over eight chapters, beginning with the role of the business team coach and leadership coaching processes. She evaluates how to work in the Fourth Industrial Revolution and how to shift culture through transformative leadership coaching, explains the depth of relationship systems coaching, and explores how to apply a variety of methods including Ubuntu coaching. The book encourages team coaches to develop deep self-awareness, team awareness, cultural diversity awareness and wider systemic and relationship awareness. Filled with practical stories and examples, it describes how to work successfully with these models in the real world. Transformational Coaching to Lead Culturally Diverse Teams is a key guide for coaches in practice and in training, HR and L&D professionals and executives in a coaching role. This is essential reading for all team coaches.

Integrating practitioner research with Buddhist philosophy, business and clinical psychology, this book provides a new perspective on leading change in organisations, supporting leaders and change professionals with insight into useful practices for today's business environment. It identifies the unseen and overlooked complexities of the transition space, helping leaders to recognize patterns in their own leadership practices. This volume includes approaches for working at the intersection of complexity and ambiguity, and discusses how different mindsets impact behavior and outcomes which may get in the way of change agendas. It focuses on approaches for navigating the challenges of organisational transitions, while developing sustainable transition capabilities and practices A comprehensive new framework for understanding and shaping business management, Transition Leadership is a valuable resource for students and researches of business practices, work psychology, and transition and change, as well as current and future business and organizational leaders.

This proceedings volume highlights the latest research presented at the 7th International Conference on Research on National Brand & Private Label Marketing (NB&PL2020, Barcelona, Spain). The topics covered include: retailing, private label portfolio and assortment management, marketing of premium store brands, using national brands to exclude (delist) and include, optimal assortment size, consumer store patronage, etc. Several contributions also focus on private label pricing and promotion, especially on the relative pricing of standard and premium private labels, and with regard to the national brands in the assortment. Further questions addressed here include: Should store brands be promoted? If so, what types of promotion should be used? How can private label penetration, especially premium private labels, best be dealt with? Are dual branding and coupons viable options?

This book offers a practice-oriented guide to developing an effective cybersecurity culture in organizations. It provides a psychosocial perspective on common cyberthreats affecting organizations, and presents practical solutions for leveraging employees' attitudes and behaviours in order to improve security. Cybersecurity, as well as the solutions used to achieve it, has largely been associated with technologies. In contrast, this book argues that cybersecurity begins with improving the connections between people and digital technologies. By presenting a comprehensive analysis of the current cybersecurity landscape, the author discusses, based on literature and her personal experience, human weaknesses in relation to security and the advantages of pursuing a holistic approach to cybersecurity, and suggests how to develop cybersecurity culture in practice. Organizations can improve their cyber resilience by adequately training their staff. Accordingly, the book also describes a set of training methods and tools. Further, ongoing education programmes and effective communication within organizations are considered, showing that they can become key drivers for successful cybersecurity awareness initiatives. When properly trained and actively involved, human beings can become the true first line of defence for every organization.

The terms gender, careers and inequalities were chosen to delineate the conceptual framework of this book - the second volume of a new series focussed on equality, diversity and inclusion issues. Each of the concepts adds to a different and unique dimension to the study of medicine and medical education. Gender allows for a reading of power and exclusion of women in medicine and medical education. Careers and inequalities draw attention to the multiplicity of factors that influence women's participation in the medical profession including the interconnectedness of gender, race, ethnicity, age, sexuality, creed and disability in the workplace. Scholars bring insights from across disciplines of social sciences, including sociology, medical anthropology, psychology, and human resources management and have been encouraged to provide cross-national and multi-dimensional insights through comparative analysis.

Sport has long been a paradoxical environment with respect to issues of 'race', ethnicity, and identity. For much of the twentieth century, sports around the world were enclaves of difference. Whites and non-whites, for example, were separated on the sports field as they were in many ways off the field. Today sport is much more inclusive, with athletic ability of greater importance than skin colour or ancestry. Yet enmity and antagonism still appear in sport via instances of racial vilification or hostility between some groups. Other problems include the relative absence of minorities from positions of power and influence in sport, as well as folkloric assumptions about athletic ability based upon stereotypes about 'race' or ethnic background. This book discusses issues of diversity, capacity and equity in the colourful world of global sport. A panoramic approach, covering 'race', ethnicity and identity is consistent with the contemporary global migration of professional athletes, as well as the multicultural contexts of sport in various regions. This collection of essays therefore addresses international dimensions of sport, commonality and difference, as well as the special circumstances of sport and social relations in particular places. This book was previously published as a special issue of Sport in Society.

Evidence from neuroscience shows that individuals and organizations are more successful when people are encouraged to take risks, explore new ideas, and channel their energies in ways that work for them. And yet many organizations are filled with bullies, vicious gossip, undermining behaviours, hijacking tactics, political jockeying for position, favouritism and other factors that instil fear and impede productivity. It is no wonder that organizations are actively looking at how they can improve and maintain the psychological health and wellbeing of their employees to the benefit of all concerned. The Fear-free Organization reveals how our new understanding of the neurobiology of the self - how the brain constructs the person - can transform for the better the way our businesses and organizations work. Academic yet accessible, The Fear-free Organization addresses head on the issue that scared people spend a lot more time plotting their survival than working productively. The book helps leaders understand the neurobiology of fear, face the damage it is doing, and replace it with building relationships, managing energy flow and fostering trust. It guides you in making your workplace one that's full of energy, not adrenalin; focused on possibility, not profit; and generates independent thinking, not obedience so you can promote the psychological wellbeing that is strongly correlated with greater energy, motivation and better cognitive function.

This new edition places the material in its contemporary context, whilst still preserving the 1958 text. It examines such concepts as bounded rationality, satisficing, inducement/contribution balances, problem solving and uncertainty absorption. The text also explores organization theory, decision making, bureaucracy, conflict, cognitive limits on rationality, planning and innovation in organizations. Herbert Simon received the Nobel Prize in 1978.

Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book's companion website, which also includes the Instructor's Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

Finalist in the Australian Career Book Award 2020, supported by the Royal Society of Arts Oceania Finding and following an authentic calling challenges us to bridge both the intuitive, soulful and the hard-edged, material dimensions of everyday life. From Career to Calling: A Depth Psychology Guide to Soul-Making Work in Darkening Times opens new avenues for vocational exploration and career inquiry in an imaginative way. This unique book draws on insights from the field of Jungian and archetypal psychology to reimagine our attitudes and approaches to work, money, vocational guidance and career development. As people find themselves disillusioned with or disenfranchised from capitalist notions of work and career, Suzanne Cremen's interdisciplinary approach illuminates how a creative, meaningful and influential work-life can emerge from attending to the archetypal basis of experience. Interweaving elements of her own journey, Cremen connects individual experience with the collective in an original way, spotlighting depression in the legal profession, marginalization of the feminine principle in work environments, and how understanding the roots of our cultural complexes can spark personal callings which facilitate collective transformation. Blending compelling real-life stories with robust scholarly analysis and reflective activities, this book will help practitioners to support individuals to develop a sense of their soul's calling and offer guidance on creating an authentic vocational life within the constraints of the contemporary era. Additionally, it will be invaluable to those in career transition, re-discovering their purpose at the end of a career, or commencing work-life.

Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.

Since the early 1990s, Enrico Pedriali with R. D. Hinshelwood organised workshops in Italy known as the learning from action workshops. This novel approach evolved from applying the principles of therapeutic communities to a group relations form of experiential conference. The group relation tradition, however, does not focus particularly on mental health organisations and tends to focus on senior management issues of leadership and authority. In contrast, the learning from action workshops are tailored to the care workers engaged in the direct work, in particular for those working with clients and patients with significant problems with verbal and symbolic communication. The workshops also include an element of research into the unconscious messaging systems employed in making relations, which contribute to therapeutic and other mental health care services. There are also chapters on a related form of workshop - the living and learning experience - which was established primarily for learning about therapeutic communities, which bring further insight to working practices. The book brings together a community of 21 authors: Giada Boletti, Louisa Diana Brunner, Davide Catullo, Heather Churchill, John Diamond Donna M. Elmendorf, Giovanni Foresti, Rex Haigh, R. D. Hinshelwood, Yuko Kawai, Eriko Koga, Jan Lees, Simona Masnata, Luca Mingarelli, Gilad Ovadia, Mario Perini, Barbara Rawlings, Antonio Sama, Edward R. Shapiro, Lili Valko, and Zsolt Zalka. It will be a must-read for those working in mental health care. The information within will be of use to those new to the profession, for whom there is often very little preparation or reading material, and also to more senior members to use not only for their own development but also in training and research activities in mental health.

Flexible Work: Designing Our Healthier Future Lives examines flexible working through the lens of social science, in particular using psychological perspective to address not only what forms of flexible working there are and how they are evolving but also their prospect in the future of work. Bringing together views from thought-leaders and underpinned by research evidence, this book addresses two of the most fundamental business challenges for large and medium organisations - mental health and productivity - calling for the bridging of science and policy to design flexible working for our future healthier lives. Growing from these foundations, this book explains the latest landscape in flexible working, looking at employee psychological health and productivity, including showing up for work sick. Perspectives are provided from around the world on leadership, line management, 'over attachment' with technology, commuting, skill-based inequality and control over working time. Readers are offered insights into the relevance of flexible working for a diverse workforce - invisible disabilities, disabilities, older workers and blended families. Throughout, the book offers suggestions for shaping future policy, practice and research. Each chapter concludes with recommendations, making this essential reading for students, academics, human resource practitioners, policy-influencers, policymakers and professionals interested in flexible work.

The Art of Coaching is a book to shift thinking and open up new possibilities, to stimulate fresh insight, to adapt to your needs as a coach or manager and to use creatively in practice. Written by two experienced, highly qualified international coaches and supervisors, this creative book offers ideas to use across the range of coaching contexts including leadership, decision making, change and supervision. Combining brand-new, original diagrams with classic models from the learning development and management fields, Jenny Bird and Sarah Gornall have a created a valuable resource for quick reference, instant accessibility and fast learning, built on a strong theoretical base. Each model in the book is explained with a clear, accessible diagram and a simple guide to what it is, how it works and how to put it into action. The text is full of inspiration for applications of the ideas in scenarios based on real coaching practice. The Art of Coaching will be an invaluable companion for coaches looking for new ways of developing awareness with clients, coaching students and trainees, coach supervisors, learning and development professionals and those working in human resource departments.

This book utilises conversation analysis (CA) and discursive psychology (DP) methodologies to examine the internal workings of multi-disciplinary teams which are concerned with the care, treatment and diagnosis of clients with complex mental health needs. Bringing together practitioners, service users and researchers who were part of the MDTsInAction research project, the authors offer a unique and systematic investigation into the ways members of multidisciplinary teams collaboratively manage their shared goals. A particular focus is on the language used in team meetings, and how examination of meeting talk can help us better understand the practice of inter-professional working. The authors also describe how a range of institutional barriers and concerns needed to be tackled in implementing the study in a healthcare setting. Over the course of this book they reveal a number of methodological developments which will be of interest to researchers and academics in CA/DP, and in healthcare communication generally. This book highlights how CA and DP can be used to identify and improve communicative practices in a healthcare setting; and also serves as an example of how to conduct an applied CA/DP project in a way that achieves impact.

This book provides a comprehensive review of both the theoretical development and empirical study of the concept of cultural intelligence. A review of previous work on cross-cultural competence provides an historical backdrop against which the two main theories of cultural intelligence are presented. These two approaches, as well as the assessments derived from them, are compared and evaluated. Issues associated with the measurement of cultural intelligence are examined in detail. An important feature of the review of the empirical work on cultural intelligence is that results are discussed in terms of the relationship of the four sub dimensions of the Cultural Intelligence Scale (CQS) and also that results using the Short Form Cultural Intelligence Scale (SFCQ) and other measures of the concept are included. The review of empirical work includes studies that cast cultural intelligence as an antecedent, as a dependent variable, and as a moderator and a mediator. Cultural intelligence at the group and organizational levels are also discussed. Finally, this review sets the stage for a discussion of appropriate future directions in the study of cultural intelligence. Scholars in organizational psychology interested in the concept of cultural intelligence will find this an essential guide.

This book analyses the conceptualization of psychopathic personality disorder for criminal/forensic populations and examines in depth the emerging phenomenon of the 'corporate psychopath'. In doing so its authors expose the paradoxical nature of the disorder: while it is frequently associated with antisocial, criminal and predatory behaviour, more recent studies have highlighted examples of creative, visionary and inspiring leaders who are also found to present a high degree of psychopathy. They focus on the nature, behaviours and consequences of psychopathy in executives and across the organization, offering an important contribution to the emerging body of research on psychopathy and other problematic personality constructs in the workplace. The book will appeal to scholars, students and professionals across the discipline, and particularly to those working in workplace, forensic and personality psychology.

This peer-reviewed series promotes theory and research in the expanding area of occupational stress, health and well-being. Each volume of this series focuses on a particular topic, allowing authors and readers in that area to critically explore the cutting edge work from their discipline. Interest in organizational demography spans several decades (e.g., Pfeffer, 1983). However, in much of the contemporary research on occupational stress and well-being, demographic factors such as gender, age, and race/ethnicity are evident in the background and controlled in statistical analysis. In this volume, we ask whether that should be the case and the extent to which those demographics impact our experience of stress and well-being. Topics for this volume include age, occupational strain, and well-being using a person-environment fit perspective; race, stress, and well being in organizations; gender facades, biological sex, and gender role stereotypes in the workplace; age, resilience, wellbeing, and positive work outcomes; conceptual/theoretical issues related to religion and stress/well-being; and sex and sexual orientation on occupational stress and well being.

This book explores the career experiences of Generation A, the half-million individuals with autism spectrum disorder (ASD) who will reach adulthood in the next decade. With Generation A eligible to enter the workforce in unprecedented numbers, research is needed to help individuals, organizations, and educational institutions to work together to create successful work experiences and career outcomes for individuals with ASD. Issues surrounding ASD in the workplace are discussed from individual, organizational, and societal perspectives. This book also examines the stigma of autism and how it may affect the employment and career experiences of individuals with ASD. This timely book provides researchers, practitioners, and employers with empirical data that examines the work and career experiences of individuals with ASD. It offers a framework for organizations committed to hiring individuals with ASD and enhancing their work experiences and career outcomes now and in the future.

The literature on Change Management works from the premise that management possesses the power to achieve change and this is evident in that resistance is little more than a footnote in most textbooks. This assumption sits uneasily, however, with the high failure rate of Change Management interventions. This book seeks to explain this paradox by providing a critical 'relational' approach towards Change Management. What would a book on Change Management look like that takes resistance seriously? This book attempts precisely this by exploring how resistance is as much a part of change as the strategies of those that seek to enact it. The findings are drawn from a qualitative study of organizational transformation in a Local Government Authority in the UK. Its detailed empirical insights enable readers to explore organizational change from many different perspectives considering issues such as the strategic use of metaphor and counter-metaphors; management and employee resistance; organizational politics and cynicism. It will be of interest to researchers, academics, and students interested in change management, organizational studies, human resource management, and critical management studies.