This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

This book examines the new ways of working and their impact on employees' well-being and performance. It concentrates on job demands and flexible work emanating from current economic and organizational change, and assesses impact on workers' health and performance. The development of issues such as globalization, rapid technological advances, new management practices, organizational changes and new job skills are addressed. This book gives an overview and discusses the potential negative and positive effects of such new job demands and new forms of work.

Join the latest debate on the issues surrounding employment compensation. In Compensation and Organizations, a number of leading I/O psychologists and researchers explore the tremendous impact that recent changes in market conditions have had on today's compensation practices and outcomes. They delve into the effects that compensation has on employee performance, satisfaction, and attraction and retention, and examine the roles of pay strategy, pay risk, and the changing employment contract on pay packages and pay outcomes. They also offer nine general principles for constructing effective incentive systems. It's a broad-ranging work that summarizes the most important trends and conclusions in this important field and highlights areas in need of further research.

This book reinvigorates the debate about the origins and development of police culture within our changing social, economic and political landscape. An in-depth analysis and appreciation of the police socialisation, identity and culture literature is combined with a comprehensive four-year longitudinal study of new recruits to a police force in England. The result offers new insights into the development of, and influences upon, new police recruits who refer to themselves as a "new breed" of police officer. Adding significantly to the police culture literature, this original and empirically based research also provides valuable insights into the challenges of modern policing in an age of austerity. Scholars of policing and criminal justice, as well as police officers themselves will find this compelling reading.

This book is the first to comprehensively cover research methods for building occupant behavior. As this is of growing importance for building design and for building performance optimization, the book aims to provide a sound scientific basis for experimental studies in this field. It introduces the reader to fundamental questions about the topic and unfolds the different fields related to occupant actions and comfort. This is followed by more general questions about developing an appropriate research method and experimental design. A comprehensive overview of sensors for monitoring environmental and also behavioral and action-related quantities helps to set up an experiment. In this context, different experimental environments and data collection methods (in-situ, laboratories, surveys) are introduced and discussed in terms of their suitability for the respective research question. Furthermore, data management and reporting is addressed. The book concludes with fundamental challenges in conducting occupant studies, with chapters on ground truth, ethics and privacy.

Public safety professionals work together in life-and-death situations. During natural or transportation disasters, industrial accidents, shootings, suicides or dozens of other instances, police officers, firefighters, and paramedics are called upon to assist both injured and uninjured people. Although often romanticized in television series and in films, the real-life tasks of public safety professionals are usually unpleasant--restraining violent individuals and removing accident, homicide, and suicide victims from death scenes--and always highly stressful. They are frequently subjected to additional stress when their efforts are criticized by family members of the injured or deceased. Although stress can be harmful, even fatal, police officers, firefighters, and paramedics can have more productive and satisfying lives when they learn to positively control stress, rather than be controlled by it. This English language bibliography consisting of more than 700 references, covering the time period 1945 to early 1989, can help these and other professionals manage stress more effectively. Source publications, all of which are annotated, include books, articles, conference proceedings, theses, government publications, and dissertations. The bibliography section is composed of six chapters addressing psychological and physiological factors, the family, substance abuse, accidents, and suicide, with references arranged alphabetically by author surname. A list of acronyms and author and subject indexes complete the work. Of paramount importance to police officers, firefighters, and paramedics as well as their families, this bibliography will provide legislators, physicians, nurses, socialworkers, psychiatrists, psychologists, and sociologists with extensive and substantial documentation on the stress-filled work lives of these public safety professionals.

The toughness model proposed in this book incorporates psychological research and neuroscience to explain how a variety of toughening activities - ranging from confronting mental and physical challenges to meditation - sustain our brains and bodies, and ultimately build our mental and psychological capacities degenerated by stress and by aging.

This book investigates how people encounter, experience and shape their careers. Both the concept and the reality of a career is changing as organisations respond to globalisation and market forces. This impact is reflected in the internal labour market and hence career journeys of individuals. How people think about their career and career choices is more diverse than ever before due not only to environmental transformations but also to variations in the workforce, consisting now of five generations. With each new generation, there is little argument that contemplating career choices, seeking and promoting work opportunities as well as hiring relationships are now markedly different and less certain than previously. People have now and increasingly a greater choice over when, where, how to work and for how long. This book will provide learning for those people early in their careers as well as those in mid to later career, looking to develop or enrich their careers in some way. Understanding how work functions in people's lives; the personal and family costs incurred in maintaining and exiting a career, and how and why remaining or leaving a career is successful or not, is highly relevant. The need for career support, derived from personal, professional and organisational connections plays an important role in career choice, career transition, and career opportunities. Creativity and other 21st century skills, the vital dimensions of career development, is also discussed in this book.

This book examines the problems that a "laissez faire" attitude from managers can create in the workplace, as well as the ensuing illness such problems may cause among employees. The book offers new ideas for dealing with these problems and proposes the use of cultural experiences as an active component in leadership development programmes for managers. It presents the findings from a randomized trial to show how cultural experiences can be deployed, and what the effect on employees is. The book discusses health-promoting leadership and key components in cultural activities for the benefit of workplaces from several points of view, offering a historical, social, psychological, biological, educational and organizational perspective. Finally, it presents new theories on empathy in managers, and on employee effects of good/bad changes in manager behaviour.

Although considered the best approach to motivation in terms of theoretical soundness for some 25 years, expectancy theory was considered lacking in applications. For the first time this book presents an application model that gives practical value to the expectancy theory of motivation thus enabling managers to use it to improve individual and organizational performance. While other theories of motivation provide a theoretical framework for thinking about and understanding what motivates people in the workplace, the application model presented here for the expectancy theory of motivation goes far beyond this to provide a practical framework for diagnosing and solving individual motivation problems. Emphasis is not on simple motivation problems with straightfoward solutions, but instead the focus is on how to handle difficult motivation problems, and how to deal with them in difficult circumstances, such as when the manager does not have all of the resources or authority needed to solve the problem. The application model has a bottom-line, problem-solving orientation with a focus on the individuality of employees. The book describes specific things managers can say and do to identify potential and existing motivation problems in the early stages before they get out of hand. Techniques for determining the causes of individual motivation problems are presented. Practical solution approaches are offered along with guidelines for choosing solutions that match problem causes and suggestions for effectively implementing the solutions. The core of the application model is found in a one-on-one format for managers to follow in working with individual employees to jointly identify motivationproblems, causes, and solutions. The principal contribution of the application model rests with the special ways presented for dealing with difficult motivation problems when the manager's hands are tied relative to the solutions that can be offered.

In this timely work, Sheila Deitz and William Thoms have brought together a group of essays that explore some of the human factors that are becoming increasingly recognized as major causes of airplane mishaps and crashes. While much of the discussion on this topic necessarily focuses on pilots, other airline professionals--flight attendants, mechanics, air traffic controllers, and executives--are also subject to the psychological stress addressed in these studies. The contributors examine a selected range of topics that include such areas as working conditions, perception, risk assessment, and the necessity of making choices in an unforgiving environment.

The book presents twelve chapters written by professionals who have devoted considerable time to studying the people who work for commercial airlines, and who have weathered the change from being part of a regulated industry to dealing with life in a cutthroat competitive environment. Among the topics that these professionals and scholars examine are the ways in which an impaired pilot can be deprived of his or her license, and the psychological factors involved; the influence of high altitude on the body, and how some of the physiological risks can be avoided; factors in qualifying pilots for medical certificates; communication and psychological issues facing student pilots; airline deregulation in the U.S. and Canada, and its effect on employees; age discrimination and the effectiveness of older pilots; hijacking; and the drafting of civilian pilots into war efforts. This important collection of essays will be a useful resource for students and professionals in the field of air transportation, as well as for both public and academic libraries.

Industrial/Organizational psychologists are a rather diverse group of people with a common interest in applying psychology to work settings. This is the conclusion reached by George Alliger in the opening chapter of this volume, setting the tone for the rest of the book, which attempts to expand our view of what can be considered as I/O psychology. The authors of the individual chapters are from a variety of backgrounds, not all of them directly associated with I/O psychology, and they discuss topics such as managerial success and training, as well as topics much more on the edge of I/O such as team-building and organizational theory. Thus, this volume makes an important statement about the potential diversity of our field. At the same time, it will help move us towards that diversity by providing insights and information in areas that should be, and are becoming part of the realm of I/O psychology. These insights into non-traditional topics, as well as particularly interesting approaches to more traditional areas, make this volume worthwhile and useful to almost anyone concerned with I/O psychology.

This volume of Eurasian Studies in Business and Economics includes selected papers from the 24th Eurasia Business and Economics Society (EBES) Conference, held in Bangkok. The theoretical and empirical papers gathered here cover diverse areas of business and management from different geographic regions; yet the main focus is on the latest findings on evolving marketing methods, analytics, communication standards, and their effects on customer value and engagement. The volume also includes related studies that analyze sustainable consumer behavior, and business strategy-related topics such as cross-border restructuring, quality management standards, and the internationalization of SMEs.

From medicine to education, evidence-based approaches aim to evaluate and apply scientific evidence to a problem in order to arrive at the best possible solution. Thus, using scientific knowledge to inform the judgment of managers and the process of decision-making in organizations, Evidence-based Management (EBMgt) is the science-informed practice of management.
Written by leading experts in the study and practice of EBMgt, The Oxford Handbook of Evidence-based Management provides an overview of key EBMgt ideas and puts them in context of promoting evidence-based practice. Furthermore, it addresses the roles and contributions of practitioners, educators, and scholars -- the primary constituents of EBMgt -- while providing perspectives and resources for each. Divided into three sections (research, practice, and education), this handbook examines the realities of everyday management practice and the role EBMgt can play in improving managerial decision making and employee well being and instructs educators in their roles as designers of curricula and resources.
As the first major volume to capture the spirit of this emerging movement, The Oxford Handbook of Evidence-based Management shows how practitioners can use high-quality knowledge gleaned from scientific research in order to make better use of available data and ultimately make more mindful decisions.

Achieving true change and innovation depends on our ability to re-imagine and re-author the futures we want our organizations to have - and to open new perspectives and new ways of thinking, being and doing in the process. Narrative approaches and storytelling are powerful tools that can help us create a new future for branding and marketing, change, leadership, organizational learning and development. Gathering contributions by scholars and practitioners from various disciplines, this book provides a unique overview of an emerging field of practice in organizations and communities. Rooted in a narrative conceptual framework, the respective papers describe a broad range of trans-disciplinary applications, tools and methods for effectively working with stories.

This book is among the best on stress and its organizational consequences. It is based on papers presented at the Seventh Annual Applied Behavioral Science Symposium. The editors and most of the contributors are academic specialists on stress. The major theme of the book is that stress has negative, and sometimes positive, personal and organizational consequences. On the positive side, stress--perceived as challenge--may arouse performance-enhancing responses; but stress may also induce withdrawal, absenteeism, and poor performance. . . . An excellent preface and introductory chapter by the editors lay the groundwork for the essays that follow in this clearly written and perceptively argued anthology. The volume is valuable to practitioners and to students and teachers of industrial sociology or psychology as well as business administration. "Choice"

"Occupational Stress and Organizational EffectivenesS" is one of the first books to view stress in the context of a systems orientation. This new book integrates major theoretical approaches towards occupational stress with specific applications of stress management techniques. Taking the position that stress need not be a disadvantage to an organization, the editors explore various stress management systems and how such systems can be used to the benefit of both employer and employees. Timely and comprehensive, this volume is ideal for the industrial-organizational psychologist involved in human resources management. Health professionals and human resources directors will also find this book to be an excellent resource for indentifying and measuring stress in the workplace.

"Too many companies don't know how to walk the walk of diversity, equity, and inclusion. Getting to Diversity shows them how." -Lori George Billingsley, former Global Chief DEI Officer, Coca-Cola Company In an authoritative, data-driven account, two of the world's leading management experts challenge dominant approaches to increasing workplace diversity and provide a comprehensive account of what really works. Every year America becomes more diverse, but change in the makeup of the management ranks has stalled. The problem has become an urgent matter of national debate. How do we fix it? Bestselling books preach moral reformation. Employers, however well intentioned, follow guesswork and whatever their peers happen to be doing. Arguing that it's time to focus on changing systems rather than individuals, two of the world's leading experts on workplace diversity show us a better way in the first comprehensive, data-driven analysis of what succeeds and what fails. The surprising results will change how America works. Frank Dobbin and Alexandra Kalev draw on more than thirty years of data from eight hundred companies as well as in-depth interviews with managers. The research shows just how little companies gain from standard practice: sending managers to diversity training to reveal their biases, then following up with hiring and promotion rules, and sanctions, to shape their behavior. Almost nothing changes. It's time, Dobbin and Kalev argue, to focus on changing the management systems that make it hard for women and people of color to succeed. They show us how the best firms are pioneering new recruitment, mentoring, and skill training systems, and implementing strategies for mixing segregated work groups to increase diversity. They explain what a difference ambitious work-life programs make. And they argue that as firms adopt new systems, the key to making them work is to make them accessible to all-not just the favored few. Powerful, authoritative, and driven by a commitment to change, Getting to Diversity is the book we need now to address constructively one of the most fraught challenges in American life.

The costs of stress and ill health to society are enormous. In recent years, there has been an increasing focus on workplace initiatives to reduce stress and improve individual resilience. This volume brings chief medical officers, leading health professionals and academics to present their views on innovations in the field of stress and health.

The past several decades of rapid organizational change and global economic activity beseech a fresh understanding of work conditions and mental health across all nations and regions. This volume addresses psychosocial factors at work, legislation, frameworks, research innovations and common perceptions in the Asia Pacific countries. It presents new research on psychosocial factors at work from an Asia Pacific perspective, introducing exciting new research on workaholism, bullying, work-life balance and conflict, work demands classifications, and psychosocial safety climate. Insights regarding workplace psychosocial factors, worker health and well-being have evolved mainly within North American and European cultural contexts and developed industrial countries. This state of the art account of knowledge development in the Asia Pacific region will stimulate new insights for researchers and policy makers to improve the quality of workers' lives worldwide. "This very informative book highlights the significance and uniqueness of job stress problems encountered by workers of different countries in the Asia Pacific region. Occupational health researchers all around the world will find this book a great inspiration for future research." Yawen Cheng, ScD, Institute of Health Policy and Management, Taiwan "Initiatives and interventions reported from collaborative projects present useful hints for filling gaps in policies and practices for managing psychosocial risk factors in diverse work-life situations in the Asia Pacific region". Dr. Kazutaka Kogi, President, International Commission of Occupational Health

Including practical advice on how to conduct a stress audit and how to target stress 'hot spots' within an organization, "Organizational Stress Management" provides a fresh strategic model for the manager concerned with the negative effects stress can have both on company performance and the quality of life of individuals at work.

This volume celebrates the first quarter century of publishing Research in Organizational Behavior. From its inception, Research in Organizational Behavior has striven to provide important theoretical integrations of major literatures in the organizational sciences, as well as timely examination and provocative analyses of pressing organizational issues and problems.
In keeping with this tradition, the current volume offers an eclectic mix of scholarly articles that address a variety of important questions in organizational theory and do so from a diverse range of disciplinary perspectives and theoretical orientations. A number of the chapters also directly engage contemporary events and dilemmas of considerable importance.

Industrial and Organizational Psychology Help the Vulnerable documents a new direction for industrial and organizational psychology. The chapters are written by psychologists who have used the methods, procedures and theories of industrial and organizational psychology to help the vulnerable people of the world.

Development projects that span different disciplines and groups often face problems in establishing a shared understanding of the project's purpose, deliverables, and direction. Creating Shared Understanding in Product Development Teams: How to 'Build the Beginning' uses research-based cases from TC Electronic, The Red Cross, Daimler AG, and Copenhagen Living Lab to demonstrate one approach to this problem complex. It shows how prototyping specific physical artifacts can function as drivers and focal points for creating the much needed shared understanding. Encompassing both the participant's and the facilitator's point of view, Creating Shared Understanding in Product Development Teams: How to 'Build the Beginning' provides both practical examples and theoretical explanation for the process of creating shared understanding. This book provides a toolbox and a practical guide for planning, executing, and facilitating workshops. The result is a clear outline of how to facilitate the creation of physical artifacts that enables and stimulates communication between team members, users, and stakeholders in order to create shared understanding of projects

This collection of essays addresses problem solving, decision making, critical thinking, and various conceptions of the learning and thinking process as well as suggestions on how to facilitate these within the academic and business domains. Included are current points of view on the nature of learning and thinking from a wide representation of international sources.

The book provides an overview of cognitive science; a discussion of the theoretical underpinnings of higher order thinking; developed programs for the enhancement of thinking skills in elementary, secondary, and college populations; essays on reading and arithmetic, as well as history, physical education, and social competence; a discussion of the role and development of thinking skills in the business domain; essays emphasizing that creative thinking is within the reach of almost anyone; and a global perspective on the nature and development of thinking through a presentation of the common and variant philosophical orientations of eastern and western thought. This book will be valuable to educators, teachers, and educational psychologists, as well as to others who wish to improve the cognitive and life skills of school children.

People have strong moral beliefs about right and wrong, yet commonly act contrary to those beliefs. Most of us, at some time or another, have crossed a moral line and yet still view ourselves as moral and have a clean conscience. From intimate relationships to national politics, we define ourselves in large part by how we - and our friends, family, and members of our social groups - draw moral lines around our actions, thoughts, and intentions. While philosophers have weighed in on these issues for thousands of years, social scientists often underplay social life's moral dimension. "Moral Selves, Evil "Selves highlights our individual sense of moral coherence and develops a theory of the development and maintenance of this sense in an ambiguous and complicated social world. By conceptualizing a social psychology of conscience, this book explains how we can properly include individual and societal notions of morality into understanding the self across time and situation.