Quantitative consumer research has long been the backbone of consumer psychology producing insights with peerless validity and reliability. This new book addresses a broad range of approaches to consumer psychology research along with developments in quantitative consumer research. Experts in their respective fields offer a perspective into this rapidly changing discipline of quantitative consumer research. The book focuses on new techniques as well as adaptations of traditional approaches and addresses ethics that relate to contemporary research approaches. The text is appropriate for use with university students at all academic levels. Each chapter provides both a theoretical grounding in its topic area and offers applied examples of the use of the approach in consumer settings. Exercises are provided at the end of each chapter to test student learning. Topics covered are quantitative research techniques, measurement theory and psychological scaling, mapping sentences for planning and managing research, using qualitative research to elucidate quantitative research findings, big data and its visualization, extracting insights from online data, modeling the consumer, social media and digital market analysis, connectionist modeling of consumer choice, market sensing and marketing research, preparing data for analysis;, and ethics. The book may be used on its own as a textbook and may also be used as a supplementary text in quantitative research courses.

This book aims to enrich the knowledge and toolkit of executive coaches and help them on their development path towards mastery. Edited by three leading practitioners, it brings together the expertise of an international range of Master Coaches, and provides evidence-based practical chapters across a broad range of topics, including contracting, ethical dilemmas, coaching board members and non-executive directors, and the use of psychometrics. Mastering Executive Coaching will be essential reading for executive coaches, consultants and trainers who are looking to develop their practice. It will also be highly relevant for Masters-level students of coaching and coaching psychology.

Coaching has emerged as one of the most significant aids in developing managers and executives in the professional world. Yet there is a degree of dissatisfaction with performance coaching models and a desire to connect more with creativity and the imagination. In Coaching for Professional Development: Using Literature to Support Success, Christine A. Eastman suggests that literary works have a part to play in bringing about a change in coaching culture. Using a series of examples from key literary texts, she argues that literature can help coaches enhance their skills, find solutions to workplace problems, and better articulate their own ideas through innovation and imagination. Eastman argues for literature as a coaching tool, detailing how using stories of loss, failure, alienation and human suffering in a coaching dialogue bring positive results to organisational coaching. Coaching for Professional Development considers how reading fiction helps us to imagine lives outside our own, and how this sensitivity of language brings out the unconscious within us and others. Eastman discusses how she guided her students to embrace literature as a positive influence on their coaching practice through literary texts. Chapter 1 begins by exploring how reading Melville's Bartleby the Scrivener allowed her students to understand the importance of metaphor in their own coaching, with Chapter 2 illuminating how Cather's Neighbor Rosicky addresses the role of emotion. After this, Eastman considers how John Cheever's multi-layered story The Swimmer provides rich stimulus for coaching students in understanding failure, how Miller's Death of a Salesman shows how our family relationships are reflected in our office dynamics, and how the reactions of her students engaging with Lampedusa's The Leopard are more effective than the traditional coaching tool, Personalisis, in revealing their personality. She finally looks at Shakespeare's The Tempest for exploring themes of power and manipulation in a coaching context. By applying coaching models to fictional scenarios, Eastman demonstrates that coaches, HR professionals and students can successfully extend the boundaries of their coaching, strengthen their interventions and enhance their understanding of theory. Coaching for Professional Development: Using Literature to Support Success is a unique approach to coaching with engaging case studies throughout that brings together higher education and industry. It will be key reading for coaches in practice and in training who wish to enhance creativity in their work, advisors and teachers on coaching courses, and HR and L&D professionals working in organizations seeking to implement a coaching culture.

Transformative acting remains the aspiration of many an emerging actor, and constitutes the achievement of some of the most acclaimed performances of our age: Daniel Day-Lewis as Lincoln, Meryl Streep as Mrs Thatcher, Anthony Hopkins as Hannibal Lecter - the list is extensive, and we all have our favourites. But what are the physical and psychological processes which enable actors to create characters so different from themselves? To understand this unique phenomenon, Vladimir Mirodan provides both a historical overview of the evolution of notions of 'character' in Western theatre and a stunning contemporary analysis of the theoretical implications of transformative acting. The Actor and the Character: Surveys the main debates surrounding the concept of dramatic character and - contrary to recent trends - explains why transformative actors conceive their characters as 'independent' of their own personalities. Describes some important techniques used by actors to construct their characters by physical means: work on objects, neutral and character masks, Laban movement analysis, Viewpoints, etc. Examines the psychology behind transformative acting from the perspectives of both psychoanalysis and scientific psychology and, based on recent developments in psychology, asks whether transformation is not just acting folklore but may actually entail temporary changes to the brain structures of the actors. The Actor and the Character speaks not only to academics and students studying actor training and acting theory, but contributes to current lively academic debates around character. This is a compelling and original exploration of the limits of acting theory and practice, psychology, and creative work, in which Mirodan boldly re-examines some of the fundamental assumptions of actor training and some basic tenets of theatre practice to ask: What happens when one of us 'becomes somebody else'?

The Handbook of Coaching Psychology: A Guide for Practitioners provides a clear and extensive guide to the theory, research and practice of coaching psychology. In this new and expanded edition, an international selection of leading coaching psychologists and coaches outlines recent developments from a broad spectrum of areas. Part One examines perspectives and research in coaching psychology, looking at both the past and the present as well as assessing future directions. Part Two presents a range of approaches to coaching psychology, including behavioural and cognitive behavioural, humanistic, existential, being-focused, constructive and systemic approaches. Part Three covers application, context and sustainability, focusing on themes including individual transitions in life and work, and complexity and system-level interventions. Finally, Part Four explores a range of topics within the professional and ethical practice of coaching psychology. The book also includes several appendices outlining the key professional bodies, publications, research centres and societies in coaching psychology, making this an indispensable resource. Unique in its scope, this key text will be essential reading for coaching psychologists and coaches, academics and students of coaching psychology, coaching and mentoring and business psychology. It will be an important text for anyone seeking to understand the psychology underpinning their coaching practice, including human resource, learning and development and management professionals, and executives in a coaching role.

A rapidly growing number of people experience psychological strain at their workplace. In almost all industrialized countries, absenteeism and turnover rates increase, and an increasing amount of workers receive disablement benefits because of psychological problems. This book, first published in 1993, concentrates on a specific kind of occupational stress: burnout, the depletion of energy resources as a result of continuous emotional demands of the job. This volume presents theoretical perspectives that had been developed in the United States and Europe, discusses methodological issues, and examines organisational contexts. Written by an international group of leading scholars, this book will be of interest to students of both psychology and human resource management.

This edited volume in SIOP's Organizational Frontiers Series presents the current thinking and research on the important area of motivation.Work Motivation is a central issue in Industrial organizational psychology, human resource management and organizational behavior. In this volume the editors and authors show that motivation must be seen as a multi-level phenomenon where individual, group, organizational and cultural variables must be considered to truly understand it. The book adopts an overall framework that encompasses "internal" - from the person - forces and "external" - from the immediate and more distant environment - forces. It is destined to challenge scholars of organizations to give renewed emphasis and attention to advancing our understanding of motivation in work situations.

The workplace can be a hotbed of difficulty and incivility-from rumors spread about an individual, to the agonies of stress, to physical attacks and even death. Evidence suggests that not only does incivility have significant implications for employees, organizations and society, it is also on the rise. In recent years we have experienced increased acts of incivility in the workplace, social media and government positions. There is a direct correlation between uncivil behavior and financial outcomes for organizations. It is estimated that stress related to uncivil actions in the workplace costs organizations approximately $300 billion annually. The cost of personal implications for employees is often too high to calculate as individuals experience loss of reputation and significant psychological and physical distress. With the increased use of social media, individuals are experiencing incivility that crosses the boundary between their personal and professional lives. This book delves into the darker side of the workplace, discussing bullying, toxic work environments, corporate psychopaths, the struggles of stress, and more. It combines recent research and case studies to provide an understanding of these behaviors, and offers practical solutions on how to cultivate a healthy working environment.

Leadership, teamwork, creativity and storytelling are hot topics in contemporary training and management. They are also an integral part of applied improvisation, which as a result gives us a valuable stock of exercises and methods to impart these skills. In Applied Improvisation for Coaches and Leaders: A Practical Guide for Creative Collaboration, Schinko-Fischli provides a complete introduction to applying the principles and techniques of improvisational theatre to working life. Schinko-Fischli uses her wealth of experience to illuminate how trainers and managers can add new stimuli to their work through applied improvisation. The book begins with a general introduction to the development of improvisational theatre and to applied improvisation, defining the foundations of improvisation and how we can usefully apply these methods to teamwork. It then focuses on how we can use creativity, with a particular focus on co-creativity, to pave the way for new visions of the future and innovative solutions, and explores how storytelling can be applied to teamwork and presentations. Finally, Schinko-Fischli examines status, examining how we present ourselves and appear to others, and how we can influence and control this. This unique book takes a fresh and nuanced look at many soft skills and presents a complete overview of the areas in which applied improvisation may be used by coaches and managers. It contains practical exercises throughout and clearly explains relevant theory and terminology. Applied Improvisation for Coaches and Leaders: A Practical Guide for Creative Collaboration will be essential reading for coaches in practice and in training, particularly executive coaches, and those who work with leaders in teams and organisations. It will also be a key text for leaders, trainers and managers seeking to enhance and expand their soft skills and make learning gainful and enjoyable.

Leadership, teamwork, creativity and storytelling are hot topics in contemporary training and management. They are also an integral part of applied improvisation, which as a result gives us a valuable stock of exercises and methods to impart these skills. In Applied Improvisation for Coaches and Leaders: A Practical Guide for Creative Collaboration, Schinko-Fischli provides a complete introduction to applying the principles and techniques of improvisational theatre to working life. Schinko-Fischli uses her wealth of experience to illuminate how trainers and managers can add new stimuli to their work through applied improvisation. The book begins with a general introduction to the development of improvisational theatre and to applied improvisation, defining the foundations of improvisation and how we can usefully apply these methods to teamwork. It then focuses on how we can use creativity, with a particular focus on co-creativity, to pave the way for new visions of the future and innovative solutions, and explores how storytelling can be applied to teamwork and presentations. Finally, Schinko-Fischli examines status, examining how we present ourselves and appear to others, and how we can influence and control this. This unique book takes a fresh and nuanced look at many soft skills and presents a complete overview of the areas in which applied improvisation may be used by coaches and managers. It contains practical exercises throughout and clearly explains relevant theory and terminology. Applied Improvisation for Coaches and Leaders: A Practical Guide for Creative Collaboration will be essential reading for coaches in practice and in training, particularly executive coaches, and those who work with leaders in teams and organisations. It will also be a key text for leaders, trainers and managers seeking to enhance and expand their soft skills and make learning gainful and enjoyable.

Group Relations conferences offer opportunities to learn about group, organisational and social dynamics; the exercise of authority and power; the interplay between tradition, innovation and change; and the relationship of organisations to their social, political and economic environments. This book, the fifth in a series of Tavistock Group Relations Conferences, contains a collection of papers presented at the fifth Belgirate conference, plus three additional papers reflecting on and making sense of several participants' conference experiences. Taken together, these chapters study the discourse of Group Relations conferences as well as reflecting on the changing nature and shifting patterns of this discourse. In Doing the Business of Group Relations Conferences, authors reflect on the vicissitudes of meanings this expression generates.

This book provides a systematic overview on issues and challenges related to work identity and identification at work in the new South African workplace. It shares results and measures of a work identity research project that was conducted in a variety of modern South African workplaces. It looks at the concept of work identity in the light of a keen and growing interest in why people are becoming attached to, involved in, engaged with, or committed to their work. Still a relatively unexplored concept, built on the foundations of different identity theory streams, the concept of work identity provides a fundamental reconsideration of explaining engaging behaviours at work. Against the backdrop of a changing political and economic landscape and the impact these radical changes had on the South African workplace, the main research question of the project was the South African employees question Who am I at work? . In search of the answer to that question, the book explores the impact of South African employees life spheres and life roles on their choice of work-related identification foci. It further explores how identity work tactics and strategies are being used to develop and define their own work identities, resulting in the conceptualisation and development of a work-based identity measure."

Group Relations conferences offer opportunities to learn about group, organisational and social dynamics; the exercise of authority and power; the interplay between tradition, innovation and change; and the relationship of organisations to their social, political and economic environments. This book, the fifth in a series of Tavistock Group Relations Conferences, contains a collection of papers presented at the fifth Belgirate conference, plus three additional papers reflecting on and making sense of several participants' conference experiences. Taken together, these chapters study the discourse of Group Relations conferences as well as reflecting on the changing nature and shifting patterns of this discourse. In Doing the Business of Group Relations Conferences, authors reflect on the vicissitudes of meanings this expression generates.

Within an entrepreneurial context, what a person thinks and feels and how they behave are hugely consequential. Entrepreneurs often work in scenarios of considerable time pressure, task complexity, uncertainty and high performance variance. This fascinating volume explores the unique psychological qualities of individuals directly involved in the entrepreneurial process. The book explores major themes in entrepreneurial psychology, including acting entrepreneurially, identifying opportunity, making decisions, choosing and managing an entrepreneurial career, adapting and persisting, and recovering from entrepreneurial failure. The selected essays highlight Dean A. Shepherd's unique perspective on important issues in entrepreneurship, and offer insightful recommendations for future study. Scholars and students of entrepreneurship and business and management, particularly those with an interest in entrepreneurial thought and decision-making, will find this book an invaluable resource. 29 articles, dating from 1999 to 2013

Draws on hundreds of case studies to provide a step by step guide to spot workaholism, understand it, and recover Americans love a hard worker. The worker who toils eighteen-hour days and eats meals on the run between appointments is usually viewed with a combination of respect and awe. But for many, this lifestyle leads to family problems, a decline in work productivity, and ultimately to physical and mental collapse. Intended for anyone touched by what Robinson calls "the best-dressed problem of the twenty-first century," Chained to the Desk provides an inside look at workaholism's impact on those who live and work with work addicts-partners, spouses, children, and colleagues-as well as the appropriate techniques for clinicians who treat them. Originally published in 1998, this groundbreaking book from best-selling author and widely respected family therapist Bryan E. Robinson was the first comprehensive portrait of the workaholic. In this new and fully updated third edition, Robinson draws on hundreds of case reports from his own original research and years of clinical practice. The agonies of workaholism have grown all the more challenging in a world where the computer, cell phone, and iPhone allow twenty-four-hour access to the office, even on weekends and from vacation spots. Adult children of workaholics describe their childhood pain and the lifelong legacies they still carry, and the spouses or partners of workaholics reveal the isolation and loneliness of their vacant relationships. Employers and business colleagues discuss the cost to the company when workaholism dominates the workplace. Chained to the Desk both counsels and consoles. It provides a step-by-step guide to help readers spot workaholism, understand it, and recover.

The workforce across industrialized nations has become both older and more age-diverse, and this trend is expected to continue in the coming decades. These changes will have important implications for motivating and managing both individual employees and teams and because people are retiring later, it is important to address ways to sustain the wellbeing and productivity of workers. With a specifically international focus, this volume addresses these critical issues from the individual and psychological perspectives. Based primarily in empirical research, it covers a wide range of topics related to the aging workforce, including the motivation of older workers - to work and to retire; what organizations can do to attract and retain the talent of older workers; how to improve relations and productivity among age-diverse teams; how to design jobs to support older and younger talent; and how to better understand why older workers may choose to return to work. This volume includes contributions from the top I/O researchers in the field of the aging workforce. This book was originally published as a special issue of the European Journal of Work and Organizational Psychology.

Henley Business School's Coaching Book of the Year 2019! In The Art of Dialogue in Coaching, Reinhard Stelter invites readers to engage in transformative and fruitful dialogues in everyday working life, and provides the theory and tools for them to be able to do so. Presented in three parts, the book provides a complete overview of the importance of dialogue and how it can be utilised. Part I, Theoretical basis, examines third-generation coaching as a collaborative dialogue form, the societal context of the coaching process and the concept of identity in modern society. Part II, Basic themes of fruitful dialogue, examines meaning-making, value and the narrative perspective, and their significance in creating a new dialogue culture. Finally, Part III, Reflections on dialogue practice, explores the art of being a supporting dialogue guide, drawing on a number of theoretical perspectives and focusing on developing relational competencies. Stelter emphasises that taking the time to linger opens new possibilities for fundamental self-insight, and clearly explains how dialogue provides us with a framework for acting in the world with personal integrity. The Art of Dialogue in Coaching will be an essential guide for coaches in practice and in training, coaching psychologists and professionals with a coaching role, including mentors, consultants and leaders. In particular, it will appeal to those looking to conduct dialogue as an art form, enhancing their work as a co-creative and collaborative guide.

This forward-looking volume examines the role of social influence--including social media--in creating and fostering sustainable consumer behavior. Using the concepts behind social influence theory as a launching point, it describes humans' need for social networks and identifies the core components of buying, such as consumer goals and the gathering of opinions. From here, chapters examine ways social influence can encourage and support sustainable consumption, from buying green products to recycling packaging materials to supporting environmentally responsible brands. Real-world examples, critical thinking questions, a breakdown of strategies for influencing behavior, and pertinent references give the book extra dimensions of value. Among the featured topics: Social influence: why it matters. Values, attitudes, opinions, goals, and motivation. What we buy and who we listen to: the science and art of consumption. Decision making and problem solving. Households: productivity and consumption. Sustainably managing resources in the built environment. Between its nuanced understanding of social connections and its up-to-date lens on technology, Social Influence and Sustainable Consumption is must reading for researchers in the fields of consumer psychology, consumer behavior, and consumer sustainability.

Evidence from neuroscience shows that individuals and organizations are more successful when people are encouraged to take risks, explore new ideas, and channel their energies in ways that work for them. And yet many organizations are filled with bullies, vicious gossip, undermining behaviours, hijacking tactics, political jockeying for position, favouritism and other factors that instil fear and impede productivity. It is no wonder that organizations are actively looking at how they can improve and maintain the psychological health and wellbeing of their employees to the benefit of all concerned. The Fear-free Organization reveals how our new understanding of the neurobiology of the self - how the brain constructs the person - can transform for the better the way our businesses and organizations work. Academic yet accessible, The Fear-free Organization addresses head on the issue that scared people spend a lot more time plotting their survival than working productively. The book helps leaders understand the neurobiology of fear, face the damage it is doing, and replace it with building relationships, managing energy flow and fostering trust. It guides you in making your workplace one that's full of energy, not adrenalin; focused on possibility, not profit; and generates independent thinking, not obedience so you can promote the psychological wellbeing that is strongly correlated with greater energy, motivation and better cognitive function.

In most discussions about the knowledge-based economy, innovation is associated or even equated with technology, while culture's influence is ignored. Innovation is however embedded in cultural and social contexts, and neglecting these crucial contexts may impede an innovation's diffusion-and eventual success. This book places culture at the center of discussions on innovation, beginning with a comprehensive introduction to innovation's various forms, including the history, sociology, and economics of innovation. Insights from marketing and psychology are integrated into a complexity theory framework, which are then utilized to evaluate case studies of organizations experiencing repeated innovation successes. The sometimes fraught relationship of firms to creativity is discussed, and a new model for to calculating the creativity of an economy is presented.

Cognitive processes in teams have been a valuable arena for team researchers to explore. Team cognition research advances and informs a variety of disciplines, including cognitive and social sciences, engineering, military science, organizational science, human factors, medicine, and communications. There has been a great deal of progress in the team cognition literature, yet the field is still in its early stages of maturity. There is much more to be gained from the field's insights and there is a need to unite the diverse array of scholarly ideas that permeate the field. This movement will serve to organize the research and ideas that have surfaced in the field, thereby making them more accessible to different disciplines while at the same time, motivating continued progress in the field. This book aims to be a step in this direction and acts as a forum for leading scholars to share their ideas, theories, models, and conceptions about what matters and where more attention is needed in the field of team cognition.

Practice theories of our equipped and situated tacit construction of participatory narrative meaning are evident in multiple disciplines from architectural to communication study, consumer, marketing and media research, organisational, psychological and social insight. Their hermeneutic focus is on customarily little reflected upon, recurrent but required, practices of embodied, habituated knowing how-from choosing 'flaw-free' fruit in a market to celebrating Chinese New Year Reunion Dining, caring for patients to social media 'voice'. In ready-to-hand practices, we attend to the purpose and not to the process, to the goal rather than its generating. Yet familiar practices both presume and put in place fundamental understanding. Listening to Asian and Western consumers reflecting-not only subsequent to but also within practices-this book considers activity emplacing core perceptions from a liminal moment in a massive mall to health psychology research. Institutions configure practices-in-practices cohering or conflicting within their material horizons and space accessible to social analysis. Practices theory construes routine as minimally self-monitored, nonetheless considering it as being embodied narrative. In research output, such generic 'storied' activity is seen as (in)formed, shaped from a shifting hierarchy of 'horizons' or perspectives-from habituated to reflective-rather than a single seamless unfolding. Taking a communication practices route disentangles and avoids conflating tacit and transformative construction of identities in qualitative research. Practices research crosses discipline. Ubiquitous media use by managers and visitors throughout a shopping mall responds to investigating not only with digital tracking expertise but also from an interpretive marketing viewpoint. Visiting a practice perspective's hermeneutic underwriting, spatio-temporal metaphorical concepts become available and appropriate to the analysis of communication as a process across disciplines. In repeated practices, 'horizons of understanding' are solidified. Emphasising our understanding of a material environment as 'equipment', practices theory enables correlation of use and demographic variable in quantitative study extending interpretive behavioural and haptic qualitative research. Consumption, Psychology and Practice Theories: A Hermeneutic Perspective addresses academics and researchers in communication studies, marketing, psychology and social theory, as well as university methodology courses, recognising philosophy guides a discipline's investigative insight.

This book provides a theoretical background to occupational stress, and traces the early work of Hans Selye and the development of bio-physiological, psychological and then sociological models of stress. It also reports on a study of stress and ill-health in a large manufacturing organisation in Australia. It examines the effects of stress, low self-esteem and poor mastery on psychological outcomes and ill-health symptoms.

Leading at All Levels: Using Systemic Ideas to Get the Most from the Workplace moves away from traditional perspectives on leadership and, utilising ideas from systemic consultation, provides a rationale for leadership at all levels, emphasising the potential of everyone in organisations to lead in their own area of work. Reviewing the theory of resilience and its place in organisational life, the book provides guidance on how to foster resilience in the workplace. Written in accessible language, the book is divided into three sections: on work and leadership, on problem solving and finally on approaches to leading at all levels. A variety of perspectives on leadership are explored, as well as barriers to effective leadership and there are many suggestions for improvement. The book discusses the ways in which systemic thinking can contribute to enhance leadership, which includes considering different perceptions and experiences of leadership, the influence of power in workplace relationships and organisational outcomes, the link between positive employee engagement for performance and well-being at work, and the importance of interpersonal and relational behaviour on leadership. The book also considers the importance of everyday workplace interactions to our understanding of leadership and supports a wide understanding of workplace conflict. It contains examples throughout, which are applicable to different types and sizes of organisation, and provides suggestions for readers relating to the practice of leadership at all levels. Good leadership is of great importance to today's organisations. The book suggests that by paying more attention to leadership at all levels, organisations can work towards improving productivity, which has been highlighted as a critical issue in the UK since the 2008 recession. Leading at All Levels will appeal to systemic trainees, practitioners and systemic consultants and to those in related professions, as well as to personal development practitioners and coaches.

The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Questions regarding work stress span many disciplines and many specialized journals. It is increasingly difficult to track, and even harder to integrate, the work from these diverse fields. Our plan is to provide a multidisciplinary and international collection that gives a thorough and critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well being. Furthermore, because we will be publishing monograph-length conceptual papers, our interest is in promoting the careful development of truly path-breaking contributions that can significantly advance theory and provide specific directions for future work.