Dealing with Stress tackles the complex issues of pressure and stress in social work. It covers aspects of research and theory but its main focus is on practice - the practical application of an informed approach to stress management. It provides guidance for managers and practitioners and promotes a positive, but realistic, approach to coping with the pressures of an occupation which deals with human misery, loss, suffering, oppression and deprivation. In doing this, it takes account of the dilemmas, conflicts and tensions inherent in the social work role and the political and organisational contexts in which they occur.

What drives or delivers engaged people? Employers need to focus on creating the right conditions. Employers can't impose engagement: people need to choose to engage themselves. In The Velvet Revolution at Work, the follow-up to his best-selling The CEO: Chief Engagement Officer, John Smythe explains that the essential ingredient of the right conditions is a culture of distributed leadership which enables people at work to liberate their creativity to deliver surprisingly good results for their institution and themselves. Using models, examples and anecdotes from his client research he goes on to demonstrate exactly how to design an engagement process; one that is integrated with your business strategy and that is sustainable.

Drawing on access to business leaders around the world and thorough researh, Daniel Goleman demonstrates that emotional intelligence matters twice as much as cognitive abilities such as IQ or technical expertise. The impact of this is greater at the top of the leadership pyramid.

You may be a senior executive wondering how to engage hundreds or thousands of employees in your vision, strategy or the transformation of the business; or a specialist in HR, communication and change, tasked with the challenge of 'aligning and mobilising' your people. In either case, you no longer want compliant people, you want individuals who will engage their creativity at work. For their part, engaged employees want a say in their work and in how the business changes. The Chief Engagement Officer explores a management philosophy which recognises the value of opening up decision making to the right groups to improve the quality of decisions and change, accelerate execution and broaden ownership. John Smythe asks what the concept of engagement means for employer and employee; tests whether and how it is different from internal communication and provides a practical framework for those who want to engage colleagues but need advice based on applied experience. The book includes a tapestry of reports from organisations who are engaging their employees to drive performance and change. The author demonstrates how powerful models, developed from his work at SmytheDorwardLambert, his time as an organisational fellow with McKinsey and Company, and his consultancy with Engage for Change, can be used to take this process forward in any organisation. The Chief Engagement Officer is a highly readable guide to the revolution that is needed in employee communication and organisational leadership from one of the most experienced and well-regarded experts on employee communication.

Principled Persuasion in Employee Communication highlights a new but significant dilemma for organisational leaders. Will they continue on the same track that, since the nineteenth century, has led them to exert increasing control over their employees? Or will they take another path, one that leads towards a new type of working environment where the culture encourages freedom of communication and movement? This book argues for an approach to employee communication that sets out to liberate employees from the stifling constraints that organisations continue to impose on them. Principled Persuasion is so-called because it uses persuasive techniques, based on clear principles, to create new, forward-looking organisational cultures. It sets out to increase employee happiness and minimise the harms done to employees at work. It grounds itself on a strong ethical base composed of fundamental, universal principles. It introduces a new approach to the use of language, not only calling for more clarity and meaning in organisational communication, but also for a more conscious use of rhetorical techniques to change vocabulary, metaphors and internal dialogue for the better. Make no mistake, most organisations have totally underrated the strategic importance of employee communication. Principled Persuaders understand that the key to dealing with the unpredictable events about to unfold in the twenty-first century will be a new way of communicating with the workforce. The flexibility, adaptability and innovation that will be needed to survive and prosper in coming decades can only be achieved by liberating employees, not imprisoning them further in established systems and processes.

Distilling the vast literature on this most frequently studied variable in organizational behavior, Paul E. Spector provides students and professionals with a pithy overview of the research and application of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, this text summarizes the findings regarding how people feel toward work, including cultural and gender differences in job satisfaction, personal and organizational antecedents, potential consequences, and interventions to improve job satisfaction. Students, researchers, and practitioners will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix. This book includes the latest research and new topics including the business case for job satisfaction, customer service, disabled workers, leadership, mental health, organizational climate, virtual work, and work-family issues. Further, paulspector.com features an ongoing series of blog articles, links to assessments mentioned in the book, and other resources on job satisfaction to coincide with this text. This book is ideal for professionals, researchers, and undergraduate and graduate students in industrial and organizational psychology and organizational behavior, as well as in specialized courses on job attitudes or job satisfaction. .

"Employee-organization relationship" is an overarching term that describes the relationship between the employee and the organization. It encompasses psychological contracts, perceived organizational support, and the employment relationship. Remarkable progress has been made in the last 30 years in the study of EOR. This volume, by a stellar list of international contributors, offers perspectives on EOR that will be of interest to scholars, practitioners and graduate students in IO psychology, business and human resource management.

After an introduction which offers historical perspective, articles address corporate career issues; fields where being gay is charged with especial stress (the military, the church, the helping professions, education, sports); and AIDS in the workplace. A final section considers social-psychologic

The complexities of employee empowerment have been largely underestimated and it is clear that organisations struggle with putting the concept into practice. Rozana Ahmad Huq recognises that effective utilisation of human resources is a strategic issue for organisations. Hierarchical organisations struggle to survive. The growing trend for downsizing and merging of organisations means that they can no longer maintain the 'command and control' approach and employees are given more responsibility and expected to take decisions. However, simply burdening employees with extra responsibility without empowering them does not deliver results. Drawing on her own research in organisations, Dr Huq investigates the concept of empowerment in a new way that combines themes from the disciplines of management and social work, the latter being a domain where empowerment is an important construct. This helps to bridge the gaps in knowledge in the management domain and draws attention to the positive and negative psychological implications for employees of the practice of empowerment that are often ignored by leaders and managers. Ultimately, the author offers a 'practice model' to help people in management and non-management understand the new roles and behaviours that they need to adopt if empowerment is to become a reality. This book is a resource for any business or other organisation genuinely interested in employee empowerment and for those with a responsibility for teaching about it.

"Burnout" and "stress" are words instantly recongnizable to those individuals in the caring professions - not least teachers. The education system in its process of reform has been slow to respond to the problem of growing disillusionment in teachers; failing to acknowledge the lack of support and recognition for the contribution teachers make to society. Based on analysis of the psychological needs of teachers, stress and burnout, this book aims to provide insights into the nature ofstress and burnout. It gives practical advice and outlines a programme for dealing with these issues. Specific attention is paid to how teachers perceive the negative factors associated with stress and burnout, why teachers experience such problems and what they can do to alleviate the situation. This book should help teachers to deal more ably with the stresses of teaching and their resultant self-perception. It aims to empower the teacher and return him/her to a position of confidence from which the creative and intelligent output can once more emerge.

This is a practical introduction to the psychology of mental health nursing for student nurses and qualified staff. The book is structured to reflect a problem-solving approach to mental health nursing. The recurring theme is that the major challenges of nursing can be reduced to manageable steps by the use of a systematic strategy. The four main elements of the approach form the basis of this book, namely assessment, planning, implementation and evaluation. Each chapter is supplemented by case study material and exercises which both illustrate the theory and provide an opportunity for readers to test some of it out for themselves.

Training is both a teaching and a learning experience, and just about everyone has had that experience. Training involves acquiring knowledge and skills. This newly acquired training information is meant to be applicable to specific activities, tasks, and jobs. In modern times, where jobs are increasingly more complex, training workers to perform successfully is of more importance than ever. The range of contexts in which training is required includes industrial, corporate, military, artistic, and sporting, at all levels from assembly line to executive function. The required training can take place in a variety of ways and settings, including the classroom, the laboratory, the studio, the playing field, and the work environment itself. The general goal of this book is to describe the current state of research on training using cognitive psychology to build a complete empirical and theoretical picture of the training process. The book focuses on training cognition, as opposed to physical or fitness training. It attempts to show how to optimize training efficiency, durability, and generalizability. The book includes a review of relevant cognitive psychological literature, a summary of recent laboratory experiments, a presentation of original theoretical ideas, and a discussion of possible applications to real-world training settings.

This study, first published in 1958, explores the behaviour of industrial workers in a social context. By interviewing and observing workers in factories in Melbourne, the author examines the worker's evaluation of work, work satisfaction, relationships and friendships within the workplace, and the worker's place in society. This title will be of interest to students of psychology, sociology and business studies.

Research Methods in Occupational Health Psychology: Measurement, Design, and Data Analysis provides a state-of-the-art review of current issues and best practices in the science of Occupational Health Psychology. Occupational Health Psychology (OHP) is a multidisciplinary and rapidly growing area of research and it is difficult or impossible for researchers to keep up with developments in all of the fields where scholars conduct OHP science. This book will help OHP scholars improve their own research by translating recent innovations in methodology into sets of concrete recommendations that will help scholars improve their own research as well as their training of future researchers.

A rapidly growing number of people experience psychological strain at their workplace. In almost all industrialized countries, absenteeism and turnover rates increase, and an increasing amount of workers receive disablement benefits because of psychological problems. This book, first published in 1993, concentrates on a specific kind of occupational stress: burnout, the depletion of energy resources as a result of continuous emotional demands of the job. This volume presents theoretical perspectives that had been developed in the United States and Europe, discusses methodological issues, and examines organisational contexts. Written by an international group of leading scholars, this book will be of interest to students of both psychology and human resource management.

This book covers the gamut of topics related to gender and consumer culture. Changing gender roles have forced scholars and practitioners to re-examine some of the fundamental assumptions and theories in this area. Gender is a core component of identity and thus holds significant implications for how consumers behave in the marketplace. This book offers innovative research in gender and consumer behavior with topics relevant to psychology, marketing, advertising, sociology, women's studies and cultural studies. It offers 16 chapters of cutting-edge research on gender, international culture and consumption. Unique to this volume is its emphasis on consumption and masculinity and inclusion of topics on a rapidly changing world of issues related to culture and gender in advertising, communications, psychology and consumer behavior.

The 4th International Symposium of the Psychiatric Research Institute of Tokyo brought together clinicians and scientists from around the world to present their work in the highly complex area of alcoholism and the family. Culled from the symposium, the papers that appear here underscore both the level of sophistication that alcoholism-related research has achieved over the last several decades and the diversity of perspectives apparent on any given component. Divided into 5 parts - Genetic Factors of Alcoholism, Clinical Aspects, Alcoholic Families and Mental Health, Alcoholism and Family Models and Therapeutic Approaches to the Alcoholic Family - the book provides a mix of often divergent views. There are some chapters that highlight biological aspects of the impact of alcoholism on family structure, whereas others demonstrate how cultural and related social factors influence the development and course of alcoholism and how the disorder changes interactions within the family.

Communications research in aviation is widely regarded by many in the healthcare community as the 'gold standard' to emulate. Yet healthcare and aviation differ in many ways, as do the vital communications shared among members of clinical teams. Aviation team communication should, then, be understood in terms of what lessons will benefit those who work in healthcare. In Improving Healthcare Team Communication, renowned experts provide insights from 'sharp end' operator research in high-hazard sectors that shed light on the performance of cognitive tasks including resource availability assessment, allocation, anticipation, prediction, trade-off decisions, speculation and negotiation. The book reports on recent field research to address what is known, and what needs to be learned, about team communication among operators. Students, clinicians and healthcare managers can find answers in it to the questions they face daily. How can healthcare information be better shared? What can we expect from its improvement, and how do we get there? Lessons learned from team communication research and experience in aviation and healthcare will point the way to improved patient safety.

Advances in Group Processes publishes theoretical analyses, reviews, and theory-based empirical chapters on group phenomena. The series adopts a broad conception of "group processes." This includes work on groups ranging from the very small to the very large, and on classic and contemporary topics such as status, power, trust, justice, social influence, identity, decision-making, intergroup relations and social networks. Previous contributors have included scholars from diverse fields including sociology, psychology, political science, economics, business, philosophy, computer science, mathematics and organizational behavior. Volume 36 brings together papers related to a variety of topics in small groups and organizational research. The volume includes papers that address theoretical and empirical issues related to the ubiquitous nature of status, double standards of competence, and controlling the status effects of gender. Other contributions examine reverse identity processes, self-stigma, synchrony and cooperation and the effects of authority leniency. Overall, the volume includes papers that reflect a wide range of theoretical approaches from leading scholars who work in the general area of group processes.

In Very Brief Cognitive Behavioural Coaching Windy Dryden presents VBCBC: a unique approach to coaching from a cognitive behavioural perspective which takes place over the course of one to three sessions. The approach is designed to help coachees identify at least one major objective, discuss and select ways to achieve it and, if necessary, deal with obstacles that they experience in pursuing it. The book presents the basic assumptions of the Very Brief Cognitive Behavioural Coaching (VBCBC) approach, how it can be understood from the perspective of working alliance theory and recommendations concerning when it can be used and when not. Dryden begins by defining coaching and explaining the aims of VBCBC, before examining the input factors which can increase its effectiveness and concluding with a seven-stage process view. The book also includes a transcript of a real VBCBC session, with commentary. Written clearly and accessibly, this will be essential reading for coaches of all backgrounds interested in brief approaches, including those in training, coaching psychologists and coach supervisors.

Few applied disciplines are more sensitive to cross-cultural issues than marketing and consumer psychology. The chapters prepared for this volume reflect awareness of both similarities and differences within and across cultures. They include analyses of methodological issues, theoretical investigations of cultural and social values and their implications for marketing specialists, studies of gender- and sub-culture specific advertising, and investigations of advertising efforts in several different international markets. The scholars and advertising professionals who contributed these chapters will have much to say to consumer psychologists and marketing specialists alike.

In Very Brief Cognitive Behavioural Coaching Windy Dryden presents VBCBC: a unique approach to coaching from a cognitive behavioural perspective which takes place over the course of one to three sessions. The approach is designed to help coachees identify at least one major objective, discuss and select ways to achieve it and, if necessary, deal with obstacles that they experience in pursuing it. The book presents the basic assumptions of the Very Brief Cognitive Behavioural Coaching (VBCBC) approach, how it can be understood from the perspective of working alliance theory and recommendations concerning when it can be used and when not. Dryden begins by defining coaching and explaining the aims of VBCBC, before examining the input factors which can increase its effectiveness and concluding with a seven-stage process view. The book also includes a transcript of a real VBCBC session, with commentary. Written clearly and accessibly, this will be essential reading for coaches of all backgrounds interested in brief approaches, including those in training, coaching psychologists and coach supervisors.

The Handbook of Career and Workforce Development provides educators, researchers, and policy makers with information on evidence-based programs and activities. Chapters describe ways that current research can be used to promote the design of more effective career development programs and services at local, state, and national levels. Promising career development practices applicable to a range of settings and special populations are identified, as are strategies for communicating evidence in ways that influence career and workforce development public policy. The Handbook of Career and Workforce Development can be used by policy makers and grant program officers to identify key career development ingredients that should be considered in proposals; researchers seeking to make their career development research relevant and practical; and practitioners implementing or advocating for career development programs and services.

The Handbook of Career and Workforce Development provides educators, researchers, and policy makers with information on evidence-based programs and activities. Chapters describe ways that current research can be used to promote the design of more effective career development programs and services at local, state, and national levels. Promising career development practices applicable to a range of settings and special populations are identified, as are strategies for communicating evidence in ways that influence career and workforce development public policy. The Handbook of Career and Workforce Development can be used by policy makers and grant program officers to identify key career development ingredients that should be considered in proposals; researchers seeking to make their career development research relevant and practical; and practitioners implementing or advocating for career development programs and services.

What is success at work and why is it important? How do top workers describe their success? How can work, community, leadership, family, or home and school promote success? Success at work is often associated with career-oriented individuals who sacrifice other areas of life to achieve highly in the workplace, but success can also be defined in other ways. It can consist of feelings of knowledge, competence and accomplishment, stemming from an inner drive to work well and create an expression of mastery. This book focuses on employees who have been rewarded for their skills and expertise. Based on the authors' in-depth research into the phenomenon of success at work, this book provides a positive human-strength based approach to success and offers a fresh viewpoint to the modern, demanding and hectic work life. Drawing from the theory of positive psychology and outlining new theoretical ideas including work motivation, career orientation, work characteristics, and positive states of work, success is described as a combination of multiple elements which include other areas of life. The book is illustrated throughout with case studies from employees, and it will ignite thoughts about what success at work is and can be, and how to recognize factors which enhance or hinder success in varying contexts. Considering a variety of data, this book will appeal to researchers and academics from the fields of work and organisational psychology, positive psychology, career counselling and coaching.