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Books > Social sciences > Psychology > Occupational & industrial psychology

Brexit in the Workplace - A Psychology of Survival? (Paperback): Ashley Weinberg, Alexander-Stamatios G. Antoniou, Cary Cooper Brexit in the Workplace - A Psychology of Survival? (Paperback)
Ashley Weinberg, Alexander-Stamatios G. Antoniou, Cary Cooper
R872 Discovery Miles 8 720 Ships in 10 - 15 working days

This timely book explores the psychological repercussions of Brexit in the workplace. Illustrating the mental and emotional impact of the Brexit process, interdisciplinary chapters demonstrate its effect on the wellbeing of workers and its implications for the welfare of the workforce in the future. Bringing together international contributors from a range of disciplines, this topical book focuses on key areas of workplace functioning, including higher education institutions, corporate social responsibility and the emerging experiences of businesses, migrant workers and politicians. The major psychological, political and economic implications for employers, employees and policy-makers are considered, and the importance after Brexit of actions that preserve and build on progress already achieved in the UK workplace are highlighted. Brexit in the Workplace will appeal to scholars and students of politics, psychology and business, as well as business leaders and policy-makers wishing to gain valuable insights into the range of issues facing the workforce in the current atmosphere of political change and uncertainty around Brexit.

Leaders in Transition - The Tensions at Work as New Leaders Take Charge (Paperback): Gilles Amado, Richard Elsner Leaders in Transition - The Tensions at Work as New Leaders Take Charge (Paperback)
Gilles Amado, Richard Elsner
R1,135 Discovery Miles 11 350 Ships in 10 - 15 working days

This book brings a new perspective on why some leaders succeed more than others when taking charge of an organization. Based on in-depth case studies-in which four new leaders and their teams in large and complex international organizations were tracked for over a year-this book uncovers that success in managing transition is directly related to leaders' ability to balance seven tensions appropriately to the context. The reader will learn how the four leaders balanced these seven tensions (mission, relationship, reciprocity, decision-making style, pace of change, development dilemmas and loyalty), with more or less successful results.The reasons for each leader's effectiveness are explored and analyzed, allowing the authors then to extrapolate some general conclusions about the ways in which these tensions are revealed during all leadership transitions. Evidently, the success or failure of a new leader is the result of the way multiple actors (the new leader, his or her boss, his organization and its stakeholders) behave-before and during the taking charge. These multiple interactions are revealed and discussed.

Systems Psychodynamics - Innovative Approaches to Change, Whole Systems and Complexity (Paperback): David Lawlor, Mannie Sher Systems Psychodynamics - Innovative Approaches to Change, Whole Systems and Complexity (Paperback)
David Lawlor, Mannie Sher
R1,155 Discovery Miles 11 550 Ships in 10 - 15 working days

Draws on internationally recognized Tavistock system * Builds on principles set out in related 'Introduction' * Contains contributions from leading thinkers and practitioners in a range of related disciplines

Education and the City - Theory, History and Contemporary Practice (Hardcover, New Ed): Gerald Grace Education and the City - Theory, History and Contemporary Practice (Hardcover, New Ed)
Gerald Grace
R6,938 Discovery Miles 69 380 Ships in 10 - 15 working days

City schools, especially those attended by working class and ethnic minority pupils are teh catalysts of many significant issues in educational debate and policy making. They bring into sharp focus questions to do with class, gender and race relations in education; concepts of equality of opportunity and of social justice; and controversies about the wider political economic and social context of mass schooling.

America, Western Europe and Australia have all taken a keen interest in the problems of urban schooling. The contributors to this collectiona of original essays all share a concern about these problems, although they approach them from a wide range of theoretical and ideological positions.

Gerald Grace and his contributors criticis the current limitations of urban education as a field of study and they present a foundation for a more historically located and critically informed inquiry into problems, conflicts and contradictions in urban schooling. Part I presents contributions on theories of the urban. Part II focuses upon the history of urban education both in Britain and the USA. Part III discusses contemporary policy and practice with essays relating to education in inner city London and in New York City.

This book was first published in 1984."

Handbook of Organizational Creativity - Individual and Group Level Influences (Hardcover, 2nd edition): Roni Reiter-Palmon, Sam... Handbook of Organizational Creativity - Individual and Group Level Influences (Hardcover, 2nd edition)
Roni Reiter-Palmon, Sam Hunter
R3,168 Discovery Miles 31 680 Ships in 10 - 15 working days

Handbook of Organizational Creativity: Individual and Group Level Influences, Second Edition covers creativity from many perspectives in two unique volumes, including artificial Intelligence work, creativity within specific applied domains (e.g., engineering, science, therapy), and coverage of leadership. The book includes individual, team and organizational level factors and includes organizational interventions to facilitate creativity (such as training). Chapters focus on creative abilities and creative problem-solving processes, along with individual differences such as motivation, affect and personality. New chapters include the neuroscience of creativity, creativity and meaning, morality/ethicality and creativity, and creative self-beliefs. Sections on group level phenomena examine team cognition, team social processes, team diversity, social networks, and multi-team systems and creativity. Final coverages includes different types and approaches to leadership, such as transformational leadership, ambidextrous leadership leader-follower relations, and more.

Handbook of Organizational Creativity - Leadership, Interventions, and Macro Level Issues (Hardcover, 2nd edition): Roni... Handbook of Organizational Creativity - Leadership, Interventions, and Macro Level Issues (Hardcover, 2nd edition)
Roni Reiter-Palmon, Sam Hunter
R3,168 Discovery Miles 31 680 Ships in 10 - 15 working days

Handbook of Organizational Creativity: Leadership, Interventions, and Macro Level Issues, Second Edition covers creativity from many perspectives in two unique volumes, including artificial Intelligence work, creativity within specific applied domains (e.g., engineering, science, therapy), and coverage of leadership. The book includes individual, team and organizational level factors and includes organizational interventions to facilitate creativity (such as training). Chapters focus on creative abilities and creative problem-solving processes, along with individual differences such as motivation, affect and personality. New chapters include the neuroscience of creativity, creativity and meaning, morality/ethicality and creativity, and creative self-beliefs. Sections on group level phenomena examine team cognition, team social processes, team diversity, social networks, and multi-team systems and creativity. Final coverages includes different types and approaches to leadership, such as transformational leadership, ambidextrous leadership leader-follower relations, and more.

Communication as Organizing - Empirical and Theoretical Explorations in the Dynamic of Text and Conversation (Paperback): Fran... Communication as Organizing - Empirical and Theoretical Explorations in the Dynamic of Text and Conversation (Paperback)
Fran cois Cooren, James R. Taylor, Elizabeth J Van Every
R1,312 Discovery Miles 13 120 Ships in 10 - 15 working days

"Communication as Organizing "unites multiple reflections on the role of language under a single rubric: the organizing role of communication. Stemming from Jim Taylor's earlier work, "The Emergent Organization: Communication as Its Site and Surface "(LEA, 2000), the volume editors present a communicational answer to the question, "what is an organization?" through contributions from an international set of scholars and researchers. The chapter authors synthesize various lines of research on constituting organizations through communication, describing their explorations of the relation between language, human practice, and the constitution of organizational forms. Each chapter develops a dimension of the central theme, showing how such concepts as agency, identity, sensemaking, narrative and account may be put to work in discursive analysis to develop effective research into organizing processes. The contributions employ concrete examples to show how the theoretical concepts can be employed to develop effective research.
This distinctive volume encourages readers to discover and develop a truly communicational means of addressing the question of organization, addressing how organization itself emerges in the course of communicational transactions. In presenting a single and entirely communicational perspective for exploring organizational phenomena, grounded in the discourse of communicational transactions and the establishment of relationships through language, it is required reading for scholars, researchers, and graduate students working in organizational communication, management, social psychology, pragmatics of language, and organizational studies.

Facilitator's Guide                    Management Extra (Paperback): Elearn Facilitator's Guide Management Extra (Paperback)
Elearn
R1,119 Discovery Miles 11 190 Ships in 10 - 15 working days

Management Extra brings all the best management thinking together in one package. These are practical training suitable for Diploma level qualifications in management. They are ideal for delivering management development workshops courses at a range of levels. This Facilitator's Guide fully details the books in the series and how to use them to deliver management courses effectively, efficiently and to meet awarding body criteria.

Exploring the Pressures of Medical Education From a Mental Health and Wellness Perspective (Hardcover): Christina Ramirez Smith Exploring the Pressures of Medical Education From a Mental Health and Wellness Perspective (Hardcover)
Christina Ramirez Smith
R6,014 Discovery Miles 60 140 Ships in 10 - 15 working days

Discussions surrounding mental health are becoming more prominent and these conditions are becoming less stigmatized. Studying the effects that mental wellness has on students within the medical field can provide an insider perspective on this critical topic. Exploring the Pressures of Medical Education from a Mental Health and Wellness Perspective is a critical reference source that examines the mental and emotional problems that arise with students practicing in the medical field. Featuring relevant topics such as student burnout, cognitive learning, graduate education, and curriculum development, this scholarly publication is ideal for medical practitioners, academicians, students, and researchers that are interested in staying apprised of the latest trends and developments relating to mental wellness.

Mistreatment in Organizations (Hardcover): Pamela L. Perrewe, Jonathon R B Halbesleben, Christopher C. Rosen Mistreatment in Organizations (Hardcover)
Pamela L. Perrewe, Jonathon R B Halbesleben, Christopher C. Rosen
R4,358 Discovery Miles 43 580 Ships in 10 - 15 working days

Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.

Working with the Emotional Investor - Financial Psychology for Wealth Managers (Hardcover): Chris White, Richard Koonce Working with the Emotional Investor - Financial Psychology for Wealth Managers (Hardcover)
Chris White, Richard Koonce
R1,598 Discovery Miles 15 980 Ships in 10 - 15 working days

An invaluable resource for wealth managers advising individuals, couples, and families, this book explains why human emotions drive all investor behavior and makes a powerful case for why advisors need to be aware of such emotions in advising clients-especially in high-stakes situations. Despite the fact that wealth advisors may employ algorithms, fancy financial models, economic theory, and predictive reasoning to forecast future investment returns, according to seasoned wealth management advisor Chris White, people-in other words, clients-basically decide how much risk to take with their money based on emotional factors such as the love they received as children, early life experiences of loss and "imperfect love," psychic wounds, and family traumas. A must-read for anyone in the wealth management profession, including wealth advisors, financial consultants, certified financial analysts, and retirement advisors, this groundbreaking book offers a radically new and well-articulated framework for managing relationships with clients as well as the essential tools to advise, mentor, and guide clients in making financial management decisions. Readers will understand how to recognize the emotional and psychological factors behind investor behavior and apply this insight to be a better wealth advisor. The author explains why early childhood experiences of love, joy, and loss and sometimes very subtle family dynamics play a key role in adult investor behavior; why being sensitive to an individual's unique psychological "systems" is key to being able to accurately assess his or her tolerance and acceptance of risk-taking as part of the wealth management process; what can cause a client's personality to change, especially in high-stress or high-stakes situations; and how to employ sophisticated client relationship management practices such as curiosity, appreciative inquiry, and powerful questioning to understand clients' needs at a deep psychological level. Outlines a powerful and insightful client management approach that wealth advisors and financial consultants can use to build stronger, more enduring relationships with all types of clients Highlights effective strategies that advisors can use to advise their clients, especially in high-stakes situations of market volatility or economic uncertainty Enables financial advisors to understand the subtle emotional factors and hidden human psychology that drive all investing and wealth management discussions and decision making Provides insights distilled from more than 20 years of experience in wealth management

Working Below the Surface - The Emotional Life of Contemporary Organizations (Paperback): Clare Huffington, William Halton,... Working Below the Surface - The Emotional Life of Contemporary Organizations (Paperback)
Clare Huffington, William Halton, David Armstrong, Jane Pooley
R1,172 Discovery Miles 11 720 Ships in 10 - 15 working days

The chapters contributed to this book have been written by the staff and associates of The Tavistock Consultancy Service, whose distinctive competence is in the human dimension of enterprise and the dynamics of the workplace. From their own perspectives, they tell a story of the experience of working as consultants over the decade with individuals, teams and whole organizations. The intention is to identify and explore some of the key themes that have emerged and how these affect and influence the understanding of leadership and management in contemporary organizations. No attempt is made to reach a consensus, but rather to raise and map out a territory of continuing question and debate. The themes covered in the book are: the emotional world of the organisation and its significance for understanding, decision and action; different perspectives on the nature and exercise of leadership; the dynamics of resistance to change and of creativity; the impact of contextual change on re-shaping the concept of the organization; different ways organizations are responding to issues of personal challenge or vulnerability.Contributors: David Armstrong, Andrew Cooper, Tim Dartington, William Halton, Sharon Horowitz, Linda Hoyle, Clare Huffington, Kim James, Anton Obholzer, Jane Pooley

The Psychologist-Manager Journal - Volume 3, Number 2 (Paperback): Rodney L Lowman The Psychologist-Manager Journal - Volume 3, Number 2 (Paperback)
Rodney L Lowman
R1,304 Discovery Miles 13 040 Ships in 10 - 15 working days

First published in 2004. Routledge is an imprint of Taylor & Francis, an informa company.

The Psychologist-Manager Journal - Volume 3, Number 1 (Paperback): Rodney L Lowman The Psychologist-Manager Journal - Volume 3, Number 1 (Paperback)
Rodney L Lowman
R1,218 Discovery Miles 12 180 Ships in 10 - 15 working days

First Published in 2004. Routledge is an imprint of Taylor & Francis, an informa company.

The Transitional Approach in Action (Paperback): Gilles Amado, Vansina Leopold The Transitional Approach in Action (Paperback)
Gilles Amado, Vansina Leopold
R1,603 Discovery Miles 16 030 Ships in 10 - 15 working days

This volume follows the first book in the Harold Bridger Series, "Transitional Approach to Change." The chapters in the book cover a wide range of contributions that concentrate around four themes: transitional change in therapeutic communities, in working conferences for professional development or training, in organisation consulting with an emphasis on organizational learning, and in self studies of working systems in action. In all these psychic activities "time and space" was created to allow for transitional processes to become alive. A therapist, a manager, a consultant or a layman may create conditions that facilitate or hinder human beings to become engaged in these normal, healthy processes, but the persons concerned undertake the basic psychic work."It is encouraging to notice that more and more clinical institutions, organisations and even professional associations are becoming aware of the important and complex interactions between psychic processes and organisational realities. The engagement in transitional processes, however, demands courage. Courage that is proper to any pursuit of truth and social justice. At times, this search generates excitement, at other times we become scared by the realities we discover. Sometimes we need to cast aside certain realities to imagine and invent new things and subsequently face them again to make effective use of whatever we created. Society and human beings need such pursuits of truth and social justice for genuine development. The courage it takes to become engaged is only matched by the courage to live with the consequences." -- From the IntroductionContributors: Gilles Amado, Rina Bar Lev Elieli, Harold Bridger, Caroline Drevon, Ernest Fruge, J. Alan Marc Horowitz, Dominique Lhuilier, Derek N. Raffaelli, Rafael Ramirez, Dominique Rolland, Andre Sirota, Marie-Jeanne Vansina-Cobbaert, Leopold S. Vansina

The Ecosystem of Group Relations - Culture, Gender and Identity in Groups and Organizations (Paperback): Coreene Archer, Rachel... The Ecosystem of Group Relations - Culture, Gender and Identity in Groups and Organizations (Paperback)
Coreene Archer, Rachel Kelly, Gordon Strauss, Joseph Triest
R1,177 Discovery Miles 11 770 Ships in 10 - 15 working days

The unconscious dynamics that surface in groups when authority is exercised are of paramount importance in Group Relations Conferences; this volume addresses these considerations through research findings and speculation on the future of Group Relations both within conferences and outside of them. This is the sixth instalment in a series of books based on Tavistock Group Relations Conferences and contains a collection of papers presented at the sixth Belgirate conference. Combining chapters on theory and practice, this volume delivers a meditation on the relationships between the physical spaces we inhabit or co-create, the psychic, inner or spiritual space and the liminal space in-between. Group Relations provides a window of understanding into why inequity and intergroup hostilities pervade the modern world alongside a method that illuminates how people consciously and unconsciously contribute to these tensions, whether personally, in groups or in organisations. This will be an invaluable resource for practitioners, academics, and scholars of Group Relations, as well as managers and organisational members wanting to learn more about how Group Relations methods can contribute to their organisational success.

Managing Generation Z - Motivation, Engagement and Loyalty (Hardcover): Joanna Niezurawska-Zajac, Radoslaw Antoni Kycia,... Managing Generation Z - Motivation, Engagement and Loyalty (Hardcover)
Joanna Niezurawska-Zajac, Radoslaw Antoni Kycia, Agnieszka Niemczynowicz
R1,500 Discovery Miles 15 000 Ships in 10 - 15 working days

Generation Z (GenZ) is the young generation born between the mid-1990s and 2010s. They are now entering the market and starting their first jobs. Therefore, managers must shape the company workplace environment to encourage young employees to work efficiently and connect their future with the company. Only then both managers and employees will share mutual satisfaction from collaboration and aim at the common target, which should be the prosperity of the company. This book presents research results and techniques for analyzing the working expectations and needs of GenZ. The analyses were made in various countries in Europe: The Czech Republic, Latvia, Poland, and Portugal. The book contains chapters that present the analysis results and technical chapters that outline modern methods of analysis of management data, including tutorial chapters on Machine Learning, which currently make a strong appearance in research in various disciplines. This volume will be of interest to researchers, academics, practitioners, and students in the fields of management studies, research methods, and human resource management.

Getting to Diversity - What Works and What Doesn't (Hardcover): Frank Dobbin, Alexandra Kalev Getting to Diversity - What Works and What Doesn't (Hardcover)
Frank Dobbin, Alexandra Kalev
R859 R753 Discovery Miles 7 530 Save R106 (12%) Ships in 10 - 15 working days

"Too many companies don't know how to walk the walk of diversity, equity, and inclusion. Getting to Diversity shows them how." -Lori George Billingsley, former Global Chief DEI Officer, Coca-Cola Company In an authoritative, data-driven account, two of the world's leading management experts challenge dominant approaches to increasing workplace diversity and provide a comprehensive account of what really works. Every year America becomes more diverse, but change in the makeup of the management ranks has stalled. The problem has become an urgent matter of national debate. How do we fix it? Bestselling books preach moral reformation. Employers, however well intentioned, follow guesswork and whatever their peers happen to be doing. Arguing that it's time to focus on changing systems rather than individuals, two of the world's leading experts on workplace diversity show us a better way in the first comprehensive, data-driven analysis of what succeeds and what fails. The surprising results will change how America works. Frank Dobbin and Alexandra Kalev draw on more than thirty years of data from eight hundred companies as well as in-depth interviews with managers. The research shows just how little companies gain from standard practice: sending managers to diversity training to reveal their biases, then following up with hiring and promotion rules, and sanctions, to shape their behavior. Almost nothing changes. It's time, Dobbin and Kalev argue, to focus on changing the management systems that make it hard for women and people of color to succeed. They show us how the best firms are pioneering new recruitment, mentoring, and skill training systems, and implementing strategies for mixing segregated work groups to increase diversity. They explain what a difference ambitious work-life programs make. And they argue that as firms adopt new systems, the key to making them work is to make them accessible to all-not just the favored few. Powerful, authoritative, and driven by a commitment to change, Getting to Diversity is the book we need now to address constructively one of the most fraught challenges in American life.

Leadership Processes and Follower Self-identity (Hardcover): Robert G Lord, Douglas J. Brown Leadership Processes and Follower Self-identity (Hardcover)
Robert G Lord, Douglas J. Brown
R4,563 Discovery Miles 45 630 Ships in 10 - 15 working days

Presenting a follower-centered perspective on leadership, this book focuses on followers as the direct determinant of leadership effects because it is generally through follower reactions and behaviors that leadership attempts succeed or fail. Therefore, leadership theory needs to be articulated with a theory of how followers create meaning from leadership acts and how this meaning helps followers self-regulate in specific contexts. In this book, an attempt is made to develop such a theory, maintaining that the central construct in this process is the self-identity of followers. In developing this theoretical perspective, the authors draw heavily from several areas of research and theory. The most critical constructs do not come directly from the leadership literature, but from social and cognitive theory pertaining to follower's self-identity, self-regulatory processes, motivation, values, cognitions, and emotions and perceptions of social justice. Leaders may have profound effects on these aspects of followers and it is by analyzing such indirect, follower-mediated leadership effects that most ideas regarding leadership theory and practice are developed.
Due to its broad theoretical focus, this book is relevant to a number of audiences. The authors' principal concern is with the development of leadership theory and the practice of leadership making the book relevant to audiences in management, applied psychology, and social psychology. They have tried to clearly define key constructs and provide practical examples so that the book could be accessible to advanced undergraduate students. However, the diversity of the underlying theoretical literatures and the complexity of theframework developed also make the book appropriate for graduate courses in those disciplines, and for readers with a professional interest in leadership theory or practice.

The Psychology of Work - Theoretically Based Empirical Research (Hardcover): Jeanne M. Brett, Fritz Drasgow The Psychology of Work - Theoretically Based Empirical Research (Hardcover)
Jeanne M. Brett, Fritz Drasgow
R1,259 Discovery Miles 12 590 Ships in 10 - 15 working days

This edited volume is derived from a conference held in honor of Charles Hulin's contribution to the psychology of work. His research has carefully developed and tested theory related to job satisfaction, withdrawal from work, and sexual harassment. Edited by Hulin's students, "The Psychology of Work" discusses research in job satisfaction. This research shows that job satisfaction plays an essential role in theories of organizational behavior. Formal models are used, such as item response theory, structural equation modeling, and computational models.
Three general and consistent themes in Hulin's research are represented in this book's chapters. The first theme is a focus on broad, general constructs, such as job satisfaction. The virtue of this approach is that a wide range of behavior can be explained by a small number of variables. The second theme involves the examination of the antecedents and consequences of job satisfaction. This theme is increasingly important because it ties research on job attitudes and job behaviors where links are consistently found to social attitudes and behaviors where links are rarely found. The third theme consists of Hulin's interest in the use of formal models to characterize and understand behavior.
This volume will be of interest to scholars and students in industrial/organizational psychology, human resources, organizational behavior, and management.

Performance-Focused Learner Surveys - Using Distinctive Questioning to Get Actionable Data and Guide Learning Effectiveness... Performance-Focused Learner Surveys - Using Distinctive Questioning to Get Actionable Data and Guide Learning Effectiveness (Hardcover, 2nd ed.)
Will Thalheimer
R1,324 Discovery Miles 13 240 Ships in 10 - 15 working days
Psychology and Work (Hardcover): Christine Hodson Psychology and Work (Hardcover)
Christine Hodson
R4,645 Discovery Miles 46 450 Ships in 10 - 15 working days


Contents:
Introduction. The Significance of Work to the Individual. Motivation and Work. Selection and Training. Health and Work. Groups and Decision Making. Leadership.

Managing Aggression (Paperback): Ray Braithwaite Managing Aggression (Paperback)
Ray Braithwaite
R1,492 Discovery Miles 14 920 Ships in 10 - 15 working days


How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook.
Empowers individuals by providing a range of useful skills that can help in managing aggression
Enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
Clarifies the responsibilities of the manager in ensuring staff are safeguarded
Builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.
Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.

Managers - Personality & performance (Hardcover): Kenn Rogers Managers - Personality & performance (Hardcover)
Kenn Rogers
R5,935 Discovery Miles 59 350 Ships in 10 - 15 working days

Tavistock Press was established as a co-operative venture between the Tavistock Institute and Routledge & Kegan Paul (RKP) in the 1950s to produce a series of major contributions across the social sciences. This volume is part of a 2001 reissue of a selection of those important works which have since gone out of print, or are difficult to locate. Published by Routledge, 112 volumes in total are being brought together under the name The International Behavioural and Social Sciences Library: Classics from the Tavistock Press. Reproduced here in facsimile, this volume was originally published in 1963 and is available individually. The collection is also available in a number of themed mini-sets of between 5 and 13 volumes, or as a complete collection.

Soft Skills for Tough Jobs - Building teams that work, one conversation at a time (Paperback): Lucy Harrison Soft Skills for Tough Jobs - Building teams that work, one conversation at a time (Paperback)
Lucy Harrison
R391 Discovery Miles 3 910 Ships in 10 - 15 working days

Ever come away from a conversation thinking 'I could have handled that better'? Soft skills are a dark art, but one you are already using when you are at your best. With her simple NALED framework, Lucy Harrison has already helped hundreds of leaders be at their best more often. Now you too can choose to hold a different kind of conversation. Designed and road-tested with busy industry managers, this guide and toolkit will help you improve team engagement, ideas and performance. LUCY HARRISON is the founder of leadership consultancy the Harrison Network, delivering training and coaching in organizational development with a focus on human-centred leadership. Foreword by Adrienne Kelbie, CBE

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