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Books > Business & Economics > Business & management > Sales & marketing

The New Sales Leader (Hardcover): Brad Tonini The New Sales Leader (Hardcover)
Brad Tonini
R607 Discovery Miles 6 070 Ships in 12 - 17 working days
Building a Successful Web App - A Businessperson's Guide to Making Websites do More (Hardcover): Paul J. Scott Building a Successful Web App - A Businessperson's Guide to Making Websites do More (Hardcover)
Paul J. Scott
R698 Discovery Miles 6 980 Ships in 10 - 15 working days
Building Models for Marketing Decisions (Hardcover, 2000 ed.): Peter S.H. Leeflang, Dick R. Wittink, Michel Wedel, Philippe A.... Building Models for Marketing Decisions (Hardcover, 2000 ed.)
Peter S.H. Leeflang, Dick R. Wittink, Michel Wedel, Philippe A. Naert
R11,073 Discovery Miles 110 730 Ships in 10 - 15 working days

The market environment is changing rapidly. Prior to scanner data, ACNielsen, the major supplier of information on brand performances, said its business was to provide the score but not to explain or predict it. Now, model-based insights are not only demanded by managers, but can also be meaningfully provided. It is common for managers in many countries to receive market feedback frequently, quickly and in great detail due to the use of scanners and computers. With advances in information technology and expertise in modeling, IRI introduced model-based services in the US that explain and predict essential parts of the marketplace. ACNielsen followed, and marketing researchers have been developing increasingly valid, useful and relevant models of marketplace behavior ever since. Models that provide information about the sensitivity of market behavior to marketing activities such as advertising, pricing, promotions and distribution are now routinely used by managers for the identification of changes in marketing programs that can improve brand performances. Building Models for Marketing Decisions describes marketing models that managers can use as an aid in decision making. It has long been known that even simple models outperform judgments in predicting outcomes in a wide variety of contexts. More complex models potentially provide insights about structural relations not available from casual observations. Although marketing models are now widely accepted, the quality of the marketing decisions is critically dependent upon the quality of the models on which those decisions are based. In this book, which is a revision and expansion of Naert and Leeflang's Building Implementable Marketing Models (1978), the authors discuss in detail the model-building process. They distinguish four parts in this process: specification, estimation, validation and use of models. Throughout the book, the authors provide examples and illustrations. This book will be of interest to researchers, analysts, managers and students who want to understand, develop or use models of marketing phenomena.

The 5 Best Practices of Highly Effective Sales Managers - A Guide to Leading High Performance Sales Teams (Hardcover): Jerry D... The 5 Best Practices of Highly Effective Sales Managers - A Guide to Leading High Performance Sales Teams (Hardcover)
Jerry D Elmore
R705 Discovery Miles 7 050 Ships in 10 - 15 working days

The Five Best Practices of Highly Effective Sales Managers is a book for new as well as experienced Sales Managers. It focuses on five best practices that result in highly effective and efficient sales team which achieve the desired levels of sales volume, profits and growth necessary for a successful organization. The single most important factor for improving a sales person's performance, as found by a major university study, is effective supervisory leadership. Filled with real-life sales management examples and anecdotes, the book shows sales managers how to use an effective supervisory leadership process to achieve high salesperson productivity. The book discusses the foundational attitude of highly effective sales managers then presents the five best practices that enable sales managers to answer the question, "How do I tap the full potential of each of my salespeople?"

Business Networking: The Survival Guide - How to make networking less about stress and more about success (Paperback, New):... Business Networking: The Survival Guide - How to make networking less about stress and more about success (Paperback, New)
Will Kintish
R387 R340 Discovery Miles 3 400 Save R47 (12%) Ships in 12 - 17 working days

What's stopping you networking? You know you need to do it and, like most people, you probably hate it. Business Networking - The Survival Guide helps you overcome all your fears and concerns. Start navigating the networking jungle like an expert as you build your confidence, raise your profile, create new connections, strengthen your support network and open up exciting new opportunities. Effective networking - both in person and online - has never been more vital. This indispensable, friendly guide will take you step by step through the whole process so you can quickly master: Invitations - plan, prepare and make the best of LinkedIn Meeting people - work the room, feel comfortable and start conversations Spotting needs - work out what people want, ask the right questions and establish credibility Reconnecting - follow up, keep in touch and win that pitch Networking may be necessary, but it doesn't have to be stressful.

Rediscovering the Essentiality of Marketing - Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing... Rediscovering the Essentiality of Marketing - Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress (Hardcover, 1st ed. 2016)
Luca Petruzzellis, Russell S. Winer
R4,142 R3,207 Discovery Miles 32 070 Save R935 (23%) Ships in 10 - 15 working days

This book contains the full proceedings of the 2015 Academy of Marketing Science World Marketing Congress held in Bari, Italy. The current worldwide business environment is leading marketing scholars and practitioners to reconsider a number of historical and current views of the marketplace and how it functions. Further, determining new marketing theories and practical methods whose effectiveness can be truly measured must be added to the list of current challenges for today and tomorrow. In such a period in marketing history, achieving and managing efficient and effective marketing actions is a necessity. Determining such actions is based on practical experience, solid theory and appropriate research methodology. The enclosed papers focus on new research ideas on vibrant topics that can help academics and practitioners gain new perspectives and insights into today's turbulent marketplace. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy's flagship journals, Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Music 4.0 - A Survival Guide for Making Music in the Internet Age (Paperback, 3 Revised Edition): Bobby Owsinski Music 4.0 - A Survival Guide for Making Music in the Internet Age (Paperback, 3 Revised Edition)
Bobby Owsinski
R746 Discovery Miles 7 460 Ships in 12 - 17 working days

Featuring the latest music business and social media concepts as well as brand-new interviews with a variety of the industry's top movers and shakers, Music 3.0: A Survival Guide for Making Music in the Internet Age, Third Edition is a completely updated version of the previous best-selling editions! How has streaming music impacted the artist and the industry? Who are the new industry players? Why do traditional record labels, television, and radio have increasingly less influence in an artist's success? How should music be marketed and distributed in this new world? How do you make money when listeners stream your music? What's the best way to develop your brand? How are Facebook, Twitter, and YouTube best used as marketing tools? What are the new technologies being introduced that will influence how we sell and market our work? All these questions are answered in this updated version of Music 3.0, along with some new high- and low-tech tips for inexpensive marketing and promotion.

The Encyclopedia Of Selling Cars (Hardcover): Ted Lindsay The Encyclopedia Of Selling Cars (Hardcover)
Ted Lindsay; As told to Larry Bush
R769 Discovery Miles 7 690 Ships in 10 - 15 working days

The Encyclopedia of Selling Cars is the complete "How to" be successful guide for the auotomobile industry and sales in general. Everything from mindset techniques to the step by step processes of professional selling is covered. Ted Lindsay brings to you a simple yet dynamic "How to" based on his hands on 34 years of experience observing and taking notes on what makes the most successful, successful. Get ready to learn and grow both personally and professionally. It's fun to read. You'll have a blast as you gain the knowledge that can enable you to become a true sales professional. Let's get going.

Eccentric Marketing - Awakening the Arab Business World to the Benefits of Branding (Hardcover): Said A. Baaghil Eccentric Marketing - Awakening the Arab Business World to the Benefits of Branding (Hardcover)
Said A. Baaghil
R450 Discovery Miles 4 500 Ships in 12 - 17 working days

In "Eccentric Marketing," marketing strategist and entrepreneur Said A. Baaghil outlines the framework for a forward-thinking new consumer model aimed at transforming the way products and services are marketed in the Middle East. Baaghil illustrates how modern-day CEOs of Middle Eastern corporations must radically alter their traditional marketing programs in order to survive the new global economy.

Using real-world examples, "Eccentric Marketing" analyzes the marketing failures and successes of companies operating in the Middle East and makes a convincing argument about their vital need to implement consumer-based marketing. Baaghil also demonstrates how many common character faults of Middle Eastern CEOs can not only damage a brand, but ultimately lead to its complete demise.

"Eccentric Marketing" details the current market reality for small- to medium-sized companies in the Middle East and explains why most of these companies fail when promoting their products in the Western world. Drawing from actual business cases in Saudi Arabia, Baaghil proves that companies must learn how to instill their brand permanently in the consumer consciousness in order to survive and thrive.

Baaghil's visionary concepts for building and integrating a powerful brand make "Eccentric Marketing" the must-have marketing guide for leading-edge companies operating in the Middle East.

Strategic Creativity - A Business Field Guide to Advertising, Branding, and Design (Paperback): Robin Landa Strategic Creativity - A Business Field Guide to Advertising, Branding, and Design (Paperback)
Robin Landa
R957 R901 Discovery Miles 9 010 Save R56 (6%) Ships in 9 - 15 working days

* Serves as a design/art direction/writing/creative-collaboration primer for non-designers * Enables development of a common frame of reference for business and creative professionals, to foster better understanding and appreciation of the creative process - and better business results * Includes a chapter on diversity, equity, and inclusion in design

#sellout - How a Great Experience Can Help You #SELLOUT of Your Product (Hardcover): Kory Angelin #sellout - How a Great Experience Can Help You #SELLOUT of Your Product (Hardcover)
Kory Angelin
R649 Discovery Miles 6 490 Ships in 10 - 15 working days
Brand Building and Marketing in Key Emerging Markets - A Practitioner's Guide to Successful Brand Growth in China, India,... Brand Building and Marketing in Key Emerging Markets - A Practitioner's Guide to Successful Brand Growth in China, India, Russia and Brazil (Hardcover, 1st ed. 2015)
Niklas Schaffmeister
R2,553 R2,081 Discovery Miles 20 810 Save R472 (18%) Ships in 12 - 17 working days

This book combines scientific research and professional insights on brand and marketing strategy development in major emerging growth markets. It presents a detailed outline of the Brazil, Russia, India and China (BRIC) markets to understand their cultural and socio-economic complexity. With emerging markets at the center, major paradigm shifts are explained such as 'one world strategies'. The author reveals the importance of market-driven positioning that uses local differences and consumer preferences as opportunities without contradicting a corporation's global positioning. Professionals in international marketing and business strategists will find the hands-on guidance to 25 new success strategies particularly useful. This book is also a must-read for people dealing with branding and marketing in a 'glocalized' world.

Contemporary Issues in Marketing and Consumer Behaviour (Paperback, 3rd edition): Elizabeth Parsons, Pauline Maclaran, Andreas... Contemporary Issues in Marketing and Consumer Behaviour (Paperback, 3rd edition)
Elizabeth Parsons, Pauline Maclaran, Andreas Chatzidakis, Rachel Ashman
R480 R454 Discovery Miles 4 540 Save R26 (5%) Ships in 5 - 10 working days

This third edition of Contemporary Issues in Marketing and Consumer Behaviour has been revised and updated to reflect the fast-changing world we live in. The new state of the art chapter on digital marketing digs deeply into two new frontiers of marketing which have significant impact on contemporary social life: influencer marketing, and online gaming. Other new topics help us to understand how marketing can perpetuate local and global inequality through creating and sustaining hierarchies of knowledge and influencing norms of race, disability, gender and sexual orientation. Topics new to this edition include: Digital Markets and Marketing Hierarchies of Knowledge in Marketing Marketing Inequalities: Feminisms and intersectionalities The Ethics and Politics of Consumption New case studies include: Emerging Economy Brands The Fairtrade Brand Disappearing Influencers Decolonising the Media Written by four experts in the field, this popular text successfully links marketing theory with practice, locating marketing ideas and applications within wider global, social and economic contexts. It provides a complete and thought-provoking overview for postgraduate, MBA and advanced undergraduate modules in marketing and consumer behaviour and a useful resource for dissertation study at both undergraduate and postgraduate levels. Online resources include chapter-by-chapter PowerPoint slides.

NonProfit NonMarketing (Hardcover): Mark Mathis NonProfit NonMarketing (Hardcover)
Mark Mathis
R748 Discovery Miles 7 480 Ships in 10 - 15 working days

Just because you are a nonprofit does not mean that you can ignore marketing. Marketing impacts every aspect of your organization from your fundraising and friend-raising to your community credibility and relevancy. This book provides you with the fuel to quick-start your marketing efforts-public relations, golf outings, advertising, guerilla marketing techniques, Web sites and so much more. So before you hire another marketing director you need to read Nonprofit NonMarketing. In short order this book will have you creating a brand image that is sure to propel your organization for years to come.

Strategy and Management of Industrial Brands - Business to Business - Products and Services (Hardcover): Philippe Malaval Strategy and Management of Industrial Brands - Business to Business - Products and Services (Hardcover)
Philippe Malaval
R2,424 Discovery Miles 24 240 Ships in 12 - 17 working days

Strategy and Management of Industrial Brands is the first book devoted to business-to-business products and services.

Looking at numerous companies, this book defines two brand objectives that are specific to the industrial and service sectors and which must be added to the traditional functions of branding: the minimization of risk as perceived by buyers, and the facilitation of the customer company's performance by the supplier brand.

Different ways of classifying brands are suggested, providing a better understanding of brand strategies adopted by business-to-business companies, as well as new concepts such as brand printability', visibility', and purchaseability'.
Five major brand categories are dealt with in separate chapters:
-entering goods brands;
-intermediary equipment goods brands;
-equipment goods brands;
-business-to-business service brands; and
-industrial distributor brands.

From a practical point of view, the aim of the book is to address the main concerns of managers: How to create and protect brands? What type of visual identity is appropriate? How to manage international brands?
An analysis of 1,500 industrial brands as well as 40 case studies are included in this book. These brands are used in both the industrial (automotive, building, aeronautics, IT, etc.) and consumer sectors (clothing, electronics, food packaging, telecommunications, etc.).

This book has been written for professors and students of universities and business schools, as well as managers and people working in industry or the service sector.

Legal and Economic Regulation in Marketing - A Practitioner's Guide (Hardcover): Ray O. Werner Legal and Economic Regulation in Marketing - A Practitioner's Guide (Hardcover)
Ray O. Werner
R2,686 Discovery Miles 26 860 Ships in 10 - 15 working days

Legal and economic regulation now affects virtually every aspect of the modern business environment, particularly the broad range of responsibilities that fall within the domain of marketing. Because of the complexity of the regulatory framework, marketing executives may depend heavily on legal specialists for guidance concerning laws and regulations that affect their company's operations. This book provides marketing planners and managers with both the basics and the specifics needed for effective decision making in this area. Based on the author's expertise and first-hand experience in the business regulatory field, "Legal and Economic Regulation in Marketing" will enable the marketing executive to assess the potential impact of laws and government regulations and thus avoid administrative tie-ups and costly mistakes.

Following a discussion of the goals of marketing organization, Werner looks at how existing federal laws condition and control the environment in which executives carry out marketing functions. He next examines the legal regulation of specific marketing operations, including pricing, methods of distribution, promotion and product characteristics, and procedures affecting marketing. In addition to describing the relevant statutes and agency standards, Professor Werner explains the implications of specific court decisions and administrative rulings. The author concludes with shrewd speculation on future trends in legal and regulatory controls and how these will affect marketing decision making and the business environment as a whole. An invaluable resource for the executives or students of marketing, this volume offers clear, practical guidance on functioning within the legal and regulatory constraints of the modern marketplace.

Responsible Marketing - How to Create an Authentic and Inclusive Marketing Strategy (Paperback): Lola Bakare Responsible Marketing - How to Create an Authentic and Inclusive Marketing Strategy (Paperback)
Lola Bakare
R797 Discovery Miles 7 970 Ships in 9 - 15 working days

Set your approach to authentic advocacy and meaningful brand activism up for success to drive your bottom line and embrace your biggest opportunity as a marketer. Responsible Marketing takes readers through a forward-looking approach to inclusive marketing, offering a compelling blend of case studies, in-depth interviews, social impact marketing principles and inclusive leadership frameworks. Lola Bakare demystifies the relationship between today's marketing imperatives and the dynamic global cultural shifts that current and aspiring marketing leaders need to address. The book expands on the power of inclusivity, corporate responsibility and cultural awareness, helping marketing leaders determine how to make social impact outcomes an imperative across the entire marketing mix. Responsible Marketing walks readers through building a responsible, inclusive marketing strategy that captivates consumers and delivers long-term growth for a company.

Cross-Border E-Commerce Marketing and Management (Hardcover): Md Rakibul Hoque, R Edward Bashaw Cross-Border E-Commerce Marketing and Management (Hardcover)
Md Rakibul Hoque, R Edward Bashaw
R5,657 Discovery Miles 56 570 Ships in 12 - 17 working days

The continued advancement of globalization, increases in internet connectivity, compatibility of international payment systems, and adaptability of logistics and shipping processes have combined to contribute to the rapid growth of the cross-border e-commerce market. Due to these advancements and the ubiquitous presence of smartphones, consumer use of cross-border e-commerce is increasingly simplified, and thus, sellers are hardly restricted to a specific country in terms of promoting, selling, and shipping goods worldwide. The burgeoning opportunities, habits, and trends of shopping on cross-border e-commerce platforms have expedited the prospect of becoming a presence in the global market. This is true for enterprises of all sizes, especially for small? and medium?sized enterprises (SMEs) that want to add their footprint in the international market for the first time. Like any other industry, cross-border e-commerce has its specific economics and driving forces, but has different scopes, challenges, and trends due to the geographic and cultural expanse of relevant environments. Cross-Border E-Commerce Marketing and Management was conceptualized by identifying the scope of new complementary information with a comprehensive understanding of the issues and potential of cross-border e-commerce businesses. The authors believe that this book will not only fill the void in the current research but will also provide far-sighted vision and strategies, as it covers big data, artificial intelligence, IoT, supply chain management, and more. This book provides the necessary knowledge to managers to compete with the competitive market structure and ultimately contribute to the sustainable economic growth of a country. It works as a guideline for existing cross-border e-commerce managers to formulate individual strategies that combine to optimize the industry while keeping the enterprise competitive. This book is useful in both developed and developing country contexts. This publication is an ideal resource for academicians, policy makers, stakeholders, and cross-border e-commerce managers, especially from SMEs.

Foundations of Economic Psychology - A Behavioral and Mathematical Approach (Hardcover, 1st ed. 2019): Kazuhisa Takemura Foundations of Economic Psychology - A Behavioral and Mathematical Approach (Hardcover, 1st ed. 2019)
Kazuhisa Takemura
R3,064 Discovery Miles 30 640 Ships in 10 - 15 working days

This book provides an overview of the concept of economic psychology from behavioral and mathematical perspectives and related theoretical and empirical findings. Economic psychology is defined briefly as a general term for descriptive theories to explain the psychological processes of microeconomic behaviors and macroeconomic phenomena. However, the psychological methodology and knowledge of economic psychology have also been applied widely in such fields as economics, business administration, and engineering, and they are expected to become increasingly useful in the future-a trend suggested in several eminent scholars' studies. The book explains the numerous behavioral and mathematical models of economic psychology related to micro- and macroeconomic phenomena that have been proposed in the past, and introduces new models that are useful to explain human economic behaviors. It concludes with speculations about the future of modern economic psychology, referring to its connection with fields related to neuroscience, such as neuroeconomics, which have been developed in recent years. Readers require no advanced expertise; nonetheless, an introductory understanding of psychology, business administration, and economics, and a high- school-graduate level of mathematics are useful. To aid readers, each chapter includes a bibliography, which can be referred for more details related to economic psychology.

Value Creation and Branding in Television's Digital Age (Hardcover): Timothy M. Todreas Value Creation and Branding in Television's Digital Age (Hardcover)
Timothy M. Todreas
R2,707 Discovery Miles 27 070 Ships in 10 - 15 working days

Until recently, profit in the television industry went to the owners of the conduit, the distributors of content. As the industry enters the digital age, the distribution bottleneck will disappear and be replaced by the content creators themselves. This book explains patterns of profitability from the golden age of television to the emerging digital age. Television today is not just 500 channels: it is countless millions of hours of programming stored on video servers around the world. For media companies wanting to create value in this new era, including the major networks, digital branding is key. Just as consumers manage to make their way in 30 seconds through a 100-foot aisle jammed with hundreds of boxes of cereal by reaching for a box of whatever name brand product they know and love, viewers will also navigate through the vast wasteland of content by returning to their favorite digital brand.

This book provides detailed historical data, financial models, and informed discussion of profitability trends in the industry. It offers a framework for understanding and predicting profitability and describes the nature of branding as it applies to the television industry. It shows how a handful of dominant brands will emerge as sought-after organizers of content. Investors, industry consultants and executives, policy makers, students and academics will all find this book fascinating and informative.

Marketing Communications in Emerging Economies, Volume I - Foundational and Contemporary Issues (Hardcover, 1st ed. 2021):... Marketing Communications in Emerging Economies, Volume I - Foundational and Contemporary Issues (Hardcover, 1st ed. 2021)
Thomas Anning-Dorson, Robert E Hinson, Henry Boateng, Albert Anani-Bossman, Ayca Can Kirgiz, …
R4,252 Discovery Miles 42 520 Ships in 10 - 15 working days

The first of this two-volume work brings to the fore marketing communication theories and concepts that are prominent in emerging economy contexts, and highlights the opportunities and challenges within these markets. Offering a distinctive meaning and importance to both the practice and the theory of marketing communications in emerging economies, this collection introduces the foundational issues of marketing communications as well as the broader marketing communication environment and how they impact on communication strategy development and implementation. With contributors from diverse disciplines, the book establishes the importance of linking customer value creation, national culture and the management process with the marketing communications strategy. It highlights the critical role of research, the changing trends in marketing communication in the digital age and the communication opportunities for small and large brands. This book is a useful tool for orporate executives, educators, students, policymakers and businesses on marketing communication in emerging markets.

Get in the Game: HOW TO LEVEL UP YOUR BUSINESS wit h GAMING, ESPORTS, AND EMERGING TECHNOLOGIES Esports Market (Hardcover): J... Get in the Game: HOW TO LEVEL UP YOUR BUSINESS wit h GAMING, ESPORTS, AND EMERGING TECHNOLOGIES Esports Market (Hardcover)
J Stringfield
R503 Discovery Miles 5 030 Ships in 12 - 17 working days

An essential guide for marketers and execs wishing to integrate their brands with modern games and esports In Get in the Game: How to Level Up Your Business with Gaming, Esports, and Emerging Technologies, decorated gaming and social media research and marketing executive Jonathan Stringfield delivers a roadmap to understanding and navigating marketing and business integrations into the gaming ecosystem: who plays games (and why), how modern games are created and oriented around the world of esports, and where brands can get involved with modern games. This book explains the breadth and depth of the gaming audience, describing the rapidly changing demographics of modern games and the various motivations gamers have for playing games. It also unpacks the history of gaming and how it has impacted the creative processes and output from the industry. Finally, it offers a practical guide for brands wishing to integrate themselves into new gaming environments, with an emphasis on maximizing success for marketers, developers, content creators, and fans. Get in the Game provides: A thorough introduction to why marketers and executives must pay closer attention to gaming, as well as existing roadblocks to understanding the gaming industry Comprehensive explorations of the psychology and motivations of gaming, and implications towards messaging and brand safety. Practical discussions of gaming as a competitive platform or streaming viewing experience. In-depth examinations of gaming ad placements, deep marketing integrations between companies and games, and future directions for the industry and how it relates to the emergence of the metaverse. Perfect for marketing strategists, brand managers, and Chief Marketing Officers, Get in the Game will also earn a place in the libraries of executives seeking to connect with the misunderstood yet largest segment in consumer entertainment.

Insight-Led Selling - Adopt an Executive Mindset, Build Credibility, Communicate with Impact (Hardcover): Stephen G Timme,... Insight-Led Selling - Adopt an Executive Mindset, Build Credibility, Communicate with Impact (Hardcover)
Stephen G Timme, Melody Astley
R568 Discovery Miles 5 680 Ships in 12 - 17 working days
Marketing-Woerterbuch / Marketing Dictionary - Deutsch-Englisch, Englisch-Deutsch / German-English, English-German (Hardcover,... Marketing-Woerterbuch / Marketing Dictionary - Deutsch-Englisch, Englisch-Deutsch / German-English, English-German (Hardcover, Reprint 2011)
Wolfgang J. Koschnick
R3,312 Discovery Miles 33 120 Ships in 12 - 17 working days

Dieses Woerterbuch knupft unmittelbar an das Standard-Woerterbuch fur Werbung, Massenmedien und Marketing/Standard Dictionary of Advertising, Mass Media and Marketing an. Es unterscheidet sich von dem Vorgangerwerk dadurch, dass die Begriffe erganzt und erweitert wurden. Zu jedem Begriff finden sich die in der Marketingpraxis gangigen UEbersetzungen zusammen mit einer kurzen Begriffsdefinition und/oder Erlauterung. Damit wird es den Bedurfnissen von Nutzern in der Praxis gerecht, die hier verlassliche UEbersetzungen und pragnante Begriffserklarungen in einem Satz finden.

Tattoo (Hardcover): Rebecca D. Turner Tattoo (Hardcover)
Rebecca D. Turner
R486 Discovery Miles 4 860 Ships in 12 - 17 working days

Tattoo is about how customer zealots are inspired. The book makes a compelling business case for companies of all sizes to create customer advocates (customers who go out and bring business to you).
Using examples and interviews from Harley Davidson, Ritz Carlton, Starbucks, as well as several small businesses, Tattoo shows that fans are born from customer-focused, consistent actions by companies.
It offers a blueprint for businesses to follow and shows that "customer advocacy" does not have to be expensive or complicated to be effective.
The book gets its title from the surprising behavior of Harley Davidson motorcycle fans that tattoo their bodies with the Harley logo. Step-by-step, Tattoo explores how the company inspires its customers and employees with passion to create an experience that is so remarkable that they feel compelled to tell a story about their passion for the product.
Tattoo makes the point that feeling special is a human experience--one that companies create. From the small business dry cleaners that sew a button on your clothes to the Ritz Carlton "experience," this book provides a wealth of examples and inspiration for the business owner or executive charged with growing the company.

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