In the Psychological Insights for Understanding COVID-19 series, international experts introduce important themes in psychological science that engage with people's unprecedented experience of the pandemic, drawing together chapters as they originally appeared before COVID-19 descended on the world. This timely and accessible book brings together a selection of chapters offering insights into issues surrounding work and the COVID-19 pandemic. Featuring content on topics such as health and wellbeing, work-family, flexible hours, organisational communication, talent management, recovery from work, employee engagement and flourishing, burnout, and organisational interventions, the book includes a specially written introduction contextualising the chapters in relation to the COVID-19 crisis. Reflecting on how psychological research is relevant during a significant global event, the introduction examines the potential future impact of the pandemic on the practice and study of psychology and our lives more generally. Featuring theory and research on key topics germane to the global pandemic, the Psychological Insights for Understanding COVID-19 series offers thought-provoking reading for professionals, students, academics and policy makers concerned with the psychological consequences of COVID-19 for individuals, families and society.

This comprehensive practitioner guide provides an accessible evidenced based approach aimed at those new to coaching and who may be undertaking coach training for a certificate in coaching or professional credentials or accreditation with the AC, ICF, EMCC, CMI or ILM. The book will also be useful for those who want to enhance their coaching skills. The Coaches Handbook is edited by Jonathan Passmore, an internationally respected expert and executive coach, with chapters from leading coaching practitioners from across the world. The book is divided into seven sections. Section one examines the nature of coaching, its boundaries, the business case for coaching and how organisations can build a coaching culture. Section two focuses on deepening our self-understanding and understanding our clients, the non-violent communications mindset and the coaching relationship. Section three focuses on the key skills needed for coaching including goal setting, powerful questions, active listening, using direct communications and the role of silence, emotions and challenge in coaching. Section four offers a range of coaching approaches including behavioural, person-centred, solution-focused, psychodynamic, neuroscience, narrative, positive psychology, out-door eco-coaching, team coaching, careers coaching and integrated coaching. Section five focuses on fundamental issues in coaching such as ethics and contracting and evaluation. Section six explores continuous professional development, reflection and the role of supervision, as well as how to establish your coaching business. The final section contains a host of coaching tools which practitioners can use to broaden their practice. Unique in its scope, this key text will be essential reading for coaches, academics and students of coaching. It is an important text for anyone seeking to understand the best practice approaches that can be applied to their coaching practice, including human resources, learning and development and management professionals, and executives in a coaching role.

Process safety management seeks to establish a multi-level system to assess, document, maintain, and inspect equipment and work practices integral in controlling highly toxic and/or reactive materials. In a highly engineered environment, any variance can set off a chain of events that increases the probability of a process safety incident as violent as an explosion. Human behavior is often the biggest source of this variance, but it can also be the biggest asset for process safety management. Process industries are looking to understand sources of behavioral variance and build better processes based on sound behavioral science. Because of this clear link between behavior and process safety performance, the behavior science community has been challenged to research the behavioral root causes leading to variation that threaten process safety; create and evaluate behavioral interventions to mitigate this variation; and identify the system factors that would influence the behaviors necessary to promote process safety. This book seeks to translate behavior analysis into practical systems that can help reduce human suffering from catastrophic process safety events. All of the chapters in this book were originally published in the Journal of Organizational Behavior Management.

Much research on policing focuses on individual officer decision making in the field, but officers are positioned within organizations. Organizational characteristics, including structures, policies, management, training, culture, traditions, and the environmental context affect individual officer behavior and attitudes. Recent high-profile controversies surrounding policing have generated interest in examining what factors may have led to current crises. In this book, contributors discuss how police department priorities are made; how departments respond to sexual assault complaints; how forensic scientists deal with job stress and satisfaction; how police use gun crime incident reviews for problem solving and information sharing; how police officers view the use of body-worn cameras given their perceptions of organizational justice; and how officers view their work culture. The purpose of this book is to give policy makers and scholars some guidance on the interplay between the individual and the organization. By understanding this dynamic, police administrators should be able to better devise reform efforts. This book was originally published as a special issue of the Journal of Crime and Justice.

As one of the first academic monographs on Keith Haring, this book uses the Pop Shop, a previously overlooked enterprise, and artist merchandising as tools to reconsider the significance and legacy of Haring's career as a whole. Haring developed an alternative approach to both the marketing and the social efficacy of art: he controlled the sales and distribution of his merchandise, while also promulgating his belief in accessibility and community activism. He proved that mass-produced objects can be used strategically to form a community and create social change. Furthermore, looking beyond the 1980s, into the 1990s and 2000s, Haring and his shop prefigured artists' emerging, self-aware involvement with the mass media, and the art world's growing dependence on marketing and commercialism. The book will be of interest to scholars or students studying art history, consumer culture, cultural studies, media studies, or market studies, as well as anyone with a curiosity about Haring and his work, the 1980s art scene in New York, the East Village, street art, art activism, and art merchandising.

In Psychology and Human Performance in Space Programs: Research at the Frontier, leading space researchers from multiple fields of expertise summarize the recent growth of knowledge, the resulting tools and techniques, and the research still needed to protect humans in space. Making use of cutting-edge research and development related to composing, training, and supporting astronaut crews who will live and work together for future missions to Mars, this book examines the current practices of leaders in the field both at NASA and in academia. Presenting astronaut data alongside data from analogous extreme environments such as mission simulation habitats, this volume helpfully contrasts and compares to examine the lessons that can be learned from other approaches. Using the context of current International Space Station missions, the book discusses the influence of human factors and physiological health on individual and team job performance and social cohesion. With an overview of the physical and psychological hazards of space, and the challenges posed by conducting space-related applied psychology research, this volume uses the context of a long-duration Mars mission as a lens through which to discuss adaptation and resilience, technical and team training, technological advances related to working and living in space, and human interaction with onboard systems. Additionally, the book includes an essay from retired astronaut Clay Anderson on his experiences in space and thoughts on future missions to the moon and Mars. This first of two volumes will be of interest to professionals in the field of human factors and psychology at work, as well as academics examining human performance in extreme environments and aerospace.

How can coaches maximise the effectiveness of their practice? What can research tell us about how and why coaching 'works'? How can we use the evidence base to enable others to reach their full potential? Coaching with Research in Mind brings together cutting-edge research in coaching and psychology, accessibly summarises the findings, and provides a clear and specific breakdown of what research tells us coaches and leaders should be doing and why. Rebecca J. Jones provides practitioners with the information and guidance they need to apply research in their practice, explaining how coaches can understand coachee characteristics, how they impact the coaching process and how coaches should adapt their practice to accommodate them. The book explains how to identify which principles of the coaching process influence effectiveness and tailor practice to maximise their impact. Jones also explores the impact of environmental factors and assesses how their influence can be limited. Coaching with Research in Mind will be essential reading for both new and experienced coaches looking to enhance the effectiveness and impact of their coaching, and for managers, leaders and L&D procurers who utilise coaching as a leadership style.

Feedback is an incredibly valuable source of information - it enables us to be more self-aware and understand what we are doing well, and it tells us what we could be doing differently, more of, or less of to improve our performance and achieve our goals. Feedback Fundamentals and Evidence-Based Best Practices: Give It, Ask for It, Use It provides an essential overview of feedback fundamentals, what gets in the way of effective feedback exchanges, and the impact of technology on feedback interactions. The value of feedback is often unrealized because people dread giving it, dread receiving it, and may not know what to do with it once they get it. Feedback Fundamentals and Evidence-Based Best Practices balances research, testimonials, and practical tools to provide readers with a thorough understanding of feedback exchanges. Critical findings from decades of research in psychology, business, and other disciplines are distilled into tools and strategies that readers can easily adopt in their own lives, regardless of who they are or what they do. Throughout the book are a wealth of examples from a variety of people and situations, both within and outside traditional work contexts. Feedback Fundamentals and Evidence-Based Best Practices: Give It, Ask for It, Use It is a crucial resource for professionals, leaders, and anyone of any industry or stage in life looking to give better feedback, proactively ask for feedback, gracefully receive feedback, and put that feedback to use.

By blending the real-world insights of business executive Al Bolea with tested research findings provided by leadership scholar Leanne Atwater, Becoming a Leader: Nine Elements of Leadership Mastery effectively bridges theory and practice to outline powerful leadership behaviors and teach readers how to become a leader. Based on Bolea's original "J-Curve" model of leadership, this approachable guide identifies and describes nine essential elements for leadership mastery, including skills such as setting direction, creating key processes, and nurturing behaviors. Each chapter pairs concrete narratives with succinct research synopses to show how to expand the potential of people and organizations. This unique, experiential text engages readers with self-reflection and self-assessment exercises to encourage their development as future leaders. Becoming a Leader: Nine Elements of Leadership Mastery is a must-have resource for practicing managers, consultants, and practitioners, as well as being applicable to graduate and undergraduate courses on leadership.

The Aging Consumer: Perspectives from Psychology and Marketing, 2nd edition takes stock of what is known around age and consumer behavior, identifies gaps and open questions within the research, and outlines an agenda for future research. There has been little systematic research done with respect to the most basic questions related to age and consumer behavior, such as whether older adults versus young and middle-age adults respond to marketing activities including pricing, promotions, product design, and distribution. Written by experts, The Aging Consumer compiles research on a broad range of topics on consumer marketing, from an individual to a societal level of analysis. This second edition provides new versions of chapters contained in the 2010 volume that have been updated to reflect the latest psychological and marketing research and thinking. Included also are ten new chapters which cover exciting new ground, such as changes in metacognition in older adults, motivated cognition of the aging consumer, and a global perspective on aging and the economy across cultures. This updated volume is beneficial for researchers and practitioners in marketing, consumer behavior, and advertising. Additionally, The Aging Consumer, 2nd edition will appeal to professionals in other fields such as psychology, decision sciences, gerontology and gerontological social work, and those who are concerned with normal human aging and its implications for the everyday behavior of older individuals. It will also be of interest to those in fields concerned with the societal implications of an aging population, such as economics, policy, and law.

This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various "assistance-related" professional groups, as well as individuals whose work is related to contact with demanding clients. It offers concepts and research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and clients. The book provides a detailed analysis of various aspects of emotional burden at work. It includes a description of studies carried out in 5 different professional groups that were exposed to emotional burden during emotional work and emotional labour. The book discusses the application of known and international diagnostic methods and provides an intercultural comparison. The current diagnosis of stress and burnout, as well as physical and mental health of individuals performing emotional work will be covered, as well as offering practical solutions on assistance for individuals based on the diagnosis of their health. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book's top audience.

O'Brien and O'Brien and their collection of international contributors introduce the historical and current theory and practice of Corporate Analytical Psychology. Uniquely and practically bringing Jungian ideas to the corporate world, the chapters discuss the increasing need for ethical corporations in the context of individuation and moral hazard, demonstrate how to manage and define complexes that inhibit creativity and productivity, and shows practitioners how to recognise and connect with symbols as an active and living manifestation of the personal and collective psyche. The book is illustrated with practical examples and case studies encountered by the authors during their 30 years of experience consulting the world's leading companies and institutions.

In Psychology and Human Performance in Space Programs: Extreme Application, operations experts from multiple space agencies, with support from spaceflight researchers, outline existing and proposed operations for selecting, training, and supporting space crews who currently live and work on the International Space Station, and who are preparing for future missions to the moon and Mars. Highlighting applied psychology in spaceflight whilst acknowledging real-world complexities that occur when integrating across an international, multi-agency collective, this volume provides both historical and current perspectives toward spaceflight operations, with expert contributions from NASA and international partners such as the Japanese Space Agency, Russian space researchers, and the Canadian Space Agency. Helpfully outlining the progress that has been made so far, this book includes topics such as the selection and hiring of astronauts, the process of training a crew for a mission to Mars, and workload and mission planning. Discussing operational psychology in space and on the ground, this book looks to the future of research and operational needs for future missions to Mars, with an essay from astronaut Dr. Don Pettit on his experiences in space and how the Mars mission will challenge us in new ways. This second of two volumes will be of interest to professionals in the field of human factors and psychology in extreme environments.

This volume applies the insight and methods of career construction theory to explore how autobiographical writing is used in different professional careers, from fiction and journalism to education and medicine. It draws attention to the fact that a career is a particular kind of artefact with distinctive properties and features that can be analysed and compared, and puts forward a new theory of the relationship between narrative methodology and the vocation of writing. Career construction theory emerged in the late twentieth century, when changes to the patterns of our working lives caused large numbers of people to seek new forms of vocational guidance to navigate those changes. It employs a narrative paradigm in which periods of uncertainty are treated as experiences akin to 'writer's block', experiences which can be overcome first by imagining new character arcs, then by narrating them and finally by performing them. By encouraging clients to see their careers as stories of which they are both the metaphorical authors and the main protagonists, career construction counsellors enable them to envisage the next chapter in those stories. But despite the authorial metaphor, career construction theory has not been widely applied to analysis of professional careers in writing. The chapters in this volume remedy that gap and in various ways apply the insights of career construction theory to analyse the relationship between writing and professional life in diverse careers where writing is used. The chapters in this book were originally published in the journal Life Writing.

This innovative text bridges media theory, psychology, and interpersonal communication by describing how our relationships with media emulate the relationships we develop with friends and romantic partners through their ability to replicate intimacy, regularity, and reciprocity. In research-rich, conversational chapters, the author applies psychological principles to understand how nine influential media technologies-theatrical film, recorded music, consumer market cameras, radio, network and cable television, tape cassettes, video gaming, and dial-up internet service providers-irreversibly changed the communication environment, culture, and psychological expectations that we then apply to future media technologies. With special attention to mediums absent from the traditional literature, including recorded music, cable television, and magnetic tape, this book encourages readers to critically reflect on their own past relationships with media and consider the present environment and the future of media given their own personal habits. 20th Century Media and the American Psyche is ideal for media studies, communication, and psychology students, scholars, and industry professionals, as well as anyone interested in a greater understanding of the psychological significance of media technology, usage, and adoption across the past 150 years.

Based on the philosophy of Personal Construct Psychology (PCP), constructivist coaching is interested in how people interpret their own lives and how they 'construct' their sense of reality within their social world. Relationships, social context, individual thought processes, identity, and active learning are all fundamental aspects of this approach. Using a range of methods and practical applications, these expert authors bring constructivist coaching to life for the first time, enabling the reader to quickly grasp both the meaning of the approach and how to apply it. The aim is to work flexibly with your coachees, allowing them to lead the coaching process to unlock what they did not know or realise about themselves and reach greater self-understanding and self-acceptance, and to enable them to engage in meaningful change. With a wide range of examples offered, the methods covered in the book can be used flexibly across contexts, as either a holistic coaching philosophy or an extension to your existing coaching tools. Constructivist Coaching is an invaluable practical guide for coaches, managers and occupational psychologists, along with anyone else who is involved in supporting the personal development and learning of others.

This book offers an extensive look into the ways living through the COVID-19 pandemic has deepened our understanding of the crises people experience in their relationships with work. Leading experts explore burnout as an occupational phenomenon that arises through mismatches between workplace and individuals on the day-to-day patterns in work life. By disrupting where, when, and how people worked, pandemic measures upset the delicate balances in place regarding core areas of work life. Chapters examine the profound implications of social distancing on the quality and frequency of social encounters among colleagues, with management, and with clientele. The book covers a variety of occupational groups such as those in the healthcare and education sectors, and demonstrates the advantages and strains that come with working from home. The authors also consider the broader social context of working through the pandemic regarding risks and rewards for essential workers. By focusing on changes in organisational structures, policies, and practices, this book looks at effective ways forward in both recovering from this pandemic and preparing for further workplace disruptions. A wide audience of students and researchers in psychology, management, business, healthcare, and social sciences, as well as policy makers in government and professional organisations, will benefit from this detailed insight into the ways COVID-19 has affected contemporary work attitudes and practices.

Offers a simple and collaborative method for identifying potential problems that can be used by professionals working in the field of education, human resources, and security Discusses real-life case studies that illustrate the potential effectiveness of behavioral analysis techniques in predicting and preventing problems Offers a novel approach to school and workplace violence that can be implemented and expanded upon by practitioners and academics

This volume advances a comprehensive transdisciplinary approach to the affective lives of institutions - theoretical, conceptual, empirical, and critical. With this approach, the volume foregrounds the role of affect in sustaining as well as transforming institutional arrangements that are deeply problematic. As part of its analysis, this book develops a novel understanding of institutional affect. It explores how institutions produce, frame, and condition affective dynamics and emotional repertoires, in ways that engender conformance or resistance to institutional requirements. This collection of works will be important for scholars and students of interdisciplinary affect and emotion studies from a wide range of disciplines, including social sciences, cultural studies, social and cultural anthropology, organizational and institution studies, media studies, social philosophy, aesthetics, and critical theory.

Want to know how your executive clients feel during coaching? This book is a practical guide for any coach and coach trainer who wants to hear the voices of leaders as they convey what is valuable to them when moving into a new role. This book provides a framework for practising coaches who want to understand the impact of coaching on leaders as they transition. The framework is grounded in research that reflects the practice and real-life experiences of several leaders. This book also provides insight to leaders, where specific topics may resonate as they reflect on the progress of their own transition. "In today's dynamic, ever-changing and uncertain environment, this book blends academic and practical insights to explore how coaching can support transitions to leadership roles." Dr. David McGuire, Reader in Human Resource Development, Glasgow Caledonian University, Scotland "This book provides very relevant, usable advice and examples well-suited to practitioner-level coaches and to those training them." Stephen Murphy, VP Development, EMCC Global "Mary Valette Devine and Inge Nieuwstraten have provided an engaging new take on one of the central topics leaders bring to coaching conversations: 'transitions'." Prof Jonathan Passmore, Professor of Coaching & Behavioural Change, Executive Director Henley Centre for Coaching, Henley Business School, UK "Leadership Transition Coaching is a timely and valuable contribution to the literature on leadership, particularly for those navigating the challenges of changing leadership roles. A key strength of this book is the seamless blend of an evidence base from existing and original research with a focus on practical advice for leaders and coaches." Professor Carol Linehan, School of Applied Psychology, University College Cork Mary Valette Devine is an HR Consultant, Executive Coach and Mentor. She is Fellow of the Chartered Institute of Personnel and Development (CIPD), a member of the Coaching Psychology Special Interest Group at the Psychological Society of Ireland (PSI) and a member of the EMCC. Inge Nieuwstraten divides her time between being a College Lecturer at the School of Psychology, University College Cork, Ireland, and being a Practicing Psychologist and Psychotherapist (private practice and on a primary care team).

This book offers a comprehensive overview of the challenges that marketing faces in understanding, managing and measuring the dynamics of modern consumer behaviours and successfully managing the customer experience. The reader will gain a deeper knowledge of the approaches to consumer behaviour and learn about the theoretical and empirical challenges of studying customer experience management. It also considers the post-modern consumer, which requires a move beyond the purely rationalist perspective of traditional marketing and provides methodological support for firms and scholars who wish to measure cognitive, emotional and behavioural consumer reactions. More specifically, it explores the changes in consumer behaviours, the limitations of traditional measurement approaches and the importance of capturing small insights with neuromarketing metrics, with a chapter contributed by a leading expert. A new three-point perspective on consumer behaviours is set out that combines behaviour (what people do) with the declared (what people say) and the perceived (what people feel). This approach acknowledges the complexity of consumer behaviours and the methodological bias derived from the use of the traditional techniques (principally the survey) or from big data. Only a holistic perspective can capture the heterogeneous nature of consumer behaviour. The book thereby takes up the theoretical debate about the definition, management and measurement of customer behaviour. It also examines measurement methodologies, an area that has received little attention elsewhere. Besides addressing the scientific community in the field, the book will also be a valuable practical resource for marketing managers, entrepreneurs and consultants who want to implement innovative strategies to manage the customer experience.

By blending the real-world insights of business executive Al Bolea with tested research findings provided by leadership scholar Leanne Atwater, Becoming a Leader: Nine Elements of Leadership Mastery effectively bridges theory and practice to outline powerful leadership behaviors and teach readers how to become a leader. Based on Bolea's original "J-Curve" model of leadership, this approachable guide identifies and describes nine essential elements for leadership mastery, including skills such as setting direction, creating key processes, and nurturing behaviors. Each chapter pairs concrete narratives with succinct research synopses to show how to expand the potential of people and organizations. This unique, experiential text engages readers with self-reflection and self-assessment exercises to encourage their development as future leaders. Becoming a Leader: Nine Elements of Leadership Mastery is a must-have resource for practicing managers, consultants, and practitioners, as well as being applicable to graduate and undergraduate courses on leadership.

This volume offers a holistic, empirically grounded examination of the factors which influence educational leaders' ethical judgments in their day-to-day work in schools. Drawing on a range of quantitative studies, the text utilizes organizational psychology to explore multiple ethical paradigms. It considers social aspects including ethnicity, gender, hegemony-minority relations, and leadership styles which influence and drive ethical judgment patterns employed by educators and principals. The book ultimately demonstrates the Ethical Perspectives Instrument (EPI) as an effective tool for the assessment of various ethical viewpoints and their interactions, suitable for application to diverse cultures and socio-educational circumstances. An important study of the leaders' ethics and preparation in handling marginalized populations, this book will be valuable for academics, researchers, and graduate students working in the fields of educational leadership, organizational psychology, and the sociology of education.

In many professions daily work life has become unthinkable without the use of a computer with access to the Internet. As technological innovations progress rapidly and new applications of interactional media are invented, organizational behaviour continues to change.

The central theme of this book is how new media affect organizational behavior and employee well-being. A variety of topics are considered:

• applications of new media in both personnel psychology and organizational psychology
• tools to improve selection and assessment
• issues arising in the context of training, learning and career development
• the use of online games for education and recreation
• the impact of mobile devices on organizational life
• the implications of new forms of collaboration by means of virtual teams.

The research documented in this volume consists of high quality, quantitative studies illustrated by lively practical examples. The combination of science and practice ensures that new insights supported by empirical studies are translated into practical implications. The book will be essential reading for researchers and students in organizational psychology and related disciplines.

Workplace Wellbeing - A Relational Approach presents the most important, insightful and up-to-date academic thinking and research related to flourishing at work. It also describes the transformative humanistic skills, values, and attributes ordinarily adopted by counsellors and psychotherapists alike, and shows how they may be transferred from a therapeutic setting to the workplace. Integrating ideas and strategies from counselling and psychotherapy, the book gathers together a wealth of accessible, interactive exercises and resources to help develop the skills and personal awareness to thrive in organisations. Workplace Wellbeing - A Relational Approach examines how we can create an emotionally healthy workplace for all of us. It will prove useful for counsellors and psychotherapists alike, whether in training or practice in an organisational setting. More importantly, however, it is designed to be of value to the non-specialist, particularly those working in business, education, healthcare, human resources, occupational health, and organisational psychology.