A highly collaborative effort, the third edition of this classic text brings together the latest developments in the evolving area of professional counseling. Presented in this edition are current issues regarding ethics and legal issues, multicultural and diverse populations, individual and group counseling, assessment and appraisal, career development, counseling theory and practice, research, and an orientation to the profession of counseling. This book is a rich compendium of information for students and professionals who are seeking an overview of the profession or an opportunity to review curricular content required for licensure, certification, or comprehensive examinations in counseling.
This important resource offers clear and current information on all of the eight core areas required by CACREP, and an integrated review of the profession and the most recent empirical research. It is an ideal book for a first course in a counselor training program and as a review text concerning the profession. As such, the book was chosen for inclusion in the Official Study Course for the NCE (NBCC).

The purpose of this volume is to seek out, describe, and explain the shared commonalities of stress, fatigue, and workload. To understand and predict human performance response, we have to reach beyond the sterile, information-processing models to incorporate the emotive, affective, or more generally, energetic aspects of cognition. These facets of behavior surface most readily when the individual acts under stress, is faced by significant cognitive workload, or is in the grip of fatigue. However, energetic characteristics are pervasive and exert a vital and ubiquitous influence, even when they are not obviously in play as in extreme circumstances. Indeed, one cannot hope to understand behavior without their inclusion and integration into models and theories. This text addresses such theoretical questions as one of its main thrusts. However, in addition to the drive for scientific understanding, there are requirements in our progressively more utilitarian society which generate the need for a more fundamental understanding of this particular topic.

Identity-based approaches to understanding thoughts, feelings, and actions in organizations have produced, particularly in recent years, an array of rich insights that have broadened the domain of organizational behavior. This book brings these insights together in one complete source and uses them collectively to stretch further the boundaries of the discipline. Blake Ashforth accomplishes this goal by creating new ways of viewing the many forms of role transitions evident in organizational life. He looks at role transitions people make during the workday (i.e., from spouse/parent to employee) and studies the identity and status issues faced.
This unique authored book also creatively accomplishes two scholarly objectives. First, it provides a needed review, critique, and integration of what is known about being socially defined in an organizational context; and second, it provides fresh and intriguing perspectives on the dynamics of role engagement and disengagement both within and between organizations.
This book will appeal to psychologists, managers, and lifespan development researchers interested in the transitions people make as they go through life.

Identity-based approaches to understanding thoughts, feelings, and actions in organizations have produced, particularly in recent years, an array of rich insights that have broadened the domain of organizational behavior. This book brings these insights together in one complete source and uses them collectively to stretch further the boundaries of the discipline. Blake Ashforth accomplishes this goal by creating new ways of viewing the many forms of role transitions evident in organizational life. He looks at role transitions people make during the workday (i.e., from spouse/parent to employee) and studies the identity and status issues faced.
This unique authored book also creatively accomplishes two scholarly objectives. First, it provides a needed review, critique, and integration of what is known about being socially defined in an organizational context; and second, it provides fresh and intriguing perspectives on the dynamics of role engagement and disengagement both within and between organizations.
This book will appeal to psychologists, managers, and lifespan development researchers interested in the transitions people make as they go through life.

Principled Persuasion in Employee Communication highlights a new but significant dilemma for organisational leaders. Will they continue on the same track that, since the nineteenth century, has led them to exert increasing control over their employees? Or will they take another path, one that leads towards a new type of working environment where the culture encourages freedom of communication and movement? This book argues for an approach to employee communication that sets out to liberate employees from the stifling constraints that organisations continue to impose on them. Principled Persuasion is so-called because it uses persuasive techniques, based on clear principles, to create new, forward-looking organisational cultures. It sets out to increase employee happiness and minimise the harms done to employees at work. It grounds itself on a strong ethical base composed of fundamental, universal principles. It introduces a new approach to the use of language, not only calling for more clarity and meaning in organisational communication, but also for a more conscious use of rhetorical techniques to change vocabulary, metaphors and internal dialogue for the better. Make no mistake, most organisations have totally underrated the strategic importance of employee communication. Principled Persuaders understand that the key to dealing with the unpredictable events about to unfold in the twenty-first century will be a new way of communicating with the workforce. The flexibility, adaptability and innovation that will be needed to survive and prosper in coming decades can only be achieved by liberating employees, not imprisoning them further in established systems and processes.

What drives or delivers engaged people? Employers need to focus on creating the right conditions. Employers can't impose engagement: people need to choose to engage themselves. In The Velvet Revolution at Work, the follow-up to his best-selling The CEO: Chief Engagement Officer, John Smythe explains that the essential ingredient of the right conditions is a culture of distributed leadership which enables people at work to liberate their creativity to deliver surprisingly good results for their institution and themselves. Using models, examples and anecdotes from his client research he goes on to demonstrate exactly how to design an engagement process; one that is integrated with your business strategy and that is sustainable.

All organisations, whether private or public sector, seek to improve criminal justice workplace practice from an evidence base, but often find it difficult to effectively translate research findings into policy or design best-practice interventions. This book provides a direct bridge between academic research in organisational behaviour and the management of workers within criminal justice agencies. The public sector in particular is currently experiencing significant funding cuts and increasingly needs to create optimal workplace strategies to maintain frontline services and preserve the well-being of the work force. The aim of this book is to equip managers with knowledge about key processes and appropriate research methods, thereby enabling them to more readily understand and apply academic research to their workplaces. The means to translate research findings into implementation strategies are also clearly explained. Furthermore, essential organisational issues that either impede or enhance productivity, employee effectiveness, and management responsiveness to change are discussed, following a common chapter template of problem definition, research and analysis, evidence translation, implementation, and evaluation. Written by experts in the field, this book applies cutting-edge theoretical discussions and research findings to evidence-based policy. It examines new strategies and best practice in the context of widespread demoralization of staff in the criminal justice sector due to the impact of increased austerity. Improving Criminal Justice Workplaces is essential reading for leadership teams, managers and supervisors in the court, police, probation, and prison services, as well as allied professionals such as forensic psychologists and HR professionals.

A variety of theoretical approaches to person-environment psychology has been developed over the years, representing a rich range of intellectual perspectives. This second edition links the past and present and looks toward the future in reviewing new directions and perspectives in person-environment psychology. Stated differently, the main thrust of this volume is to present contemporary models and perspectives that make some sensible predictions concerning the individual and the environment using the person-environment relationship. Within a person-environment framework, these models and perspectives are concerned with how people tend to influence environments and how environments reciprocally tend to influence people. Thus, this second edition presents new directions in person-environment psychology and the implications for theory, research, and application.

"Situation Awareness Analysis and Measurement" provides a comprehensive overview of different approaches to the measurement of situation awareness in experimental and applied settings. Creating system designs and training programs to enhance situation awareness is a key goal in the development of systems in such widely ranging fields as aviation, advanced transportation programs, command and control, process control, and medicine. This book directly tackles the problem of ensuring that system designs and training programs are effective at promoting situation awareness.
"Situation Awareness Analysis and Measurement" is the first book to provide a comprehensive coverage of situation awareness and its measurement. Topics addressed provide a detailed analysis of the use of a wide variety of techniques for measuring situation awareness and situation assessment processes. It will provide a rich resource for engineers and human factors psychologists involved in designing and evaluating systems in many domains.

The complexities of employee empowerment have been largely underestimated and it is clear that organisations struggle with putting the concept into practice. Rozana Ahmad Huq recognises that effective utilisation of human resources is a strategic issue for organisations. Hierarchical organisations struggle to survive. The growing trend for downsizing and merging of organisations means that they can no longer maintain the 'command and control' approach and employees are given more responsibility and expected to take decisions. However, simply burdening employees with extra responsibility without empowering them does not deliver results. Drawing on her own research in organisations, Dr Huq investigates the concept of empowerment in a new way that combines themes from the disciplines of management and social work, the latter being a domain where empowerment is an important construct. This helps to bridge the gaps in knowledge in the management domain and draws attention to the positive and negative psychological implications for employees of the practice of empowerment that are often ignored by leaders and managers. Ultimately, the author offers a 'practice model' to help people in management and non-management understand the new roles and behaviours that they need to adopt if empowerment is to become a reality. This book is a resource for any business or other organisation genuinely interested in employee empowerment and for those with a responsibility for teaching about it.

Counseling Children and Adolescents gives students the information they need to prepare for work in both school and clinical mental health settings (two CACREP-Council for Accreditation of Counseling and Related Educational Programs-specialty areas). This text includes not only content related to developmental and counseling theories but also information on evidence-based practices across the continuum of care, diagnosis and treatment of youth, and current trends such as integrated care, mindfulness, and neuroscience. Unique to this book are sections on both the instructional and behavioral Response to Intervention (RtI) model and PBIS, examples of evidence-based practices used across settings such as Student Success Skills, Check & Connect, and trauma-focused CBT, and a review of common mental health-related disorders most often seen in youth and treatment recommendations. Ethical and legal implications are infused throughout the book, as are CACREP learning outcomes. Instructors using this textbook can also turn to its companion website to access test questions for each chapter. Expansive and practical, Counseling Children and Adolescents fills a gap in counselor preparation programs and provides an important resource that can be used across specialty areas and coursework.

The global market means that many organizations now have offices, affiliates, suppliers, call centres, clients and customers in a wide range of countries and cultures. Employees at a variety of levels are expected to have as good skills in cross-cultural working as in any other key competency. The Cross-Cultural Communication Trainer's Manual provides a complete toolkit for the trainer/facilitator needing to design and deliver cross- or inter-cultural training, for both mono- and multicultural audiences. Volume One: Designing Cross-Cultural Training The first volume in this two-volume set opens with an outline of useful information on cross-cultural training content, design and delivery. This is followed by a series of readings that flesh out many of the concepts important for trainers and learners alike and provide important facts, theory and practical background on an area in question. They can be used as a basis for facilitator presentations or given to learners as reading exercises. The manual concludes with (1) a series of action planning activities to help consolidate what learners have experienced and (2) evaluation forms for assessing and evaluating the effectiveness of any cross-cultural training events. The Appendix offers outline designs for seven half-day, one-day and two-day workshops using activities from Volume Two: Activities for Cross-Cultural Training along with a detailed bibliography. Volume Two: Activities for Cross-Cultural Training With 80 activities (covering skills such as understanding culture and differences, stereotypes, cultural self-awareness, cultural influences, barriers to communication) this varied and imaginative collection is a must-have resource for anyone involved in cross- or inter-cultural training. The collection concludes with a detailed bibliography of further reading and references.

This practical guide to the psychology of effective communication is suitable for anyone for whom communication in groups is a key part of their job. No previous knowledge of psychology is assumed and the emphasis is on exercises, key point summaries, assessment and improving your skills in everyday situations like committees, project teams, seminars and focus groups.
Suitable as an introduction for psychology students, it will be invaluable for students of business, medicine, allied health, social work and probation, whether studying on a short course or attending an intensive training session as part of their continuing professional development.

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This book focuses on the behavioral and personality areas that can be used to strengthen one's skills and to make wise decisions about when and how to lead. It was written for the working professional who wants to learn what he or she can do by working with their personality to become more satisfied with and masterful in their leadership roles. Good leaders have learned to succeed over time by acquiring the needed range of personal skills, much like one learns a second language. Geared for entry and mid-term leaders, this book is an empirically based training guide to acquire knowledge and implement a plan to help increase one's leadership skills.
Within the framework of 10 chapters, this book:
* promotes a shared recognition of the role that personality plays in leadership by reviewing a case study of representative leadership situation that both identifies familiar personal struggles and organizational changes;
* offers a way of thinking about how personality in general and the Big 5 in particular fills in the gaps and connects the pieces when it comes to how people become effective leaders;
* illustrates how--within the Big 5 framework--to use the 2nd language approach to leverage natural personality strengths and manage weaknesses in an effort to build greater leadership effectiveness;
* makes available 2nd language tools including effective intervention strategies and goal setting techniques based on enabling philosophies to understand what makes this approach accessible and practical to use; and
* reassures that most leadership failures are reversible and that through using the 2nd language approach, these inevitable and sometimes necessary setbacks afford clarity about how to use your style to the best advantage.

This book covers the gamut of topics related to gender and consumer culture. Changing gender roles have forced scholars and practitioners to re-examine some of the fundamental assumptions and theories in this area. Gender is a core component of identity and thus holds significant implications for how consumers behave in the marketplace. This book offers innovative research in gender and consumer behavior with topics relevant to psychology, marketing, advertising, sociology, women's studies and cultural studies. It offers 16 chapters of cutting-edge research on gender, international culture and consumption. Unique to this volume is its emphasis on consumption and masculinity and inclusion of topics on a rapidly changing world of issues related to culture and gender in advertising, communications, psychology and consumer behavior.

"Employee-organization relationship" is an overarching term that describes the relationship between the employee and the organization. It encompasses psychological contracts, perceived organizational support, and the employment relationship. Remarkable progress has been made in the last 30 years in the study of EOR. This volume, by a stellar list of international contributors, offers perspectives on EOR that will be of interest to scholars, practitioners and graduate students in IO psychology, business and human resource management.

This study, first published in 1958, explores the behaviour of industrial workers in a social context. By interviewing and observing workers in factories in Melbourne, the author examines the worker's evaluation of work, work satisfaction, relationships and friendships within the workplace, and the worker's place in society. This title will be of interest to students of psychology, sociology and business studies.

The gender and racial composition of the American workforce is rapidly changing. As more women in particular enter the workforce and as they enter jobs that have traditionally been dominated by men, issues related to sex and gender in work settings have become increasingly important and complex. Research addressing sex and gender in the workplace is conducted in several distinct disciplines, ranging from psychology and sociology to management and economics. Further, books on gender at work often reflect either a more traditional management perspective or a more recent feminist perspective; rarely however, are these two orientations on women and work acknowledged within the same text. Thus, the principle goal of the book is to communicate a variety of social psychological literatures and research on gender issues that affect work behaviors to upper-level undergraduate and graduate students in applied psychology and business.

Research Methods in Occupational Health Psychology: Measurement, Design, and Data Analysis provides a state-of-the-art review of current issues and best practices in the science of Occupational Health Psychology. Occupational Health Psychology (OHP) is a multidisciplinary and rapidly growing area of research and it is difficult or impossible for researchers to keep up with developments in all of the fields where scholars conduct OHP science. This book will help OHP scholars improve their own research by translating recent innovations in methodology into sets of concrete recommendations that will help scholars improve their own research as well as their training of future researchers.

We live in a world that is volatile, uncertain, complex and ambiguous, in which our work and lives are constantly disrupted and changing. But coaches and leaders are still trained to operate within stable models with a uni-focus on performance. Coaches are starting to question the remit of 'raising performance' within existing systems, many of which are outdated, dysfunctional and even toxic. The role of the coach today must evolve to become fit for purpose in challenging times and coaching must re-articulate its values, as the essential compass for navigating turbulent waters. In The Future of Coaching, Hetty Einzig examines the role of coaching and leadership in the twenty-first century, and sets out a compelling vision for its future. Drawing on experience gained over twenty-five years of coaching leaders in the corporate and public sectors, in the UK and globally, she challenges the tenet of coaching neutrality. Rather than simply following the client agenda, she encourages coaches to see themselves as partners in courageous leadership and to work towards building an ethical, holistic and networked coaching approach to help create businesses that serve society and our globalised world. The book asks essential questions of coaches working today: how can leaders and coaches become 'positive deviants' and transform the rules of the game within cultures where denial and group-think are rife? How can coaches work with the anxious and depressed, embracing the dark as well as the light? Are coaches prepared for the rise of Millennials, women leaders and those over sixty (the Third Acters)? Einzig challenges the model of the Strong Leader in favour of Respons-able leadership based on authentic strength, distributed power and responsive thinking. And she shows how this vision of a transformed workplace is essential for the transformations society must undertake to reclaim a positive future. This thought provoking collection of essays, designed to be read in any order, is enlightening and inspiring reading for coaches in practice and in training, HR and L&D professionals and for leaders everywhere.

This book, first published in 1996, presents a collection of papers by Gordon Foxall charting the development of the Behavioural Perspective Model (BPM) which he devised in the early 1980s and subsequently developed. The model offers a unique and original behaviour-based theory of consumer choice. In seeking to answer the question 'where does consumer choice take place?' by drawing upon behavioural psychology, Foxall presents an exciting challenge to previous theories whose emphasis has been on the internal working of the consumer's mind in reaching rational decisions and choices. Bringing alive the important subject of economic consumption, this seminal volume will be of great interest to students and researchers in consumer research.

This book takes a look at how and why individuals display unethical behavior. It emphasizes the actual behavior of individuals rather than the specific business practices. It draws from work on psychology which is the scientific study of human behavior and thought processes. As Max Bazerman said, "efforts to improve ethical decision making are better aimed at understanding our psychological tendencies."

Shadow Working in Project Management aims at contributing to our knowledge of all things unconscious and irrational in our behaviour. It takes the form of an empirical research, and therefore addresses mostly the tools and techniques available to get in touch with Shadow aspects of self and collective, to recognize how it manifests, how it can lead to conflict, and ways to address it. From that perspective, it advances on to question the underlying beliefs of current management practices. It explores as well the inherent need for control in projects, being those of a professional nature, or other ventures. It challenges the strength of the concept of the "rational man" and its protagonism. Joana Bertholo's work explores the role and nature of the Shadow in the context of projects and their management, with an emphasis on techniques to address it. Despite being directed to managers and dedicated to the analyses of the managerial discourse, the tools and processes it proposes have universal relevance, based on the fact that the Shadow is everywhere, within everyone, from the individual to the global scale.

Workplace Bullying and Harassment: New Developments in International Law provides a comprehensive tour around the globe, summarizing relevant legislation and key developments in workplace bullying, harassment, sexual harassment, discrimination, violence, and stress in over 50 countries in Europe, the Asia Pacific region, the Americas region, and the Middle East and Africa. Workplace bullying, harassment, and other psychological workplace hazards are becoming increasingly acknowledged and legislated against in the modern work world. The costs of bullying, harassment, violence, discrimination, and stress at work are huge and far-reaching. Frequently under-reported and misunderstood, workplace bullying, harassment, violence, discrimination, and stress wreak havoc on the vitality and prosperity of organizations and individuals alike. Workplace laws have long dealt with physical risks, and psychological risks have begun to be treated similarly. In response to the changing workplace, many countries are regulating workplace bullying and harassment by introducing new legislation or incorporating new provisions into existing legislation to address these risks. Other countries have opted for non-regulatory instruments. Numerous European countries, Canada, Australia, and Japan all prohibit and punish workplace bullying and harassment, with other countries, including the United States of America, moving toward legislation against this abusive workplace conduct. This book brings together need-to-know information on global workplace bullying and harassment in one place, the first publication of its kind to do so. It will aid those in the fields of labor and employment, human resources management, occupational and industrial health psychology, health and safety, and workplace regulatory compliance stay abreast of laws and developments that these practitioners must be aware of, whether operating nationally or globally. Academics will also benefit. Links to laws and references are provided, enabling further research.

Communications research in aviation is widely regarded by many in the healthcare community as the 'gold standard' to emulate. Yet healthcare and aviation differ in many ways, as do the vital communications shared among members of clinical teams. Aviation team communication should, then, be understood in terms of what lessons will benefit those who work in healthcare. In Improving Healthcare Team Communication, renowned experts provide insights from 'sharp end' operator research in high-hazard sectors that shed light on the performance of cognitive tasks including resource availability assessment, allocation, anticipation, prediction, trade-off decisions, speculation and negotiation. The book reports on recent field research to address what is known, and what needs to be learned, about team communication among operators. Students, clinicians and healthcare managers can find answers in it to the questions they face daily. How can healthcare information be better shared? What can we expect from its improvement, and how do we get there? Lessons learned from team communication research and experience in aviation and healthcare will point the way to improved patient safety.