The rise of suicide and burnout among physicians has brought a new disease to the healthcare provider, which we previously thought only affected the soldier: moral distress syndrome, second only to moral injury. In this book we introduce the concept of moral distress syndrome, which includes any or all of the following: depression, PTSD, risk of suicide, divorce, emotional detachment, and the inability to build healthy relationships and empathy. While veterans can report to veteran hospitals for treatment, the physician cannot find treatment or support without fear of losing their license, their hospital privileges, and their job. Therefore, they are stuck dealing with the issue themselves, along with their family or their circle of friends. To raise decisive awareness of the problems related to moral distress, we wrote this book. This book is designed around physicians talking to other physicians about their moral distresses in a safe space. It brings all the aspects of the moral distress syndrome in a format familiar to the physician: grand rounds with a magistral lecture, where the audience asks the question and directly participates on the subject. The reader will feel like part of the audience and may want to ask their own questions as the book progresses. The format of the book is divided into three parts. In the first part, the research, data, and a crude number of problems are given: moral distress syndrome, PTSD, burnout, suicide, divorce rates, emotional detachment, legal distress syndrome, physicians leaving medicine, and the feeling of being a hamster in a wheel. In the second part, we embellish on real life experiences of physicians to highlight the pain and depth of the moral distress they feel. We share stories around the character-their family, love life, divorce, etc.-to show the individual person behind the doctor. In the third part, we focus on society and physician suffering and the birth of moral distress. This part focuses on the physician's empathy as a way to point out his problems, weaknesses, and issues, and find possible solutions for him and other physicians facing the same issues. At the end of the third part, we discuss how it is the responsibility of physicians, patients, and society as a whole to heal in the face of moral injury, as recommended by the American Medical Association. We finish with the search for good friends and safe spaces, the cornerstones for the healing process. Structure of the Chapters. To make it easier to follow the material, at the beginning of each chapter we outline the points discussed, as a speaker outlines the material, summarizing it in the first slide of each topic. We hope that this way the readers can focus on the issues quickly throughout the book. This book is formatted as a business novel and therefore the characters and situations are drawn from liberally. As well as reading like a novel, the reader can read each chapter separately and still understand the points.

This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement. It focusses on how the works of stalwarts such as Daniel Kahneman, Richard Thaler, Mihaly Csikszentmihalyi and many others can be used to build an organization that is known for quality products and flawless service delivery. The application of psychology and behavioural economics is still new to quality improvement, and in this book, Debashis Sarkar shares 25 lessons, featuring specific examples based on real life, that show how their application can increase the effectiveness of outcomes. Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics is ideal for business improvement professionals of all hierarchies and across different functional areas and industries seeking to understand the potential of psychology and behavioural economics and their applications, as well as in training and executive development programmes and for scholars of operations management, quality management, and engineering.

Changing the workplace to help prevent stress is much more cost effective in the long term than treating employees for the effects of stress. But to date, there has been little guidance for employers who wish to implement such programmes. This text has gathered together examples of best practice in the workplace across a range of EU countries and organizations. It explores the costs and benefits of stress prevention for workers and organizations and includes case studies, evaluations and reviews. It should be of value to occupational psychologists, consultants and managers across a wide range of work settings.

When it comes to digital innovation, much research has been done with regard to the optimization of teams, but little attention has been given to leadership structures. This book presents a comprehensive research background on innovation leadership and its evolution over the years, examining how it has been shown to reflect the thinking needed today for organizations to succeed. This timely book proposes a refreshing and contemporary perspective on leadership that aims to address many of the challenges that leaders in digital innovation are faced with every day. With insights and experiences from other digital innovation leaders, as well as an auto-ethnographical case study, it will be of value to researchers, academics, practitioners, and students with an interest in leadership, innovation management, digital innovation, organization studies, and organizational psychology. Additional Information can be found at https://www.caterinamaniscalco.com/

How can coaches maximise the effectiveness of their practice? What can research tell us about how and why coaching 'works'? How can we use the evidence base to enable others to reach their full potential? Coaching with Research in Mind brings together cutting-edge research in coaching and psychology, accessibly summarises the findings, and provides a clear and specific breakdown of what research tells us coaches and leaders should be doing and why. Rebecca J. Jones provides practitioners with the information and guidance they need to apply research in their practice, explaining how coaches can understand coachee characteristics, how they impact the coaching process and how coaches should adapt their practice to accommodate them. The book explains how to identify which principles of the coaching process influence effectiveness and tailor practice to maximise their impact. Jones also explores the impact of environmental factors and assesses how their influence can be limited. Coaching with Research in Mind will be essential reading for both new and experienced coaches looking to enhance the effectiveness and impact of their coaching, and for managers, leaders and L&D procurers who utilise coaching as a leadership style.

Personnel Psychology (or Human Resource Management) examines individual differences and their consequences for the organization. Attention is paid to choice processes, abilities and capabilities, needs and need fulfilment, commitment, selection methods, career development, appraisal and training. The focus of personnel psychology is the satisfactory relationship between the employee and the organization, and takes in all the elements influencing this relationship ranging from the traditional area of personnel selection to recent considerations, such as conflict between client demands and government regulations, restriction of output, job evaluation practices, and industrial unrest.

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Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them. Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace. Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotions, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place. This, in turn influences the causes, expressions, and consequences of emotions in the workplace. With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion. HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool. Contributors include: N.M. Ashkanasy, R.A. Baron, S. Connelly, M. Dasborough, C.D. Fisher, D. Geddes, P. Harvey, M.L.A. Hayward, P.J. Jordan, S. Kiffin-Petersen, H.C. Lench, D. Lindebaum, K.E. Moura, K.A. Perez, R.H. Smith, R.K. Smith, P.N. Stearns, A.C. Troth, M.R. Turner, K.L. Tyran, T.S.H. Wingenbach

Working from Your Core describes ten different models of human behavior and organizational culture. Its power lies in the fact that these models are "archetypes"_universally recognized patterns, models of behavior that are inherent in the human psyche. They are core to who we are. It shows how to cope with workplace challenges by calling upon our most heroic, noble selves.
Working from Your Core shows why personal transformation is a prerequisite to success and how to use the heroes archetypes to achieve success.

. Thoroughly tested, solid conceptual bases
. A tangible way to measure and work with theory
. Prudent combination of business experience and psychology

Translating traditional coaching methods and competencies for use in the online world, this informative and timely guide shows coaches how to transform their face-to-face practice into one that utilises technological means of communication with clients, mentors, and everyone else associated with their practice. The book offers up-to-the-minute practical and ethical information from two world-expert coaches, leaning on their combined 50 years of experience and study. It covers the practice of online coaching via email, chat, audio/telephone and video methods, as well as the ethics of online coaching (including an ethical framework), case material, supervision, mentoring and training, and a look into the future of the coaching profession in light of technological developments and the culture of cyberspace. Whether you are a coach-in-training or established Coaching Master, this book is an accessible and invaluable tool for taking and maintaining your coaching services online.

New edition includes additional pedagogical features following popular demand, including more real life case studies, reflective questions and implications for practice in each chapter Thoroughly revised and updated throughout, including a wealth of emerging and contemporary topics Includes a set of PowerPoint slides and a set of usful links to save instructors time Weaves together the individual and organizational perspectives on career development Links theory to application Makes literatures typically published in psychology, sociology, and HRM available to HRD majors Discusses career development among diverse populations to include underrepresented groups, women, and older employees Creates awareness of an area of practice within HRD that has been claimed to be a core aspect of the field but has, in reality, received far less attention than other areas, such as training and organizational development

This collection of brief essays by thought-leaders, scholars, activists, psychologists, and social scientists imagines new workplace structures and policies that promote decent and fair work for all members of society, especially those who are most vulnerable. The world of work has been deteriorating for decades and the very institution of work needs to be systematically understood, critiqued, reimagined, and rebuilt. This book offers thoughtful suggestions for new work arrangements, individual strategies for enhancing one's work life, and recommendations for innovative systemic and institutional reforms. The collection offers critical analyses in conjunction with constructive solutions on rebuilding work, providing direction and context for ongoing debates and policy discussions about work. The book will be of interest to activists, policy makers, management and leaders, scholars, professionals, students, and general readers interested work-based reform efforts and social change.

The dramatic effects of downsizing, mergers, and reengineering have created a climate of fear in the workplace, fears that generally go unacknowledged. The Alchemy of Fear teaches us how to accept our emotions in order to become empowered and to take back our power over these fears. Our emotions are rich with information which could make our organizations run effectively, while freeing creativity, energy, and joy into our workplaces.The Alchemy of Fear is a handbook for action. Drawn from the author's extensive experience, it examines workplace fear, what emotional competence looks like at work, how we handle fears at work, and the love and energy that result when we do these things. Nothing improves a group's effectiveness or their spirit more quickly than changing the relationship members have with fear. Kay Gilley brings nearly 30 years experience working in general and human resource management to her current work as a leadership and organizational development consultant, specializing in guiding the development of leaders and what she calls "intentional organizations."

While stress and fatigue are often dealt with in other books on aviation performance and human factors, these realities of human vulnerability are now increasingly seen as central to the effective conduct of flight operations. Flight Stress provides a comprehensive treatment and a better understanding of stress and fatigue as they relate to aviation. It clarifies and distinguishes the concepts of stress and fatigue as they apply to flight, and expounds sufficient theory to provide a principled basis for the consideration and amelioration of stress effects in aviation. The authors examine what is known of the effects of stress from both laboratory and operational studies and detail the aspects of this knowledge to which aviation professionals should pay most attention. They go on to discuss the implications of stress and fatigue for performance in a range of aviation contexts, from air traffic control to aerial combat. Physiological, cognitive and medical sequel are explored. The book locates aviation related work, in its broader research context, critically reviewing and illustrating the work, with examples from accident and incident reports. It is substantive but accessible, since it both sets out the research base and provides plenty of 'real world' examples to leaven and illustrate the narrative. It thus provides an authoritative handbook for aviation professionals and a comprehensive source book and reference work for researchers. The readership includes aviation professionals and researchers, including medical personnel and registered Aviation Medical Examiners; psychologists and Human Factors specialists; training captains, senior pilots and engineers; air traffic controllers, dispatchers and operations staff.

Humans have always been caregivers. Yet caregiving for children, the sick, and the elderly is shockingly undervalued and underaccommodated. Given how little value is placed on caregiving, the work-life movement has been stalled for decades, stuck on women and their children like a skipping record. There are more women in the workforce, but not significantly more in the top leadership positions. Most importantly, many women- and increasingly some men-experience their efforts to have careers and care for dependents as a battle against themselves or their own wellbeing. Most of this conversation is centered on helping mothers succeed in the workplace, with little attention to how we think about caregiving more broadly. Commonly construed as a duty, obligation, or responsibility, caregiving is, for many people, something very different: a goal, a desire, an ambition. Society's failure to acknowledge caregiving as an ambition on par with career aspirations has created real consequences, including a troubling lack of caregiving for each other, stubborn gender gaps in leadership, and widespread dissatisfaction with life. This evidence-based, reflective, and practical book on caregiving ambition pushes beyond the "mommy wars" that divide women, and increasingly men, by how they care, uniting them instead on why and how much they care. Through firsthand quantitative and qualitative empirical research, plus a wealth of research reviewed, the authors bring together psychological theories and cutting-edge management research to illuminate how ignoring caregiving as an ambition perpetuates the status quo. This book shows the path forward: an honest discussion about caregiving ambition will make our individual and collective lives more humane, caring, and productive.

These books grew out of the perception that a number of important conceptual and theoretical advances in research on small group behavior had developed in recent years, but were scattered in rather fragmentary fashion across a diverse literature. Thus, it seemed useful to encourage the formulation of summary accounts. A conference was held in Hamburg with the aim of not only encouraging such developments, but also encouraging the integration of theoretical approaches where possible. These two volumes are the result.
Current research on small groups falls roughly into two moderately broad categories, and this classification is reflected in the two books. Volume I addresses theoretical problems associated with the consensual action of task-oriented small groups, whereas Volume II focuses on interpersonal relations and social processes within such groups. The two volumes differ somewhat in that the conceptual work of Volume I tends to address rather strictly defined problems of consensual action, some approaches tending to the axiomatic, whereas the conceptual work described in Volume II is generally less formal and rather general in focus. However, both volumes represent current conceptual work in small group research and can claim to have achieved the original purpose of up-to-date conceptual summaries of progress on new theoretical work.

Many, if not most, of one's important decisions are made in the context of one's work. However, because workplace decisions cover such a broad range of issues, it often is difficult to detect underlying commonalities in how they are made, and in how things go wrong when they do go wrong. As a result, there are nearly as many different descriptions of workplace decisions as there are decisions themselves. In this volume, the best features of these diverse descriptions are unified in a new, intuitively compelling view of decision making called "Image Theory." The result is a clear picture of real-life, day-to-day workplace decision making that allows us to think constructively about how such decisions are made and about how to improve them when improvement is necessary.

A practical guide to the essentials of organisational change which makes complex concepts accessible to managers, consultants, human resources professionals and others. Includes a directory of further sources of information and assistance.

Written by experienced coaching supervisors, this book offers a kaleidoscope of wisdom drawn from a complex professional field. Theoretical concepts, practitioner research, models and techniques are brought alive here through the lived experience of the authors. As coaching supervisors continue to develop their practice, those wishing to extend their skills into group work step into a new context which stretches and strengthens their own learning, as well as that of supervisees, in this mutual, intentional learning environment. Coaching supervisors are encouraged to begin with the inner journey, developing their own knowledge as each chapter offers a new perspective, enabling readers to gain a philosophical understanding of the process, which will guide them on their journey through the unpredictable terrain of group work. Coaches, mentors and other practitioners looking for a Supervision Group experience will gain insights into the range of opportunities available, opening myriad possibilities for furthering personal and professional learning.

This collection of original papers by scholars who closely analyze the talk of the clinic features studies that were conceived with the aim of contributing to clinical practitioners' insight about how their talk works. No previous communication text has attempted to take such a practitioner-sensitive posture with its research presentations. Each chapter focuses on one or more performances that clinical practitioners -- in consort with their clients or colleagues -- must achieve with some regularity. These speech acts are consequential for effective practice and sometimes present themselves as problematic.
Rather than calling for research to be simplified or reoriented in order for practitioners to understand it, these authors interpret state-of-the-art descriptive analysis for its practical import for clinicians. Each contributor delves deeply into clinical practice and its wisdom; therefore, each is positioned to identify alternative clinical practices and techniques and to appreciate practitioners' means of performing effectively. When reflective practitioners encounter these new pieces of work, productive alterations in how their work is done can be stimulated. By reading this work, reflective practitioners will now have new ways of considering their talk and new possibilities for speaking effectively.
The volume is uniquely constructed so as to engage in dialogue with these reflective practitioners as they struggle to articulate their work. A practical wisdom-as-research trend has recently emerged in the clinical fields stimulating these practitioners to explore new and more informative ways -- communication and literary theory, ethnography, and discourse analysis -- to express what they do in clinics and hospitals. With the studies presented in this book, the editors build upon this dialectical process between practitioner and researcher, thus helping this productive conversation to continue.

Bringing together renowned scholars, this handbook contains innovative current empirical and theoretical research in the area of job stress. The workplace is one of the major sources of stress in an individual's life. Placing this important topic in the context of a transactional process, this work is intended to be of use to practitioners working in clinical, organisational, family and health psychology, mental health, substance abuse, the military, and with families and women.; Chapters are arranged in five parts, the first considering theoretical approaches with an introductory article by Professor Emeritus Richard S. Lazarus. Next is an examination of various model testing formats, followed by a section on occupational stress research and coping mechanisms. Fourth is a collection of articles on the subject of burnout, and the book closes with two distinct interventions directed at stress reduction.

This text discusses the skills and abilities that air-traffic controllers need. Its approach is international as air-traffic control practices throughout the world have to be mutually compatible and agreed. The book aims to include every kind of

* The first book on storytelling aimed specifically at market researchers * Defines four types of story and provides clear guidance on revamping deliverables to appeal to the decision-making audience * Empowers market researchers to bring their analysis to life and their ideas to the management table * Includes examples from a range of art forms to illustrate the foundations of good storytelling

This volume represents an advance in our understanding of how to represent and reason about organizational phenomena. Although organizational theorists have long grappled with the complexities of adaptive agents, ecological systems, and non-linear relations among the basic elements of organizational design, they have not, until recently, had the tools to grapple with these complex relationships. Recent advances in logic, symbolic programming, network analysis, and computer technology have made possible a series of tools that can be used to understand the complexities of organizational behavior. New computational techniques make it possible to develop and test more realistic models of organizational behavior. This volume offers examples of this new breed of models, and provides insight into how these advances and techniques can be used to extend our theoretical understanding of organizations.
Authored by leading researchers in the area of computational organization theory, the various chapters demonstrate the value of computational analysis for organizational theory and advance our understanding of the relationship between organizational design and performance. This book contains both theoretical and methodological contributions that enable organizational theorists to use computational and mathematical techniques to systematically address the complex relationships that underlie organizational life. It also presents new -- or sometimes, renewed -- approaches on how to conduct organizational research from multiple formal perspectives including: simulation, numerical analysis, symbolic logic, mathematical modeling, and graph theory.

The unconscious dynamics that surface in groups when authority is exercised are of paramount importance in Group Relations Conferences; this volume addresses these considerations through research findings and speculation on the future of Group Relations both within conferences and outside of them. This is the sixth instalment in a series of books based on Tavistock Group Relations Conferences and contains a collection of papers presented at the sixth Belgirate conference. Combining chapters on theory and practice, this volume delivers a meditation on the relationships between the physical spaces we inhabit or co-create, the psychic, inner or spiritual space and the liminal space in-between. Group Relations provides a window of understanding into why inequity and intergroup hostilities pervade the modern world alongside a method that illuminates how people consciously and unconsciously contribute to these tensions, whether personally, in groups or in organisations. This will be an invaluable resource for practitioners, academics, and scholars of Group Relations, as well as managers and organisational members wanting to learn more about how Group Relations methods can contribute to their organisational success.

Being able to influence others is absolutely vital to the business manager who is not only responsible for their own destiny, but also the well-being of their staff and the future of their company. Getting people to do what you want them to has occupied the minds of generations of scholars, not to mention dictators. Among the former, the psychologist Carl Jung was perhaps the most prominent. His concepts of the extroverted and introverted personality, of archetypes and of the unconscious are now widely accepted. However, to understand and benefit properly from Jung, you need years of training. Fortunately though, Professor McCann has adapted Jung's ideas to the workplace and made them easy for us to understand. Not only that, in How to Influence Others at Work, he also combines his own remarkable techniques with those of neurolinguistics, resulting in an easy to digest volume which shows how all of us can use influence to our own ends.In this second edition the author has included a new chapter on communication channels. This chapter gives practical guidance on how to improve awareness in all aspects of communications.