Misbehavior in organizations can be difficult for management to detect and correct, and as a consequence, the cost to organizations can be high. This book presents useful theories and empirical evidence that help to describe, explain, predict, and control both attitudinal and behavioral problems in an organizational setting. The book analyzes the current research, examines the causes of different types of misbehavior, and makes suggestions for remedies and managerial practices that can help to reduce its occurrence and impact.

Draws on internationally recognized Tavistock system * Builds on principles set out in related 'Introduction' * Contains contributions from leading thinkers and practitioners in a range of related disciplines

Every leader cares about inclusivity, wellbeing and performance. For technical organizations these issues are especially acute: in the least diverse sectors, with every-increasing issues around mental health and resilience, companies need to realize continuous gains in performance and productivity to stay ahead,or even just to stay in the game,in a fiercely competitive space. How can leaders square the circle?This book will show you how to build a Strengths-Based Organization: an organization which is based on the scientific understanding of what helps individuals to flourish and organizations to reap the benefits.

This book is an exploration of intentional listening as an essential skill for coaches. It introduces the Head, Heart, and Hands Listening model as a vital tool to amplify effective listening in coaching practice. Accessible and applicable, the book explores the three listening modalities of Head, Heart, and Hands as active, though largely unconscious, lenses that inform the potency of our listening. Dakin-Neal argues that once coaches identify 'how' they listen, they can assist their clients in more targeted ways to positively impact their personal and professional lives. Chapters are divided into the three listening modalities, Head, Heart, and Hands, and are filled with case studies, stories, reflective questions and exercises from the author's experience to help coaches' strengthen their listening skills. The book also includes a comprehensive listening assessment for coaches to use in practice. This book is essential reading for coaches in practice and in training as well as organizational psychologists, HR professionals, and those working within corporations.

This book offers an accessible and evidence-based approach for professional staff to improve their interactions with vulnerable people. Drawing upon contemporary research from a broad array of disciplines, including psychology, sociology, economics, biology and the neurosciences, it demonstrates how vulnerability and resilience are not fixed personality traits, as is commonly assumed, but rather fluid and dynamic states that result from inhibitory and developmental factors that reside within individuals and their external environments. Each chapter focuses on factors that create vulnerability and those that promote resilience with reference to important subjects, such as child development, epigenetics, trauma, shame, addiction, poverty, emotional intelligence, personality, empathy, compassion, and behaviour-change. Attention is given to the role of positive, early life experiences in creating an internal working model of the world that is based on trust, intimacy and hope and how the root causes of vulnerability often lie in the cyclical relationship that exists between child maltreatment, trauma and socially deprived environments that cumulatively act to keep people locked in states of inter-generational poverty. The author explores pressing and important workplace issues, such as occupational stress and burnout, and highlights the urgent need for compassionate systems of management that are functionally equipped to address human error, stress and trauma in complex professional arenas where staff are continually exposure to other peoples' suffering. The book also demonstrates how strategies and processes which coerce individuals and groups into changing their behaviour are generally counterproductive and it explains how resilient change is invariably supported by strategies that enhance trust, cooperation, personal control and self-efficacy. This book will benefit professional staff, including health, emergency and social services, humanitarian workers, counsellors and therapists, as well as students who want to learn more about the conceptual frameworks that explain vulnerability and resilience.

This multidisciplinary book represents an initial attempt to connect adult learning and knowledge management in theory and practice. It provides educators, learners and organizational development professionals with new strategies and resources for developing active and effective pedagogies, which in turn prepare learners and practitioners to manage knowledge in organizations and higher education. To do so, it gathers contributions and case studies from a diverse, global team of authors and provides a theoretical and practical outline of new strategies and methods for facilitating adult teaching and learning. It also provides a fresh reading of active learning methods, by adopting a knowledge management viewpoint that is broadly applicable, whether helping students master content in university courses, or helping organizations learn and change. The book is divided into three main sections: a) methods and theories for adult teaching and learning; b) knowledge management in education; and c) case studies and best practices that consider classroom learning, higher education change, and organization development.

This collection of brief essays by thought-leaders, scholars, activists, psychologists, and social scientists imagines new workplace structures and policies that promote decent and fair work for all members of society, especially those who are most vulnerable. The world of work has been deteriorating for decades and the very institution of work needs to be systematically understood, critiqued, reimagined, and rebuilt. This book offers thoughtful suggestions for new work arrangements, individual strategies for enhancing one's work life, and recommendations for innovative systemic and institutional reforms. The collection offers critical analyses in conjunction with constructive solutions on rebuilding work, providing direction and context for ongoing debates and policy discussions about work. The book will be of interest to activists, policy makers, management and leaders, scholars, professionals, students, and general readers interested work-based reform efforts and social change.

Two pioneering researchers identify key causes of workplace burnout and reveal what managers can do to promote increased productivity and health. Burnout is among the most significant on-the-job hazards facing workers today. It is also among the most misunderstood. In particular, we tend to characterize burnout as a personal issue-a problem employees should fix themselves by getting therapy, practicing relaxation techniques, or changing jobs. Christina Maslach and Michael P. Leiter show why this is not the case. Burnout also needs to be managed by the workplace. Citing a wealth of research data and drawing on illustrative anecdotes, The Burnout Challenge shows how organizations can change to promote sustainable productivity. Maslach and Leiter provide useful tools for identifying the signs of employee burnout, most often exhaustion, cynicism, and ineffectiveness. They also advise managers on assembling and interpreting worker self-evaluation surveys, which can reveal workplace problems and potential solutions. And when it comes to implementing change, Maslach and Leiter offer practical, evidence-driven guidance. The key, they argue, is to begin with less-taxing changes that employees nonetheless find meaningful, seeding the ground for more thorough reforms in the future. Experts estimate that more than $500 billion and 550 million workhours are lost annually to on-the-job stress, much of it caused by dysfunctional work environments. As priorities and policies shift across workplaces, The Burnout Challenge provides pragmatic, creative, and cost-effective solutions to improve employee efficiency, health, and happiness.

Can your job change your personality? While traditionally personality has been considered fixed and stable, recent thinking indicates that this is not the case. Personality can be changed by various work and vocational experiences, such as employment conditions, career roles, job characteristics and training or interventions. Drawing on a wide array of research in the field, Wang and Wu provide a conceptual overview on how personality can be changed at work by societal, organisational and job-related factors, while considering how individuals can take an active approach in changing their personality at work.

New edition includes additional pedagogical features following popular demand, including more real life case studies, reflective questions and implications for practice in each chapter Thoroughly revised and updated throughout, including a wealth of emerging and contemporary topics Includes a set of PowerPoint slides and a set of usful links to save instructors time Weaves together the individual and organizational perspectives on career development Links theory to application Makes literatures typically published in psychology, sociology, and HRM available to HRD majors Discusses career development among diverse populations to include underrepresented groups, women, and older employees Creates awareness of an area of practice within HRD that has been claimed to be a core aspect of the field but has, in reality, received far less attention than other areas, such as training and organizational development

The unconscious dynamics that surface in groups when authority is exercised are of paramount importance in Group Relations Conferences; this volume addresses these considerations through research findings and speculation on the future of Group Relations both within conferences and outside of them. This is the sixth instalment in a series of books based on Tavistock Group Relations Conferences and contains a collection of papers presented at the sixth Belgirate conference. Combining chapters on theory and practice, this volume delivers a meditation on the relationships between the physical spaces we inhabit or co-create, the psychic, inner or spiritual space and the liminal space in-between. Group Relations provides a window of understanding into why inequity and intergroup hostilities pervade the modern world alongside a method that illuminates how people consciously and unconsciously contribute to these tensions, whether personally, in groups or in organisations. This will be an invaluable resource for practitioners, academics, and scholars of Group Relations, as well as managers and organisational members wanting to learn more about how Group Relations methods can contribute to their organisational success.

This edited collection explores different strands of social constructionist theory and methods to provide a critique of the prevailing discourse of work stress, and introduces a radical new approach to conceptualizing suffering at work. Over the last three decades, stress and other forms of suffering at work (including burn-out, bullying, and issues relating to work-life balance) have emerged as important social and medical problems in Western countries. However, stress is a contested category, not (as many argue) a well-defined clinical, biological and psychological state that affects people in the same way in different cultures and at different times. Thus, a social constructionist perspective helps to shed light on new approaches to prevention and interventions of work stress. This book will be of great interest for students and scholars of sociology, anthropology, social history, history of science, psychology, communication and management, as well as to practitioners (doctors and psychologists), policy makers and employers.

This book offers an accessible and evidence-based approach for professional staff to improve their interactions with vulnerable people. Drawing upon contemporary research from a broad array of disciplines, including psychology, sociology, economics, biology and the neurosciences, it demonstrates how vulnerability and resilience are not fixed personality traits, as is commonly assumed, but rather fluid and dynamic states that result from inhibitory and developmental factors that reside within individuals and their external environments. Each chapter focuses on factors that create vulnerability and those that promote resilience with reference to important subjects, such as child development, epigenetics, trauma, shame, addiction, poverty, emotional intelligence, personality, empathy, compassion, and behaviour-change. Attention is given to the role of positive, early life experiences in creating an internal working model of the world that is based on trust, intimacy and hope and how the root causes of vulnerability often lie in the cyclical relationship that exists between child maltreatment, trauma and socially deprived environments that cumulatively act to keep people locked in states of inter-generational poverty. The author explores pressing and important workplace issues, such as occupational stress and burnout, and highlights the urgent need for compassionate systems of management that are functionally equipped to address human error, stress and trauma in complex professional arenas where staff are continually exposure to other peoples' suffering. The book also demonstrates how strategies and processes which coerce individuals and groups into changing their behaviour are generally counterproductive and it explains how resilient change is invariably supported by strategies that enhance trust, cooperation, personal control and self-efficacy. This book will benefit professional staff, including health, emergency and social services, humanitarian workers, counsellors and therapists, as well as students who want to learn more about the conceptual frameworks that explain vulnerability and resilience.

Over the past two decades, a widening gulf has emerged between illness presentation and the adequacy of traditional biomedical explanations. Currently, the UK is experiencing an "epidemic of common health problems" among people in receipt of State incapacity benefits and those who consult their general practitioners. Most do not demonstrate a recognisable pathological or organic basis which would account for the subjective complaints they report. As a result, the causes of many illnesses remain a mystery for both patient and physician, with the result that increasing numbers of people are opting for alternative or complementary medicines. To bridge this gap between illness and its explanation, without abandoning the clear benefits of the biomedical approach, many healthcare professionals have begun to consider a biopsychosocial approach. Central to this approach is the belief that illness is not just the result of discrete pathological processes but involves and can be meaningfully explained in terms of personal, psychological and socio-cultural factors. In particular, the beliefs held by patients about their health are considered central to the way they behave and respond to treatment. However, such beliefs are not specific to patients only - they can greatly influence the behaviour and reasoning of health professionals as well. Psychosocial influences such as beliefs are also relevant when considering society's views regarding the aetiology of illness, recovery and potential for treatment. At a time when public trust in doctors and science is undoubtedly diminishing, a better understanding of patients' beliefs is clearly a priority for clinical practice and research. The Power of Belief brings together a range of experts from neuroscience, rehabilitation and disability medicine and provides a unique account of the role and influence that belief plays in illness manifestation, medical training, promising biopsychosocial interventions and society at large.

As we enter the third decade of the twenty-first century, we are seeing a renaissance of context in influencing leadership, leader-follower relations, and leader effectiveness as well as a recognition of the tripartite nature of leadership. To fully understand and appreciate leadership, one must see the multiple parts of it as well as the connections among them. Leadership is multi-dimensional; leadership depends on leaders, followers, and context. Leadership research in the past three decades has been dominated by interest in neo-charismatic leadership styles and a focus on leadermember exchange in leader-follower relationships. Recently other approaches to leadership, such as ethical and authentic leaders, have garnered greater attention in response to the moral and ethical challenges in the workplace. Additionally, established approaches to leadership emergence and development have been challenged by their relevance to diverse work forces and issues of inclusion. This twelve article volume includes an outstanding roster of established and emerging leadership authors who tackle questions of leadership at the intersections of leaders, followers, and context. The volume opens with two articles that set the stage for the current state of leadership research and paths for its future including a commentary by Edwin Locke and Gary Latham on current management research practices and an action-oriented review of leadership research from the start of the 21st century. The volume is organized around three themes: leadership and diversity, leaderfollower relationships, and systems of leader, follower, and context. Articles in the volume advance diversity research with an integration of leadership and diversity theories that demonstrate the former's need for re-examination in light of the latter, a systematic development of inclusive leadership theory, and a close examination of immigrant ethnic identity. The authors of several articles expand our understanding of leader-follower relationships in the context of teams and alliances, the contextual boundaries of authentic leadership theory, and the authentic leader's potential impact on harassment in organizations. The volume culminates with three demonstrations of leadership as systems of leader-follower-context interaction, including a close examination of the toxic triangle's manifestation in university scandals, a micro-process model of power and leadership, and a configurational approach to studying leadership. The volume is designed primarily for scholars in the fields of human resource management, organizational behavior, and leadership. It also well serves the needs of instructors and students in master's and doctoral courses in leadership or organizational behavior. Each article is grounded in managerial context that will appeal to practitioners in the field.

Making the case for an integrated approach to the practices of counselling, psychotherapy and coaching, Personal Consultancy provides a coherent and systematic framework for working with clients. Nash Popovic and Debra Jinks use their experience in the area of integrative practice to demonstrate how this wider approach can be a more comprehensive way of helping clients than coaching or counselling on its own. The authors explain how a range of techniques and approaches from various one-to-one practices can be brought together under the framework of Personal Consultancy, creating a method that is systematic, ethical and professional but not limited by any particular theoretical bias or preconceptions. With chapters by guest authors who discuss their perspectives on the approach and its application across various contexts, Personal Consultancy demonstrates that it is possible to combine the reparative work normally associated with counselling with the more proactive, goal-oriented approach of coaching. The result is a method that allows clients to have their counselling and their coaching needs met within one relationship and which allows the practitioner more flexibility and freedom than when using a single approach. Personal Consultancy will be essential reading for practicing coaches and counsellors, especially those already integrating the two approaches or those looking to do so, as well as students and those in training.

This book analyses the learning experiences of students of Business English at a Chinese university. It addresses several topical issues in English for Specific Purposes (ESP) education and Business English teaching, including how ESP students learn, how they develop multiple identities. In particular, it focuses on their professional identity in the classroom, and how these identities are transferred to the workplace. This allows the author to present a model of learning Business English that corresponds to the lived experiences of students in China, but which can also be applied to other ESP learner contexts. In doing so, he demonstrates how to research the professional identity of ESP learners from multiple perspectives, and contributes to the validity of research on language learning and learner identity. This book will appeal to scholars of English for Specific Purposes, Second Language Acquisition, and TESOL Education.

How can we understand the relationship between employer and employee? What determines the give and take of such relationships and what happens when they go wrong? This book is the first to provide a comprehensive and critical overview of what is now the major way of trying to understand the employment relationship - the concept of the psychological contract. Written contracts often specify very little in terms of the important details about what we are prepared to do for our employer and what we want back in return. The psychological contract considers these implicit or unwritten aspects of the employment relationship. What do employees really expect from work? What happens when the contract, or 'the deal', with their employer is broken? How well does the psychological contract help us understand what happens at work between an employee and their employer? Is the idea of practical value in managing employees? How can our understanding of this important concept be developed in the future? Starting with a history of the concept, from its emergence in the 1960s through to it finding wider acceptance in the 1990s, the authors trace the conflicting and changing definitions of the psychological contract. The shifting meaning of the concept allows possible methodological and conceptual weaknesses of the psychological contract to be explored, such as the conceptual emphasis on process within the employment relationship, which has so far been neglected by researchers. The authors start to address this issue by considering whether employees and employers can use what is known about the psychological contract to better manage the employment relationship. Written to provide a comprehensive yet critical introduction to the topic, Understanding Psychological Contracts at Work will be key reading for advanced students, lecturers, and researchers in Organizational Psychology, Organization Studies, Management Studies, Human Resource Management, Occupational Psychology; and professionals and practitioners in Occupational Psychology, Management Consultancy, Human Resource Management, Careers and Career Management, Career Counselling, Workplace Training.

* Presents a comprehensive discussion of police administration, communicated with great clarity * Bridges the gap between readers' knowledge of street-level policing and police administration * Identifies for readers the major issues associated with police management and lays out various policy options for each issue

This foundational text was one of the first books to integrate work from moral philosophy, developmental/moral psychology, applied psychology, political and social economy, and political science, as well as business scholarship. The 3rd edition utilizes ideas from the first two to provide readers with a practical model for ethical decision making and includes examples from I-O research and practice, as well as current business events. The book incorporates diverse perspectives into a "framework for taking moral action" based on learning points from each chapter. Examples and references have been updated throughout, and sections on moral psychology, economic justice, the "replicability crisis," and open science have been expanded and the "radical behavioral challenge" to ethical decision-making is critiqued. In fifteen clearly structured and theory-based chapters, the author also presents a variety of ethical incidents reported by practicing I-O psychologists. This is the ideal resource for Ethics and I-O courses at the graduate and doctoral level. Academics in Organizational Behavior and Human Resource Management will also benefit from this book, as well as anyone interested in Ethics in Psychology and Business.

Available Open Access under CC-BY-NC-ND licence In this enlightening study of modern working lives in Britain, leading experts on the sociology of work draw on detailed statistical analyses to assess job quality and job satisfaction. Drawing on decades of research data on hundreds of occupational groups, the authors challenge conventional notions of 'good work' and consider them afresh through the lens of workers themselves. With examples from many professions, the book examines why some occupations feel more rewarding than others, regardless of factors like pay and security. Exploring fresh policies to promote the agenda for fulfilling employment, it builds an important case for genuine and sustained satisfaction in working lives.

*Takes a unique approach to navigating and surviving challenges in higher education and offers valuable lessons for the pandemic era and beyond. *Offers learning through story, presenting a range of theoretical and personal perspectives with contributors sharing their own approaches to self-care and compassion. *An essential resource for students and professionals working in all areas of higher education.

This practical evidence-based guide to running Reflective Practice professional development programmes provides a dynamic and engaging resource for a wide range of coaches. Reflective Practice is a proven learning and development approach that involves consciously and deliberately thinking about experiences to develop insights and apply these within coaching practice. McCormick argues that it is vital that coaches regularly reflect on their work to develop and grow professionally, and this book provides a definitive and rich source of material on how and what to reflect on. Topics include how to reflect as an individual coach; working in pairs and small groups; applying reflective practice in a training context; and how to run advanced group sessions for coaches. The book features a wide range of practical workbook exercises to challenge the reader's current practice and extend their capability, as well as an evidence-based guide to enhancing skills in recently developed areas such as Unified Protocol Cognitive Behavioural Therapy, Internet Supplemented Acceptance and Commitment Therapy, and Using Schema Therapy with Mindfulness Techniques. Written by a highly experienced executive coach, this book is full of practical and effective ways to become more capable and proficient. It is essential reading for any career, life or executive coach who wishes to enhance their coaching capability through reflective practice, as well as for coaching training organisations, senior executive coaches offering sessions for other coaches, and academic institutions offering coaching qualifications.

This lively and engaging text introduces readers to the core interpersonal and organizational skills needed to effectively collaborate on group projects in the classroom and the workplace. Group projects are critical in preparing students for the realities of today's workplace, but many college students despise group work-often because they have not been prepared with the necessary skills to effectively collaborate. This guide teaches core collaboration skills such as active listening, interviewing, empathy, and conflict resolution. It examines the research and theory behind these skills, and provides tangible ways to practice these skills both alone and in groups. This guide can be used a supplementary text for any courses involving group projects, and will also be of interest to professionals in communication, business, and many other fields.

* The book deals frankly about the underbelly of career dynamics-the barriers people confront and how to face them as constructively as possible. * It especially addresses underrepresented individuals. The perspective is mostly from the point of view of people discriminated against with some attention to what supervisors and organizations should do about it. * Based on real life examples that many people face, covering the gamut of tough employment situations. * Combines career coaching, with insights from executive coaching, an insider's HR perspective and insights about equity, diversity, inclusion, and anti-racism.