Whilst the topic is gathering significant interest, this is the first book to present a guide to coaching and playfulness. It has the ‘why didn’t I think of this’ factor: once said, it seems obvious but, until then, few people had thought of it. Written by two coaching practitioners, the book provides a practical and cohesive manual for coaches to incorporate playfulness into their praxes. Fully researched, and evidence provided to support the practice throughout.

This book focuses on the effect of leadership on organizational outcomes and summarizes the current research findings in the field. It addresses the need for inclusive and interpretive studies in the field in order to interpret leadership literature and suggest new pathways for further studies. Appropriately, a meta-analysis approach is used by the contributors to show the big picture to the researchers by analyzing and combining the findings from different independent studies. In particular, the editors compile various studies examining the relationship between the leadership and thirteen organizational outcomes separately. The philosophy behind this book is to direct future research and practices rather than addressing the limits of current studies.

This book gathers cutting-edge research and best practices relating to occupational risk and safety management, healthcare and ergonomics. It covers strategies for different industries, such as construction, chemical and healthcare. It emphasises challenges posed by automation, discusses solutions offered by technologies, and reports on case studies carried out in different countries. Chapters are based on selected contributions to the 18th International Symposium on Occupational Safety and Hygiene (SHO 2022), held on September 8-9, 2022, in Porto, Portugal. By reporting on different perspectives, such as the ones from managers, workers and OSH professionals, and covering timely issues, such as implications of telework ,issues related to gender inequality and applications of machine learning techniques in occupational health, this book offers extensive information and a source of inspiration to OSH researchers, practitioners and organizations operating in both local and global contexts.

This fascinating book shows how an understanding of the psychodynamics of the extended family, from parental relations to sibling rivalries, can provide insight into many of the key issues faced by organizations today. Covering topics such as change management, creativity, autonomous groups, leadership and democracy, it shows how deep-rooted family dynamics unconsciously frame the way we relate to each other in the workplace, and how they can have a profound influence on the broader trajectory of organizations. This book features: Examples on how to use the extended family as a framework for understanding organizational behaviour. A look beyond parental relationships to discuss sibling relationships as well. Examples to illustrate key topics of practical relevance to consultants and managers. Family Psychodynamics in Organizational Contexts is an important read for students and scholars of organizational psychology, organizational studies and psychodynamics, as well as consultants and coaches working in organizational contexts.

This book covers theory and practice of competency and incompetency training. 'Incompetency training' includes formal and informal instruction that consciously (purposively) or unconsciously imparts knowledge, attitudes, beliefs, and behavior (including procedures) that are useless, inaccurate, misleading, and/or will lower performance outcomes of the trainee versus no training or training using alternative training methods. This book offers an early workbench model of incompetency training theory which proposes that executives and associates in firms, academia, and government organizations consciously as well as unknowingly offer incompetency training in many contexts. The evidence so far has shown that increasing trainees' vigilance and ability to recognize exposure to incompetency-training may help trainees to decrease the effectiveness (impact) of exposures to incompetency training-advancing incompetency training theory and knowledge of incompetency training practice may be necessary conditions for remedying negative outcomes that follow from trainees receiving such training. The book uses a series of laboratory experiments to elicit on tools advocated in the literature as aids in increasing incompetency and/or competency, and provides a comprehensive review of the literature on (in)competency training.

This practical guide enables readers to recognize, assess, and defend against gray behaviors-attempts to persuade listeners using fallacious arguments. It provides valuable tools for communicating successfully in a wide variety of public and professional contexts. The book examines 20 wide-ranging logical fallacies, cognitive errors, and rhetorical devices that may take place in persuasive communication, and discusses how to assess and respond the behavior of a speaker who may be disingenuously attempting to manipulate the listener-or who may simply be mistaken. Drawing upon research and insights from communication, psychology, business management, and human resources, it considers fallacies in reasoning not just as abstract formulas, but as a feature of communication encounters such as negotiations, interviews, public debates, and personal conversations. Each form of fallacious reasoning is exemplified by dialogues in both professional settings (such as interviewing and personnel assessment), as well as everyday interactions in public discourse. The book then provides self-assessment tests to ensure the reader can evaluate the grey behavior in these encounters. This book provides research-based skills and insights that will benefit students and professionals in fields ranging from communication, politics, management, human resources, organizational psychology, journalism, and anyone else looking to develop critical interaction skills.

The structured 28-day mindfulness and contemplative journey presented in this book will help aspiring and current leaders to clarify their identities, and identify and reflect on their mental models to become more expansive leaders. The present moment demands new ways of being, doing, and relating with the world. To meet this moment, we need fresh, collective, inclusive, and interdependent models of leadership and new approaches to leadership development. This book goes beyond the 'McMindfulness' often seen in mindful leadership books, to offer a multi-faceted approach to develop a more interconnected sense of self and interdependence-centric mindsets needed for expansive leadership, through mindfulness practice. Through this practice, leaders can cultivate the ability to make deliberate choices using slow thinking and overcome any unconscious and implicit biases that are the result of fast-thinking processes. Anchored in insights from over ten years of teaching mindfulness-based leadership development courses, this book is an invitation to explore how to be a leader in an expansive, inclusive, robust, and resilient way. The reader will have an opportunity to define and refine their identity, uncover their personal mental models, and conclude by developing their own leadership philosophy. Leadership development professionals and teachers can adopt this for their students, coaching, and consulting clients.

This book reinvigorates the debate about the origins and development of police culture within our changing social, economic and political landscape. An in-depth analysis and appreciation of the police socialisation, identity and culture literature is combined with a comprehensive four-year longitudinal study of new recruits to a police force in England. The result offers new insights into the development of, and influences upon, new police recruits who refer to themselves as a "new breed" of police officer. Adding significantly to the police culture literature, this original and empirically based research also provides valuable insights into the challenges of modern policing in an age of austerity. Scholars of policing and criminal justice, as well as police officers themselves will find this compelling reading.

This analytical volume uses qualitative data, quantitative data, and direct employee experiences to aid understanding of why workplace bullying occurs in universities throughout the US. To address higher education workplace bullying, this text offers data-driven interventions for human resource staff and departments to effectively tackle this destructive phenomenon. Drawing on Hollis' first-hand research which is supported by findings from a 2019 Human Resources data collection, this text identifies populations which are most vulnerable to discrimination within academia. The data shows how human resource departments, executive leadership, and faculty might proactively intervene to prevent workplace bullying. Divided into two parts, the book offers empirical analysis of structural interventions for human resource efforts to combat workplace bullying in higher education. Second, the book puts forth solutions based on empirical findings for organizations and human resources to combat workplace aggression and civility which hurts higher education. Further, the author examines the specific effect of workplace harassment and cyberbullying on women of color, junior faculty, women, and the LGBTQ community. This text will benefit researchers, doctoral students, and conducting higher education research. Additionally, the book focusses on structural issues which interfere with multicultural education more broadly. Those interested in Human Resource Management, the sociology of education, and gender and sexuality studies and will also enjoy this volume.

This book is an exploration of intentional listening as an essential skill for coaches. It introduces the Head, Heart, and Hands Listening model as a vital tool to amplify effective listening in coaching practice. Accessible and applicable, the book explores the three listening modalities of Head, Heart, and Hands as active, though largely unconscious, lenses that inform the potency of our listening. Dakin-Neal argues that once coaches identify 'how' they listen, they can assist their clients in more targeted ways to positively impact their personal and professional lives. Chapters are divided into the three listening modalities, Head, Heart, and Hands, and are filled with case studies, stories, reflective questions and exercises from the author's experience to help coaches' strengthen their listening skills. The book also includes a comprehensive listening assessment for coaches to use in practice. This book is essential reading for coaches in practice and in training as well as organizational psychologists, HR professionals, and those working within corporations.

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company. The tools originate from different disciplines, such as management, design, digitisation or psychology - as only an interdisciplinary approach enables superior insights for initiating the right customer activities in today's highly competitive times. With this book, it is possible to look at customer experience systematically and derive your own strategy towards success. The following are the main contributions of this book: * Provides a clear step-by-step guide to create a customer experience-centric company * Introduces most impactful tools that managers can use to successfully complete every step of our framework * Guides managers through the process of creating a start-up, which is less about magically coming up with innovative business ideas, but rather about applying proven principles in a new context

- first book to describe coaching hospital care providers and teams; most everything else focuses only on general methods/techniques - should appeal to many professional coaching societies and associations

Chapters 1 and 6 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Introduction: An Overview of Advanced Technologies Applied to Training Design; R. Seidel. Advanced Authoring Tools: An Authoring System for Intelligent Training; D. Gregory, et al. Models and Analytical Methods for Training: Model of Psychological Impacts on Military Training in Simulation; R. Otte. Applications of Embedded Training: Technology Initiatives for Portability of Computer Based Instruction; D. Fletcher. Advances in Hardware Technology: DVI and System Integration; P. Noja. Advances in Cognitive Theory: Implications of Advances in Cognitive Science for Intelligence Tutoring Systems; A. Samarapungavan, et al. Applications of Expert Sytems: Evaluation Models for Expert Systems in Military Training; D.L. Baker, H. O'Neil, Jr. Training Databases for Advanced Training: A NATO Database on Advanced Technology to Aid Training Design; J.D. Fletcher, et al. 12 additional articles. Index.

Insecure temporary employment is growing in Europe, but we know little about how being in such jobs affects political preferences and behaviour. Combining insights from psychology, political science and labour market research, this book offers new theories and evidence on the political repercussions of temporary jobs.

With an emphasis on everyday life, this respected text offers a lively and perceptive account of the key theories and ideas which dominate the field of consumption and consumer culture. This third revised and expanded edition is a major update of the text of the second edition, adding new chapters on youth culture and consumption, retail psychology, gender and consumption, the globalization of food and FairTrade, and digital consumption and platform capitalism. Various theoretical perspectives - such as theories of practice, semiotics, to psychoanalysis - are used to illustrate concepts and trends in consumption, whilst a wide range of engaging and up-to-date case studies are employed throughout to provide historical context and illustrate forms of consumption. Written by an experienced teacher, the book offers an accessible and thought-provoking introduction to the concept of consumption for students in sociology, cultural studies, history, anthropology, and social psychology.

This book is part of the Human Centered Book Trilogy, the 2021 volumes of the Routledge Human Centered Management HCM Series. HCM books are pioneering transformation from the traditional humans-as-a-resource approach of the industrial past, to the humans at the center management and organizational paradigm of the 21st century. HCM is built on the talent and wellbeing of people in the workplace driving work engagement, quality standards, high performance and productivity to attain long-term organizational sustainability in the global VUCA (volatile, uncertain, complex, ambiguous) environment. This book was carefully crafted by recognized international human centered scholars from four continents. Models presented bridge persistent Soft Skills gaps in management and business and particularly between education and the workforce due to excessive testing and hard/technical skills. In contrast with hard skills, Soft Skills are transferable across jobs, industries and applicable to all dimensions of life. Soft Skills are the common language of empathy, collaboration, team building, resilience and agility transforming organizations. Human and social challenges cannot be solved only with hard skills. This is a "must read Soft Skills manual" for survival and success based on attributes all human beings possess but not everybody is optimizing to excel in life and work. This and its two complementary titles Human Centered Organizational Culture: Global Dimensions and Sensible Leadership: Human Centered, Insightful and Prudent are timely readings for leaders, managers, researchers, academics, practitioners, students and the general public responsible for organizations across industries and sectors pursuing quality standards, organizational transformation and sustainability.

In A Theory of Environmental Leadership, Mark Manolopoulos draws on his original model of leading outlined in his cutting-edge book Following Reason to derive and develop the first properly systematic model of eco-leadership. Suppose humanity's relation with the Earth may be described in terms of leadership "stages" or modalities: once upon a time, the Earth led or ruled humanity, and now we humans rule or lead the Earth. When the Earth led, the Earth flourished; now that humankind leads, the Earth flounders - ecological crises multiply and intensify. However, there might be a third stage or modality of leadership: humanity leading for the Earth, leading in a way that allows the world, including humans, to re-flourish. What would be the nature of this truly environmental form of leadership? A Theory of Environmental Leadership identifies and critically analyzes the two basic and incompatible positions associated with the way we construe and interact with the non-human: anthropocentrism (human supremacism) and ecocentrism (ecological egalitarianism). By rigorously analyzing and leveraging this polarity, this book outlines an innovative theory of eco-leadership together with some of its confronting-but-necessary measures. Expansive and incredibly timely, A Theory of Environmental Leadership is ideal for a range of audiences, from scholars and students of environmental leadership studies to activists and policymakers. The book's remarkable clarity and engaging character also makes it suitable for the general public.

Draws on internationally recognized Tavistock system * Builds on principles set out in related 'Introduction' * Contains contributions from leading thinkers and practitioners in a range of related disciplines

Man-Machine-Environment System Engineering: Proceedings of the 21st Conference on MMESE is the academic showcase of best research papers selected from more than 500 submissions each year. From this book reader will learn the best research topics and the latest development trend in MMESE design theory and other human-centered system application.MMESE focus mainly on the relationship between Man, Machine and Environment. It studies the optimum combination of man-machine-environment systems. In the system, the Man means the working people as the subject in the workplace (e.g. operator, decision-maker); the Machine means the general name of any object controlled by the Man (including tool, Machinery, Computer, system and technology), the Environment means the specially working conditions under which Man and Machine occupy together(e.g. temperature, noise, vibration, hazardous gases etc.). The three goals of the optimization of the system are safety, efficiency and economy.In 1981 with direct support from one of the greatest modern Chinese scientists, Qian Xuesen, Man-Machine-Environment System Engineering (MMESE), the integrated and advanced science research topic was established in China by Professor Shengzhao Long. In the letter to Shengzhao Long, in October 22nd, 1993, Qian Xuesen wrote: "You have created a very important modern science subject and technology in China!".

For the 50th Anniversary of the Academy of Marketing Science, the 2021 AMS Annual Conference and Marketing World Congress celebrates the history of marketing while also exploring its future. This includes research on possible new theory discoveries and findings that could lead to more efficient and impactful responses by marketers to the current multi-faceted global challenge array. The volume proposes that marketers strive to continue to offer value in a socially responsible way to the consumers within. Articles in this volume explore the influence of marketing innovations leveraged by the rising influence of artificial intelligence, virtual reality, mechanamorphics, a proliferation of data, changing economic power concentration, and a myriad of other factors. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy's flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

This book focuses on the aging workforce from the employment relationship perspective. This innovative book specifically focuses on how organizations can ensure their aging workers remain motivated, productive and healthy. In 15 chapters, several experts on this topic describe how organizations through effective human resource management can ensure that workers are able to continue working at higher age. In addition, this book discusses the role older workers themselves play in continuing work at higher age. To do this, the authors integrate research from different areas, such as literature on leadership, psychological contracts and diversity with literature on the aging workforce. Through this integration this book provides innovative ways for organizations and workers to maintain productivity, motivation and health. Aging Workers and the Employee-Employer Relationship summarizes the latest research on how employment relationships change with age and its implications for supporting the well-being, motivation and productivity of older workers. It identifies ways to improve how both companies and workers solve the problems they face. These include better designed employment practices and more adaptive job content and developmental opportunities for aging workers along with activities aging workers can engage to enhance their own job crafting, learning and employability.

This book concentrates on the last twenty years of research in the area of goal setting and performance at work. The editors and contributors believe goals affect action, and this volume has a lineup of international contributors who look at the recent theories and implications in this area for IO psychologists and human resource management academics and graduate students.

Information professionals are under constant stress. Libraries are ushering in sweeping changes that involve the closing of branches and reference desks, wholesale dumping of print, disappearing space, and employment of non-professional staff to fill what have traditionally been the roles of librarians. Increasing workloads, constant interruptions, ceaseless change, continual downsizing, budget cuts, repetitive work, and the pressures of public services have caused burnout in many information professionals.
Managing Burnout in the Workplace concentrates on the problem of burnout, what it is and how it differs from chronic stress, low morale, and depression. The book addresses burnout from psychological, legal, and human resources perspectives. Chapters also cover how burnout is defined, symptom recognition, managing and overcoming burnout, and how to avoid career derailment while coping with burnout.
Focuses on burnout in relation to information professionals and their workExplores how burnout is identified and diagnosed and how it is measured in the workplaceProvides an overview of interdisciplinary research on burnout, incorporating studies from various areas

This important new volume discusses the role of emotion, resilience, and well-being in many contexts of human life, including home, school, and workplace. Leading researchers and academicians from around the world and from various fields-such as health, education, information and technology, military, and manufacturing-explore the theoretical and practical implications of many studies in this area. They present new concepts, models, and knowledge for practical applications that address challenges to well-being. The volume also considers the roles of several other influencing factors, such as emotional intelligence, performance, productivity, and employee's health and happiness. The book's editors state that, "At this juncture of human and technological development, when artificial intelligence and automation are slowly taking over the world, holding on to the study of emotions, well-being, and resilience has become imperative, as these influence sustainable performances and growth by individuals as well as organizations."