The workforce across industrialized nations has become both older and more age-diverse, and this trend is expected to continue in the coming decades. These changes will have important implications for motivating and managing both individual employees and teams and because people are retiring later, it is important to address ways to sustain the wellbeing and productivity of workers. With a specifically international focus, this volume addresses these critical issues from the individual and psychological perspectives. Based primarily in empirical research, it covers a wide range of topics related to the aging workforce, including the motivation of older workers - to work and to retire; what organizations can do to attract and retain the talent of older workers; how to improve relations and productivity among age-diverse teams; how to design jobs to support older and younger talent; and how to better understand why older workers may choose to return to work. This volume includes contributions from the top I/O researchers in the field of the aging workforce. This book was originally published as a special issue of the European Journal of Work and Organizational Psychology.

"How to Mind-Read Your Customers" is about using the principles of behavioural psychology to master the art of salesmanship, improve customer relations, and increase the effectiveness of sales and marketing efforts. Based on a popular training programme of the same name, this book is written in a distinguished and non-hyperbolic tone. It clearly explains how the "Big Five Traits" of human personality and behaviour influence buying decisions, and provides a specific blueprint readers can use to improve their fundamental skills in these areas. With its premise that you will succeed more if you evaluate yourself on your professionalism rather than your income, the book should generate controversy.

Leading at All Levels: Using Systemic Ideas to Get the Most from the Workplace moves away from traditional perspectives on leadership and, utilising ideas from systemic consultation, provides a rationale for leadership at all levels, emphasising the potential of everyone in organisations to lead in their own area of work. Reviewing the theory of resilience and its place in organisational life, the book provides guidance on how to foster resilience in the workplace. Written in accessible language, the book is divided into three sections: on work and leadership, on problem solving and finally on approaches to leading at all levels. A variety of perspectives on leadership are explored, as well as barriers to effective leadership and there are many suggestions for improvement. The book discusses the ways in which systemic thinking can contribute to enhance leadership, which includes considering different perceptions and experiences of leadership, the influence of power in workplace relationships and organisational outcomes, the link between positive employee engagement for performance and well-being at work, and the importance of interpersonal and relational behaviour on leadership. The book also considers the importance of everyday workplace interactions to our understanding of leadership and supports a wide understanding of workplace conflict. It contains examples throughout, which are applicable to different types and sizes of organisation, and provides suggestions for readers relating to the practice of leadership at all levels. Good leadership is of great importance to today's organisations. The book suggests that by paying more attention to leadership at all levels, organisations can work towards improving productivity, which has been highlighted as a critical issue in the UK since the 2008 recession. Leading at All Levels will appeal to systemic trainees, practitioners and systemic consultants and to those in related professions, as well as to personal development practitioners and coaches.

Henley Business School's Coaching Book of the Year 2019! In The Art of Dialogue in Coaching, Reinhard Stelter invites readers to engage in transformative and fruitful dialogues in everyday working life, and provides the theory and tools for them to be able to do so. Presented in three parts, the book provides a complete overview of the importance of dialogue and how it can be utilised. Part I, Theoretical basis, examines third-generation coaching as a collaborative dialogue form, the societal context of the coaching process and the concept of identity in modern society. Part II, Basic themes of fruitful dialogue, examines meaning-making, value and the narrative perspective, and their significance in creating a new dialogue culture. Finally, Part III, Reflections on dialogue practice, explores the art of being a supporting dialogue guide, drawing on a number of theoretical perspectives and focusing on developing relational competencies. Stelter emphasises that taking the time to linger opens new possibilities for fundamental self-insight, and clearly explains how dialogue provides us with a framework for acting in the world with personal integrity. The Art of Dialogue in Coaching will be an essential guide for coaches in practice and in training, coaching psychologists and professionals with a coaching role, including mentors, consultants and leaders. In particular, it will appeal to those looking to conduct dialogue as an art form, enhancing their work as a co-creative and collaborative guide.

Practice theories of our equipped and situated tacit construction of participatory narrative meaning are evident in multiple disciplines from architectural to communication study, consumer, marketing and media research, organisational, psychological and social insight. Their hermeneutic focus is on customarily little reflected upon, recurrent but required, practices of embodied, habituated knowing how-from choosing 'flaw-free' fruit in a market to celebrating Chinese New Year Reunion Dining, caring for patients to social media 'voice'. In ready-to-hand practices, we attend to the purpose and not to the process, to the goal rather than its generating. Yet familiar practices both presume and put in place fundamental understanding. Listening to Asian and Western consumers reflecting-not only subsequent to but also within practices-this book considers activity emplacing core perceptions from a liminal moment in a massive mall to health psychology research. Institutions configure practices-in-practices cohering or conflicting within their material horizons and space accessible to social analysis. Practices theory construes routine as minimally self-monitored, nonetheless considering it as being embodied narrative. In research output, such generic 'storied' activity is seen as (in)formed, shaped from a shifting hierarchy of 'horizons' or perspectives-from habituated to reflective-rather than a single seamless unfolding. Taking a communication practices route disentangles and avoids conflating tacit and transformative construction of identities in qualitative research. Practices research crosses discipline. Ubiquitous media use by managers and visitors throughout a shopping mall responds to investigating not only with digital tracking expertise but also from an interpretive marketing viewpoint. Visiting a practice perspective's hermeneutic underwriting, spatio-temporal metaphorical concepts become available and appropriate to the analysis of communication as a process across disciplines. In repeated practices, 'horizons of understanding' are solidified. Emphasising our understanding of a material environment as 'equipment', practices theory enables correlation of use and demographic variable in quantitative study extending interpretive behavioural and haptic qualitative research. Consumption, Psychology and Practice Theories: A Hermeneutic Perspective addresses academics and researchers in communication studies, marketing, psychology and social theory, as well as university methodology courses, recognising philosophy guides a discipline's investigative insight.

This book explores the damaging effects of personality disorders in corporate leaders, particularly in regard to organizational variables including employee productivity, motivation, well-being, retention, and ultimately, the organization's bottom line. While helping employees recognize and understand the overt and covert characteristics of malignant narcissism, Narcissism at Work offers solutions and coping strategies vital for employees, industrial psychologists, human resource professionals, and organizational leaders in order to optimize business functions and increase employee well-being.

This book provides a theoretical background to occupational stress, and traces the early work of Hans Selye and the development of bio-physiological, psychological and then sociological models of stress. It also reports on a study of stress and ill-health in a large manufacturing organisation in Australia. It examines the effects of stress, low self-esteem and poor mastery on psychological outcomes and ill-health symptoms.

In most discussions about the knowledge-based economy, innovation is associated or even equated with technology, while culture's influence is ignored. Innovation is however embedded in cultural and social contexts, and neglecting these crucial contexts may impede an innovation's diffusion-and eventual success. This book places culture at the center of discussions on innovation, beginning with a comprehensive introduction to innovation's various forms, including the history, sociology, and economics of innovation. Insights from marketing and psychology are integrated into a complexity theory framework, which are then utilized to evaluate case studies of organizations experiencing repeated innovation successes. The sometimes fraught relationship of firms to creativity is discussed, and a new model for to calculating the creativity of an economy is presented.

The 'relational turn' is a movement affecting a range of disciplines including neuroscience, psychoanalysis, psychotherapy, organisational consulting and, more recently, coaching. Its primary focus is on the centrality of human relating in determining how individuals develop, make meaning and function individually and collectively. In The Theory and Practice of Relational Coaching: Complexity, Paradox and Integration, Simon Cavicchia and Maria Gilbert expand existing coaching theory and practice to focus on the implications of the relational turn for how coaches and clients think about the nature of identity, the self, change, learning, and individual and organisational development. Drawing on perspectives as varied as relational neuroscience, the relational foundations of personality development, psychoanalysis, psychotherapy, shame, vulnerability, complexity and systems ideas, the authors shed light on many of the paradoxes and challenges facing coaches and their clients in today's fast-paced, volatile and uncertain organisational environments. These include holding tensions such as the uniqueness of individual needs with the requirements of organisational contexts, managing multiple stakeholder expectations and networks and balancing linear approaches to change with adjusting to emerging and unpredictable events. Given the ever-increasing volatility, complexity and uncertainty that coaches and their clients face, The Theory and Practice of Relational Coaching guides the reader through a series of illuminating perspectives, examples and practical suggestions. These will enable coaches to integrate a more relational orientation in their work and extend their range and that of their clients for responding creatively to the challenges of modern organisational life. The book will appeal to coaches and coaching psychologists in practice and training, as well as counsellors and psychotherapists retraining as coaches.

Humans have always been caregivers. Yet caregiving for children, the sick, and the elderly is shockingly undervalued and underaccommodated. Given how little value is placed on caregiving, the work-life movement has been stalled for decades, stuck on women and their children like a skipping record. There are more women in the workforce, but not significantly more in the top leadership positions. Most importantly, many women- and increasingly some men-experience their efforts to have careers and care for dependents as a battle against themselves or their own wellbeing. Most of this conversation is centered on helping mothers succeed in the workplace, with little attention to how we think about caregiving more broadly. Commonly construed as a duty, obligation, or responsibility, caregiving is, for many people, something very different: a goal, a desire, an ambition. Society's failure to acknowledge caregiving as an ambition on par with career aspirations has created real consequences, including a troubling lack of caregiving for each other, stubborn gender gaps in leadership, and widespread dissatisfaction with life. This evidence-based, reflective, and practical book on caregiving ambition pushes beyond the "mommy wars" that divide women, and increasingly men, by how they care, uniting them instead on why and how much they care. Through firsthand quantitative and qualitative empirical research, plus a wealth of research reviewed, the authors bring together psychological theories and cutting-edge management research to illuminate how ignoring caregiving as an ambition perpetuates the status quo. This book shows the path forward: an honest discussion about caregiving ambition will make our individual and collective lives more humane, caring, and productive.

Sea-changes in society, technology, consumer expectations and our understanding of behavioral economics have caused us to rethink our understanding of the scope of knowledge required to navigate, analyze and shape consumer behavior. You hold in your hand a field guide for this adventure. Ron Hill and Cait Lamberton have gathered together the very top professors from around the world and invited them to share the beliefs, practices and wisdom that they have developed and honed across years and contexts. Each of these luminaries shares personal stories and deep insights about the way that not only business works, but the way we, ourselves, navigate the world. These short contributions are contained in eight "destinations" that showcase overlapping and essential topics, ranging from technology to subsistence marketplaces, followed by unique questions that are answered by the material provided. The research described has helped the field understand the central role of exchange in marketing relationships, and how product features, pricing strategies, delivery mechanism and various communication modalities create or fail to produce functioning marketplaces around the world. In addition, it reminds us all of the need to continue to learn, to grow, and to share our knowledge - in whatever corner of the marketing world we find ourselves.

This book explores how, in encounters with the terminally ill and dying, there is something existentially at stake for the professional, not only the patient. It connects the professional and personal lives of the interviewees, a range of professionals working in palliative and intensive care. Kjetil Moen discusses how the inner and outer worlds, the psychic and the social, and the existential and the cultural, all inform professionals' experience of work at the boundary between life and death. Death at Work is written for an academic audience, but is accessible to and offers insights for practitioners in a variety of fields.

The psychological contract is considered a critical construct in organizational behavior literature because it informs employee emotions, attitudes, and behaviors in the workplace. Although the psychological contract has been explored extensively over the last 50 years, numerous theoretical, conceptual, empirical, methodological, and analytical changes have pushed the field forward. As such, it is time to take stock and move forward. The contributors to this Handbook explore in detail this important component of modern management thinking. This volume's objective is to challenge and refine the way scholars think about the psychological contract in the workplace by evaluating current assumptions embedded in psychological contract research, proposing new conceptual and theoretical developments, introducing dynamic psychological contract processes and offering new methodological and analytical developments. It concludes with a chapter, by leading researchers, outlining a proposed research agenda to further our understanding going forward. Academic audiences - faculty, graduate students - and others working in organizational behaviour and industrial and organizational psychology will value the theoretical aspects of this study as well as the new and exciting methodological propositions and elaborations. And evidence-based management practitioners will find interest in the chapters dealing with psychological contract breach and overcoming the aftermath of breach perceptions as they may inform policy and interventions. Contributors include: S. Achnak, J. Akkermans, A. Antoni, M. Bal, S. Bankins, F. Bezzina, R. Briner, V. Cassar, N. Conway, C. Cooper, J. Coyle-Shapiro, J. De Jong, S. De Jong, M. De Ruiter, M.-R. Diehl, C. Erdem,Y. Griep, S. Hansen, J. Hofmans, R. Horgan, S. Hornung, D. Jepsen, S. Jones, P. Kappelides, T. Kiefer, J. Kraak, B. Linde, X. Lub, A.-M. Nienaber, W. O'Donohue, C. Pekcan, L. Pezner,T. Rigotti, S. Robinson, P. Romeike,D. Rousseau, R. Schalk, O. Solinger, J. Sosnowska, S. Ten Have, M. Tomprou, S. Ultan, T. Vantilborgh, J. Weinhardt, H. Wiechers, C. Woodrow, Y. Yang

In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society. Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet. The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.

This volume offers a holistic, empirically grounded examination of the factors which influence educational leaders' ethical judgments in their day-to-day work in schools. Drawing on a range of quantitative studies, the text utilizes organizational psychology to explore multiple ethical paradigms. It considers social aspects including ethnicity, gender, hegemony-minority relations, and leadership styles which influence and drive ethical judgment patterns employed by educators and principals. The book ultimately demonstrates the Ethical Perspectives Instrument (EPI) as an effective tool for the assessment of various ethical viewpoints and their interactions, suitable for application to diverse cultures and socio-educational circumstances. An important study of the leaders' ethics and preparation in handling marginalized populations, this book will be valuable for academics, researchers, and graduate students working in the fields of educational leadership, organizational psychology, and the sociology of education.

In our complex, fast changing society, health is strongly influenced by the continuously changing interactions between organisations and their employees. Three major fields contribute to health-oriented improvements of these interactions: occupational health, organizational health and public health. As currently only partial links exist amongst these fields, the book aims to explore potential synergies more systematically. Considering the high mental and social demands in a service and knowledge sector economy, the first part of the book focuses on work-related psychosocial factors. As a large proportion of inequalities in health in developed countries can be explained by inequalities in working conditions, those psychosocial factors with a particularly high public health impact are highlighted. As addressing these psychosocial factors requires to involve the organization as the key change agent, the second part covers approaches to improve public health through organizational level health interventions. The last section takes a look into the future of occupational, organizational and public health: what are the future challenges regarding occupational health and how can they be tackled within and beyond the organizational level. Overall, this integrating book will help to broaden the evidence-base, legitimacy and efficacy of occupational- and organizational-level health interventions and thus increase their public health impact.

The book presents a theory explaining variations in the extent to which work affects self-esteem. The conventional wisdom is that work necessarily influences self-esteem, but the research evidence presented in the text indicates that this is not the case. There is, in fact, considerable variation in the extent of this relationship. A systematic theory relating attributes of the self and characteristics of status assignment systems to the self-investment process is presented.

Authors have consulted leading figures such as Peter Fonagy and Rohan de Silva to ensure that research is up to date.

As one of the first academic monographs on Keith Haring, this book uses the Pop Shop, a previously overlooked enterprise, and artist merchandising as tools to reconsider the significance and legacy of Haring's career as a whole. Haring developed an alternative approach to both the marketing and the social efficacy of art: he controlled the sales and distribution of his merchandise, while also promulgating his belief in accessibility and community activism. He proved that mass-produced objects can be used strategically to form a community and create social change. Furthermore, looking beyond the 1980s, into the 1990s and 2000s, Haring and his shop prefigured artists' emerging, self-aware involvement with the mass media, and the art world's growing dependence on marketing and commercialism. The book will be of interest to scholars or students studying art history, consumer culture, cultural studies, media studies, or market studies, as well as anyone with a curiosity about Haring and his work, the 1980s art scene in New York, the East Village, street art, art activism, and art merchandising.

- The first casebook available in this emerging field of study - International range of contributors and case studies - Includes contributions from the key figures in the field

This book takes a look at how and why individuals display unethical behavior. It emphasizes the actual behavior of individuals rather than the specific business practices. It draws from work on psychology which is the scientific study of human behavior and thought processes. As Max Bazerman said, "efforts to improve ethical decision making are better aimed at understanding our psychological tendencies."

Coaching and mentoring as management approaches have spread rapidly across the Asia Pacific region. Basic concepts of supporting people in their learning, in their career journeys, and in the acquisition of wisdom are deeply rooted in all cultures, yet today, there is little agreement about what constitutes good practice. Coaching and Mentoring in the Asia Pacific is the first book to put coaching and mentoring into an Asia Pacific context - exploring the challenges, benefits and differences in application, both in concept and practice. Opening with a foreword from Anthony Grant, this book provides commentaries and practical case studies from a wide variety of countries, sectors and perspectives. The authors show how organizations in the Asia Pacific Region can make effective use of this powerful developmental tool, in cost-effective, culturally relevant ways. This book will be invaluable reading for students and practitioners based in, planning to work in, or curious about coaching and mentoring in the Asia Pacific.

Offers a simple and collaborative method for identifying potential problems that can be used by professionals working in the field of education, human resources, and security Discusses real-life case studies that illustrate the potential effectiveness of behavioral analysis techniques in predicting and preventing problems Offers a novel approach to school and workplace violence that can be implemented and expanded upon by practitioners and academics

Temporary employment has become a focus of policy debate, theory, and research. The book addresses as its core concern the relationship between temporary employment contracts and worker well-being. It does so within the analytic framework of the psychological contract, and advances theory and knowledge about the psychological contract by exploring it from a variety of perspectives. It also sets the psychological contract within the context of a range of other potential influences on work-related well-being including workload, job insecurity, employability, and organizational support. A key aim of the book is to identify the relative importance of these various potential influences on well-being.
The book covers seven countries; Belgium, Germany, The Netherlands, Spain, Sweden and the UK, as well as Israel as a comparator outside Europe. Data were collected from over 5,000 workers in over 200 organizations; and from both permanent and temporary workers as well as from employers.
The book's conclusions are interesting and controversial. The central finding is that contrary to expectations, temporary workers report higher well-being than permanent workers. As expected, a range of factors help to explain variations in work-related well-being and the research highlights the important role of the psychological contract. However, even after taking into account alternative explanations, the significant influence of type of employment contract remains, with temporary workers reporting higher well-being. In addition to this core finding, by exploring several aspects of the psychological contract, and taking into account both employer and employee perspectives, the book sheds new light on the nature and role of the psychological contract. It also raises some challenging policy questions and while acknowledging the potentially precarious nature of temporary jobs, highlights the need to consider the increasingly demanding nature of permanent jobs and their effects on the well-being of employees.

How can we overcome crises and shape our common future? Since the beginning of the Corona pandemic, we have all been put to an immense test. This shows how humanity can successfully and constructively deal with such situations and make the best of them. And we learn that the future is not something that happens to us, but that we can actively and constructively shape it. The basic prerequisite for this is an attitude of openness, mutual helpfulness and hope. This non-fiction book vividly reports on the currently prevailing images of the future and the common longings as well as on people's capacity for hope and action. It reveals the power of desirable images of the future and of a collective hope as the opposite of general helplessness or of blind and naive optimism. The central statements of this book are based on the experiences of thousands of people in more than ten countries who participated in the scientific study of the Hope Barometer in 2019 and 2020. In a unique way, this combines lived practice with the latest findings of social science futurology, positive psychology and pragmatic philosophy. Target groups: This book is for anyone who wants to look to the future with hope. It offers concrete answers to key questions and shows how crises can be overcome while shaping a better future for individuals and society as a whole. About the author: Dr. Andreas M. Krafft teaches at the University of St. Gallen and at the Free University of Berlin. As co-president of swissfuture, the Swiss Association for Futures Research, and as a board member of the Swiss Society for Positive Psychology, he leads the international research network of the Hope Barometer.